Encompass-CX - Customer Feedback Management: Use Cases, Capabilities & Competitors

Encompass-CX's Customer Experience Management application helped DS Benefits improve client retention and increase customer lifetime value. DS Benefits wanted to better understand their market rankin...g, client perceptions, and growth opportunities. They used Encompass-CX to measure client motivators and identify at-risk customers. The solution led to a 57% survey response rate, helped DS Benefits hit their revenue target in the first year, and enabled them to develop strategies based on buyer motivation.
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Encompass-CX helped a Fortune 500 global financial services company improve client retention and sales. The company faced slow growth and trouble keeping clients. Encompass-CX used its salesEQUITY pl...atform to gather client feedback and create action plans. The solution included relationship assessments and coaching for account teams. As a result, client retention rose to 96% and average client tenure reached 25 years. 39% of buyers now see their account team as a trusted advisor.
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Encompass-CX helped an information technology company grow revenue by $500,000 in one year using its CX management application. The company wanted to increase account value with a state health agency.... Encompass-CX provided executive reviews, coaching, and a targeted plan. The company improved its relationship with the agency and gained more referrals. They achieved a 1,000% ROI on the project and collected feedback from over 30% of clients.
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Encompass-CX helped a national distribution center boost revenue by 75% in the first year. The company used the customer experience management application to improve sales, increase retention, and dr...ive cross-sell opportunities. They achieved a 60% survey response rate and raised client retention to 96%. Revenue grew 57% year-over-year. In the second year, growth continued at 40%. The platform gave better insight into client needs and improved account team performance.
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Encompass-CX helped Outside The Classroom, a Boston-based health education company, improve client retention. The company used Encompass-CX’s customer experience management application to measure and... manage client relationships. Account managers received real-time feedback and action plans. After three years, loyal key accounts increased by 40%. The company met its growth goals and boosted customer loyalty.
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