CallShaper Overview

CallShaper offers a cloud-based automated calling system designed to enhance call center operations. Its standout features include blended dialing, predictive dialing, and call tracking, which collectively aim to improve call performance and efficiency. The system's cloud-based nature ensures high reliability and supports multiple locations, making it an ideal solution for businesses with distributed teams. CallShaper's predictive dialing capabilities help optimize call connections, reducing idle time and increasing agent productivity. This solution is particularly beneficial for businesses seeking to streamline their call center operations and achieve better performance metrics.

Use Cases

Customers recommend Helpdesk Management, Sales Call Management, Lead Management, as the business use cases that they have been most satisfied with while using CallShaper.

Other use cases:

  • Telemarketing
  • Contact List Management
  • Generation Of New Leads
  • Knowledge Management
  • Communication Management
  • Advertisement
  • Campaign Monitoring
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Improve Efficiency are the most popular business priorities that customers and associates have achieved using CallShaper.

Other priorities:

  • Acquire Customers
  • Enhance Customer Relationships
  • Enter New Markets Internationally Or Locally
See all business priorities See less business priorities

CallShaper Use-Cases and Business Priorities: Customer Satisfaction Data

CallShaper works with different mediums / channels such as Phone Calls. E-Mail. Chat etc.

CallShaper's features include Predictive Dialer, Recording, and Dashboard. and CallShaper support capabilities include AI Powered, Chat Support, 24/7 Support, etc. also CallShaper analytics capabilities include Custom Reports, and Analytics.

Reviews

"...With our industry leading dialing ratio, blended inbound and outbound call routing and integrated CRM our web based predictive dialer and call center solution will do just that...." Peer review from InterCloud9

Peer review evidence (same sources as the product rating summary)

"...Really highly recommend using them for you call center...." Peer review by Peter Bowman
"...The industry average to keep call recordings and report data is only 60 days...." TCPA Compliant - Callshaper.com
"...Not only does the software give us the ability to make 10X the calls we were making, but the tight integration with our existing lead management system makes it a compeditive advantage...." Peer review by Jeffrey R.

CallShaper, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Callshaper enhances call center efficiency with specialized telemarketing tools. The software simplifies processes and addresses common challenges effectively.

Popular Business Setting

for CallShaper

Top Industries

  • Marketing and Advertising
  • Information Technology and Services
  • Computer & Network Security

Popular in

  • Small Business
  • Mid Market
  • Enterprise

CallShaper is popular in Marketing And Advertising, Information Technology And Services, and Computer & Network Security and is widely used by Small Business, Mid Market, and Enterprise.

CallShaper Customer wins, Customer success stories, Case studies

Why is CallShaper the best choice for Helpdesk Management?

How efficiently Does CallShaper manage your Sales Call Management?

What benefits does CallShaper offer for Lead Management?

What solutions does CallShaper provide for Telemarketing?

What makes CallShaper ideal for Contact List Management?

11 buyers and buying teams have used Cuspera to assess how well CallShaper solved their Contact Center Software needs. Cuspera uses 714 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

 

Dominion Outsourcing - Health, Wellness And Fitness - Medium

Richmond, USA

CallShaper helped Dominion Outsourcing manage healthcare and insurance outreach across many states. Dominion used CallShaper to route calls by agent license and state. The platform let agents handle ...notes and callbacks without extra CRM tools. New agents learned the system quickly. Dominion saw faster onboarding, better compliance, and lower overhead. All operations ran from one place, making work simple and efficient.

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Brett/Robinson Vacation Rentals - Hospitality - Medium

Orange Beach, USA

CallShaper helped Brett/Robinson Vacation Rentals manage high volumes of inbound booking and customer service calls. The platform's advanced IVR and real-time reporting improved call routing and agen...t performance. API integrations connected their CRMs for seamless data flow. Admin tools let the team make changes without IT help. The call center now responds faster and saves on development costs.

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Tyler (Independent Insurance Agency) - Insurance - Small

USA

CallShaper helped Tyler, an independent insurance agency owner, streamline compliance and boost campaign agility. Before CallShaper, Tyler used a mix of Twilio, JustCall.io, and Aircall.io, which slo...wed down campaign launches and required manual work. With CallShaper, Tyler can launch new campaigns in under two hours without developers. The platform automates compliance, integrates with his CRM, and reduces setup time by 80%. Tyler eliminated three tools, simplified training, and reduced compliance risk for Medicare campaigns.

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Jordan (Healthcare Call Center) - Hospital & Health Care - Small

USA

CallShaper helped Jordan's healthcare call center handle complex, compliance-heavy campaigns. Before, the team used many tools and manual steps, which slowed them down. With CallShaper, they built IV...R scripts, checked lead data in real time, and launched campaigns fast. Built-in compliance features reduced errors and risk. The team now onboards agents quickly and scales campaigns with less effort.

Read more →
 

Telepoint Group - Market Research & Legal Services - Small

USA

Telepoint Group uses CallShaper to manage both market research and legal services call operations. The company can scale from 3 to over 100 agents in days using CallShaper’s flexible, per-seat billin...g. Built-in compliance features help Telepoint avoid regulatory issues. Real-time reporting and easy configuration save time for supervisors and agents. Campaigns launch in hours, and personalized support ensures high satisfaction.

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Telepoint Group - Marketing And Advertising - Medium

CallShaper helped Telepoint Group scale call center operations fast. The platform let them add or remove agents quickly, with per-seat daily billing. Built-in compliance features handled time zones a...nd caller ID rules. Telepoint launched campaigns in hours, not days. Supervisors and agents found the software easy to use. Downtime dropped thanks to flexible billing and strong support.

Read more →

Frequently Asked Questions (FAQ)

What buyers ask before choosing CallShaper

What is CallShaper used for?

CallShaper is a Contact Center Software mainly used by its customers to Increase Sales & Revenue and Improve Efficiency by Helpdesk Management, Sales Call Management and Lead Management .

What are the top features of CallShaper?

Predictive dialer, Recording and Dashboard are some of the top features of CallShaper.

Who uses CallShaper?

CallShaper is used by Marketing And Advertising, Information Technology And Services and Computer & Network Security among other industries.

Where is CallShaper located?

CallShaper is headquartered at 5009 Honeygo Center Drive, Suite 205, Perry Hall, MD 21128, US.
lightning

Peers used CallShaper for helpdesk management and sales call management

CallShaper Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.93/5 ★

Read Reviews (32)
Custom Reports

4.74/5 ★

Read Reviews (68)
Analytics

4.16/5 ★

Read Reviews (3)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.93/5 ★

Read Reviews (32)
Custom Reports

4.74/5 ★

Read Reviews (68)
Analytics

4.16/5 ★

Read Reviews (3)

Software Failure Risk Guidance

?

for CallShaper

Overall Risk Meter

Low Medium High

Top Failure Risks for CallShaper

CallShaper, LLC News

Product

Launch a Call Center Fast: Go Live in 72 Hours

CallShaper offers a rapid call center setup, enabling businesses to go live in 72 hours. The platform provides flexible onboarding, pre-built templates, and real-time analytics, ensuring efficient operations. It is ideal for proof-of-concept campaigns and quick market testing without long-term commitments.

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CallShaper, LLC Profile

Company Name

CallShaper, LLC

Company Website

https://www.callshaper.com

HQ Location

5009 Honeygo Center Drive, Suite 205, Perry Hall, MD 21128, US

Employees

1-10

Social

Linkedin

Financials

PRIVATE