Real-World Case Studies and Customer Success Stories with Crisp Customer Messaging Platform

Crisp helps Code Trading manage over 2500 conversations each month. The company uses Crisp for email marketing, customer education, and... customer support. Crisp integrates with their backend and automates 10% of conversations using a chatbot. Code Trading connects Crisp with Pipedrive, Instagram, Whatsapp, and Telegram. This improves workflows and customer experience across all channels.
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Crisp helped Controlle centralize conversations from email, WhatsApp, and Trello. The team uses Crisp to improve customer service and connect... with users worldwide. The WhatsApp integration lets them turn their business account into a shared inbox. Hubspot integration syncs leads to their CRM for sales and marketing. Controlle values Crisp's attentive support and ongoing product improvements.
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Crisp helped Handy scale inbound sales operations across Latin America. Handy used Crisp to centralize operations and simplify processes for... field sales and delivery teams. The platform's no-code workflows and chatbot features made it easy to customize and streamline client interactions. Crisp's responsive support team enabled Handy to solve technical challenges fast. Handy credits Crisp with helping them deliver efficient, real-time support and drive business growth.
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Crisp helped MicroSaaS centralize all customer communication from Instagram, Twitter, Telegram, and WhatsApp into one platform. Bruno Okamoto, CEO, replaced... three separate tools with Crisp, saving nearly R$5,000 per year. Automated triggers boosted user engagement and conversions. The knowledge base reduced repetitive questions and improved support. Crisp made operations more efficient and cost-effective for Bruno's businesses.
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Crisp helped Emma, a mobile app in the UK and North America, improve mobile support and multichannel customer experience. Emma used Crisp's... chat SDK to engage users and centralize support in one inbox. The team built custom features using Crisp Marketplace and plugins. Automation and AI features enabled 24/7 customer support. Emma's CEO praised Crisp's flexibility and automation.
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Crisp helped Imobzi centralize customer support across WhatsApp, Instagram, email, and Messenger. The platform unified all service requests, making support... more organized and efficient. Automations and predefined responses saved agents time and improved consistency. Integrations with social media and a single dashboard boosted team productivity. Imobzi now delivers faster, more accurate support for financial services clients.
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Crisp helps Hoxton Mix improve conversion rates and offer real-time support to leads and customers. The chat widget is fast,... lightweight, and easy to use. Hoxton Mix values the ability to guide users live and boost growth. Crisp integrates with tools like Slack, Twitter, and Messenger. The platform is a key part of their customer support and marketing strategy.
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Crisp helped Revie, a Shopify app for eCommerce marketing and reviews, unify all customer support channels into one inbox. Revie used Crisp... to manage emails, WhatsApp, and in-app chat, making support faster and more organized. Automated workflows and pre-written responses saved the team hours each day. Crisp’s easy integration and responsive support team made onboarding simple. Revie now delivers better customer service and drives higher engagement.
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Crisp helps Codage Paris manage global customer support across 50 countries. Codage uses Crisp to centralize all client messages and... deliver personalized skincare advice. The platform integrates with Shopify and Klaviyo for seamless order and campaign management. Multilingual workflows and chatbots let Codage offer expert help to every client. Crisp's support team ensures smooth, high-touch service for Codage's luxury skincare brand.
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Crisp helps Etnia Barcelona manage suppliers and customers from one central inbox. The team uses Crisp to provide real-time assistance... and improve sales conversions. Crisp's live chat and shared inbox features make it easy to respond quickly to customer questions. The platform supports email and WhatsApp, helping turn website visitors into repeat customers. Etnia Barcelona found the implementation simple and customer service very helpful.
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Crisp helped B&B Hotels automate customer service for internal support. The team built an internal helpdesk using a chatbot and... knowledge base. This reduced repetitive questions from hotel managers. Integration with Dialogflow made the chatbot smarter. The solution saved a lot of time for the team. Crisp's easy integration and design were key factors in their choice.
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Crisp helped Pradel Avocat simplify client interactions and improve legal client communications. The platform was easy to set up and... use, with strong support from the Crisp team. GDPR-compliant EU-based servers ensured data security for confidential legal work. Crisp's email and chatbot features made client service faster and more efficient. The firm now relies on Crisp to deliver better customer support every day.
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Crisp helped Bakerbloom move from Gmail to a unified customer support platform. The team now manages all messages from Instagram... and email in one place. Crisp's features make onboarding new hires faster and easier. The support team at Crisp responds quickly and helps Bakerbloom run smooth daily operations. Crisp's CRM tools let Bakerbloom organize workflows and deliver better customer service.
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Crisp helps Tilkee manage all inbound messages from leads, customers, and partners. The unified inbox lets teams work together and... respond faster. Crisp's chatbot templates guide users to the right place. The platform is easy to use, well-documented, and affordable. Tilkee's team became more autonomous and improved their own product ideas using Crisp.
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Crisp helped Beem Energy cut conversations by 50% using a chatbot and FAQ. The team handled over 35,935 messages from... 275,000 conversations. Crisp created a new way for Beem Energy to talk to website visitors and get feedback fast. The knowledge base and chatbot gave 24/7 support, making customers more independent. This improved lead generation and boosted sales volume quickly after setup.
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Crisp helps Decathlon deliver a seamless omnichannel retail experience. Decathlon uses Crisp to give online shoppers the same personalized service... as in stores. The platform's API automates tasks like query routing and gift card creation. Agents access customer histories for fast, tailored support. AI-driven chat and recommendations improve response times and boost customer satisfaction.
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Crisp helped Reedsy cut average support response time from 23 to 18 minutes. The AI-powered Magic Replies and no-code chatbot... builder let Reedsy personalize support and boost customer satisfaction. Reedsy's remote team uses Crisp to access user data and streamline conversations. Crisp's platform and responsive support team make it easy for Reedsy to deliver fast, tailored customer service.
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Crisp helps Lingueo manage all client communication in one place. The platform's AI-powered suggestions and WhatsApp integration speed up response... times and improve customer satisfaction. Lingueo uses Crisp daily for over three years to unify support, organize requests, and deliver fast, personalized answers. The support team at Crisp is always available, making it a key part of Lingueo's customer engagement strategy.
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Crisp helped ACommeAssure handle over 608,935 messages from 29,799 conversations. The company reduced conversations by 50% using a chatbot and... FAQ. Crisp's API integration lets agents access contextual data fast. ACommeAssure uses Crisp for email, WhatsApp, and Messenger support. The platform improved efficiency and helped manage high call volumes.
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Crisp helps Réfugiés. info support refugees in France with multilingual, omnichannel communication. The team manages about 70 conversations weekly across...WhatsApp, Messenger, SMS, and their website. Crisp's platform lets them tag, segment, and prioritize support by topic and user type. The team values real-time channel visibility and easy collaboration. Crisp's flexibility and responsive support make it essential for delivering fast, personal help to refugees.
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Crisp helps Spliiit improve its product by collecting and analyzing customer feedback from multiple channels in one place. The team uses... Crisp's conversation tagging and segmentation features to identify recurring issues and send them to the product team. Crisp's multilingual live chat lets Spliiit support customers in over 100 languages. Integration with Facebook Inbox and Instagram DM centralizes all messages, boosting productivity. Spliiit switched from Intercom to Crisp for its lightweight chat widget and unlimited pricing.
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Crisp helped Prixz, Mexico's first digital pharmacy, centralize all customer communications into one platform. Prixz unified WhatsApp, email, and social... media to give patients fast, personal support. Automated workflows and instant WhatsApp notifications improved order tracking and patient trust. Crisp's responsive support team solved technical issues and enabled smooth scaling. Prixz now delivers reliable, efficient digital healthcare with better patient engagement.
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Crisp helps Sprai connect with customers in real time. The team uses Crisp for live chat, email marketing, and newsletters.... Crisp's mobile app lets them respond quickly, even when away from their computers. The platform brings the whole team together to handle customer requests. Sprai values Crisp's email templates and WYSIWYG editor for easy campaign management. Crisp is a strong choice for startups needing customer support and sales tools.
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