Real-World Case Studies and Customer Success Stories with Avaya OneCloud UCaaS

Avaya Aura unified communications platform improved communication at Technischen Universität Ilmenau. The university replaced its old phone system to boost... staff reachability and cut costs. Now, 2,400 connections across 30 buildings are managed easily. Staff get their own phones, and mobile integration helps them stay connected. The solution links with identity management and business software for clear cost tracking. Users like the simple operation and strong features.
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Avaya IP Office and SIP-Bundle helped Popakademie Baden-Württemberg switch to IP telephony fast. The academy replaced its ISDN system after... water damage and moved to SIP in 2015. Staff now use Avaya's collaboration tools for flexible work and easy call management. Carrier Services from Avaya cut admin costs and mobile call charges. The transition took just one hour and delivered stable, high-quality voice service.
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Avaya OneCloud MidMarket helped sgd, a leading German distance learning school, modernize its contact center. sgd moved its telephony and... customer service to a private cloud, improving flexibility and scalability. The solution enabled a 50% increase in agent capacity and handled a 30% spike in calls during the pandemic. IT workload dropped, and service availability rose. sgd now manages contact center staffing and call flows more efficiently, supporting digital transformation in education.
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Avaya enabled Florida State University to switch 13,750 employees to remote work in just one week. The university unified 20... branch campuses on a single communications platform. Avaya's solution integrates with Microsoft Teams and supports both softphones and on-premises phones. FSU now uses a self-service portal for voicemail and call forwarding, freeing up IT resources. The Real-Time Crime Center at FSU also benefits from Avaya's flexible communications technology.
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Avaya UCaaS and Avaya Contact Center helped Florida State University connect 13,570 employees across 20 branch campuses. FSU needed to... support remote work and unify communications for students, IT, and health services. Avaya enabled a fast switch to remote working in just one week. The solution simplified FSU’s complex IT environment and integrated with Microsoft Teams. FSU now supports hybrid work and a Real Time Crime Center with Avaya’s flexible platform.
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Avaya Cloud Office helped Nicholls State University move to cloud communications during the COVID-19 pandemic and Hurricane Ida. The university quickly... set up the system in just 15 minutes, serving 6,500 students and staff. Avaya Cloud Office enabled remote work, improved productivity, and saved about $60,000 each year. The solution also brought NG911 compliance and supported green initiatives by removing old servers.
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Avaya Cloud Office helped Nicholls State University stay connected during the COVID-19 pandemic and Hurricane Ida. The university moved from... a legacy system to the cloud, enabling remote work for the first time. Setup took just 15 minutes for staff, even those less tech savvy. The switch saved the university about $60,000 each year. Faculty and staff now collaborate easily and keep communications professional.
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Avaya helped Albuquerque Public Schools improve safety and customer experience across 143 schools and 70,000 students. The district used 911inform... to meet RAY BAUM’s Act, giving first responders precise location data for emergencies. Avaya ACES Services customized the contact center, making it easier for parents to reach the right staff. APS can now scale operations and add new digital channels. The district gets faster emergency response and better service for families and staff.
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Avaya Experience Platform and 911inform helped Albuquerque Public Schools improve safety and customer experience. The district needed to comply with... RAY BAUM’s Act and handle more calls during busy times. Avaya’s cloud-based solutions let them pinpoint emergency callers and manage calls from anywhere. The new system made it easier to scale up agents and reduced hold times. Parents noticed faster service and better support.
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Avaya Aura helped Klinikverbund Buchholz/Winsen modernize its communications. The hospital group replaced old systems with a georedundant, SIP-based unified communications... platform. This improved availability, security, and staff flexibility. Automated call flows reduced manual work. The Avaya Workplace Client enabled home office and new work models. Patient entertainment options also improved. Over 1,800 employees and 110,000 patients benefit each year.
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Avaya Spaces and Scopia helped St. Josefs-Hospital Wiesbaden connect three hospitals and many care providers. The hospital used video conferencing... to save time and improve teamwork. Doctors now share patient data and images in real time. The solution made phone systems central, simplified admin, and boosted reliability. Avaya Spaces let them add 42 clinics and more partners fast, helping patient care in daily work and emergencies.
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Avaya Experience Portal helped Johns Hopkins Healthcare System (JHHS) improve patient experience. JHHS needed to handle over 11,000 calls on... busy days and give patient representatives real-time information. Avaya integrated its contact center with EPIC EMR, automating patient identification and validation. This led to a 70% match rate for incoming calls and better communication between service reps and practices. Patient satisfaction is now tracked and used for improvements.
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Avaya Aura unified communications helped Krankenhäuser Buchholz/Winsen modernize their hospital communications. The hospitals replaced outdated systems with geo-redundant, SIP-based Avaya... UCaaS, ensuring high availability and operational reliability. Automated call flows reduced staff workload, while Avaya Workplace Client enabled flexible work and home office models. The MACS alarm server improved emergency response. Over 1,800 employees and 110,000 patients benefit from better collaboration and digital services.
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Avaya Aura Subscription and Avaya Spaces helped Ammerland-Klinik GmbH modernize its communications. The hospital replaced its analog phone system with... a digital platform for voice, video, and data. Staff now handle about 15,000 calls daily using IP-DECT phones. Automated alarms and intelligent call routing improved efficiency and safety. The solution supports flexible work models and better collaboration across departments and partners.
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Avaya Aura unified communications platform helped Krankenhäuser Buchholz/Winsen gGmbH modernize their hospital communications. The hospitals faced high costs, staff shortages,... and outdated IT. Avaya delivered a geo-redundant, SIP-based solution for high availability and operational reliability. The new system improved collaboration, enabled flexible work, and increased employee satisfaction. The hospitals now attract more patients with a better service environment.
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Avaya Experience Portal and CRM Connector helped Johns Hopkins Health System handle over 11,000 daily calls. Integration with EPIC EMR... automated patient identification, improving operational efficiency. Patient satisfaction is now tracked and used for improvements. Communication between patient service reps and practices is more efficient. Identification and validation match rate reached 70% for all incoming calls.
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Avaya Aura unified communications platform helped Klinikverbund Buchholz/Winsen modernize its hospital communications. The hospitals replaced outdated systems with a geo-redundant,... SIP-based solution for high availability and operational reliability. Automated call flows reduced switchboard staff workload. The new system increased flexibility, improved collaboration, and enhanced patient and employee satisfaction. Avaya's support ensured compliance with IT security requirements.
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Avaya OneCloud Subscription helped Advanced Call Center Technologies (ACT) handle a surge from 2,000 to 40,000 calls per day during COVID-19. ACT unified communications... and collaboration with Avaya Spaces, saving up to $1 million annually on workstream collaboration tools. The platform enabled remote work for 94% of staff, simplified user management, and improved onboarding and training. ACT now manages 2.8 million minutes monthly and supports 11,000 employees across 17 contact centers.
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Avaya Cloud Contact Center helped DATAMARK scale services up and down fast. DATAMARK needed a flexible, secure cloud solution for... agile customer experience. Avaya delivered a CCaaS platform with strong analytics and easy migration. DATAMARK gained more flexibility and innovation for its contact center operations. The partnership improved service quality for DATAMARK and its partners.
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Avaya helped Konecta boost platform availability from 99. 5% to 99.97% across 26 countries. Konecta integrated private cloud, on-premises, and...public cloud solutions to support automation and advanced customer interaction. Clients now use 10% to 20% non-voice channels like IVR, RPA, and chatbots. The flexible Avaya platform enabled AI innovation and improved uptime. Konecta delivers better customer and employee experiences while driving business growth.
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Avaya helped Standard Focus cut call handling time by 50%. The company now has less than 1% call abandon-rate. Avaya's... AI and cloud features give real-time insights from chat, email, voice, and social. Standard Focus made over 250 automation changes to improve customer journeys. Efficiency improved by 50% through cost reduction. Attribute-based routing and blended bots speed up problem resolution.
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Avaya helps Teleperformance deliver reliable, scalable contact center solutions across 100 countries. Teleperformance uses Avaya’s flexible platform for omnichannel service,... custom integrations, and detailed reporting. The partnership enables rapid growth and supports unique client needs in the BPO industry. AI-powered virtual agents from Avaya and Google Cloud improve automation and customer service. Teleperformance credits Avaya for supporting its global expansion and innovation.
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Avaya contact center solutions helped Transcom centralize 10,000 contact center seats across 40+ locations. The company solved fragmented infrastructure and... outdated systems by moving to a centralized, scalable model. This reduced operational costs and enabled rapid innovation, including omnichannel support with chat, email, and WebRTC. Transcom now onboards new locations faster and delivers better customer experiences with intelligent routing and automation.
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Avaya's AI, automation, and cloud solutions helped Atento boost customer delight scores by 22%. Atento improved EBITDA by 5% and... cut attrition rates by 25%. AI-driven automation led to a 65% increase in conversion rates and a 60% call deflection in self-service. The company reduced average call handling times by 20% and after-call work by 65%. Avaya enabled Atento to standardize processes, optimize resources, and deliver better customer experiences across 17 countries.
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Avaya helped C3i Solutions, a global BPO, consolidate six contact center solutions into one. The new Avaya platform supports over... 35 million omnichannel interactions yearly for 150 clients. C3i Solutions gained flexibility, faster agent training, and reduced IT demands. Innovations like Mobile IVR, co-browsing, and chat bots improved client engagement. The company now meets strict compliance needs and scales easily across 10 global sites.
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Avaya Aura® helped Energiedienst Holding AG switch from ISDN to Voice over IP, cutting costs and boosting flexibility. The company now... manages all telecom infrastructure centrally, reducing complexity and improving reliability. SIP-Trunking and redundant connections ensure high availability for call centers and business operations. Avaya's unified communications tools enable video, voice, and collaboration across all sites. The solution supports rapid scaling and strong security for the energy provider's needs.
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Avaya voice and digital channels helped Edenor transform its call center into an omnichannel contact center. Edenor now manages 5.5... million calls, 200,000 social media messages, and 80,000 emails each year. Avaya's solution improved call segmentation and reduced average handle time. Self-managed services increased by 19 percent. Edenor serves over 3 million customers and 9 million people in Buenos Aires.
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Avaya Aura and Avaya Experience Portal helped GELSENWASSER AG move its communications to a private cloud. The company unified 35... branches and over 80 affiliates, improving reliability and fault reporting. Intelligent speech recognition now handles up to 10,000 calls daily without human help. Employees benefit from hybrid work and automated standard tasks. The new system ensures critical infrastructure stays connected and responsive.
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Avaya helped Superior Propane cut average handle time by 30 seconds per call. The Avaya solution enabled 150 more customer... inquiries daily and supported a permanent hybrid work model. Superior Propane used custom IVR integration, proactive outreach, and real-time reporting to boost efficiency. Flexible subscriptions let them scale during peak seasons. Avaya's analytics and integrations improved customer satisfaction and agent productivity.
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Avaya helped Superior Propane modernize its contact center with cloud and AI solutions. The company faced challenges with slow on-premises... systems, unused licenses, and lack of data insights. Avaya delivered a flexible platform, real-time reporting, and custom IVR integration. Superior Propane reduced average handle time by 30 seconds per call and can now handle 150 more customer inquiries daily. The solution supports a permanent hybrid work model and allows flexible user subscriptions during peak seasons.
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Avaya Aura in PodFX helped GELSENWASSER AG move its communication systems to a private cloud. The company needed to centralize... its network and improve fault reporting. Avaya delivered a redundant, scalable platform with intelligent speech recognition and integrated control center. Employees now benefit from hybrid work and better work-life balance. The solution handles 10,000 calls per day without human intervention and ensures high reliability for critical infrastructure.
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Avaya Infinity Platform helped Edenor transform its call center into an omnichannel contact center. Edenor now manages 5.5 million calls,... 200,000 social media messages, and 80,000 emails each year. The solution improved call segmentation and reduced average handle time. Self-managed services increased by 19 percent. Customer satisfaction reached 82 percent. Avaya unified voice and digital channels for a better customer experience.
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Avaya Infinity Platform helped Aflac improve customer and employee experiences. Aflac wanted to reduce stress for customers and staff, make... processes easier, and support employees with better tools. They set up a team for first-time cancer claims, focused on customer ease, and used new technology like call journey automation and AI agent assist. In two years, Aflac saw an 11-point rise in Customer Ease and a 15% drop in average handling time. Agent specialist tenure grew by 10 points. Customer satisfaction and loyalty increased.
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Avaya helped Aflac boost customer ease by 11 percentage points and cut handling time by 15%. Aflac used Avaya technology... to improve both customer and employee experiences. They set up a special team for cancer claims and focused on empathy. Agent tenure rose by 10 percentage points. Customer satisfaction and loyalty increased, driving business growth.
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Avaya Infinity Platform helped アフラック (Aflac) improve customer and employee experience. The company wanted to reduce stress for customers and... staff, make insurance processes easier, and support employees with better tools. They set up a special team for cancer claims, shifted metrics to focus on customer ease, and used new technology like AI agent assist. In two years, customer ease scores rose 11%, average handling time dropped 15%, and agent tenure scores increased 10%. Customer satisfaction and loyalty also improved.
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Aflac used Avaya solutions to improve customer and agent experiences in the insurance sector. The company wanted to reduce stress... for clients and agents, simplify processes, and boost satisfaction. Aflac set up specialized teams, focused on customer simplicity, and adopted new technologies like Avaya AI Agent Assist. As a result, Aflac saw an 11-point increase in customer peace of mind, a 15% reduction in average handling time, and a 10-point rise in agent tenure. Customer satisfaction and loyalty also improved.
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Aflac used Avaya solutions to improve customer and employee experience. The company wanted to reduce stress for customers and staff,... make processes easier, and boost employee engagement. Aflac set up a special team for cancer claims, focused on customer-friendly metrics, and used new technologies like automation and AI. In two years, customer satisfaction rose by 11 points and processing time dropped by 15%. Employee retention for specialized agents increased by 10 points, leading to better service and more loyal customers.
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Aflac used Avaya solutions to improve customer and employee experiences in the insurance sector. The company focused on empathy and... innovation to reduce stress for clients and staff. Aflac created specialized teams, shifted to customer-focused metrics, and used new technologies like Avaya AI Agent Assist. Results included an 11-point increase in customer ease-of-use, a 15% reduction in handling time, and a 10-point rise in agent retention. Customer satisfaction and loyalty also improved.
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Aflac used Avaya solutions to improve customer and employee experience in the insurance sector. The company wanted to reduce stress... for clients and staff, simplify processes, and provide better service. Aflac formed specialized teams, changed performance metrics, and adopted new technology like AI-powered call routing. As a result, Aflac saw an 11-point increase in customer service ease, a 15% reduction in average handling time, and a 10-point rise in employee retention. Customer satisfaction and loyalty also improved.
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Avaya Unified Communications helps Give Kids The World Village improve reliability and reduce costs by moving from analog to SIP lines. The non-profit needed... better 911 features for compliance and safety. Avaya's solution supports emergency communications and enables future cloud and AI upgrades. The Village now delivers seamless guest experiences for critically ill children and their families. The system ensures high call quality and uptime, even during weather events.
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Avaya Cloud Office helped YMCA Victoria centralise communication for 5,000 staff and volunteers. The move unified disparate systems across 150+... sites, reducing operational silos and administrative work. Staff can now work from anywhere, ensuring uninterrupted community services during disruptions like lockdowns. Productivity increased, operational costs dropped, and access to youth, fitness, and health programs improved. Single sign on and multi-device support made staff more responsive and efficient.
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Avaya Cloud Office helped VdK Baden-Württemberg keep phone consultations running during the pandemic. The UCaaS solution enabled remote work for... 200 employees across 35 offices. Staff could use the cloud app from home, improving work-life balance. The organization now has a strong base for future digital collaboration. Data privacy is ensured with hosting in German data centers. No long training was needed for staff to start using the new system.
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Avaya Cloud Office helped YMCA Victoria centralize communication for 5,000 staff and volunteers. The not-for-profit faced challenges with multiple inherited... systems after expanding to over 150 sites. The new cloud platform unified collaboration, reduced administrative work, and improved staff responsiveness with features like single sign on. Staff can now work from anywhere, ensuring uninterrupted community services even during lockdowns. The solution also lowered operational costs and boosted productivity.
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Avaya Infinity Platform helped Give Kids The World Village improve reliability and reduce costs by moving from analog to SIP. The non-profit needed... better 911 features for compliance and safety. Upgrading their communications system opened the door to future cloud and AI capabilities. The solution supports their mission to provide magical, cost-free vacations to critically ill children and their families.
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Avaya Aura VE helped Volksbank Tettnang move all communications to a private inhouse cloud. The bank needed more flexibility and... lower risk as digital demands grew. Avaya's virtualized solution cut admin work, improved reliability, and made it easy to add new locations. The switch took just 15 minutes and users saw no disruption. The bank now has a future-ready, scalable unified communications system.
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Avaya Enterprise Cloud helped Standard Chartered centralize 10,000 contact center seats across 40+ locations. The bank needed to unify communication... channels and lower costs while keeping a personal touch in digital banking. Avaya's managed private cloud enabled secure, omnichannel service and flexible, consumption-based pricing. Employees now use a single agent desktop, improving client connections and service consistency. The solution supports rapid scaling and future digital channel integration.
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Avaya solutions helped Standard Chartered centralize 10,000 contact center seats across more than 40 locations. The bank needed to secure... and automate communication channels for a global customer base while reducing costs. Avaya enabled omnichannel customer experience, supporting voice, text, and self-service. The new platform delivers personalized service and uses a consumption-based model to lower costs. Standard Chartered now offers consistent, secure digital banking with a human touch.
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Avaya helped Access Bank cut voice response time from 2:25 minutes to 30 seconds and email response time from 144 hours to under 7 hours. First call resolution... rose from 70% to 74%. The bank used Avaya's hybrid cloud, voice biometrics, conversational AI, and video banking to improve customer and employee experience. Customer satisfaction scores increased from 54% to 64%, and Net Promoter Score went from negative to 23. Access Bank aims to double its customer base to 125 million by 2027 using these innovations.
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Avaya Experience Platform helped Access Bank modernize customer experience and employee engagement. The bank needed to scale for 125 million... customers by 2027 and process 13 million daily transactions. Avaya's hybrid cloud and on-premises solution unified voice, video, and digital channels. Access Bank improved customer satisfaction, reduced response times, and enhanced security with voice biometrics and conversational AI. Video banking and real-time translation made services more inclusive and efficient.
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Avaya Aura and Customer Interaction Express help Transgourmet handle 3,000 calls daily. The solution unifies 5,000 extensions and supports 35,000... customers. Teams work better together and process orders faster. Quality monitoring speeds up planning and improves service. Centralized phone management saves time and money.
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Avaya Oceana helped walter services GmbH deliver stable, omnichannel customer service for over 25 years. The company uses Avaya's contact... center solutions for efficient routing, workforce optimization, and compliance. walter services handles over 24 million customer contacts yearly with 2,500 agents. They report zero unplanned outages since 1995. Avaya enables personalized, high-availability service and easy administration.
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Avaya Experience Platform helped Standard Focus cut call handling time by 50%. The company also saw a 50% boost in... efficiency and reduced call abandon rates to under 1%. Standard Focus used AI and automation to gain real-time insights from chat, email, voice, and social channels. This let them fix customer journey issues fast and reduce the need for contact center calls. Over 250 automation changes improved the customer experience and proactive problem resolution.
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Avaya contact center solutions helped Transcom centralize 10,000 contact center seats across more than 40 locations. Transcom faced fragmented infrastructure... and outdated systems. Centralizing with Avaya improved flexibility, reduced operational costs, and enabled rapid innovation. The new system supports all European languages and ensures high reliability for global customer engagement. Transcom now delivers better customer experience and scales easily across 20 countries.
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C3i Solutions used Avaya's contact center platform to replace six separate systems with one global solution. The company supports over... 35 million omnichannel interactions each year for 150+ clients in 175 countries. Avaya enabled C3i Solutions to offer flexible, integrated services like Mobile IVR and co-browsing. The new platform reduced IT complexity, saved power, and improved agent training. C3i Solutions gained a competitive edge and faster deployment for its business process outsourcing clients.
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Avaya IX Contact Center helped Damart cut call times by 30 seconds using card number tokenization. Damart handles 3.3 million... calls per year, with over half involving credit cards. The new omnichannel solution improved customer experience, agent efficiency, and PCI DSS compliance. Damart now processes both phone and mail orders faster, with secure payment and better analytics. The platform supports future digital growth for Damart's evolving customer base.
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Avaya Cloud Office helped G-Star RAW replace old phone systems with a cloud-based communications platform. The company unified calls, messaging,... and meetings across global locations. IT teams saved time and reduced costs with a flexible monthly subscription. Employees now work from any device, improving productivity and customer support. G-Star RAW saw better system performance and lower total cost of ownership.
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Avaya's AXP platform helped Grupo Roelsa boost operational efficiency and customer service quality by 95%. The company unified all customer... service channels on a single, 100% cloud-based solution. Grupo Roelsa improved agent effectiveness and customer satisfaction by 99%. The platform enabled seamless integration across Panama, Mexico, Puerto Rico, and Costa Rica. Avaya's solution supported real-time access to customer information for agents.
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Avaya Cloud Office helped G-Star RAW move from old phone systems to a cloud-based UCaaS platform. The company unified communications... for employees and customers, improving productivity and user satisfaction. G-Star RAW reduced IT workload and saved costs with a flexible monthly subscription. The switch caused almost no business disruption. The IT team now spends less time on hardware and maintenance.
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Avaya Experience Platform helped Grupo Roelsa connect operations in Panama, Mexico, Puerto Rico, and Costa Rica. The company saw a... 95% improvement in operational efficiency and customer service quality. Agent effectiveness and customer satisfaction improved by 99%. The 100% cloud-based solution unified all customer service channels. Grupo Roelsa kept most of its infrastructure while improving service and stability.
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Avaya IP Office helped Spreewald Therme GmbH improve phone service quality to 95%. Average caller wait time dropped to 7.2... seconds. The solution increased voucher sales by about 20%. Staff use real-time reporting to manage call volume and reduce lost calls. Integration with hotel software sped up room availability and improved guest satisfaction.
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Avaya IP Office Server Edition replaced Rhön Park Hotel's old phone system. The hotel needed reliable internet and phone service... for bookings, payments, and guest satisfaction. Avaya delivered a unified communications platform with 50 SIP trunks and a 300 Mbit/s fiber line. The solution improved uptime, added security features, and cut response times for outages. The hotel now offers free, fast internet and seamless communication for guests and staff.
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Avaya Call Center Elite helped Norwegian Cruise Line move 1,300 agents to a geo-redundant contact center in just six weeks. The new system... handles about 4.8 million calls yearly and keeps service running during hurricanes. Avaya's platform lets NCL re-route calls automatically and manage all locations from one place. The IT team saves time with global changes and gains peace of mind with disaster recovery. NCL now delivers better customer service and supports a 'follow-the-sun' engagement model.
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Avaya Call Center Elite helped Norwegian Cruise Line protect its contact center from weather disruptions. NCL moved 1,300 agents to... Avaya overnight and finished the new geo-redundant setup in six weeks. The solution lets calls reroute automatically and saves IT time with centralized configuration. NCL now handles 4.8 million calls a year with more reliability. Avaya's platform gives NCL analytics and SIP trunking for better service and cost control.
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Avaya Cloud Office helped InnerVision Engineering cut hardware costs by up to 70%. The company needed a secure, cloud-based contact... center for its Beyond Park app. Avaya Cloud Office replaced analog systems and enabled instant helpdesk support for drivers. Employees gained tools for hybrid work, boosting team productivity during lockdowns. The solution supports growth and new digital channels like in-app chat and video.
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Avaya delivered a turnkey contact center solution for Dubai Roads and Transport Authority. RTA needed to handle a growing volume... of public transport inquiries and improve customer satisfaction. Avaya implemented a modern, in-house contact center with advanced call routing, self-service, and integration. The project was completed on schedule, with the first call received in just 16 weeks. Customer satisfaction improved by 50 percent, rising from 60% to over 90%.
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Avaya IP Office unified communications for MAN Truck & Bus Iberia. The company upgraded 15 offices in Spain and Portugal,... replacing an obsolete system. The new solution handles over 15,000 calls monthly and integrates landline, DECT, and network electronics. MAN Truck & Bus Iberia gained better call information, improved system quality, and faster incident resolution. The centralized platform ensures robust, reliable telephony for all locations.
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Avaya Infinity Platform helped Dubai Roads and Transport Authority build a modern contact center. The new solution improved customer satisfaction... by 50%. The contact center now handles over 20,000 calls per week. Avaya delivered a turnkey solution, including consultancy, deployment, and agent training. The project reduced risk of downtime and improved public service for Dubai's fast-growing population.
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Avaya IP Office helped Landkreis Vechta modernize its communications. The county connected 650 employees across all offices with a unified... phone system. Citizens now reach any department with one number, improving service and satisfaction. Automated announcements and mobile integration make staff more reachable. The solution reduced costs, improved internal communication, and made administration easier.
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Avaya IP Office helped Stadt Görlitz quickly replace their old phone system after a contract ended. The city set up... the new virtualized communication platform in just two weeks for 850 employees. The solution improved staff reachability, enabled flexible collaboration, and made administration easier. Features like digital fax, phone routing, and integration with Outlook boosted efficiency. The city now has a future-ready, scalable platform for digital government services.
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Avaya helped Leon County Government modernize communications across departments. The county replaced outdated, inflexible systems with Avaya's centralized platform, improving... agility and workforce optimization. During emergencies, the county quickly set up new services and maintained availability, even transferring critical operations in under an hour during a power outage. Mobility features increased productivity and responsiveness. The solution reduced IT workload, saved costs, and enabled seamless collaboration for 800 employees serving 275,000 citizens.
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Avaya Experience Platform helped Leon County Government centralize and modernize communications. The county faced outdated systems and needed better availability... and workforce optimization. Avaya delivered a secure, open platform that improved productivity and reduced IT workload. The solution enabled fast response to emergencies and greater agility for 800 employees serving 275,000 citizens. Leon County now adapts quickly to changing needs and saves costs with enhanced technology.
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Avaya Private Cloud helped Swegon Germany GmbH unify its IT and communications. The company now manages 200 workstations and nationwide... IT with just two staff, thanks to managed services. Avaya's solution improved collaboration, reduced travel costs, and enabled flexible, remote work. Swegon also benefits from better knowledge transfer and lower administration effort. The infrastructure is reliable and supports future growth.
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Avaya Cloud Office helped MEVACO GmbH move from analog to cloud-based communications. The company integrated its sales processes with Salesforce... CRM, improving response times and centralizing telephony for 10 locations. Avaya's RingCentral integration enabled seamless order handling and customer data access. MEVACO reduced support and maintenance response times and simplified administration. Over 150 employees now use Avaya Cloud Office for reliable, efficient communications.
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Avaya Cloud Office helped MEVACO GmbH move from analog to cloud-based communications. The company integrated its sales processes with Salesforce... CRM and centralized its phone system. This change made administration easier and improved reliability. Sales staff now respond to customers faster, and support and maintenance times dropped. The RingCentral integration lets staff access customer data instantly, boosting sales productivity.
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Avaya Cloud Office helped MEVACO GmbH boost sales productivity by moving phone processes to the cloud. The company integrated cloud... telephony with Salesforce CRM, centralizing calls for all locations. This made sales and support faster and easier. MEVACO reduced support and maintenance times. Staff can now work flexibly across sites, and all external calls run smoothly through Avaya Cloud Office.
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Avaya OneCloud helped Engagent Health boost its conversion rate by 60% and insurance enrollment by 80%. The company unified its... contact centers on a single cloud platform, improving reporting and analytics. Avaya OneCloud CCaaS and UCaaS enabled better communication and collaboration for distributed teams. Engagent Health now supports rapid growth and delivers seamless customer experiences. The solution also offers automation, self-service, and proactive outreach features.
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Avaya's contact center solutions helped GDIT manage 40,000 Medicare calls daily with 200 agents. GDIT cut CSR interventions by 30%... and doubled IVR handle rates from 43% to 87%. The Avaya Aura, Call Center Elite, and Experience Portal improved efficiency and reduced agent burnout. GDIT achieved major cost savings and better patient experiences using advanced analytics and AI-powered features.
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Avaya's advanced contact center solutions helped GDIT transform its Medicare call center. GDIT reduced calls needing customer service rep help... from 10,000 to 6,000-7,000 daily. IVR handle rates jumped from 43% to 87%. The platform improved call management, data analytics, and cost efficiency. GDIT now delivers better service for Medicare patients and reduces agent burnout.
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Avaya Cloud Office helped InspereX cut communications costs and boost flexibility. The company replaced a restrictive on-premises phone system with... a cloud UCaaS solution. Employees now make and receive calls anywhere, on any device, improving productivity. InspereX reduced IT burden and hardware risks, and gained predictable costs. The solution enabled easy scaling and better admin visibility across three U.S. locations.
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Avaya Cloud Office helped InspereX cut communications costs and reduce IT workload. The company replaced a restrictive on-premises phone system... with a flexible cloud solution. Employees now make and receive calls anywhere, using any device. InspereX lowered risk of hardware failure and improved business continuity. The new system increased productivity and user satisfaction across three U.S. locations.
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Avaya Experience Platform helped DIRECTV transform its customer experience. DIRECTV needed to improve customer care, ensure 99.95% availability, and support... digital transformation. Avaya provided omnichannel capabilities, advanced analytics, and high reliability. The solution managed 6 million monthly calls, 1,300 self-service channels, and 2,500 remote agents. DIRECTV saw better service quality, more efficient issue resolution, and higher customer satisfaction.
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Avaya helped DIRECTV manage 6 million monthly calls and 1,300 self-service channels. The Avaya solution enabled 2,500 agents to work... from home with 99.95% system availability. DIRECTV improved customer experience and service quality through digital transformation. The project finished with no business interruptions and allowed flexible scaling during high-demand events. DIRECTV now delivers better customer care and supports seamless remote work.
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Avaya Cloud Office helped G-Star RAW replace old phone systems with a cloud-based communications platform. The company unified calls, messaging,... and meetings across global locations. G-Star RAW reduced IT costs and made support more reliable. The IT team now spends less time on maintenance and more on key projects. Employees can work flexibly from any device, improving productivity and customer service.
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G-Star RAW used Avaya Cloud Office to replace old phone systems. The company unified employee and customer communications across global... locations. The new cloud-based platform cut IT costs and reduced the need for hardware. G-Star's IT team now spends less time on support. The solution improved brand reputation with reliable customer support. Employees switched easily to softphones, boosting productivity and satisfaction.
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Avaya Spaces helped GOLDSTEIG Käsereien Bayerwald connect 770 employees and external partners in virtual meetings. The company used Avaya's team... and collaboration solution to cut travel costs and save time. Employees joined video conferences from any device, improving flexibility and reducing environmental impact. The rollout took just one week and saw high user acceptance. Avaya Spaces made teamwork faster and easier across locations and departments.
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Avaya Cloud Office helped Stemmer Distribution Group cut its annual telecom budget by 50%. The company needed a modern, flexible... communication solution for 250 employees across six business units. Avaya Cloud Office replaced an old, costly system with a cloud-based platform. Employees quickly adopted the new system, improving mobility and user experience. The IT team now spends less time on daily management and more on strategic projects.
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Avaya Aura helped the New York Mets boost their guest experience at Citi Field. The Mets saw a 400% increase... in conference call capacity and a 66% reduction in relocation time. Their contact center now handles 25,000 calls per week with advanced analytics and reporting. Staff can collaborate anywhere using mobility features and instant messaging. Avaya's unified communications improved productivity and customer satisfaction for both staff and fans.
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Avaya Aura helped the New York Mets boost their guest experience at Citi Field. The Mets saw a 400% increase... in conference call capacity and a 66% reduction in phone relocation time. Their contact center now handles 25,000 calls per week with advanced analytics for better staffing and service. Staff gained mobility features and instant messaging for better collaboration. Avaya's unified communications improved productivity and fan satisfaction.
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Avaya Aura unified communications helped Kautex Textron GmbH cut communication costs by 30%. The automotive supplier replaced its old ISDN... system with Avaya's IP-based platform. Now, 800 employees in Germany use flexible, multimodal channels like webchat, phone, and video. The solution enables easy device management, secure home office integration, and automated cost allocation. Kautex enjoys stable operations, fast rollout, and plans to expand the system across Europe.
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Avaya OneCloud Private helped MMM Multi-Media-Marketing GmbH (m3) connect four sites and enable hybrid work for over 1,000 employees. The contact center... solution improved customer experience and allowed real-time analytics and workforce engagement. m3 quickly shifted to remote work during the pandemic using Avaya's cloud platform. The scalable system supports growth and delivers ad-hoc insights for clients and staff.
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Avaya Experience Platform helped Konecta upgrade its customer experience infrastructure. Konecta needed automation, high availability, and advanced customer interaction tools... across many regions. Avaya let Konecta mix private cloud, on-premises, and public cloud for flexibility and security. Clients now use 10% to 20% non-voice channels like IVR and chatbots. System uptime improved from 99.5% to 99.97%. Konecta can now test and deliver AI innovations for its clients.
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Avaya Experience Platform helped Teleperformance support global growth in the BPO industry. Teleperformance needed high reliability, scalability, and secure omnichannel... customer service. Avaya provided flexible deployment options and custom integration, enabling Teleperformance to adapt quickly to market needs. The platform's stability and detailed reporting allowed Teleperformance to expand services and win new business. Teleperformance credits Avaya for helping them deliver top-quality customer experiences worldwide.
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Avaya Cloud Office helped Mevaco GmbH boost sales team productivity by moving their phone system to the cloud. The company needed... centralized telephony and seamless integration with Salesforce CRM. Avaya delivered a cloud-based solution that unified communications across 10 European sites. The new system simplified administration, improved reliability, and enabled virtual agent collaboration. Mevaco now handles up to 80% of customer requests online, streamlining order and support processes.
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Atento used Avaya's cloud and AI solutions to improve customer experience and efficiency. They faced challenges with scalability, standardization, and... innovation across 16 countries. Avaya provided a unified platform with AI, automation, and analytics. Atento achieved 60% call deflection in self-service and a 5% improvement in service quality. The partnership helped Atento deliver more personalized interactions and reduce costs.
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