Act!: Act! offers integrated CRM and marketing automation to enhance lead conversion and customer engagement. Users can market efficiently and build lasting customer relationships.
Servis.ai (formerly FreeAgent CRM): Freeagent-crm is a cost-effective CRM + CSM platform for sales, marketing, customer support, and project management. FreeAgent offers an easy-to-use interface.
This comparison report of Act! vs. Servis.ai (formerly FreeAgent CRM) is based on a specific set of business needs and context. The comparison uses 4765 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Act! and Servis.ai (formerly FreeAgent CRM)
Act!, Servis.ai (formerly FreeAgent CRM), GreenRope, GoldMine Premium CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Act! covers Contact List Management, Engagement Management with E-Mail, Communication Management with E-Mail, Sales Document Management with E-Mail, etc.
Servis.ai (formerly FreeAgent CRM) focuses on Engagement Management with E-Mail, Collaboration, Workflow Management, Generation Of New Leads with Mobile, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Act! and Servis.ai (formerly FreeAgent CRM): Best activities based on customer satisfaction
Act! in Action: Unique Activities
What makes Act! ideal for Contact List Management?
"...Its a decent database to store your companies contact list...." Peer review by Lisa, 2XL CORPORATION
What makes Act! ideal for Communication Management?
"...Tracking email campaigns...." Peer review by Wayne D
What Are the key features of Act! for Sales Document Management?
"...Intergrated email and quoting into word templates do not function correctly...." Peer review by Nick, Power Electronics
What Are the key features of Act! for Lead Tracking?
"...ACT! has been a great tool for us to track out prospects/customers...." Peer review by Pete, M J Painting Contractor Corp
Servis.ai (formerly FreeAgent CRM) in Action: Unique Activities
How does Servis.ai (formerly FreeAgent CRM) address your Engagement Management Challenges?
"...Trainer was very patient, followed up on all my issues, and made training enjoyable and stress-free...." Peer review by Tom, LabShare Partners, LLC
How does Servis.ai (formerly FreeAgent CRM) address your Collaboration Challenges?
"...Data duplication has been reduced significantly and collaboration across teams has become easier...." Case Study Moley Magnetics
What solutions does Servis.ai (formerly FreeAgent CRM) provide for Workflow Management?
"...I am very optimistic the final result will work well with my workflows...." Peer review by Mireya Jauregui, Owner, Life Solutions Insurance
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
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Enhance customer relationships
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Increase sales & revenue
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Enter new markets internationally or locally
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Improve ROI
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Improve internal communications
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Scale best practices
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Improve brand engagement
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Grow market share
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Improve consistency
- See 7 more
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Enhance customer relationships
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Increase sales & revenue
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Improve efficiency
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Acquire customers
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Improve ROI
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Improve internal communications
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Improve stakeholder relations
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Improve brand engagement
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Establish thought leadership
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Scale best practices
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Increase customer life time value
- See 8 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
| Act! | Servis.ai (formerly FreeAgent CRM) | |
|---|---|---|
| Peer score | 3.9 | 4.6 |
| Peer insights | 4212 | 553 |
| Top industries |
Financial Services 9.0%
Real Estate 8.0%
Computer Software 7.0%
|
Transportation/Trucking/Railroad 37.0%
Consumer Services 28.0%
Education 19.0%
|
| SMB and Mid-Market | 93.0% | 95.0% |
| Enterprise | 7.0% | 5.0% |
Integrations
Ecosystem partners each product commonly connects with.
Servis.ai (formerly FreeAgent CRM)
News
Latest Act! news
Act! Named a 2026 CRMmys Finalist for Best CRM for Small Business
Act! has been named a finalist in the 2026 CRMmys Awards for Best CRM for Small Business. This recognition highlights Act!'s commitment to providing CRM solutions tailored for small and midsized businesses, evaluated by an independent practitioner panel. The award reflects Act!'s performance against current standards and its longstanding focus on empowering SMBs.
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