Cisco SocialMiner Overview

Cisco SocialMiner 11.6 enables customer engagement through social media, emails, and chat. It provides real-time monitoring and proactive customer service capabilities.

Use Cases

Customers recommend Helpdesk Management, Social Media Management, Tracking & Monitoring Communications, as the business use cases that they have been most satisfied with while using Cisco SocialMiner.

Other use cases:

  • Workflow Management
  • Customise Loyalty Program
  • Generation Of New Leads
  • Engagement Management
  • Customer Feedback Management
  • Collaboration
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Cisco SocialMiner.

Other priorities:

See all business priorities See less business priorities

Cisco SocialMiner Use-Cases and Business Priorities: Customer Satisfaction Data

Cisco SocialMiner works with different mediums / channels such as Phone Calls. and Social Media.

Reviews

"...Workflows makes everything easy in one application...." Peer review by Consultant

Cisco SocialMiner, belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Cisco SocialMiner

Top Industries

  • Construction
  • Real Estate
  • Internet

Popular in

  • Mid Market
  • Large Enterprise
  • Enterprise

Cisco SocialMiner is popular in Construction, Real Estate, and Internet and is widely used by Mid Market, Large Enterprise, and Enterprise.

Cisco SocialMiner Customer wins, Customer success stories, Case studies

What makes Cisco SocialMiner ideal for Helpdesk Management?

How does Cisco SocialMiner facilitate Social Media Management?

How does Cisco SocialMiner facilitate Tracking & Monitoring Communications?

Cisco SocialMiner Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.34/5 ★

Read Reviews (4)
Analytics

3.42/5 ★

Read Reviews (1)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.34/5 ★

Read Reviews (4)
Analytics

3.42/5 ★

Read Reviews (1)

Cisco SocialMiner Integrations

Cisco SocialMiner integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

3.88/5 ★

Read Reviews (2)
Data Import

3.76/5 ★

Read Reviews (5)

Few API Integrations for Cisco SocialMiner

Tremendous

4.32 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Proof

4.59 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Viber

4.33 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Pastel

4.4 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

OneDesk

4.06 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Cisco SocialMiner

Top Failure Risks for Cisco SocialMiner

Cisco Systems, Inc. News

Product

Personal AI Agents like OpenClaw Are a Security Nightmare - Cisco Blogs

Cisco's AI Threat and Security Research team has developed an open-source Skill Scanner tool to identify security vulnerabilities in AI agents like OpenClaw. The tool revealed critical issues, such as data exfiltration and prompt injection, in OpenClaw's skills. Cisco emphasizes the risks of AI agents in enterprises and encourages responsible use with proper security measures.

Read more →
Partnership

Cisco Launches New Cisco 360 Partner Program, Built with Partners for the AI Era - Cisco Newsroom

Cisco has launched the Cisco 360 Partner Program, developed in collaboration with partners to enhance AI-driven customer outcomes. The program introduces new partner designations, tools, and incentives, including the Cisco Partner Incentive, to streamline earnings and align with Cisco's roadmap. It aims to empower partners with AI-ready solutions and improve customer engagement across Cisco's portfolios.

Read more →
Product

Introducing Cisco's Integrated AI Security and Safety Framework

Cisco has introduced its Integrated AI Security and Safety Framework, a comprehensive approach to managing AI risks. This framework addresses AI security and safety by integrating threats and harms, considering the AI lifecycle, and accounting for multi-agent and multimodal risks. It provides a unified taxonomy for AI threats, offering clarity for organizations to build robust AI systems. The framework is part of Cisco AI Defense, enhancing AI security across industries.

Read more →
Executive

Microsoft Veteran Steve Clayton Joins Cisco as Chief Communications Officer

Steve Clayton, a veteran from Microsoft, joins Cisco as Chief Communications Officer. With 28 years at Microsoft, Clayton is known for his innovative storytelling and communication skills. His move to Cisco comes as the company experiences growth in AI-driven networking solutions. Clayton's expertise is expected to enhance Cisco's global communications and narrative in the competitive tech landscape.

Read more →

Cisco Systems, Inc. Profile

Company Name

Cisco Systems, Inc.

Company Website

https://www.cisco.com/site/us/en/index.html

Year Founded

1984

HQ Location

Corporate Headquarters, 170 West Tasman Dr., San Jose, CA 95134, USA

Employees

10001+

Social

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Financials

IPO