Act! vs. monday sales CRM: Comparing Best CRM Solutions 2026

Overview: Act! and monday sales CRM as CRM Category solutions.

Act!: Act! offers integrated CRM and marketing automation to enhance lead conversion and customer engagement. Users can market efficiently and build lasting customer relationships.

monday sales CRM: Monday-sales-crm enhances lead collection and customer experience. It provides full sales funnel visibility and automates repetitive tasks.

This comparison of Act! vs. monday sales CRM draws on 5289 Cuspera insights from customer stories. The use cases and topics below show where the two products overlap and where each one stands apart.

Both Act! and monday sales CRM are commonly chosen for Marketing campaign management, Sales pipeline management, Sales process management and automation, Customer communication management.

Act! also supports Sales process automation, Customer relationship management, Sales activity tracking and reporting, Sales opportunity management, etc.

monday sales CRM also supports Marketing campaign planning and execution, PPP loan processing automation, Marketing campaign workflow management, Cross-team project collaboration, etc.

Evidence shows that both products are used for Customer relationship management, Customer engagement, Project management, Sales management, etc.

Act! also covers Marketing automation, Sales enablement, Contact management, CRM implementation, etc.

monday sales CRM also covers Campaign management, Collaboration, Marketing operations, Collaboration management, etc.

Top use cases: Act! vs monday sales CRM

Use cases tied to Act! and monday sales CRM from verified data sources. Click any use case for supporting evidences.

Act!
monday sales CRM
Shared by both · Use cases
Act! monday sales CRM

Top Capabilities: Act! vs monday sales CRM

Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

Act!
Shared
monday sales CRM
Shared by both · Topics
Act! only
monday sales CRM only

Deployed Industries: Act! vs monday sales CRM

Lengths: relative industry prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

Act!
Shared
monday sales CRM
Shared by both · Industries
Act! only
monday sales CRM only

Deployed Market Segments: Act! vs monday sales CRM

Share of peer evidence by company size for Act! and monday sales CRM. Each product segments add up to 100%. Click any segment for supporting evidence.

Act! 100%
monday sales CRM 100%

Act! and monday sales CRM: Best activities based on customer satisfaction

Act! in Action: Unique Activities

How can Act! optimize your Contact List Management Workflow?
Act assists in organizing contacts, scheduling interactions, and tracking communication history. It facilitates managing customer information and maintaining current contact lists. Act's capabilities are limited by the fact that some users have found it less effective than previous versions.
"...ACT gives you a lot of the features of a good CRM, such as contact lists, company listings/linkings, integration with Outlook, email word processor, email templates,..." Peer review by Patrick M, Manager of Technical Services, Information Technology and Services
How efficiently Does Act! manage your Engagement Management?
Act Engagement Management helps users track customer interactions, schedule follow-up appointments, and create personalized notes. It simplifies the process of managing customer relationships, saving time and enhancing engagement. Act Engagement Management does not offer support for the creation of to-do lists or quotes.
"...It has made a big difference in tracking customer interactions...." Peer review by Dave, Brown Dog Studios, Inc
How can Act! enhance your Communication Management process?
Act Communication Management helps users manage interactions with clients and colleagues. It offers features such as email tracking, call logging, and appointment scheduling. Act Communication Management has limitations in areas such as mobile device integration and reporting capabilities.
"...Tracking and organizing emails, sent and received as well as phone calls becomes almost routine...." Peer review by Richard L., President, Management Consulting
What benefits does Act! offer for Sales Document Management?
The system assists in managing sales documents, such as quotes, contracts, and invoices. It allows for easy tracking of customer information and business activities. It has limited customization for quotes, which necessitates the use of additional products.
"...Use for mailing to customers, invoicing , quotes...." Peer review by Debra, D C Sales Inc
How efficiently Does Act! manage your Lead Tracking?
ACT! is a robust tool for tracking sales opportunities. It allows users to record prospect information, manage calendars, and track lead sources and status changes. While ACT! provides many helpful features, it can sometimes require extra steps to track opportunities.
"...Keeping track of our customers Shipping Gifts delivered Marketing efforts email communications and employees tracking leads...." Peer review by Meredith B, Marketing Specialist , Marketing and Advertising

monday sales CRM in Action: Unique Activities

What solutions does monday sales CRM provide for Workflow Management?
The system allows users to manage workflows and tasks, helping to improve efficiency and communication. It also enables easy adaptation to a variety of workflows. However, it may lack some of the automation capabilities offered by other CRM systems.
"...Monday help us to manage all the work and simplifies the workflow...." Peer review by Eduardo, Marketing assistant, Del bosque tecnologias
What Are the key features of monday sales CRM for Collaboration?
Monday Sales CRM facilitates collaboration within and outside teams, allowing users to track task completion, share status updates, and manage timelines. This promotes effective communication and coordinated efforts on projects. While the platform is designed for collaboration, the free plan has limited features, which can hinder productivity.
"...Monday gives you great control over project management and lets the whole time collaborate and turn in on time...." Peer review by Bret, Owner, Buró Creativo
What solutions does monday sales CRM provide for Lead Management?
Monday Sales CRM enables users to create customized boards for managing leads and tracking their progress. It helps organize prospects and leads, facilitating effective management of customer outreach and business development efforts. While Monday Sales CRM provides flexible tools for organizing leads, it lacks dedicated lead management features such as activity tracking.
"...My husband and I work as a mortgage team and felt that were struggling keeping our current files and active leads organized...." Peer review by Kendall, loan officer, movement mortgage

News

Latest Act! news

Act! Named a 2026 CRMmys Finalist for Best CRM for Small Business

Act! has been named a finalist in the 2026 CRMmys Awards for Best CRM for Small Business. This recognition highlights Act!'s commitment to providing CRM solutions tailored for small and midsized businesses, evaluated by an independent practitioner panel. The award reflects Act!'s performance against current standards and its longstanding focus on empowering SMBs.

22/06/2026 - source

Latest monday sales CRM news

Monday.com Expands AI Agents for Business Workflow Automation

Monday.com expands its AI strategy by introducing AI agents and an AI assistant to automate business workflows. The platform integrates with existing systems like Slack and Salesforce, enhancing business process automation and application development. The AI agents help streamline tasks, improve inventory management, and support decision-making while ensuring data security and governance.

13/08/2026 - source