Track-It! Overview

Track-It! is IT help desk software for managing tickets, change requests, knowledge base, and IT assets. It is designed for help desks and service desks.

Use Cases

Customers recommend Helpdesk Management, Knowledge Management, Tracking & Monitoring Communications, as the business use cases that they have been most satisfied with while using Track-It!.

Other use cases:

  • License Management
  • Engagement Management
  • Campaign Analytics
  • Products & Pricelist Management
  • Social Media Analytics
  • Workflow Management
  • Order Management
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Business Priorities

Enhance Customer Relationships and Improve Stakeholder Relations are the most popular business priorities that customers and associates have achieved using Track-It!.

Other priorities:

  • Improve Internal Communications
  • Acquire Customers
  • Scale Best Practices
  • Improve Efficiency
See all business priorities See less business priorities

Track-It! Use-Cases and Business Priorities: Customer Satisfaction Data

Track-It! works with different mediums / channels such as E-Mail. Website. Phone Calls etc.

Track-It!'s features include Ticketing, Dashboard, Personalization, etc. and Track-It! support capabilities include 24/7 Support, Phone Support, Email Support, etc. also Track-It! analytics capabilities include Analytics, and Custom Reports.

Reviews

"...The Help Desk module delivers all the information needed to allow competent ticket resolution to our end users...." Peer review by Dana M., Government Administration

Track-It!, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, Elevio, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Track-It!

Top Industries

  • Information Technology and Services
  • Education
  • Manufacturing

Popular in

  • Mid Market
  • Enterprise
  • Small Business

Track-It! is popular in Information Technology And Services, Education, and Manufacturing and is widely used by Mid Market, Enterprise, and Small Business.

Comprehensive Insights on Track-It! Use Cases

How can Track-It! enhance your Helpdesk Management process?

What makes Track-It! ideal for Knowledge Management?

What Are the key features of Track-It! for License Management?

What makes Track-It! ideal for Engagement Management?

18+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Track-It! solved their Help Desk needs. Cuspera uses 828 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Case Studies

Computer Software

CASE STUDY Advanced

Advanced provide ITSM as a service to nearly five thousand company entities hosted on a multi-tenant, on-premise 7.6.04 BMC Remedy ITSM system. Advanced successfully completed a staggered upgrade to ...BMC Remedy ITSM 9.1.

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Information Technology and Services

CASE STUDY Advanced

BMC Remedyforce helped a company upgrade their multi-tenant system in stages, improving performance by 25% and reducing downtime by 90%.

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Computer Software

CASE STUDY Advanced

Advanced provide ITSM as a service to nearly five thousand company entities hosted on a multi-tenant, on-premise 7.6.04 BMC Remedy ITSM system. Advanced successfully completed a staggered upgrade to ...BMC Remedy ITSM 9.1.

Read more →
Banking

CASE STUDY ME Bank

ME Bank improved customer service by automating and fast-tracking issue resolution using Control-M services, enhancing efficiency and prioritizing new customers.

Read more →
Construction

CASE STUDY Balfour Beatty

Balfour Beatty enhanced both employee and customer experiences using BMC Helix ITSM, improving service efficiency.

Read more →
Banking

CASE STUDY ME Bank

ME Bank improved customer service by automating and fast-tracking issue resolution using Control-M services, enhancing efficiency and prioritizing new customers.

Read more →

Video

Track-It! 2018 - Configuring Email

Video Thumbnail

Frequently Asked Questions(FAQ)

for Track-It!

What is Track-It! used for?

Track-It! is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Improve Stakeholder Relations by Helpdesk Management, Knowledge Management and Tracking & Monitoring Communications .

What are the top features of Track-It!?

Ticketing, Dashboard and Personalization are some of the top features of Track-It!.

Who uses Track-It!?

Track-It! is used by Information Technology And Services, Education and Manufacturing among other industries.

What are Track-It! alternatives?

NinjaOne (Formerly NinjaRMM), Giva, Cayzu Help Desk and Elevio are popular alternatives for Track-It!.

Where is Track-It! located?

Track-It! is headquartered at Houston, TX.
lightning

Peers used Track-It! for helpdesk management and knowledge management

Track-It! Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.78/5 ★

Read Reviews (11)
Custom Reports

3.66/5 ★

Read Reviews (102)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.78/5 ★

Read Reviews (11)
Custom Reports

3.66/5 ★

Read Reviews (102)

Software Failure Risk Guidance

?

for Track-It!

Overall Risk Meter

Low Medium High

Top Failure Risks for Track-It!

BMC Software, Inc. News

Product

BMC's New AI-Driven Solutions Designed for the Multi-Cloud World - PR Newswire

BMC has launched new AI-driven solutions for managing multi-cloud environments.

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Awards

BMC Named a Leader for Service Orchestration and Automation Platforms (SOAP) in the 2024 Gartner Magic Quadrant report - PR Newswire

BMC has been recognized as a leader in Service Orchestration and Automation Platforms in the 2024 Gartner Magic Quadrant report.

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BMC Software, Inc. Profile

Company Name

BMC Software, Inc.

Company Website

https://www.bmc.com/

HQ Location

Houston, TX

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