Cisco SocialMiner Overview

Cisco SocialMiner 11.6 enables customer engagement through social media, emails, and chat. It provides real-time monitoring and proactive customer service capabilities.

Use Cases

Customers recommend Helpdesk Management, Social Media Management, Tracking & Monitoring Communications, as the business use cases that they have been most satisfied with while using Cisco SocialMiner.

Other use cases:

  • Workflow Management
  • Customise Loyalty Program
  • Generation Of New Leads
  • Engagement Management
  • Customer Feedback Management
  • Collaboration
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Cisco SocialMiner.

Other priorities:

See all business priorities See less business priorities

Cisco SocialMiner Use-Cases and Business Priorities: Customer Satisfaction Data

Cisco SocialMiner works with different mediums / channels such as Phone Calls. and Social Media.

Reviews

"...Software Support for clients, made it easy to help and call out to clients...." Peer review by Consultant

Cisco SocialMiner, belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Cisco SocialMiner

Top Industries

  • Construction
  • Real Estate
  • Internet

Popular in

  • Mid Market
  • Large Enterprise
  • Enterprise

Cisco SocialMiner is popular in Construction, Real Estate, and Internet and is widely used by Mid Market, Large Enterprise, and Enterprise.

Cisco SocialMiner Customer wins, Customer success stories, Case studies

How does Cisco SocialMiner address your Helpdesk Management Challenges?

What makes Cisco SocialMiner ideal for Social Media Management?

What makes Cisco SocialMiner ideal for Tracking & Monitoring Communications?

 

Georgetown University Selects Cisco for Campus Network Refresh - Cisco Newsroom

Cisco and Georgetown University have formed a multi-year partnership to modernize the university's network with one of the largest Wi-Fi 7 deployments in higher education. This initiative will enhanc...e connectivity across campus, supporting digital learning and research with faster speeds and lower latency. The collaboration also includes Cisco's enterprise switching and wireless solutions, focusing on automation, analytics, and security to streamline operations and protect digital assets.

Read on →

Nine - Entertainment - Entertainment

Cisco IP Fabric for Media helped Nine, Australia's top TV network, move to an all-IP broadcasting solution. The new infrastructure improved reliability and sped up production. Nine became the first f...ree-to-air network in Australia to deploy an all-IP solution. The migration was fast and had no disruptions. Cisco Customer Experience (CX) provided strong support and expertise throughout the transition.

Read on →

Atea - Information Technology And Services - Information Technology and Services

Cisco's Connected Lighting System helped Atea build a smart office in Stavanger. The system uses Power-over-Ethernet to power and control lights, cutting the need for extra wiring. Sensors collect da...ta and send it to the cloud for analysis. The project acts as a living lab for smart building technology. Atea saw better energy efficiency and improved building management.

Read on →

Wrexham County Borough Council - Government Administration - Government Administration

Wrexham County Borough Council worked with Cisco Partner CAE and Cisco Customer Experience to upgrade its network. The goal was to provide better and safer education services. The project focused on ...modernizing digital infrastructure. This helped deliver richer learning experiences for students. Security and reliability improved for the council's education network.

Read on →

Telecom Egypt - Telecommunications - Telecommunications

Cisco Sustainability Priority Assessment helped Telecom Egypt build a clear roadmap for sustainability. The company wanted to address the climate crisis and cut carbon emissions. Cisco delivered a pl...an with governance, automation, and carbon reduction steps. Telecom Egypt now tracks results with success measurements. The CTO praised the actionable guidance from Cisco.

Read on →

Logicalis Group - Information Technology And Services - Information Technology and Services

Logicalis Group used Cisco Lifecycle Services and the CX Success Portfolio to help customers reduce environmental impact. The Logicalis Managed Digital Fabric Platform gave a real-time view of digita...l ecosystems. This improved carbon efficiency and cut water and energy use. The Cisco Takeback and Reuse Program supported sustainability goals. Logicalis and Cisco CX worked together to drive measurable progress against climate change.

Read on →

Cisco SocialMiner Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.34/5 ★

Read Reviews (4)
Analytics

3.42/5 ★

Read Reviews (1)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.34/5 ★

Read Reviews (4)
Analytics

3.42/5 ★

Read Reviews (1)

Cisco SocialMiner Integrations

Cisco SocialMiner integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

3.88/5 ★

Read Reviews (2)
Data Import

3.76/5 ★

Read Reviews (5)

Few API Integrations for Cisco SocialMiner

OneDesk

4.06 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

FireText

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Seismic Knowledge

4.13 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Poplar

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Lucidchart

4.52 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Cisco SocialMiner

Top Failure Risks for Cisco SocialMiner

Cisco Systems, Inc. News

Product

Cisco Products Multiple Vulnerabilities

Multiple vulnerabilities have been identified in Cisco products, including Cisco AsyncOS Software, Cisco Unity Connection, and Cisco Webex services. These vulnerabilities could allow remote attackers to bypass security restrictions, disclose sensitive information, and execute cross-site scripting attacks. Cisco has issued advisories and fixes for these issues.

Read more →
Partnership

Churchill Downs Taps Cisco to Drive Connectivity for Kentucky Derby

Cisco has entered a multi-year partnership with Churchill Downs Incorporated to enhance networking capabilities at Churchill Downs Racetrack. As the official networking partner for the Kentucky Derby, Cisco will deploy its AI-ready secure networking platform to improve connectivity across CDI's properties. This upgrade aims to deliver high-speed, reliable connectivity for events, enhancing guest experiences and operational efficiency.

Read more →
Partnership

Cisco Powers Churchill Downs Network Upgrade

Cisco will upgrade Churchill Downs' network infrastructure, becoming its Official Enterprise Networking Partner. The project includes deploying over 7,000 switches and Cisco Catalyst Center for centralized management, enhancing digital experiences for Kentucky Derby visitors. This partnership highlights Cisco's strategic focus on high-performance networking solutions in the sports and entertainment sector.

Read more →
Partnership

Cisco goes to the races with new Churchill Downs multi-year partnership

Cisco has secured a multiyear partnership with Churchill Downs to upgrade the network infrastructure at its racing venues and casinos. The agreement designates Cisco as the Official Enterprise Networking Partner for the Kentucky Derby. The project will involve a network refresh of over 7,000 switches and the implementation of Cisco Catalyst Center for centralized management. This initiative aims to enhance connectivity for fans and streamline operations at Churchill Downs' facilities.

Read more →

Cisco Systems, Inc. Profile

Company Name

Cisco Systems, Inc.

Company Website

https://www.cisco.com/site/us/en/index.html

Year Founded

1984

HQ Location

Corporate Headquarters, 170 West Tasman Dr., San Jose, CA 95134, USA

Employees

10001+

Social

Facebook Linkedin Twitter

Financials

IPO