ConnectWise Manage and Track-It! cater to different organizational needs within the help desk solutions category. ConnectWise Manage excels in robust sales and integration capabilities, empowering businesses to manage sales documents, workflows, and extensive client interactions. It's widely used by large enterprises in IT sectors. On the other hand, Track-It! emphasizes helpdesk and knowledge management, aligning well with enterprises and mid-market companies, particularly in diverse industries including education and manufacturing. Its focus on enhancing stakeholder relations and internal communications makes it suitable for businesses aiming for streamlined communications.
ConnectWise Manage: ConnectWise-Manage offers MSPs powerful PSA software with integrated help desk, sales, marketing, and billing tools. A free trial is available to maximize revenue predictability.
Track-It!: Track-It! is IT help desk software for managing tickets, change requests, knowledge base, and IT assets. It is designed for help desks and service desks.
Top use cases: ConnectWise Manage vs Track-It!
Use cases tied to ConnectWise Manage and Track-It! from verified data sources. Click any use case for supporting evidences.
| ConnectWise Manage | Track-It! |
|---|---|
Top Capabilities: ConnectWise Manage vs Track-It!
Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.
Deployed Industries: ConnectWise Manage vs Track-It!
Lengths: relative industry prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.
Deployed Market Segments: ConnectWise Manage vs Track-It!
Share of peer evidence by company size for ConnectWise Manage and Track-It!. Each product segments add up to 100%. Click any segment for supporting evidence.
| ConnectWise Manage | Track-It! | |
|---|---|---|
| Key Capabilities Supported | ConnectWise Manage supports sales document, helpdesk, and workflow management. ConnectWise Manage aligns with operational needs by optimizing client interactions and documentation. → | Track-It! supports helpdesk and knowledge management. Track-It! is focused on tracking and monitoring communications within enterprise environments. → |
| Business Goals | ConnectWise Manage helps businesses acquire customers and increase sales. ConnectWise Manage is ideal for companies looking to enhance customer relationships and scale best practices. → | Track-It! aims to improve stakeholder relations and internal communications. Track-It! aligns with improving efficiency and customer engagement at an operational level. → |
| Core Features | ConnectWise Manage stands out with its data export and integration capabilities. Custom reporting in ConnectWise Manage allows companies to tailor their analytical needs. → | Track-It! boasts ease of migration and data import as its standout features. Analytics in Track-It! cater to mid-market demands for efficiency. → |
| Vendor Support | ConnectWise Manage offers extensive support including 24/7 availability. Users prefer ConnectWise Manage for its reliable phone and email support options. → | Track-It! provides 24/7 support though not as extensive as ConnectWise Manage. Support in Track-It! includes phone and email, suitable for smaller-scale operations. → |
| Segments and Industries | ConnectWise Manage is favored by large enterprises in IT and computer security sectors. Its integration abilities suit the complex needs of big businesses. → | Track-It! is popular with enterprises and mid-market firms across varied industries like education and manufacturing. Track-It! fits those seeking sector versatility. → |
| Operational Alignment | ConnectWise Manage integrates well into large scale operations due to its robust feature set. It suits environments that demand full sales and workflow management. → | Track-It! fits enterprises and mid-markets looking for focused helpdesk solutions. Its design is conducive to environments with specific communication and tracking requirements. → |
Applying your context and needs changes the comparison
ConnectWise Manage and Track-It!: Best activities based on customer satisfaction
ConnectWise Manage in Action: Unique Activities
How efficiently Does ConnectWise Manage manage your Helpdesk Management?
"...ConnectWise was used by the IT Department at the organization to track help desk service requests...." Peer review by Administrative Assistant in Information Technology
How can ConnectWise Manage enhance your Sales Document Management process?
"...Agreement or Contract Management - Techs don't need to know when users call or email in whether something is or is not covered...." Peer review by Brad Bell, Lead Network Services Delivery Engineer, Workplace Technology Center
What solutions does ConnectWise Manage provide for Workflow Management?
"...We use it as a support ticketing system, documentation tool, sales management, marketing, invoicing, workflow automation, process documentation tool, quoting, inventory management, procurement, AR, etc...." Peer review by Karl Bickmore, Partner, Premier IT, Inc.
What Are the key features of ConnectWise Manage for Engagement Management?
"...More recently we have started using the Sales modules allowing us to provide and follow up with existing clients as well as prospects...." Peer review by Executive in Information Technology
How can ConnectWise Manage optimize your Contact List Management Workflow?
"...Syncing with QuickbooksGenerates automatic emails for clients with past due billsConnectWise Sell is a great product that also syncs well with ConnectWise...." Peer review by JoAnn Larsen, Controller, MotherG
Track-It! in Action: Unique Activities
Why is Track-It! the best choice for Knowledge Management?
"...Open and track helpdesk tickets to keep a knowledge base of known issues with known solutions...." Peer review by User
How efficiently Does Track-It! manage your License Management?
"...Track-It! is an IT service desk management platform by BMC Software that handles asset, change management, knowledge and license management and provides multiple reporting and analytics dashboards...." Peer review
Integrations
Ecosystem partners each product commonly connects with.
ConnectWise Manage
News
Latest ConnectWise Manage news
ConnectWise warns of new ScreenConnect flaw without patch - BleepingComputer
ConnectWise has identified a vulnerability in its ScreenConnect Remote Access platform, affecting both cloud and on-premises deployments. The company has issued temporary mitigation steps to block potential attacks while working on a permanent fix. ScreenConnect is widely used by MSPs and IT departments for remote troubleshooting and system maintenance.
Latest Track-It! news
BMC Helix named a leader in the 2026 Gartner Magic Quadrant for IT Service Management Platforms
BMC Helix has been named a Leader in the 2026 Gartner Magic Quadrant for IT Service Management Platforms. This recognition highlights BMC Helix's strength in connecting service management, operations, observability, and AI-driven execution under its ServiceOps strategy.
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