Cisco SocialMiner Overview

Cisco SocialMiner 11.6 enables customer engagement through social media, emails, and chat. It provides real-time monitoring and proactive customer service capabilities.

Use Cases

Customers recommend Helpdesk Management, Social Media Management, Tracking & Monitoring Communications, as the business use cases that they have been most satisfied with while using Cisco SocialMiner.

Other use cases:

  • Workflow Management
  • Customise Loyalty Program
  • Generation Of New Leads
  • Engagement Management
  • Customer Feedback Management
  • Collaboration
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Cisco SocialMiner.

Other priorities:

See all business priorities See less business priorities

Cisco SocialMiner Use-Cases and Business Priorities: Customer Satisfaction Data

Cisco SocialMiner works with different mediums / channels such as Phone Calls. and Social Media.

Reviews

"...Categories: Social Media Monitoring , Social Media Management...." Peer review

Peer review evidence (same sources as the product rating summary)

"...Bank call center assistance Detailed metrics...." Peer review by Maricarmen P., Banking
"...Categories: Social Media Monitoring , Social Media Management...." Peer review
"...I have been able to track my customers and potentials, as well as keep track of my social media base and communicate with my customers in real time...." Peer review by User

Cisco SocialMiner, belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Cisco SocialMiner

Top Industries

  • Construction
  • Real Estate
  • Internet

Popular in

  • Mid Market
  • Large Enterprise
  • Enterprise

Cisco SocialMiner is popular in Construction, Real Estate, and Internet and is widely used by Mid Market, Large Enterprise, and Enterprise.

Cisco SocialMiner Customer wins, Customer success stories, Case studies

Why is Cisco SocialMiner the best choice for Helpdesk Management?

Why is Cisco SocialMiner the best choice for Social Media Management?

What makes Cisco SocialMiner ideal for Tracking & Monitoring Communications?

 

Cisco shows how Wi-Fi 7 can boost enterprise security

Cisco's global deployment of Wi-Fi 7 demonstrated significant security benefits, including a 40% reduction in security incidents. The deployment showcased how integrating Wi-Fi 7 with Cisco's technol...ogies can enhance enterprise security through zero trust, network segmentation, and embedded security controls, while maintaining user experience.

Read on →
 

Autonoma - Aviation - Medium

How Autonoma and Cisco Are Reimagining Air Travel

Atlanta, USA

Cisco and Autonoma have partnered to enhance airport operations using Autonoma's AutoVerse platform, built on Cisco technology. This collaboration aims to optimize scheduling and gate assignments at ...Hartsfield-Jackson Atlanta International Airport, leveraging high-fidelity digital twin simulations to improve operational decisions and reduce deployment risks. The initiative supports Cisco's goal of advancing digital transformation in critical infrastructure.

Read on →
 

Notre Dame - Education - Large

Cisco Drops as 1, 000 Switches Build an AI Campus

Notre Dame, USA

Cisco secured a multiyear deal to upgrade Notre Dame's campus connectivity using nearly 1,000 Catalyst 9300X switches, Catalyst Center, ThousandEyes, and Cisco Professional Services. This deployment ...showcases Cisco's technology stack, potentially influencing other universities and institutions. The deal highlights Cisco's strategic positioning in educational technology, though financial details were not disclosed.

Read on →
 

ZEISS - Manufacturing - Very Large

Oberkochen, Germany

ZEISS uses Cisco solutions to protect its production integrity. The company gains full visibility into industrial assets and their vulnerabilities. Cisco helps ZEISS detect unexpected behavior that c...ould signal threats. This improves security and reduces risk for ZEISS manufacturing operations. The solution supports safe, reliable production.

Read more →
 

WWE - Entertainment - Large

Stamford, USA

WWE used Cisco Nexus and Cisco ThousandEyes to manage hundreds of switches and boost network reliability. Manual switch configuration was slow and complex. Cisco Nexus 9000 Series Switches and Nexus ...Dashboard let WWE automate switch management and push updates from one dashboard. Cisco ThousandEyes gave WWE end-to-end network visibility and proactive alerts. WWE now delivers faster, more reliable broadcasts to over a billion fans worldwide.

Read more →
 

World Wide Technology - Information Technology And Services - Large

St. Louis, USA

World Wide Technology used Cisco Nexus solutions to modernize its Advanced Technology Center data center network. The legacy network could not support new high-performance computing and AI workloads.... Cisco Nexus Dashboard and 9000 Series Switches enabled centralized management, automation, and analytics. WWT now processes a wide range of customer workloads and supports advanced AI use cases. The upgrade improved flexibility, simplified management, and increased customer satisfaction.

Read more →

Cisco SocialMiner Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.34/5 ★

Read Reviews (4)
Analytics

3.42/5 ★

Read Reviews (1)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.34/5 ★

Read Reviews (4)
Analytics

3.42/5 ★

Read Reviews (1)

Cisco SocialMiner Integrations

Cisco SocialMiner integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

3.88/5 ★

Read Reviews (2)
Data Import

3.76/5 ★

Read Reviews (5)

Few API Integrations for Cisco SocialMiner

Seismic

4.53 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Notion

4.58 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Copper

4.5 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

KONNEKTIVE CRM

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Viber

4.33 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Cisco SocialMiner

Top Failure Risks for Cisco SocialMiner

Cisco Systems, Inc. News

Partnership

GBM Launches UAEs First Cisco-NVIDIA AI Lab

Gulf Business Machines and Cisco have launched the UAE's first AI Lab, integrating Cisco's Secure AI Factory with NVIDIA technology. This lab provides GCC organizations with a secure infrastructure to test and deploy AI systems, focusing on data residency, compliance, and security. It aims to accelerate AI deployment timelines and support local control over infrastructure.

Read more →
Product

Cisco Secure Email Gateway Remote Code Execution Vulnerability - Hong Kong Computer Emergency Response Team Coordination Centre

A high-risk vulnerability, CVE-2026-76519, has been identified in Cisco Secure Email Gateway, allowing remote code execution and data manipulation. The flaw, due to improper handling of email attachments, is being actively exploited. Cisco has issued fixes to address this security risk.

Read more →
Product

Cisco Updates Secure Email Gateway, Web Manager

Cisco has released updates for its Secure Email Gateway and Secure Email and Web Manager to address critical vulnerabilities, including path traversal and improper access control, with CVSS scores of 9.8. Users are advised to upgrade to fixed versions to mitigate risks.

Read more →
Product

Cisco Clears Secure Email Gateway Issue

Cisco addressed a critical vulnerability in its Secure Email Gateway's Advanced Malware Protection feature, which could allow remote attackers to execute commands with root privileges. The vulnerability, identified as CVE-2026-76519, has a CVSS score of 9.8. Cisco released software updates for AsyncOS Software to fix this issue, urging users to upgrade to secure their systems.

Read more →

Cisco Systems, Inc. Profile

Company Name

Cisco Systems, Inc.

Company Website

https://www.cisco.com/site/us/en/index.html

Year Founded

1984

HQ Location

Corporate Headquarters, 170 West Tasman Dr., San Jose, CA 95134, USA

Employees

10001+

Social

Facebook Linkedin Twitter

Financials

IPO