Real-World Case Studies and Customer Success Stories with Cyara

Cyara helped Blue Shield of California improve incident management and customer experience. The company used Cyara's automated monitoring to get... real-time details about IVR failures. Teams shared incident data easily, which led to better collaboration and faster resolution. Blue Shield achieved 24x7 monitoring, improved IT collaboration, executive dashboards, and faster issue resolution with real-time alerts.
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Cyara helped Blue Shield of California keep their customer experience systems running for 4. 5 million members. Blue Shield needed...their contact center to work all the time. Cyara managed contact center incidents and kept the system healthy. This helped Blue Shield deliver a better customer experience.
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Cyara helped a leading US health insurance provider speed up the launch of new solutions for their health plan members. The company used... the Cyara AI-Led CX Assurance Platform. This platform improved customer journeys and supported CX transformation. The provider aimed to deliver better experiences while reducing costs and risks. Cyara enabled faster innovation in customer service.
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Cyara Pulse helped Blue Shield of California monitor their IVR and customer experience systems 24x7. The company faced challenges with... lack of visibility, poor IT coordination, and compliance validation. Cyara provided automated, end-to-end CX monitoring and real-time alerts. The solution improved IT collaboration, enabled faster incident resolution, and gave leadership compliance dashboards. Blue Shield saw better customer experience and more effective incident management.
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Cyara Automated CX Assurance Platform helped a leading US health insurance provider speed up IVR development. The company moved from... 5-8 month deployments to 2-3 week sprints. Cyara automated functional, regression, load, and monitoring testing. System integration test time dropped by 54%. User acceptance test time dropped by 84%. Production execution time dropped by 75%. The company now runs 24x7 IVR monitoring and regular load testing.
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Cyara helped a Global Bank improve its customer experience. The bank wanted to make customer interactions easier and more digital.... Cyara's AI-Led CX Assurance Platform was used to support this change. The platform helped the bank deliver better digital experiences. The result was more seamless and convenient access for the bank’s customers.
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Cyara Pulse helped one of Canada’s largest banks improve their customer experience. The bank used Cyara for performance and stress... testing. They then moved to proactive problem detection. Teams integrated Cyara Pulse into a single dashboard for all contact center operations. This made it easier to manage customer interactions and improve service quality.
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Cyara helped a leading Canadian bank with IVR testing. The bank used the Cyara platform to automate test processes. Developers... worked faster with the platform. The bank saved resources by reducing the need for dedicated test staff. The Cyara platform made implementation quick and efficient.
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Cyara's AI-Led CX Assurance Platform helped TD Bank Group improve customer experience. The platform enabled automated testing across voice, video,... digital, and chatbot channels. TD Bank Group used Cyara to deliver better customer journeys. The solution reduced costs and minimized risk. Cyara supported continuous innovation for TD Bank Group.
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Cyara's AI-Led CX Assurance Platform helped NatWest Group improve customer experiences. The platform supports voice, video, digital, and chatbot interactions.... NatWest Group used Cyara to optimize customer journeys. The solution aims to reduce costs and minimize risk. Cyara enables continuous innovation for better customer service.
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Cyara helped Vodafone NZ improve customer experience in their large contact centres. Vodafone NZ needed to meet quality guidelines set... by the New Zealand government. Cyara's AI-Led CX Assurance Platform supported Vodafone NZ in delivering better customer journeys. The solution helped Vodafone NZ optimize interactions and reduce risk. This led to higher quality standards for their contact centre operations.
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Cyara's AI-Led CX Assurance Platform helped Vodafone improve customer journeys. Vodafone used Cyara to deliver better interactions across voice, video,... digital, and chatbot channels. The platform enabled continuous innovation while reducing costs and minimizing risk. Cyara supported Vodafone in transforming and optimizing their customer experience.
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Global Call Forwarding used the Cyara Voice Assure platform to test and monitor their global phone numbers. Before Cyara, they... relied on freelancers for audio quality checks, which was costly and subjective. With Cyara, they now test numbers in-house, saving time and money. The platform gives them objective audio quality scores and better control over their services. This led to improved reliability and flexibility for their business.
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Cyara helped a multinational home improvements brand update its legacy systems. The company used Cyara to test and deploy better... customer experience in its voice channels. Cyara enabled weekly regression testing and rapid test deployment. The brand achieved comprehensive quality assurance. This helped them deliver for current customers and reach new ones globally.
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Cyara helped a major US retailer achieve DevOps agility with its Automated Customer Experience Assurance Platform. The retailer used Cyara... to roll out changes and test features in minutes. The platform made it easy for teams to sign off on reports. Cyara enabled the business to move from red alert to green light during Black Friday. The customer found Cyara easy to use and essential for their agile transformation.
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Agero uses the Cyara Automated CX Assurance Platform to test and monitor its omnichannel customer experience. The platform helps Agero... support phone, SMS, and visual IVR for roadside assistance. Cyara gives Agero confidence to deliver digital services that clients want. This allows consumers to have more options when using Agero's services.
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Agero used the Cyara CX Assurance Platform to test and monitor its omnichannel roadside assistance service. The platform automated test... script generation and provided 24x7 monitoring for voice, SMS, and visual IVR channels. Cyara Velocity enabled automated testing of new contact flows, while Cyara Pulse ensured ongoing reliability by running synthetic interactions and monitoring calls every minute. This helped Agero deliver reliable, digital roadside assistance to over 115 million drivers. The solution improved service quality and gave Agero confidence in their digital tools.
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Cyara helped a leading UK retail energy company improve customer experience. The company used Cyara’s automated CX testing and monitoring... solutions. This eliminated costly manual testing and enabled 24/7 testing. The company saw a significant increase in customer satisfaction scores. Cyara gave them a clear view of the customer experience.
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Cyara helped a US financial institution with test automation. The Cyara Platform allowed the team to baseline their entire system,... including network, IVR, and call volumes. This saved the project and improved staff well-being. The customer highlighted the positive impact on both project success and employee mental health.
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Cyara qualityRTC helped Salesloft improve call quality diagnostics. Salesloft used Cyara's platform to enhance their customer experience. The solution focused... on voice quality testing. This helped Salesloft deliver better call interactions. The case highlights Cyara's role in optimizing call quality for Salesloft.
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Cyara's AI-Led CX Assurance Platform helped a leading Fortune 500 company improve customer journeys. The platform supports voice, video, digital,... and chatbot experiences. Cyara enabled the company to deliver better customer interactions. The solution also helped reduce costs and minimize risk. Continuous innovation was a key benefit for the company.
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Cyara's AI-Led CX Assurance Platform helped SNCB improve customer journeys. The platform supports voice, video, digital, and chatbot experiences. SNCB... used Cyara to deliver better customer interactions. The solution aims to reduce costs and minimize risk. The story highlights continuous innovation in customer experience.
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Cyara's AI-Led CX Assurance Platform helped Aircall improve customer experiences. The platform supports voice, video, digital, and chatbot interactions. Aircall... used Cyara to optimize customer journeys and reduce costs. Cyara enabled continuous innovation and minimized risk for Aircall.
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Cyara's AI-Led CX Assurance Platform helped Vitality improve customer journeys. The platform supports voice, video, digital, and chatbot experiences. Vitality... used Cyara to transform and optimize customer experiences. Cyara enabled continuous innovation while reducing costs and minimizing risk.
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