uContact: ucontact offers an omnichannel contact center solution to monitor and manage operations in one place. The entire operation is streamlined for efficiency and ease.
Qminder: Qminder is a cloud-based queue management system set up in minutes. It provides real-time reports on customer service and employee performance with free support.
Introducing uContact and Qminder
uContact, Qminder, XCALLY, Playvox by NiCE, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
uContact covers Communication Management with Social Media, Social Media Management with Social Media, Helpdesk Management with Phone Calls, Engagement Management with Social Media, etc.
Qminder focuses on Engagement Management with Offline, Contact List Management, Customer Feedback Management, Workflow Management with Offline, etc.
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uContact and Qminder: Best activities based on customer satisfaction
uContact in Action: Unique Activities
What benefits does uContact offer for Communication Management?
"...What I like most about this software is how well you can keep track of the calls and follow up on customers . ...." Peer review by Tisane M., Customer Service Representative, Accounting
How can uContact enhance your Helpdesk Management process?
"...I have used the uContact call center software and is dedicated to increase the performance helps to improve the call center activities and the result is a better customer experience...." Peer review by Ivan M., Engineer, Management Consulting
Why is uContact the best choice for Coaching?
"...uContact also facilitates scheduling, reporting analytics, social network management and coaching technology, allowing users to send scheduled emails, create custom or pre-designed reports, manage Twitter and Facebook customer interactions and monitor live customer calls...." Peer review
Qminder in Action: Unique Activities
What benefits does Qminder offer for Engagement Management?
"...Engage your customers on a personal level...." Queue Management System & Waiting Line Management
What makes Qminder ideal for Contact List Management?
"...A smart queue management system for a contact-free customer experience. ..." Queue Management System & Waiting Line Management
What benefits does Qminder offer for Customer Feedback Management?
"...Get instant feedback from you customers as soon as their visit is concluded...." SMS Text Messaging
How can Qminder enhance your Workflow Management process?
"...Qminder has drastically improved our workflow by streamlining the process of how patients sign in...." Peer review by Christina L., LIS Analyst, Hospital & Health Care
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Improve efficiency
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Improve internal communications
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Acquire customers
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Establish thought leadership
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Enhance customer relationships
- See 2 more
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Acquire customers
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Enhance customer relationships
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Increase sales & revenue
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Scale best practices
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Improve efficiency
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Build brand awareness
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Launch new products
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Improve digital and social presence
- See 5 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
uContact peer evidence is 85% SMB and Mid-Market. Qminder peer evidence is 86% Enterprise.
| uContact | Qminder | |
|---|---|---|
| Peer score | 4.6 | 4.6 |
| Peer insights | 699 | 665 |
| Top industries |
Information Technology And Services 34.0%
Hospital & Health Care 15.0%
Entertainment 10.0%
|
Manufacturing 18.0%
Transportation/Trucking/Railroad 18.0%
Retail 14.0%
|
| SMB and Mid-Market | 85.0% | 14.0% |
| Enterprise | 15.0% | 86.0% |
| Pricing | Qminder |
Integrations
Ecosystem partners each product commonly connects with.
News
Latest uContact news
Net2phone Buys Integra CCS, Boosts CCaaS Play
Net2phone has acquired Integra CCS, enhancing its contact-center-as-a-service (CCaaS) capabilities. Integra CCS, a provider with operations in the Americas and Europe, offers a platform with omnichannel support and strong analytics. This acquisition aims to leverage Net2phone's global channel partner network and communications infrastructure to expand in the SMB and mid-enterprise CCaaS markets.
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