Real-World Case Studies and Customer Success Stories with Ivanti Xtraction

Victoria University used Ivanti Neurons for ITSM to replace a 10-year-old ticketing system. The IT team improved customer experience by... creating new templates and color-coded status updates. Their Net Promoter Score rose from about 54% to 90%. Three more departments adopted Ivanti. The university moved to 100% online instruction in less than a week.
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Ivanti Neurons for ITSM helped the University of the West of England replace its old service desk. The new system... brought automated ticket routing, asset management, and a self-service portal. First-time fix rates jumped from 15% to 65% in a few months. Staff and students now track requests and incidents online. IT services gained better asset visibility and automated patch management. The IT department is now seen as a positive enabler on campus.
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University of Oxford used Ivanti Neurons for ITSM to consolidate three separate IT service desks into a single cloud-based solution. The university faced... challenges with multiple IT user identities and supporting over 30,000 end users across 38 colleges. Ivanti enabled Oxford to streamline service desk operations and improve support for students, staff, and alumni. The solution provided a flexible, configurable platform that mapped to Oxford’s complex IT needs. As a result, Oxford improved service desk efficiency and enhanced the digital experience for its large academic community.
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Ivanti Neurons for ITSM helped University of Glasgow transform service delivery across 20 business areas. The platform enabled automation, saving... over £150,000 and processing 44,000 service requests in two years. One staff member now supports 399 teams using a single dashboard. Non-IT departments adopted the system quickly, improving visibility and efficiency. The university gained centralized control and better resource use.
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Ivanti helped the University of Southern Queensland manage IT for 28,000 students and 1,800 staff. The university used Ivanti's Enterprise... Licence Agreement to automate IT service management and improve endpoint security. During COVID-19, UniSQ quickly deployed Ivanti Endpoint Manager to support remote work and patch 2,600 staff devices. The solution streamlined workflows, improved IT efficiency, and reduced costs. UniSQ now manages software requests and installations remotely, supporting both on-campus and online users.
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Ivanti Neurons for ITSM and ITAM helped University College Cork replace its outdated ITSM system. The university automated workflows and... centralized service requests for staff and students. 48% of requests are now logged via self-service, with a 55% first-time resolution rate. Student satisfaction for IT services reached 95%. Email traffic dropped 68% and phone calls fell 26%, freeing up admin teams. The cloud-based platform improved efficiency, reduced costs, and supported sustainability goals.
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Ivanti Endpoint Manager and Neurons for ITSM helped SRH IT Solutions manage 15,000 devices and up to 6,000 tickets per month. The integration of... endpoint and service management eliminated data duplication and improved efficiency. Analysts now work in a single application, speeding up customer support. The solution enabled easy migration from Windows 7 to Windows 10. SRH IT Solutions can now quickly develop new features and respond to changing needs.
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Kingston University used Ivanti to give students and staff access to IT services anywhere. The university automated patching and software... delivery, freeing senior IT staff for more important work. Ivanti's service desk tools let Kingston quickly adapt to changing needs without outside help. The university saved money by reducing vendors and simplified IT management. Security improved with cloud and on-premises patch management.
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Deakin University used Ivanti User Workspace Manager, Application Control, Patch for Configuration Manager, and Xtraction to boost its cybersecurity. The university protected... 4,000 employees and 50,000 students from cyberthreats. Ivanti helped Deakin comply with the ASD Top 4 security controls. Automated patching and privilege management saved IT staff time and reduced reimage requests. Real-time reporting improved visibility into threats and patch status.
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Ivanti Neurons for ITSM helped Cape Peninsula University of Technology automate IT service management. Self-service tools sped up incident reporting... and service requests for students and staff. Automation reduced manual tasks and risks in change management. Improved reporting supported audits and change governance. Enhanced mobile access increased adoption and saved time. CPUT now uses Ivanti for contract management workflows as well.
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Ivanti Connect Secure helped American University scale secure remote access by 6x during COVID-19. The university used Ivanti's ICE licence... to quickly expand VPN capacity for students, faculty, and staff. Duo multifactor authentication was added to reduce breached accounts and stop spam. Host checker features ensured only compliant devices could connect. The solution supported a zero trust approach and protected sensitive data across departments.
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Ivanti Neurons for ITSM, Identity Director, and Patch Management help Kingston University deliver IT services to students and staff worldwide. The university simplified... vendor agreements and cut costs by consolidating on Ivanti. Students and faculty now access IT services anywhere, boosting productivity. Automation frees senior IT staff for higher-value work. The service desk adapts quickly to changing needs without outside consultants.
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Ivanti helped UVA Health securely manage nearly 10,000 mobile devices for doctors, nurses, and staff. The solution enabled instant access... to healthcare apps on Macs and tablets without a VPN. UVA Health improved patient care and collaboration by supporting secure communication and the Epic healthcare platform on mobile devices. During COVID-19, Ivanti enabled HIPAA-compliant video calls for families and translation services in clinics. The IT team managed thousands of devices with minimal staff using Ivanti’s unified endpoint management.
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UMC Health System used Ivanti Neurons to manage many endpoints and improve cybersecurity. They needed better risk mitigation and endpoint... management tools. Ivanti solutions helped them automate and customize IT processes. Now, 99% of their EPM assets are in compliance. The IT team can see and control all devices, making user experiences better.
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Ivanti helped Samaritan Health Services automate IT service management. The organization replaced its aging LANDESK system to streamline helpdesk tasks... and improve patient care. Automation routed tickets, managed Epic access, and retained legacy knowledge. IT staff now focus on strategic work, and device management is more effective. Ivanti's security features protect patient data and support compliance.
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Ivanti Neurons for ITSM helped Priory Group automate complex IT workflows across 280 sites. The healthcare provider unified IT after... a major acquisition and moved to the cloud for better efficiency and security. Automation reduced manual work for IT staff by 90% in some processes. Staff now spend more time on patient care instead of IT tasks. Integration with Mulesoft further streamlined incident creation and purchasing.
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Ivanti helped the National Institutes of Health (NIH) automate IT service management and boost user experience. NIH used Ivanti to... enable secure, passwordless access to Office 365 and internal apps on any device. The agency replaced smart cards with derived credentials, reducing login time and improving authentication. Ivanti's mobile threat defense protected sensitive data and enabled fast device setup. NIH staff now collaborate easily and securely from anywhere, using mobile devices for critical healthcare and research tasks.
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Ivanti Neurons for ITSM helped Memorial Health System migrate from Cherwell Service Management. The migration kept all data and matched... previous system functions. The new solution improved visibility of IT components. Staff found the interface easy to use. Ivanti's team provided strong migration support. The system meets healthcare security needs and supports biomedical integration.
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Ivanti helped Landeskrankenhaus, a leading German healthcare provider, transform its IT support. The hospital reduced IT ticket volume by 12.5%... and cut hardware costs by 15%. Request turnaround times dropped from two weeks to five minutes. Patch status improved from 65% to 98% without disrupting user experience. Ivanti’s platform unified 40 data sources, enabling proactive IT management and continuous 24/7 patient care.
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Ivanti Environment Manager helped El Camino Hospital cut Windows logon times by 78%. Staff now get a consistent, personalized desktop... experience across two campuses. The IT team simplified policy management and reduced the need for custom scripting by 75%. Dynamic printing adjusts to each nurse’s location, protecting patient privacy. The solution improved both user satisfaction and IT efficiency.
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Ivanti Neurons for ITSM helped a leading UK children’s hospital automate onboarding and offboarding for staff and volunteers. The hospital faced... high turnover, with 500 student nurses and 1,500 volunteers. Automation replaced manual work that would have required four full-time employees. This led to significant cost savings and improved accuracy. The hospital also launched bedside digitization to enhance patient experience.
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Ivanti Service Manager helped Canadian Blood Services automate IT service management. The organization reduced outages by 70% and improved change... success rate to 95%. Call volumes dropped by 50% after self-service was introduced. IT can now create new virtual machines in hours instead of weeks. The platform enabled better visibility, faster processes, and a more mature IT operation.
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Ivanti helped the Victoria Department of Transport secure 4,500 devices in under three months. The agency used Ivanti Application Control... and Patch for SCCM to automate patching and manage admin privileges. This reduced IT staff time and improved compliance with ASD Top 4 cybersecurity controls. Employees now have access to current applications, boosting productivity. The department reports greater security and confidence in its endpoint environment.
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Ivanti Neurons for MDM helped NARO manage 400 mobile devices across research and fieldwork. The agency needed a solution that... worked with iOS, Android, and Windows, and could enforce flexible security policies. Ivanti's unified endpoint management and mobile threat defense enabled secure device use for both remote work and field operations. Deployment was fully remote, using video and paper manuals to support users. NARO now benefits from improved threat detection and flexible policy management for diverse device types.
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Ivanti User Workspace Manager helped the Province of Groningen automate onboarding and offboarding for 1,200 employees. The old manual system... was slow and complex. With Ivanti, new staff get accounts and mailboxes automatically. Access rights are revoked when employees leave, improving security. IT support is faster and more efficient. The software is easy to use and helps manage users independently.
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Ivanti User Workspace Manager helped Region Midtjylland secure 31,000 endpoints. The solution reduced logon times and made OS migrations easier.... Staff now have policy-driven access to apps and secure log-ins. The region improved compliance with healthcare regulations. Data loss risk dropped and audit trails for elevated access were added.
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Ivanti Service Manager helped Oregon PERS improve IT service quality and efficiency. The agency adopted ITIL best practices and introduced... self-service with over 50 service requests. Change and release management became more controlled and successful. PERS expanded service management to business analytics, data quality, and facilities. Automated workflows and asset discovery streamlined support and improved business service quality.
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Ivanti helped HHNK enable secure remote work for over 1,200 employees. The agency used Ivanti Neurons for UEM, Zero Sign-On,... and Mobile Threat Defense to protect against device, network, and app threats. HHNK eliminated passwords for cloud app access, reducing phishing risks and boosting productivity. Mobile automation replaced paperwork, letting field workers submit maintenance requests and monitor water quality from anywhere. Employees now work securely and efficiently, both remotely and in the field.
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Ivanti Neurons for ITSM and ITAM helped the city of Seattle unify IT processes and asset management. The city loaded... 42,200 records into its CMDB and improved efficiency across 50 departments. Automated workflows and dashboards increased accountability and transparency. Service desk call volumes rose over 3,000% during COVID-19, but the new system enabled a rapid shift to remote work. City IT teams now have better visibility, reporting, and asset lifecycle management.
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Ivanti Neurons for ITSM helped the City of Brampton modernise service management during COVID-19. The city moved from on-premises HEAT... to cloud-based workflows, improving flexibility and efficiency. Self-service features reduced phone calls and freed IT staff for deeper problem-solving. The team built over 100 workflows and nearly 600 knowledge articles, supporting 500+ systems. Change Advisory Board meetings dropped from two hours to 20–30 minutes, streamlining ITIL processes.
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Ivanti User Workspace Manager helped Vos Logistics fix server overload and frozen sessions. The company used Ivanti Performance Manager to... control CPU usage of its key Lovos application. This stopped the need for server reboots and cut downtime. Standardized desktops improved security and let staff work from home safely. Only two IT staff now manage complex user settings with ease. Support costs dropped thanks to easy rollback of changes.
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National Express Corporation used Ivanti Neurons for ITSM to move from manual email queues and ticket entry to an automated ticketing system. The company migrated... from an on-premise setup to the cloud, building a self-service portal with a public knowledge base. This change saved time and money for the IT team. Ivanti's support was responsive and effective, making the transition smooth. The new system also reduced costs and improved efficiency.
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Ivanti Velocity Voice helped Gist Limited boost warehouse picking speed and accuracy. Workers now use hands-free voice commands, making it... easier to pick items for clients like Starbucks. The solution was quick to deploy, with two devices live in three days and twelve in six weeks. Gist saw rapid ROI and reduced device misplacement. Ivanti Avalanche made it simple to manage and update devices across the supply chain.
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Ivanti Neurons helped BCD Travel manage over 15,000 endpoints in 109 countries. The solution automated IT processes for remote and... office devices during the COVID-19 pandemic. BCD Travel quickly integrated Ivanti Neurons, completing rollout in just two weeks. Employees can now work from anywhere with secure, simple device management. IT support is more efficient, and problems are identified before users report them.
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Arriva Limited switched from Cherwell to Ivanti Neurons for ITSM to improve IT service management. The old system was complex... and hard to maintain. Ivanti Neurons made upgrades seamless and reduced dashboards from 45 to just 4-5. Arriva now manages its knowledge base in-house, saving money. The company also applied service management best practices across the organization.
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Ivanti Velocity and Ivanti Velocity Voice helped Weber transform its warehouse operations in Adelaide. The company faced challenges with worker... retention, training, and productivity during the COVID-19 pandemic. By moving to voice-guided workflows, Weber saved two hours of picking time per day and improved staff safety. The solution was implemented remotely in just weeks, enabling faster onboarding and supporting a major increase in warehouse space. Staff quickly adopted the new system, leading to higher productivity and lower operational costs.
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Ivanti Velocity helped Ultra Clean Technology migrate from legacy ERP systems to SAP. UCT used Zebra mobile devices for better... form and function. Ivanti Velocity enabled easy migration of telnet and web apps to Android devices. Staff training became easier and user experience improved across warehouses. The solution supports integration with SAP, Oracle, and High Jump.
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TaylorMade used Ivanti Velocity Voice, Terminal Emulation, and Avalanche to improve warehouse operations. They increased average transactions per hour from... 41 to 184. Picking accuracy improved, with error rates dropping from up to 50% to about 1%. The solution reduced repetitive-strain injuries for workers. Voice automation made onboarding new staff fast and easy, even for temporary and bilingual employees.
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Ivanti Neurons automated patching for ClarkDietrich, saving 16 hours per month and ending weekend work. The platform improved visibility across... 7,500 endpoints and enabled more accurate vulnerability reporting. Integration with Microsoft Defender, Intune, and Okta unified asset management. Bots reduced help desk workloads by automating repeatable tasks. ClarkDietrich built a scalable IT foundation for future innovation with support from NCSi.
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Ivanti Neurons for ITSM helped Arvedi Group unify its service management across all companies. Before, support was fragmented and inconsistent,... with no central records. Now, Arvedi uses a single platform for all IT requests, incidents, and changes. Response times are faster and user experience is more consistent. Centralized ticketing and standard workflows improved governance and planning. The rollout created a strong foundation for future AI-driven innovation and self-service.
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Ivanti Neurons helped The First Bank automate IT processes and cut costs. The bank used Ivanti for ITSM, ITAM, and... Service Mapping to support rapid growth and meet strict banking regulations. Time-to-repair dropped from over 40 minutes to just 3–4 minutes. Over half of support calls are now resolved at first contact. Automated onboarding and workflow mapping improved efficiency across departments.
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SouthStar Bank used Ivanti Neurons to automate IT tasks and improve digital employee experience. The bank needed to separate department... responsibilities and provide secure remote access for vendors and third parties. Ivanti Neurons enabled proactive IT, fixing issues before users noticed and reducing IT costs with contactless intervention. Real-time Edge Intelligence allowed the IT team to resolve problems without disrupting staff. Automation and patch management saved several days each month on vulnerability research and improved regulatory reporting.
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Ivanti Neurons helped Grand Bank automate business operations and unify IT infrastructure. The bank saved $160,000 in the first year... using Ivanti solutions. Regulatory compliance and asset management were key challenges. Ivanti provided one system for IT operations, meeting strict financial industry requirements. The platform is scalable for future growth.
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Ivanti Neurons for ITSM helped Capitec Bank support 1,200 agents and 284 teams processing over 31,000 tickets daily. The bank achieved... high availability with network load balancing, avoiding service outages and reducing planned downtime from nine hours to 15 minutes per month. Automation tools sped up incident handling, cutting new request times from 20 to six seconds. Productivity gains included a 65% drop in time spent on platform tasks and a 60% reduction in data import intervals. Agents reported faster service and improved customer satisfaction.
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SAIC used Ivanti Neurons for RBVM and other Ivanti tools to meet strict government contract requirements. The company needed more... flexibility and actionable data. Ivanti provided a single enterprise solution with integrated ITSM and UEM toolsets. SAIC reduced operational overhead and improved service delivery. Automation minimized workloads and enabled custom workflows for users.
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Ivanti Neurons helped ResultsCX manage compliance for 23,000 employees in 11 countries. The company used Ivanti to close process gaps... and improve service delivery across departments. Automation and integrations reduced labor and saved $280,000-$300,000. ResultsCX now runs enterprise service management for every department. The platform's flexibility and automation power their entire IT infrastructure.
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Ivanti Neurons for RBVM helped Latitude Information Security improve security for healthcare clients. The firm faced challenges with limited budgets,... staffing, and managing thousands of assets. Ivanti enabled fast vulnerability scans and accurate risk prioritization. The solution provided reliable, data-driven remediation and clear executive reporting. Latitude saw better operational efficiency and stronger security outcomes.
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Ivanti Neurons for ITSM helped Deda Tech save 120 hours per month by automating and standardizing workflows. The company reduced... workflow creation time by up to 4 hours and enabled end users to create offers in under 10 minutes. Integration between IT and cybersecurity improved control over critical elements and proactive vulnerability management. The unified platform enhanced compliance, streamlined operations, and supported scalable growth. Deda Tech eliminated manual workarounds and freed IT to focus on strategic projects.
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Ivanti Neurons for ITSM helped King & Wood Mallesons unify IT service management. The law firm replaced separate call centre... and asset systems with a single platform. Over 80% of service reports are now automated, cutting management costs. The self-service portal covers 60% of requests, improving user experience. IT support staffing stayed flat while supporting 600 new users. The platform standardized processes and boosted satisfaction across the business.
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Gilbert + Tobin used Ivanti Neurons and Xtraction to automate IT and service desk tasks. They reduced helpdesk incidents, with... 80% of tickets now service requests. The firm created 150 automation bots in 12-15 months. Lawyers and staff save time, boosting billable hours and user uptime. IT staff now focus on complex work, improving retention and collaboration.
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Ivanti Neurons helped Debevoise & Plimpton automate reports and boost productivity. The law firm improved compliance and data safety with... a customizable platform. Service request fulfilment became simpler and faster. The solution gave visibility into user history and streamlined IT processes. Debevoise & Plimpton now meets strict legal industry standards for security and audits.
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Ivanti Velocity helped Radial migrate from outdated operating systems to modern Android touch devices. Radial saw a 24% reduction in... total cycle time per pick transaction. Training time for new task workers dropped. The touch screen user experience improved productivity. The solution made it easier to recruit and onboard workers who speak different languages. Radial now uses Ivanti Velocity across its network for faster, more accurate warehouse operations.
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Ivanti Connect Secure VPN helped the Independent Electricity System Operator (IESO) improve security and compliance for remote access. IESO separated VPN... and firewall functions to enable better role-based operations and easier vendor access. The solution supported disaster recovery with seamless failover for thousands of users. Features like split tunnelling and HTML5 access improved network performance and remote work flexibility. IESO now enforces security on all endpoint traffic, even when users are offsite.
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Ivanti Neurons for UEM helped Doddle manage and secure a new fleet of mobile devices. Doddle cut running costs by... over 80% and reduced device provisioning times from up to 12 days to just 48 hours. Device uptime increased from 80% to 98% across nearly 400 retail sites. Security controls ensure devices are only used for their intended purpose and are rendered useless if stolen. The solution supports Doddle’s growth and improves service for partners and customers.
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Ivanti Velocity and Ivanti Velocity Voice helped J. J. Keller modernize its warehouse picking. The company switched from paper and... old Windows devices to Android with voice automation. This change cut picking time by half a second per pick, leading to a 10% gain in efficiency. Training time for new pickers dropped by 50%. J. J. Keller achieved ROI in just 3-4 months, twice as fast as planned.
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Conair used Ivanti Neurons for UEM to migrate nearly 700 devices to the cloud with minimal disruption. The move reduced... IT costs and eliminated the need for extra resources to manage mobile infrastructure. Sales teams now access SAP and Office 365 securely on mobile devices. Ivanti's Zero Sign-On ensures only trusted devices access business apps. The migration improved security and made managing cloud apps easier and more cost-effective.
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Ivanti helped Agrex Brazil automate IT operations and boost security. Agrex faced slow, manual patching and poor device visibility. Ivanti... Neurons unified their IT tools and automated patch management. Agrex now deploys over 20 patches per device monthly, up from just 2 or 3. The company gained real-time visibility, eliminated unused software licences, and improved compliance. Employees now trust IT more and experience fewer disruptions.
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BT has selected Ivanti to automate eSIM deploy-to-device processes as part of its enterprise mobility strategy. This integration aims to... streamline connectivity deployment by embedding eSIM activation into BT's device management platforms, enhancing their software-defined connectivity offerings.
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Climb partners with Ivanti to expand autonomous systems, leveraging Ivanti's technology to enhance their offerings. This collaboration aims to improve... customer engagement through advanced automation capabilities.
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NTT Data plans to discontinue using Ivanti products due to persistent security vulnerabilities, citing them as an "unacceptable risk. " Despite Ivanti's...efforts to reduce security flaws, issues persist, prompting NTT Data to halt renewals and cease resale of Ivanti products. An official confirmation from NTT Data is awaited.
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