Talkative Overview

Talkative elevates customer service by integrating AI-driven automation across various communication platforms, including live chat, WhatsApp, SMS, and video. Businesses leverage Talkative to handle up to 50% of support queries automatically, allowing human agents to focus on complex interactions that drive revenue. In practical terms, this means faster response times and more efficient use of resources, as agents are freed from repetitive tasks. Companies utilizing Talkative can transform slow responses and agent confusion into streamlined, data-backed interactions. By analyzing interactions, businesses gain insights into customer behavior, enhancing service quality and agent performance. Talkative's approach aligns with industry trends towards personalized, omnichannel customer service, preparing organizations for future challenges in customer engagement.

Use Cases

Customers recommend Engagement Management, Contact List Management, Generation Of New Leads, as the business use cases that they have been most satisfied with while using Talkative.

Other use cases:

  • Tracking & Monitoring Communications
  • Customer Feedback Management
  • Social Media Analytics
  • Rating And Review Management
  • Digital Marketing
  • Sales Call Management
  • Collaboration
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Business Priorities

Improve Digital And Social Presence and Acquire Customers are the most popular business priorities that customers and associates have achieved using Talkative.

Other priorities:

  • Increase Sales & Revenue
  • Improve Internal Communications
  • Enter New Markets Internationally Or Locally
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Talkative Use-Cases and Business Priorities: Customer Satisfaction Data

Talkative works with different mediums / channels such as Chat. Website. Phone Calls etc.

Talkative's features include Personalization. and Talkative support capabilities include Chat Support, 24/7 Support, Phone Support, etc. also Talkative analytics capabilities include Analytics, and Custom Reports.

Reviews

"...They have worked hard to customise all of this to our brand, as well as ensuring the various lead generation tools are correctly tracking...." Peer review by Agency

Talkative, Veloxy, Avochato, Hunter, Mission Suite, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Talkative automates 50% of customer support queries using AI, enhancing human agents' efficiency. Revenue is increased through live chat, WhatsApp, SMS, and video.

Comprehensive Insights on Talkative Use Cases

What solutions does Talkative provide for Engagement Management?

Why is Talkative the best choice for Contact List Management?

Why is Talkative the best choice for Generation Of New Leads?

Why is Talkative the best choice for Customer Feedback Management?

9+ more Business Use Cases

12 buyers and buying teams have used Cuspera to assess how well Talkative solved their Help Desk needs. Cuspera uses 238 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Case Studies

Retail

CASE STUDY Bugaboo

Bugaboo wanted to give better help to customers with complex questions. They also wanted to save time by handling simple questions automatically. They needed a chat solution that worked well with Sal...esforce. Bugaboo used Talkative’s live chat and chatbot with Salesforce integration. After using Talkative, Bugaboo automated about 50% of chat interactions. This let their agents focus on more important tasks and improved customer service. Bugaboo also saw better agent productivity and expects to grow online sales with this solution.

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CASE STUDY Fred. Olsen Cruise Lines

Fred. Olsen Cruise Lines wanted to improve their online booking process. Before, customers could only contact the Reservations Team by phone or email. They chose Talkative’s video chat to give guests... face-to-face help online. After using Talkative, more guests used the new video chat. 41% of video chats led to a quote, and 13% led to a direct booking. The company says this helps them give more personal service to their guests.

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Financial Services

CASE STUDY Altra Credit Union

Altra Credit Union wanted to improve their online customer experience and reporting. They needed a new live chat feature and better integration with their Mitel phone system. Talkative provided a cus...tom solution with enhanced live chat and cobrowse, fully integrated into Mitel. Now, Altra's team can help customers online and guide them around the website. Altra's CIO praised Talkative for their speed, agility, and partnership.

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Sports

CASE STUDY Formula 1®

Formula 1 wanted to improve support and user experience for over 500 million fans. They chose Talkative to manage all customer interactions in an omnichannel environment. Talkative's platform lets ag...ents handle chats, calls, and emails in one place. The integration with Formula 1's CRM reduced interaction times by two minutes. Supervisors can update fans in real-time during race weekends. Fans worldwide now get support in over 100 languages.

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Food & Beverages

CASE STUDY Healthspan

Healthspan had many customer queries about their 200+ products. Their support team handled over 150,000 interactions each month. They wanted a solution to answer questions faster and more accurately.... They used Talkative’s Generative AI Chatbot. In just 8 weeks, the chatbot resolved 90% of product queries. This helped improve customer satisfaction and made work easier for their agents.

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Government Administration

CASE STUDY Camden Council

Camden Council serves about 280,000 residents in London. They needed to handle many daily requests, especially about housing, and help people who do not speak English as their first language. Camden ...Council used Talkative to add live chat, video chat, SMS, WhatsApp, and automatic translation to their services. These new channels made it easier for residents to get help in their own language. As a result, Camden Council cut their telephony demand in half and increased digital channel use to 41% in one year.

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lightning

Peers used Talkative for engagement management and contact list management

Talkative Features

  • Low
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  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.06/5 ★

Read Reviews (6)
Custom Reports

4.03/5 ★

Read Reviews (28)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.06/5 ★

Read Reviews (6)
Custom Reports

4.03/5 ★

Read Reviews (28)

Software Failure Risk Guidance

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for Talkative

Overall Risk Meter

Low Medium High

Top Failure Risks for Talkative

Talkative Ltd Profile

Company Name

Talkative Ltd

Company Website

//gettalkative.com

HQ Location

Newport, Wales

Employees

01-10

Social

Linkedin Twitter

Financials

SERIES A