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Information Technology and Services Case Studies and Customer Success Stories with Crisp Customer Messaging Platform

 

Tilkee - Information Technology And Services - Small

Lyon, France

Tilkee centralizes all incoming messages from leads, customers, and partners using Crisp. The unified inbox lets sales, marketing, and support... teams collaborate in one place. Chatbot templates guide users to the right team, improving onboarding and support. Crisp is easy to set up, affordable, and well-documented. Four team members can respond to customers quickly, boosting autonomy and efficiency.

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MicroSaaS - Information Technology And Services - Small

Brazil

Crisp helped MicroSaaS unify customer messages from Instagram, Twitter, Telegram, and WhatsApp into one platform. Bruno Okamoto, CEO, replaced three... separate tools with Crisp, saving nearly 5,000 reais per year. Automated triggers let him send personalized messages, boosting user engagement and conversions. The knowledge base feature reduced repetitive questions and improved customer experience. Crisp's support team provided fast, responsive help, making operations more efficient and cost-effective.

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Hoxton Mix - Information Technology And Services - Small

London, UK

Crisp helps Hoxton Mix improve conversion rates and real-time support for prospects and customers. The chat widget is easy to... use and has no latency issues. Hoxton Mix uses Crisp to guide users and answer questions instantly. The tool is as important as Google Ads for driving new business. Real-time assistance features like MagicBrowse make customer support more effective.

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Handy - Information Technology And Services - Medium

Mexico City, Mexico

Crisp helped Handy expand its sales and delivery operations across Latin America. Handy used Crisp to centralize workflows and simplify... daily processes for its teams. The no-code workflows let Handy adapt operations for different industries, including food and beverage, tools, and medical. Crisp’s support team provided fast help, making it easy for Handy to scale and improve service. Handy now delivers real-time, personalized support to customers in many countries.

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Controlle - Information Technology And Services - Small

Brazil

Crisp helps Controlle connect with users worldwide, especially in Brazil, Argentina, Mexico, and Algeria. The platform lets busy users leave... messages while using Controlle’s tool, improving customer experience for industrial energy managers. Controlle’s team uses Crisp to centralize conversations for marketing and sales, integrating with Hubspot and WhatsApp. This makes it easy to sync leads and manage a shared inbox. Controlle values Crisp’s responsive support and ongoing improvements.

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Tilkee - Information Technology And Services - Small

Lyon, France

Tilkee uses Crisp to manage all incoming messages from leads, customers, and partners. Crisp helps Tilkee automate responses and centralize... communication channels. The unified inbox lets teams work together and respond faster. Chatbot templates guide users to the right team. Crisp is easy to use, well documented, and offers fast customer support. Four team members can access Crisp and help customers at any time.

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Sprai - Information Technology And Services - Small

Crisp helped Sprai improve customer communication. Sprai uses Crisp to chat with website visitors in real time. The team sends... newsletters and email campaigns using Crisp's email marketing tools. Mobile apps let Sprai respond to customers anytime. Crisp brings the whole team together to solve customer questions. Sprai values Crisp for both customer support and sales.

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MicroSaaS - Information Technology And Services - Small

Brazil

Crisp helped MicroSaaS centralize all customer messages from Instagram, Twitter, Telegram, and WhatsApp into one platform. Bruno Okamoto, CEO, replaced... multiple tools with Crisp, saving nearly 5,000 R$ per year. Automated triggers let him send targeted messages, boosting user engagement and conversions. The knowledge base feature reduced repetitive support requests. Crisp enabled Bruno to focus on business growth while improving customer experience and cutting costs.

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Hoxton Mix - Information Technology And Services - Small

London, UK

Crisp helped Hoxton Mix boost customer conversions. The chat widget's speed and global reach impressed their technical team. Real-time support... features let them guide users instantly. Crisp became as vital as Google Ads for winning new clients. The tool made it easy to help visitors buy and improved their support process.

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Handy - Information Technology And Services - Medium

Mexico City, Mexico

Crisp helped Handy scale its sales and delivery teams across Latin America. Handy used Crisp to centralize operations and simplify... workflows for field teams. The platform's no-code workflows and easy setup made onboarding fast and daily use simple. Crisp enabled Handy to offer real-time, personal support to customers in industries like food and beverages, tools, and medical supplies. Handy credits Crisp's responsive support team for helping them grow and deliver high-quality service.

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Controlle - Information Technology And Services - Small

Brazil

Controlle uses Crisp to connect with users worldwide, mainly in Brazil, Argentina, Mexico, and Algeria. Crisp lets users leave messages... while using the tool, making support easier for busy customers. The platform helps Controlle offer better service to energy managers in industrial companies. Crisp’s integration with Hubspot keeps sales and marketing data up to date. WhatsApp integration turns the business account into a shared inbox for the team.

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Code Trading - Information Technology And Services - Small

Crisp helps Code Trading manage over 2,500 customer conversations each month. The platform integrates deeply with their backend using the... Crisp API, giving agents access to contextual data. Code Trading automates 10% of conversations with the Crisp chatbot, improving efficiency. They use Crisp for email marketing, customer training, and support across the customer lifecycle. Integrations with Pipedrive, Instagram, WhatsApp, and Telegram streamline their workflows.

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Tilkee - Information Technology And Services - Small

Lyon, France

Tilkee used Crisp to centralize all incoming messages from prospects, clients, and partners. The unified inbox helped break down silos... between sales, marketing, and support teams. Crisp's chatbot guided users to the right team, improving onboarding and support. The platform was easy to set up and affordable. Four team members now handle conversations, making operations smoother and teams more autonomous.

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Sprai - Information Technology And Services - Small

Crisp helped Sprai improve customer communication and sales. Before Crisp, Sprai could not give real-time information to new clients. With... Crisp, the team connects with website visitors instantly and never misses a sales opportunity. The platform supports email marketing and team collaboration. Sprai uses Crisp daily for client support and outreach.

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MicroSaaS - Information Technology And Services - Small

Brazil

Crisp helped MicroSaaS unify all customer messages from Instagram, Twitter, Telegram, and WhatsApp into one platform. Bruno Okamoto, CEO, replaced... three separate tools with Crisp, saving nearly 5,000 BRL per year. Automated triggers let him send targeted messages, boosting user engagement and conversions. The knowledge base feature reduced repetitive support requests. Crisp made operations more efficient and cut costs for Bruno's businesses.

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Hoxton Mix - Information Technology And Services - Small

London, UK

Crisp helps Hoxton Mix convert more website visitors into customers. The real-time chat lets their team guide users instantly. Hoxton... Mix values the chat widget's speed and reliability. They use Crisp alongside Google Ads and PPC to boost growth. The team can see what users see and answer questions like "how to buy" fast. Crisp is a key tool for customer support and conversion.

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Handy - Information Technology And Services - Medium

Mexico City, Mexico

Crisp helped Handy, a fast-growing tech company, empower its sales and delivery teams across Latin America. Handy used Crisp to... centralize operations and simplify daily processes. The platform's no-code workflows and easy setup made it simple for Handy to adapt to changing needs. Crisp's responsive support team enabled smooth scaling and ongoing improvements. Handy now delivers more personalized, real-time customer support and has set a new standard for service excellence.

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Controlle - Information Technology And Services - Small

Sao Paulo, Brazil

Crisp helps Controlle connect with users worldwide, especially in Brazil, Argentina, Mexico, and Algeria. The team uses Crisp to centralize... customer conversations from multiple channels. Integration with Hubspot lets sales and marketing teams sync leads and access updated data. WhatsApp integration turns their business account into a shared inbox. Controlle improved its brand image by making customer service more human and intuitive.

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Tilkee - Information Technology And Services - Small

Lyon, France

Crisp helps Tilkee manage all incoming messages from leads, customers, and partners in one place. The unified inbox lets sales,... marketing, and support teams work together easily. Crisp's automation and service bots guide users to the right team fast. The platform is affordable and easy to use, with clear documentation. Four team members can answer customer questions, even if someone is away.

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Sprai - Information Technology And Services - Small

Helsinki, Finland

Sprai uses Crisp to connect with website visitors in real time. The team relies on Crisp for daily communication with... customers and leads. They use the platform for live chat, email marketing, and sales outreach. Crisp helps Sprai never miss a sales opportunity, even when away from their computers. The email marketing tool lets the team manage campaigns and share templates easily. Sprai finds Crisp essential for startups needing strong customer communication.

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Imobzi - Information Technology And Services - Small

Joinville, Brazil

Crisp helped Imobzi unify customer support requests from multiple channels. The team no longer had to switch between WhatsApp, Instagram,... email, and Messenger. Automation features saved time and let agents focus on complex queries. Ready-made responses and fast handling improved support for high-demand financial services clients. Crisp's integrations and centralized system made support faster and more organized.

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Hoxton Mix - Information Technology And Services - Small

London, UK

Crisp helps Hoxton Mix boost conversions and support leads in real time. The chat tool is key for customer support... and acquiring new clients. Hoxton Mix values the chat box size and real-time assistance features. Crisp stands alongside Google Ads as a top tool for customer acquisition. The team appreciates the platform’s ongoing innovation and ease of use.

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Handy - Information Technology And Services - Medium

Mexico City, Mexico

Crisp helped Handy scale its inbound sales and field operations across Latin America. Handy used Crisp to simplify workflows for... sales and delivery teams, making daily tasks easier. The platform's no-code tools let Handy customize processes for better customer interactions. Crisp's responsive support team helped Handy solve technical issues quickly. Handy now delivers more personal, real-time support to its customers. Crisp became a key partner in Handy's growth and customer service mission.

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Code Trading - Information Technology And Services - Small

Crisp helps Code Trading manage over 2,500 customer conversations each month. The platform integrates deeply with their backend, giving agents... context for every chat. Code Trading uses Crisp for email marketing, customer education, and support. About 10% of their chats are handled automatically by Crisp's chatbot. This automation improves response speed and customer satisfaction.

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Controlle - Information Technology And Services - Medium

Sao Paulo, Brazil

Crisp helped Controlle bring all customer conversations from multiple channels into one tool. The team uses Crisp to improve customer... service and make it more human and intuitive. With Crisp, Controlle can better understand customer needs and respond faster. The integration with Hubspot lets sales and marketing teams sync leads easily. WhatsApp integration turns their business inbox into a shared mailbox. Controlle saw a stronger brand image and smoother teamwork.

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Tilkee - Information Technology And Services - Small

Lyon, France

Tilkee uses Crisp to manage all inbound messages from leads, customers, and partners. The platform lets Tilkee automate responses and... centralize communication channels. Teams now work together in one place instead of in silos. Crisp's chatbot templates help guide users and support onboarding. The tool is easy to set up, well-documented, and affordable. Fast customer service from Crisp adds extra value.

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Sprai - Information Technology And Services - Small

Crisp helped Sprai improve customer communication and sales. Sprai uses Crisp to chat with website visitors in real time. The... team sends newsletters and manages email campaigns with Crisp. Mobile apps let them respond to customers anytime. Crisp brings the whole team together to handle support and sales. Sprai values Crisp for startups and its easy-to-use email tools.

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MicroSaaS - Information Technology And Services - Small

Brazil

Crisp helped MicroSaaS unify all customer messages from Instagram, Twitter, Telegram, and WhatsApp into one platform. Bruno Okamoto, CEO, replaced... three separate tools with Crisp, saving nearly R$5,000 per year. Automated triggers let him send targeted messages, boosting user engagement and conversions. The knowledge base feature reduced repetitive questions and improved customer experience. Crisp’s support team provided fast, helpful assistance, making operations more efficient and cost-effective.

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Financial Services Case Studies and Customer Success Stories with Crisp Customer Messaging Platform

 

Imobzi - Financial Services - Small

São Paulo, Brazil

Imobzi used Crisp to centralize all customer support requests across channels like WhatsApp, Instagram, email, and Messenger. Their old system... could not keep up with high volumes or complex financial service queries. Crisp unified their support, automated frequent tasks, and enabled quick, consistent responses. The team now manages all interactions in one place, saving time and improving customer satisfaction. Integrations and ready-to-use replies made their support process faster and more organized.

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Emma - Financial Services - Small

London, UK

Emma used Crisp to centralize all customer support in one inbox. They integrated the Crisp mobile chat SDK to connect... with app users. Emma built custom features and push notifications using Crisp's flexible plugins. Automation and AI in Crisp let Emma offer 24/7 support. The team values Crisp's multichannel inbox and easy setup for engineers.

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Code Trading - Financial Services - Small

Crisp helps Code Trading manage over 2,500 customer conversations each month. The company uses Crisp for email marketing, customer training,... and support. Deep integration with the Crisp API connects their backend, giving agents contextual data. About 10% of conversations are automated with the Crisp chatbot. Code Trading uses Crisp across the full customer lifecycle, from pre-sale to post-sale support.

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Imobzi - Financial Services - Small

São Paulo, Brazil

Crisp helped Imobzi unify customer support across channels like WhatsApp, Instagram, and email. The team automated frequent tasks and used... ready-made responses to save time. All customer interactions are now managed in one place, making support faster and more organized. Crisp's integrations removed the need to switch between platforms. Imobzi now delivers quicker, more accurate service to its financial services clients.

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Emma - Financial Services - Small

London, UK

Emma used Crisp to improve mobile support and centralize all customer inquiries. The team integrated the Crisp Mobile Chat SDK... to connect with app users. They built custom features and a push notification system using Crisp's plugin tools. Automation and AI features enabled Emma to offer 24/7 customer support. Crisp helped Emma deliver a better, more personal customer experience.

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Imobzi - Financial Services - Small

São Paulo, Brazil

Crisp helped Imobzi centralize all customer support requests across channels like WhatsApp, Instagram, email, and Messenger. The platform unified their... support system, making it easier for teams to manage high volumes of inquiries. Automations and ready-made responses saved time and let agents focus on complex issues. Integrations with social media and a single dashboard improved response speed and consistency. Imobzi now delivers faster, more organized customer service in the financial services sector.

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Emma - Financial Services - Small

London, UK

Emma used Crisp to centralize all customer support requests in one inbox. The team integrated Crisp's mobile chat SDK to... connect with app users and gather feedback. Crisp enabled Emma to automate support with AI, providing 24/7 assistance. The platform's customization and plugin system let Emma build features like push notifications. Emma found Crisp's multichannel support and automation powerful for improving customer experience.

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Code Trading - Financial Services - Small

Crisp helps Code Trading manage over 2,500 customer conversations each month. The platform connects deeply with their backend, letting agents... access contextual data fast. Code Trading uses Crisp for email marketing, customer education, and support. Their chatbot automates 10% of all conversations, handling repetitive questions. Crisp supports every stage of the customer journey, from pre-sales to after-sales service.

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Emma - Financial Services - Small

London, UK

Emma used Crisp to improve mobile support and unify all customer queries in one inbox. They embedded the Crisp chat... SDK to engage mobile users and gather valuable feedback. Crisp's automation and AI features let Emma offer 24/7 customer support. The team built custom features like a push notification system using Crisp's flexible platform. Emma found Crisp's multi-channel support and automation essential for their growth.

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Imobzi - Financial Services - Small

Brazil

Crisp helped Imobzi unify all customer service requests into one platform. The team now manages WhatsApp, Instagram, email, and Messenger... from a single place. Automations and ready-to-use responses save time and boost efficiency. Integrations with social media make support faster and more organized. Imobzi delivers quicker, more accurate responses to financial service clients.

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Internet Case Studies and Customer Success Stories with Crisp Customer Messaging Platform

 

Spliiit - Internet - Small

France

Spliiit switched from Intercom to Crisp to improve customer support. They needed live chat software that could translate conversations in... real time. With Crisp, Spliiit now supports over 100 languages, creating a multilingual customer service. The team uses Crisp to tag conversations and send feedback to the product team. Integrating Facebook and Instagram messaging into Crisp made their workflow more productive.

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Revie - Internet - Small

Crisp ayudó a Revie, una app de Shopify enfocada en marketing de comercio electrónico, a transformar su atención al cliente. Revie centralizó todas... las consultas de soporte de WhatsApp, email y chat en una sola bandeja de entrada. El equipo de soporte ahora gestiona tickets y seguimientos de forma más eficiente. Las respuestas preescritas y automatizadas de Crisp ahorran horas diarias y mantienen informados a los clientes. La integración fue rápida y el soporte de Crisp ayudó a Revie a mejorar la satisfacción y fidelidad de sus usuarios.

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Spliiit - Internet - Small

France

Spliiit switched from Intercom to Crisp to improve customer service. Their team handles hundreds of messages daily using Crisp’s chat... widget. They use Crisp’s feedback tagging to send recurring issues to the product team. Crisp’s real-time translation lets them support customers in over 100 languages. Integrating Facebook and Instagram messaging into Crisp made their support more productive.

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Reedsy - Internet - Small

London, UK

Crisp helped Reedsy cut their average support response time from 23 to 18 minutes. The remote team uses AI-powered Magic... Replies to give fast, relevant answers. Crisp’s no-code bot builder lets Reedsy create custom message flows for users based on their actions. This boosts engagement and conversion rates. The platform’s integration with Reedsy’s backend enables seamless support and user updates. Crisp’s support team is quick and helpful, building trust for Reedsy.

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Spliiit - Internet - Small

France

Spliiit switched from Intercom to Crisp for its lightweight chat widget and unlimited plan. The customer service team handles hundreds... of messages daily using Crisp. They analyze conversations weekly to gather feedback and improve the product. Crisp enables real-time translation, supporting over 100 languages for multilingual customer service. Integration with Facebook and Instagram centralizes all messages, boosting productivity.

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Spliiit - Internet - Small

Paris, France

Spliiit switched from Intercom to Crisp for its lightweight chat widget and strong value. Their support team handles hundreds of... daily messages using Crisp. Weekly chat analysis helps them collect feedback and improve their product. Crisp's real-time translation lets Spliiit offer multilingual support in over 100 languages. Integrating Facebook and Instagram messaging into Crisp boosted team productivity and centralized communication.

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Revie - Internet - Small

Crisp helped Revie, a Shopify-focused app, unify all customer support channels into one inbox. Revie used Crisp to combine email,... WhatsApp, and in-app chat for faster response times. Automated workflows and AI-powered replies saved the team hours each day. The easy integration and responsive Crisp support team made onboarding simple. Revie now delivers organized, scalable customer service that boosts satisfaction and loyalty.

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MicroSaaS - Internet - Small

Brazil

Crisp helped MicroSaaS, led by Bruno Okamoto, bring all customer messages from Instagram, Twitter, Telegram, and WhatsApp into one platform. This made it... easier to manage support, marketing, and user engagement. By replacing three separate tools, MicroSaaS saved nearly 5,000 R$ per year. Custom triggers let Bruno send targeted messages, boosting conversions and user engagement. The knowledge base feature reduced repeated questions and improved the customer experience.

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Spliiit - Internet - Small

France

Spliiit uses Crisp to manage hundreds of customer messages daily. They analyze chat data and customer satisfaction scores to improve... their product. Crisp's multilingual chat lets Spliiit support users in over 100 languages. Integration with Facebook and Instagram centralizes all messages. Spliiit switched from Intercom to Crisp for real-time translation and workflow automation.

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Retail Case Studies and Customer Success Stories with Crisp Customer Messaging Platform

 

Decathlon - Retail - Very Large

Lille, France

Crisp helps Decathlon deliver a seamless omnichannel retail experience. Decathlon uses Crisp to give online shoppers the same personal help... they get in stores. The platform lets agents see customer history and answer questions fast. Automated workflows and AI integrations route queries and create digital gift cards. Live chat and AI tools speed up response times and boost customer satisfaction. Decathlon tracks online interactions to better understand customer needs.

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Etnia Barcelona - Retail - Medium

Barcelona, Spain

Crisp helps Etnia Barcelona support both suppliers and customers from one inbox. The team uses Crisp to give instant answers... and solve problems quickly. Live chat lets them help website visitors in real time and turn them into loyal customers. Crisp is easy to set up and the support team is always helpful. Etnia Barcelona now offers better service and faster solutions.

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Decathlon - Retail - Very Large

Lille, France

Crisp helps Decathlon deliver a seamless omnichannel retail experience. Decathlon uses Crisp to give online shoppers the same quality of... advice as in-store. The platform automates workflows with AI and API integrations, speeding up customer support. Decathlon staff can access order history and past interactions for fast, personal help. Live chat and AI-powered suggestions improve response times and boost customer satisfaction. Crisp is now key to Decathlon’s digital and in-store customer service.

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Bakerbloom - Retail - Small

Germany

Bakerbloom switched from Gmail to Crisp to manage customer messages. Crisp brings all messages from Instagram and email into one... place. This makes work easier and faster for Bakerbloom. The support team at Crisp helps quickly, often in minutes. Crisp's CRM features like tagging and ticketing help Bakerbloom organize work. New team members can start fast because all data is easy to find.

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Decathlon - Retail - Very Large

Lille, France

Crisp helps Decathlon connect online and in-store customer support. Decathlon uses Crisp to guide shoppers through complex purchases like fitness... equipment and bikes. The platform automates key tasks with AI and API integrations, such as routing requests and generating digital gift cards. Agents access customer history instantly, speeding up responses and building trust. Live chat and AI-driven suggestions make support faster than phone calls, improving customer satisfaction and engagement.

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Bakerbloom - Retail - Small

France

Crisp helped Bakerbloom move away from Gmail and manage all customer messages in one place. The platform unified communications from... Instagram and email, making workflows simpler. Bakerbloom found Crisp easy to use, even for a small team. Fast support from Crisp made setup and daily use smooth. CRM features like tagging and ticketing improved organization. New team members could quickly access past conversations and get up to speed.

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Decathlon - Retail - Very Large

Lille, France

Crisp helps Decathlon deliver a seamless omnichannel retail experience. Decathlon uses Crisp to match in-store personal service online and support... customers with complex buying decisions. The platform automates key tasks like routing customer queries and creating digital gift cards, freeing agents for high-value interactions. Crisp's live chat and AI-powered recommendations speed up response times and boost customer satisfaction. Decathlon agents access order history and past interactions for fast, tailored support.

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Hospitality Case Studies and Customer Success Stories with Crisp Customer Messaging Platform

 

B&B Hotels - Hospitality - Large

Brest, France

Crisp helped B&B Hotels automate internal support using an AI chatbot and knowledge base. The team built a real-time assistance... service for hotel managers, reducing repetitive questions. Integration with Dialogflow made the chatbot smarter over time. The internal knowledge base provided guides and instructions for daily tasks. Crisp's easy API and user-friendly design enabled quick adoption across teams. This automation saved significant time for B&B Hotels.

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B&B Hotels - Hospitality - Large

Brest, France

Crisp helped B&B Hotels automate answers to internal, repetitive questions. The team built an internal helpdesk using a chatbot and... knowledge base. This reduced the number of daily questions from hotel managers. The chatbot, powered by Dialogflow and integrated with Crisp, provides real-time assistance. The solution saves time and supports hotel staff in daily tasks. Integration with other tools was a key reason for choosing Crisp.

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B&B Hotels - Hospitality - Large

Brest, France

Crisp helped B&B Hotels automate internal support with a chatbot and knowledge base. The team built an internal helpdesk to... assist hotel managers in real time. They used Dialogflow with Crisp to create an AI chatbot that answers repetitive questions. This reduced the daily volume of manager queries. The integration made hotel staff more autonomous and saved significant time.

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B&B Hotels - Hospitality - Large

Brest, France

Crisp helped B&B Hotels automate answers to internal repetitive questions. The team built an internal helpdesk using a chatbot and... knowledge base. This solution supports hotel managers with real-time help and reduces daily questions to leaders. Integration with Dialogflow and Crisp's API made the chatbot smarter over time. The easy-to-use interface benefits every team member and saves significant time.

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B&B Hotels - Hospitality - Large

Brest, France

Crisp helped B&B Hotels automate internal customer service. The team built an internal helpdesk using a chatbot and knowledge base.... This reduced repetitive questions from hotel managers. Dialogflow integration made the chatbot smarter. The solution saves time and supports hotelkeepers in daily tasks. Crisp's easy integration and design were key factors in their choice.

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Education Case Studies and Customer Success Stories with Crisp Customer Messaging Platform

 

Lingueo - Education - Small

Paris, France

Crisp helped Lingueo improve customer relationships and daily interactions. The platform unified all customer communications in one place, making it... easy to track and respond quickly. Integrations with WhatsApp and AI suggestions enabled faster, more personalized replies. Lingueo used Crisp for over three years, finding it essential for reliable, consistent customer service. The team valued Crisp’s responsive support and the ability to manage high volumes of requests efficiently.

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Lingueo - Education - Small

Paris, France

Crisp helped Lingueo improve customer relationships and satisfaction. The team uses Crisp daily to manage all customer inquiries in one... place. AI-powered suggestions and WhatsApp integration enable fast, personalized responses. Lingueo values the reliable support and unified communication platform. Crisp is key to their customer service strategy.

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Lingueo - Education - Small

Paris, France

Crisp helped Lingueo improve customer and partner relationships. The team unified all client communications in one platform. AI and WhatsApp... integration enabled faster, more personal responses. Lingueo saw higher customer satisfaction and better organization. Crisp's support team was always available to help. The platform became a key part of Lingueo's customer engagement strategy.

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Lingueo - Education - Small

Paris, France

Lingueo used Crisp to manage all customer messages in one place. The team responded faster to customer questions and kept... every interaction organized. WhatsApp integration let customers reach out on their favorite channel and get real-time help. AI-powered suggestions made replies quicker and more personal. Lingueo saw better customer satisfaction and stronger relationships with Crisp.

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Lingueo - Education - Small

Paris, France

Crisp helped Lingueo centralize all client communications in one platform. The team uses Crisp daily to manage inquiries, respond quickly,... and keep interactions organized. WhatsApp integration lets customers connect in real time, improving satisfaction. AI-powered suggestions speed up responses and personalize support. Lingueo values Crisp’s reliable support and sees it as key to their customer engagement strategy.

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Marketing and Advertising Case Studies and Customer Success Stories with Crisp Customer Messaging Platform

 

Sprai - Marketing And Advertising - Small

Sprai uses Crisp every day to talk with website visitors in real time. The team sends newsletters and email campaigns... using Crisp's marketing tools. Mobile apps help Sprai respond to customers anytime, even when away from their computers. Crisp brings the whole team together to answer requests and support sales. Email templates and a WYSIWYG editor make campaign creation easy for the marketing team.

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Revie - Marketing And Advertising - Small

Crisp helped Revie, a Shopify app for WhatsApp marketing, transform its customer support. Revie unified email, WhatsApp, and in-app chat... into one inbox. Automated workflows and AI saved hours daily by handling routine questions. Crisp's easy integration and responsive support team made onboarding fast. Revie now delivers seamless, organized support that boosts customer satisfaction and loyalty.

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Revie - Marketing And Advertising - Small

Crisp helped Revie, a Shopify app focused on WhatsApp marketing, unify all customer support channels into one inbox. Revie used Crisp... to centralize emails, WhatsApp, and in-app chat, making support more organized. Automated workflows and AI-powered tools saved the team hours each day. Pre-written replies let Revie answer common questions fast. Crisp’s easy integration and responsive support team helped Revie deliver a smooth, reliable customer experience.

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Bakerbloom - Marketing And Advertising - Small

Bakerbloom switched from Gmail to Crisp to manage customer messages across channels. Crisp brings together messages from Instagram, email, and... more into one platform. This makes it easier for Bakerbloom to organize and respond quickly. The support team at Crisp helps Bakerbloom use the platform every day. New team members can start fast because all message history is easy to find. Bakerbloom now delivers better customer service with Crisp.

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Revie - Marketing And Advertising - Small

Crisp helped Revie, a Shopify app for eCommerce marketing and reviews, unify all customer support channels into one inbox. Revie used Crisp... to manage emails, WhatsApp, and in-app chat, making support more efficient. Automated workflows and pre-written responses saved the team hours each day. Crisp’s easy integration and responsive support team made onboarding simple. Revie now delivers faster, more organized customer service and drives higher engagement.

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Publishing Case Studies and Customer Success Stories with Crisp Customer Messaging Platform

 

Reedsy - Publishing - Small

London, UK

Crisp helped Reedsy cut their average support response time from 23 to 18 minutes. The AI-powered chatbot and no-code builder... let Reedsy personalize replies based on user actions. Support agents use Crisp to access user data instantly and track recent activity. This makes customer conversations faster and more relevant. The remote team of 50 relies on Crisp for smooth, coordinated support.

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Reedsy - Publishing - Small

London, UK

Crisp helped Reedsy cut their average support response time from 23 to 18 minutes. The team used AI-powered Magic Replies... and a no-code chatbot builder to personalize customer interactions. Crisp's platform let remote agents access user data and streamline conversations. Reedsy improved customer satisfaction and increased conversions with targeted, timely support. The support team found Crisp easy to use and valued the responsive vendor support.

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Reedsy - Publishing - Small

London, UK

Crisp helped Reedsy cut their average support response time by 5 minutes. The remote team used Crisp’s AI-powered Magic Replies... and no-code chatbot builder to deliver faster, more personalized customer support. Reedsy’s 50-person team now handles queries with tailored, real-time answers, improving customer satisfaction. Crisp’s easy-to-use platform and responsive support team gave Reedsy the confidence to manage customer needs efficiently. Integration with Reedsy’s backend lets agents act quickly and keep users updated.

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Reedsy - Publishing - Small

London, UK

Crisp helped Reedsy cut average support response time from 23 to 18 minutes. The AI-powered Magic Replies feature lets agents... answer faster and with more relevant information. Reedsy uses Crisp’s no-code chatbot builder to send custom messages based on user actions. The platform supports a remote team of 50, with 10 support agents using it daily. Crisp’s integration with Reedsy’s backend enables seamless updates and personalized support.

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Government Administration Case Studies and Customer Success Stories with Crisp Customer Messaging Platform

 

Réfugiés.info - Government Administration - Small

Paris, France

Crisp ayuda a Réfugiés. info a gestionar 70 conversaciones semanales en varios idiomas. El equipo usa canales como WhatsApp, Messenger,...SMS y web para apoyar a refugiados en Francia. Crisp permite etiquetar, priorizar y segmentar consultas según las necesidades de cada usuario. La plataforma facilita la colaboración y asignación de conversaciones entre los 10 miembros del equipo. El soporte omnicanal de Crisp asegura respuestas rápidas y orientación personalizada para quienes buscan ayuda.

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Réfugiés.info - Government Administration - Small

Paris, France

Crisp helps Réfugiés. info support refugees in France with real-time, multilingual chat. The team manages about 70 conversations weekly across...WhatsApp, Messenger, SMS, and their website. Crisp lets them tag, prioritize, and segment chats for topics like housing and jobs. The platform makes it easy to assign conversations and follow up. Crisp’s support team is responsive and understands their unique needs. This approach ensures refugees get timely, personalized help when they need it most.

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Réfugiés.info - Government Administration - Small

Paris, France

Crisp helps Réfugiés. info support refugees in France. The team of about ten people handles 70 weekly conversations in many...languages. They use Crisp to connect with users on WhatsApp, Messenger, SMS, and their website. Crisp lets them see which channel a user prefers and reply in real time. This makes support personal and fast. The team can tag, prioritize, and assign conversations to the right person. Crisp’s support team also helps Réfugiés.info get the most from the platform.

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Réfugiés.info - Government Administration - Small

France

Crisp helps Réfugiés. info support refugees in France with real-time, multilingual messaging. The team manages about 70 conversations weekly across...WhatsApp, Messenger, SMS, and their website. Crisp’s omnichannel platform lets them respond on each user’s preferred channel. Tagging and prioritization features help the team deliver focused support on topics like housing and jobs. Crisp’s responsive support team ensures the platform fits their evolving needs.

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Consumer Electronics Case Studies and Customer Success Stories with Crisp Customer Messaging Platform

 

Beem Energy - Consumer Electronics - Small

Nantes, France

Crisp helped Beem Energy connect better with website visitors. The platform enabled over 35,935 messages from 275,000 conversations. By combining... a chatbot and FAQ, Beem Energy reduced conversations by 50%. They created 250+ FAQ articles to help users install solar panels on their own. Crisp improved lead generation and customer feedback, boosting revenue and customer service speed.

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Beem Energy - Consumer Electronics - Small

Nantes, France

Crisp helped Beem Energy handle over 35,935 messages from 275,000 conversations. By combining a chatbot and FAQ, Beem Energy reduced... total conversations by 50%. The company created more than 250 FAQ articles to help users install solar panels themselves. Crisp enabled faster, higher-quality responses and improved lead generation. The knowledge base and chatbot gave customers 24/7 support and made them more independent.

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Beem Energy - Consumer Electronics - Small

Nantes, France

Crisp helped Beem Energy create a new communication channel with website visitors. The team handled over 35,935 messages from 275,000... conversations. By combining a chatbot and FAQ, they reduced total conversations by 50%. Over 250 FAQ articles now help users install solar panels themselves. Crisp made it easier for Beem Energy to get feedback and respond faster, improving lead generation and customer service.

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Insurance Case Studies and Customer Success Stories with Crisp Customer Messaging Platform

 

ACommeAssure - Insurance - Medium

Nantes, France

Crisp helped ACommeAssure handle over 608,935 messages from 29,799 conversations. The company reduced total conversations by 50% using a chatbot... and FAQ. Crisp's API integration gave agents real-time, context-based data. ACommeAssure built a knowledge base and automated simple queries. The system is reliable and approved by their security team.

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ACommeAssure - Insurance - Medium

Brest, France

Crisp helped ACommeAssure manage over 608,935 messages from 29,799 conversations. The company reduced total conversations by 50% using a chatbot... and FAQ built with Crisp. Deep integration with Crisp API lets agents access contextual data from the backend. ACommeAssure handles more than 1,000 inbound and 3,000 outbound calls daily. The team values Crisp's reliability, security, and multichannel support, including email, WhatsApp, and Messenger.

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ACommeAssure - Insurance - Medium

Brest, France

Crisp helped ACommeAssure manage over 608,935 messages from 29,799 conversations. The company reduced total conversations by 50% by combining a... chatbot and FAQ. Deep integration with Crisp API lets agents access context-specific data. ACommeAssure handles more than 1,000 incoming and 3,000 outgoing calls daily. Crisp's platform improved customer service efficiency and supported compliance needs.

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Apparel & Fashion Case Studies and Customer Success Stories with Crisp Customer Messaging Platform

 

Etnia Barcelona - Apparel & Fashion - Medium

Barcelona, Spain

Crisp helped Etnia Barcelona support both suppliers and customers from one inbox. The team used Crisp to give real-time help... to website visitors. This made it easier to solve problems fast and answer questions right away. Crisp also helped turn website visitors into regular customers. The setup was easy and the support team was quick to help. Etnia Barcelona found Crisp simple and effective for sales and customer service.

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Etnia Barcelona - Apparel & Fashion - Medium

Barcelona, Spain

Crisp helped Etnia Barcelona support both suppliers and customers from one inbox. The team used Crisp to give instant help... and solve problems as soon as they came up. Before, they used phone and email, but Crisp made it easier to talk to website visitors. The live chat tool turned some visitors into regular customers. Setup was simple and customer service was quick and helpful.

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Etnia Barcelona - Apparel & Fashion - Medium

Barcelona, Spain

Crisp helps Etnia Barcelona manage both suppliers and customers from one inbox. The team uses Crisp's chat widget to give... instant help and answers to website visitors. This real-time support turns more visitors into new customers. Crisp is easy to set up and the support team is always helpful. Etnia Barcelona values the quick solutions and improved sales conversions.

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Consumer Goods Case Studies and Customer Success Stories with Crisp Customer Messaging Platform

 

Codage Paris - Consumer Goods - Small

Paris, France

Crisp helped Codage Paris manage customer interactions across 50 countries. The platform unified all messages from email, forms, and direct... messages into one inbox. Codage used Crisp to offer personalized skincare advice in multiple languages. Integrations with Shopify and Klaviyo improved order handling and email campaigns. Crisp's support team ensured smooth global communication and high customer satisfaction. Codage now delivers expert skincare service worldwide with Crisp at the center.

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Codage - Consumer Goods - Small

Paris, France

Crisp helped Codage manage customer interactions across 50 countries. Codage used to rely on email and forms, but needed a... central platform as they grew. Crisp provided a multichannel messaging hub, supporting multilingual communication and seamless integration with Shopify and Klaviyo. This let Codage offer fast, personalized skincare advice and order support. No customer message is missed, and Codage delivers expert help worldwide.

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Codage Paris - Consumer Goods - Small

Paris, France

Codage Paris used Crisp to manage customer communication across 50 countries. They needed a single platform for personalized skincare advice... and global support. Crisp let them handle multilingual chats, integrate Shopify for order details, and connect Klaviyo for tailored email campaigns. Their team now gives expert advice and product info directly to customers. No customer request is missed, and Codage delivers a high-touch experience worldwide.

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Pharmaceuticals Case Studies and Customer Success Stories with Crisp Customer Messaging Platform

 

Prixz - Pharmaceuticals - Medium

Mexico City, Mexico

Crisp helped Prixz, Mexico's first digital pharmacy, centralize all customer communications. Prixz unified email, WhatsApp, and social media into one... inbox. Automated workflows improved response times and order tracking. Patients now get instant WhatsApp updates for their orders. Crisp's support team provided hands-on help with technical challenges. Prixz now delivers fast, personal service and has set a new standard for digital healthcare in Mexico.

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Prixz - Pharmaceuticals - Medium

Mexico City, Mexico

Crisp helped Prixz, Mexico's first digital pharmacy, centralize all customer conversations from WhatsApp, email, and social media into one platform. Prixz used Crisp... to automate workflows and send instant WhatsApp notifications for order tracking and confirmation. This improved patient trust and satisfaction by keeping them informed at every step. Crisp's responsive support team enabled Prixz to scale services and focus on accessible healthcare. The platform set a new standard for digital healthcare support in Mexico.

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Prixz - Pharmaceuticals - Medium

Mexico City, Mexico

Crisp helped Prixz, Mexico's first digital pharmacy, centralize all customer communications into one platform. Prixz unified WhatsApp, email, and social... media messages, making patient support fast and personal. Automated workflows let patients get instant order updates and confirmations. Crisp’s support team provided hands-on help with technical challenges and integrations. This improved patient trust and helped Prixz scale digital healthcare services.

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Health, Wellness and Fitness Case Studies and Customer Success Stories with Crisp Customer Messaging Platform

Prixz - Health, Wellness And Fitness - Medium

Mexico City, Mexico

Crisp helped Prixz, Mexico's first digital pharmacy, centralize all customer support channels into one platform. Prixz unified email, WhatsApp, and... social media messages, making patient communication faster and more personal. Automated workflows and instant notifications on WhatsApp improved order tracking and response times. Crisp's support team provided hands-on help with technical challenges and integrations. This led to higher patient satisfaction and set a new standard for digital healthcare in Mexico.

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Prixz - Health, Wellness And Fitness - Medium

Mexico City, Mexico

Crisp helped Prixz, Mexico's first digital pharmacy, unify all customer conversations into one platform. Prixz used Crisp to connect with... patients on WhatsApp, email, and social media. Automated workflows and APIs let Prixz send instant order updates and confirmations. Patients now get real-time support and feel more informed. Crisp's support team helped Prixz scale and deliver reliable digital healthcare.

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Non-Profit Organization Management Case Studies and Customer Success Stories with Crisp Customer Messaging Platform

 

Réfugiés.info - Non Profit Organization Management - Small

Paris, France

Crisp helps Réfugiés. info support refugees in France across WhatsApp, Messenger, SMS, and their website. The team manages about 70...multilingual conversations weekly with a small staff. Crisp shows which channel users prefer in real time, making replies fast and personal. The platform lets the team tag, prioritize, and assign conversations for targeted help, from housing to language learning. Crisp’s support team responds quickly and understands their unique needs, helping them deliver timely, empathetic assistance.

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