Viber: Viber is a secure messaging and calling app that offers free international calls, text messaging, and media sharing. Features include voice and video calls, group chats, communities, stickers, and disappearing messages.
CMNTY: CMNTY enhances customer understanding by connecting companies to customers in secure online communities. Businesses engage with community members using moodboards, heatmaps, forums, and polls.
Introducing Viber and CMNTY
Viber, CMNTY, Google Voice, JomSocial, etc., belong to a category of solutions that help Community Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Viber covers Communication Management with Phone Calls, Collaboration with Offline, Conference Call Management with Offline, Engagement Management with Chat, etc.
CMNTY focuses on Engagement Management, Market Research, Helpdesk Management, Collaboration with User Generated Content, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Viber and CMNTY: Best activities based on customer satisfaction
Viber in Action: Unique Activities
How can Viber enhance your Communication Management process?
"...It is easy to make call, send messages and help to maintain relationship with friends and family...." Peer review by Kajanthy N., Quantity Surveyor, Construction
How can Viber optimize your Collaboration Workflow?
"...We are able to keep in touch, have meetings and correspond via the video conferencing function...." Peer review by Verified Reviewer, Hospital & Health Care
How can Viber enhance your Conference Call Management process?
"...It's my secondary call and video conference tool, it'd be the top of my list, but skype it's pretty much an industry standard...." Peer review by Gabriel C., Internet
What makes Viber ideal for Contact List Management?
"...It automatically update the contact List when a new person joins Viber then it gives a notification, which makes it easier to be updated. ...." Peer review by Evangela R., Process Analyst, Information Technology and Services
CMNTY in Action: Unique Activities
How efficiently Does CMNTY manage your Engagement Management?
"...So many possibilities when it comes to potential user interaction...." Peer review by Michael A. M., Director of Assessment, Education
How efficiently Does CMNTY manage your Market Research?
"...A real-time dashboard provides accurate (completion) insights during a study helping the researcher to finish a successful study. ..." Community Software
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
-
Improve internal communications
-
Enhance customer relationships
-
Acquire customers
-
Improve brand engagement
-
Improve digital and social presence
-
Grow market share
-
Increase sales & revenue
-
Improve consistency
-
Improve efficiency
-
Launch new products
-
Improve stakeholder relations
-
Improve ROI
- See 9 more
-
Enhance customer relationships
-
Improve brand engagement
-
Build brand awareness
-
Scale best practices
-
Acquire customers
- See 2 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
| Viber | CMNTY | |
|---|---|---|
| Peer score | 4.3 | 4.5 |
| Peer insights | 2374 | 424 |
| Top industries |
Education 13.0%
Information Technology And Services 13.0%
Computer Software 10.0%
|
Information Technology And Services 31.0%
Information Services 14.0%
Research 14.0%
|
| SMB and Mid-Market | 67.0% | 97.0% |
| Enterprise | 33.0% | 3.0% |
| Pricing | Viber |
Integrations
Ecosystem partners each product commonly connects with.
News
Latest Viber news
Viber launches eSIM service in Philippines
Viber has launched an in-app eSIM service in the Philippines, enabling users to purchase data packages for international travel without needing a local SIM. This move supports Viber's goal to become a superapp by integrating more services and simplifying connectivity for travelers.
Latest CMNTY news
MarketResponse launches first AI-driven chatbot that converses with personas - MarketResponse
MarketResponse has introduced an AI-driven chatbot capable of interacting with personas based on their established BSR model. This innovation allows clients to engage directly with personas, enhancing communication efficiency. The chatbot, unveiled at MIE24, leverages consumer data to provide insights into socio-demographic traits and motivations, facilitating concept testing and development for various target groups.
Similar alternatives in this category
Other products peers often evaluate alongside these two. Compare each alternative with either product.
