uContact Overview
This is a summary of the comprehensive capabilities and benefits of uContact based on over 699 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
uContact, XCALLY, PlayVox, Call Logic, VICIdial, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if uContact is right for your needs? Our Cuspera AI engine can evaluate how uContact fits your specific business needs, industry, and context. Get your personalized assessment report today.
uContact supports business activities such as:
- Communication Management
- Social Media Management
- Helpdesk Management
- Engagement Management
- Coaching
uContact can help you with many business goals, such as Improve Efficiency, Improve Internal Communications, Acquire Customers, Establish Thought Leadership, and Enhance Customer Relationships. It can help manage these activities if you use Social Media Phone Calls E-Mail etc. for these needs. As a solution, uContact's capabilities include Live Monitoring, Gamification, Recording, etc.
uContact Information Technology and Services Vertical is its biggest customer base.
Reviews
"...Utilize a unified inbox of interactions to manage the experience of the customer across Phone, SMS, webchat, email WhatsApp & Social Media and eliminate the chaos caused by having separate systems...." Contact Center Software
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well uContact solved their Contact Center Software needs. Cuspera uses 699 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Business Priorities
Improve Efficiency and Improve Internal Communications are the most popular business priorities peers achieved using uContact.
Use Cases
Peers recommend Communication Management , Social Media Management , Helpdesk Management , as the business use cases that they have been most satisfied while using uContact.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Communication Management with Social Media, Phone Calls, E-Mail, Twitter and Facebook |
4.97/5 ★ |
"...Utilize a unified inbox of interactions to manage the experience of the customer across Phone, SMS, webchat, email WhatsApp & Social Media and eliminate the chaos caused by having separate systems...." Contact Center Software |
| tracking & monitoring communications |
4.93/5 ★ |
"...They offer dashboards with real time data, recordings of every channel interaction, listen to calls, dialer monitoring with live feed, agents performance measurements, live coaching for sales day, and many others that makes an easy task when needing to be on top of your call center performance...." Peer review by Administrator |
| sending & publishing communications |
4.90/5 ★ |
"...uContact also facilitates scheduling, reporting analytics, social network management and coaching technology, allowing users to send scheduled emails, create custom or pre-designed reports, manage Twitter and Facebook customer interactions and monitor live customer calls...." Peer review |
| Social Media Management with Social Media, E-Mail, Phone Calls, Twitter and Facebook |
4.96/5 ★ |
"...uContact also facilitates scheduling, reporting analytics, social network management and coaching technology, allowing users to send scheduled emails, create custom or pre-designed reports, manage Twitter and Facebook customer interactions and monitor live customer calls...." Peer review |
| social media analytics |
4.90/5 ★ |
"...uContact also facilitates scheduling, reporting analytics, social network management and coaching technology, allowing users to send scheduled emails, create custom or pre-designed reports, manage Twitter and Facebook customer interactions and monitor live customer calls...." Peer review |
| Helpdesk Management with Phone Calls |
4.96/5 ★ |
"...I have used the uContact call center software and is dedicated to increase the performance helps to improve the call center activities and the result is a better customer experience...." Peer review by Ivan Morales, Management Consulting |
| PEER EXPERIENCES | |
|---|---|
| Communication Management with Social Media, Phone Calls, E-Mail, Twitter and Facebook |
4.97/5 ★ |
"...Utilize a unified inbox of interactions to manage the experience of the customer across Phone, SMS, webchat, email WhatsApp & Social Media and eliminate the chaos caused by having separate systems...." Contact Center Software |
|
| tracking & monitoring communications |
4.97/5 ★ |
| sending & publishing communications |
4.97/5 ★ |
| Social Media Management with Social Media, E-Mail, Phone Calls, Twitter and Facebook |
4.96/5 ★ |
"...uContact also facilitates scheduling, reporting analytics, social network management and coaching technology, allowing users to send scheduled emails, create custom or pre-designed reports, manage Twitter and Facebook customer interactions and monitor live customer calls...." Peer review |
|
| social media analytics |
4.96/5 ★ |
| Helpdesk Management with Phone Calls |
4.96/5 ★ |
"...I have used the uContact call center software and is dedicated to increase the performance helps to improve the call center activities and the result is a better customer experience...." Peer review by Ivan Morales, Management Consulting |
|
16+ more Business Use Cases
Our AI advisor, Wyz, harnessed 699 insights from peers and experts to help you assess how these uContact use cases fit your Contact Center Software needs.
Frequently Asked Questions(FAQ)
for uContact
What is uContact used for?
What are the top features of uContact?
Who uses uContact?
What are uContact alternatives?
Where is uContact located?
Popular Business Setting
for uContact
Top Industries
- Information Technology and Services
- Hospital & Health Care
- Entertainment
Popular in
- Mid Market
- Small Business
- Enterprise
Peers used uContact to Improve efficiency and Improve internal communications
uContact Alternatives
Peer and Expert Opinion on Features
for uContact
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Live monitoring | Read Reviews (50) |
| Gamification | Read Reviews (23) |
| Recording | Read Reviews (22) |
| Dashboard | Read Reviews (10) |
| Alerts: popups & Notifications | Read Reviews (8) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Live monitoring | Read Reviews (50) |
| Gamification | Read Reviews (23) |
| Recording | Read Reviews (22) |
| Dashboard | Read Reviews (10) |
| Alerts: popups & Notifications | Read Reviews (8) |
IT and Other Capabilities
for uContact
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (105) |
| Data Export | Read Reviews (43) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (105) |
| Data Export | Read Reviews (43) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (68) |
| Phone Support | Read Reviews (10) |
| Chat Support | Read Reviews (13) |
| Email Support | Read Reviews (6) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (68) |
| Phone Support | Read Reviews (10) |
| Chat Support | Read Reviews (13) |
| Email Support | Read Reviews (6) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Analytics | Read Reviews (53) |
| Custom Reports | Read Reviews (108) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Analytics | Read Reviews (53) |
| Custom Reports | Read Reviews (108) |
Software Failure Risk Guidance
?for uContact
Overall Risk Meter
Top Failure Risks for uContact
Vendor Profile Details
Company Name
Integra CCS
Company Website
https://integraccs.com/HQ Location
Juan Pablo Laguna 3493 , Montevideo, Montevideo 11300, UY
Employees
101-250
Social
Financials
PRIVATE
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