Track-It! Overview
This is a summary of the comprehensive capabilities and benefits of Track-It! based on over 828 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Track-It!, Mojo Helpdesk, osTicket, HaloITSM, Jitbit Helpdesk, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Track-It! is right for your needs? Our Cuspera AI engine can evaluate how Track-It! fits your specific business needs, industry, and context. Get your personalized assessment report today.
Track-It! supports business activities such as:
- Helpdesk Management
- Knowledge Management
- Tracking & Monitoring Communications
- License Management
- Engagement Management
Track-It! can help you with many business goals, such as Enhance Customer Relationships, Improve Stakeholder Relations, Improve Internal Communications, Acquire Customers, Scale Best Practices, etc. It can help manage these activities if you use E-Mail Website Phone Calls etc. for these needs. As a solution, Track-It!'s capabilities include Ticketing, Dashboard, Personalization, etc.
Track-It! Information Technology and Services Vertical is its biggest customer base.
Reviews
"...It's helpdesk has made it so that users can easily address issues to IT staff, and guarantee a response and resolution...." Peer review by Jason L, IT Support Technician
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Track-It! solved their Help Desk needs. Cuspera uses 828 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Business Priorities
Enhance Customer Relationships and Improve Stakeholder Relations are the most popular business priorities peers achieved using Track-It!.
Use Cases
Peers recommend Helpdesk Management , Knowledge Management , Tracking & Monitoring Communications , as the business use cases that they have been most satisfied while using Track-It!.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management |
4.84/5 ★ |
"...It's helpdesk has made it so that users can easily address issues to IT staff, and guarantee a response and resolution...." Peer review by Jason L, IT Support Technician |
| Knowledge Management |
4.64/5 ★ |
"...The ability to track customer issues and build a knowledge base...." Peer review by Administrator |
| Tracking & Monitoring Communications with E-Mail, Website and Phone Calls |
4.73/5 ★ |
"...The solution was pretty easy to setup and configure and TrackIT seems to provide all of the functionality that we need: -being able to generate tickets and monitor different email accounts and have them assigned to different techs depending on the email address used -ability to maintain a solutions page for closed out tickets for future reference -detailed configurations for different aspects of the ticket: estimated resolution dates, severity, ability to change/re-assign tech to tickets, etc...." Peer review by Hans H., Insurance |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management |
4.84/5 ★ |
"...It's helpdesk has made it so that users can easily address issues to IT staff, and guarantee a response and resolution...." Peer review by Jason L, IT Support Technician |
|
| Knowledge Management |
4.64/5 ★ |
"...The ability to track customer issues and build a knowledge base...." Peer review by Administrator |
|
| Tracking & Monitoring Communications with E-Mail, Website and Phone Calls |
4.73/5 ★ |
"...The solution was pretty easy to setup and configure and TrackIT seems to provide all of the functionality that we need: -being able to generate tickets and monitor different email accounts and have them assigned to different techs depending on the email address used -ability to maintain a solutions page for closed out tickets for future reference -detailed configurations for different aspects of the ticket: estimated resolution dates, severity, ability to change/re-assign tech to tickets, etc...." Peer review by Hans H., Insurance |
|
18+ more Business Use Cases
Our AI advisor, Wyz, harnessed 828 insights from peers and experts to help you assess how these Track-It! use cases fit your Help Desk needs.
Frequently Asked Questions(FAQ)
for Track-It!
What is Track-It! used for?
What are the top features of Track-It!?
Who uses Track-It!?
What are Track-It! alternatives?
Where is Track-It! located?
Popular Business Setting
for Track-It!
Top Industries
- Information Technology and Services
- Education
- Manufacturing
Popular in
- Mid Market
- Enterprise
- Small Business
Peers used Track-It! to Enhance customer relationships and Improve stakeholder relations
Track-It! Alternatives
Peer and Expert Opinion on Features
for Track-It!
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (127) |
| Dashboard | Read Reviews (14) |
| Personalization | Read Reviews (11) |
| Alerts: popups & Notifications | Read Reviews (9) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (127) |
| Dashboard | Read Reviews (14) |
| Personalization | Read Reviews (11) |
| Alerts: popups & Notifications | Read Reviews (9) |
IT and Other Capabilities
for Track-It!
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (36) |
| Data Import | Read Reviews (103) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (36) |
| Data Import | Read Reviews (103) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (164) |
| Phone Support | Read Reviews (16) |
| Email Support | Read Reviews (12) |
| Chat Support | Read Reviews (9) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (164) |
| Phone Support | Read Reviews (16) |
| Email Support | Read Reviews (12) |
| Chat Support | Read Reviews (9) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (11) |
| Custom Reports | Read Reviews (102) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (11) |
| Custom Reports | Read Reviews (102) |
Software Failure Risk Guidance
?for Track-It!
Overall Risk Meter
Top Failure Risks for Track-It!
Vendor Profile Details
Company Name
BMC
Company Website
https://www.bmc.com/HQ Location
Houston, TX
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