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Customer Experience Management Software 2021

Software that helps to analyze and segment experience data across all points in the customer journey and use this to enhance customer experience.

100 Customer Experience Management Software

inQuba Case Management

inQuba Case Management - empower business to elevate the importance of any feedback item

4.00

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inQuba Case Management Icon

inQuba Case Management

4.00
★★★★★
★★★★★
inQuba Case Management - empower business to elevate the importance of any feedback item
Highlights
Top Business Usecases : Customer case management,Collaboration,Customer feedback management
Top Features : Dashboard,Ticketing,Feedback surveys
inQuba Case Management Icon

Vendor: inQuba

Company Size: 11-50

HQ Location: Johannesburg, Gauteng

Financials: PRIVATE

Drive CX

designed to help restaurants and retail businesses increase sales through customer loyalty

4.00

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Drive CX Icon

Drive CX

4.00
★★★★★
★★★★★
designed to help restaurants and retail businesses increase sales through customer loyalty

Drive CX is a Customer Experience Management (CEM) platform for hospitality and retail business owners to leverage CX insights to build loyalty, improve retention, and grow sales. It helps to build brand awareness and improve efficiency and ROI.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Communication management
Drive CX Icon

Vendor: Drive CX

Company Size: 1-10

HQ Location: 1055 West Hastings, #1400, Vancouver, BC V6E 2E9, CA

Financials: PRIVATE

Cisco SocialMiner

Cisco SocialMiner - Data Sheets

3.97

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Cisco SocialMiner Icon

Cisco SocialMiner

3.97
★★★★★
★★★★★
Cisco SocialMiner - Data Sheets
Highlights
Top Business Usecases : Helpdesk management,Social media management,Tracking & monitoring communications
Cisco SocialMiner Icon

Vendor: Cisco Systems, Inc.

Founded: 1984

Company Size: 10001+

HQ Location: Corporate Headquarters, 170 West Tasman Dr., San Jose, CA 95134, USA

Financials: IPO

Feedify

Real-Time Web Push Notifications Services

4.17

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Feedify Icon

Feedify

4.17
★★★★★
★★★★★
Real-Time Web Push Notifications Services

Feedify is a real-time web push notification service that increases sales for Mobile, Chrome, Safari, Firefox. It helps to send unlimited free push notifications to subscribers even when they are not on the website. Displays the information on the browser in real-time, sends personalized messages based on geolocation and gains more click rates and page views.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Social media analytics
Top Features : Alerts: popups & Notifications
Feedify Icon

Vendor: Feedify

Founded: 2016

Company Size: 11-50

HQ Location: Indore-Pithampur Road, Indore, Indore, Madhya Pradesh 452001, IN

Custellence

The Customer Journey Mapping Tool

4.28

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Custellence Icon

Custellence

4.28
★★★★★
★★★★★
The Customer Journey Mapping Tool
Highlights
Top Business Usecases : Collaboration,Engagement management,Engaging and following up
Top Features : Templates
Custellence Icon

Vendor: Custellence AB

Company Size: 2-10

HQ Location: Stockholm, SE

Financials: NA

CustomerLobby

Manage and Publish Online Reviews from their clients

4.00

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CustomerLobby Icon

CustomerLobby

4.00
★★★★★
★★★★★
Manage and Publish Online Reviews from their clients
Highlights
Top Business Usecases : Rating and review management,Sending & publishing communications,Communication management
Top Features : Personalization
CustomerLobby Icon

Vendor: Customer Lobby, LLC

Company Size: 51-100

HQ Location: Broadway Suite 725 Oakland, CA 94612

Financials: PRIVATE

Juphy

Social Customer Service Tool

4.17

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Juphy Icon

Juphy

4.17
★★★★★
★★★★★
Social Customer Service Tool
Highlights
Top Business Usecases : Engagement management,Engaging and following up,Collaboration
Top Features : Ticketing
Juphy Icon

Vendor: Juphy Digital Inc.

Company Size: 1-10

HQ Location: 1007 N Orange St, Wilmington, Delaware 19801, US

Financials: NA

CustomerGlu

enables marketers to send fine-tuned offers to every customer to boost conversions from a budget

4.00

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CustomerGlu Icon

CustomerGlu

4.00
★★★★★
★★★★★
enables marketers to send fine-tuned offers to every customer to boost conversions from a budget
Highlights
Top Business Usecases : Loyalty management,Customer case management,Products & pricelist management
Top Features : Rewards,Gamification,Personalization
CustomerGlu Icon

Vendor: CustomerGlu

Company Size: 1-10

HQ Location: 3260 Hillview Ave , Palo Alto, California 94304, US

Financials: SEED

Simple Interact

Front Office Automation

4.52

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Simple Interact Icon

Simple Interact

4.52
★★★★★
★★★★★
Front Office Automation
Highlights
Top Business Usecases : Rating and review management,Customer feedback management,Engaging and following up
Top Features : Feedback surveys
Simple Interact Icon

Vendor: Simple Interact, Inc.

Company Size: 1-10

Financials: NA

Keepcon

Keepcon - THE MARKET LEADING PLATFORM FOR AUTOMATED CUSTOMER EXPERIENCE MANAGEMENT

4.00

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Keepcon Icon

Keepcon

4.00
★★★★★
★★★★★
Keepcon - THE MARKET LEADING PLATFORM FOR AUTOMATED CUSTOMER EXPERIENCE MANAGEMENT
Highlights
Top Business Usecases : Campaign analytics,Campaign management,Customer feedback management
Keepcon Icon

Vendor: Keepcon Inc.

HQ Location: Artilleros 2436, 2do piso, Belgrano, Ciudad autónoma de Buenos Aires 1428, AR

Centriam

Turn customer journey analytics into action ... - centriam.com

4.00

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Centriam Icon

Centriam

4.00
★★★★★
★★★★★
Turn customer journey analytics into action ... - centriam.com
Highlights
Top Business Usecases : Customer feedback management,Engagement management,Engaging and following up
Top Features : Feedback surveys
Centriam Icon

Vendor: Centriam.

Company Size: 11-50

HQ Location: 10 South 5th Street, Suite 450, Minneapolis, MN 55402, US

Financials: PRIVATE

Trusted Shops

seal of approval, seller rating and buyer protection ...

4.24

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Trusted Shops Icon

Trusted Shops

4.24
★★★★★
★★★★★
seal of approval, seller rating and buyer protection ...
Highlights
Top Business Usecases : Rating and review management,Customise loyalty program,Loyalty management
Trusted Shops Icon

Vendor: Trusted Shops SE

Company Size: 1-10

HQ Location: Fountain Court, Victoria Square, St. Albans, Hertfordshire AL1 3TF, GB

Financials: PRIVATE

Proof Factor

Free app to increase the social proof on your website.

4.00

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Proof Factor Icon

Proof Factor

4.00
★★★★★
★★★★★
Free app to increase the social proof on your website.
Highlights
Top Business Usecases : Sending & publishing communications,Communication management,Promotion management
Top Features : Alerts: popups & Notifications,Gamification
Proof Factor Icon

Vendor: Avolio Inc.

Company Size: 1-10

HQ Location: 500 Broadway, Santa Monica, California 90401, US

Socialman

Giveaway App - Easy Tool for Social Media Giveaways ...

4.00

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Socialman Icon

Socialman

4.00
★★★★★
★★★★★
Giveaway App - Easy Tool for Social Media Giveaways ...
Highlights
Top Business Usecases : Helpdesk management,Campaign management,Campaign analytics
Top Features : Contests/quizes,Gamification
Socialman Icon

Vendor: socialman.net

HQ Location: ul. Pomorska 55/27, Wroclaw, Dolnośląskie 50-217, PL

Encompass-CX

encompass-cx.com - Scalable B2B customer experience ...

4.00

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Encompass-CX Icon

Encompass-CX

4.00
★★★★★
★★★★★
encompass-cx.com - Scalable B2B customer experience ...
Highlights
Top Business Usecases : Training & onboarding,Collecting feedback,Cross selling
Encompass-CX Icon

Vendor: Encompass-CX

Company Size: 11-50

HQ Location: 221 Crescent St Waltham, Massachusetts 02453, US

Financials: PRIVATE

SATISFYD

Leading customer and employee experience software provider

4.08

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SATISFYD Icon

SATISFYD

4.08
★★★★★
★★★★★
Leading customer and employee experience software provider
Highlights
Top Business Usecases : Collecting feedback,Engaging and following up,Engaging conversational surveys
SATISFYD Icon

Vendor: Satisfyd, LLC

Company Size: 02-10

HQ Location: PO Box 302, Naperville, IL 60566, US

Financials: PRIVATE

Autochat.io

Autochat.io - Conversational Customer Engagement for E-commerce Autochat

4.00

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Autochat.io Icon

Autochat.io

4.00
★★★★★
★★★★★
Autochat.io - Conversational Customer Engagement for E-commerce Autochat
Highlights
Top Business Usecases : Loyalty management,Engagement management,Engaging and following up
Top Features : Personalization
Autochat.io Icon

Vendor: Autobound, Inc.

Company Size: 1-10

HQ Location: Plot No. 257/A, Prashasan Nagar, Road No. 72, Jubilee Hills,, Hyderabad, Telangana 500110, IN

Financials: PRIVATE

Review Camp

Powerful solution to measure, manage, and improve online reviews.

4.29

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Review Camp Icon

Review Camp

4.29
★★★★★
★★★★★
Powerful solution to measure, manage, and improve online reviews.
Highlights
Top Business Usecases : Rating and review management,Sending & publishing communications,Communication management
Review Camp Icon

Vendor: Review Camp

Company Size: NA

HQ Location: Las Vegas, NV

Financials: NA

cux.io

Test your product on every life cycle stage

4.00

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cux.io Icon

cux.io

4.00
★★★★★
★★★★★
Test your product on every life cycle stage
Highlights
Top Business Usecases : Engagement management,Campaign monitoring,Campaign management
cux.io Icon

Vendor: CUX Sp. z o.o.

Company Size: 2-10

HQ Location: Lohmühlenstraße 65, Berlin, 12435, DE

Financials: NA

Innovacx

Digital CX transformation, customer experience management

4.00

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Innovacx Icon

Innovacx

4.00
★★★★★
★★★★★
Digital CX transformation, customer experience management

Innovacx is a Loyalty and Customer Experience Management from strategy to solution design and implementation, leveraging Oracle’s best-in-class CX applications portfolio. Its disruptive business models, non-traditional competition and plethora of customer choices requires a hyper-focus on customer centricity with agility. It delivers rapid ideation and critical business driven success, Integrated front and back office systems drive superior customer experience and delivers on brand promise.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Loyalty management
Innovacx Icon

Vendor: Innovacx Solutions Inc

Founded: 2014

Company Size: 101-250

HQ Location: San Jose, CA

Financials: PRIVATE

Karnival

Karnival – Customer engagement with Smart Receipts

4.00

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Karnival Icon

Karnival

4.00
★★★★★
★★★★★
Karnival – Customer engagement with Smart Receipts
Highlights
Top Business Usecases : Engagement management,Engaging and following up,Customer feedback management
Top Features : Personalization
Karnival Icon

Vendor: Karnival UK Ltd.

Company Size: 1-10

HQ Location: 3655 NW 87th Avenue, Miami, Florida 33178, US

Financials: NA

DemoUp Cliplister

Cliplister - Digital Dynamic Brand Assets

4.00

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DemoUp Cliplister Icon

DemoUp Cliplister

4.00
★★★★★
★★★★★
Cliplister - Digital Dynamic Brand Assets
Highlights
Top Business Usecases : Channel marketing,Content management,Content publishing
DemoUp Cliplister Icon

Vendor: DemoUp Cliplister GmbH

Company Size: 11-50

HQ Location: Kiel, Schleswig-Holstein

Financials: PRIVATE

OCO CONNECT

Community platform that allows organizations to build a digital business community

4.23

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OCO CONNECT Icon

OCO CONNECT

4.23
★★★★★
★★★★★
Community platform that allows organizations to build a digital business community

Bizzyou is a business community platform to enable entrepreneurs to do business in a super effective way. It enables entrepreneurs to invite persons they want to do business with, publish their opportunities in the marketplace and support their dealmaking conversation before, during, and after events. It helps to grow business and enhance customer relationships.

Highlights
Top Business Usecases : Sending & publishing communications,Communication management,Community building & networking
Top Features : Personalization
OCO CONNECT Icon

Vendor: OCO Global

Company Size: 2-10

Platform One

Experience platform to drive customer, employee, product and brand experience.

4.00

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Platform One Icon

Platform One

4.00
★★★★★
★★★★★
Experience platform to drive customer, employee, product and brand experience.
Highlights
Top Business Usecases : Engagement management,Engaging and following up,Customise loyalty program
Platform One Icon

Vendor: Platform One CX Limited

Company Size: 01-10

HQ Location: Artarmon, New South Wales

Financials: PRIVATE