HaloITSM stands out in helpdesk and workflow management, focusing on customer relationship enhancement and ease of migration. It caters mainly to large enterprises in IT and healthcare, providing robust 24/7 support. In contrast, Track-It! excels in helpdesk and communication management, emphasizing efficiency and comprehensive data handling. Suited for a broader range of industries, including education and manufacturing, it serves enterprise and mid-market customers with reliable 24/7 support.
HaloITSM: HaloITSM offers intuitive ITIL-aligned service desk software to standardize IT processes. A free trial is available for this all-inclusive, unlimited solution.
Track-It!: Track-It! is IT help desk software for managing tickets, change requests, knowledge base, and IT assets. It is designed for help desks and service desks.
Deployed Market Segments: HaloITSM vs Track-It!
Share of peer evidence by company size for HaloITSM and Track-It!. Each product segments add up to 100%. Click any segment for supporting evidence.
| HaloITSM | Track-It! | |
|---|---|---|
| Key Capabilities Supported | HaloITSM excels in helpdesk and workflow management, complemented by strong customer and feedback management features. Large enterprises benefit from its streamlined operations. → | Track-It! offers comprehensive helpdesk and license management, focusing on communication management. It is ideal for enterprises requiring detailed tracking. → |
| Business Goals | HaloITSM enhances relationships and helps acquire new customers. It aligns with the strategic goals of businesses aiming to improve communication. → | Track-It! improves stakeholder relations and acquires customers efficiently. It is beneficial for businesses looking to scale and enhance efficiency. → |
| Core Features | HaloITSM offers custom reports, seamless data import/export, and user-friendly integration. These features attract users needing compliance and advanced analytics. → | Track-It! shines with its analytics, data import, and custom report capabilities. It supports seamless integration and compliance for tech-savvy users. → |
| Vendor Support | HaloITSM provides comprehensive support, including 24/7 coverage, phone, chat, and email. It's designed to support dynamic environments and diverse user needs. → | Track-It! offers robust 24/7 support, with options for email and phone assistance. It caters to businesses that value responsive and continuous support. → |
| Segments and Industries | HaloITSM mainly serves large enterprises and IT services, also catering to healthcare and telecommunications. → | Track-It! serves a diverse clientele, from enterprises to mid-market, spanning industries like education, manufacturing, and IT. → |
| Operational Alignment | HaloITSM integrates well with large-scale operations, especially in IT-heavy environments seeking enhanced internal communication. → | Track-It! fits well with mid-market operations needing robust data management and stakeholder communication. → |
Applying your context and needs changes the comparison
HaloITSM and Track-It!: Best activities based on customer satisfaction
Most deployed common Activities for HaloITSM and Track-It!
What solutions does HaloITSM and Track-It! provide for Helpdesk Management?
"...Customisation and branding is easy to do and the help and support from day 1 has been excellent . ...." Peer review by Andy S., Operations Manager, Information Technology and Services
"...The software allows our Help Desk to answer tickets opened by the staff in over 50 locations to troubleshoot all their problems...." Peer review by William S, Director, Information Technology
HaloITSM in Action: Unique Activities
How does HaloITSM facilitate Workflow Management?
"...Among its best features, I can highlight your own domain and notification automation, for simple or specific tasks allowing you to organize the workflow...." Peer review by Samuel G, Arquitecto de datos
Track-It! in Action: Unique Activities
How can Track-It! enhance your Knowledge Management process?
"...Primary use is for helpdesk ticketing but very capable for asset management and inventory, change management, knowledge base, license management, and purchase management...." Peer review by Brad M., I.T. Endpoint Administrator, Banking
What solutions does Track-It! provide for License Management?
"...Primary use is for helpdesk ticketing but very capable for asset management and inventory, change management, knowledge base, license management, and purchase management...." Peer review by Brad M., I.T. Endpoint Administrator, Banking
What Are the key features of Track-It! for Engagement Management?
"...Integrated service tracking, follow up and management...." Peer review by Executive Sponsor
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
| HaloITSM | Track-It! | |
|---|---|---|
| Peer score | 4.5 | 4.0 |
| Peer insights | 531 | 828 |
| Top industries |
Information Technology And Services 56.0%
Hospital & Health Care 15.0%
Telecommunications 10.0%
|
Information Technology And Services 13.0%
Education 12.0%
Manufacturing 11.0%
|
| SMB and Mid-Market | 83.0% | 54.0% |
| Enterprise | 17.0% | 46.0% |
News
Latest HaloITSM news
Halo and UST Forge Partnership to Drive Enterprise Service Management
Halo has partnered with UST to integrate its enterprise service management platform into UST's global services portfolio. This collaboration aims to enhance service management capabilities for enterprises, offering improved operational efficiency and faster ROI. UST will provide implementation and advisory services to support the deployment of Halo's platform across multinational environments.
Latest Track-It! news
BMC Helix named a leader in the 2026 Gartner Magic Quadrant for IT Service Management Platforms
BMC Helix has been named a Leader in the 2026 Gartner Magic Quadrant for IT Service Management Platforms. This recognition highlights BMC Helix's strength in connecting service management, operations, observability, and AI-driven execution under its ServiceOps strategy.
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