Act! Overview

This is a summary of the comprehensive capabilities and benefits of Act! based on over 4212 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Act!, GreenRope, GoldMine Premium CRM, ClientLook, Bullhorn ATS & CRM, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Act! is right for your needs? Our Cuspera AI engine can evaluate how Act! fits your specific business needs, industry, and context. Get your personalized assessment report today.

Act! supports business goals such as:

  • Acquire Customers
  • Enhance Customer Relationships
  • Increase Sales & Revenue
  • Enter New Markets Internationally Or Locally
  • Improve ROI

Act! can help you with many activities, such as Contact List Management, Engagement Management, Communication Management, Sales Document Management, Lead Tracking, etc. It can help manage these activities if you use E-Mail and Phone Calls for these needs. As a solution, Act!'s capabilities include Recording, Templates, Personalization, etc.

Act! Financial Services Vertical is its biggest customer base.

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well Act! solved their CRM needs. Cuspera uses 4212 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Act!.

Other priorities:

  • Increase Sales & Revenue
  • Enter New Markets Internationally Or Locally
  • Improve ROI
  • Improve Internal Communications
  • Scale Best Practices
  • Improve Brand Engagement
  • Grow Market Share
  • Improve Consistency
See all business priorities See less business priorities

Use Cases

Peers recommend Contact List Management , Engagement Management , Communication Management , as the business use cases that they have been most satisfied while using Act!.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Contact List Management

4.69/5

Read Reviews (279)

"...I find it is an easy way to track client details and history...."
contacts history

4.24/5

Read Reviews (75)

"...Tasks are never lost, history on clients is always retrievable and systems are developed and honed...."
tracking contacts

4.95/5

Read Reviews (36)

"...Can be used as a standalone database simply for keeping track of business contacts or as a more in depth Cycle management system...."
creating contact list

4.33/5

Read Reviews (15)

"...Easy to create a contact and great follow up features...."
Engagement Management with E-Mail

4.91/5

Read Reviews (117)

"...I use it for tracking prospects and clients as well as for reminders for follow ups...."
engaging and following up

4.91/5

Read Reviews (97)

"...ACT allows me to record activities, encourage me to make calls and send follow up emails and stay in touch...."
Communication Management with E-Mail and Phone Calls

3.66/5

Read Reviews (92)

"...Once Outlook Office 2013 is configured, not a bad system for tracking emails sent and received from clients...."
sending & publishing communications

3.69/5

Read Reviews (50)

"...Send impactful emails that promote your products or services and look professional, without a big budget or marketing expertise...."
tracking & monitoring communications

3.44/5

Read Reviews (36)

"...Once Outlook Office 2013 is configured, not a bad system for tracking emails sent and received from clients...."
PEER EXPERIENCES
Contact List Management

4.69/5

Read Reviews (279)

"...I find it is an easy way to track client details and history...." Peer review by Peter Best JP BSc MBA, Business Owner, Data365
contacts history

4.69/5

Read Reviews (75)

tracking contacts

4.69/5

Read Reviews (36)

creating contact list

4.69/5

Read Reviews (15)

Engagement Management with E-Mail

4.91/5

Read Reviews (117)

"...I use it for tracking prospects and clients as well as for reminders for follow ups...." Peer review by Jack, BENN Publisher Solutions
engaging and following up

4.91/5

Read Reviews (97)

Communication Management with E-Mail and Phone Calls

3.66/5

Read Reviews (92)

"...Once Outlook Office 2013 is configured, not a bad system for tracking emails sent and received from clients...." Peer review by Jean A, Office Manager
sending & publishing communications

3.66/5

Read Reviews (50)

tracking & monitoring communications

3.66/5

Read Reviews (36)

57+ more Business Use Cases

Our AI advisor, Wyz, harnessed 4212 insights from peers and experts to help you assess how these Act! use cases fit your CRM needs.

Frequently Asked Questions(FAQ)

for Act!

What is Act!?

Act! is a customer relationship management (CRM) solution that combines marketing automation and sales pipeline management into a single, centralized platform. It provides the ultimate toolset to build relationships, maximize engagement and drive business growth.

What is Act! used for?

Act! is a CRM Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Contact List Management, Engagement Management and Communication Management .

What are the top features of Act!?

Recording, Templates and Personalization are some of the top features of Act!.

Who uses Act!?

Act! is used by Financial Services, Real Estate and Computer Software among other industries.

What are Act! alternatives?

GreenRope, GoldMine Premium CRM, ClientLook and Bullhorn ATS & CRM are popular alternatives for Act!.

Where is Act! located?

Act! is headquartered at Suite 500, Denver, CO 80293, US.

Popular Business Setting

for Act!

Top Industries

  • Financial Services
  • Real Estate
  • Computer Software

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used Act! to Acquire customers and Enhance customer relationships

Peer and Expert Opinion on Features

for Act!

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Recording

4.31/5

Read Reviews (142)
Templates

3.39/5

Read Reviews (101)
Personalization

3.66/5

Read Reviews (93)
Feedback surveys

4.31/5

Read Reviews (38)
Dashboard

3.93/5

Read Reviews (31)
FEATURES RATINGS AND REVIEWS
Recording

4.31/5

Read Reviews (142)
Templates

3.39/5

Read Reviews (101)
Personalization

3.66/5

Read Reviews (93)
Feedback surveys

4.31/5

Read Reviews (38)
Dashboard

3.93/5

Read Reviews (31)

IT and Other Capabilities

for Act!

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.94/5

Read Reviews (300)
Data Import

3.58/5

Read Reviews (560)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.94/5

Read Reviews (300)
Data Import

3.58/5

Read Reviews (560)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

3.62/5

Read Reviews (61)
Chat Support

3.41/5

Read Reviews (39)
24/7 Support

3.19/5

Read Reviews (793)
Phone Support

3.09/5

Read Reviews (90)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

3.62/5

Read Reviews (61)
Chat Support

3.41/5

Read Reviews (39)
24/7 Support

3.19/5

Read Reviews (793)
Phone Support

3.09/5

Read Reviews (90)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.16/5

Read Reviews (3)
Analytics

3.97/5

Read Reviews (40)
Custom Reports

3.56/5

Read Reviews (409)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.16/5

Read Reviews (3)
Analytics

3.97/5

Read Reviews (40)
Custom Reports

3.56/5

Read Reviews (409)

Software Failure Risk Guidance

?

for Act!

Overall Risk Meter

Low Medium High

Top Failure Risks for Act!

Vendor Profile Details

Company Name

Act!

Company Website

https://www.act.com/

HQ Location

Suite 500, Denver, CO 80293, US

Employees

251-500

Social

Financials

PRIVATE