Real-World Case Studies and Customer Success Stories with Avaya OneCloud UCaaS

Avaya Infinity Platform helped アフラック (Aflac) improve customer and employee experience. The company wanted to reduce stress for customers and staff, make insurance processes easier, and support employ...ees with better tools. They set up a special team for cancer claims, shifted metrics to focus on customer ease, and used new technology like AI agent assist. In two years, customer ease scores rose 11%, average handling time dropped 15%, and agent tenure scores increased 10%. Customer satisfaction and loyalty also improved.
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Aflac used Avaya solutions to improve customer and employee experience in the insurance sector. The company wanted to reduce stress for clients and staff, simplify processes, and provide better servi...ce. Aflac formed specialized teams, changed performance metrics, and adopted new technology like AI-powered call routing. As a result, Aflac saw an 11-point increase in customer service ease, a 15% reduction in average handling time, and a 10-point rise in employee retention. Customer satisfaction and loyalty also improved.
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Aflac used Avaya solutions to improve customer and employee experiences in the insurance sector. The company focused on empathy and innovation to reduce stress for clients and staff. Aflac created sp...ecialized teams, shifted to customer-focused metrics, and used new technologies like Avaya AI Agent Assist. Results included an 11-point increase in customer ease-of-use, a 15% reduction in handling time, and a 10-point rise in agent retention. Customer satisfaction and loyalty also improved.
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Aflac used Avaya solutions to improve customer and employee experience. The company wanted to reduce stress for customers and staff, make processes easier, and boost employee engagement. Aflac set up... a special team for cancer claims, focused on customer-friendly metrics, and used new technologies like automation and AI. In two years, customer satisfaction rose by 11 points and processing time dropped by 15%. Employee retention for specialized agents increased by 10 points, leading to better service and more loyal customers.
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Aflac used Avaya solutions to improve customer and agent experiences in the insurance sector. The company wanted to reduce stress for clients and agents, simplify processes, and boost satisfaction. A...flac set up specialized teams, focused on customer simplicity, and adopted new technologies like Avaya AI Agent Assist. As a result, Aflac saw an 11-point increase in customer peace of mind, a 15% reduction in average handling time, and a 10-point rise in agent tenure. Customer satisfaction and loyalty also improved.
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Avaya Infinity Platform helped Aflac improve customer and employee experiences. Aflac wanted to reduce stress for customers and staff, make processes easier, and support employees with better tools. ...They set up a team for first-time cancer claims, focused on customer ease, and used new technology like call journey automation and AI agent assist. In two years, Aflac saw an 11-point rise in Customer Ease and a 15% drop in average handling time. Agent specialist tenure grew by 10 points. Customer satisfaction and loyalty increased.
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Avaya Infinity Platform helped アフラック (Aflac) improve customer and employee experience. The company wanted to reduce stress for customers and staff, make insurance processes easier, and support employ...ees with better tools. They set up a special team for cancer claims, shifted metrics to focus on customer ease, and used new technology like AI agent assist. In two years, customer ease scores rose 11%, average handling time dropped 15%, and agent tenure scores increased 10%. Customer satisfaction and loyalty also improved.
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Aflac used Avaya solutions to improve customer and employee experience in the insurance sector. The company wanted to reduce stress for clients and staff, simplify processes, and provide better servi...ce. Aflac formed specialized teams, changed performance metrics, and adopted new technology like AI-powered call routing. As a result, Aflac saw an 11-point increase in customer service ease, a 15% reduction in average handling time, and a 10-point rise in employee retention. Customer satisfaction and loyalty also improved.
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Aflac used Avaya solutions to improve customer and employee experiences in the insurance sector. The company focused on empathy and innovation to reduce stress for clients and staff. Aflac created sp...ecialized teams, shifted to customer-focused metrics, and used new technologies like Avaya AI Agent Assist. Results included an 11-point increase in customer ease-of-use, a 15% reduction in handling time, and a 10-point rise in agent retention. Customer satisfaction and loyalty also improved.
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Aflac used Avaya solutions to improve customer and employee experience. The company wanted to reduce stress for customers and staff, make processes easier, and boost employee engagement. Aflac set up... a special team for cancer claims, focused on customer-friendly metrics, and used new technologies like automation and AI. In two years, customer satisfaction rose by 11 points and processing time dropped by 15%. Employee retention for specialized agents increased by 10 points, leading to better service and more loyal customers.
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Aflac used Avaya solutions to improve customer and agent experiences in the insurance sector. The company wanted to reduce stress for clients and agents, simplify processes, and boost satisfaction. A...flac set up specialized teams, focused on customer simplicity, and adopted new technologies like Avaya AI Agent Assist. As a result, Aflac saw an 11-point increase in customer peace of mind, a 15% reduction in average handling time, and a 10-point rise in agent tenure. Customer satisfaction and loyalty also improved.
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Avaya Infinity Platform helped Aflac improve customer and employee experiences. Aflac wanted to reduce stress for customers and staff, make processes easier, and support employees with better tools. ...They set up a team for first-time cancer claims, focused on customer ease, and used new technology like call journey automation and AI agent assist. In two years, Aflac saw an 11-point rise in Customer Ease and a 15% drop in average handling time. Agent specialist tenure grew by 10 points. Customer satisfaction and loyalty increased.
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Avaya Infinity Platform helped アフラック (Aflac) improve customer and employee experience. The company wanted to reduce stress for customers and staff, make insurance processes easier, and support employ...ees with better tools. They set up a special team for cancer claims, shifted metrics to focus on customer ease, and used new technology like AI agent assist. In two years, customer ease scores rose 11%, average handling time dropped 15%, and agent tenure scores increased 10%. Customer satisfaction and loyalty also improved.
Show More..

Aflac used Avaya solutions to improve customer and employee experience in the insurance sector. The company wanted to reduce stress for clients and staff, simplify processes, and provide better servi...ce. Aflac formed specialized teams, changed performance metrics, and adopted new technology like AI-powered call routing. As a result, Aflac saw an 11-point increase in customer service ease, a 15% reduction in average handling time, and a 10-point rise in employee retention. Customer satisfaction and loyalty also improved.
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Aflac used Avaya solutions to improve customer and employee experiences in the insurance sector. The company focused on empathy and innovation to reduce stress for clients and staff. Aflac created sp...ecialized teams, shifted to customer-focused metrics, and used new technologies like Avaya AI Agent Assist. Results included an 11-point increase in customer ease-of-use, a 15% reduction in handling time, and a 10-point rise in agent retention. Customer satisfaction and loyalty also improved.
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Aflac used Avaya solutions to improve customer and employee experience. The company wanted to reduce stress for customers and staff, make processes easier, and boost employee engagement. Aflac set up... a special team for cancer claims, focused on customer-friendly metrics, and used new technologies like automation and AI. In two years, customer satisfaction rose by 11 points and processing time dropped by 15%. Employee retention for specialized agents increased by 10 points, leading to better service and more loyal customers.
Show More..

Aflac used Avaya solutions to improve customer and agent experiences in the insurance sector. The company wanted to reduce stress for clients and agents, simplify processes, and boost satisfaction. A...flac set up specialized teams, focused on customer simplicity, and adopted new technologies like Avaya AI Agent Assist. As a result, Aflac saw an 11-point increase in customer peace of mind, a 15% reduction in average handling time, and a 10-point rise in agent tenure. Customer satisfaction and loyalty also improved.
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Avaya Infinity Platform helped Aflac improve customer and employee experiences. Aflac wanted to reduce stress for customers and staff, make processes easier, and support employees with better tools. ...They set up a team for first-time cancer claims, focused on customer ease, and used new technology like call journey automation and AI agent assist. In two years, Aflac saw an 11-point rise in Customer Ease and a 15% drop in average handling time. Agent specialist tenure grew by 10 points. Customer satisfaction and loyalty increased.
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C3i Solutions used Avaya's contact center platform to replace six separate systems with one global solution. The company supports over 35 million omnichannel interactions each year for 150+ clients i...n 175 countries. Avaya enabled C3i Solutions to offer flexible, integrated services like Mobile IVR and co-browsing. The new platform reduced IT complexity, saved power, and improved agent training. C3i Solutions gained a competitive edge and faster deployment for its business process outsourcing clients.
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Avaya contact center solutions helped Transcom centralize 10,000 contact center seats across more than 40 locations. Transcom faced fragmented infrastructure and outdated systems. Centralizing with A...vaya improved flexibility, reduced operational costs, and enabled rapid innovation. The new system supports all European languages and ensures high reliability for global customer engagement. Transcom now delivers better customer experience and scales easily across 20 countries.
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Avaya Experience Platform helped Standard Focus cut call handling time by 50%. The company also saw a 50% boost in efficiency and reduced call abandon rates to under 1%. Standard Focus used AI and au...tomation to gain real-time insights from chat, email, voice, and social channels. This let them fix customer journey issues fast and reduce the need for contact center calls. Over 250 automation changes improved the customer experience and proactive problem resolution.
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C3i Solutions used Avaya's contact center platform to replace six separate systems with one global solution. The company supports over 35 million omnichannel interactions each year for 150+ clients i...n 175 countries. Avaya enabled C3i Solutions to offer flexible, integrated services like Mobile IVR and co-browsing. The new platform reduced IT complexity, saved power, and improved agent training. C3i Solutions gained a competitive edge and faster deployment for its business process outsourcing clients.
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Avaya contact center solutions helped Transcom centralize 10,000 contact center seats across more than 40 locations. Transcom faced fragmented infrastructure and outdated systems. Centralizing with A...vaya improved flexibility, reduced operational costs, and enabled rapid innovation. The new system supports all European languages and ensures high reliability for global customer engagement. Transcom now delivers better customer experience and scales easily across 20 countries.
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Avaya Experience Platform helped Standard Focus cut call handling time by 50%. The company also saw a 50% boost in efficiency and reduced call abandon rates to under 1%. Standard Focus used AI and au...tomation to gain real-time insights from chat, email, voice, and social channels. This let them fix customer journey issues fast and reduce the need for contact center calls. Over 250 automation changes improved the customer experience and proactive problem resolution.
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C3i Solutions used Avaya's contact center platform to replace six separate systems with one global solution. The company supports over 35 million omnichannel interactions each year for 150+ clients i...n 175 countries. Avaya enabled C3i Solutions to offer flexible, integrated services like Mobile IVR and co-browsing. The new platform reduced IT complexity, saved power, and improved agent training. C3i Solutions gained a competitive edge and faster deployment for its business process outsourcing clients.
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Avaya contact center solutions helped Transcom centralize 10,000 contact center seats across more than 40 locations. Transcom faced fragmented infrastructure and outdated systems. Centralizing with A...vaya improved flexibility, reduced operational costs, and enabled rapid innovation. The new system supports all European languages and ensures high reliability for global customer engagement. Transcom now delivers better customer experience and scales easily across 20 countries.
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Avaya Experience Platform helped Standard Focus cut call handling time by 50%. The company also saw a 50% boost in efficiency and reduced call abandon rates to under 1%. Standard Focus used AI and au...tomation to gain real-time insights from chat, email, voice, and social channels. This let them fix customer journey issues fast and reduce the need for contact center calls. Over 250 automation changes improved the customer experience and proactive problem resolution.
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Avaya Infinity Platform helped Edenor transform its call center into an omnichannel contact center. Edenor now manages 5.5 million calls, 200,000 social media messages, and 80,000 emails each year. T...he solution improved call segmentation and reduced average handle time. Self-managed services increased by 19 percent. Customer satisfaction reached 82 percent. Avaya unified voice and digital channels for a better customer experience.
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Avaya Aura in PodFX helped GELSENWASSER AG move its communication systems to a private cloud. The company needed to centralize its network and improve fault reporting. Avaya delivered a redundant, sc...alable platform with intelligent speech recognition and integrated control center. Employees now benefit from hybrid work and better work-life balance. The solution handles 10,000 calls per day without human intervention and ensures high reliability for critical infrastructure.
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Avaya helped Superior Propane modernize its contact center with cloud and AI solutions. The company faced challenges with slow on-premises systems, unused licenses, and lack of data insights. Avaya d...elivered a flexible platform, real-time reporting, and custom IVR integration. Superior Propane reduced average handle time by 30 seconds per call and can now handle 150 more customer inquiries daily. The solution supports a permanent hybrid work model and allows flexible user subscriptions during peak seasons.
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Avaya Infinity Platform helped Edenor transform its call center into an omnichannel contact center. Edenor now manages 5.5 million calls, 200,000 social media messages, and 80,000 emails each year. T...he solution improved call segmentation and reduced average handle time. Self-managed services increased by 19 percent. Customer satisfaction reached 82 percent. Avaya unified voice and digital channels for a better customer experience.
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Avaya Aura in PodFX helped GELSENWASSER AG move its communication systems to a private cloud. The company needed to centralize its network and improve fault reporting. Avaya delivered a redundant, sc...alable platform with intelligent speech recognition and integrated control center. Employees now benefit from hybrid work and better work-life balance. The solution handles 10,000 calls per day without human intervention and ensures high reliability for critical infrastructure.
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Avaya helped Superior Propane modernize its contact center with cloud and AI solutions. The company faced challenges with slow on-premises systems, unused licenses, and lack of data insights. Avaya d...elivered a flexible platform, real-time reporting, and custom IVR integration. Superior Propane reduced average handle time by 30 seconds per call and can now handle 150 more customer inquiries daily. The solution supports a permanent hybrid work model and allows flexible user subscriptions during peak seasons.
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Avaya Infinity Platform helped Edenor transform its call center into an omnichannel contact center. Edenor now manages 5.5 million calls, 200,000 social media messages, and 80,000 emails each year. T...he solution improved call segmentation and reduced average handle time. Self-managed services increased by 19 percent. Customer satisfaction reached 82 percent. Avaya unified voice and digital channels for a better customer experience.
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Avaya Aura in PodFX helped GELSENWASSER AG move its communication systems to a private cloud. The company needed to centralize its network and improve fault reporting. Avaya delivered a redundant, sc...alable platform with intelligent speech recognition and integrated control center. Employees now benefit from hybrid work and better work-life balance. The solution handles 10,000 calls per day without human intervention and ensures high reliability for critical infrastructure.
Show More..

Avaya helped Superior Propane modernize its contact center with cloud and AI solutions. The company faced challenges with slow on-premises systems, unused licenses, and lack of data insights. Avaya d...elivered a flexible platform, real-time reporting, and custom IVR integration. Superior Propane reduced average handle time by 30 seconds per call and can now handle 150 more customer inquiries daily. The solution supports a permanent hybrid work model and allows flexible user subscriptions during peak seasons.
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Avaya Experience Platform and 911inform helped Albuquerque Public Schools improve safety and customer experience. The district needed to comply with RAY BAUM’s Act and handle more calls during busy t...imes. Avaya’s cloud-based solutions let them pinpoint emergency callers and manage calls from anywhere. The new system made it easier to scale up agents and reduced hold times. Parents noticed faster service and better support.
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Avaya UCaaS and Avaya Contact Center helped Florida State University connect 13,570 employees across 20 branch campuses. FSU needed to support remote work and unify communications for students, IT, a...nd health services. Avaya enabled a fast switch to remote working in just one week. The solution simplified FSU’s complex IT environment and integrated with Microsoft Teams. FSU now supports hybrid work and a Real Time Crime Center with Avaya’s flexible platform.
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Avaya Cloud Office helped Nicholls State University stay connected during the COVID-19 pandemic and Hurricane Ida. The university moved from a legacy system to the cloud, enabling remote work for the... first time. Setup took just 15 minutes for staff, even those less tech savvy. The switch saved the university about $60,000 each year. Faculty and staff now collaborate easily and keep communications professional.
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Avaya Experience Platform and 911inform helped Albuquerque Public Schools improve safety and customer experience. The district needed to comply with RAY BAUM’s Act and handle more calls during busy t...imes. Avaya’s cloud-based solutions let them pinpoint emergency callers and manage calls from anywhere. The new system made it easier to scale up agents and reduced hold times. Parents noticed faster service and better support.
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Avaya UCaaS and Avaya Contact Center helped Florida State University connect 13,570 employees across 20 branch campuses. FSU needed to support remote work and unify communications for students, IT, a...nd health services. Avaya enabled a fast switch to remote working in just one week. The solution simplified FSU’s complex IT environment and integrated with Microsoft Teams. FSU now supports hybrid work and a Real Time Crime Center with Avaya’s flexible platform.
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Avaya Cloud Office helped Nicholls State University stay connected during the COVID-19 pandemic and Hurricane Ida. The university moved from a legacy system to the cloud, enabling remote work for the... first time. Setup took just 15 minutes for staff, even those less tech savvy. The switch saved the university about $60,000 each year. Faculty and staff now collaborate easily and keep communications professional.
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Avaya Experience Platform and 911inform helped Albuquerque Public Schools improve safety and customer experience. The district needed to comply with RAY BAUM’s Act and handle more calls during busy t...imes. Avaya’s cloud-based solutions let them pinpoint emergency callers and manage calls from anywhere. The new system made it easier to scale up agents and reduced hold times. Parents noticed faster service and better support.
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Avaya UCaaS and Avaya Contact Center helped Florida State University connect 13,570 employees across 20 branch campuses. FSU needed to support remote work and unify communications for students, IT, a...nd health services. Avaya enabled a fast switch to remote working in just one week. The solution simplified FSU’s complex IT environment and integrated with Microsoft Teams. FSU now supports hybrid work and a Real Time Crime Center with Avaya’s flexible platform.
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Avaya Cloud Office helped Nicholls State University stay connected during the COVID-19 pandemic and Hurricane Ida. The university moved from a legacy system to the cloud, enabling remote work for the... first time. Setup took just 15 minutes for staff, even those less tech savvy. The switch saved the university about $60,000 each year. Faculty and staff now collaborate easily and keep communications professional.
Show More..

Avaya Experience Platform helped Access Bank modernize customer experience and employee engagement. The bank needed to scale for 125 million customers by 2027 and process 13 million daily transaction...s. Avaya's hybrid cloud and on-premises solution unified voice, video, and digital channels. Access Bank improved customer satisfaction, reduced response times, and enhanced security with voice biometrics and conversational AI. Video banking and real-time translation made services more inclusive and efficient.
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Avaya solutions helped Standard Chartered centralize 10,000 contact center seats across more than 40 locations. The bank needed to secure and automate communication channels for a global customer bas...e while reducing costs. Avaya enabled omnichannel customer experience, supporting voice, text, and self-service. The new platform delivers personalized service and uses a consumption-based model to lower costs. Standard Chartered now offers consistent, secure digital banking with a human touch.
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Avaya Experience Platform helped Access Bank modernize customer experience and employee engagement. The bank needed to scale for 125 million customers by 2027 and process 13 million daily transaction...s. Avaya's hybrid cloud and on-premises solution unified voice, video, and digital channels. Access Bank improved customer satisfaction, reduced response times, and enhanced security with voice biometrics and conversational AI. Video banking and real-time translation made services more inclusive and efficient.
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Avaya solutions helped Standard Chartered centralize 10,000 contact center seats across more than 40 locations. The bank needed to secure and automate communication channels for a global customer bas...e while reducing costs. Avaya enabled omnichannel customer experience, supporting voice, text, and self-service. The new platform delivers personalized service and uses a consumption-based model to lower costs. Standard Chartered now offers consistent, secure digital banking with a human touch.
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Avaya Experience Platform helped Access Bank modernize customer experience and employee engagement. The bank needed to scale for 125 million customers by 2027 and process 13 million daily transaction...s. Avaya's hybrid cloud and on-premises solution unified voice, video, and digital channels. Access Bank improved customer satisfaction, reduced response times, and enhanced security with voice biometrics and conversational AI. Video banking and real-time translation made services more inclusive and efficient.
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Avaya solutions helped Standard Chartered centralize 10,000 contact center seats across more than 40 locations. The bank needed to secure and automate communication channels for a global customer bas...e while reducing costs. Avaya enabled omnichannel customer experience, supporting voice, text, and self-service. The new platform delivers personalized service and uses a consumption-based model to lower costs. Standard Chartered now offers consistent, secure digital banking with a human touch.
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Avaya Cloud Office helped YMCA Victoria centralize communication for 5,000 staff and volunteers. The not-for-profit faced challenges with multiple inherited systems after expanding to over 150 sites.... The new cloud platform unified collaboration, reduced administrative work, and improved staff responsiveness with features like single sign on. Staff can now work from anywhere, ensuring uninterrupted community services even during lockdowns. The solution also lowered operational costs and boosted productivity.
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Avaya Infinity Platform helped Give Kids The World Village improve reliability and reduce costs by moving from analog to SIP. The non-profit needed better 911 features for compliance and safety. Upgr...ading their communications system opened the door to future cloud and AI capabilities. The solution supports their mission to provide magical, cost-free vacations to critically ill children and their families.
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Avaya Cloud Office helped YMCA Victoria centralize communication for 5,000 staff and volunteers. The not-for-profit faced challenges with multiple inherited systems after expanding to over 150 sites.... The new cloud platform unified collaboration, reduced administrative work, and improved staff responsiveness with features like single sign on. Staff can now work from anywhere, ensuring uninterrupted community services even during lockdowns. The solution also lowered operational costs and boosted productivity.
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Avaya Infinity Platform helped Give Kids The World Village improve reliability and reduce costs by moving from analog to SIP. The non-profit needed better 911 features for compliance and safety. Upgr...ading their communications system opened the door to future cloud and AI capabilities. The solution supports their mission to provide magical, cost-free vacations to critically ill children and their families.
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Avaya Cloud Office helped YMCA Victoria centralize communication for 5,000 staff and volunteers. The not-for-profit faced challenges with multiple inherited systems after expanding to over 150 sites.... The new cloud platform unified collaboration, reduced administrative work, and improved staff responsiveness with features like single sign on. Staff can now work from anywhere, ensuring uninterrupted community services even during lockdowns. The solution also lowered operational costs and boosted productivity.
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Avaya Experience Portal helped Johns Hopkins Healthcare System (JHHS) improve patient experience. JHHS needed to handle over 11,000 calls on busy days and give patient representatives real-time infor...mation. Avaya integrated its contact center with EPIC EMR, automating patient identification and validation. This led to a 70% match rate for incoming calls and better communication between service reps and practices. Patient satisfaction is now tracked and used for improvements.
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Avaya Aura unified communications platform helped Klinikverbund Buchholz/Winsen modernize its hospital communications. The hospitals replaced outdated systems with a geo-redundant, SIP-based solution... for high availability and operational reliability. Automated call flows reduced switchboard staff workload. The new system increased flexibility, improved collaboration, and enhanced patient and employee satisfaction. Avaya's support ensured compliance with IT security requirements.
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Avaya Experience Portal helped Johns Hopkins Healthcare System (JHHS) improve patient experience. JHHS needed to handle over 11,000 calls on busy days and give patient representatives real-time infor...mation. Avaya integrated its contact center with EPIC EMR, automating patient identification and validation. This led to a 70% match rate for incoming calls and better communication between service reps and practices. Patient satisfaction is now tracked and used for improvements.
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Avaya Aura unified communications platform helped Klinikverbund Buchholz/Winsen modernize its hospital communications. The hospitals replaced outdated systems with a geo-redundant, SIP-based solution... for high availability and operational reliability. Automated call flows reduced switchboard staff workload. The new system increased flexibility, improved collaboration, and enhanced patient and employee satisfaction. Avaya's support ensured compliance with IT security requirements.
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Avaya Experience Portal helped Johns Hopkins Healthcare System (JHHS) improve patient experience. JHHS needed to handle over 11,000 calls on busy days and give patient representatives real-time infor...mation. Avaya integrated its contact center with EPIC EMR, automating patient identification and validation. This led to a 70% match rate for incoming calls and better communication between service reps and practices. Patient satisfaction is now tracked and used for improvements.
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Avaya Infinity Platform helped Dubai Roads and Transport Authority build a modern contact center. The new solution improved customer satisfaction by 50%. The contact center now handles over 20,000 ca...lls per week. Avaya delivered a turnkey solution, including consultancy, deployment, and agent training. The project reduced risk of downtime and improved public service for Dubai's fast-growing population.
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Avaya IP Office unified communications for MAN Truck & Bus Iberia. The company upgraded 15 offices in Spain and Portugal, replacing an obsolete system. The new solution handles over 15,000 calls mont...hly and integrates landline, DECT, and network electronics. MAN Truck & Bus Iberia gained better call information, improved system quality, and faster incident resolution. The centralized platform ensures robust, reliable telephony for all locations.
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Avaya Infinity Platform helped Dubai Roads and Transport Authority build a modern contact center. The new solution improved customer satisfaction by 50%. The contact center now handles over 20,000 ca...lls per week. Avaya delivered a turnkey solution, including consultancy, deployment, and agent training. The project reduced risk of downtime and improved public service for Dubai's fast-growing population.
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Avaya IP Office unified communications for MAN Truck & Bus Iberia. The company upgraded 15 offices in Spain and Portugal, replacing an obsolete system. The new solution handles over 15,000 calls mont...hly and integrates landline, DECT, and network electronics. MAN Truck & Bus Iberia gained better call information, improved system quality, and faster incident resolution. The centralized platform ensures robust, reliable telephony for all locations.
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Avaya Infinity Platform helped Dubai Roads and Transport Authority build a modern contact center. The new solution improved customer satisfaction by 50%. The contact center now handles over 20,000 ca...lls per week. Avaya delivered a turnkey solution, including consultancy, deployment, and agent training. The project reduced risk of downtime and improved public service for Dubai's fast-growing population.
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Avaya Cloud Office helped G-Star RAW move from old phone systems to a cloud-based UCaaS platform. The company unified communications for employees and customers, improving productivity and user satis...faction. G-Star RAW reduced IT workload and saved costs with a flexible monthly subscription. The switch caused almost no business disruption. The IT team now spends less time on hardware and maintenance.
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Avaya Experience Platform helped Grupo Roelsa connect operations in Panama, Mexico, Puerto Rico, and Costa Rica. The company saw a 95% improvement in operational efficiency and customer service quali...ty. Agent effectiveness and customer satisfaction improved by 99%. The 100% cloud-based solution unified all customer service channels. Grupo Roelsa kept most of its infrastructure while improving service and stability.
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Avaya Cloud Office helped G-Star RAW move from old phone systems to a cloud-based UCaaS platform. The company unified communications for employees and customers, improving productivity and user satis...faction. G-Star RAW reduced IT workload and saved costs with a flexible monthly subscription. The switch caused almost no business disruption. The IT team now spends less time on hardware and maintenance.
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Avaya Experience Platform helped Grupo Roelsa connect operations in Panama, Mexico, Puerto Rico, and Costa Rica. The company saw a 95% improvement in operational efficiency and customer service quali...ty. Agent effectiveness and customer satisfaction improved by 99%. The 100% cloud-based solution unified all customer service channels. Grupo Roelsa kept most of its infrastructure while improving service and stability.
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Avaya Cloud Office helped G-Star RAW move from old phone systems to a cloud-based UCaaS platform. The company unified communications for employees and customers, improving productivity and user satis...faction. G-Star RAW reduced IT workload and saved costs with a flexible monthly subscription. The switch caused almost no business disruption. The IT team now spends less time on hardware and maintenance.
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Avaya Call Center Elite helped Norwegian Cruise Line protect its contact center from weather disruptions. NCL moved 1,300 agents to Avaya overnight and finished the new geo-redundant setup in six wee...ks. The solution lets calls reroute automatically and saves IT time with centralized configuration. NCL now handles 4.8 million calls a year with more reliability. Avaya's platform gives NCL analytics and SIP trunking for better service and cost control.
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Avaya Call Center Elite helped Norwegian Cruise Line protect its contact center from weather disruptions. NCL moved 1,300 agents to Avaya overnight and finished the new geo-redundant setup in six wee...ks. The solution lets calls reroute automatically and saves IT time with centralized configuration. NCL now handles 4.8 million calls a year with more reliability. Avaya's platform gives NCL analytics and SIP trunking for better service and cost control.
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Avaya Call Center Elite helped Norwegian Cruise Line protect its contact center from weather disruptions. NCL moved 1,300 agents to Avaya overnight and finished the new geo-redundant setup in six wee...ks. The solution lets calls reroute automatically and saves IT time with centralized configuration. NCL now handles 4.8 million calls a year with more reliability. Avaya's platform gives NCL analytics and SIP trunking for better service and cost control.
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Avaya Experience Platform helped DIRECTV transform its customer experience. DIRECTV needed to improve customer care, ensure 99.95% availability, and support digital transformation. Avaya provided omn...ichannel capabilities, advanced analytics, and high reliability. The solution managed 6 million monthly calls, 1,300 self-service channels, and 2,500 remote agents. DIRECTV saw better service quality, more efficient issue resolution, and higher customer satisfaction.
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Avaya Experience Platform helped DIRECTV transform its customer experience. DIRECTV needed to improve customer care, ensure 99.95% availability, and support digital transformation. Avaya provided omn...ichannel capabilities, advanced analytics, and high reliability. The solution managed 6 million monthly calls, 1,300 self-service channels, and 2,500 remote agents. DIRECTV saw better service quality, more efficient issue resolution, and higher customer satisfaction.
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Avaya Experience Platform helped DIRECTV transform its customer experience. DIRECTV needed to improve customer care, ensure 99.95% availability, and support digital transformation. Avaya provided omn...ichannel capabilities, advanced analytics, and high reliability. The solution managed 6 million monthly calls, 1,300 self-service channels, and 2,500 remote agents. DIRECTV saw better service quality, more efficient issue resolution, and higher customer satisfaction.
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G-Star RAW used Avaya Cloud Office to replace old phone systems. The company unified employee and customer communications across global locations. The new cloud-based platform cut IT costs and reduce...d the need for hardware. G-Star's IT team now spends less time on support. The solution improved brand reputation with reliable customer support. Employees switched easily to softphones, boosting productivity and satisfaction.
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G-Star RAW used Avaya Cloud Office to replace old phone systems. The company unified employee and customer communications across global locations. The new cloud-based platform cut IT costs and reduce...d the need for hardware. G-Star's IT team now spends less time on support. The solution improved brand reputation with reliable customer support. Employees switched easily to softphones, boosting productivity and satisfaction.
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G-Star RAW used Avaya Cloud Office to replace old phone systems. The company unified employee and customer communications across global locations. The new cloud-based platform cut IT costs and reduce...d the need for hardware. G-Star's IT team now spends less time on support. The solution improved brand reputation with reliable customer support. Employees switched easily to softphones, boosting productivity and satisfaction.
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Avaya Cloud Office helped Stemmer Distribution Group cut its annual telecom budget by 50%. The company needed a modern, flexible communication solution for 250 employees across six business units. Av...aya Cloud Office replaced an old, costly system with a cloud-based platform. Employees quickly adopted the new system, improving mobility and user experience. The IT team now spends less time on daily management and more on strategic projects.
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Avaya Cloud Office helped Stemmer Distribution Group cut its annual telecom budget by 50%. The company needed a modern, flexible communication solution for 250 employees across six business units. Av...aya Cloud Office replaced an old, costly system with a cloud-based platform. Employees quickly adopted the new system, improving mobility and user experience. The IT team now spends less time on daily management and more on strategic projects.
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Avaya Cloud Office helped Stemmer Distribution Group cut its annual telecom budget by 50%. The company needed a modern, flexible communication solution for 250 employees across six business units. Av...aya Cloud Office replaced an old, costly system with a cloud-based platform. Employees quickly adopted the new system, improving mobility and user experience. The IT team now spends less time on daily management and more on strategic projects.
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Avaya Experience Platform helped Konecta upgrade its customer experience infrastructure. Konecta needed automation, high availability, and advanced customer interaction tools across many regions. Ava...ya let Konecta mix private cloud, on-premises, and public cloud for flexibility and security. Clients now use 10% to 20% non-voice channels like IVR and chatbots. System uptime improved from 99.5% to 99.97%. Konecta can now test and deliver AI innovations for its clients.
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Avaya Experience Platform helped Konecta upgrade its customer experience infrastructure. Konecta needed automation, high availability, and advanced customer interaction tools across many regions. Ava...ya let Konecta mix private cloud, on-premises, and public cloud for flexibility and security. Clients now use 10% to 20% non-voice channels like IVR and chatbots. System uptime improved from 99.5% to 99.97%. Konecta can now test and deliver AI innovations for its clients.
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Avaya Experience Platform helped Konecta upgrade its customer experience infrastructure. Konecta needed automation, high availability, and advanced customer interaction tools across many regions. Ava...ya let Konecta mix private cloud, on-premises, and public cloud for flexibility and security. Clients now use 10% to 20% non-voice channels like IVR and chatbots. System uptime improved from 99.5% to 99.97%. Konecta can now test and deliver AI innovations for its clients.
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Avaya Aura helped the New York Mets boost their guest experience at Citi Field. The Mets saw a 400% increase in conference call capacity and a 66% reduction in phone relocation time. Their contact ce...nter now handles 25,000 calls per week with advanced analytics for better staffing and service. Staff gained mobility features and instant messaging for better collaboration. Avaya's unified communications improved productivity and fan satisfaction.
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Avaya Aura helped the New York Mets boost their guest experience at Citi Field. The Mets saw a 400% increase in conference call capacity and a 66% reduction in phone relocation time. Their contact ce...nter now handles 25,000 calls per week with advanced analytics for better staffing and service. Staff gained mobility features and instant messaging for better collaboration. Avaya's unified communications improved productivity and fan satisfaction.
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Avaya Aura helped the New York Mets boost their guest experience at Citi Field. The Mets saw a 400% increase in conference call capacity and a 66% reduction in phone relocation time. Their contact ce...nter now handles 25,000 calls per week with advanced analytics for better staffing and service. Staff gained mobility features and instant messaging for better collaboration. Avaya's unified communications improved productivity and fan satisfaction.
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Avaya Cloud Office helped InspereX cut communications costs and reduce IT workload. The company replaced a restrictive on-premises phone system with a flexible cloud solution. Employees now make and ...receive calls anywhere, using any device. InspereX lowered risk of hardware failure and improved business continuity. The new system increased productivity and user satisfaction across three U.S. locations.
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Avaya Cloud Office helped InspereX cut communications costs and reduce IT workload. The company replaced a restrictive on-premises phone system with a flexible cloud solution. Employees now make and ...receive calls anywhere, using any device. InspereX lowered risk of hardware failure and improved business continuity. The new system increased productivity and user satisfaction across three U.S. locations.
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Avaya's advanced contact center solutions helped GDIT transform its Medicare call center. GDIT reduced calls needing customer service rep help from 10,000 to 6,000-7,000 daily. IVR handle rates jumpe...d from 43% to 87%. The platform improved call management, data analytics, and cost efficiency. GDIT now delivers better service for Medicare patients and reduces agent burnout.
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Avaya's advanced contact center solutions helped GDIT transform its Medicare call center. GDIT reduced calls needing customer service rep help from 10,000 to 6,000-7,000 daily. IVR handle rates jumpe...d from 43% to 87%. The platform improved call management, data analytics, and cost efficiency. GDIT now delivers better service for Medicare patients and reduces agent burnout.
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Avaya Experience Platform helped Leon County Government centralize and modernize communications. The county faced outdated systems and needed better availability and workforce optimization. Avaya del...ivered a secure, open platform that improved productivity and reduced IT workload. The solution enabled fast response to emergencies and greater agility for 800 employees serving 275,000 citizens. Leon County now adapts quickly to changing needs and saves costs with enhanced technology.
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Avaya Experience Platform helped Leon County Government centralize and modernize communications. The county faced outdated systems and needed better availability and workforce optimization. Avaya del...ivered a secure, open platform that improved productivity and reduced IT workload. The solution enabled fast response to emergencies and greater agility for 800 employees serving 275,000 citizens. Leon County now adapts quickly to changing needs and saves costs with enhanced technology.
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Avaya Cloud Office helped MEVACO GmbH move from analog to cloud-based communications. The company integrated its sales processes with Salesforce CRM and centralized its phone system. This change made... administration easier and improved reliability. Sales staff now respond to customers faster, and support and maintenance times dropped. The RingCentral integration lets staff access customer data instantly, boosting sales productivity.
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Avaya Cloud Office helped MEVACO GmbH move from analog to cloud-based communications. The company integrated its sales processes with Salesforce CRM and centralized its phone system. This change made... administration easier and improved reliability. Sales staff now respond to customers faster, and support and maintenance times dropped. The RingCentral integration lets staff access customer data instantly, boosting sales productivity.
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Atento used Avaya's cloud and AI solutions to improve customer experience and efficiency. They faced challenges with scalability, standardization, and innovation across 16 countries. Avaya provided a... unified platform with AI, automation, and analytics. Atento achieved 60% call deflection in self-service and a 5% improvement in service quality. The partnership helped Atento deliver more personalized interactions and reduce costs.
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Atento used Avaya's cloud and AI solutions to improve customer experience and efficiency. They faced challenges with scalability, standardization, and innovation across 16 countries. Avaya provided a... unified platform with AI, automation, and analytics. Atento achieved 60% call deflection in self-service and a 5% improvement in service quality. The partnership helped Atento deliver more personalized interactions and reduce costs.
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Atento used Avaya's cloud and AI solutions to improve customer experience and efficiency. They faced challenges with scalability, standardization, and innovation across 16 countries. Avaya provided a... unified platform with AI, automation, and analytics. Atento achieved 60% call deflection in self-service and a 5% improvement in service quality. The partnership helped Atento deliver more personalized interactions and reduce costs.
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