SentiSum Platform Overview

SentiSum harnesses AI to deliver real-time customer insights from support interactions, phone calls, and experience programs. This capability allows businesses to identify and address customer concerns promptly, enhancing satisfaction and loyalty. By extracting detailed data from each interaction, organizations can refine their customer service strategies and anticipate future needs, driving improved brand perception. SentiSum's focus on simplicity and breaking down silos ensures seamless integration across customer touchpoints, leading to a unified and responsive customer experience. This analytical approach supports sales enablement by aligning customer insights with sales strategies, optimizing customer engagement, and fostering long-term customer relationships.

Use Cases

Customers recommend Customer Feedback Management, Rating And Review Management, Contact List Management, as the business use cases that they have been most satisfied with while using SentiSum Platform.

Other use cases:

  • Onboarding
  • Helpdesk Management
  • Social Media Analytics
  • Lifetime Value Management
  • Contract Management
  • Engaging And Following Up
  • Collaboration
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Improve Brand Engagement are the most popular business priorities that customers and associates have achieved using SentiSum Platform.

Other priorities:

  • Increase Customer Life Time Value
  • Acquire Customers
See all business priorities See less business priorities

SentiSum Platform Use-Cases and Business Priorities: Customer Satisfaction Data

SentiSum Platform works with different mediums / channels such as Chat. and E-Mail.

SentiSum Platform's features include Ticketing, Feedback Surveys, Dashboard, etc. and SentiSum Platform support capabilities include Chat Support, 24/7 Support, Email Support, etc. also SentiSum Platform analytics capabilities include Custom Reports, and Analytics.

Reviews

"In less than 5 minutes, we are now able to understand the drivers of our advocacy from over 100k reviews" - Catherine Onions

SentiSum Platform, Scratchpad, SecureDocs Virtual Data Room, Veloxy, ExpensePoint, etc., all belong to a category of solutions that help Sales Enablement. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Sentisum-platform provides AI-driven insights and automations for support teams. Granular insights are extracted from support conversations, surveys, and reviews in real-time.

SentiSum Platform Customer wins, Customer success stories, Case studies

How does SentiSum Platform address your Customer Feedback Management Challenges?

What Are the key features of SentiSum Platform for Rating And Review Management?

Why is SentiSum Platform the best choice for Contact List Management?

What solutions does SentiSum Platform provide for Helpdesk Management?

28 buyers and buying teams have used Cuspera to assess how well SentiSum Platform solved their Sales Enablement needs. Cuspera uses 895 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Enablement needs.

CUSTOMERS TESTIMONIALS
SentiSum Platform testimonial

Catherine Onions

Head of Customer Service

British Airways
In less than 5 minutes, we are now able to understand the drivers of our advocacy from over 100k reviews Testimonial By Catherine Onions
SentiSum Platform testimonial

Catherine Onions

Head of Customer Service

British Airways
[SentiSum] allow us to quickly identify very recent feedback that indicates a customer experienced unexpected work taking place at a hotel that has impacted their stay Testimonial By Catherine Onions
SentiSum Platform testimonial

Sean Mckee

Director of Ecommerce

Schuh
SentiSum are a catalyst for change. I better understand patterns now and over time which leads the team to taking action on customer friction. Less friction means more sales. Testimonial By Sean Mckee
CUSTOMERS TESTIMONIALS
SentiSum Platform testimonial

Catherine Onions

Head of Customer Service

British Airways
In less than 5 minutes, we are now able to understand the drivers of our advocacy from over 100k reviews Testimonial By Catherine Onions
SentiSum Platform testimonial

Catherine Onions

Head of Customer Service

British Airways
[SentiSum] allow us to quickly identify very recent feedback that indicates a customer experienced unexpected work taking place at a hotel that has impacted their stay Testimonial By Catherine Onions
SentiSum Platform testimonial

Sean Mckee

Director of Ecommerce

Schuh
SentiSum are a catalyst for change. I better understand patterns now and over time which leads the team to taking action on customer friction. Less friction means more sales. Testimonial By Sean Mckee

Leading D2C tyre retailer (anonymous) - Retail - Retail

SentiSum helped a leading D2C tyre retailer in the UK analyze over 50,000 customer data points. The company used SentiSum’s Zendesk integration to tag and categorize support tickets with AI. This gav...e them instant insights into why customers left negative reviews or contacted support. The team could quickly identify and fix root causes of customer pain. Manual data collation was eliminated, saving hours and enabling data-backed decisions.

Read on →

Schuh - Retail - Retail

SentiSum helped Schuh, a UK shoe retailer, analyze over 100,000 customer feedback data points in minutes. Schuh used SentiSum's customer analytics to map their digital buying journey and identify fri...ction points. The platform enabled Schuh to prioritize changes based on real-time insights, reducing manual work and improving customer sentiment. Schuh's web optimization team now targets issues that drive basket abandonment, leading to a smoother customer experience and increased sales.

Read on →

British Airways Holidays - Hospitality - Hospitality

SentiSum helped British Airways Holidays analyze over 100,000 customer reviews in minutes. The team used AI topic tagging to quickly find what drives NPS and customer sentiment. Before SentiSum, they... spent hours manually labeling a small sample of reviews. Now, they track all feedback and spot issues fast. This lets them act quickly to prevent complaints and improve customer experience.

Read on →

Scandinavian Biolabs - Consumer Goods - Consumer Goods

SentiSum helped Scandinavian Biolabs cut resolution time in half, from 2 hours to 1 hour. The company used SentiSum to analyze thousands of support tickets and surface key customer pain points. Insig...hts from SentiSum led to a 50% decrease in a major customer issue within 3 months. The team reprioritized their product roadmap and improved self-serve documentation, reducing generic enquiries by 19%. SentiSum enabled better collaboration between customer support and product teams, driving product improvements based on real customer feedback.

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Butternut Box - Food & Beverages - Food & Beverages

SentiSum helped Butternut Box improve customer satisfaction and retention. The team integrated SentiSum with Dixa to analyze support tickets and NPS data. This reduced manual tagging and wrap-up time..., letting the team help more customers. Insights from SentiSum allowed Butternut Box to focus on value for money as a key metric. The company now uses NPS data across all teams to drive business goals and reduce churn.

Read on →

Hopin - Events Services - Events Services

Hopin used SentiSum to automate ticket tagging and analyze customer support data. Before SentiSum, Hopin struggled with manual tagging in Zendesk and lacked reliable insights for product decisions. S...entiSum's sentiment analysis and dashboard gave teams new ways to see customer issues and emotions. Product managers now use these insights to shape the product roadmap. Departments across Hopin can self-serve support data, improving collaboration and focus on customer needs.

Read on →

What NOT To Do In 2024! #customerinsights

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Frequently Asked Questions(FAQ)

for SentiSum Platform

What is SentiSum Platform?

SentiSum is a Customer Analytics Software that connects and understands customer moments across the business to accelerate and action insight in the moments that matter. It also helps to enhance customer relationships, improve ROI and increase sales and revenue.

SentiSum uncovers the reasons for customer contact from every conversation and make evidence-backed decisions and drive cross-functional change. It turns thousands of negative reviews, comments and survey answers into customer insight in real-time and tackles the root cause of customer friction.

Some of its features include the fastest time to insight, makes CX collaborative, truly multichannel, reduce churn, improve insight accuracy and so on.

What is SentiSum Platform used for?

SentiSum Platform is a Sales Enablement Software mainly used by its customers to Enhance Customer Relationships and Improve Brand Engagement by Customer Feedback Management, Rating And Review Management and Contact List Management .

What are the top features of SentiSum Platform?

Ticketing, Feedback surveys and Dashboard are some of the top features of SentiSum Platform.

What are SentiSum Platform alternatives?

Scratchpad, SecureDocs Virtual Data Room, Veloxy and ExpensePoint are popular alternatives for SentiSum Platform.

Where is SentiSum Platform located?

SentiSum Platform is headquartered at 2 Leman Street, London, England GB.
lightning

Peers used SentiSum Platform for customer feedback management and rating and review management

SentiSum Platform Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.20/5 ★

Read Reviews (74)
Custom Reports

4.31/5 ★

Read Reviews (102)
Analytics

4.27/5 ★

Read Reviews (189)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.20/5 ★

Read Reviews (74)
Custom Reports

4.31/5 ★

Read Reviews (102)
Analytics

4.27/5 ★

Read Reviews (189)

Software Failure Risk Guidance

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for SentiSum Platform

Overall Risk Meter

Low Medium High

Top Failure Risks for SentiSum Platform

SentiSum Profile

Company Name

SentiSum

Company Website

https://sentisum.com/

HQ Location

2 Leman Street, London, England GB

Employees

11-50

Social

Linkedin Twitter

Financials

SEED