Cisco SocialMiner Overview
Cisco SocialMiner 11.6 enables customer engagement through social media, emails, and chat. It provides real-time monitoring and proactive customer service capabilities.
Use Cases
Customers recommend Helpdesk Management, Social Media Management, Tracking & Monitoring Communications, as the business use cases that they have been most satisfied with while using Cisco SocialMiner.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Cisco SocialMiner.
Cisco SocialMiner Use-Cases and Business Priorities: Customer Satisfaction Data
Cisco SocialMiner works with different mediums / channels such as Phone Calls. and Social Media.
Reviews
"...Bank call center assistance...." Peer review by Administrator
Peer review evidence (same sources as the product rating summary)
"...Software Support for clients, made it easy to help and call out to clients...." Peer review by Consultant
"...Categories: Social Media Monitoring , Social Media Management...." Peer review
"...I have been able to track my customers and potentials, as well as keep track of my social media base and communicate with my customers in real time...." Peer review by User
Cisco SocialMiner, belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Cisco SocialMiner
Top Industries
- Construction
- Real Estate
- Internet
Popular in
- Mid Market
- Large Enterprise
- Enterprise
Cisco SocialMiner is popular in Construction, Real Estate, and Internet and is widely used by Mid Market, Large Enterprise, and Enterprise.
Cisco SocialMiner Customer wins, Customer success stories, Case studies
How efficiently Does Cisco SocialMiner manage your Helpdesk Management?
How can Cisco SocialMiner optimize your Tracking & Monitoring Communications Workflow?
Salesforce - Technology - Very Large
Zacks Investment Ideas feature highlights: Salesforce, Cisco, Dell, Uber and Robinhood
Cisco SocialMiner Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (4) |
| Analytics | Read Reviews (1) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (4) |
| Analytics | Read Reviews (1) |
Cisco SocialMiner Integrations
Cisco SocialMiner integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Cisco SocialMiner
Software Failure Risk Guidance
?for Cisco SocialMiner
Top Failure Risks for Cisco SocialMiner
Cisco Systems, Inc. News
The old new thing: Cisco and retro tech are back and forming the AI buildouts backbone
Cisco is experiencing renewed relevance as its networking hardware, including routers and switches, becomes integral to AI infrastructure and data center connectivity. The company's shift to support cloud providers and invest in optical technologies has positioned it as a key player in the AI buildout, supplementing its core business growth.
Cisco (CSCO) Leans on Splunk to Broaden Its Share of Enterprise AI Spending. It Faces a Big Test
Cisco introduced the Cisco AI POD for Splunk, integrating Cisco infrastructure with Splunk's AI capabilities, allowing enterprises to self-host AI models. This integration aims to enhance AI infrastructure management and security, expanding Cisco's role in AI spending beyond hardware sales. The company also partnered with AWS to develop Splunk-centered security products for AI-driven threats.
Cisco drops another exploited zero-day, this time a perfect 10
Cisco disclosed a critical zero-day vulnerability (CVE-2026-76460) in its Identity Services Engine (ISE) and ISE Passive Identity Connector (ISE-PIC), scoring a perfect 10 on the CVSS scale. The flaw allows unauthenticated remote attackers to execute commands with root privileges. Cisco urges immediate patching, as active exploitation is underway. Permanent fixes are available in specific ISE patches.
Cisco hit by max severity zero-day exploit targeting Identity Services Engine, so its time to patch up
Cisco has addressed a critical vulnerability (CVE-2026-76460) in its Identity Services Engine (ISE), which allowed unauthenticated API access. The flaw, actively exploited, necessitates immediate patching as no workarounds exist. The US CISA has mandated federal agencies to patch or disable ISE by September 19, 2026. Cisco advises monitoring for suspicious activity and re-imaging compromised nodes.
Cisco Systems, Inc. Profile
HQ Location
Corporate Headquarters, 170 West Tasman Dr., San Jose, CA 95134, USA
Employees
10001+
Social
Financials
IPO
What benefits does Cisco SocialMiner offer for Social Media Management?