Overview: Forsta (formerly Confirmit) and Qualtrics as Customer Feedback Management Category solutions.
Forsta excels in analytics and custom reporting, tailored for enterprises in research and management consulting. Qualtrics, with extensive AI and integration features, suits diverse industries, particularly in education. Both offer robust feedback management, but Forsta's strength lies in market research, while Qualtrics excels in engagement management. Businesses seeking dedicated support may prefer Qualtrics for its comprehensive customer service offerings.
Forsta (formerly Confirmit): Confirmit-Horizons, the new frontier of experience and research technology, is offered by Forsta. Cutting-edge solutions in CX, VoC, VoE, Qual, Quant, and data visualization are delivered globally.
Qualtrics: Qualtrics XM helps deliver exceptional frontline experiences and build high-performing teams. Products people love can be created with this leading experience management software.
Forsta (formerly Confirmit) and Qualtrics: Best Use cases based on the customer satisfaction data
Key Activities Supported
Forsta facilitates market research and feedback collection with capabilities like engaging surveys and campaign management. This aligns with needs in data-driven strategies and customer engagement. read more →
Qualtrics supports a broad range of customer feedback management capabilities, including helpdesk and engagement management, fitting extensive customer interaction processes. read more →
Business Goals
Forsta helps improve customer satisfaction and enter new markets. It addresses the strategic needs of businesses looking to boost ROI through data analysis and insights. read more →
Qualtrics enhances customer relationships and aids in acquiring customers. It suits businesses focused on expanding market presence and building brand awareness. read more →
Core Features
Forsta offers standout features in custom reporting and analytics, with strong integration capabilities. These features cater to enterprises requiring solid data import and export operations. read more →
Qualtrics provides extensive analytics and custom reporting, bolstered by AI and security features, meeting the diverse needs of large-scale feedback management. read more →
Vendor Support Preferences
Forsta provides 24/7 support with options for email, chat, and phone, which aligns with its operational use in large enterprises. read more →
Qualtrics offers extensive support, including training and onboarding, with 24/7 support preference reflecting the need for comprehensive guidance across industries. read more →
User Segments and Industries
Forsta is predominantly used by enterprises in the research and consulting sectors, making it well-suited for complex industry needs. read more →
Qualtrics has a significant presence across education and other industries, serving a wider array of market segments, from mid-market to large enterprises. read more →
Operational Alignment
Forsta integrates smoothly into workflows of enterprises focused on research and data analytics, offering a fit for structured survey processes. read more →
Qualtrics aligns with various operational workflows, designed to support diverse scales and environments, suitable for both educational institutions and corporates. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Forsta (formerly Confirmit) in Action: Unique Use Cases
What benefits does Forsta (formerly Confirmit) offer for Market Research?
How can Forsta (formerly Confirmit) optimize your Campaign Management Workflow?
Qualtrics in Action: Unique Use Cases
How can Qualtrics optimize your Customer Feedback Management Workflow?
How can Qualtrics optimize your Engagement Management Workflow?
Why is Qualtrics the best choice for Helpdesk Management?
What makes Qualtrics ideal for Training & Onboarding?
Integrations
Few Forsta (formerly Confirmit) Integrations
Few Qualtrics Integrations
News
Latest Forsta (formerly Confirmit) News
Press Ganey Forsta Appoints Luke Williams as Chief Customer Experience and Research Officer
Forsta, part of Press Ganey, has appointed Luke Williams as Chief Customer Experience and Research Officer. Williams will lead customer experience and research strategy, focusing on enhancing Forstas HX Platform and driving innovation in customer and employee experience solutions.
Latest Qualtrics News
State Board of Education, Qualtrics partnering to transform K-12 education - Yahoo
The State Board of Education is partnering with Qualtrics to transform K-12 education.
What benefits does Forsta (formerly Confirmit) offer for Social Media Management?