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Juphy: Use-Cases, Insights and Reviews | 2025 Cuspera

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Juphy: Social Customer Service Tool

Juphy Overview

Juphy addresses the challenge of fragmented customer communication by offering a unified inbox for Shopify and social media interactions. This platform automates up to 95% of support tickets, transforming routine inquiries into sales opportunities. Businesses can manage all customer interactions efficiently, enhancing satisfaction and response times. Juphy's solution is particularly beneficial for Shopify stores seeking to streamline their communication processes and improve customer experience. By centralizing conversations, it reduces the need for multiple tools, allowing teams to focus on critical interactions that drive sales.

Use Cases

Customers recommend Engagement Management, Collaboration, Social Media Management, as the business use cases that they have been most satisfied with while using Juphy.

Other use cases:

Rating And Review Management
Helpdesk Management
Measuring Customer Satisfaction
Customer Case Management
Product Marketing
Products & Pricelist Management
Sales Call Management

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Business Priorities

Improve Internal Communications is the most popular business priority that customers and associates have achieved using Juphy.

Other priorities:

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Juphy Use-Cases and Business Priorities: Customer Satisfaction Data

Juphy works with different mediums / channels such as Social Media. Twitter. Instagram etc.

Juphy's features include Ticketing. and Juphy support capabilities include 24/7 Support, AI Powered, Email Support, etc. also Juphy analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Allows businesses to engage customers across Facebook, Instagram, Twitter, and YouTube...." Peer review from Juphy

Juphy, belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Juphy offers a 24/7 AI Sales Assistant for Shopify stores. Products are recommended, questions answered, and a tailored shopping experience delivered on your website.

Popular Business Setting

for Juphy

Top Industries

Internet

Popular in

Small Business

Juphy is popular in Internet, and is widely used by Small Business,

Comprehensive Insights on Juphy Use Cases

How does Juphy facilitate Engagement Management?

What benefits does Juphy offer for Collaboration?

Case Studies

Consumer Electronics

CASE STUDY ProTech Projection

Juphy AI helped ProTech Projection solve complex AV sales challenges. Before Juphy, their team spent over 10 hours a week answering technical questions, leading to cart abandonment and missed deadlin...es. Juphy AI automated compatibility checks, product recommendations, and 24/7 support. In 2 months, it generated $53,028.45 in revenue from 8 AI-driven sales, delivered 241 personalized recommendations, and handled 323 customer conversations. The team saved 29+ hours of manual work and saw a 25% increase in average order value.

Apparel & Fashion

CASE STUDY AMVIM

Juphy AI helped AMVIM, a fashion brand, boost customer satisfaction and sales on Shopify. Before Juphy, AMVIM struggled with cart abandonment and slow support. Juphy’s AI Agent gave instant answers, ...smart product recommendations, and 24/7 support. In just 7 days, Juphy AI handled many customer chats, saved support hours, and delivered 44% of recommendations at night. AMVIM saw more conversions and higher average order value from better upsell and cross-sell.

Manufacturing

CASE STUDY Carbo

Juphy helped Carbo manage customer service on social media. Carbo struggled to reply to all customer inquiries across channels. Juphy unified all channels in one place. This saved Carbo a lot of time.... Carbo contacted over 2,000 customers through Juphy. The team liked features like unified notifications and one-click moderation.

Apparel & Fashion

CASE STUDY Misela

Juphy AI helped Misela, a premium handbag brand, handle complex customer support for made-to-order products. Misela used Juphy’s AI agent to automate real-time support, product recommendations, and m...ultilingual service on Shopify. In 7 months, Juphy AI resolved 2,057 support cases, saved 170+ hours of manual work, and drove ₺536,427.25 in AI-driven revenue. The solution increased average order value by 15% and delivered an 8X ROI. Misela improved customer experience and scaled personalized service efficiently.

Consumer Goods

CASE STUDY Beyond Braid

Juphy AI helped Beyond Braid, a Shopify store for braided fishing lines, give expert product advice 24/7. Before Juphy, the team spent over 15 hours a week answering technical questions, leading to l...ost sales. Juphy’s AI agent now handles 3,430 customer chats, gives 2,586 personalized recommendations, and drove 43 direct sales, adding $2,544.21 in revenue and a 540X ROI in 9 months. The solution saved 240+ hours of manual work and boosted average order value by 15%. Customers get instant, expert help any time, increasing confidence and reducing cart abandonment.

CASE STUDY Perfume Parlour

Juphy AI helped Perfume Parlour, a UK-based fragrance retailer, scale personalized support on Shopify. The team used Juphy’s AI agent for instant product recommendations, automated customer support, ...and pre-sale consultations. In one month, Juphy AI handled 174 customer conversations, made 198 personalized recommendations, and drove 7 sales worth $16,842.70. The solution saved over 20 hours of manual work and increased average order value by 7%. Perfume Parlour now delivers 24/7 expert support, boosting customer confidence and sales.

Juphy Features

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Medium
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FEATURE	RATINGS AND REVIEWS
Analytics	4.18/5 ★ Read Reviews (4)
Custom Reports	3.47/5 ★ Read Reviews (6)

CAPABILITIES	RATINGS AND REVIEWS
Analytics	4.18/5 ★ Read Reviews (4)
Custom Reports	3.47/5 ★ Read Reviews (6)

Software Failure Risk Guidance

for Juphy

Top Failure Risks for Juphy

Juphy Digital Inc. News

Partnership 14/05/2025

Exciting Partnership Announcement: Juphy AI x Cross Sell & Upsell

Juphy AI has partnered with Cross Sell & Upsell to enhance Shopify merchants' sales and customer service. This collaboration integrates Juphy AI's customer support automation with Cross Sell & Upsell's sales optimization tools, enabling Shopify store owners to increase conversion rates and revenue while improving the overall shopping experience.

Customer 23/04/2025

The Juphy AI Edge: Hygge Bikes Winning Formula for Sales and Support

Hygge Bikes, an e-commerce bicycle retailer, leverages Juphys AI Agent for E-Commerce to enhance sales and customer support. Key features used include smart product recommendations, real-time support automation, cross-sell optimization, and order tracking, integrated with their Shopify store.

Product 13/04/2025

Juphys Weekly E-Commerce News Express 07-11 April 2025

Juphy's weekly e-commerce news highlights consumer resilience, Shopify's AI initiatives, and strategic collaborations. It mentions Juphy's visitor footprint tracking for smarter insights, indicating a product update or feature enhancement related to the company.

Customer 29/01/2025

From Visitors to Buyers: How Max Carbon Enhanced Efficiency with Juphy AI

Max Carbon improved customer engagement and shopping experience by integrating Juphy AI into their Shopify store, automating 98% of inquiries and providing personalized recommendations, enhancing efficiency and saving time.

Juphy Digital Inc. Profile

Company Name

Juphy Digital Inc.

Company Website

https://www.juphy.com/

HQ Location

1007 N Orange St, Wilmington, Delaware 19801, US

Employees

1-10

Social

Financials