Cisco SocialMiner Overview
Cisco SocialMiner 11.6 enables customer engagement through social media, emails, and chat. It provides real-time monitoring and proactive customer service capabilities.
Use Cases
Customers recommend Helpdesk Management, Social Media Management, Tracking & Monitoring Communications, as the business use cases that they have been most satisfied with while using Cisco SocialMiner.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Cisco SocialMiner.
Cisco SocialMiner Use-Cases and Business Priorities: Customer Satisfaction Data
Cisco SocialMiner works with different mediums / channels such as Phone Calls. and Social Media.
Reviews
"...It can help you improve with customer loyalty...." Peer review by User
Cisco SocialMiner, belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Cisco SocialMiner
Top Industries
- Construction
- Real Estate
- Internet
Popular in
- Mid Market
- Large Enterprise
- Enterprise
Cisco SocialMiner is popular in Construction, Real Estate, and Internet and is widely used by Mid Market, Large Enterprise, and Enterprise.
Comprehensive Insights on Cisco SocialMiner Use Cases
How can Cisco SocialMiner optimize your Helpdesk Management Workflow?
How does Cisco SocialMiner address your Tracking & Monitoring Communications Challenges?
Cisco SocialMiner Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (4) |
| Analytics | Read Reviews (1) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (4) |
| Analytics | Read Reviews (1) |
Cisco SocialMiner Integrations
Cisco SocialMiner integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Cisco SocialMiner
Software Failure Risk Guidance
?for Cisco SocialMiner
Top Failure Risks for Cisco SocialMiner
Cisco Systems, Inc. News
Cisco teams with Hugging Face for AI model anti-malware
Cisco has partnered with Hugging Face to enhance AI model malware protection. The collaboration involves using Cisco's ClamAV engine for malware scanning on Hugging Face's platform, enabling detection of threats in AI models. This partnership aims to improve model vetting, early vulnerability detection, and threat intelligence sharing, reinforcing security across the AI ecosystem.
Cisco Schedules Conference Call for Q4 Fiscal Year 2025 Financial Results
Cisco has scheduled a conference call for August 13, 2025, to announce its Q4 fiscal year 2025 financial results. The results will be released after the market closes, and a live audio broadcast with slides will be available online.
Rakuten selects Cisco , Nokia , F5 as partners for 5G SA network
Rakuten Mobile has partnered with Cisco, Nokia, and F5 to enhance its 5G standalone network in Japan. Cisco's mobile Packet Core Portfolio will be deployed to support 5G services, streamline operations, and improve network performance. This collaboration aims to deliver superior mobile experiences with enhanced security, scalability, and innovative 5G services.
Cisco Partners with Jio to Transform India Data Centre Landscape , ETTelecom
Cisco partners with Reliance Jio to enhance India's data center landscape, focusing on AI infrastructure and hyperscale ambitions. Cisco will provide data centers and connectivity solutions to support Jio's AI training, inferencing, and cloud-based applications. This collaboration aims to position Jio as a leading hyperscaler in India.
Cisco Systems, Inc. Profile
Company Name
Cisco Systems, Inc.
Company Website
https://www.cisco.com/site/us/en/index.htmlYear Founded
1984
HQ Location
Corporate Headquarters, 170 West Tasman Dr., San Jose, CA 95134, USA
Employees
10001+
Social
Financials
IPO
What Are the key features of Cisco SocialMiner for Social Media Management?