Talkative Overview

Talkative elevates customer service by integrating AI-driven automation across various communication platforms, including live chat, WhatsApp, SMS, and video. Businesses leverage Talkative to handle up to 50% of support queries automatically, allowing human agents to focus on complex interactions that drive revenue. In practical terms, this means faster response times and more efficient use of resources, as agents are freed from repetitive tasks. Companies utilizing Talkative can transform slow responses and agent confusion into streamlined, data-backed interactions. By analyzing interactions, businesses gain insights into customer behavior, enhancing service quality and agent performance. Talkative's approach aligns with industry trends towards personalized, omnichannel customer service, preparing organizations for future challenges in customer engagement.

Use Cases

Customers recommend Engagement Management, Contact List Management, Generation Of New Leads, as the business use cases that they have been most satisfied with while using Talkative.

Other use cases:

  • Tracking & Monitoring Communications
  • Customer Feedback Management
  • Social Media Analytics
  • Rating And Review Management
  • Digital Marketing
  • Sales Call Management
  • Collaboration
See all use cases See less use cases

Business Priorities

Improve Digital And Social Presence and Acquire Customers are the most popular business priorities that customers and associates have achieved using Talkative.

Other priorities:

  • Increase Sales & Revenue
  • Improve Internal Communications
  • Enter New Markets Internationally Or Locally
See all business priorities See less business priorities

Talkative Use-Cases and Business Priorities: Customer Satisfaction Data

Talkative works with different mediums / channels such as Chat. Website. Phone Calls etc.

Talkative's features include Personalization. and Talkative support capabilities include Chat Support, 24/7 Support, Phone Support, etc. also Talkative analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Our main benefit was a service based one, offering a contact mode for customer who wish to use it...." Peer review by Carl N, Head of Membership Services Operations

Talkative, Veloxy, Avochato, Hunter, Mission Suite, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Talkative automates 50% of customer support queries using AI, enhancing human agents' efficiency. Revenue is increased through live chat, WhatsApp, SMS, and video.

Talkative Customer wins, Customer success stories, Case studies

How does Talkative facilitate Engagement Management?

What benefits does Talkative offer for Contact List Management?

What benefits does Talkative offer for Generation Of New Leads?

How does Talkative facilitate Customer Feedback Management?

12 buyers and buying teams have used Cuspera to assess how well Talkative solved their Help Desk needs. Cuspera uses 238 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Internova Travel Group - Travel

Talkative helped Internova Travel Group improve digital customer service across its 6,000+ travel agencies. Internova needed a platform to support different agency needs, from live chat to video chat... and seamless Mitel integration. Talkative delivered a custom solution with enhanced live chat, video chat, and SMS messaging. Agencies could now connect with customers online in the way that fit them best. Internova praised Talkative for its excellent product and partnership.

Read on →

LendInvest - Financial Services

Talkative live chat helped LendInvest improve customer support and efficiency. LendInvest wanted to reduce time customers spent searching for information and lower call center load. They used Talkati...ve’s omnichannel chat with Salesforce integration. Agents responded faster and brokers got better service. LendInvest saw a 108% month-on-month increase in interactions after launch.

Read on →

Fred. Olsen Cruise Lines - Travel

Fred. Olsen Cruise Lines wanted to improve their online booking process. Before, customers could only contact the Reservations Team by phone or email. They chose Talkative’s video chat to give guests... face-to-face help online. After using Talkative, more guests used the new video chat. 41% of video chats led to a quote, and 13% led to a direct booking. The company says this helps them give more personal service to their guests.

Read on →

Formula 1® - Sports

Formula 1 wanted to improve support and user experience for over 500 million fans. They chose Talkative to manage all customer interactions in an omnichannel environment. Talkative's platform lets ag...ents handle chats, calls, and emails in one place. The integration with Formula 1's CRM reduced interaction times by two minutes. Supervisors can update fans in real-time during race weekends. Fans worldwide now get support in over 100 languages.

Read on →

Camden Council - Government Administration

Camden Council serves about 280,000 residents in London. They needed to handle many daily requests, especially about housing, and help people who do not speak English as their first language. Camden ...Council used Talkative to add live chat, video chat, SMS, WhatsApp, and automatic translation to their services. These new channels made it easier for residents to get help in their own language. As a result, Camden Council cut their telephony demand in half and increased digital channel use to 41% in one year.

Read on →

Healthspan - Food & Beverages

Healthspan had many customer queries about their 200+ products. Their support team handled over 150,000 interactions each month. They wanted a solution to answer questions faster and more accurately.... They used Talkative’s Generative AI Chatbot. In just 8 weeks, the chatbot resolved 90% of product queries. This helped improve customer satisfaction and made work easier for their agents.

Read on →
lightning

Peers used Talkative for engagement management and contact list management

Talkative Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.06/5 ★

Read Reviews (6)
Custom Reports

4.03/5 ★

Read Reviews (28)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.06/5 ★

Read Reviews (6)
Custom Reports

4.03/5 ★

Read Reviews (28)

Software Failure Risk Guidance

?

for Talkative

Overall Risk Meter

Low Medium High

Top Failure Risks for Talkative

Talkative Ltd News

Partnership

Yara Technologies partners with Clover Infotec to revolutionize EdTech in Botswana

The news is about Yara Technologies partnering with Clover Infotec to launch its platforms, Talkative Parents and Quanta, in Botswana. This strategic resale partnership aims to enhance the EdTech landscape with predictive analytics and AI-powered tools, focusing on digital communication and data intelligence for schools. The initiative targets premium private institutions initially, with plans to expand across the broader school system.

Read more →

Talkative Ltd Profile

Company Name

Talkative Ltd

Company Website

//gettalkative.com

HQ Location

Newport, Wales

Employees

01-10

Social

Linkedin Twitter

Financials

SERIES A