CMNTY Overview

MarketResponse tackles the challenge of staying relevant in a rapidly changing market landscape. It ensures businesses are attuned to their audience's evolving needs through data-driven digital campaigns and cutting-edge marketing technology. By leveraging insights-driven strategies, MarketResponse helps brands carve out a unique space and enhance customer and employee experiences. This approach not only keeps businesses aligned with current trends but also facilitates quick and effective responses to market shifts, ensuring sustained engagement and relevance.

Use Cases

Customers recommend Engagement Management, Market Research, Helpdesk Management, as the business use cases that they have been most satisfied with while using CMNTY.

Other use cases:

  • Collaboration
  • Onboarding
  • Proposal & Quote Management
  • Create Engagement Based Loyalty
  • Sending & Publishing Communications
  • Relationship Management
  • Lifetime Value Management
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Business Priorities

Enhance Customer Relationships and Improve Brand Engagement are the most popular business priorities that customers and associates have achieved using CMNTY.

Other priorities:

  • Build Brand Awareness
  • Scale Best Practices
  • Acquire Customers
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CMNTY Use-Cases and Business Priorities: Customer Satisfaction Data

CMNTY works with different mediums / channels such as User Generated Content. Blogs. and Chat.

CMNTY's features include Gamification, Widgets, Rewards, etc. and CMNTY support capabilities include Chat Support, Email Support, Phone Support, etc. also CMNTY analytics capabilities include Analytics, and Custom Reports.

Reviews

"...That feature is great for interaction and engagement with your audience...." Peer review by Candy T, Social Media Strategist | Influential Blogger | Public Relations & Marketing Consultant

CMNTY, Zapnito, Bettermode, Socialengine, Forj, etc., all belong to a category of solutions that help Community Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

CMNTY enhances customer understanding by connecting companies to customers in secure online communities. Businesses engage with community members using moodboards, heatmaps, forums, and polls.

Popular Business Setting

for CMNTY

Top Industries

  • Information Technology and Services
  • Research
  • Information Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

CMNTY is popular in Information Technology And Services, Research, and Information Services and is widely used by Small Business, Mid Market, and Enterprise.

CMNTY Customer wins, Customer success stories, Case studies

How can CMNTY enhance your Engagement Management process?

What benefits does CMNTY offer for Market Research?

11 buyers and buying teams have used Cuspera to assess how well CMNTY solved their Community Management needs. Cuspera uses 424 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Community Management needs.

Volvo Construction Equipment - Automotive - Automotive

Volvo Construction Equipment used CMNTY to build a global customer community. They needed a faster, more agile way to gather customer feedback than traditional surveys. CMNTY's mobile-first platform ...let Volvo connect with customers worldwide and enabled two-way conversations. Customers liked having a place to share their experiences and felt Volvo was more approachable. The team used CMNTY tools for polls, blogs, and online focus groups to improve customer engagement.

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An airline - Airlines - Airlines

An airline used conversational analytics to find out why customers kept calling their contact center. They learned that missing booking numbers in confirmation emails stopped customers from using the... online portal. The airline added booking numbers to emails and trained their chatbot to help with booking number questions. This change reduced calls and lowered pressure on the contact center. The solution improved customer satisfaction and made service more efficient.

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Leger - Marketing And Advertising - Marketing and Advertising

Leger used the CMNTY platform to run online focus groups during the COVID-19 pandemic. The team found CMNTY easy to use and quick to set up, saving time and money compared to in-person sessions. Part...icipation rates improved, with more attendees joining from remote areas. The platform's transcription and video chat features helped the team analyze qualitative research faster. Leger’s clients benefited from more efficient and affordable market research.

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Nestlé Professional - Food & Beverages - Food & Beverages

Nestlé Professional wanted to improve customer experience. MarketResponse ran a customer satisfaction survey using WhatsApp to reach chefs and food & beverage managers. The team analyzed feedback and... mapped strengths and challenges. They held workshops to help employees use the insights and create four improvement ideas. Executive leadership approved all ideas, driving customer-centric change and early positive results.

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Greenchoice - Utilities - Utilities

Underlined helped Greenchoice unify customer data and build a CX Insights Framework. Greenchoice used dashboards to make customer feedback clear and actionable. Teams could see customer journey touch...points and act quickly to improve service. The new system connected business goals with customer experience. Greenchoice aimed to boost customer-centricity across the company using data-driven insights.

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Essent - Utilities - Utilities

Essent, a leading Dutch energy supplier, wanted to improve customer experience and satisfaction. They needed a CX steering instrument with KPIs and customer journeys tied to strategic goals. Underlin...ed conducted a survey and data scan to design this tool. Using the Insights Framework, they linked customer value to business value and identified key CX drivers. Essent received a complete roadmap for managing CX based on data-driven insights.

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lightning

Peers used CMNTY for engagement management and market research

CMNTY Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.16/5 ★

Read Reviews (20)
Custom Reports

4.01/5 ★

Read Reviews (93)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.16/5 ★

Read Reviews (20)
Custom Reports

4.01/5 ★

Read Reviews (93)

Software Failure Risk Guidance

?

for CMNTY

Overall Risk Meter

Low Medium High

Top Failure Risks for CMNTY

MarketResponse Nederland B.V. News

Product

MarketResponse launches first AI-driven chatbot that converses with personas - MarketResponse

MarketResponse has introduced an AI-driven chatbot capable of interacting with personas based on their established BSR model. This innovation allows clients to engage directly with personas, enhancing communication efficiency. The chatbot, unveiled at MIE24, leverages consumer data to provide insights into socio-demographic traits and motivations, facilitating concept testing and development for various target groups.

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MarketResponse Nederland B.V. Profile

Company Name

MarketResponse Nederland B.V.

Company Website

//marketresponsegroup.com

HQ Location

110 Wall St, New York, NY 10005, US

Employees

51-100

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