Sprai
- Information Technology And Services
- Small
Crisp helped Sprai improve customer communication and sales. Sprai uses Crisp to chat with website visitors in real time. The... team sends newsletters and manages email campaigns with Crisp. Mobile apps let them respond to customers anytime. Crisp brings the whole team together to handle support and sales. Sprai values Crisp for startups and its easy-to-use email tools.
Tilkee
- Information Technology And Services
- Small
Lyon, France
Tilkee uses Crisp to manage all inbound messages from leads, customers, and partners. The platform lets Tilkee automate responses and... centralize communication channels. Teams now work together in one place instead of in silos. Crisp's chatbot templates help guide users and support onboarding. The tool is easy to set up, well-documented, and affordable. Fast customer service from Crisp adds extra value.
MicroSaaS
- Information Technology And Services
- Small
Brazil
Crisp helped MicroSaaS unify all customer messages from Instagram, Twitter, Telegram, and WhatsApp into one platform. Bruno Okamoto, CEO, replaced... three separate tools with Crisp, saving nearly R$5,000 per year. Automated triggers let him send targeted messages, boosting user engagement and conversions. The knowledge base feature reduced repetitive questions and improved customer experience. Crisp’s support team provided fast, helpful assistance, making operations more efficient and cost-effective.
Hoxton Mix
- Information Technology And Services
- Small
London, UK
Crisp helps Hoxton Mix improve conversion rates and provide real-time support to website visitors. The chat widget is fast and... easy to use, with no latency issues. Hoxton Mix uses Crisp to guide customers and answer questions instantly. The tool is as important as Google Ads for bringing in new customers. Real-time assistance boosts engagement and drives growth.
Handy
- Information Technology And Services
- Medium
Mexico City, Mexico
Crisp helped Handy scale its field sales and delivery operations across Latin America. Handy used Crisp to centralize workflows and... simplify processes for teams working with clients. The platform's no-code workflows and intuitive design made onboarding and daily use easy. Crisp's support team responded quickly to Handy's evolving needs. Handy credits Crisp with helping them deliver efficient, real-time support and drive operational excellence.
Controlle
- Information Technology And Services
- Small
Brazil
Controlle uses Crisp to centralize conversations from multiple channels. The team supports users worldwide, mainly in Brazil, Argentina, Mexico, and... Algeria. Crisp lets users leave messages while using the tool, improving customer experience for busy energy managers. The Hubspot integration syncs leads to their CRM, helping sales and marketing teams. WhatsApp integration turns their business account into a shared inbox, making communication easier.
Code Trading
- Information Technology And Services
- Small
Crisp helps Code Trading manage over 2,500 customer conversations each month. The company uses Crisp for email marketing, customer education,... and support. Crisp integrates with their backend to give agents contextual data. About 10% of conversations are handled automatically by the Crisp chatbot. Code Trading uses Crisp across the full customer lifecycle, from pre-sales to after-sales support.
Code Trading
- Information Technology And Services
- Small
Crisp helps Code Trading manage over 2500 conversations each month. The company uses Crisp for email marketing, customer education, and... customer support. Crisp integrates with their backend and automates 10% of conversations using a chatbot. Code Trading connects Crisp with Pipedrive, Instagram, Whatsapp, and Telegram. This improves workflows and customer experience across all channels.
Crisp helped Controlle centralize conversations from email, WhatsApp, and Trello. The team uses Crisp to improve customer service and connect... with users worldwide. The WhatsApp integration lets them turn their business account into a shared inbox. Hubspot integration syncs leads to their CRM for sales and marketing. Controlle values Crisp's attentive support and ongoing product improvements.
MicroSaaS
- Information Technology And Services
- Small
Crisp helped MicroSaaS centralize all customer communication from Instagram, Twitter, Telegram, and WhatsApp into one platform. Bruno Okamoto, CEO, replaced... three separate tools with Crisp, saving nearly R$5,000 per year. Automated triggers boosted user engagement and conversions. The knowledge base reduced repetitive questions and improved support. Crisp made operations more efficient and cost-effective for Bruno's businesses.
Handy
- Information Technology And Services
- Medium
Crisp helped Handy scale inbound sales operations across Latin America. Handy used Crisp to centralize operations and simplify processes for... field sales and delivery teams. The platform's no-code workflows and chatbot features made it easy to customize and streamline client interactions. Crisp's responsive support team enabled Handy to solve technical challenges fast. Handy credits Crisp with helping them deliver efficient, real-time support and drive business growth.
Financial Services Case Studies and Customer Success Stories with Crisp Customer Messaging Platform
Imobzi
- Financial Services
- Small
Brazil
Crisp helped Imobzi unify all customer service requests into one platform. The team now manages WhatsApp, Instagram, email, and Messenger... from a single place. Automations and ready-to-use responses save time and boost efficiency. Integrations with social media make support faster and more organized. Imobzi delivers quicker, more accurate responses to financial service clients.
Emma used Crisp to improve mobile support and centralize all customer queries. The team embedded Crisp's mobile chat SDK to... engage users and built custom features for a better support experience. Crisp's automation and AI tools enabled Emma to provide 24/7 customer support. The platform's flexibility let Emma create a push notification system and automate low-value queries. Emma's operators became more productive with a single inbox for all channels.
Crisp helped Emma, a mobile app in the UK and North America, improve mobile support and multichannel customer experience. Emma used Crisp's... chat SDK to engage users and centralize support in one inbox. The team built custom features using Crisp Marketplace and plugins. Automation and AI features enabled 24/7 customer support. Emma's CEO praised Crisp's flexibility and automation.
Crisp helped Imobzi centralize customer support across WhatsApp, Instagram, email, and Messenger. The platform unified all service requests, making support... more organized and efficient. Automations and predefined responses saved agents time and improved consistency. Integrations with social media and a single dashboard boosted team productivity. Imobzi now delivers faster, more accurate support for financial services clients.
Marketing and Advertising Case Studies and Customer Success Stories with Crisp Customer Messaging Platform
Revie
- Marketing And Advertising
- Small
Crisp helped Revie, a Shopify app for eCommerce marketing and reviews, unify all customer support channels into one inbox. Revie used Crisp... to manage emails, WhatsApp, and in-app chat, making support more efficient. Automated workflows and pre-written responses saved the team hours each day. Crisp’s easy integration and responsive support team made onboarding simple. Revie now delivers faster, more organized customer service and drives higher engagement.
Crisp helped Baker Bloom move from Gmail to a unified messaging platform. The team now manages all customer messages from... Instagram and email in one place. This change made onboarding new hires faster and easier. Crisp’s support team responds quickly, helping Baker Bloom use the platform with confidence. The platform adapts to both small and large business needs, making daily operations smoother.
Crisp helped Revie, a Shopify app for eCommerce marketing and reviews, unify all customer support channels into one inbox. Revie used Crisp... to manage emails, WhatsApp, and in-app chat, making support faster and more organized. Automated workflows and pre-written responses saved the team hours each day. Crisp’s easy integration and responsive support team made onboarding simple. Revie now delivers better customer service and drives higher engagement.
Crisp helps Hoxton Mix improve conversion rates and offer real-time support to leads and customers. The chat widget is fast,... lightweight, and easy to use. Hoxton Mix values the ability to guide users live and boost growth. Crisp integrates with tools like Slack, Twitter, and Messenger. The platform is a key part of their customer support and marketing strategy.
Consumer Goods Case Studies and Customer Success Stories with Crisp Customer Messaging Platform
Codage Paris
- Consumer Goods
- Small
Paris, France
Crisp helped Codage Paris manage client communication across 50 countries. Codage unified all customer messages from email, forms, and social... channels into one inbox. The platform enabled multilingual support and personalized skincare advice. Integrations with Shopify and Klaviyo improved order handling and email campaigns. Crisp’s support team ensured smooth global operations. Codage now delivers expert skincare service worldwide with a personal touch.
Crisp helps Codage Paris manage global customer support across 50 countries. Codage uses Crisp to centralize all client messages and... deliver personalized skincare advice. The platform integrates with Shopify and Klaviyo for seamless order and campaign management. Multilingual workflows and chatbots let Codage offer expert help to every client. Crisp's support team ensures smooth, high-touch service for Codage's luxury skincare brand.
Crisp helps Etnia Barcelona manage suppliers and customers from one central inbox. The team uses Crisp to provide real-time assistance... and improve sales conversions. Crisp's live chat and shared inbox features make it easy to respond quickly to customer questions. The platform supports email and WhatsApp, helping turn website visitors into repeat customers. Etnia Barcelona found the implementation simple and customer service very helpful.
Hospitality Case Studies and Customer Success Stories with Crisp Customer Messaging Platform
B&B Hotels
- Hospitality
- Large
Brest, France
Crisp helped B&B Hotels automate internal customer service. The team built an internal helpdesk using a chatbot and knowledge base.... This reduced repetitive questions from hotel managers. Dialogflow integration made the chatbot smarter. The solution saves time and supports hotelkeepers in daily tasks. Crisp's easy integration and design were key factors in their choice.
Crisp helped B&B Hotels automate customer service for internal support. The team built an internal helpdesk using a chatbot and... knowledge base. This reduced repetitive questions from hotel managers. Integration with Dialogflow made the chatbot smarter. The solution saved a lot of time for the team. Crisp's easy integration and design were key factors in their choice.
Legal Services Case Studies and Customer Success Stories with Crisp Customer Messaging Platform
Pradel Avocat
- Legal Services
- Small
Paris, France
Crisp helped Pradel Avocat simplify client interactions and improve legal client communications. The platform was easy to set up and... use, with strong support from the Crisp team. GDPR-compliant EU-based servers ensured data security for confidential legal work. Crisp enabled the firm to resolve client issues quickly, turning frustration into satisfaction. The tool became essential for daily operations, helping the firm stay efficient and client-focused.
Crisp helped Pradel Avocat simplify client interactions and improve legal client communications. The platform was easy to set up and... use, with strong support from the Crisp team. GDPR-compliant EU-based servers ensured data security for confidential legal work. Crisp's email and chatbot features made client service faster and more efficient. The firm now relies on Crisp to deliver better customer support every day.
Consumer Electronics Case Studies and Customer Success Stories with Crisp Customer Messaging Platform
Beem Energy
- Consumer Electronics
- Small
Nantes, France
Crisp helped Beem Energy create a new way to talk with website visitors. They handled over 275,000 conversations and sent... more than 35,935 messages. By using a chatbot and FAQ, Beem Energy cut conversations by 50%. Their knowledge base now has over 250 articles to help users install solar panels. This led to faster answers, better feedback, and a strong boost in sales volume.
Crisp helped Beem Energy cut conversations by 50% using a chatbot and FAQ. The team handled over 35,935 messages from... 275,000 conversations. Crisp created a new way for Beem Energy to talk to website visitors and get feedback fast. The knowledge base and chatbot gave 24/7 support, making customers more independent. This improved lead generation and boosted sales volume quickly after setup.
Retail Case Studies and Customer Success Stories with Crisp Customer Messaging Platform
Decathlon
- Retail
- Very Large
Lille, France
Crisp helps Decathlon deliver a seamless omnichannel retail experience. Decathlon uses Crisp to provide fast, personalized online support that matches... in-store service. The platform automates customer query routing and digital gift card generation with its API. Agents access customer histories for instant, tailored responses. Live chat and AI-driven features improve response times and boost customer satisfaction.
Crisp helps Decathlon deliver a seamless omnichannel retail experience. Decathlon uses Crisp to give online shoppers the same personalized service... as in stores. The platform's API automates tasks like query routing and gift card creation. Agents access customer histories for fast, tailored support. AI-driven chat and recommendations improve response times and boost customer satisfaction.
Publishing Case Studies and Customer Success Stories with Crisp Customer Messaging Platform
Reedsy
- Publishing
- Small
London, UK
Crisp helped Reedsy cut average support response time from 23 to 18 minutes. The AI-powered Magic Replies feature lets agents... answer faster and with more relevant information. Reedsy uses Crisp’s no-code chatbot builder to send custom messages based on user actions. The platform supports a remote team of 50, with 10 support agents using it daily. Crisp’s integration with Reedsy’s backend enables seamless updates and personalized support.
Crisp helped Reedsy cut average support response time from 23 to 18 minutes. The AI-powered Magic Replies and no-code chatbot... builder let Reedsy personalize support and boost customer satisfaction. Reedsy's remote team uses Crisp to access user data and streamline conversations. Crisp's platform and responsive support team make it easy for Reedsy to deliver fast, tailored customer service.
Education Case Studies and Customer Success Stories with Crisp Customer Messaging Platform
Lingueo
- Education
- Small
Paris, France
Crisp helped Lingueo centralize all client communications in one platform. The team uses Crisp daily to manage inquiries, respond quickly,... and keep interactions organized. WhatsApp integration lets customers connect in real time, improving satisfaction. AI-powered suggestions speed up responses and personalize support. Lingueo values Crisp’s reliable support and sees it as key to their customer engagement strategy.
Crisp helps Lingueo manage all client communication in one place. The platform's AI-powered suggestions and WhatsApp integration speed up response... times and improve customer satisfaction. Lingueo uses Crisp daily for over three years to unify support, organize requests, and deliver fast, personalized answers. The support team at Crisp is always available, making it a key part of Lingueo's customer engagement strategy.
Insurance Case Studies and Customer Success Stories with Crisp Customer Messaging Platform
ACommeAssure
- Insurance
- Medium
Brest, France
Crisp helped ACommeAssure manage over 608,935 messages from 29,799 conversations. By combining a chatbot and FAQ, they reduced total conversations... by 50%. The team integrated Crisp API with their backend to give agents contextual data. ACommeAssure created a knowledge base and automated simple questions with a chatbot. Crisp's platform improved efficiency and handled high activity peaks for customer service.
Crisp helped ACommeAssure handle over 608,935 messages from 29,799 conversations. The company reduced conversations by 50% using a chatbot and... FAQ. Crisp's API integration lets agents access contextual data fast. ACommeAssure uses Crisp for email, WhatsApp, and Messenger support. The platform improved efficiency and helped manage high call volumes.
Government Administration Case Studies and Customer Success Stories with Crisp Customer Messaging Platform
Réfugiés.info
- Government Administration
- Small
France
Crisp helps Réfugiés. info support refugees in France with real-time, multilingual messaging. The team manages about 70 conversations weekly across...WhatsApp, Messenger, SMS, and their website. Crisp’s omnichannel platform lets them respond on each user’s preferred channel. Tagging and prioritization features help the team deliver focused support on topics like housing and jobs. Crisp’s responsive support team ensures the platform fits their evolving needs.
Crisp helps Réfugiés. info support refugees in France with multilingual, omnichannel communication. The team manages about 70 conversations weekly across...WhatsApp, Messenger, SMS, and their website. Crisp's platform lets them tag, segment, and prioritize support by topic and user type. The team values real-time channel visibility and easy collaboration. Crisp's flexibility and responsive support make it essential for delivering fast, personal help to refugees.
Internet Case Studies and Customer Success Stories with Crisp Customer Messaging Platform
Spliiit
- Internet
- Small
France
Spliiit uses Crisp to manage hundreds of customer messages daily. They analyze chat data and customer satisfaction scores to improve... their product. Crisp's multilingual chat lets Spliiit support users in over 100 languages. Integration with Facebook and Instagram centralizes all messages. Spliiit switched from Intercom to Crisp for real-time translation and workflow automation.
Crisp helps Spliiit improve its product by collecting and analyzing customer feedback from multiple channels in one place. The team uses... Crisp's conversation tagging and segmentation features to identify recurring issues and send them to the product team. Crisp's multilingual live chat lets Spliiit support customers in over 100 languages. Integration with Facebook Inbox and Instagram DM centralizes all messages, boosting productivity. Spliiit switched from Intercom to Crisp for its lightweight chat widget and unlimited pricing.
Pharmaceuticals Case Studies and Customer Success Stories with Crisp Customer Messaging Platform
Prixz
- Pharmaceuticals
- Medium
Mexico City, Mexico
Crisp helped Prixz, Mexico's first digital pharmacy, centralize all customer communications into one platform. Prixz unified WhatsApp, email, and social... media messages, making patient support fast and personal. Automated workflows let patients get instant order updates and confirmations. Crisp’s support team provided hands-on help with technical challenges and integrations. This improved patient trust and helped Prixz scale digital healthcare services.
Crisp helped Prixz, Mexico's first digital pharmacy, centralize all customer communications into one platform. Prixz unified WhatsApp, email, and social... media to give patients fast, personal support. Automated workflows and instant WhatsApp notifications improved order tracking and patient trust. Crisp's responsive support team solved technical issues and enabled smooth scaling. Prixz now delivers reliable, efficient digital healthcare with better patient engagement.
Consumer Services Case Studies and Customer Success Stories with Crisp Customer Messaging Platform
Bakerbloom
- Consumer Services
- Small
Crisp helped Bakerbloom move from Gmail to a unified customer support platform. The team now manages all messages from Instagram... and email in one place. Crisp's features make onboarding new hires faster and easier. The support team at Crisp responds quickly and helps Bakerbloom run smooth daily operations. Crisp's CRM tools let Bakerbloom organize workflows and deliver better customer service.
Computer Software Case Studies and Customer Success Stories with Crisp Customer Messaging Platform
Tilkee
- Computer Software
- Small
Crisp helps Tilkee manage all inbound messages from leads, customers, and partners. The unified inbox lets teams work together and... respond faster. Crisp's chatbot templates guide users to the right place. The platform is easy to use, well-documented, and affordable. Tilkee's team became more autonomous and improved their own product ideas using Crisp.
Apparel & Fashion Case Studies and Customer Success Stories with Crisp Customer Messaging Platform
Etnia Barcelona
- Apparel & Fashion
- Medium
Barcelona, Spain
Crisp helped Etnia Barcelona manage both suppliers and customers from one central inbox. The team used Crisp to provide real-time... assistance and improve sales conversions. Crisp's live chat enabled immediate responses and easy solutions for customer problems. The platform also supported sales by converting website visitors into repeat customers. Implementation was easy, and customer service was responsive and helpful.
Crisp helps Sprai connect with customers in real time. The team uses Crisp for live chat, email marketing, and newsletters.... Crisp's mobile app lets them respond quickly, even when away from their computers. The platform brings the whole team together to handle customer requests. Sprai values Crisp's email templates and WYSIWYG editor for easy campaign management. Crisp is a strong choice for startups needing customer support and sales tools.
