CMNTY Overview

MarketResponse tackles the challenge of staying relevant in a rapidly changing market landscape. It ensures businesses are attuned to their audience's evolving needs through data-driven digital campaigns and cutting-edge marketing technology. By leveraging insights-driven strategies, MarketResponse helps brands carve out a unique space and enhance customer and employee experiences. This approach not only keeps businesses aligned with current trends but also facilitates quick and effective responses to market shifts, ensuring sustained engagement and relevance.

Use Cases

Customers recommend Engagement Management, Market Research, Helpdesk Management, as the business use cases that they have been most satisfied with while using CMNTY.

Other use cases:

  • Collaboration
  • Onboarding
  • Proposal & Quote Management
  • Create Engagement Based Loyalty
  • Sending & Publishing Communications
  • Relationship Management
  • Lifetime Value Management
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Business Priorities

Enhance Customer Relationships and Improve Brand Engagement are the most popular business priorities that customers and associates have achieved using CMNTY.

Other priorities:

  • Build Brand Awareness
  • Scale Best Practices
  • Acquire Customers
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CMNTY Use-Cases and Business Priorities: Customer Satisfaction Data

CMNTY works with different mediums / channels such as User Generated Content. Blogs. and Chat.

CMNTY's features include Gamification, Widgets, Rewards, etc. and CMNTY support capabilities include Chat Support, Email Support, Phone Support, etc. also CMNTY analytics capabilities include Analytics, and Custom Reports.

Reviews

"...It's very user-friendly and a lot of member engagement features...." Peer review by Administrator

CMNTY, Zapnito, Bettermode, Socialengine, Forj, etc., all belong to a category of solutions that help Community Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

CMNTY enhances customer understanding by connecting companies to customers in secure online communities. Businesses engage with community members using moodboards, heatmaps, forums, and polls.

Popular Business Setting

for CMNTY

Top Industries

  • Information Technology and Services
  • Research
  • Information Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

CMNTY is popular in Information Technology And Services, Research, and Information Services and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on CMNTY Use Cases

What solutions does CMNTY provide for Engagement Management?

How can CMNTY enhance your Market Research process?

12+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well CMNTY solved their Community Management needs. Cuspera uses 424 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Community Management needs.

Case Studies

Food & Beverages

CASE STUDY Nestlé Professional

MarketResponse helped Nestlé Professional improve customer experience. They ran a customer satisfaction survey using WhatsApp to reach chefs and food & beverage managers. The team analyzed feedback a...nd held workshops to turn insights into action. Employees created four improvement ideas, which leadership quickly approved. The project led to more customer-focused thinking and early positive results.

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CASE STUDY Leger

CMNTY Focus helped Leger run online focus groups during the COVID-19 pandemic. Leger needed a cost-effective and easy way to organize focus groups when in-person meetings were not possible. The CMNTY... platform made it simple to set up and run online sessions, saving time and money. Participation rates improved, and clients from remote areas could join. Features like automatic transcription and video chat made research easier and more efficient.

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Utilities

CASE STUDY Essent

Underlined helped Essent, a leading Dutch energy supplier, manage customer experience using a CX-Analytics platform. Essent needed a way to connect customer experience with business goals. Underlined... used its Insights Framework and consultancy to create a data-driven model. This model linked customer value to loyalty, costs, and business value. Essent received a full design and roadmap for a CX steering instrument based on KPIs and strategic goals.

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Utilities

CASE STUDY Greenchoice

Greenchoice used the Underlined CX-Analytics platform to improve their customer experience. They wanted to make customer-centricity a company-wide focus and unify their approach to customer data. Wit...h Underlined, they built a CX Insights Framework that brings together data sources and makes insights easy to understand. The dashboard helps Greenchoice see the full customer journey and take quick action to improve service. This data-driven approach connects business goals with customer experience and helps everyone in the company make a difference.

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lightning

Peers used CMNTY for engagement management and market research

CMNTY Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.16/5 ★

Read Reviews (20)
Custom Reports

4.01/5 ★

Read Reviews (93)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.16/5 ★

Read Reviews (20)
Custom Reports

4.01/5 ★

Read Reviews (93)

Software Failure Risk Guidance

?

for CMNTY

Overall Risk Meter

Low Medium High

Top Failure Risks for CMNTY

MarketResponse Nederland B.V. Profile

Company Name

MarketResponse Nederland B.V.

Company Website

//marketresponsegroup.com

HQ Location

110 Wall St, New York, NY 10005, US

Employees

51-100

Social

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