CMNTY Overview
CMNTY is a Community Management Software. CMNTY helps companies develop a deeper understanding of customer needs by connecting companies to customers in secure online communities. By interacting with customers on a human level, companies can build more authentic and profitable relationships.
CMNTY helps to improve market research by connecting to customers in a secure online community. Using CMNTY, businesses can engage with their community members using any of the methods like moodboards, heatmaps forum discussions, private messaging and polls.
CMNTY connects to various data points where customer data lives and connects with the real people behind this data in a secure interactive space. Using CMNTY, users can import and segment customer data stored in CRM, survey tools and with panel providers. The data can be further enriched with human interactions through discussions, chat and brainstorm sessions. It helps to combine static data with high quality insights to make better informed decisions.
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well CMNTY solved their Community Management needs. Cuspera uses 424 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Community Management needs.
Business Priorities
Enhance Customer Relationships and Improve Brand Engagement are the most popular business priorities peers achieved using CMNTY.
Use Cases
Peers recommend Engagement Management , Market Research , Helpdesk Management , as the business use cases that they have been most satisfied while using CMNTY.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management |
4.94/5 ★ |
"...It's easy to access from different devices, and because of the social aspect (friendly look & feel, much space for interaction), it's natural for members to engage in conversations...." Peer review by Nikky V., Research |
| engaging and following up |
4.93/5 ★ |
"...cision.com CMNTY Get to know your customers by creating a community for them, inviting them to participate, and engaging with them online. ..." The CX Technology Stack: 100 Tools for Optimizing Your Brand s Customer Experience |
| Market Research |
4.52/5 ★ |
"...Made with the Urgency of Market Researchers in Mind...." Online Qualitative Research Software |
| Helpdesk Management |
4.55/5 ★ |
"...There's an easy to access Help Center that has answered most questions I have...." Peer review by Michelle S., Founder, Events Services |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management |
4.94/5 ★ |
"...It's easy to access from different devices, and because of the social aspect (friendly look & feel, much space for interaction), it's natural for members to engage in conversations...." Peer review by Nikky V., Research |
|
| engaging and following up |
4.94/5 ★ |
| Market Research |
4.52/5 ★ |
"...Made with the Urgency of Market Researchers in Mind...." Online Qualitative Research Software |
|
| Helpdesk Management |
4.55/5 ★ |
"...There's an easy to access Help Center that has answered most questions I have...." Peer review by Michelle S., Founder, Events Services |
|
12+ more Business Use Cases
Our AI advisor, Wyz, harnessed 424 insights from peers and experts to help you assess how these CMNTY use cases fit your Community Management needs.
Popular Business Setting
for CMNTY
Top Industries
- Information Technology and Services
- Research
- Information Services
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used CMNTY to Enhance customer relationships and Improve brand engagement
Peer and Expert Opinion on Features
for CMNTY
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Gamification | Read Reviews (46) |
| Widgets | Read Reviews (13) |
| Rewards | Read Reviews (11) |
| Personalization | Read Reviews (6) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Gamification | Read Reviews (46) |
| Widgets | Read Reviews (13) |
| Rewards | Read Reviews (11) |
| Personalization | Read Reviews (6) |
IT and Other Capabilities
for CMNTY
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (17) |
| Data Import | Read Reviews (15) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (17) |
| Data Import | Read Reviews (15) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (8) |
| Email Support | Read Reviews (4) |
| Phone Support | Read Reviews (4) |
| 24/7 Support | Read Reviews (60) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (8) |
| Email Support | Read Reviews (4) |
| Phone Support | Read Reviews (4) |
| 24/7 Support | Read Reviews (60) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (20) |
| Custom Reports | Read Reviews (93) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (20) |
| Custom Reports | Read Reviews (93) |
Software Failure Risk Guidance
?for CMNTY
Overall Risk Meter
Top Failure Risks for CMNTY
Vendor Profile Details
Company Name
CMNTY
Company Website
https://www.cmnty.com/HQ Location
110 Wall St, New York, NY 10005, US
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