InputKit Overview

InputKit addresses the challenge of enhancing customer experience and employee performance by providing a comprehensive feedback management solution. Businesses leverage InputKit to gather actionable insights from customer interactions, enabling them to refine service delivery and boost satisfaction. The platform supports organizations in tracking employee performance, offering a dual advantage in customer and employee experience management. With over 1,000 satisfied clients worldwide, InputKit demonstrates its effectiveness in diverse industries. Its focus on real-time feedback collection and analysis helps companies make informed decisions, ultimately driving customer loyalty and improving ROI.

Use Cases

Customers recommend Collecting Feedback, Public Relations, Rating And Review Management, as the business use cases that they have been most satisfied with while using InputKit.

Other use cases:

  • Engaging And Following Up
  • Cross Selling
  • Generation Of New Leads
  • Helpdesk Management
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Business Priorities

Acquire Customers and Improve ROI are the most popular business priorities that customers and associates have achieved using InputKit.

Other priorities:

  • Improve Customer Satisfaction
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InputKit Use-Cases and Business Priorities: Customer Satisfaction Data

InputKit works with different mediums / channels such as Social Media. and Facebook.

InputKit's features include Embedded Survey Forms. and InputKit support capabilities include 24/7 Support, Email Support, Chat Support, etc. also InputKit analytics capabilities include Custom Reports, and Analytics.

Reviews

"...It's also great because it automatically asks our customers to leave reviews on Google and Facebook...." Peer review by Marc Antoine D., Founder, Internet

InputKit, belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

InputKit facilitates and automates customer satisfaction processes, enhancing retention and SEO. Features include automated surveys, proactive notifications, employee evaluation, and performance comparisons.

Popular Business Setting

for InputKit

Top Industries

  • Marketing and Advertising
  • Internet
  • Government Administration

Popular in

  • Small Business
  • Enterprise

InputKit is popular in Marketing And Advertising, Internet, and Government Administration and is widely used by Small Business, and Enterprise,

Comprehensive Insights on InputKit Use Cases

How can InputKit optimize your Collecting Feedback Workflow?

What benefits does InputKit offer for Public Relations?

What benefits does InputKit offer for Rating And Review Management?

How can InputKit optimize your Engaging And Following Up Workflow?

Case Studies

Real Estate

CASE STUDY Mathieu Prévost-Labre, real estate agent at RE/MAX

InputKit helped Mathieu Prévost-Labre, a real estate agent at RE/MAX, grow his business fast. He went from 0 to 156 Google reviews in one year. His response rate doubled. He saw a 25% increase in rev...enue. Clients now trust him more because of his online reputation. InputKit gave him a 30x return on investment.

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Retail

CASE STUDY Trévi Joliette

InputKit helped Trévi Joliette collect customer feedback in a systematic way. Before, they paid for phone surveys that were costly and did not work well. After using InputKit, their Google rating wen...t from 3.8 to 4 stars. They got 5.1 times more Google reviews. The store saw more foot traffic and better customer loyalty. Staff can now fix problems quickly and make customers happier.

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Health, Wellness and Fitness

CASE STUDY LeBlanc Savaria Private Clinic

InputKit helped LeBlanc Savaria Private Clinic transform how they collect client feedback. Before InputKit, they had few tools to measure satisfaction. After using InputKit, they saw a 30 to 40% incr...ease in calls. The clinic tripled its revenue in less than 3 years. They gained an estimated $800,000 in revenue and a 76.9x increase in monthly new client acquisition.

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Automotive

CASE STUDY Point S - Pneus Carignan

InputKit helped Point S - Pneus Carignan save 40 hours per month on management and follow-up. The company now gets 4.5 times more Google reviews each month. Customer satisfaction reached 96% after us...ing InputKit. Staff receive 39 positive comments per month. Automated surveys made it easy to collect feedback and improve service.

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Health, Wellness and Fitness

CASE STUDY Physio des Collines

InputKit helped Physio des Collines track customer satisfaction. Before InputKit, they had no way to measure customer experience or find pain points. With InputKit, they now use satisfaction surveys ...and share feedback with staff. Their response rate reached 75% per month. They achieved a 99% satisfaction level and a 92 NPS score. Google reviews per month increased by 2.7 times, helping them get more new customers.

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Consumer Services

CASE STUDY Oxebo

InputKit helped Oxebo collect over 57,000 customer feedback responses. Oxebo increased its call volume by 35% after using InputKit. The company improved its Google rating from 3.5 to 4.4 and grew rev...iews from 153 to 1,337. InputKit made it easier to spot and fix errors, with 9% of customers reporting issues. Oxebo now has better technician performance and higher customer satisfaction.

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InputKit Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.34/5 ★

Read Reviews (6)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.34/5 ★

Read Reviews (6)

Software Failure Risk Guidance

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for InputKit

Top Failure Risks for InputKit

Input Kit Inc. Profile

Company Name

Input Kit Inc.

Company Website

https://www.inputkit.io/fr/

HQ Location

Longueuil, Quebec

Employees

01-10

Social

Facebook Linkedin

Financials

PRIVATE