Cyara Overview

Cyara's AI-led CX transformation platform offers a unique capability to assure and optimize customer journeys. The platform is designed to impact customer experience strategies through advanced AI technologies. It supports a variety of technology platforms, ensuring seamless integration across different systems. A notable feature is its ability to assure over 5 billion consumer relationships, highlighting its scalability and reliability. Businesses can expect a significant return on investment, with reports indicating a 334% ROI and payback in less than six months. The platform's award-winning status further underscores its effectiveness in transforming customer interactions.

Use Cases

Customers recommend Engagement Management, Helpdesk Management, Contact List Management, as the business use cases that they have been most satisfied with while using Cyara.

Other use cases:

  • Onboarding
  • Collaboration
  • Customer Case Management
  • Market Research
  • Workflow Management
  • Customer Feedback Management
  • Tracking & Monitoring Communications
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Business Priorities

Scale Best Practices and Acquire Customers are the most popular business priorities that customers and associates have achieved using Cyara.

Other priorities:

  • Enhance Customer Relationships
  • Increase Sales & Revenue
  • Enter New Markets Internationally Or Locally
  • Improve Brand Engagement
  • Improve ROI
  • Grow Market Share
  • Improve Consistency
  • Improve Digital And Social Presence
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Cyara Use-Cases and Business Priorities: Customer Satisfaction Data

Cyara works with different mediums / channels such as Phone Calls. E-Mail. Website etc.

Cyara's features include Personalization, Ticketing, Alerts: Popups & Notifications, etc. and Cyara support capabilities include 24/7 Support, Chat Support, Phone Support, etc. also Cyara analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Cyara uses bots to automatically generate thousands of customer interactions to simulate real-world customers...." Peer review from Cyara

Peer review evidence (same sources as the product rating summary)

"...This omnichannel functionality automates the testing and monitoring of each channel, providing CX teams with an integrated view of consumer-to-agent interactions across customer experiences...." Omnichannel Testing
"...Test the voice quality of your call center calls, IVR, and agent desktop. ..." Voice Quality Testing for CX
"...Hosted by Genesys, the global leader in omnichannel customer experience and contact center solutions, the event convenes more than 1,200 industry leaders September 10-12 in Amsterdam, The Netherlands...." Cyara Launches Cloud Contact Center Migration Solution for Genesys PureCloud

Cyara, Userlane, Unless, UpMail, ServiceRocket, etc., all belong to a category of solutions that help Customer Journey and Experience. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Cyara automates detection and resolution of CX issues. Manual intervention is reduced by their AI-led CX transformation platform.

Cyara Customer wins, Customer success stories, Case studies

How can Cyara enhance your Engagement Management process?

How can Cyara enhance your Helpdesk Management process?

How does Cyara facilitate Contact List Management?

Why is Cyara the best choice for Onboarding?

What Are the key features of Cyara for Collaboration?

9 buyers and buying teams have used Cuspera to assess how well Cyara solved their Customer Journey and Experience needs. Cuspera uses 731 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Journey and Experience needs.

 

Zoom Video Communications, Inc. - Information Technology And Services - Large

San Jose, USA

Zoom used Cyara Voice Assure to test and monitor their global PSTN access numbers. This helped Zoom find issues before they affected customers. The solution reduced troubleshooting time and improved ...audio quality. Zoom now manages providers better and proves call quality with independent data. Customer experience improved with higher up-time and reliable connections.

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collaborationroom.ai - Information Technology And Services - Small

USA

collaborationroom.ai used Cyara's testRTC and watchRTC tools to improve their WebRTC testing and monitoring. Before Cyara, their team spent weeks manually load testing and troubleshooting, which slow...ed releases and frustrated agents. With Cyara, testing cycles dropped from weeks to hours, and troubleshooting now takes minutes instead of hours. The team can now spot bugs and network issues faster, optimize their application, and deliver better customer satisfaction.

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Salesforce - Computer Software - Very Large

San Francisco, USA

Salesforce used Cyara Voice Assure to test their phone numbers worldwide. They wanted to make sure their phone lines worked well for customers. Cyara helped Salesforce find and fix issues before cust...omers noticed them. This led to a monthly connection rate of at least 99%. Customers now wait less and get help faster. Salesforce makes better decisions with clear data from Cyara.

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Talkdesk - Information Technology And Services - Large

San Francisco, USA

Talkdesk used Cyara’s qualityRTC to run 150,000 WebRTC connection tests in 124 countries. The tool helps Talkdesk troubleshoot agent connection and quality issues for cloud contact centers. Agents an...d support teams use a simple dashboard to check bandwidth, jitter, and latency. Non-technical users can self-assess and resolve issues quickly. Talkdesk improved customer experience by ensuring reliable agent connectivity across locations and devices.

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AT&T - Telecommunications - Very Large

Dallas, USA

AT&T uses Cyara’s automated customer experience assurance solutions to improve telecommunications testing. Cyara helps AT&T scale testing and monitor real-time customer journeys. The platform enables... frequent functional and regression tests. AT&T reduces testing time and cost with Cyara. This supports efficient, high-quality CX at scale.

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Cvent - Events Services - Large

Tysons, USA

Cvent used Cyara’s Voice Assure to monitor and test their international support numbers. Before, Cvent waited for clients to report unreachable numbers and struggled to verify issues. With Cyara, the...y now detect problems proactively using automated test calls. This led to a significant reduction in resolution time and improved provider management. Cvent can now quickly share call records and troubleshoot issues, boosting customer satisfaction and service quality.

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Cyara Xchange 2024 Session Replay: Assuring Customer Journeys at Any Stage of Your AI Journey

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Frequently Asked Questions(FAQ)

for Cyara

What is Cyara?

Cyara is a CX Assurance Platform that helps companies increase the quality of the consumer experiences they offer. Through automated testing and monitoring that replicate actual customer interactions across IVR, voice, and digital channels, it aids enterprises in providing faultless customer experiences. It boosts CX effectiveness, innovates more quickly, reduces risk, and optimizes the value of the client.

Cyara creates customer journeys that tell the bots how to interact with the systems, testing the network, the applications, and even the back-end data systems. By identifying difficulties with the customer's perspective on how the customer experience applications operate, Cyara enables them to uncover and address any issues before the consumers are harmed.

Some of its features are collaboration tools, parameterized testing, third-party Integrations, test script reviews, computer telephony integration, multi-channel data collection and so on.

What is Cyara used for?

Cyara is a Customer Journey and Experience Software mainly used by its customers to Scale Best Practices and Acquire Customers by Engagement Management, Helpdesk Management and Contact List Management .

What are the top features of Cyara?

Personalization, Ticketing and Alerts: popups & Notifications are some of the top features of Cyara.

What are Cyara alternatives?

Userlane, Unless, UpMail and ServiceRocket are popular alternatives for Cyara.

Where is Cyara located?

Cyara is headquartered at Redwood City, California.
lightning

Peers used Cyara for engagement management and helpdesk management

Cyara Competitors

Cyara Features

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FEATURE RATINGS AND REVIEWS
AI Powered

4.07/5 ★

Read Reviews (5)
Custom Reports

4.72/5 ★

Read Reviews (92)
Analytics

4.57/5 ★

Read Reviews (19)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.07/5 ★

Read Reviews (5)
Custom Reports

4.72/5 ★

Read Reviews (92)
Analytics

4.57/5 ★

Read Reviews (19)

Software Failure Risk Guidance

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for Cyara

Overall Risk Meter

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Top Failure Risks for Cyara

Cyara News

M&A

Australian tech firm Cyara buys Ireland's Spearline

Cyara, an Australian tech company, has acquired Spearline, an Irish communications testing firm, in a deal reportedly valued at over $100 million. This acquisition follows Cyara's $350 million funding round from K1 Investment Management last year.

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Product

Cyara Introduces Agentic Testing to Validate Autonomous AI Agents

Cyara has launched agentic testing and AI governance tools to enhance its CX assurance platform. These new features, available now, include AI agents testing other AI agents in voice and IVR systems, and AI Trust enhancements with Compliance and Bias modules. A recommendation engine also enables QA testers to create prompt strategies without specialized skills.

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Product

Cyara Launches Agentic Testing to Help Enterprises Deploy AI Agents ...

Cyara has launched new agentic testing and AI governance capabilities to enhance AI-powered customer experience assurance. These tools allow enterprises to validate and monitor AI agents across voice and digital channels, ensuring compliance and reducing bias. The new features include agentic AI testing for voice and IVR, and expanded AI Trust modules for compliance and bias detection, helping organizations deploy AI agents with confidence.

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Product

Deliver Agentic AI-Powered CX with Confidence: The Cyara Agentic Platform

Cyara has launched the Cyara Agentic Platform, enhancing AI-powered customer experience (CX) with new agentic testing and AI governance capabilities. This platform allows businesses to validate, monitor, and control AI agents across voice and digital channels, ensuring reliable and trustworthy interactions. Key features include AI testing for voice and IVR, compliance and bias testing, and a recommendation engine for agentic CX, enabling proactive CX quality management.

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Cyara Profile

Company Name

Cyara

Company Website

https://cyara.com/

HQ Location

Redwood City, California

Employees

101-250

Social

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Financials

SERIES A