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Olark vs Livechat: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Olark vs. Livechat is based on a specific set of business needs and context. The comparison uses 13350 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Olark and Livechat

Olark, Livechat, Userlike, SnapEngage, etc., belong to a category of solutions that help Live Chat. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Olark covers Engagement Management with Chat, Helpdesk Management with Chat, Communication Management with Chat, Customer Feedback Management with Chat, etc.

Livechat focuses on Helpdesk Management with Chat, Engagement Management with Website, Contact List Management with Chat, Customer Feedback Management with Chat, etc.

"Our website is our storefront. Olark is the way for the staff in our store to engage with the person who’s coming in to figure out what’s on the shelf, learn more, and find their size. " - Julie Bond

"We liked the intuitive and easy-to-use interface, as well as the fact that we could give our customers the chance to rate our consultants. More importantly, we can monitor the quality of customer service thanks to advanced analytics. " - Milena Wojewoda

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Olark

Focus area

Olark is better than Livechat for

Software Failure Risk

  • low

logo Livechat

Focus area

Livechat is better than Olark for

Software Failure Risk

  • low

About

Olark: Live Chat Software for Sales and Customer Support

LiveChat | Live Chat Software and Help Desk Software

Age

2008

2002

Financials

SEED

IPO

Business Need

Total Processes
(we found evidences for)

65

87

Total Goals
(we found evidences for)

11

18

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up



communication management

sending & publishing communications

tracking & monitoring communications


customer feedback management

measuring customer satisfaction



contact list management

creating contact list


generation of new leads



training & onboarding


workflow management



social media management

social media analytics

engaging on social media

scheduling post to social media


conversion management



knowledge management

creating knowledge base


rating and review management





loyalty management

identify target customers


touchpoint management


lead qualification

lead qualification: technographic


account management


sales review & feedback


products & pricelist management


content management

content publishing


discount management


promotion management



sales document management

proposal & quote management


channel management



customer case management


lifetime value management


revenue cycle management





campaign management


relationship management


meeting management


call transcription


sales call management

meeting management

call transcription


competitive intelligence





referral management


conference call management






Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve ROI

  • Improve internal communications

  • Scale best practices

  • Enter new markets internationally or locally

  • Improve brand engagement

  • Improve digital and social presence

  • Improve stakeholder relations

  • Build brand awareness

  • See 8 more
  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve internal communications

  • Improve ROI

  • Improve brand engagement

  • Improve digital and social presence

  • Improve efficiency

  • Build brand awareness

  • Scale best practices

  • Reduce bounce

  • Improve visibility

  • Increase average basket value

  • Grow market share

  • Improve consistency

  • Increase customer life time value

  • Enter new markets internationally or locally

  • Launch new products

  • See 15 more

Top Channels

Channels Used

  • chat

  • website

  • phone calls

  • e-mail

  • offline

  • social media

  • video

  • mobile

  • promotions

  • Facebook

  • point of sale

  • user generated content

  • blogs

  • newsletter

  • on premises

  • Facebook page

  • mobile app

  • trade shows

  • Slack

  • events

  • support groups

  • text SMS

  • games

  • coupons

  • out of home

  • billboards

  • Instagram

  • print media

  • magazine

  • mass media

  • radio

  • television

  • omnichannel

  • See 30 more
  • chat

  • website

  • phone calls

  • e-mail

  • offline

  • social media

  • video

  • mobile

  • promotions

  • Facebook

  • point of sale

  • user generated content

  • blogs

  • newsletter

  • on premises

  • Facebook page

  • mobile app

  • trade shows

  • Slack

  • events

  • support groups

  • text SMS

  • games

  • coupons

  • out of home

  • billboards

  • Instagram

  • print media

  • magazine

  • mass media

  • radio

  • television

  • omnichannel

  • See 30 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

low

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low

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Business Setting