TeamViewer: TeamViewer offers secure, efficient, and easy-to-use remote connectivity features. Complete remote access and control are provided for optimal user experiences.
Cisco Webex: Cisco-Webex offers industry-leading video conferencing, calling, and contact center solutions. Webex fuels hybrid work for businesses of all sizes.
This comparison report of TeamViewer vs. Cisco Webex is based on a specific set of business needs and context. The comparison uses 36570 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing TeamViewer and Cisco Webex
TeamViewer, Miro, Salesforce Chatter, etc., belong to a category of solutions that help Collaboration and Productivity, whereas Cisco Webex, Zoom Meetings, Zoom Video Webinar, etc., belong to a category of solutions that help Webinar and Conferencing. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
TeamViewer covers Collaboration with Offline, Helpdesk Management, Conference Call Management with Offline, Event Onboarding, etc.
Cisco Webex focuses on Collaboration with Video, Conference Call Management with Offline, Sales Call Management with Phone Calls, Content Management with Video, etc.
"TeamViewer stands out because our staff love using it. We haven't found any other remote administration software that comes close. It's able to adapt to a lot of different technical support issues, which keeps our customers happy. " - Mark Ziarko
"When coronavirus hit, Webex Contact Center allowed us to get our employees working from home and get them working effectively. With everyone working from home, we haven't really skipped a beat and Cisco technologies have allowed us to do that. " - Mike Hincks
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
TeamViewer and Cisco Webex: Best activities based on customer satisfaction
TeamViewer in Action: Unique Activities
How can TeamViewer optimize your Collaboration Workflow?
"...Besides remote access and support, TeamViewer also comes with other great collaboration features which includes video conferencing...." Peer review by Joan N, Operations Manager
Why is TeamViewer the best choice for Helpdesk Management?
"...Great with video conferencing which helps with video calls thus very convinient...." Peer review by wanja m, Contract Manager, Utilities
How can TeamViewer optimize your Event Onboarding Workflow?
"...I successfully trained 5 new onboards with TeamViewer without ever meeting face to face...." Peer review by Verified Reviewer, Events Services
How does TeamViewer facilitate Sales Document Management?
"...can also share document, video and audio and can chit-chat with friends by team viewer as it is highly secure application. ...." Peer review by Deepali D., Software Development Analyst, Computer Software
Cisco Webex in Action: Unique Activities
What solutions does Cisco Webex provide for Conference Call Management?
"...My work uses webex all the time for different trainings and conference calls...." Peer review by Anonymous Reviewer, Financial Services
How does Cisco Webex address your Content Management Challenges?
"...You can invite third party people, share the link, have the audio through the computer or by a phone line, share screen..." Peer review by Anonymous Reviewer, Retail
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Improve internal communications
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Acquire customers
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Improve efficiency
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Improve digital and social presence
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Grow market share
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Enter new markets internationally or locally
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Improve ROI
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Increase sales & revenue
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Improve consistency
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Improve visibility
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Establish thought leadership
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Scale best practices
- See 10 more
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Acquire customers
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Improve internal communications
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Enhance customer relationships
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Scale best practices
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Launch new products
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Grow market share
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Enter new markets internationally or locally
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Improve ROI
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Build brand awareness
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Improve visibility
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Improve stakeholder relations
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Establish thought leadership
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Improve brand engagement
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Increase sales & revenue
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Improve digital and social presence
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Increase customer life time value
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Improve efficiency
- See 14 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
TeamViewer peer evidence is 69% SMB and Mid-Market. Cisco Webex peer evidence is 54% Enterprise.
| TeamViewer | Cisco Webex | |
|---|---|---|
| Peer score | 4.6 | 4.4 |
| Peer insights | 23485 | 13085 |
| Top industries |
Information Technology And Services 20.0%
Computer Software 15.0%
Education 7.0%
|
Information Technology And Services 18.0%
Computer Software 14.0%
Education 7.0%
|
| SMB and Mid-Market | 69.0% | 46.0% |
| Enterprise | 31.0% | 54.0% |
Integrations
Ecosystem partners each product commonly connects with.
TeamViewer
News
Latest TeamViewer news
TeamViewer expands AI-powered IT troubleshooting from guidance to governed action
TeamViewer has expanded its AI-powered IT troubleshooting capabilities with the introduction of Tia Troubleshooting. This enhancement allows Tia to not only advise but also take action on IT issues during remote support sessions, subject to expert approval. The update is available across TeamViewer's remote support portfolio, enabling faster issue resolution and improved efficiency for IT teams.
Latest Cisco Webex news
The old new thing: Cisco and retro tech are back and forming the AI buildouts backbone
Cisco is experiencing renewed relevance as its networking hardware, including routers and switches, becomes integral to AI infrastructure and data center connectivity. The company's shift to support cloud providers and invest in optical technologies has positioned it as a key player in the AI buildout, supplementing its core business growth.