Customer Feedback Software to facilitate and automate their customer satisfaction process
Failure Risk for
InputKit
?
InputKit Overview
InputKit addresses the challenge of enhancing customer experience and employee performance by providing a comprehensive feedback management solution. Businesses leverage InputKit to gather actionable insights from customer interactions, enabling them to refine service delivery and boost satisfaction. The platform supports organizations in tracking employee performance, offering a dual advantage in customer and employee experience management. With over 1,000 satisfied clients worldwide, InputKit demonstrates its effectiveness in diverse industries. Its focus on real-time feedback collection and analysis helps companies make informed decisions, ultimately driving customer loyalty and improving ROI.
InputKit Use-Cases and Business Priorities: Customer Satisfaction Data
InputKit works with different mediums / channels such as
Social Media.
and
Facebook.
InputKit's features include
Embedded Survey Forms.
and InputKit support capabilities include
24/7 Support,
Email Support,
Chat Support,
etc.
also InputKit analytics capabilities include
Custom Reports,
and
Analytics.
InputKit,
belong to a category of solutions that help Customer Feedback Management.
Each of them excels in different abilities.
Therefore, determining the best platform for your business will depend on your specific needs and requirements.
InputKit facilitates and automates customer satisfaction processes, enhancing retention and SEO. Features include automated surveys, proactive notifications, employee evaluation, and performance comparisons.
Popular Business Setting
for InputKit
Top Industries
Marketing and Advertising
Internet
Government Administration
Popular in
Small Business
Enterprise
InputKit is popular in
Marketing And Advertising,
Internet,
and
Government Administration
and is widely used by
Small Business,
and
Enterprise,
InputKit Customer wins, Customer success stories, Case studies
How can InputKit enhance your Collecting Feedback process?
InputKit helps businesses gather feedback from customers. It offers tools such as surveys, reviews, and cross-sales. InputKit helps businesses improve customer service and increase positive online reviews.
How efficiently Does InputKit manage your Public Relations?
The company uses a quick and easy daily process for sending out communications. This process generates valuable feedback. The company receives approximately 20 reviews each month.
"...Cela ne prend que quelques minutes pour pr parer et envoyer chaque jour...."
Case Study RE / MAX d'Abord
Why is InputKit the best choice for Rating And Review Management?
InputKit provides tools for businesses to gather customer feedback and reviews. It offers features like surveys, online reviews, and cross-sales to help companies understand customer satisfaction and encourage positive reviews. InputKit currently limits customers to one online review per sequence.
Why is InputKit the best choice for Engaging And Following Up?
The software streamlines the after-sales follow-up process for businesses. It helps companies improve customer follow-ups and optimize the experience offered by their brokers. This results in a more efficient and satisfying experience for customers.
"...RE / MAX d'Abord improves its customer follow-ups and optimizes the experience offered by its brokers..."
Case Study RE / MAX d'Abord
InputKit helped Portes et Fenêtres Boulet automate customer follow-ups after installations and sales. Before InputKit, they got 1–2 Google or Facebook reviews per month. Now, they receive 5–6 reviews... monthly, a 3x increase. Their email response rate is 52%. Real-time alerts let them resolve issues fast. They save at least $15,000 a year in lost time, stress, and mismanaged cases.
Physio des Collines
- Health, Wellness And Fitness
InputKit helped Physio des Collines track customer satisfaction. Before InputKit, they had no way to measure customer experience or find pain points. With InputKit, they now use satisfaction surveys ...and share feedback with staff. Their response rate reached 75% per month. They achieved a 99% satisfaction level and a 92 NPS score. Google reviews per month increased by 2.7 times, helping them get more new customers.
InputKit helped Oxebo collect over 57,000 customer feedback responses. Oxebo increased its call volume by 35% after using InputKit. The company improved its Google rating from 3.5 to 4.4 and grew rev...iews from 153 to 1,337. InputKit made it easier to spot and fix errors, with 9% of customers reporting issues. Oxebo now has better technician performance and higher customer satisfaction.
Centre de parodontie et d'implantologie
- Health, Wellness And Fitness
InputKit helped Centre de parodontie et d'implantologie boost its NPS by 8 points. The dental clinic now collects 7 times more Google reviews each month. Staff save 4 hours per week with automated se...nding. Employees receive 40 positive feedback messages monthly. InputKit improved customer experience and online reputation for this health and wellness provider.
