CallShaper Overview

Callshaper enhances call center efficiency with specialized telemarketing tools. The software simplifies processes and addresses common challenges effectively.

Use Cases

Customers recommend Helpdesk Management, Sales Call Management, Lead Management, as the business use cases that they have been most satisfied with while using CallShaper.

Other use cases:

  • Telemarketing
  • Contact List Management
  • Generation Of New Leads
  • Knowledge Management
  • Communication Management
  • Advertisement
  • Campaign Monitoring
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Improve Efficiency are the most popular business priorities that customers and associates have achieved using CallShaper.

Other priorities:

  • Acquire Customers
  • Enhance Customer Relationships
  • Enter New Markets Internationally Or Locally
See all business priorities See less business priorities

CallShaper Use-Cases and Business Priorities: Customer Satisfaction Data

CallShaper works with different mediums / channels such as Phone Calls, E-Mail, Chat, etc.

CallShaper's features include Predictive Dialer, Recording, and Dashboard.

Reviews

"...Not only does the software give us the ability to make 10X the calls we were making, but the tight integration with our existing lead management system makes it a compeditive advantage...." Peer review by Jeffrey R.

Popular Business Setting

for CallShaper

Top Industries

  • Marketing and Advertising
  • Information Technology and Services
  • Computer & Network Security

Popular in

  • Small Business
  • Mid Market
  • Enterprise

CallShaper is popular in Marketing And Advertising, Information Technology And Services, and Computer & Network Security and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on CallShaper Use Cases

What Are the key features of CallShaper for Helpdesk Management?

Callshaper is a call center management solution for small to medium-sized businesses. It offers features such as predictive dialing, a centralized call center manager, and mobile-ready automated dialing solutions. The system is limited by its technical support hours, which are not 24/7.
"...Ease of use Call center manager Time savings..." Peer review by David C., Head of Sales, Information Technology and Services

How does CallShaper address your Sales Call Management Challenges?

Callshaper is a cloud-based tool that allows businesses to manage their calls efficiently. It offers real-time call monitoring, recording, and reporting features. While Callshaper is designed for small to midsize businesses, it has limited search capabilities, allowing searches only by phone number.
"...Third, the program has worked flawlessly and at anytime during the work day we can listen in on real-time calls being made as well as listen to all the recorded calls after the fact...." Peer review by Steve M., President

Why is CallShaper the best choice for Lead Management?

How efficiently Does CallShaper manage your Telemarketing?

How does CallShaper address your Contact List Management Challenges?

16+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well CallShaper solved their business needs. Cuspera uses 714 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Frequently Asked Questions(FAQ)

for CallShaper

What is CallShaper used for?

CallShaper is mainly used by its customers to Increase Sales & Revenue and Improve Efficiency by Helpdesk Management, Sales Call Management and Lead Management .

What are the top features of CallShaper?

Predictive dialer, Recording and Dashboard are some of the top features of CallShaper.

Who uses CallShaper?

CallShaper is used by Marketing And Advertising, Information Technology And Services and Computer & Network Security among other industries.

Where is CallShaper located?

CallShaper is headquartered at 5009 Honeygo Center Drive, Suite 205, Perry Hall, MD 21128, US.
lightning

Peers used CallShaper for helpdesk management and sales call management

CallShaper Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.93/5

Read Reviews (32)
Custom Reports

4.74/5

Read Reviews (68)
Analytics

4.16/5

Read Reviews (3)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.93/5

Read Reviews (32)
Custom Reports

4.74/5

Read Reviews (68)
Analytics

4.16/5

Read Reviews (3)

Software Failure Risk Guidance

?

for CallShaper

Overall Risk Meter

Low Medium High

Top Failure Risks for CallShaper

CallShaper Feeds

CallShaper’s New Telephone Answering Service Software

In today's fast-paced business environment, efficient and reliable communication is crucial. CallShaper's new Telephone Answering Service Software is designed to revolutionize how businesses manage their customer interactions. Here are five key features of our cutting-edge software: Enhanced Call Management Intelligent call routing, automated distribution, and real-time monitoring. Ensures prompt, professional handling of every call [...]

The post CallShaper’s New Telephone Answering Service Software appeared first on CallShaper.

24 Jun 2024 - source

Empowering Call Center Supervisors with CallShaper

In the high-pressure environment of a call center, the request, “I’d like to speak to your supervisor,” is a common occurrence. Customers often seek a second opinion or alternative solutions, prompting the need for supervisors to step in. CallShaper understands these dynamics and equips call center supervisors with a suite of features designed to [...]

The post Empowering Call Center Supervisors with CallShaper appeared first on CallShaper.

24 Jun 2024 - source

CallShaper Profile

Company Name

CallShaper

Company Website

https://www.callshaper.com

HQ Location

5009 Honeygo Center Drive, Suite 205, Perry Hall, MD 21128, US

Employees

1-10

Social

Financials

PRIVATE