NinjaOne (formerly NinjaRMM) vs. Track-It!: Comparing Best Help Desk Solutions 2026

Overview: NinjaOne (formerly NinjaRMM) and Track-It! as Help Desk Category solutions.

NinjaOne focuses on diverse capabilities tailored for large enterprises in tech industries, highlighting security and integration features. Track-It! offers rich helpdesk management suited for mid to large markets, with a focus on internal communication and stakeholder relations.

Top use cases: NinjaOne (formerly NinjaRMM) vs Track-It!

Use cases tied to NinjaOne (formerly NinjaRMM) and Track-It! from verified data sources. Click any use case for supporting evidences.

NinjaOne (formerly NinjaRMM) Track-It!

Top Capabilities: NinjaOne (formerly NinjaRMM) vs Track-It!

Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

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Deployed Industries: NinjaOne (formerly NinjaRMM) vs Track-It!

Lengths: relative industry prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

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Deployed Market Segments: NinjaOne (formerly NinjaRMM) vs Track-It!

Share of peer evidence by company size for NinjaOne (formerly NinjaRMM) and Track-It!. Each product segments add up to 100%. Click any segment for supporting evidence.

NinjaOne (formerly NinjaRMM) 100%
Track-It! 100%

NinjaOne (formerly NinjaRMM): NinjaOne, formerly NinjaRMM, is a top-rated UEM & IT management software. It offers an all-in-one platform with no contracts or platform fees, plus free onboarding and local support.

Track-It!: Track-It! is IT help desk software for managing tickets, change requests, knowledge base, and IT assets. It is designed for help desks and service desks.

Key Capabilities Supported

NinjaOne supports a range of capabilities like helpdesk management and contract management, emphasizing sales and workflow processes. →

Track-It! excels in helpdesk management and knowledge management, focusing on communication and engagement. →

Business Goals

NinjaOne aims to acquire customers and enhance relationships, focusing on improving efficiency and market growth. →

Track-It! focuses on enhancing customer and stakeholder relationships, offering solutions for internal communications. →

Core Features

NinjaOne stands out with security and privacy features, data import/export capabilities, and AI-powered tools. →

Track-It! emphasizes compliance and data management, with features supporting analytics and custom reporting. →

Vendor Support

NinjaOne provides robust support options, including 24/7 support and multiple communication channels like phone and email. →

Track-It! offers comprehensive support, featuring 24/7 availability and communication through email and phone. →

Segments and Industries

NinjaOne serves largely in IT and computer services, catering to large enterprises and enterprises. →

Track-It! has a diverse user base across IT, education, and manufacturing, appealing to various business sizes. →

Operational Alignment

NinjaOne fits well into large enterprises, providing a solution that scales with complex workflows in tech sectors. →

Track-It! integrates well with mid-market and enterprise operations, supporting streamlined communication processes. →

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NinjaOne (formerly NinjaRMM) and Track-It!: Best activities based on customer satisfaction

Most deployed common Activities for NinjaOne (formerly NinjaRMM) and Track-It!

How does NinjaOne (formerly NinjaRMM) and Track-It! address your Helpdesk Management Challenges?
Ninjaone Formerly Ninjarmm and Track It both offer helpdesk management features. Ninjaone Formerly Ninjarmm excels in remote support, providing real-time monitoring and cloud-based solutions. Track It focuses on integrated helpdesk and asset management, offering features such as self-service portals and inventory tracking. Ninjaone Formerly Ninjarmm emphasizes customer support, while Track It emphasizes affordability and ease of use. Track It has limitations in personalization options.
"...Easy to navigate interface, useful information at your fingertips, ability to quickly see "behind the scenes" when a user calls for help..." Peer review by Greg Smith
"...The reason for the drop in call volume has to do with the ease of sending in help desk tickets to our department...." Peer review by Jamie King

NinjaOne (formerly NinjaRMM) in Action: Unique Activities

What benefits does NinjaOne (formerly NinjaRMM) offer for Training & Onboarding?
Ninja offers comprehensive training and onboarding capabilities. The platform is designed for quick and easy adoption, enabling new technicians to learn the essential features within an hour-long session. Ninja’s onboarding process has been praised for its simplicity, allowing businesses to quickly and painlessly integrate new customers. Limitations exist for certain features still in development.
"...While we are new to NinjaRMM, our team has been incredible pleased with the onboarding process so far!..." Peer review by Hector F., COO, Information Technology and Services
How does NinjaOne (formerly NinjaRMM) address your Workflow Management Challenges?
This tool helps businesses streamline their operations by managing tasks and workflows efficiently. It improves communication, reduces manual work, and enables customized alerts. These features help businesses operate more effectively and improve productivity.
"...Being able to set custom alerts for each different workflow is great as well...." Peer review by Brendan M, IT Manager, Media Production

Track-It! in Action: Unique Activities

What solutions does Track-It! provide for Knowledge Management?
The platform helps create a repository of solutions to common problems. It can track customer issues and build a knowledge base for both technicians and users. The knowledge base is limited in its ability to handle complex information.
"...Track-It! comes with video setup tutorials and an online knowledge base...." Peer review
How can Track-It! enhance your License Management process?
The platform assists in managing software licenses. It helps track software assets and inventory. It also assists in managing changes to software licenses and inventory.
"...Includes Help Desk, Asset and Software License Management, basic Change Management, a Self Service Portal, and a Mobile Interface, among its many features...." Peer review by Alex Rogers
What Are the key features of Track-It! for Engagement Management?
The system enables the tracking, follow-up, and management of service requests. It provides a web-based interface, allowing users to interact with the system without installing any additional software. The system lacks a user dashboard, which limits real-time visibility into task status.
"...It is installable on a local server and has it's own web interface to let users to interact with it on a web browser without having to install the client...." Peer review by Sergio Antonio E, Consultor Independiente

News

Latest NinjaOne (formerly NinjaRMM) news

NinjaOne partners with ServiceNow to supercharge IT helpdesk teams

NinjaOne has integrated its IT operations platform with ServiceNow, enabling real-time endpoint data sharing to enhance IT service desk workflows. This integration aims to improve asset visibility, automate incident management, and provide a unified view of IT environments, helping organizations transition from reactive to proactive IT support.

26/07/2026 - source

Latest Track-It! news

BMC Achieves the AWS AI Competency

BMC has achieved the AWS AI Competency, recognizing its Control-M solution for AI-powered capabilities like intelligent automation and workflow orchestration on AWS. This competency highlights BMC's expertise in integrating with AWS technologies, such as Amazon Bedrock, to enhance AI, data, and application workflows. The Control-M SaaS platform, now available in multiple AWS regions, supports enterprises in operationalizing AI at scale.

12/08/2026 - source