Real-World Case Studies and Customer Success Stories with Cyara

Cyara helped a global bank improve its customer experience by removing manual roadblocks. The bank wanted to give customers easy... access to financial expertise. They used Cyara to support a digital-first strategy. Cyara's platform automated testing and monitoring across channels. This led to a more seamless and effective digital experience for the bank's customers.
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NatWest Group used Cyara Botium to test their AI-powered customer support chatbots. The bank needed a way to ensure their... chatbots worked well for customers. Cyara provided a platform for continuous testing and monitoring across digital and conversational AI channels. This helped NatWest Group deliver better customer experiences. The solution improved chatbot reliability and customer satisfaction.
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Cyara helped a leading Canadian bank save resources and speed up test automation. The bank used the Cyara platform for... IVR deployment. Developers quickly adopted the platform. The bank reduced the need for dedicated test resources. Cyara enabled rapid implementation and risk mitigation during the project.
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Cyara Velocity and Cruncher helped TD Bank Group automate 80% of call flow testing. The bank cut regression testing cycles... from 4 weeks to 1 week, saving 75% in time and resources. Over 2.5 years, TD ran 800+ regression cycles and 350,000+ test calls. Cyara enabled multi-language IVR testing and real-time wait time management. The solution improved contact centre quality and customer experience.
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Cyara helped one of Canada’s largest banks improve contact center operations. The bank moved from just performance and stress testing... to proactive problem detection. Teams integrated Cyara Pulse into a single dashboard for all contact center management. This unified view made it easier to spot and fix issues fast. The bank now manages customer experience more smoothly across all channels.
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AT&T uses Cyara’s automated customer experience assurance solutions to improve telecommunications testing. Cyara helps AT&T scale testing and monitor real-time... customer journeys. The platform enables frequent functional and regression tests. AT&T reduces testing time and cost with Cyara. This supports efficient, high-quality CX at scale.
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Vodafone NZ used Cyara’s automated CX testing and monitoring to improve customer satisfaction. The company needed to meet strict quality... guidelines set by the New Zealand government. Cyara helped Vodafone ensure high standards in their contact centres. This led to better customer experiences and compliance with regulations. Vodafone now surpasses customer expectations with reliable service.
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Cyara helped Global Call Forwarding improve phone number reliability and flexibility. Before Cyara, GCF used freelancers to test audio quality,... which was slow and costly. With Cyara's Voice Assure SaaS, GCF now tests numbers in-house, saving time and money. The platform gives objective audio quality scores and supports in-country testing. GCF's technical support and provisioning teams use Cyara daily for monitoring and verification.
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Aircall used Cyara to improve call connectivity and audio quality. Cyara helped Aircall monitor outside their network and spot problems... before they happened. Aircall described Cyara as a “crystal ball” for proactive monitoring. This let Aircall find and fix issues early. The result was better call quality for Aircall’s customers.
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Cyara helped Vodafone improve its Natural Language Understanding (NLU) platform. Cyara used automatic testing to boost AI performance across global... markets. The solution provided continuous testing and monitoring for Vodafone’s conversational AI channels. This led to better customer experience and more reliable AI interactions. Vodafone benefited from secure and high-quality CX at scale.
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Cyara Pulse and Cyara Velocity help Blue Shield of California monitor their IVR system 24x7. The IVR supports over 100,000... calls daily for 4.5 million members. Cyara's automated testing finds issues before customers notice them. Real-time mobile alerts and dashboards improve IT collaboration and incident management. Blue Shield now resolves problems faster and meets compliance needs with executive-level reporting.
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Cyara's Automated CX Assurance Platform helped a leading US health insurance provider cut system integration testing time by 54% and user acceptance testing by 84%. The company moved... from 5-8 month deployments to 2-3 week sprints. Cyara enabled automated functional, regression, load, and monitoring testing for their IVR system. The provider now runs 24x7 IVR monitoring and regular load tests, improving customer experience during high-volume periods. The team also benefited from Cyara's coaching and training services.
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Vitality used Cyara’s AI-powered CX assurance solutions to migrate from on-premises systems to the cloud. Cyara supported Vitality’s CCaaS migration,... ensuring a smooth transition. The platform provided continuous testing and monitoring across all customer channels. This helped Vitality deliver high-quality customer experiences and reduce CX issues. Cyara’s solution enabled Vitality to optimize customer journeys and improve service reliability.
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Cyara helped Blue Shield of California improve incident management and customer experience. The company used Cyara's automated monitoring to get... real-time details about IVR failures. Teams shared incident data easily, which led to better collaboration and faster resolution. Blue Shield achieved 24x7 monitoring, improved IT collaboration, executive dashboards, and faster issue resolution with real-time alerts.
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Zoom used Cyara Voice Assure to test and monitor their global PSTN access numbers. This helped Zoom find issues before... they affected customers. The solution reduced troubleshooting time and improved audio quality. Zoom now manages providers better and proves call quality with independent data. Customer experience improved with higher up-time and reliable connections.
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collaborationroom. ai used Cyara's testRTC and watchRTC tools to improve their WebRTC testing and monitoring. Before Cyara, their team spent...weeks manually load testing and troubleshooting, which slowed releases and frustrated agents. With Cyara, testing cycles dropped from weeks to hours, and troubleshooting now takes minutes instead of hours. The team can now spot bugs and network issues faster, optimize their application, and deliver better customer satisfaction.
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Talkdesk used Cyara’s qualityRTC to run 150,000 WebRTC connection tests in 124 countries. The tool helps Talkdesk troubleshoot agent connection... and quality issues for cloud contact centers. Agents and support teams use a simple dashboard to check bandwidth, jitter, and latency. Non-technical users can self-assess and resolve issues quickly. Talkdesk improved customer experience by ensuring reliable agent connectivity across locations and devices.
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Salesloft used Cyara’s qualityRTC to improve call quality diagnostics. The tool helped work-from-home employees find and fix network issues during... live calls. This made remote work easier and improved customer experience. Cyara’s platform gave Salesloft better visibility into call problems. The solution helped Salesloft deliver higher quality service to their users.
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