Cyara Overview

Cyara is a CX Assurance Platform that helps companies increase the quality of the consumer experiences they offer. Through automated testing and monitoring that replicate actual customer interactions across IVR, voice, and digital channels, it aids enterprises in providing faultless customer experiences. It boosts CX effectiveness, innovates more quickly, reduces risk, and optimizes the value of the client.

Cyara creates customer journeys that tell the bots how to interact with the systems, testing the network, the applications, and even the back-end data systems. By identifying difficulties with the customer's perspective on how the customer experience applications operate, Cyara enables them to uncover and address any issues before the consumers are harmed.

Some of its features are collaboration tools, parameterized testing, third-party Integrations, test script reviews, computer telephony integration, multi-channel data collection and so on.

Cuspera Reviews

9 buyers and buying teams have used Cuspera to assess how well Cyara solved their Customer Journey and Experience needs. Cuspera uses 731 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Journey and Experience needs.

Business Priorities

Scale Best Practices and Acquire Customers are the most popular business priorities peers achieved using Cyara.

Other priorities:

  • Enhance Customer Relationships
  • Increase Sales & Revenue
  • Enter New Markets Internationally Or Locally
  • Improve Brand Engagement
  • Improve ROI
  • Grow Market Share
  • Improve Consistency
  • Improve Digital And Social Presence
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Helpdesk Management , Contact List Management , as the business use cases that they have been most satisfied while using Cyara.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management

4.79/5

Read Reviews (25)

"...These are customers that engage with Cyara Product Management to drive new features that solves real world business problems...." Customer Awards
engaging and following up

4.39/5

Read Reviews (6)

"...Customer intent is what the customer wants to get done, or the ultimate outcome they re seeking when they engage with your company...."
Helpdesk Management with Phone Calls, E-Mail, Website and Chat

4.25/5

Read Reviews (15)

"...The morale of the call center agents has improved as they now focus on their customers rather than manual testing...." Functional Testing
Contact List Management with Phone Calls

4.38/5

Read Reviews (14)

"...Hear from industry experts on customer experience, contact center, cloud migration, DevOps and Agile, Chatbots, and other topics. ..." Customer Experience Webinars
tracking contacts

3.14/5

Read Reviews (1)

"...Many solutions used in contact centers monitor the performance of the underlying technology...."
PEER EXPERIENCES
Engagement Management

4.79/5

Read Reviews (25)

"...These are customers that engage with Cyara Product Management to drive new features that solves real world business problems...." Customer Awards
engaging and following up

4.79/5

Read Reviews (6)

Helpdesk Management with Phone Calls, E-Mail, Website and Chat

4.25/5

Read Reviews (15)

"...The morale of the call center agents has improved as they now focus on their customers rather than manual testing...." Functional Testing
Contact List Management with Phone Calls

4.38/5

Read Reviews (14)

"...Hear from industry experts on customer experience, contact center, cloud migration, DevOps and Agile, Chatbots, and other topics. ..." Customer Experience Webinars
tracking contacts

4.38/5

Read Reviews (1)

15+ more Business Use Cases

Our AI advisor, Wyz, harnessed 731 insights from peers and experts to help you assess how these Cyara use cases fit your Customer Journey and Experience needs.

Peers used Cyara to Scale best practices and Acquire customers

Peer and Expert Opinion on Features

for Cyara

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Personalization

4.56/5

Read Reviews (14)
Ticketing

4.32/5

Read Reviews (9)
Alerts: popups & Notifications

4.38/5

Read Reviews (8)
Recording

4.25/5

Read Reviews (8)
FEATURES RATINGS AND REVIEWS
Personalization

4.56/5

Read Reviews (14)
Ticketing

4.32/5

Read Reviews (9)
Alerts: popups & Notifications

4.38/5

Read Reviews (8)
Recording

4.25/5

Read Reviews (8)

IT and Other Capabilities

for Cyara

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.72/5

Read Reviews (107)
Data Export

4.53/5

Read Reviews (18)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.72/5

Read Reviews (107)
Data Export

4.53/5

Read Reviews (18)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.70/5

Read Reviews (101)
Chat Support

4.57/5

Read Reviews (27)
Phone Support

4.56/5

Read Reviews (24)
Email Support

4.53/5

Read Reviews (19)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.70/5

Read Reviews (101)
Chat Support

4.57/5

Read Reviews (27)
Phone Support

4.56/5

Read Reviews (24)
Email Support

4.53/5

Read Reviews (19)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.07/5

Read Reviews (5)
Custom Reports

4.72/5

Read Reviews (92)
Analytics

4.57/5

Read Reviews (19)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.07/5

Read Reviews (5)
Custom Reports

4.72/5

Read Reviews (92)
Analytics

4.57/5

Read Reviews (19)

Software Failure Risk Guidance

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for Cyara

Overall Risk Meter

Low Medium High

Top Failure Risks for Cyara

Vendor Profile Details

Company Name

Cyara

Company Website

https://cyara.com/

HQ Location

Redwood City, California

Employees

101-250

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