Track-It! Overview

Track-It! is IT help desk software for managing tickets, change requests, knowledge base, and IT assets. It is designed for help desks and service desks.

Use Cases

Customers recommend Helpdesk Management, Knowledge Management, Tracking & Monitoring Communications, as the business use cases that they have been most satisfied with while using Track-It!.

Other use cases:

  • License Management
  • Engagement Management
  • Campaign Analytics
  • Products & Pricelist Management
  • Social Media Analytics
  • Workflow Management
  • Order Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Improve Stakeholder Relations are the most popular business priorities that customers and associates have achieved using Track-It!.

Other priorities:

  • Improve Internal Communications
  • Acquire Customers
  • Scale Best Practices
  • Improve Efficiency
See all business priorities See less business priorities

Track-It! Use-Cases and Business Priorities: Customer Satisfaction Data

Track-It! works with different mediums / channels such as E-Mail. Website. Phone Calls etc.

Track-It!'s features include Ticketing, Dashboard, Personalization, etc. and Track-It! support capabilities include 24/7 Support, Phone Support, Email Support, etc. also Track-It! analytics capabilities include Analytics, and Custom Reports.

Reviews

"...The reason for the drop in call volume has to do with the ease of sending in help desk tickets to our department...." Peer review by Jamie King

Track-It!, HaloITSM, Web+Center, Issuetrak, Azuredesk, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Track-It!

Top Industries

  • Information Technology and Services
  • Education
  • Manufacturing

Popular in

  • Mid Market
  • Enterprise
  • Small Business

Track-It! is popular in Information Technology And Services, Education, and Manufacturing and is widely used by Mid Market, Enterprise, and Small Business.

Track-It! Customer wins, Customer success stories, Case studies

What solutions does Track-It! provide for Helpdesk Management?

What makes Track-It! ideal for Knowledge Management?

How can Track-It! optimize your License Management Workflow?

How can Track-It! enhance your Engagement Management process?

11 buyers and buying teams have used Cuspera to assess how well Track-It! solved their Help Desk needs. Cuspera uses 828 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

ME Bank - Banking - Banking

Control-M Workload Automation helped ME Bank resolve issues 80% faster. The bank automated batch processing for interbank transfers and account updates. Staff now save 3 hours per night on overnight ...batch windows. Automated alerts and logical job categories improved decision-making. Staffing needs dropped from one FTE to 0.2 FTE, boosting efficiency and customer service.

Read on →

Large telecommunications company - Telecommunications - Telecommunications

BMC Control-M helped a large telecommunications company automate billing and scheduling. The company saw a 406% ROI and payback in 2.4 months. Automation let them reallocate or eliminate 9 billing st...aff and avoid new hires. They improved customer satisfaction by reducing billing errors. BMC Control-M also enabled automation for truck dispatch and message accounting, boosting productivity.

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Duke Energy - Utilities - Utilities

BMC FootPrints helped Duke Energy automate network asset management and ensure NERC compliance. The company achieved a 242% ROI and a payback period of 5 months. Automation reduced manual reporting, ...improved audit management, and lowered noncompliance risk. Duke avoided hiring extra staff and now processes over 1,000 tickets monthly. The solution supports security, access, and change controls for critical grid infrastructure.

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The Hershey Company - Consumer Goods - Consumer Goods

Control-M helps The Hershey Company automate supply chain operations. The company manages thousands of jobs for transaction processing, data transfers, and reporting. Staff numbers dropped by 60%, bu...t Control-M lets Hershey do more with less. Centralized automation spots issues early and keeps processes running 24/7. Control-M supports Hershey’s digital transformation and growth in the consumer goods industry.

Read on →

Track-It! 2018 - Configuring Email

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Frequently Asked Questions(FAQ)

for Track-It!

What is Track-It! used for?

Track-It! is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Improve Stakeholder Relations by Helpdesk Management, Knowledge Management and Tracking & Monitoring Communications .

What are the top features of Track-It!?

Ticketing, Dashboard and Personalization are some of the top features of Track-It!.

Who uses Track-It!?

Track-It! is used by Information Technology And Services, Education and Manufacturing among other industries.

What are Track-It! alternatives?

HaloITSM, Web+Center, Issuetrak and Azuredesk are popular alternatives for Track-It!.

Where is Track-It! located?

Track-It! is headquartered at Houston, TX.
lightning

Peers used Track-It! for helpdesk management and knowledge management

Track-It! Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.78/5 ★

Read Reviews (11)
Custom Reports

3.66/5 ★

Read Reviews (102)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.78/5 ★

Read Reviews (11)
Custom Reports

3.66/5 ★

Read Reviews (102)

Software Failure Risk Guidance

?

for Track-It!

Overall Risk Meter

Low Medium High

Top Failure Risks for Track-It!

BMC Software, Inc. News

Product

BMC adds AI to Mainframe Tools to Close Skills Gap

BMC Software has launched AI-enhanced updates to its mainframe portfolio, addressing talent shortages and boosting automation. Key features include AI-driven development tools like zAdviser Enterprise Application Analysis and BMC AMI Assistant, which streamline workflows and enhance productivity. The updates also introduce BMC AMI Digital Certificate Management for automated security and Control-M Archive Service for hybrid cloud orchestration. These innovations position BMC as a leader in integrating AI with mainframe technology.

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Product

BMC Introduces AI-Powered Innovations for Mainframe Operations

BMC Software has launched AI-powered innovations for its mainframe platform, enhancing tools like BMC AMI zAdviser Enterprise and BMC AMI Assistant. These updates aim to bridge the mainframe skills gap by embedding AI into operational workflows, providing contextual insights, and automating tasks such as SSL/TLS certificate management. The Control-M platform also gains new archiving capabilities for compliance and auditing.

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Product

BMC Expands AI-Powered Mainframe Solutions

BMC Software has introduced new AI-powered mainframe solutions to address the skills gap as experienced professionals retire. Key innovations include the BMC AMI zAdviser Enterprise Application Analysis for productivity insights and the BMC AMI Digital Certificate Management solution for automated certificate management. These tools enhance application performance analysis and security, ensuring mainframe resilience in AI-driven enterprises.

Read more →
Product

BMC Embeds AI Across Its Mainframe Portfolio as Experienced Operators ...

BMC Software has integrated AI capabilities into its mainframe tools, enhancing BMC AMI zAdviser Enterprise with Application Analysis for risk assessment and modernization. The BMC AMI Assistant now includes a Knowledge Hub and Expert Chat for operational efficiency. Additionally, BMC introduced AMI Digital Certificate Management to automate SSL/TLS certificate lifecycles, addressing the skills gap as the mainframe workforce shifts to younger generations.

Read more →

BMC Software, Inc. Profile

Company Name

BMC Software, Inc.

Company Website

https://www.bmc.com/

HQ Location

Houston, TX

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