Cisco SocialMiner Overview

Cisco SocialMiner 11.6 enables customer engagement through social media, emails, and chat. It provides real-time monitoring and proactive customer service capabilities.

Use Cases

Customers recommend Helpdesk Management, Social Media Management, Tracking & Monitoring Communications, as the business use cases that they have been most satisfied with while using Cisco SocialMiner.

Other use cases:

  • Workflow Management
  • Customise Loyalty Program
  • Generation Of New Leads
  • Engagement Management
  • Customer Feedback Management
  • Collaboration
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Cisco SocialMiner.

Other priorities:

See all business priorities See less business priorities

Cisco SocialMiner Use-Cases and Business Priorities: Customer Satisfaction Data

Cisco SocialMiner works with different mediums / channels such as Phone Calls. and Social Media.

Reviews

"...It can help you improve with customer loyalty...." Peer review by User

Peer review evidence (same sources as the product rating summary)

"...Software Support for clients, made it easy to help and call out to clients...." Peer review by Consultant
"...It combines social media accounts which stream lines work...." Peer review by User
"...I have been able to track my customers and potentials, as well as keep track of my social media base and communicate with my customers in real time...." Peer review by User

Cisco SocialMiner, belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Cisco SocialMiner

Top Industries

  • Construction
  • Real Estate
  • Internet

Popular in

  • Mid Market
  • Large Enterprise
  • Enterprise

Cisco SocialMiner is popular in Construction, Real Estate, and Internet and is widely used by Mid Market, Large Enterprise, and Enterprise.

Cisco SocialMiner Customer wins, Customer success stories, Case studies

How does Cisco SocialMiner facilitate Helpdesk Management?

Why is Cisco SocialMiner the best choice for Social Media Management?

What solutions does Cisco SocialMiner provide for Tracking & Monitoring Communications?

 

CDW - IT Services - Very Large

Expanded CDW Services Help Customers Operationalize Cisco's Cloud ...

Vernon Hills, USA

CDW is expanding its services to help customers adopt Cisco's Cloud Control and AI Defense platforms. These services include the Adoption Accelerator for Cisco Cloud Control, which aids in readiness ...assessment and roadmap building, and expanded AI Defense services for AI discovery and validation. This collaboration aims to enhance infrastructure management and AI security for enterprises.

Read on →
 

Galileo

Cisco touts AI tokenomics, but admits the market is 'still in phase one ...

At Cisco Live 2026, Cisco highlighted its focus on AI tokenomics, emphasizing the importance of managing AI usage and token spend. Cisco's acquisition of Galileo aids in assessing agent behavior and ...ensuring budget control. This approach aims to align token value with business outcomes, addressing the industry's current phase of AI adoption.

Read on →
 

Balgrist University Hospital - Healthcare - Medium

Cisco: How Connectivity Is Shaping the Future of Healthcare

Zurich, Switzerland

Cisco's technology powers the OR-X at Balgrist University Hospital in Zurich, enhancing surgical training and research. The facility utilizes Cisco's networking infrastructure, including Application ...Centric Infrastructure and Wi-Fi 6E, to enable real-time data exchange and experimentation. This initiative supports 144 R&D experiments and trains 2,195 professionals, setting a benchmark for healthcare innovation.

Read on →
 

Puntonet - Telecommunications - Medium

Quito, Ecuador

Cisco Services helped Puntonet modernize its network across Ecuador. The upgrade enabled country-wide expansion with high-speed fiber and improved security. Cisco's analytics and automation reduced n...etwork problem logs from 200,000 to 90,000. The new infrastructure supports faster response to customer needs and better service reliability. Puntonet now connects more rural students to online education and partners with the government for digital growth.

Read more →
 

Expo City Dubai - Entertainment - Medium

Dubai, United Arab Emirates

Cisco helped Expo City Dubai host COP28 by reusing over 90% of its existing network. The robust network connected 70,000 delegates across 120 buildings for two weeks. Network reprovision cost was jus...t 1/5 of a typical greenfield setup. No IT incidents or emergencies occurred during the event. Expo City Dubai set a new standard for sustainable, eco-conscious event hosting.

Read more →
 

BT - Telecommunications - Very Large

London, UK

BT used Cisco solutions to consolidate 300 worksites into 30 hubs. They automated network management and created flexible workspaces. The new system cut energy costs and allowed proactive management ...of access points. BT achieved over 70% less electricity use while delivering 10 times the performance. Hybrid working became easier with dynamic technology and services.

Read more →

Cisco SocialMiner Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.34/5 ★

Read Reviews (4)
Analytics

3.42/5 ★

Read Reviews (1)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.34/5 ★

Read Reviews (4)
Analytics

3.42/5 ★

Read Reviews (1)

Cisco SocialMiner Integrations

Cisco SocialMiner integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

3.88/5 ★

Read Reviews (2)
Data Import

3.76/5 ★

Read Reviews (5)

Few API Integrations for Cisco SocialMiner

Seismic

4.53 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Poplar

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

OneDesk

4.06 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Lucidchart

4.52 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Pastel

4.4 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Cisco SocialMiner

Top Failure Risks for Cisco SocialMiner

Cisco Systems, Inc. News

M&A

Cisco Acquires WideField Security for Identity Visibility

Cisco has acquired WideField Security to enhance identity visibility within its Splunk platform, addressing AI-driven security challenges. This acquisition is part of Cisco's broader strategy to integrate identity and session intelligence, following recent acquisitions of Galileo Technologies and Astrix Security.

Read more →
M&A

Cisco To Acquire WideField Security To Advance Agentic AI Security

Cisco announced plans to acquire WideField Security to enhance its agentic AI security capabilities. WideField's technology will integrate into Splunk, improving Agentic SOC capabilities by normalizing and correlating identity, session, and activity telemetry. This acquisition aims to bolster AI-driven security workflows and strengthen Cisco's Data Fabric, supporting safe AI operations at scale.

Read more →
M&A

Cisco Bets On WideField Security Acquisition To Tackle Agentic AI ...

Cisco plans to acquire WideField Security to enhance its agentic AI security capabilities by integrating WideField's technology into its Splunk SOC offering. This acquisition aims to improve identity telemetry and AI-driven security workflows, addressing security risks associated with AI agents and non-human identities.

Read more →
M&A

Cisco acquires WideField Security (June 2026)

Cisco has agreed to acquire WideField Security to enhance its Splunk agentic SOC capabilities by integrating WideField's identity lifecycle security technology. This acquisition aims to improve threat investigations by providing better visibility into credentials and active sessions.

Read more →

Cisco Systems, Inc. Profile

Company Name

Cisco Systems, Inc.

Company Website

https://www.cisco.com/site/us/en/index.html

Year Founded

1984

HQ Location

Corporate Headquarters, 170 West Tasman Dr., San Jose, CA 95134, USA

Employees

10001+

Social

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Financials

IPO