Track-It! Overview
Track-It! is IT help desk software for managing tickets, change requests, knowledge base, and IT assets. It is designed for help desks and service desks.
Use Cases
Customers recommend Helpdesk Management, Knowledge Management, Tracking & Monitoring Communications, as the business use cases that they have been most satisfied with while using Track-It!.
Business Priorities
Enhance Customer Relationships and Improve Stakeholder Relations are the most popular business priorities that customers and associates have achieved using Track-It!.
Track-It! Use-Cases and Business Priorities: Customer Satisfaction Data
Track-It! works with different mediums / channels such as E-Mail. Website. Phone Calls etc.
Track-It!'s features include Ticketing, Dashboard, Personalization, etc. and Track-It! support capabilities include 24/7 Support, Phone Support, Email Support, etc. also Track-It! analytics capabilities include Analytics, and Custom Reports.
Reviews
"...It's helpdesk has made it so that users can easily address issues to IT staff, and guarantee a response and resolution...." Peer review by Jason L, IT Support Technician
Track-It!, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, Elevio, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Track-It!
Top Industries
- Information Technology and Services
- Education
- Manufacturing
Popular in
- Mid Market
- Enterprise
- Small Business
Track-It! is popular in Information Technology And Services, Education, and Manufacturing and is widely used by Mid Market, Enterprise, and Small Business.
Comprehensive Insights on Track-It! Use Cases
What benefits does Track-It! offer for Helpdesk Management?
How can Track-It! enhance your Knowledge Management process?
How does Track-It! address your License Management Challenges?
How efficiently Does Track-It! manage your Engagement Management?
11 buyers and buying teams have used Cuspera to assess how well Track-It! solved their Help Desk needs. Cuspera uses 828 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Case Studies
CASE STUDY ME Bank
CASE STUDY ME Bank
CASE STUDY Advanced
CASE STUDY Advanced
CASE STUDY Advanced
CASE STUDY Balfour Beatty
Video
Track-It! 2018 - Configuring Email
Frequently Asked Questions(FAQ)
for Track-It!
What is Track-It! used for?
What are the top features of Track-It!?
Who uses Track-It!?
What are Track-It! alternatives?
Where is Track-It! located?
Peers used Track-It! for helpdesk management and knowledge management
Track-It! Competitors
Track-It! Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (11) |
| Custom Reports | Read Reviews (102) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (11) |
| Custom Reports | Read Reviews (102) |
Software Failure Risk Guidance
?for Track-It!
Overall Risk Meter
Top Failure Risks for Track-It!
BMC Software, Inc. News
BMC Named a Leader for Service Orchestration and Automation Platforms ...
BMC has been recognized as a Leader in the 2025 Gartner Magic Quadrant for Service Orchestration and Automation Platforms (SOAP). This acknowledgment highlights BMC's Control-M platform, which integrates AI-driven operations and offers extensive workflow orchestration capabilities. The platform supports multi-cloud data pipelines and AI/ML orchestration, enhancing automation scalability and reliability.
BMC Announces Abhijit Kakhandiki as new SVP and GM of Digital Business Automation - Yahoo Finance
bmc appointed Abhijit Kakhandiki as senior vice president and general manager of digital business automation. He will lead the Control-M automation platform, reporting to CEO Ayman Sayed. Kakhandiki brings over 25 years of enterprise technology experience, succeeding Gur Steif in this key executive role.
BMC's New AI-Driven Solutions Designed for the Multi-Cloud World - PR Newswire
BMC has launched new AI-driven solutions for managing multi-cloud environments.
BMC Named a Leader for Service Orchestration and Automation Platforms (SOAP) in the 2024 Gartner Magic Quadrant report - PR Newswire
BMC has been recognized as a leader in Service Orchestration and Automation Platforms in the 2024 Gartner Magic Quadrant report.
BMC Software, Inc. Profile
Company Name
BMC Software, Inc.
Company Website
https://www.bmc.com/HQ Location
Houston, TX
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