SentiSum is a Customer Analytics Software that connects and understands customer moments across the business to accelerate and action insight in the moments that matter. It also helps to enhance customer relationships, improve ROI and increase sales and revenue.
Vendor: SentiSum
Company Size: 11-50
HQ Location: 2 Leman Street, London, England GB
Financials: SEED
Vendor: Advanced Solutions International, Inc
Company Size: 251-500
HQ Location: 901 N. Pitt Street, Suite 200 Alexandria, VA 22314
Financials: PRIVATE
Wonderflow is a customer feedback analytics that the teams can access and understand. It analyzes unstructured and structured feedback, to focus on what matters most: delighting customers and driving the business forward. It helps to acquire customers, enhance customer relationships and increase sales and revenue.
Vendor: Wonderflow BV
Company Size: 11-50
HQ Location: Panamalaan 6h 1019AZ Amsterdam – Netherlands
Financials: SEED
Cyara is a CX Assurance Platform that helps companies increase the quality of the consumer experiences they offer. Through automated testing and monitoring that replicate actual customer interactions across IVR, voice, and digital channels, it aids enterprises in providing faultless customer experiences. It boosts CX effectiveness, innovates more quickly, reduces risk, and optimizes the value of the client.
Vendor: Cyara
Company Size: 101-250
HQ Location: Redwood City, California
Financials: SERIES A
CustomerGauge
Account Experience software for better customer-centric decisions that grow your account faster
CustomerGauge is an Account Experience software that combines experience and revenue data with account insights to help in making better customer-centric decisions that grow the accounts faster than the competition. It helps to enhance customer relationships, improve ROI and scale best practices.
Vendor: CustomerGauge USA LLC
CustomerSure is a Customer Experience and Feedback Software that helps to gather insights, communicate them across the business, and use them to drive real change. It helps to measure and improve the Net Promoter Score, CSAT and Customer Effort Score, and demonstrate the impact of customer experience projects. It also helps to improve customer loyalty and retention, identify efficiencies and process improvements and so on.
Vendor: Customer Sure Limited
Founded: 2010
Company Size: 1-10
Financials: PRIVATE
Toonimo Smart Guidance
Onboard New Users Easily Improve your users’ and customers’ onboarding experience with interactive guided digital walkthroughs
Vendor: Toonimo Inc.
Founded: 2013
Company Size: 11-50
HQ Location: 1216 Broadway New York, NY 10001 USA
Financials: SEED
PX is a Customer Acquisition platform that brings buyers and sellers together in programmatic marketplaces. It is helpful for marketers and publishers through automating, optimizing and growing customer acquisition programs.
Vendor: PX Inc
Company Size: 11-50
HQ Location: New York, New York
Financials: PRIVATE
Vendor: SupportYourApp, Inc.
Company Size: 1001-5000
HQ Location: 221 West 10th Street, Wilmington, DE, United States, 19801
Financials: SEED
NGDATA
Customer Data Platform driving engagement with the customers and build more successful relationships
NGDATA, founded in 2012, lets you better engage with your customers. Our Intelligent Engagement Platform (IEP) builds sophisticated customer data profiles (Customer DNATM) and drives truly personalized customer experiences through real-time interaction management. With capabilities beyond a standard Customer Data Platform, NGDATA boosts commercial success for all clients by increasing customer lifetime value, reducing churn and lowering cost per conversion.
Vendor: NGDATA, Inc.
Company Size: 101-250
HQ Location: Sluisweg 2 Bus 10 9000 Gent Belgium
Financials: SERIES C
Vendor: Customer Radar Ltd.
Company Size: 01-10
HQ Location: 22 Newton Rd,, Grey Lynn, Auckland, 1010, NZ
Financials: PRIVATE
Octane AI is an all-in-one platform for quizzes, Facebook messenger and SMS automation, and opt-in tools. It helps to improve the customer experience, increase sales and revenue.
Vendor: Octane AI
HQ Location: 1266 Harrison St, San Francisco, California US
Financials: PRIVATE
Relay is a Customer Experience software that helps transform customer experience at every touchpoint all through the customer journey. It enables automated, personalized communication at scale and can be deployed in industries such as Financial Services, Healthcare, Insurance, Telecom and more.
Vendor: Relay Network, LLC
Company Size: 11-50
HQ Location: 201 King of Prussia Road, Suite 161, Radnor, PA 19087, US
Financials: PRIVATE
Keatext is a CX analytics solution that provides AI-based predictive recommendations to improve customer satisfaction.
Vendor: Keatext Inc.
Company Size: 11-50
HQ Location: 5605, avenue de Gaspe, suite 108 Montreal (Quebec) H2T 2A4
Financials: PRIVATE
Uptain is an abandoned shopping cart recovery solution for eCommerce which helps businesses engage and retain customers in online shops using smart exit-intent popups and personalized emails.
Vendor: Uptain
Company Size: 11-50
HQ Location: Hans-Albers-Platz 15b, Hamburg, Hamburg 20359, DE
Financials: SEED
Vendor: Sinch AB
Company Size: 251-500
HQ Location: Lindhagensgatan 74 112 18 Stockholm Sweden
Financials: IPO
Vendor: Bringg Ltd.
Company Size: 51-100
HQ Location: Tel Aviv, Israel
Financials: SERIES E
Vendor: SightMill Ltd.
Company Size: 01-10
HQ Location: 20-22 Wenlock Road, London, N1 7GU, GB
Financials: PRIVATE
Vendor: LobbyCentral
Company Size: 11-50
Financials: PRIVATE
Pobuca is a Customer Experience (CX) platform and CRM for brands and retailers that helps them improve customer experience (CX) and achieve the key objectives of increased customer satisfaction, loyalty and advocacy. It engages customers and empower people in sales, marketing and customer service.
Vendor: Pobuca
Founded: 2000
Company Size: 51-100
HQ Location: 3rd Floor 207 Regent Street W1B
Financials: SEED
Vendor: Feedbackly Oy
Company Size: 11-50
HQ Location: Itämerenkatu 1, Helsinki, Uusimaa 20100, FI
Financials: PRIVATE
piHappiness is a comprehensive real-time customer feedback app and survey platform and measures customer satisfaction. The software uses multiple metrics like emoticons, NPS scores, feedback categories and reasons, single and multiple questionnaires and open text using tablets, iPads, online surveys to capture customer satisfaction. With customized reports and dashboards, access real-time feedback, analyze and act swiftly to resolve issues instantly and efficiently.
Vendor: PiHappiness Private Limited
Company Size: 1-10
HQ Location: 5851 Legacy circle, 6th floor, Plano, Texas 75024, US
Financials: PRIVATE
Qualtrics XM Discover (Formerly Clarabridge Platform) is a Customer Experience and Digital Engagement Platform backed by an AI-powered text analytics engine, to transcend from complexity to clarity and truly understand every customer interaction. It enables brands to extract actionable insights from every customer interaction to grow sales, ensure compliance and increase operational efficiencies.
Vendor: Qualtrics, LLC
Founded: 2002
Company Size: 1001-5000
HQ Location: 333 W River Park Dr Provo, Utah 84604
Financials: SERIES C
Vendor: Aktana
HQ Location: San Francisco, CA