Overview: Qualaroo and CustomerGauge as Customer Feedback Management Category solutions.

Qualaroo and CustomerGauge both excel in the Customer Feedback Management space, though they cater to distinct user needs. Qualaroo emphasizes engagement through conversational surveys and social media, appealing to enterprises seeking extensive analytics and customization. In contrast, CustomerGauge focuses on loyalty, net promoter scores, and feedback to enhance customer satisfaction and ROI, making it ideal for enterprises that prioritize loyalty and feedback-driven strategies. Customer support, integration capabilities, and data manipulation are standout areas for both, with Qualaroo offering more robust analytics and CustomerGauge excelling in loyalty programs.

Qualaroo: Qualaroo simplifies user feedback collection through surveys. Signup today for actionable UX insights from customers.

CustomerGauge: CustomerGauge is voted #1 for B2B VoC software. B2B customer data is leveraged to reduce churn and increase revenue.

Qualaroo and CustomerGauge: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Qualaroo focuses on collecting feedback, measuring net promoter score, and engaging users with conversational surveys. It aligns well with businesses needing to gather and analyze customer insights. read more →

CustomerGauge facilitates collecting feedback, measuring net promoter score, and loyalty management. It suits businesses focused on customer loyalty and retention. read more →

Business Goals

Qualaroo helps businesses improve customer satisfaction, acquire new clients, and increase sales. It aligns with businesses aiming to expand customer engagement and boost revenue. read more →

CustomerGauge aids in improving customer satisfaction and ROI, focusing on customer acquisition. It attracts businesses looking for feedback-driven growth models. read more →

Core Features

Qualaroo offers features such as AI-powered analytics, custom reports, and seamless data integration. These features meet the advanced analytics needs of diverse businesses. read more →

CustomerGauge provides analytics, integration, and custom reports. It caters to businesses focused on structured feedback data and loyalty strategy implementation. read more →

Vendor Support

Qualaroo provides 24/7 support, email, chat, and phone support, ensuring robust assistance for any technical or operational needs. read more →

CustomerGauge offers 24/7 support, supplemented by chat, email, and phone, supporting businesses that value continuous assistance. read more →

Segments and Industries

Qualaroo serves large enterprises, small businesses, and mid-market segments primarily in IT, software, and retail industries. read more →

CustomerGauge is popular among enterprises and mid-markets in IT, software, and hospitality, emphasizing its customizable nature for loyalty. read more →

Operational Alignment

Qualaroo is versatile, fitting a range of business sizes and operations with its robust analytics and customization options. read more →

CustomerGauge aligns best with larger enterprises and medium businesses focusing on feedback-driven loyalty management. read more →