LiveAgent: LiveAgent offers simple customer support software for teams. Great customer service is achieved with better help desk tools, and setup takes just 5 minutes.
Talkative: Talkative automates 50% of customer support queries using AI, enhancing human agents' efficiency. Revenue is increased through live chat, WhatsApp, SMS, and video.
Introducing LiveAgent and Talkative
LiveAgent, Talkative, Freshservice, freshdesk, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
LiveAgent covers Helpdesk Management with Chat, Knowledge Management with Chat, Engagement Management with Social Media, Contact List Management with Chat, etc.
Talkative focuses on Engagement Management with Chat, Contact List Management with Website, Generation Of New Leads with Chat, Communication Management with Phone Calls, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
LiveAgent and Talkative: Best activities based on customer satisfaction
LiveAgent in Action: Unique Activities
How efficiently Does LiveAgent manage your Helpdesk Management?
"...For example, they had to actually log into the help desk to see what the actual ticket said...." Peer review by Kevin Woods, Managing Director, CostManager
How does LiveAgent address your Knowledge Management Challenges?
"...I like that I can have all the multi-channels (social media, knowledge base, ticket system, live chat)..." Peer review by Lynette Chia, Information Technology and Services
How does LiveAgent facilitate Communication Management?
"...We have been tracking our phone calls and emails at work and tagging them according to how we are helping our customers...." Peer review by User in Religious Institutions, Religious Institutions
Talkative in Action: Unique Activities
How does Talkative facilitate Engagement Management?
"...We give you the tools and service you need to convert, engage and support customers at scale Personalisation...." Live Chat, Video Calling, Cobrowsing Software
Why is Talkative the best choice for Contact List Management?
"...Our main benefit was a service based one, offering a contact mode for customer who wish to use it...." Peer review by Carl N, Head of Membership Services Operations
What benefits does Talkative offer for Generation Of New Leads?
"...How Call-It Automotive use Talkative's live web chat and web calling functionality to improve lead generation and provide stellar customer service for their clients...." Talkative Case Study
How can Talkative optimize your Customer Feedback Management Workflow?
"...Now, agents can converse instantly with customers, regardless of language or location, which has led to an increase in customer satisfaction...." Talkative Case Study
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve internal communications
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Improve digital and social presence
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Enter new markets internationally or locally
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Improve ROI
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Improve efficiency
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Scale best practices
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Launch new products
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Grow market share
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Improve visibility
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Improve brand engagement
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Build brand awareness
- See 11 more
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Improve digital and social presence
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Acquire customers
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Increase sales & revenue
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Improve internal communications
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Enter new markets internationally or locally
- See 2 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
| LiveAgent | Talkative | |
|---|---|---|
| Peer score | 4.6 | 4.4 |
| Peer insights | 12773 | 238 |
| Top industries |
Information Technology And Services 17.0%
Internet 11.0%
Computer Software 11.0%
|
|
| SMB and Mid-Market | 88.0% | 73.0% |
| Enterprise | 12.0% | 27.0% |
| Pricing | LiveAgent |
Integrations
Ecosystem partners each product commonly connects with.
LiveAgent
News
Latest Talkative news
Talkative Product Updates
Talkative has introduced Voice AI Test Runs in beta, a feature enabling automated testing of voice AI agents against custom scenarios. This tool allows users to simulate customer interactions, assess bot responses, and ensure consistent performance post-configuration changes. It aids in validating updates and maintaining system stability by providing detailed interaction summaries and performance grades.
Similar alternatives in this category
Other products peers often evaluate alongside these two. Compare each alternative with either product.
