Real-World Case Studies and Customer Success Stories with Crisp Customer Messaging Platform

Crisp helps Tilkee manage all incoming messages from leads, customers, and partners in one place. The unified inbox lets sales,... marketing, and support teams work together easily. Crisp's automation and service bots guide users to the right team fast. The platform is affordable and easy to use, with clear documentation. Four team members can answer customer questions, even if someone is away.
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Sprai uses Crisp to connect with website visitors in real time. The team relies on Crisp for daily communication with... customers and leads. They use the platform for live chat, email marketing, and sales outreach. Crisp helps Sprai never miss a sales opportunity, even when away from their computers. The email marketing tool lets the team manage campaigns and share templates easily. Sprai finds Crisp essential for startups needing strong customer communication.
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Crisp helped Imobzi unify customer support requests from multiple channels. The team no longer had to switch between WhatsApp, Instagram,... email, and Messenger. Automation features saved time and let agents focus on complex queries. Ready-made responses and fast handling improved support for high-demand financial services clients. Crisp's integrations and centralized system made support faster and more organized.
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Crisp helps Hoxton Mix boost conversions and support leads in real time. The chat tool is key for customer support... and acquiring new clients. Hoxton Mix values the chat box size and real-time assistance features. Crisp stands alongside Google Ads as a top tool for customer acquisition. The team appreciates the platform’s ongoing innovation and ease of use.
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Crisp helped Handy scale its inbound sales and field operations across Latin America. Handy used Crisp to simplify workflows for... sales and delivery teams, making daily tasks easier. The platform's no-code tools let Handy customize processes for better customer interactions. Crisp's responsive support team helped Handy solve technical issues quickly. Handy now delivers more personal, real-time support to its customers. Crisp became a key partner in Handy's growth and customer service mission.
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Crisp helped Controlle bring all customer conversations from multiple channels into one tool. The team uses Crisp to improve customer... service and make it more human and intuitive. With Crisp, Controlle can better understand customer needs and respond faster. The integration with Hubspot lets sales and marketing teams sync leads easily. WhatsApp integration turns their business inbox into a shared mailbox. Controlle saw a stronger brand image and smoother teamwork.
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Crisp helps Code Trading manage over 2,500 customer conversations each month. The platform integrates deeply with their backend, giving agents... context for every chat. Code Trading uses Crisp for email marketing, customer education, and support. About 10% of their chats are handled automatically by Crisp's chatbot. This automation improves response speed and customer satisfaction.
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Tilkee uses Crisp to manage all inbound messages from leads, customers, and partners. The platform lets Tilkee automate responses and... centralize communication channels. Teams now work together in one place instead of in silos. Crisp's chatbot templates help guide users and support onboarding. The tool is easy to set up, well-documented, and affordable. Fast customer service from Crisp adds extra value.
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Crisp helped Sprai improve customer communication and sales. Sprai uses Crisp to chat with website visitors in real time. The... team sends newsletters and manages email campaigns with Crisp. Mobile apps let them respond to customers anytime. Crisp brings the whole team together to handle support and sales. Sprai values Crisp for startups and its easy-to-use email tools.
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Crisp helped MicroSaaS unify all customer messages from Instagram, Twitter, Telegram, and WhatsApp into one platform. Bruno Okamoto, CEO, replaced... three separate tools with Crisp, saving nearly R$5,000 per year. Automated triggers let him send targeted messages, boosting user engagement and conversions. The knowledge base feature reduced repetitive questions and improved customer experience. Crisp’s support team provided fast, helpful assistance, making operations more efficient and cost-effective.
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Crisp helps Hoxton Mix improve conversion rates and provide real-time support to website visitors. The chat widget is fast and... easy to use, with no latency issues. Hoxton Mix uses Crisp to guide customers and answer questions instantly. The tool is as important as Google Ads for bringing in new customers. Real-time assistance boosts engagement and drives growth.
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Crisp helped Handy scale its field sales and delivery operations across Latin America. Handy used Crisp to centralize workflows and... simplify processes for teams working with clients. The platform's no-code workflows and intuitive design made onboarding and daily use easy. Crisp's support team responded quickly to Handy's evolving needs. Handy credits Crisp with helping them deliver efficient, real-time support and drive operational excellence.
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Controlle uses Crisp to centralize conversations from multiple channels. The team supports users worldwide, mainly in Brazil, Argentina, Mexico, and... Algeria. Crisp lets users leave messages while using the tool, improving customer experience for busy energy managers. The Hubspot integration syncs leads to their CRM, helping sales and marketing teams. WhatsApp integration turns their business account into a shared inbox, making communication easier.
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Crisp helps Code Trading manage over 2,500 customer conversations each month. The company uses Crisp for email marketing, customer education,... and support. Crisp integrates with their backend to give agents contextual data. About 10% of conversations are handled automatically by the Crisp chatbot. Code Trading uses Crisp across the full customer lifecycle, from pre-sales to after-sales support.
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Crisp helps Code Trading manage over 2500 conversations each month. The company uses Crisp for email marketing, customer education, and... customer support. Crisp integrates with their backend and automates 10% of conversations using a chatbot. Code Trading connects Crisp with Pipedrive, Instagram, Whatsapp, and Telegram. This improves workflows and customer experience across all channels.
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Crisp helped Controlle centralize conversations from email, WhatsApp, and Trello. The team uses Crisp to improve customer service and connect... with users worldwide. The WhatsApp integration lets them turn their business account into a shared inbox. Hubspot integration syncs leads to their CRM for sales and marketing. Controlle values Crisp's attentive support and ongoing product improvements.
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Crisp helped Handy scale inbound sales operations across Latin America. Handy used Crisp to centralize operations and simplify processes for... field sales and delivery teams. The platform's no-code workflows and chatbot features made it easy to customize and streamline client interactions. Crisp's responsive support team enabled Handy to solve technical challenges fast. Handy credits Crisp with helping them deliver efficient, real-time support and drive business growth.
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Crisp helped MicroSaaS centralize all customer communication from Instagram, Twitter, Telegram, and WhatsApp into one platform. Bruno Okamoto, CEO, replaced... three separate tools with Crisp, saving nearly R$5,000 per year. Automated triggers boosted user engagement and conversions. The knowledge base reduced repetitive questions and improved support. Crisp made operations more efficient and cost-effective for Bruno's businesses.
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Emma used Crisp to improve mobile support and unify all customer queries in one inbox. They embedded the Crisp chat... SDK to engage mobile users and gather valuable feedback. Crisp's automation and AI features let Emma offer 24/7 customer support. The team built custom features like a push notification system using Crisp's flexible platform. Emma found Crisp's multi-channel support and automation essential for their growth.
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Crisp helped Imobzi unify all customer service requests into one platform. The team now manages WhatsApp, Instagram, email, and Messenger... from a single place. Automations and ready-to-use responses save time and boost efficiency. Integrations with social media make support faster and more organized. Imobzi delivers quicker, more accurate responses to financial service clients.
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Emma used Crisp to improve mobile support and centralize all customer queries. The team embedded Crisp's mobile chat SDK to... engage users and built custom features for a better support experience. Crisp's automation and AI tools enabled Emma to provide 24/7 customer support. The platform's flexibility let Emma create a push notification system and automate low-value queries. Emma's operators became more productive with a single inbox for all channels.
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Crisp helped Emma, a mobile app in the UK and North America, improve mobile support and multichannel customer experience. Emma used Crisp's... chat SDK to engage users and centralize support in one inbox. The team built custom features using Crisp Marketplace and plugins. Automation and AI features enabled 24/7 customer support. Emma's CEO praised Crisp's flexibility and automation.
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Crisp helped Imobzi centralize customer support across WhatsApp, Instagram, email, and Messenger. The platform unified all service requests, making support... more organized and efficient. Automations and predefined responses saved agents time and improved consistency. Integrations with social media and a single dashboard boosted team productivity. Imobzi now delivers faster, more accurate support for financial services clients.
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Bakerbloom switched from Gmail to Crisp to manage customer messages across channels. Crisp brings together messages from Instagram, email, and... more into one platform. This makes it easier for Bakerbloom to organize and respond quickly. The support team at Crisp helps Bakerbloom use the platform every day. New team members can start fast because all message history is easy to find. Bakerbloom now delivers better customer service with Crisp.
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Crisp helped Revie, a Shopify app for eCommerce marketing and reviews, unify all customer support channels into one inbox. Revie used Crisp... to manage emails, WhatsApp, and in-app chat, making support more efficient. Automated workflows and pre-written responses saved the team hours each day. Crisp’s easy integration and responsive support team made onboarding simple. Revie now delivers faster, more organized customer service and drives higher engagement.
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Crisp helped Baker Bloom move from Gmail to a unified messaging platform. The team now manages all customer messages from... Instagram and email in one place. This change made onboarding new hires faster and easier. Crisp’s support team responds quickly, helping Baker Bloom use the platform with confidence. The platform adapts to both small and large business needs, making daily operations smoother.
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Crisp helps Hoxton Mix improve conversion rates and offer real-time support to leads and customers. The chat widget is fast,... lightweight, and easy to use. Hoxton Mix values the ability to guide users live and boost growth. Crisp integrates with tools like Slack, Twitter, and Messenger. The platform is a key part of their customer support and marketing strategy.
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Crisp helped Revie, a Shopify app for eCommerce marketing and reviews, unify all customer support channels into one inbox. Revie used Crisp... to manage emails, WhatsApp, and in-app chat, making support faster and more organized. Automated workflows and pre-written responses saved the team hours each day. Crisp’s easy integration and responsive support team made onboarding simple. Revie now delivers better customer service and drives higher engagement.
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Spliiit switched from Intercom to Crisp for its lightweight chat widget and strong value. Their support team handles hundreds of... daily messages using Crisp. Weekly chat analysis helps them collect feedback and improve their product. Crisp's real-time translation lets Spliiit offer multilingual support in over 100 languages. Integrating Facebook and Instagram messaging into Crisp boosted team productivity and centralized communication.
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Crisp helped Revie, a Shopify-focused app, unify all customer support channels into one inbox. Revie used Crisp to combine email,... WhatsApp, and in-app chat for faster response times. Automated workflows and AI-powered replies saved the team hours each day. The easy integration and responsive Crisp support team made onboarding simple. Revie now delivers organized, scalable customer service that boosts satisfaction and loyalty.
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Crisp helped MicroSaaS, led by Bruno Okamoto, bring all customer messages from Instagram, Twitter, Telegram, and WhatsApp into one platform. This made it... easier to manage support, marketing, and user engagement. By replacing three separate tools, MicroSaaS saved nearly 5,000 R$ per year. Custom triggers let Bruno send targeted messages, boosting conversions and user engagement. The knowledge base feature reduced repeated questions and improved the customer experience.
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Spliiit uses Crisp to manage hundreds of customer messages daily. They analyze chat data and customer satisfaction scores to improve... their product. Crisp's multilingual chat lets Spliiit support users in over 100 languages. Integration with Facebook and Instagram centralizes all messages. Spliiit switched from Intercom to Crisp for real-time translation and workflow automation.
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Crisp helps Spliiit improve its product by collecting and analyzing customer feedback from multiple channels in one place. The team uses... Crisp's conversation tagging and segmentation features to identify recurring issues and send them to the product team. Crisp's multilingual live chat lets Spliiit support customers in over 100 languages. Integration with Facebook Inbox and Instagram DM centralizes all messages, boosting productivity. Spliiit switched from Intercom to Crisp for its lightweight chat widget and unlimited pricing.
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Codage Paris used Crisp to manage customer communication across 50 countries. They needed a single platform for personalized skincare advice... and global support. Crisp let them handle multilingual chats, integrate Shopify for order details, and connect Klaviyo for tailored email campaigns. Their team now gives expert advice and product info directly to customers. No customer request is missed, and Codage delivers a high-touch experience worldwide.
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Crisp helped Codage Paris manage client communication across 50 countries. Codage unified all customer messages from email, forms, and social... channels into one inbox. The platform enabled multilingual support and personalized skincare advice. Integrations with Shopify and Klaviyo improved order handling and email campaigns. Crisp’s support team ensured smooth global operations. Codage now delivers expert skincare service worldwide with a personal touch.
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Crisp helps Codage Paris manage global customer support across 50 countries. Codage uses Crisp to centralize all client messages and... deliver personalized skincare advice. The platform integrates with Shopify and Klaviyo for seamless order and campaign management. Multilingual workflows and chatbots let Codage offer expert help to every client. Crisp's support team ensures smooth, high-touch service for Codage's luxury skincare brand.
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Crisp helps Etnia Barcelona manage suppliers and customers from one central inbox. The team uses Crisp to provide real-time assistance... and improve sales conversions. Crisp's live chat and shared inbox features make it easy to respond quickly to customer questions. The platform supports email and WhatsApp, helping turn website visitors into repeat customers. Etnia Barcelona found the implementation simple and customer service very helpful.
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Crisp helped B&B Hotels automate answers to internal repetitive questions. The team built an internal helpdesk using a chatbot and... knowledge base. This solution supports hotel managers with real-time help and reduces daily questions to leaders. Integration with Dialogflow and Crisp's API made the chatbot smarter over time. The easy-to-use interface benefits every team member and saves significant time.
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Crisp helped B&B Hotels automate internal customer service. The team built an internal helpdesk using a chatbot and knowledge base.... This reduced repetitive questions from hotel managers. Dialogflow integration made the chatbot smarter. The solution saves time and supports hotelkeepers in daily tasks. Crisp's easy integration and design were key factors in their choice.
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Crisp helped B&B Hotels automate customer service for internal support. The team built an internal helpdesk using a chatbot and... knowledge base. This reduced repetitive questions from hotel managers. Integration with Dialogflow made the chatbot smarter. The solution saved a lot of time for the team. Crisp's easy integration and design were key factors in their choice.
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Crisp helped Pradel Avocat simplify client communication and ensure GDPR compliance. The law firm found the platform easy to set... up and use, with strong support from the Crisp team. Crisp’s EU-based servers keep client data secure, which is vital for legal work. The tool lets Pradel Avocat resolve client issues quickly and improve satisfaction. Crisp has become an essential part of their daily operations, supporting efficient and client-focused service.
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Crisp helped Pradel Avocat simplify client interactions and improve legal client communications. The platform was easy to set up and... use, with strong support from the Crisp team. GDPR-compliant EU-based servers ensured data security for confidential legal work. Crisp enabled the firm to resolve client issues quickly, turning frustration into satisfaction. The tool became essential for daily operations, helping the firm stay efficient and client-focused.
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Crisp helped Pradel Avocat simplify client interactions and improve legal client communications. The platform was easy to set up and... use, with strong support from the Crisp team. GDPR-compliant EU-based servers ensured data security for confidential legal work. Crisp's email and chatbot features made client service faster and more efficient. The firm now relies on Crisp to deliver better customer support every day.
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Crisp helped Beem Energy create a new communication channel with website visitors. The team handled over 35,935 messages from 275,000... conversations. By combining a chatbot and FAQ, they reduced total conversations by 50%. Over 250 FAQ articles now help users install solar panels themselves. Crisp made it easier for Beem Energy to get feedback and respond faster, improving lead generation and customer service.
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Crisp helped Beem Energy create a new way to talk with website visitors. They handled over 275,000 conversations and sent... more than 35,935 messages. By using a chatbot and FAQ, Beem Energy cut conversations by 50%. Their knowledge base now has over 250 articles to help users install solar panels. This led to faster answers, better feedback, and a strong boost in sales volume.
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Crisp helped Beem Energy cut conversations by 50% using a chatbot and FAQ. The team handled over 35,935 messages from... 275,000 conversations. Crisp created a new way for Beem Energy to talk to website visitors and get feedback fast. The knowledge base and chatbot gave 24/7 support, making customers more independent. This improved lead generation and boosted sales volume quickly after setup.
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Crisp helps Decathlon deliver a seamless omnichannel retail experience. Decathlon uses Crisp to match in-store personal service online and support... customers with complex buying decisions. The platform automates key tasks like routing customer queries and creating digital gift cards, freeing agents for high-value interactions. Crisp's live chat and AI-powered recommendations speed up response times and boost customer satisfaction. Decathlon agents access order history and past interactions for fast, tailored support.
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Crisp helps Decathlon deliver a seamless omnichannel retail experience. Decathlon uses Crisp to provide fast, personalized online support that matches... in-store service. The platform automates customer query routing and digital gift card generation with its API. Agents access customer histories for instant, tailored responses. Live chat and AI-driven features improve response times and boost customer satisfaction.
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Crisp helps Decathlon deliver a seamless omnichannel retail experience. Decathlon uses Crisp to give online shoppers the same personalized service... as in stores. The platform's API automates tasks like query routing and gift card creation. Agents access customer histories for fast, tailored support. AI-driven chat and recommendations improve response times and boost customer satisfaction.
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Crisp helped Reedsy cut their average support response time by 5 minutes. The remote team used Crisp’s AI-powered Magic Replies... and no-code chatbot builder to deliver faster, more personalized customer support. Reedsy’s 50-person team now handles queries with tailored, real-time answers, improving customer satisfaction. Crisp’s easy-to-use platform and responsive support team gave Reedsy the confidence to manage customer needs efficiently. Integration with Reedsy’s backend lets agents act quickly and keep users updated.
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Crisp helped Reedsy cut average support response time from 23 to 18 minutes. The AI-powered Magic Replies feature lets agents... answer faster and with more relevant information. Reedsy uses Crisp’s no-code chatbot builder to send custom messages based on user actions. The platform supports a remote team of 50, with 10 support agents using it daily. Crisp’s integration with Reedsy’s backend enables seamless updates and personalized support.
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Crisp helped Reedsy cut average support response time from 23 to 18 minutes. The AI-powered Magic Replies and no-code chatbot... builder let Reedsy personalize support and boost customer satisfaction. Reedsy's remote team uses Crisp to access user data and streamline conversations. Crisp's platform and responsive support team make it easy for Reedsy to deliver fast, tailored customer service.
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Lingueo used Crisp to manage all customer messages in one place. The team responded faster to customer questions and kept... every interaction organized. WhatsApp integration let customers reach out on their favorite channel and get real-time help. AI-powered suggestions made replies quicker and more personal. Lingueo saw better customer satisfaction and stronger relationships with Crisp.
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Crisp helped Lingueo centralize all client communications in one platform. The team uses Crisp daily to manage inquiries, respond quickly,... and keep interactions organized. WhatsApp integration lets customers connect in real time, improving satisfaction. AI-powered suggestions speed up responses and personalize support. Lingueo values Crisp’s reliable support and sees it as key to their customer engagement strategy.
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Crisp helps Lingueo manage all client communication in one place. The platform's AI-powered suggestions and WhatsApp integration speed up response... times and improve customer satisfaction. Lingueo uses Crisp daily for over three years to unify support, organize requests, and deliver fast, personalized answers. The support team at Crisp is always available, making it a key part of Lingueo's customer engagement strategy.
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Crisp helped ACommeAssure manage over 608,935 messages from 29,799 conversations. The company reduced total conversations by 50% by combining a... chatbot and FAQ. Deep integration with Crisp API lets agents access context-specific data. ACommeAssure handles more than 1,000 incoming and 3,000 outgoing calls daily. Crisp's platform improved customer service efficiency and supported compliance needs.
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Crisp helped ACommeAssure manage over 608,935 messages from 29,799 conversations. By combining a chatbot and FAQ, they reduced total conversations... by 50%. The team integrated Crisp API with their backend to give agents contextual data. ACommeAssure created a knowledge base and automated simple questions with a chatbot. Crisp's platform improved efficiency and handled high activity peaks for customer service.
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Crisp helped ACommeAssure handle over 608,935 messages from 29,799 conversations. The company reduced conversations by 50% using a chatbot and... FAQ. Crisp's API integration lets agents access contextual data fast. ACommeAssure uses Crisp for email, WhatsApp, and Messenger support. The platform improved efficiency and helped manage high call volumes.
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Crisp helps Réfugiés. info support refugees in France. The team of about ten people handles 70 weekly conversations in many...languages. They use Crisp to connect with users on WhatsApp, Messenger, SMS, and their website. Crisp lets them see which channel a user prefers and reply in real time. This makes support personal and fast. The team can tag, prioritize, and assign conversations to the right person. Crisp’s support team also helps Réfugiés.info get the most from the platform.
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Crisp helps Réfugiés. info support refugees in France with real-time, multilingual messaging. The team manages about 70 conversations weekly across...WhatsApp, Messenger, SMS, and their website. Crisp’s omnichannel platform lets them respond on each user’s preferred channel. Tagging and prioritization features help the team deliver focused support on topics like housing and jobs. Crisp’s responsive support team ensures the platform fits their evolving needs.
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Crisp helps Réfugiés. info support refugees in France with multilingual, omnichannel communication. The team manages about 70 conversations weekly across...WhatsApp, Messenger, SMS, and their website. Crisp's platform lets them tag, segment, and prioritize support by topic and user type. The team values real-time channel visibility and easy collaboration. Crisp's flexibility and responsive support make it essential for delivering fast, personal help to refugees.
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