Freshsales vs. Bigcontacts CRM: Comparing Best CRM Solutions 2026

Overview: Freshsales and Bigcontacts CRM as CRM Category solutions.

Freshsales: Freshsales is AI-powered sales CRM software designed to build sales pipelines and close deals effortlessly. It's free for up to 3 users.

Bigcontacts CRM: BIGContacts simplifies contact management to improve customer relationships. Benefits include enhanced prospect management for SMBs.

This comparison of Freshsales vs. Bigcontacts CRM draws on 9702 Cuspera insights from customer stories. The use cases and topics below show where the two products overlap and where each one stands apart.

Freshsales supports Customer support ticket management, IT service management automation, Customer support automation, IT service request management, etc.

Bigcontacts CRM supports Condominium property management automation, Customer relationship management for youth sports, Customer data management for telecom services, Sales pipeline and follow-up management, etc.

Evidence shows that both products are used for Customer engagement, Sales management, Customer relationship management.

Freshsales also covers IT service management, Customer support, Customer support automation, Workflow automation, etc.

Bigcontacts CRM also covers Contact management, Property management, Customer data management, Collaboration tools, etc.

Top use cases: Freshsales vs Bigcontacts CRM

Use cases tied to Freshsales and Bigcontacts CRM from verified data sources. Click any use case for supporting evidences.

Freshsales Bigcontacts CRM

Top Capabilities: Freshsales vs Bigcontacts CRM

Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

Freshsales
Shared
Bigcontacts CRM
Shared by both · Topics
Freshsales only
Bigcontacts CRM only

Deployed Industries: Freshsales vs Bigcontacts CRM

Lengths: relative industry prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

Freshsales
Shared
Bigcontacts CRM
Shared by both · Industries
Freshsales only
Bigcontacts CRM only

Deployed Market Segments: Freshsales vs Bigcontacts CRM

Share of peer evidence by company size for Freshsales and Bigcontacts CRM. Each product segments add up to 100%. Click any segment for supporting evidence.

Freshsales 100%
Bigcontacts CRM 100%

Freshsales and Bigcontacts CRM: Best activities based on customer satisfaction

Freshsales in Action: Unique Activities

Why is Freshsales the best choice for Engagement Management?
Freshsales helps businesses track customer engagement and follow-up activities. The platform allows users to schedule emails, monitor website activity, and manage customer interactions. However, Freshsales’ segmentation tool is limited, which makes it difficult to effectively distribute content to specific customer groups.
"...It helps to engage the leads/prospects in various way and monitor their status with lead score...." Peer review by Shiju D, Senior Product Manager, Information Technology and Services
How efficiently Does Freshsales manage your Communication Management?
Freshsales provides a comprehensive communication management system, allowing users to send and track emails, make phone calls, and manage interactions all in one platform. Users can track email opens, clicks, and replies, send personalized bulk emails, and generate reports on communication activities. While Freshsales offers robust communication capabilities, it lacks dynamic filtering for reports, which could improve data analysis.
"...Client and partner relations and tracking - phone calls, emails, follow up management - and tracking chain of followups...." Peer review by Administrator
What solutions does Freshsales provide for Workflow Management?
Freshsales helps manage sales workflows automatically. The software makes it easy to create and use workflows. While Freshsales helps businesses automate many tasks, some advanced features may require third-party tools.
"...Sales campaign and workflows really make your life easier when following up on prospects/contacts...." Peer review by Luciana Montivero, Sales Developer, Omnia Salud
What solutions does Freshsales provide for Lead Management?
Freshsales provides a simple yet powerful way to manage leads and deals. It helps organize and track leads, schedule correspondence, and manage the sales process. It offers limited capabilities for managing renewals and upsells.
"...If i am talking about benefit so there is many benefit like email tracking, website activity tracking, lead management and smart sequence for mailer...." Peer review by Pratik R, Manager - Cloud Services, Information Technology and Services

Bigcontacts CRM in Action: Unique Activities

How can Bigcontacts CRM enhance your Contact List Management process?
BigContacts is a comprehensive contact management system that allows users to organize contacts, manage tasks, track opportunities, and manage email campaigns. It offers an easy-to-use interface for managing contacts, including tracking contact sources and sales pipeline progress. However, BigContacts has limitations in its contact list viewing options, which are restricted to predefined fields.
"...I love how easy it is to import my client's contacts each month...." Peer review by Joan M, Virtual Assistant, Information Services
What solutions does Bigcontacts CRM provide for Helpdesk Management?
The system offers comprehensive helpdesk management capabilities, providing assistance with customization, technical support, and initial setup. Support staff readily provide guidance on using features such as tags and filters. However, some features may require assistance due to their complexity.
"...don't be afraid to ask for help from support including a free demo and use of the various tags and contacts filters...." Peer review by User
How efficiently Does Bigcontacts CRM manage your Campaign Management?
This software offers campaign management capabilities that allow users to organize contacts, manage tasks, track opportunities, and manage email campaigns. It provides tools for creating and executing marketing campaigns, including email marketing and direct marketing. The mail merge and campaign marketing features are somewhat difficult to use.
"...Very helpful in securing new business and staying in touch with clients I really like the integrated email marketing campaigns...." Peer review by Matthew Gritter, Insurance

News

Latest Freshsales news

Freshworks expands Freddy AI with email & workflows

Freshworks has expanded its Freddy AI service software, adding workflow creation tools, email support, and agent assistance. New features include AI agent workflows in Freddy AI Agent Studio, Freddy AI Agent for Email, and enhanced file handling. Freddy AI Copilot now offers continuous assistance and a conversational interface. Broader updates include a Model Context Protocol gateway for external AI tool integration and various product improvements.

16/09/2026 - source