Talkative Overview
Talkative elevates customer service by integrating AI-driven automation across various communication platforms, including live chat, WhatsApp, SMS, and video. Businesses leverage Talkative to handle up to 50% of support queries automatically, allowing human agents to focus on complex interactions that drive revenue. In practical terms, this means faster response times and more efficient use of resources, as agents are freed from repetitive tasks. Companies utilizing Talkative can transform slow responses and agent confusion into streamlined, data-backed interactions. By analyzing interactions, businesses gain insights into customer behavior, enhancing service quality and agent performance. Talkative's approach aligns with industry trends towards personalized, omnichannel customer service, preparing organizations for future challenges in customer engagement.
Use Cases
Customers recommend Engagement Management, Contact List Management, Generation Of New Leads, as the business use cases that they have been most satisfied with while using Talkative.
Business Priorities
Improve Digital And Social Presence and Acquire Customers are the most popular business priorities that customers and associates have achieved using Talkative.
Talkative Use-Cases and Business Priorities: Customer Satisfaction Data
Talkative works with different mediums / channels such as Chat. Website. Phone Calls etc.
Talkative's features include Personalization. and Talkative support capabilities include Chat Support, 24/7 Support, Phone Support, etc. also Talkative analytics capabilities include Analytics, and Custom Reports.
Reviews
"...Companies that wish to engage their customers from within their website/app...." Peer review from Talkative
Peer review evidence (same sources as the product rating summary)
"...Companies that wish to engage their customers from within their website/app...." Peer review from Talkative
"...Our main benefit was a service based one, offering a contact mode for customer who wish to use it...." Peer review by Carl N, Head of Membership Services Operations
"...They have worked hard to customise all of this to suit our in-house style, as well as ensure the various lead generation tools are correctly tracking and integrated with our other systems...." Live Chat, Video Calling, Cobrowsing Software
Talkative, Veloxy, Avochato, Hunter, Mission Suite, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Talkative automates 50% of customer support queries using AI, enhancing human agents' efficiency. Revenue is increased through live chat, WhatsApp, SMS, and video.
Talkative Customer wins, Customer success stories, Case studies
What benefits does Talkative offer for Engagement Management?
What Are the key features of Talkative for Contact List Management?
How can Talkative enhance your Generation Of New Leads process?
What solutions does Talkative provide for Customer Feedback Management?
12 buyers and buying teams have used Cuspera to assess how well Talkative solved their Help Desk needs. Cuspera uses 238 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Peers used Talkative for engagement management and contact list management
Talkative Competitors
Talkative Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (6) |
| Custom Reports | Read Reviews (28) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (6) |
| Custom Reports | Read Reviews (28) |
Talkative Integrations
Talkative integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Talkative
Overall Risk Meter
Top Failure Risks for Talkative
Talkative Ltd News
Talkative Product Updates
Talkative has introduced Voice AI Test Runs in beta, a feature enabling automated testing of voice AI agents against custom scenarios. This tool allows users to simulate customer interactions, assess bot responses, and ensure consistent performance post-configuration changes. It aids in validating updates and maintaining system stability by providing detailed interaction summaries and performance grades.
Talkative Product Updates
Talkative has released DTMF support for its Voice AI, enabling the processing of digits entered via a customer's dial pad. This update allows for hybrid voice and IVR-style journeys, offering more flexibility in customer interactions. The feature enhances the Voice AI experience by allowing both spoken and keypad inputs, improving customer engagement and reducing friction in voice interactions.
Talkative Product Updates
Talkative has introduced Voice AI Pronunciation Dictionaries, allowing users to customize how their Voice AI pronounces specific words and phrases. This feature enhances the spoken AI customer experience by enabling custom pronunciations and substitutions, particularly for brand-specific or uncommon terms. It is available for all Talkative customers using Speech-to-Text-to-Speech configurations.
Talkative Product Updates | New Knowledge Base UI (Beta)
Talkative has launched a new user interface for its AI Knowledge Base, now in beta. The update offers a streamlined view for managing the Knowledge Base, monitoring performance, and refining AI responses. It includes a new prompt builder for enhanced chatbot control, improving user experience by consolidating tools into one interface.
Talkative Ltd Profile
Company Name
Talkative Ltd
Company Website
//gettalkative.comHQ Location
Newport, Wales
Employees
01-10
Social
Financials
SERIES A
