Cyara Overview

This is a summary of the comprehensive capabilities and benefits of Cyara based on over 731 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Cyara, Pega Platform, Medallia Experience Orchestration, etc., all belong to a category of solutions that help Customer Journey and Experience. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Cyara is right for your needs? Our Cuspera AI engine can evaluate how Cyara fits your specific business needs, industry, and context. Get your personalized assessment report today.

Cyara supports business activities such as:

  • Engagement Management
  • Helpdesk Management
  • Contact List Management
  • Training & Onboarding
  • Collaboration

Cyara can help you with many business goals, such as Scale Best Practices, Acquire Customers, Enhance Customer Relationships, Increase Sales & Revenue, Enter New Markets Internationally Or Locally, etc. It can help manage these activities if you use Phone Calls E-Mail Website etc. for these needs. As a solution, Cyara's capabilities include Personalization, Ticketing, Alerts: Popups & Notifications, etc.

Reviews

"...Seventy-five percent of consumers expect a consistent experience wherever they engage (e.g., website, social media, mobile, in person)...." Omnichannel CX Testing

Cuspera Reviews

9 buyers and buying teams have used Cuspera to assess how well Cyara solved their Customer Journey and Experience needs. Cuspera uses 731 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Journey and Experience needs.

Business Priorities

Scale Best Practices and Acquire Customers are the most popular business priorities peers achieved using Cyara.

Other priorities:

  • Enhance Customer Relationships
  • Increase Sales & Revenue
  • Enter New Markets Internationally Or Locally
  • Improve Brand Engagement
  • Improve ROI
  • Grow Market Share
  • Improve Consistency
  • Improve Digital And Social Presence
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Helpdesk Management , Contact List Management , as the business use cases that they have been most satisfied while using Cyara.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management

4.79/5 ★

Read Reviews (25)

"...Seventy-five percent of consumers expect a consistent experience wherever they engage (e.g., website, social media, mobile, in person)...." Omnichannel CX Testing
engaging and following up

4.39/5 ★

Read Reviews (6)

"...These are customers that engage with Cyara Product Management to drive new features that solves real world business problems...."
Helpdesk Management with Phone Calls, E-Mail, Website and Chat

4.25/5 ★

Read Reviews (15)

"...Repurposed up to 10 percent of call center agents...." Cyara CX Assurance Platform Delivers 283 Percent ROI Within Three Years
Contact List Management with Phone Calls

4.38/5 ★

Read Reviews (14)

"...There are 4 different levels of disaster severity related to incident management in the contact center, and each level impacts the experience you deliver to your customers...." Incident Management
tracking contacts

3.14/5 ★

Read Reviews (1)

"...Many solutions used in contact centers monitor the performance of the underlying technology...."
PEER EXPERIENCES
Engagement Management

4.79/5 ★

Read Reviews (25)

"...Seventy-five percent of consumers expect a consistent experience wherever they engage (e.g., website, social media, mobile, in person)...." Omnichannel CX Testing
engaging and following up

4.79/5 ★

Read Reviews (6)

Helpdesk Management with Phone Calls, E-Mail, Website and Chat

4.25/5 ★

Read Reviews (15)

"...Repurposed up to 10 percent of call center agents...." Cyara CX Assurance Platform Delivers 283 Percent ROI Within Three Years
Contact List Management with Phone Calls

4.38/5 ★

Read Reviews (14)

"...There are 4 different levels of disaster severity related to incident management in the contact center, and each level impacts the experience you deliver to your customers...." Incident Management
tracking contacts

4.38/5 ★

Read Reviews (1)

15+ more Business Use Cases

Our AI advisor, Wyz, harnessed 731 insights from peers and experts to help you assess how these Cyara use cases fit your Customer Journey and Experience needs.

Frequently Asked Questions(FAQ)

for Cyara

What is Cyara?

Cyara is a CX Assurance Platform that helps companies increase the quality of the consumer experiences they offer. Through automated testing and monitoring that replicate actual customer interactions across IVR, voice, and digital channels, it aids enterprises in providing faultless customer experiences. It boosts CX effectiveness, innovates more quickly, reduces risk, and optimizes the value of the client.

What is Cyara used for?

Cyara is a Customer Journey and Experience Software mainly used by its customers to Scale Best Practices and Acquire Customers by Engagement Management, Helpdesk Management and Contact List Management .

What are the top features of Cyara?

Personalization, Ticketing and Alerts: popups & Notifications are some of the top features of Cyara.

What are Cyara alternatives?

Pega Platform and Medallia Experience Orchestration are popular alternatives for Cyara.

Where is Cyara located?

Cyara is headquartered at Redwood City, California.

Peers used Cyara to Scale best practices and Acquire customers

Peer and Expert Opinion on Features

for Cyara

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Personalization

4.56/5 ★

Read Reviews (14)
Ticketing

4.32/5 ★

Read Reviews (9)
Alerts: popups & Notifications

4.38/5 ★

Read Reviews (8)
Recording

4.25/5 ★

Read Reviews (8)
FEATURES RATINGS AND REVIEWS
Personalization

4.56/5 ★

Read Reviews (14)
Ticketing

4.32/5 ★

Read Reviews (9)
Alerts: popups & Notifications

4.38/5 ★

Read Reviews (8)
Recording

4.25/5 ★

Read Reviews (8)

IT and Other Capabilities

for Cyara

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.72/5 ★

Read Reviews (107)
Data Export

4.53/5 ★

Read Reviews (18)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.72/5 ★

Read Reviews (107)
Data Export

4.53/5 ★

Read Reviews (18)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.70/5 ★

Read Reviews (101)
Chat Support

4.57/5 ★

Read Reviews (27)
Phone Support

4.56/5 ★

Read Reviews (24)
Email Support

4.53/5 ★

Read Reviews (19)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.70/5 ★

Read Reviews (101)
Chat Support

4.57/5 ★

Read Reviews (27)
Phone Support

4.56/5 ★

Read Reviews (24)
Email Support

4.53/5 ★

Read Reviews (19)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.07/5 ★

Read Reviews (5)
Custom Reports

4.72/5 ★

Read Reviews (92)
Analytics

4.57/5 ★

Read Reviews (19)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.07/5 ★

Read Reviews (5)
Custom Reports

4.72/5 ★

Read Reviews (92)
Analytics

4.57/5 ★

Read Reviews (19)

Software Failure Risk Guidance

?

for Cyara

Overall Risk Meter

Low Medium High

Top Failure Risks for Cyara

Vendor Profile Details

Company Name

Cyara

Company Website

https://cyara.com/

HQ Location

Redwood City, California

Employees

101-250

Social

Financials

SERIES A