Cyara Overview

Cyara's AI-led CX transformation platform offers a unique capability to assure and optimize customer journeys. The platform is designed to impact customer experience strategies through advanced AI technologies. It supports a variety of technology platforms, ensuring seamless integration across different systems. A notable feature is its ability to assure over 5 billion consumer relationships, highlighting its scalability and reliability. Businesses can expect a significant return on investment, with reports indicating a 334% ROI and payback in less than six months. The platform's award-winning status further underscores its effectiveness in transforming customer interactions.

Use Cases

Customers recommend Engagement Management, Helpdesk Management, Contact List Management, as the business use cases that they have been most satisfied with while using Cyara.

Other use cases:

  • Onboarding
  • Collaboration
  • Customer Case Management
  • Market Research
  • Workflow Management
  • Customer Feedback Management
  • Tracking & Monitoring Communications
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Business Priorities

Scale Best Practices and Acquire Customers are the most popular business priorities that customers and associates have achieved using Cyara.

Other priorities:

  • Enhance Customer Relationships
  • Increase Sales & Revenue
  • Enter New Markets Internationally Or Locally
  • Improve Brand Engagement
  • Improve ROI
  • Grow Market Share
  • Improve Consistency
  • Improve Digital And Social Presence
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Cyara Use-Cases and Business Priorities: Customer Satisfaction Data

Cyara works with different mediums / channels such as Phone Calls. E-Mail. Website etc.

Cyara's features include Personalization, Ticketing, Alerts: Popups & Notifications, etc. and Cyara support capabilities include 24/7 Support, Chat Support, Phone Support, etc. also Cyara analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Cyara Velocity s automation and collaborative environment helps organizations rapidly innovate their CX...." Peer review

Cyara, Userlane, Unless, UpMail, ServiceRocket, etc., all belong to a category of solutions that help Customer Journey and Experience. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Cyara automates detection and resolution of CX issues. Manual intervention is reduced by their AI-led CX transformation platform.

Cyara Customer wins, Customer success stories, Case studies

How does Cyara address your Engagement Management Challenges?

How does Cyara address your Helpdesk Management Challenges?

How does Cyara address your Contact List Management Challenges?

What benefits does Cyara offer for Onboarding?

What makes Cyara ideal for Collaboration?

9 buyers and buying teams have used Cuspera to assess how well Cyara solved their Customer Journey and Experience needs. Cuspera uses 731 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Journey and Experience needs.

Blue Shield of California - Insurance

Cyara Pulse helped Blue Shield of California monitor their IVR and customer experience systems 24x7. The company faced challenges with lack of visibility, poor IT coordination, and compliance validat...ion. Cyara provided automated, end-to-end CX monitoring and real-time alerts. The solution improved IT collaboration, enabled faster incident resolution, and gave leadership compliance dashboards. Blue Shield saw better customer experience and more effective incident management.

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Blue Shield of California - Insurance

Cyara helped Blue Shield of California keep their customer experience systems running for 4.5 million members. Blue Shield needed their contact center to work all the time. Cyara managed contact cent...er incidents and kept the system healthy. This helped Blue Shield deliver a better customer experience.

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TD Bank Group - Banking

Cyara's AI-Led CX Assurance Platform helped TD Bank Group improve customer experience. The platform enabled automated testing across voice, video, digital, and chatbot channels. TD Bank Group used Cy...ara to deliver better customer journeys. The solution reduced costs and minimized risk. Cyara supported continuous innovation for TD Bank Group.

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Leading Canadian Bank - Banking

Cyara helped a leading Canadian bank with IVR testing. The bank used the Cyara platform to automate test processes. Developers worked faster with the platform. The bank saved resources by reducing th...e need for dedicated test staff. The Cyara platform made implementation quick and efficient.

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Blue Shield of California - Insurance

Cyara helped Blue Shield of California improve incident management and customer experience. The company used Cyara's automated monitoring to get real-time details about IVR failures. Teams shared inc...ident data easily, which led to better collaboration and faster resolution. Blue Shield achieved 24x7 monitoring, improved IT collaboration, executive dashboards, and faster issue resolution with real-time alerts.

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Aircall

Cyara's AI-Led CX Assurance Platform helped Aircall improve customer experiences. The platform supports voice, video, digital, and chatbot interactions. Aircall used Cyara to optimize customer journe...ys and reduce costs. Cyara enabled continuous innovation and minimized risk for Aircall.

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Cyara Xchange 2024 Session Replay: Assuring Customer Journeys at Any Stage of Your AI Journey

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Frequently Asked Questions(FAQ)

for Cyara

What is Cyara?

Cyara is a CX Assurance Platform that helps companies increase the quality of the consumer experiences they offer. Through automated testing and monitoring that replicate actual customer interactions across IVR, voice, and digital channels, it aids enterprises in providing faultless customer experiences. It boosts CX effectiveness, innovates more quickly, reduces risk, and optimizes the value of the client.

Cyara creates customer journeys that tell the bots how to interact with the systems, testing the network, the applications, and even the back-end data systems. By identifying difficulties with the customer's perspective on how the customer experience applications operate, Cyara enables them to uncover and address any issues before the consumers are harmed.

Some of its features are collaboration tools, parameterized testing, third-party Integrations, test script reviews, computer telephony integration, multi-channel data collection and so on.

What is Cyara used for?

Cyara is a Customer Journey and Experience Software mainly used by its customers to Scale Best Practices and Acquire Customers by Engagement Management, Helpdesk Management and Contact List Management .

What are the top features of Cyara?

Personalization, Ticketing and Alerts: popups & Notifications are some of the top features of Cyara.

What are Cyara alternatives?

Userlane, Unless, UpMail and ServiceRocket are popular alternatives for Cyara.

Where is Cyara located?

Cyara is headquartered at Redwood City, California.
lightning

Peers used Cyara for engagement management and helpdesk management

Cyara Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.07/5 ★

Read Reviews (5)
Custom Reports

4.72/5 ★

Read Reviews (92)
Analytics

4.57/5 ★

Read Reviews (19)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.07/5 ★

Read Reviews (5)
Custom Reports

4.72/5 ★

Read Reviews (92)
Analytics

4.57/5 ★

Read Reviews (19)

Software Failure Risk Guidance

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for Cyara

Overall Risk Meter

Low Medium High

Top Failure Risks for Cyara

Cyara News

Product

Agentic AI for Contact Centers: Automating Beyond the Bot

Cyara introduces agentic AI for contact centers, advancing beyond traditional chatbots. This technology enables autonomous orchestration, integrating CRM, IVR, and ticketing systems to enhance customer experiences. Agentic AI adapts in real-time, improving efficiency and reducing friction. It requires robust data governance and continuous oversight, transforming human agents into AI supervisors. This shift promises more proactive and resilient contact centers.

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Executive

Cyara Appoints Sushil Kumar as CEO to Extend Enterprise AI Customer Experience (CX) Leadership - ACCESS Newswire

Cyara has appointed Sushil Kumar as CEO to drive innovation and global expansion in AI-powered customer experience (CX) assurance. Kumar, with a background in AI and cloud platforms, aims to enhance Cyara's leadership in CX assurance by focusing on product innovation and expanding partnerships. Cyara's platform supports over 350 million customer journeys annually, ensuring quality and reliability across various channels.

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Product

Proactive, Not Reactive: The Power of Real-Time Anomaly Detection in CX

Cyara introduces Intelligent Insights, an AI-powered engine for real-time anomaly detection in customer experience (CX). This tool integrates with Cyara's platform, monitoring data from Velocity, Cruncher, Pulse, and Pulse 360 to identify and alert teams to unusual patterns before customers notice. It offers customizable dashboards for data control, enabling proactive CX optimization and strategic decision-making.

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Product

End-to-End CX Testing: Make Sure Your Customer Journeys are Always Working

Cyara's AI-powered CX assurance platform offers end-to-end testing to ensure seamless customer experiences across all channels. It proactively identifies and resolves defects, providing consistent service quality and actionable insights. This comprehensive approach prevents communication failures, protecting businesses from reputational and financial risks.

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Cyara Profile

Company Name

Cyara

Company Website

https://cyara.com/

HQ Location

Redwood City, California

Employees

101-250

Social

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Financials

SERIES A