AOne ATM used Talkative to add video chat, live chat, web callbacks, and chatbot features to their ATM terminals and website. Customers can now... connect instantly with remote bank tellers by scanning a QR code at the ATM. This new MiniBranch experience helps users get real-time support from expert advisors. AOne ATM improved customer service and created a seamless digital connection for their clients. Albert Howard from AOne ATM praised Talkative for its versatility and innovation.
LendInvest used Talkative’s live chat to improve customer support and efficiency. Before, customers struggled to find product information and agents... had trouble tracking interactions. LendInvest wanted to reduce call center load and offer real-time chat for brokers. With Talkative, they integrated live chat and Salesforce, making responses faster and customer experience better. After launch, LendInvest saw a 108% month-on-month increase in interactions.
Altra Credit Union wanted to improve customer communication and reporting. They needed live chat and deeper integration with their Mitel... phone system. Talkative delivered a custom solution with live chat and cobrowse, fully integrated into Mitel. Now, Altra’s team can help customers online and guide them on the website. The CIO praised Talkative for fast delivery and strong partnership.
Hospitality Case Studies and Customer Success Stories with Talkative
Internova Travel Group
- Hospitality
- Very Large
New York, USA
Talkative helped Internova Travel Group upgrade digital customer communication across 6,000 travel agencies. Agencies used Talkative’s live chat, video chat,... and SMS messaging to connect with customers online. Some brands integrated Talkative with Mitel, while others used standalone deployments. The 'Book Human' campaign let travel advisors meet customers face-to-face via video chat. Internova praised Talkative for its customized solution and seamless integration.
Fred. Olsen Cruise Lines used Talkative’s video chat to improve their online booking process. Before, guests could only contact the... reservations team by phone or email. With Talkative, website visitors can now start instant video calls for a more personal experience. After launch, 41% of video chats led to a cruise quote and 13% resulted in a direct booking. The new channel increased guest engagement and set Fred. Olsen apart for customer service.
Retail Case Studies and Customer Success Stories with Talkative
Lululemon
- Retail
- Large
Vancouver, Canada
Lululemon used Talkative’s real-time video chat to connect online shoppers with product experts. This solution let customers get in-store style... advice from anywhere. Lululemon saw a 30% increase in average order value for video chat shoppers. The brand also achieved a 94% positive rating for video chat users. Video chat interactions grew by 400%, leading to more sales and higher revenue.
Healthspan
- Health, Wellness And Fitness
- Medium
UK
Healthspan used Talkative to transform its contact centre from voice-first to AI-driven. They started with live chat and messaging, then... added AI automation for chat and email. The Product Professor AI agent now answers product questions instantly, resolving 90% of product-related queries. Customer satisfaction rose to 89%. Voice AI now handles simple phone queries 24/7, reducing wait times and freeing agents for complex tasks.
Entertainment Case Studies and Customer Success Stories with Talkative
Formula 1
- Entertainment
- Very Large
London, UK
Formula 1 used Talkative to manage interactions with over 500 million fans. The platform unified chats, calls, and emails into... their CRM, giving agents a single view of each fan. This reduced interaction times by two minutes and let agents escalate to voice or cobrowse for faster issue resolution. Supervisors updated channels in real time during race weekends, improving fan communication. Talkative supported over 100 languages, ensuring a consistent experience for global fans.
Legal Services Case Studies and Customer Success Stories with Talkative
Medical Defence Union (MDU)
- Legal Services
- Medium
London, UK
Talkative helped the Medical Defence Union cut application drop-off and speed up support. MDU used Talkative’s live chat, cobrowse, and... chatbot to help new applicants get answers fast. Advisors could handle web chats and calls together, thanks to integration with Mitel. The chatbot answered simple questions and handed off complex ones to humans. MDU met strict data security needs with flexible data retention. Membership applications increased and contact center load dropped.
Camden Council
- Government Administration
- Large
London, UK
Talkative helped Camden Council cut telephony demand by 50%. The council used Talkative’s live chat, video chat, cobrowse, and social... messaging to support 280,000 residents. Automatic translation enabled service in over 100 languages. Advisors could help residents in real time and prioritize urgent requests. Digital channel usage grew to 41% in one year.
Consumer Goods Case Studies and Customer Success Stories with Talkative
Bugaboo
- Consumer Goods
- Medium
Amsterdam, Netherlands
Bugaboo used Talkative AI to scale global customer support and boost sales. AI now handles 75% of all chat interactions,... up from 45% at launch. Monthly chat volumes grew from under 1,000 to over 4,000. Customers who use AI add items to their cart at a 20% rate, compared to 6% for others. Average order value is 35% higher for those engaging with AI. Bugaboo now offers 24/7 multilingual support in six languages, while agents focus on complex queries.
Automotive Case Studies and Customer Success Stories with Talkative
ICX
- Automotive
- Medium
UK
ICX used Talkative to improve digital customer experience for automotive dealers. They needed a chat platform to capture more leads... and customize chat widgets for each client. Talkative’s no-code widget builder let ICX create branded chat interfaces. Advisors used enhanced live chat to nurture leads and pass them to dealers in real time. ICX integrated Talkative with social messaging and their custom lead distribution API. They now support 24-7 chat and handle over 10 concurrent chats per agent.
