Cisco SocialMiner Overview
Cisco SocialMiner 11.6 enables customer engagement through social media, emails, and chat. It provides real-time monitoring and proactive customer service capabilities.
Use Cases
Customers recommend Helpdesk Management, Social Media Management, Tracking & Monitoring Communications, as the business use cases that they have been most satisfied with while using Cisco SocialMiner.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Cisco SocialMiner.
Cisco SocialMiner Use-Cases and Business Priorities: Customer Satisfaction Data
Cisco SocialMiner works with different mediums / channels such as Phone Calls. and Social Media.
Reviews
"...Workflows makes everything easy in one application...." Peer review by Consultant
Cisco SocialMiner, belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Cisco SocialMiner
Top Industries
- Construction
- Real Estate
- Internet
Popular in
- Mid Market
- Large Enterprise
- Enterprise
Cisco SocialMiner is popular in Construction, Real Estate, and Internet and is widely used by Mid Market, Large Enterprise, and Enterprise.
Comprehensive Insights on Cisco SocialMiner Use Cases
How does Cisco SocialMiner facilitate Helpdesk Management?
What benefits does Cisco SocialMiner offer for Tracking & Monitoring Communications?
Cisco SocialMiner Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (4) |
| Analytics | Read Reviews (1) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (4) |
| Analytics | Read Reviews (1) |
Cisco SocialMiner Integrations
Cisco SocialMiner integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Cisco SocialMiner
Software Failure Risk Guidance
?for Cisco SocialMiner
Top Failure Risks for Cisco SocialMiner
Cisco Systems, Inc. News
Cisco Webex gets more agentic AI for collaboration and contact centers
Cisco has announced significant AI enhancements to its Webex Customer Experience portfolio, set for 2026. New features include AI-driven tools for supervisors, deeper integrations with Salesforce and Amazon Lex, and a new Webex AI Quality Management tool. Cisco's vision for "Connected Intelligence" includes AI agents automating tasks, with updates to the Cisco AI Assistant and RoomOS 26, enhancing collaboration and contact center operations.
Cisco Expands Webex Calling with India Data Centres
Cisco is expanding its Webex Calling and Webex Contact Centre services in India by establishing new data centres in Mumbai and Chennai. This move aims to enhance communication services for Indian enterprises and multinational corporations by offering secure, high-quality cloud solutions. The initiative includes AI-powered contact centre services and complies with local telecom regulations, promising improved call quality and reduced latency.
Cisco Launches Sovereign Critical Infrastructure for Europe
Cisco launched its Sovereign Critical Infrastructure portfolio for Europe on September 24, 2025. This suite offers on-premises, air-gapped hardware and software to enhance data control and security for European governments and AI enterprises. It complies with EU regulations, promoting digital sovereignty and countering foreign cyber threats. The portfolio includes Cisco's networking gear and advanced software, supporting AI workloads with features like zero-trust security and automated threat detection.
Cisco launches new data platform to support AI development
Cisco launches new data platform to support AI development
Cisco Systems, Inc. Profile
Company Name
Cisco Systems, Inc.
Company Website
https://www.cisco.com/site/us/en/index.htmlYear Founded
1984
HQ Location
Corporate Headquarters, 170 West Tasman Dr., San Jose, CA 95134, USA
Employees
10001+
Social
Financials
IPO
What benefits does Cisco SocialMiner offer for Social Media Management?