Freshsales vs. Soleran eSalesTrack: Comparing Best CRM Solutions 2026

Overview: Freshsales and Soleran eSalesTrack as CRM Category solutions.

Freshsales: Freshsales is AI-powered sales CRM software designed to build sales pipelines and close deals effortlessly. It's free for up to 3 users.

Soleran eSalesTrack: eSalesTrack offers a web-based CRM with powerful tools that ensure competitiveness and scalability. Soleran's features help businesses stay ahead.

This comparison of Freshsales vs. Soleran eSalesTrack draws on 8463 Cuspera insights from customer stories. The use cases and topics below show where the two products overlap and where each one stands apart.

Both Freshsales and Soleran eSalesTrack are commonly chosen for Asset tracking and reporting automation.

Freshsales also supports Customer support ticket management, IT service management automation, Customer support automation, IT service request management, etc.

Soleran eSalesTrack also supports Facilities work order management, Fire safety inspection management, Environment of Care rounds automation, Facility compliance tracking automation, etc.

Evidence shows that both products are used for Workforce management, Asset management, Healthcare operations.

Freshsales also covers IT service management, Customer support, Customer engagement, Customer support automation, etc.

Soleran eSalesTrack also covers Compliance management, Facilities management, Work order automation, Field data collection, etc.

Top use cases: Freshsales vs Soleran eSalesTrack

Use cases tied to Freshsales and Soleran eSalesTrack from verified data sources. Click any use case for supporting evidences.

Freshsales
Soleran eSalesTrack
Shared by both · Use cases
Freshsales Soleran eSalesTrack

Top Capabilities: Freshsales vs Soleran eSalesTrack

Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

Freshsales
Shared
Soleran eSalesTrack
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Freshsales only
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Deployed Market Segments: Freshsales vs Soleran eSalesTrack

Share of peer evidence by company size for Freshsales and Soleran eSalesTrack. Each product segments add up to 100%. Click any segment for supporting evidence.

Freshsales 100%
Soleran eSalesTrack 100%

Freshsales and Soleran eSalesTrack: Best activities based on customer satisfaction

Freshsales in Action: Unique Activities

What benefits does Freshsales offer for Engagement Management?
Freshsales helps businesses track customer engagement and follow-up activities. The platform allows users to schedule emails, monitor website activity, and manage customer interactions. However, Freshsales’ segmentation tool is limited, which makes it difficult to effectively distribute content to specific customer groups.
"...Before we had enough problems to make visual follow-ups to our sales processes...." Peer review by Daniel Ernesto R, Marketing Manager, Retail
How can Freshsales optimize your Communication Management Workflow?
Freshsales provides a comprehensive communication management system, allowing users to send and track emails, make phone calls, and manage interactions all in one platform. Users can track email opens, clicks, and replies, send personalized bulk emails, and generate reports on communication activities. While Freshsales offers robust communication capabilities, it lacks dynamic filtering for reports, which could improve data analysis.
"...I have the ability to send bulk emails to potential customers, import and manage large lists, and customize data fields and work with email templates...." Peer review by Lida M., Phoenix Energy Technologies
What makes Freshsales ideal for Workflow Management?
Freshsales helps manage sales workflows automatically. The software makes it easy to create and use workflows. While Freshsales helps businesses automate many tasks, some advanced features may require third-party tools.
"...By automating emails and tasks, Intelligent Workflows in Freshsales ensure all leads and deals are managed efficiently...." Peer review by Patrick Barnes, Co-founder and Chief Executive Officer, Advocately
How does Freshsales facilitate Lead Management?
Freshsales provides a simple yet powerful way to manage leads and deals. It helps organize and track leads, schedule correspondence, and manage the sales process. It offers limited capabilities for managing renewals and upsells.
"...Email communication, lead management, web analytics and many other features to list that is essential in lead and sales management...." Peer review by User
How can Freshsales enhance your Contact List Management process?
Freshsales helps manage customer contacts and leads by tracking their information and communication history. It allows users to send bulk emails, personalize messages, and score leads to prioritize outreach. Freshsales lacks clear differentiation between customer account managers and contact managers, which can cause confusion.
"...I used Microsoft Business Contact Manager (BCM) for years just because it was included with my Microsoft Office license...." Peer review by Sandrine B, CEO

Soleran eSalesTrack in Action: Unique Activities

What benefits does Soleran eSalesTrack offer for Forecasting?
eSalesTrack helps businesses with sales forecasting. This system allows companies to predict future sales and overcome challenges in forecasting. It enables automation of tasks like account management, event scheduling, and sales forecasting.
"...With this user-friendly feature, our customers can easily navigate the system features for online accounting, forecasting, payroll services, analytics, marketing, sales and other business processes...." CRM On Demand, Web Based CRM, Hosted CRM, Small Business CRM Software

News

Latest Freshsales news

Freshworks appoints Ryan Manning as Chief Product and Technology Officer

Freshworks has appointed Ryan Manning as Chief Product and Technology Officer. Manning will unify product and technology strategies across Freshworks' AI, IT, and customer experience products. He replaces Srinivasan Raghavan and will report to CEO Dennis Woodside. Manning was previously Chief Product Officer at BMC Helix and has held leadership roles at ServiceNow.

06/08/2026 - source