Cisco SocialMiner Overview

Cisco SocialMiner 11.6 enables customer engagement through social media, emails, and chat. It provides real-time monitoring and proactive customer service capabilities.

Use Cases

Customers recommend Helpdesk Management, Social Media Management, Tracking & Monitoring Communications, as the business use cases that they have been most satisfied with while using Cisco SocialMiner.

Other use cases:

  • Workflow Management
  • Customise Loyalty Program
  • Generation Of New Leads
  • Engagement Management
  • Customer Feedback Management
  • Collaboration
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Cisco SocialMiner.

Other priorities:

See all business priorities See less business priorities

Cisco SocialMiner Use-Cases and Business Priorities: Customer Satisfaction Data

Cisco SocialMiner works with different mediums / channels such as Phone Calls. and Social Media.

Reviews

"...With SocialMiner, we were able to convert our call center into a contact center, thus expanding the communication channels for our clients, accompanying the digital transformation of our company...." Peer review by Omar C, Software Engineer

Peer review evidence (same sources as the product rating summary)

"...With SocialMiner, we were able to convert our call center into a contact center, thus expanding the communication channels for our clients, accompanying the digital transformation of our company...." Peer review by Omar C, Software Engineer
"...Categories: Social Media Monitoring , Social Media Management...." Peer review
"...I have been able to track my customers and potentials, as well as keep track of my social media base and communicate with my customers in real time...." Peer review by User

Cisco SocialMiner, belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Cisco SocialMiner

Top Industries

  • Construction
  • Real Estate
  • Internet

Popular in

  • Mid Market
  • Large Enterprise
  • Enterprise

Cisco SocialMiner is popular in Construction, Real Estate, and Internet and is widely used by Mid Market, Large Enterprise, and Enterprise.

Cisco SocialMiner Customer wins, Customer success stories, Case studies

How can Cisco SocialMiner optimize your Helpdesk Management Workflow?

What solutions does Cisco SocialMiner provide for Social Media Management?

How does Cisco SocialMiner address your Tracking & Monitoring Communications Challenges?

 

Cisco (CSCO) Puts 90, 000 Workers On Personalized AI Agents With New Revenue Targets

Cisco is deploying personalized AI agents to its 90,000 employees, aiming to enhance productivity and align with new AI-driven revenue targets. This internal rollout supports Cisco's shift towards re...curring software and subscription revenue, leveraging AI to reshape workflows across sales, engineering, support, and back office functions.

Read on →
 

WideField Security

Cisco widens agentic security with AI identity acquisition

Cisco plans to acquire WideField Security to enhance its AI agent security capabilities. WideField's technology will integrate with Cisco's Splunk suite, improving agentic security operation center (...SOC) capabilities by standardizing identity and session telemetry. This acquisition aims to strengthen Cisco's Data Fabric, providing deeper identity intelligence for safe AI operations.

Read on →
 

CDW - IT Services - Very Large

Expanded CDW Services Help Customers Operationalize Cisco's Cloud ...

Vernon Hills, USA

CDW is expanding its services to help customers adopt Cisco's Cloud Control and AI Defense platforms. These services include the Adoption Accelerator for Cisco Cloud Control, which aids in readiness ...assessment and roadmap building, and expanded AI Defense services for AI discovery and validation. This collaboration aims to enhance infrastructure management and AI security for enterprises.

Read on →

Banco do Brasil - Banking - Very Large

Brasília, Brazil

Banco do Brasil partnered with Cisco to unify its data center operations. The solution delivered strong network performance, improved security, and enhanced sustainability. Cisco's technology helped ...Banco do Brasil streamline its infrastructure. The bank now benefits from a more robust and secure data center environment. This partnership supports Banco do Brasil's ongoing digital transformation.

Read more →

Cincinnati Open - Sports - Small

Mason, USA

Cisco cloud-managed networking helped the Cincinnati Open rebuild its 40-acre venue in just four months. The event replaced decades-old infrastructure with a 100% cloud-managed network using Cisco Me...raki and Catalyst. The new system supports 10,000-14,000 users at once, with Wi-Fi rated best on both ATP and WTA tours. Real-time analytics improved staffing, concessions, and fan experience. A small IT team now manages enterprise-grade operations with ease.

Read more →

Brentwood College - Education - Small

Mill Bay, Canada

Brentwood College used Cisco URWB to stream a regatta live from a remote floating dock. The solution delivered seamless, high-definition video. This helped the school share the event with a wider aud...ience. The technology worked reliably in a challenging location. Brentwood College improved its event experience with Cisco's wireless networking.

Read more →

Cisco SocialMiner Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.34/5 ★

Read Reviews (4)
Analytics

3.42/5 ★

Read Reviews (1)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.34/5 ★

Read Reviews (4)
Analytics

3.42/5 ★

Read Reviews (1)

Cisco SocialMiner Integrations

Cisco SocialMiner integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

3.88/5 ★

Read Reviews (2)
Data Import

3.76/5 ★

Read Reviews (5)

Few API Integrations for Cisco SocialMiner

Pastel

4.4 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

KONNEKTIVE CRM

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

OneDesk

4.06 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Tremendous

4.32 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Poplar

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Cisco SocialMiner

Top Failure Risks for Cisco SocialMiner

Cisco Systems, Inc. News

Product

Cisco expands AI infrastructure with Supermicro compute

Cisco has expanded its AI infrastructure by integrating Supermicro's high-density, rack-scale GPU systems with its networking solutions. This collaboration targets enterprise and sovereign cloud deployments, supporting large AI workloads. The infrastructure will be available from October 2026, featuring Nvidia platforms and Cisco's networking technology to enhance AI training and inference capabilities.

Read more →
Partnership

Exclusive: Cisco expands Nvidia partnership for AI data center boom

Cisco and Supermicro are expanding their partnership to enhance AI data center infrastructure. They will integrate high-density, liquid- and air-cooled computing systems into Cisco's Secure AI Factory with Nvidia. This collaboration aims to offer pre-validated systems that simplify the deployment of massive GPU clusters, supporting Nvidia's next-generation platforms.

Read more →
Partnership

Cisco: How Responsible AI Is Changing the Way Organizations Assess Humanitarian Needs

Cisco and Kobo are collaborating to enhance KoboToolbox with AI features for humanitarian data collection. This partnership focuses on responsible AI to improve survey design and data processing in crisis settings. The AI-assisted tools aim to expedite data collection while maintaining ethical standards, demonstrated in recent deployments in the Middle East and Mozambique.

Read more →
Product

Cisco Products Multiple Vulnerabilities

Cisco has identified multiple high-risk vulnerabilities in its products, including Cisco Secure Endpoint Connector and Cisco Secure Firewall ASA Software. These vulnerabilities could lead to denial of service and information disclosure. CVE-2026-20349 is actively exploited. Cisco advises applying the issued fixes to mitigate risks.

Read more →

Cisco Systems, Inc. Profile

Company Name

Cisco Systems, Inc.

Company Website

https://www.cisco.com/site/us/en/index.html

Year Founded

1984

HQ Location

Corporate Headquarters, 170 West Tasman Dr., San Jose, CA 95134, USA

Employees

10001+

Social

Facebook Linkedin Twitter

Financials

IPO