Cyara Overview
This is a summary of the comprehensive capabilities and benefits of Cyara based on over 731 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Cyara, Pega Platform, Medallia Experience Orchestration, etc., all belong to a category of solutions that help Customer Journey and Experience. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Cyara is right for your needs? Our Cuspera AI engine can evaluate how Cyara fits your specific business needs, industry, and context. Get your personalized assessment report today.
Cyara supports business activities such as:
- Engagement Management
- Helpdesk Management
- Contact List Management
- Training & Onboarding
- Collaboration
Cyara can help you with many business goals, such as Scale Best Practices, Acquire Customers, Enhance Customer Relationships, Increase Sales & Revenue, Enter New Markets Internationally Or Locally, etc. It can help manage these activities if you use Phone Calls E-Mail Website etc. for these needs. As a solution, Cyara's capabilities include Personalization, Ticketing, Alerts: Popups & Notifications, etc.
Reviews
"...Seventy-five percent of consumers expect a consistent experience wherever they engage (e.g., website, social media, mobile, in person)...." Omnichannel CX Testing
Cuspera Reviews
9 buyers and buying teams have used Cuspera to assess how well Cyara solved their Customer Journey and Experience needs. Cuspera uses 731 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Journey and Experience needs.
Business Priorities
Scale Best Practices and Acquire Customers are the most popular business priorities peers achieved using Cyara.
Use Cases
Peers recommend Engagement Management , Helpdesk Management , Contact List Management , as the business use cases that they have been most satisfied while using Cyara.
Read Peer Reviews and Expert Experience for Business Use Cases
BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
---|---|---|
Engagement Management |
4.79/5 ★ |
"...Seventy-five percent of consumers expect a consistent experience wherever they engage (e.g., website, social media, mobile, in person)...." Omnichannel CX Testing |
engaging and following up |
4.39/5 ★ |
"...These are customers that engage with Cyara Product Management to drive new features that solves real world business problems...." Customer Awards |
Helpdesk Management with Phone Calls, E-Mail, Website and Chat |
4.25/5 ★ |
"...Repurposed up to 10 percent of call center agents...." Cyara CX Assurance Platform Delivers 283 Percent ROI Within Three Years |
Contact List Management with Phone Calls |
4.38/5 ★ |
"...There are 4 different levels of disaster severity related to incident management in the contact center, and each level impacts the experience you deliver to your customers...." Incident Management |
tracking contacts |
3.14/5 ★ |
"...Many solutions used in contact centers monitor the performance of the underlying technology...." Customer Experience Monitoring |
PEER EXPERIENCES | |
---|---|
Engagement Management |
4.79/5 ★ |
"...Seventy-five percent of consumers expect a consistent experience wherever they engage (e.g., website, social media, mobile, in person)...." Omnichannel CX Testing |
|
engaging and following up |
4.79/5 ★ |
Helpdesk Management with Phone Calls, E-Mail, Website and Chat |
4.25/5 ★ |
"...Repurposed up to 10 percent of call center agents...." Cyara CX Assurance Platform Delivers 283 Percent ROI Within Three Years |
|
Contact List Management with Phone Calls |
4.38/5 ★ |
"...There are 4 different levels of disaster severity related to incident management in the contact center, and each level impacts the experience you deliver to your customers...." Incident Management |
|
tracking contacts |
4.38/5 ★ |
15+ more Business Use Cases
Our AI advisor, Wyz, harnessed 731 insights from peers and experts to help you assess how these Cyara use cases fit your Customer Journey and Experience needs.
Frequently Asked Questions(FAQ)
for Cyara
What is Cyara?
What is Cyara used for?
What are the top features of Cyara?
What are Cyara alternatives?
Where is Cyara located?
Cyara Alternatives
Peer and Expert Opinion on Features
for Cyara
- Low
- Medium
- High
FEATURES | RATINGS AND REVIEWS |
---|---|
Personalization | Read Reviews (14) |
Ticketing | Read Reviews (9) |
Alerts: popups & Notifications | Read Reviews (8) |
Recording | Read Reviews (8) |
FEATURES | RATINGS AND REVIEWS |
---|---|
Personalization | Read Reviews (14) |
Ticketing | Read Reviews (9) |
Alerts: popups & Notifications | Read Reviews (8) |
Recording | Read Reviews (8) |
IT and Other Capabilities
for Cyara
- Low
- Medium
- High
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Import | Read Reviews (107) |
Data Export | Read Reviews (18) |
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Import | Read Reviews (107) |
Data Export | Read Reviews (18) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
24/7 Support | Read Reviews (101) |
Chat Support | Read Reviews (27) |
Phone Support | Read Reviews (24) |
Email Support | Read Reviews (19) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
24/7 Support | Read Reviews (101) |
Chat Support | Read Reviews (27) |
Phone Support | Read Reviews (24) |
Email Support | Read Reviews (19) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (5) |
Custom Reports | Read Reviews (92) |
Analytics | Read Reviews (19) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (5) |
Custom Reports | Read Reviews (92) |
Analytics | Read Reviews (19) |
Software Failure Risk Guidance
?for Cyara
Overall Risk Meter
Top Failure Risks for Cyara
Vendor Profile Details
Company Name
Cyara
Company Website
https://cyara.com/HQ Location
Redwood City, California
Employees
101-250
Social
Financials
SERIES A