Cisco SocialMiner Overview

Cisco SocialMiner 11.6 enables customer engagement through social media, emails, and chat. It provides real-time monitoring and proactive customer service capabilities.

Use Cases

Customers recommend Helpdesk Management, Social Media Management, Tracking & Monitoring Communications, as the business use cases that they have been most satisfied with while using Cisco SocialMiner.

Other use cases:

  • Workflow Management
  • Customise Loyalty Program
  • Generation Of New Leads
  • Engagement Management
  • Customer Feedback Management
  • Collaboration
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Cisco SocialMiner.

Other priorities:

See all business priorities See less business priorities

Cisco SocialMiner Use-Cases and Business Priorities: Customer Satisfaction Data

Cisco SocialMiner works with different mediums / channels such as Phone Calls. and Social Media.

Reviews

"...It combines social media accounts which stream lines work...." Peer review by User

Cisco SocialMiner, belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Cisco SocialMiner

Top Industries

  • Construction
  • Real Estate
  • Internet

Popular in

  • Mid Market
  • Large Enterprise
  • Enterprise

Cisco SocialMiner is popular in Construction, Real Estate, and Internet and is widely used by Mid Market, Large Enterprise, and Enterprise.

Cisco SocialMiner Customer wins, Customer success stories, Case studies

What Are the key features of Cisco SocialMiner for Helpdesk Management?

How efficiently Does Cisco SocialMiner manage your Social Media Management?

How does Cisco SocialMiner facilitate Tracking & Monitoring Communications?

 

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Cisco and Georgetown University have formed a multi-year partnership to modernize the university's network with one of the largest Wi-Fi 7 deployments in higher education. This initiative will enhanc...e connectivity across campus, supporting digital learning and research with faster speeds and lower latency. The collaboration also includes Cisco's enterprise switching and wireless solutions, focusing on automation, analytics, and security to streamline operations and protect digital assets.

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Nine - Entertainment - Large

Cisco IP Fabric for Media helped Nine, Australia's top TV network, move to an all-IP broadcasting solution. The new infrastructure improved reliability and sped up production. Nine became the first f...ree-to-air network in Australia to deploy an all-IP solution. The migration was fast and had no disruptions. Cisco Customer Experience (CX) provided strong support and expertise throughout the transition.

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IFEMA MADRID - Entertainment - Medium

Cisco Advanced Services helped IFEMA MADRID secure its network for a major global event. The team reinforced the switching layer to handle high service demand. They ensured secure cable services with... Cisco telephony and connectivity. Constant equipment monitoring and on-site support kept operations smooth. IFEMA MADRID achieved high security and excellent connectivity for global leaders.

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Logicalis Group - Information Technology And Services - Large

Logicalis Group used Cisco Lifecycle Services and the CX Success Portfolio to help customers reduce environmental impact. The Logicalis Managed Digital Fabric Platform gave a real-time view of digita...l ecosystems. This improved carbon efficiency and cut water and energy use. The Cisco Takeback and Reuse Program supported sustainability goals. Logicalis and Cisco CX worked together to drive measurable progress against climate change.

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Atea - Information Technology And Services - Large

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Telecom Egypt - Telecommunications - Very Large

Cisco Sustainability Priority Assessment helped Telecom Egypt build a clear roadmap for sustainability. The company wanted to address the climate crisis and cut carbon emissions. Cisco delivered a pl...an with governance, automation, and carbon reduction steps. Telecom Egypt now tracks results with success measurements. The CTO praised the actionable guidance from Cisco.

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Cisco SocialMiner Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.34/5 ★

Read Reviews (4)
Analytics

3.42/5 ★

Read Reviews (1)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.34/5 ★

Read Reviews (4)
Analytics

3.42/5 ★

Read Reviews (1)

Cisco SocialMiner Integrations

Cisco SocialMiner integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

3.88/5 ★

Read Reviews (2)
Data Import

3.76/5 ★

Read Reviews (5)

Few API Integrations for Cisco SocialMiner

Tremendous

4.32 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Lucidchart

4.517295202643243 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Tubular

4.84 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Viber

4.33 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

FireText

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Cisco SocialMiner

Top Failure Risks for Cisco SocialMiner

Cisco Systems, Inc. News

Partnership

Cisco extends its Enterprise Agreement to include Nutanix Cloud Platform

Cisco has expanded its Enterprise Agreement to incorporate Nutanix Cloud Platform, offering customers enhanced flexibility in licensing and the ability to upgrade cloud and virtualization technologies seamlessly. This integration allows for predictable pricing and supports increased Nutanix usage without renegotiating contracts. The partnership strengthens Nutanix's position against competitors like VMware and enhances Cisco's offering with Nutanix's hyperconverged infrastructure.

Read more →
Product

Cisco Launches Agent Security Tools And Framework

Cisco introduced new agent security tools, including AI Defense Explorer Edition and an open-sourced DefenseClaw, at RSA. These tools aim to enhance enterprise security by enforcing Zero Trust and detecting threats rapidly.

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Product

Cisco Reimagines Security for the Agentic Workforce

Cisco has unveiled significant security innovations for AI agents at the RSA Conference 2026. These include extending Zero Trust Access to AI agents, introducing the AI Defense: Explorer Edition, and launching DefenseClaw, an open-source secure agent framework. The new solutions aim to enhance AI security by establishing trusted identities, enforcing strict access controls, and automating security processes, thereby enabling organizations to deploy AI agents securely and efficiently.

Read more →
Product

CISA orders feds to patch max-severity Cisco flaw by Sunday

The Cybersecurity and Infrastructure Security Agency (CISA) has mandated federal agencies to patch a critical vulnerability, CVE-2026-20131, in Cisco Secure Firewall Management Center by March 22. This flaw allows remote code execution and has been actively exploited by the Interlock ransomware group. Cisco issued a security bulletin on March 4, urging immediate updates due to the lack of workarounds.

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Cisco Systems, Inc. Profile

Company Name

Cisco Systems, Inc.

Company Website

https://www.cisco.com/site/us/en/index.html

Year Founded

1984

HQ Location

Corporate Headquarters, 170 West Tasman Dr., San Jose, CA 95134, USA

Employees

10001+

Social

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Financials

IPO