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CMNTY is popular in Information Technology And Services, Research, and Information Services industries and is widely used by Small Business, Mid Market, and Enterprise.

CMNTY Product Overview

MarketResponse tackles the challenge of staying relevant in a rapidly changing market landscape. It ensures businesses are attuned to their audience's evolving needs through data-driven digital campaigns and cutting-edge marketing technology. By leveraging insights-driven strategies, MarketResponse helps brands carve out a unique space and enhance customer and employee experiences. This approach not only keeps businesses aligned with current trends but also facilitates quick and effective responses to market shifts, ensuring sustained engagement and relevance.

How satisfied the customers are with CMNTY use-cases

Reviews

"...Easy to onboard clients, I can allow certain clients to see certain forums while others see other forums, chat is included, members can collaborate, gamification features are fun, customized profile questions are available, ,..." Peer review by Sandi Leyva

CMNTY Customer Insights, Testimonials and Case Studies

Volvo Construction Equipment - Manufacturing

CMNTY helped Volvo Construction Equipment build a global customer community. Volvo needed a better way to understand customer experience beyond surveys. Their old research methods were slow and not i...nteractive. With CMNTY, Volvo created a platform for real-time feedback and two-way conversations. Customers now feel heard and can share their ideas directly with Volvo. The new community helps Volvo improve customer engagement and gather insights faster.

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an airline - Airlines

Conversational Analytics helped an airline find out why customers kept calling their contact center. Many customers could not access the online portal because their booking numbers were missing. The ...airline added booking numbers to confirmation emails and trained their chatbot to help with booking number questions. This change made it easier for customers to use the portal. The airline saw fewer calls and less pressure on their contact center.

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Futures Housing Group - Real Estate

CMNTY Platform helped Futures Housing Group engage tenants across the East Midlands. The group needed a way to gather feedback from over 10,500 homes without costly in-person meetings. They launched ...the MyVoice online community, letting residents share ideas and join discussions. Over 350 members joined, with 70 active monthly. Feedback from the platform led to better communication for a sustainability project. Tenants found the platform easy to use and valued flexible participation.

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Essent - Utilities

Underlined helped Essent, a leading Dutch energy supplier, manage customer experience using a CX-Analytics platform. Essent needed a way to connect customer experience with business goals. Underlined... used its Insights Framework and consultancy to create a data-driven model. This model linked customer value to loyalty, costs, and business value. Essent received a full design and roadmap for a CX steering instrument based on KPIs and strategic goals.

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Greenchoice - Utilities

Greenchoice used the Underlined CX-Analytics platform to improve their customer experience. They wanted to make customer-centricity a company-wide focus and unify their approach to customer data. Wit...h Underlined, they built a CX Insights Framework that brings together data sources and makes insights easy to understand. The dashboard helps Greenchoice see the full customer journey and take quick action to improve service. This data-driven approach connects business goals with customer experience and helps everyone in the company make a difference.

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Leger - Market Research And Analytics

CMNTY Focus helped Leger run online focus groups during the COVID-19 pandemic. Leger needed a cost-effective and easy way to organize focus groups when in-person meetings were not possible. The CMNTY... platform made it simple to set up and run online sessions, saving time and money. Participation rates improved, and clients from remote areas could join. Features like automatic transcription and video chat made research easier and more efficient.

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lightning

Peers used CMNTY for engagement management and market research

CMNTY Features

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FEATURE RATINGS AND REVIEWS
Analytics

4.16/5

Read Reviews (20)
Custom Reports

4.01/5

Read Reviews (93)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.16/5

Read Reviews (20)
Custom Reports

4.01/5

Read Reviews (93)

Software Failure Risk Guidance

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for CMNTY

Overall Risk Meter

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Top Failure Risks for CMNTY

MarketResponse Nederland B.V. News

Product
 

MarketResponse launches first AI-driven chatbot that converses with personas - MarketResponse

MarketResponse has introduced an AI-driven chatbot capable of interacting with personas based on their established BSR model. This innovation allows clients to engage directly with personas, enhancing communication efficiency. The chatbot, unveiled at MIE24, leverages consumer data to provide insights into socio-demographic traits and motivations, facilitating concept testing and development for various target groups.

MarketResponse Nederland B.V. Profile

Company Name

MarketResponse Nederland B.V.

Company Website

//marketresponsegroup.com

HQ Location

110 Wall St, New York, NY 10005, US

Employees

51-100

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