Clicktools: Clicktools, now SAP Service Cloud, enhances customer relationships and increases revenue by transforming customer feedback into actionable insights. Features include seamless CRM integration, dynamic questions, multi-language support, and mobile-friendly surveys.
InputKit: InputKit facilitates and automates customer satisfaction processes, enhancing retention and SEO. Features include automated surveys, proactive notifications, employee evaluation, and performance comparisons.
This comparison of Clicktools vs. InputKit draws on 1104 Cuspera insights from customer stories. The use cases and topics below show where the two products overlap and where each one stands apart.
Clicktools supports Winter airport operations automation, Procurement process automation, Automated material flow in manufacturing, Road asset management optimization, etc.
InputKit supports Customer feedback collection automation, Online reputation management, Customer feedback automation, Automated customer feedback collection, etc.
Evidence shows that both products are used for Customer engagement.
Clicktools also covers Workforce management, Procurement automation, Manufacturing automation, Asset management, etc.
InputKit also covers Customer feedback management, Reputation management, Customer experience management, Customer feedback, etc.
Top use cases: Clicktools vs InputKit
Use cases tied to Clicktools and InputKit from verified data sources. Click any use case for supporting evidences.
| Clicktools | InputKit |
|---|---|
Top Capabilities: Clicktools vs InputKit
Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.
Deployed Industries: Clicktools vs InputKit
Lengths: relative industry prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.
Deployed Market Segments: Clicktools vs InputKit
Share of peer evidence by company size for Clicktools and InputKit. Each product segments add up to 100%. Click any segment for supporting evidence.
Clicktools and InputKit: Best activities based on customer satisfaction
Clicktools in Action: Unique Activities
How does Clicktools address your Collecting Feedback Challenges?
"...It allows you to collect customer feedback via channels like social media, interactive voice response (IVR), SMS, email, web, mobile, and offline...." Peer review from Featured Customers
How efficiently Does Clicktools manage your Engaging Conversational Surveys?
"...The Marketing Dept. sent buyer intention and conference follow-up surveys...." Peer review by Sherrie Carter, Business Systems Analyst, Corporate IT Project Management Office, Blackbaud
InputKit in Action: Unique Activities
What makes InputKit ideal for Rating And Review Management?
"...We gather online reviews of our business from happy costumers only we also can keep track of unhappy customers and do everything we can do to keep them..." Peer review by Nicolas R., President, Marketing and Advertising
Integrations
Ecosystem partners each product commonly connects with.
Clicktools
News
Latest Clicktools news
SAP Accelerates AI‑Enabled SaaS Platform Buildout Ahead of Q3 Earnings - SaasRise
SAP is enhancing its AI-enabled SaaS platform through collaborations with Nvidia and NetApp. The partnership with Nvidia integrates the OpenShell security tool into SAP's Business AI Platform for AI governance, while NetApp focuses on cloud-native storage integration for AI workloads. These efforts aim to strengthen SAP's AI capabilities and create a competitive edge in mission-critical environments.
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