Real-World Case Studies and Customer Success Stories with Cyara

Cyara's AI-Led CX Assurance Platform helped NatWest Group improve customer experiences. The platform supports voice, video, digital, and chatbot interactions.... NatWest Group used Cyara to optimize customer journeys. The solution aims to reduce costs and minimize risk. Cyara enables continuous innovation for better customer service.
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Cyara's AI-Led CX Assurance Platform helped TD Bank Group improve customer experience. The platform enabled automated testing across voice, video,... digital, and chatbot channels. TD Bank Group used Cyara to deliver better customer journeys. The solution reduced costs and minimized risk. Cyara supported continuous innovation for TD Bank Group.
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Cyara helped a leading Canadian bank with IVR testing. The bank used the Cyara platform to automate test processes. Developers... worked faster with the platform. The bank saved resources by reducing the need for dedicated test staff. The Cyara platform made implementation quick and efficient.
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Cyara Pulse helped one of Canada’s largest banks improve their customer experience. The bank used Cyara for performance and stress... testing. They then moved to proactive problem detection. Teams integrated Cyara Pulse into a single dashboard for all contact center operations. This made it easier to manage customer interactions and improve service quality.
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Cyara helped a Global Bank improve its customer experience. The bank wanted to make customer interactions easier and more digital.... Cyara's AI-Led CX Assurance Platform was used to support this change. The platform helped the bank deliver better digital experiences. The result was more seamless and convenient access for the bank’s customers.
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Cyara Automated CX Assurance Platform helped a leading US health insurance provider speed up IVR development. The company moved from... 5-8 month deployments to 2-3 week sprints. Cyara automated functional, regression, load, and monitoring testing. System integration test time dropped by 54%. User acceptance test time dropped by 84%. Production execution time dropped by 75%. The company now runs 24x7 IVR monitoring and regular load testing.
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Cyara helped Blue Shield of California improve incident management and customer experience. The company used Cyara's automated monitoring to get... real-time details about IVR failures. Teams shared incident data easily, which led to better collaboration and faster resolution. Blue Shield achieved 24x7 monitoring, improved IT collaboration, executive dashboards, and faster issue resolution with real-time alerts.
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Cyara helped a leading US health insurance provider speed up the launch of new solutions for their health plan members. The company used... the Cyara AI-Led CX Assurance Platform. This platform improved customer journeys and supported CX transformation. The provider aimed to deliver better experiences while reducing costs and risks. Cyara enabled faster innovation in customer service.
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Cyara helped Blue Shield of California keep their customer experience systems running for 4. 5 million members. Blue Shield needed...their contact center to work all the time. Cyara managed contact center incidents and kept the system healthy. This helped Blue Shield deliver a better customer experience.
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Cyara helped AT&T improve efficiency and scalability in telecommunications testing. AT&T used Cyara's AI-led customer experience assurance platform. The platform... supports continuous testing and monitoring across voice, digital, and AI channels. This enabled AT&T to deliver high-quality customer experiences at scale. Cyara's solution provided secure and reliable CX assurance for AT&T.
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Voice Assure from Cyara helped Global Call Forwarding improve phone number reliability. Before, they used freelancers to test numbers, which... was slow and costly. Now, they run frequent in-house tests with Cyara, saving time and money. The platform gives them objective audio quality scores and better control. They no longer rely on subjective reports or expensive freelancers.
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Cyara's AI-Led CX Assurance Platform helped Vodafone improve customer journeys. Vodafone used Cyara to deliver better interactions across voice, video,... digital, and chatbot channels. The platform enabled continuous innovation while reducing costs and minimizing risk. Cyara supported Vodafone in transforming and optimizing their customer experience.
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Cyara helped Vodafone NZ improve customer experience in their large contact centres. Vodafone NZ needed to meet quality guidelines set... by the New Zealand government. Cyara's AI-Led CX Assurance Platform supported Vodafone NZ in delivering better customer journeys. The solution helped Vodafone NZ optimize interactions and reduce risk. This led to higher quality standards for their contact centre operations.
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Zoom used Cyara Voice Assure to test and monitor global PSTN access numbers. The challenge was to ensure high call... quality for customers dialing in from around the world. Cyara provided proactive alerts, a flexible dashboard, and regular testing schedules. Zoom identified issues early, reduced troubleshooting time, and improved audio quality. This led to better customer experience and reliable service.
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Cyara testRTC and watchRTC helped collaborationroom. ai speed up WebRTC testing and monitoring. The team cut test cycles from weeks...to hours and reduced troubleshooting from hours to minutes. They now find bugs before customers do and optimize their tool with real-time data. Developers spend less time on manual testing and more on new features. The platform's simple interface and detailed analytics improved customer satisfaction and product quality.
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Cyara qualityRTC helped Salesloft improve call quality diagnostics. Salesloft used Cyara's platform to enhance their customer experience. The solution focused... on voice quality testing. This helped Salesloft deliver better call interactions. The case highlights Cyara's role in optimizing call quality for Salesloft.
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Cyara helped a major US retailer achieve DevOps agility with its Automated Customer Experience Assurance Platform. The retailer used Cyara... to roll out changes and test features in minutes. The platform made it easy for teams to sign off on reports. Cyara enabled the business to move from red alert to green light during Black Friday. The customer found Cyara easy to use and essential for their agile transformation.
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Cyara helped a multinational home improvements brand update its legacy systems. The company used Cyara to test and deploy better... customer experience in its voice channels. Cyara enabled weekly regression testing and rapid test deployment. The brand achieved comprehensive quality assurance. This helped them deliver for current customers and reach new ones globally.
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Cyara Voice Assure helped Salesforce keep a 99%+ phone connection rate. Salesforce used Cyara to test phone numbers worldwide. This... gave them better visibility into issues. They made faster, smarter decisions. Customer wait and resolution times dropped. Customer loyalty and brand confidence improved.
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Talkdesk used qualityRTC from Cyara to run about 150,000 WebRTC network tests in 124 countries. The tool helps Talkdesk test... and troubleshoot agent connectivity for their cloud contact center solution. Agents see a simple dashboard showing bandwidth, jitter, and latency. The tool supports presales, implementation, and ongoing support. Talkdesk customers can self-assess connection quality and fix issues fast.
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Agero used the Cyara CX Assurance Platform to test and monitor its omnichannel roadside assistance service. The platform automated test... script generation and provided 24x7 monitoring for voice, SMS, and visual IVR channels. Cyara Velocity enabled automated testing of new contact flows, while Cyara Pulse ensured ongoing reliability by running synthetic interactions and monitoring calls every minute. This helped Agero deliver reliable, digital roadside assistance to over 115 million drivers. The solution improved service quality and gave Agero confidence in their digital tools.
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Agero uses the Cyara Automated CX Assurance Platform to test and monitor its omnichannel customer experience. The platform helps Agero... support phone, SMS, and visual IVR for roadside assistance. Cyara gives Agero confidence to deliver digital services that clients want. This allows consumers to have more options when using Agero's services.
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Cyara helped a leading UK retail energy company improve customer experience. The company used Cyara’s automated CX testing and monitoring... solutions. This eliminated costly manual testing and enabled 24/7 testing. The company saw a significant increase in customer satisfaction scores. Cyara gave them a clear view of the customer experience.
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Cyara helped a US financial institution with test automation. The Cyara Platform allowed the team to baseline their entire system,... including network, IVR, and call volumes. This saved the project and improved staff well-being. The customer highlighted the positive impact on both project success and employee mental health.
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Cyara Voice Assure helped Cvent cut resolution time in half for support number issues. Cvent used automated test calls to... find and fix call quality problems before customers noticed. The platform gave Cvent real-time insights and PESQ scores to manage providers better. Cvent now shares call records quickly and troubleshoots faster. The web-based solution made setup easy and improved customer satisfaction.
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Cyara Pulse and Cyara Velocity help Blue Shield of California monitor their IVR system 24x7. The solution provides real-time alerts... and dashboards, improving IT collaboration and incident management. Teams resolve issues faster and ensure compliance with healthcare regulations. Blue Shield now has better visibility into customer journeys and system health. The mobile app enables quick response to incidents, enhancing customer experience for 4.5 million members.
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Cyara's AI-Led CX Assurance Platform helped Vitality improve customer journeys. The platform supports voice, video, digital, and chatbot experiences. Vitality... used Cyara to transform and optimize customer experiences. Cyara enabled continuous innovation while reducing costs and minimizing risk.
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Cyara helped Aircall improve call connectivity and audio quality. Aircall used Cyara's customer experience assurance platform. The solution focused on... testing and monitoring voice channels. Cyara enabled Aircall to deliver better customer experiences. The platform supports continuous CX optimization for voice and digital.
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Cyara's AI-Led CX Assurance Platform helped SNCB improve customer journeys. The platform supports voice, video, digital, and chatbot experiences. SNCB... used Cyara to deliver better customer interactions. The solution aims to reduce costs and minimize risk. The story highlights continuous innovation in customer experience.
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Cyara's AI-Led CX Assurance Platform helped a leading Fortune 500 company improve customer journeys. The platform supports voice, video, digital,... and chatbot experiences. Cyara enabled the company to deliver better customer interactions. The solution also helped reduce costs and minimize risk. Continuous innovation was a key benefit for the company.
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