Giva and Track-It! are help desk solutions that each offer unique features and capabilities to cater to diverse business needs. With a focus on comprehensive helpdesk management, Giva excels in serving healthcare and legal services industries. Meanwhile, Track-It! is robust in communication and license management, particularly benefiting sectors like IT, education, and manufacturing. Each product provides extensive support options to address complex operational requirements, ensuring businesses can align the software with their strategic goals effectively.
Giva: Giva's cloud customer service platform deploys in days and trains in one hour. It is highly customizable and offers top-notch reporting.
Track-It!: Track-It! is IT help desk software for managing tickets, change requests, knowledge base, and IT assets. It is designed for help desks and service desks.
Top use cases: Giva vs Track-It!
Use cases tied to Giva and Track-It! from verified data sources. Click any use case for supporting evidences.
| Giva | Track-It! |
|---|---|
Top Capabilities: Giva vs Track-It!
Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.
Deployed Industries: Giva vs Track-It!
Lengths: relative industry prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.
Deployed Market Segments: Giva vs Track-It!
Share of peer evidence by company size for Giva and Track-It!. Each product segments add up to 100%. Click any segment for supporting evidence.
| Giva | Track-It! | |
|---|---|---|
| Key Capabilities Supported | Giva enables organizations to manage their helpdesk efficiently with features like customer feedback and workflow management, particularly useful for legal services and healthcare industries. → | Track-It! excels in helpdesk management and tracking communications, which is highly applicable for IT service sectors and educational institutions. → |
| Business Goals | Giva focuses on improving ROI and acquiring customers, making it favorable for businesses looking to enhance customer relationships and increase revenue. → | Track-It! is designed to enhance customer relationships and improve communication efficiency, aligning well with organizations prioritizing internal communication and stakeholder relations. → |
| Core Features | Giva offers standout features such as custom reports and data import/export, benefiting enterprises that require robust analysis tools and easy data migration. → | Track-It! includes features like integration and custom reports, proving advantageous for companies needing seamless data handling and compliance. → |
| Vendor Support | Giva provides extensive 24/7 support across various channels, which is ideal for environments requiring constant availability. → | Track-It! also offers 24/7 support, prioritizing phone and email, suiting industries with complex communication needs. → |
| Segments and Industries | Giva is widely used by mid-market and enterprise clients in healthcare and legal services, indicating its strengths in these niche sectors. → | Track-It! has a large customer base in IT, education, and manufacturing, making it a comprehensive choice for larger and diverse industries. → |
| Operational Alignment | Giva fits well into environments that seek scalable integration with mobile and email communication, perfect for hospital and retail operations. → | Track-It! aligns well with enterprises that rely heavily on email and phone communications, fitting perfectly into large and medium-scale operational setups. → |
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Giva and Track-It!: Best activities based on customer satisfaction
Giva in Action: Unique Activities
How can Giva enhance your Helpdesk Management process?
"...We worked together on the AD integration and found the support team quite helpful and eager to ensure our needs were met...." Peer review by Suzanne D., Director Enterprise Services, Education
How can Giva optimize your Customer Feedback Management Workflow?
"...About Giva Giva is a cloud-based IT help desk that offers ticketing, knowledgebase, asset management, change management, dashboards, self-service portal, user satisfaction surveys, reporting and a mobile app at a very affordable price...." Peer review
How can Giva enhance your Workflow Management process?
"...Giva helped us focus on weak spots in make significant improvements in our workflows...." Peer review by Elaine Tanner, Kupa Incorporated
Track-It! in Action: Unique Activities
How efficiently Does Track-It! manage your Knowledge Management?
"...Track-It! comes with video setup tutorials and an online knowledge base...." Peer review
How efficiently Does Track-It! manage your License Management?
"...Track-It! is an IT service desk management platform by BMC Software that handles asset, change management, knowledge and license management and provides multiple reporting and analytics dashboards...." Peer review
How can Track-It! optimize your Engagement Management Workflow?
"...It is installable on a local server and has it's own web interface to let users to interact with it on a web browser without having to install the client...." Peer review by Sergio Antonio E, Consultor Independiente
News
Latest Track-It! news
BMC Helix named a leader in the 2026 Gartner Magic Quadrant for IT Service Management Platforms
BMC Helix has been named a Leader in the 2026 Gartner Magic Quadrant for IT Service Management Platforms. This recognition highlights BMC Helix's strength in connecting service management, operations, observability, and AI-driven execution under its ServiceOps strategy.
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