Cuspera Reviews

Cuspera curates public sources on the Internet such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well Cyara solves your Customer Journey and Experience needs.

Business Priorities

Scale Best Practices and Acquire Customers are the most popular business priorities peers achieved using Cyara.

Other priorities:

  • Enhance Customer Relationships
  • Increase Sales & Revenue
  • Enter New Markets Internationally Or Locally
  • Improve Brand Engagement
  • Improve ROI
  • Grow Market Share
  • Improve Consistency
  • Improve Digital And Social Presence
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Helpdesk Management , Contact List Management , as the business use cases that they have been most satisfied while using Cyara.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management

4.79/5

Read Reviews (25)

"...Seventy-five percent of consumers expect a consistent experience wherever they engage (e.g., website, social media, mobile, in person)...." Omnichannel CX Testing
engaging and following up

4.39/5

Read Reviews (6)

Helpdesk Management with Phone Calls, E-Mail, Website and Chat

4.25/5

Read Reviews (15)

"...Companies have had to stem the rising tide of identity fraud over the phone as fraudsters call contact centers and manipulate their way into accounts...." Voice Biometrics Testing
Contact List Management with Phone Calls

4.38/5

Read Reviews (14)

"...Test the contact center omnichannel customer journey across IVR, web, chat, chatbot, email and SMS. ..." Omnichannel Testing
tracking contacts

3.14/5

Read Reviews (1)

PEER EXPERIENCES
Engagement Management

4.79/5

Read Reviews (25)

"...Seventy-five percent of consumers expect a consistent experience wherever they engage (e.g., website, social media, mobile, in person)...." Omnichannel CX Testing
engaging and following up

4.79/5

Read Reviews (6)

Helpdesk Management with Phone Calls, E-Mail, Website and Chat

4.25/5

Read Reviews (15)

"...Companies have had to stem the rising tide of identity fraud over the phone as fraudsters call contact centers and manipulate their way into accounts...." Voice Biometrics Testing
Contact List Management with Phone Calls

4.38/5

Read Reviews (14)

"...Test the contact center omnichannel customer journey across IVR, web, chat, chatbot, email and SMS. ..." Omnichannel Testing
tracking contacts

4.38/5

Read Reviews (1)

19+ more Business Use Cases

Our AI advisor, Wyz, harnessed 731 insights from peers and experts to help you assess how these Cyara use cases fit your Customer Journey and Experience needs.

Peers used Cyara to Scale best practices and Acquire customers

Peer and Expert Opinion on Features

for Cyara

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Personalization

4.56/5

Read Reviews (14)
Ticketing

4.32/5

Read Reviews (9)
Alerts: popups & Notifications

4.38/5

Read Reviews (8)
Recording

4.25/5

Read Reviews (8)
FEATURES RATINGS AND REVIEWS
Personalization

4.56/5

Read Reviews (14)
Ticketing

4.32/5

Read Reviews (9)
Alerts: popups & Notifications

4.38/5

Read Reviews (8)
Recording

4.25/5

Read Reviews (8)

IT and Other Capabilities

for Cyara

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.72/5

Read Reviews (107)
Data Export

4.53/5

Read Reviews (18)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.72/5

Read Reviews (107)
Data Export

4.53/5

Read Reviews (18)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.70/5

Read Reviews (101)
Chat Support

4.57/5

Read Reviews (27)
Phone Support

4.56/5

Read Reviews (24)
Email Support

4.53/5

Read Reviews (19)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.70/5

Read Reviews (101)
Chat Support

4.57/5

Read Reviews (27)
Phone Support

4.56/5

Read Reviews (24)
Email Support

4.53/5

Read Reviews (19)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.07/5

Read Reviews (5)
Custom Reports

4.72/5

Read Reviews (92)
Analytics

4.57/5

Read Reviews (19)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.07/5

Read Reviews (5)
Custom Reports

4.72/5

Read Reviews (92)
Analytics

4.57/5

Read Reviews (19)

Failure Risk Guidance Security Report

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for Cyara

Overall Risk Meter

Low Medium High

Top Failure Risks for Cyara

Vendor Profile Details

Company Name

Cyara

Company Website

https://cyara.com/

HQ Location

Redwood City, California

Employees

101-250

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