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Compare uContact vs XCALLY

Failure Risk Guidance Security Report ?

Failure Risk for uContact low Failure Risk for XCALLY low
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Comparison Summary

For uContact vs XCALLY comparison, Our AI algorithm looked at 1420 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using uContact and XCALLY to solve their respective business needs.

Pros and cons of uContact and XCALLY

uContact is more suited to businesses that require Communication Management with Social Media and Social Media Management with Social Media where as XCALLY is focused towards Touchpoint Management with Mobile and Channel Management with Mobile .

Both uContact and XCALLY are Contact Center Software software, peers recommend uContact for coaching where as XCALLY is more known for touchpoint management and channel management .

logo uContact

Focus area

uContact is better than XCALLY for

Software Failure Risk

  • low

logo XCALLY

Focus area

XCALLY is better than uContact for

Software Failure Risk

  • low

About

Contact Center Software - Integra CCS

XCALLY Omnichannel Contact Center Software - Asterisk ...

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

28

25

Total Goals
(we found evidences for)

5

1

Top Processes

Evidences indicate better relative satisfaction

communication management

Read Reviews (58)

Read Reviews (11)

tracking & monitoring communications

Read Reviews (27)

Read Reviews (5)

sending & publishing communications

Read Reviews (20)

Read Reviews (3)

social media management

Read Reviews (40)

Read Reviews (8)

social media analytics

Read Reviews (20)

Read Reviews (3)

helpdesk management

Read Reviews (39)

Read Reviews (64)

engagement management

Read Reviews (37)

Read Reviews (18)

engaging and following up

Read Reviews (3)

Read Reviews (5)

coaching

Read Reviews (36)

Read Reviews (0)

workflow management

Read Reviews (28)

Read Reviews (0)

training & onboarding

Read Reviews (12)

Read Reviews (3)

sales call management

Read Reviews (9)

Read Reviews (15)

campaign management

Read Reviews (6)

Read Reviews (0)

campaign analytics

Read Reviews (2)

Read Reviews (0)

contact list management

Read Reviews (2)

Read Reviews (17)

touchpoint management

Read Reviews (2)

Read Reviews (81)

channel management

Read Reviews (2)

Read Reviews (75)

customer feedback management

Read Reviews (1)

Read Reviews (11)

measuring customer satisfaction

Read Reviews (1)

Read Reviews (6)

products & pricelist management

Read Reviews (0)

Read Reviews (2)

business development

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Improve efficiency

  • Improve internal communications

  • Acquire customers

  • Establish thought leadership

  • Enhance customer relationships

  • See 2 more

  • Improve efficiency

Top Channels

Channels Used

  • phone calls

  • mobile

  • chat

  • e-mail

  • text SMS

  • mobile app

  • omnichannel

  • social media

  • Twitter

  • Instagram

  • Facebook

  • offline

  • on premises

  • See 10 more

  • phone calls

  • mobile

  • chat

  • e-mail

  • text SMS

  • mobile app

  • omnichannel

  • social media

  • Twitter

  • Instagram

  • Facebook

  • offline

  • on premises

  • See 10 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

low

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting