CMNTY Overview

CMNTY is a Community Management Software. CMNTY helps companies develop a deeper understanding of customer needs by connecting companies to customers in secure online communities. By interacting with customers on a human level, companies can build more authentic and profitable relationships.

CMNTY helps to improve market research by connecting to customers in a secure online community. Using CMNTY, businesses can engage with their community members using any of the methods like moodboards, heatmaps forum discussions, private messaging and polls.

CMNTY connects to various data points where customer data lives and connects with the real people behind this data in a secure interactive space. Using CMNTY, users can import and segment customer data stored in CRM, survey tools and with panel providers. The data can be further enriched with human interactions through discussions, chat and brainstorm sessions. It helps to combine static data with high quality insights to make better informed decisions.

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well CMNTY solved their Community Management needs. Cuspera uses 424 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Community Management needs.

Business Priorities

Enhance Customer Relationships and Improve Brand Engagement are the most popular business priorities peers achieved using CMNTY.

Other priorities:

  • Build Brand Awareness
  • Scale Best Practices
  • Acquire Customers
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Market Research , Helpdesk Management , as the business use cases that they have been most satisfied while using CMNTY.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management

4.94/5

Read Reviews (34)

"...cision.com CMNTY Get to know your customers by creating a community for them, inviting them to participate, and engaging with them online. ..." The CX Technology Stack: 100 Tools for Optimizing Your Brand s Customer Experience
engaging and following up

4.93/5

Read Reviews (29)

Market Research

4.52/5

Read Reviews (6)

"...CMNTY helps you humanize your market research by connecting you to customers in a secure online community...." Peer review from CMNTY
Helpdesk Management

4.55/5

Read Reviews (5)

"...There's an easy to access Help Center that has answered most questions I have...." Peer review by Michelle S., Founder, Events Services
PEER EXPERIENCES
Engagement Management

4.94/5

Read Reviews (34)

"...cision.com CMNTY Get to know your customers by creating a community for them, inviting them to participate, and engaging with them online. ..." The CX Technology Stack: 100 Tools for Optimizing Your Brand s Customer Experience
engaging and following up

4.94/5

Read Reviews (29)

Market Research

4.52/5

Read Reviews (6)

"...CMNTY helps you humanize your market research by connecting you to customers in a secure online community...." Peer review from CMNTY
Helpdesk Management

4.55/5

Read Reviews (5)

"...There's an easy to access Help Center that has answered most questions I have...." Peer review by Michelle S., Founder, Events Services

12+ more Business Use Cases

Our AI advisor, Wyz, harnessed 424 insights from peers and experts to help you assess how these CMNTY use cases fit your Community Management needs.

Popular Business Setting

for CMNTY

Top Industries

  • Information Technology and Services
  • Research
  • Information Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used CMNTY to Enhance customer relationships and Improve brand engagement

Peer and Expert Opinion on Features

for CMNTY

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Gamification

4.95/5

Read Reviews (46)
Widgets

4.59/5

Read Reviews (13)
Rewards

4.73/5

Read Reviews (11)
Personalization

3.91/5

Read Reviews (6)
FEATURES RATINGS AND REVIEWS
Gamification

4.95/5

Read Reviews (46)
Widgets

4.59/5

Read Reviews (13)
Rewards

4.73/5

Read Reviews (11)
Personalization

3.91/5

Read Reviews (6)

IT and Other Capabilities

for CMNTY

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

2.87/5

Read Reviews (17)
Data Import

1.92/5

Read Reviews (15)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

2.87/5

Read Reviews (17)
Data Import

1.92/5

Read Reviews (15)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.67/5

Read Reviews (8)
Email Support

4.34/5

Read Reviews (4)
Phone Support

4.34/5

Read Reviews (4)
24/7 Support

4.10/5

Read Reviews (60)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.67/5

Read Reviews (8)
Email Support

4.34/5

Read Reviews (4)
Phone Support

4.34/5

Read Reviews (4)
24/7 Support

4.10/5

Read Reviews (60)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.16/5

Read Reviews (20)
Custom Reports

4.01/5

Read Reviews (93)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.16/5

Read Reviews (20)
Custom Reports

4.01/5

Read Reviews (93)

Software Failure Risk Guidance

?

for CMNTY

Overall Risk Meter

Low Medium High

Top Failure Risks for CMNTY

Vendor Profile Details

Company Name

CMNTY

Company Website

https://www.cmnty.com/

HQ Location

110 Wall St, New York, NY 10005, US

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