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Juphy: Use-Cases, Insights and Reviews | 2025 Cuspera

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Juphy: Social Customer Service Tool

Juphy Overview

Juphy addresses the challenge of fragmented customer communication by offering a unified inbox for Shopify and social media interactions. This platform automates up to 95% of support tickets, transforming routine inquiries into sales opportunities. Businesses can manage all customer interactions efficiently, enhancing satisfaction and response times. Juphy's solution is particularly beneficial for Shopify stores seeking to streamline their communication processes and improve customer experience. By centralizing conversations, it reduces the need for multiple tools, allowing teams to focus on critical interactions that drive sales.

Use Cases

Customers recommend Engagement Management, Collaboration, Social Media Management, as the business use cases that they have been most satisfied with while using Juphy.

Other use cases:

Rating And Review Management
Helpdesk Management
Measuring Customer Satisfaction
Customer Case Management
Product Marketing
Products & Pricelist Management
Sales Call Management

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Business Priorities

Improve Internal Communications is the most popular business priority that customers and associates have achieved using Juphy.

Other priorities:

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Juphy Use-Cases and Business Priorities: Customer Satisfaction Data

Juphy works with different mediums / channels such as Social Media. Twitter. Instagram etc.

Juphy's features include Ticketing. and Juphy support capabilities include 24/7 Support, AI Powered, Email Support, etc. also Juphy analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Allows businesses to engage customers across Facebook, Instagram, Twitter, and YouTube...." Peer review from Juphy

Juphy, belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Juphy offers a 24/7 AI Sales Assistant for Shopify stores. Products are recommended, questions answered, and a tailored shopping experience delivered on your website.

Popular Business Setting

for Juphy

Top Industries

Internet

Popular in

Small Business

Juphy is popular in Internet, and is widely used by Small Business,

Juphy Customer wins, Customer success stories, Case studies

What solutions does Juphy provide for Engagement Management?

How does Juphy facilitate Collaboration?

The Juphy AI Edge: Hygge Bikes Winning Formula for Sales and Support

Hygge Bikes, an e-commerce bicycle retailer, leverages Juphys AI Agent for E-Commerce to enhance sales and customer support. Key features used include smart product recommendations, real-time support... automation, cross-sell optimization, and order tracking, integrated with their Shopify store.

From Visitors to Buyers: How Max Carbon Enhanced Efficiency with Juphy AI

Max Carbon improved customer engagement and shopping experience by integrating Juphy AI into their Shopify store, automating 98% of inquiries and providing personalized recommendations, enhancing eff...iciency and saving time.

DynoVox - Automotive

Juphy AI helped DynoVox, an online auto parts store, solve fitment and support challenges. DynoVox used Juphy’s Smart Product Recommender and AI-powered support to give instant answers about part com...patibility and order details. In 2 months, Juphy AI delivered 231 personalized recommendations and drove $1,512.82 in direct sales. The AI handled 360 customer conversations and saved over 31 hours of manual support time. DynoVox improved buyer confidence and increased conversions with 24/7 automated help.

Ecualama - Apparel & Fashion

Juphy’s AI Agent helped Ecualama, a sustainable fashion brand, improve online sales and customer support. Ecualama used Juphy’s Smart Product Recommender to give shoppers personalized suggestions, le...ading to 16 new sales and $2,426.87 in revenue in just 2 months. The AI handled 913 customer conversations and saved over 59 hours of manual support time. Juphy’s AI also provided 24/7 multilingual support, boosting customer confidence and reducing abandoned carts.

Hygge Bikes - Consumer Electronics

Juphy AI helped Hygge Bikes boost sales and support on their Shopify store. The challenge was customers leaving without buying due to lack of personalized guidance. Juphy AI gave real-time product re...commendations, leading to 13 direct sales and $19,009.13 in revenue in one month. The AI also handled 420 customer conversations, saving 38 hours of manual work and providing 24/7 support. This improved customer confidence and made shopping easier.

ProSmoke BBQ - Consumer Goods

Juphy AI helped ProSmoke BBQ improve customer experience and sales. ProSmoke BBQ used Juphy’s AI Agent on their Shopify store to answer customer questions and recommend products. In 4 months, Juphy A...I managed 365 customer inquiries, gave 309 personalized product recommendations, and generated 21 direct AI-driven sales. The AI saved the support team over 32 hours of manual work and provided 24/7 support, making shopping easier for customers.

Juphy Features

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Medium
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FEATURE	RATINGS AND REVIEWS
Analytics	4.18/5 ★ Read Reviews (4)
Custom Reports	3.47/5 ★ Read Reviews (6)

CAPABILITIES	RATINGS AND REVIEWS
Analytics	4.18/5 ★ Read Reviews (4)
Custom Reports	3.47/5 ★ Read Reviews (6)

Software Failure Risk Guidance

for Juphy

Top Failure Risks for Juphy

Juphy Digital Inc. News

Partnership 14/05/2025

Exciting Partnership Announcement: Juphy AI x Cross Sell & Upsell

Juphy AI has partnered with Cross Sell & Upsell to enhance Shopify merchants' sales and customer service. This collaboration integrates Juphy AI's customer support automation with Cross Sell & Upsell's sales optimization tools, enabling Shopify store owners to increase conversion rates and revenue while improving the overall shopping experience.

Product 13/04/2025

Juphys Weekly E-Commerce News Express 07-11 April 2025

Juphy's weekly e-commerce news highlights consumer resilience, Shopify's AI initiatives, and strategic collaborations. It mentions Juphy's visitor footprint tracking for smarter insights, indicating a product update or feature enhancement related to the company.

Juphy Digital Inc. Profile

Company Name

Juphy Digital Inc.

Company Website

https://www.juphy.com/

HQ Location

1007 N Orange St, Wilmington, Delaware 19801, US

Employees

1-10

Social

Financials