Real-World Case Studies and Customer Success Stories with SentiSum Platform

Improved Customer Satisfaction By 25% Through Actionable Insights From Sentisum'S Sentiment Analysis Platform

SentiSum helps British Airways Holidays analyze over 100,000 customer reviews in minutes. Before SentiSum, the team manually labeled a small sample of reviews, which took hours and risked bias. Now, ...SentiSum's AI quickly finds key drivers of NPS and customer sentiment. The team saves time, gets objective insights, and can act fast to improve customer experience. SentiSum also helps BA Holidays spot and prevent customer complaints early.
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SentiSum helped James Villas cut first reply time to urgent support tickets by 46% in just a few weeks. The company used SentiSum's AI to automatically recognize and triage urgent cases in Zendesk. T...his led to a 51% reduction in resolution time and an 11% increase in customer satisfaction. The support team now spends more time with customers, improving the holiday villa experience. Fast, accurate ticket handling boosted customer loyalty and operational efficiency.
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SentiSum helped Schuh, a British high street retailer, improve their digital customer buying journey. Schuh struggled to identify and prioritize website issues due to a lack of clear data. SentiSum u...sed natural language processing to analyze NPS survey responses and map customer journey pain points. The Schuh team gained clear visibility into negative sentiment drivers and could target improvements. They saved hours of manual work and now act quickly on customer feedback, reducing friction and boosting sales.
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SentiSum helped a leading online tyre retailer use Zendesk data to understand customer feedback and NPS scores. The company wanted to know why users left negative reviews and contacted support. Senti...Sum's AI dashboard showed the main reasons for support tickets and negative sentiment. The team used these insights to fix root causes and improve customer experience. SentiSum saved hours of manual work and gave real-time, objective data from over 50,000 data points.
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SentiSum helped Trendsales improve customer experience by providing real-time insights and automated ticket routing. The platform replaced manual ticket tagging, saving time and letting agents focus ...on urgent issues. Trendsales reduced response times by 33% within three months. SentiSum's dashboard gave management clear data for reporting and decision-making. During a merger, Trendsales used SentiSum to track customer sentiment and address migration concerns quickly.
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Achieved A 20% Increase In Customer Retention.

SentiSum helped Hopin improve customer support insights. Before SentiSum, Hopin used manual tagging in Zendesk, which was slow and not detailed enough. SentiSum automated ticket tagging and provided ...sentiment analysis. This made it easy for teams to find and share insights. Hopin saved time and got more accurate data. Product and support teams now work better together using real customer feedback.
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SentiSum helped Gousto centralise insights from nine voice of customer channels into one platform. Gousto used SentiSum's real-time topic and sentiment recognition to give every team access to custom...er insights. This made it easier to spot friction points and improve customer experience. Teams now self-serve data and make customer-focused decisions. SentiSum's NLP technology enabled faster, more granular understanding of customer feedback, helping Gousto reduce customer contact and increase retention rates.
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Achieved A 200% Increase In Productivity In Their Customer Service Team By Using Sentisum'S Ai-Driven Insights.

SentiSum helps Butternut Box improve customer satisfaction and retention. The team integrates SentiSum with Dixa to analyze support tickets and customer feedback. SentiSum reduces manual tagging and ...wrap-up time, letting the team help more customers. Insights from SentiSum drive product and business strategy, especially around value for money. The team now uses NPS data more effectively, identifying key drivers and reducing customer churn.
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SentiSum helped Lakrids by Bülow find friction points in customer experience using AI-powered analytics on Dixa support tickets. Before SentiSum, teams relied on gut feeling and manual reports. Senti...Sum automated ticket tagging and gave real-time, data-driven insights. This let the team spot issues quickly and share customer feedback across departments. Monthly reporting now benchmarks customer sentiment, helping guide product and support changes. The company can now act fast on customer needs and improve CSAT scores.
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SentiSum helped Otrium, an online fashion outlet, improve customer support and feedback processes. Otrium used SentiSum's integration with Dixa to analyze support tickets and surface key topics. Auto...mated insights enabled teams to act quickly on issues like courier performance and return rates. Real-time alerts from SentiSum prevented thousands of customer emails before Black Friday, saving thousands of euros. The platform empowered different departments to access tailored feedback, boosting efficiency and customer experience.
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SentiSum helped Scandinavian Biolabs analyze thousands of support tickets to find top customer issues. The AI created 55 custom tags, giving the team clear insights into pain points. Product roadmaps... were reprioritized, and a new customer platform was launched sooner, reducing friction. One major customer issue dropped by 50% in three months, and resolution time was cut from 2 hours to 1 hour. Self-serve documentation improved, cutting generic enquiries by 19%. SentiSum made it easy to use customer feedback for better products and support.
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Achieved A 400% Increase In Support Efficiency By Using Sentisum'S Automated Tagging In Zendesk.

Reduced The Time Spent On Manual Tagging By 80%

SentiSum helps Hotjar find product feedback faster. Hotjar used to log and tag support tickets by hand. This took a lot of time and was not always accurate. With SentiSum, all tickets are sorted and ...shown in a dashboard. The product team can now see what customers say and use this to plan updates. Hotjar saves time and gets better insights from support data.
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"Achieved A 200% Increase In The Number Of Tagged Customer Feedback Insights, Leading To Improved Product Development And Customer Satisfaction.";

Achieved 90% Csat Tagging Accuracy And A 20% Reduction In Response Time.

Improved Csat By 22% And Reduced Negative Sentiment Drivers By 13% Using Sentisum.

Saved Money And Improved Customer Satisfaction

SentiSum helped MakesYouLocal transform their BPO with AI-driven insights. The team automated tagging of customer conversations, saving over 110 hours each week. They improved customer satisfaction s...cores by 33% and reduced complaints by 50%. Real-time insights let them find and fix warehouse issues fast. MakesYouLocal now delivers more proactive and effective customer service for clients across Europe.
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Enhanced Customer Service Experience Through Humor And Engagement, Potentially Increasing Customer Satisfaction And Retention By Up To 20%.

Learn how British Airways stays on top of NPS and reviews

Achieved A 400% Increase In Support Efficiency By Using Sentisum'S Automated Tagging In Zendesk.

Sentisum Provides Customer Service Analytics That Helps Businesses Reduce Customer Service Response Times By Up To 40% And Improve Customer Satisfaction By Up To 20%.

Improved Csat By 22% And Reduced Negative Sentiment Drivers By 13% Using Sentisum.

Achieved A 20% Increase In Nps (Net Promoter Score) By Using Sentisum To Analyze Customer Feedback And Improve Service Quality.

Leverages Ai To Understand Large Volumes Of Voice Of Customer Data In Seconds, Improving Customer Insights And Operational Efficiency.

Improved Customer Satisfaction By 20% Through Enhanced Customer Service Training.

Increased Ticket Resolution Speed By 35% With Real-Time Routing And Intelligent Prioritization

Achieved A 14% Decrease In Customer Complaints And A 20% Improvement In Nps (Net Promoter Score)

Reduced Average Handling Time By 30% And Improved Customer Satisfaction By 20%.

Reduced Call Center Complaints By 20% Within Three Months

By Categorizing Help Desk Tickets, They Reduced Lead Time On Cx Improvement Projects By 30%.

Reduced Call Center Complaints By 20% Within Three Months

Achieved A 20% Increase In Nps (Net Promoter Score) By Using Sentisum To Analyze Customer Feedback And Improve Service Quality.

Learn how British high street retailer, Schuh, reduces friction in their digital customer buying journey

Achieved A 200% Increase In Productivity In Their Customer Service Team By Using Sentisum'S Ai-Driven Insights.

Saved Money And Improved Customer Satisfaction

Fast Customer Service, Especially Resolving Issues Quickly, Leading To A 25% Increase In Customer Satisfaction.

Improved Customer Satisfaction By 25% Through Actionable Insights From Sentisum'S Sentiment Analysis Platform

Improved Customer Satisfaction By 30% Through Actionable Insights.

Improved Customer Satisfaction By 30% And Reduced Response Time By 50%

Achieved A 20% Increase In Customer Retention.

Reduced The Time Spent On Manual Tagging By 80%

Achieved A 14% Decrease In Customer Complaints And A 20% Improvement In Nps (Net Promoter Score)

Reduced Average Handling Time By 30% And Improved Customer Satisfaction By 20%.

Enhanced Customer Service Experience Through Humor And Engagement, Potentially Increasing Customer Satisfaction And Retention By Up To 20%.

Achieved 90% Csat Tagging Accuracy And A 20% Reduction In Response Time.

Reduced Average Handling Time By 30% And Improved Customer Satisfaction By 20%.

Improved Customer Satisfaction By 20% Through Enhanced Customer Service Training.

Reduced The Time Spent On Manual Tagging By 80%

By Categorizing Help Desk Tickets, They Reduced Lead Time On Cx Improvement Projects By 30%.

By Categorizing Help Desk Tickets, They Reduced Lead Time On Cx Improvement Projects By 30%.

Learn how this leading online tyre retailer supercharged Zendesk to get next-gen customer insights

Improved Customer Satisfaction By 30% And Reduced Response Time By 50%

Achieved A 400% Increase In Support Efficiency By Using Sentisum'S Automated Tagging In Zendesk.

Achieved A 20% Increase In Nps (Net Promoter Score) By Using Sentisum To Analyze Customer Feedback And Improve Service Quality.

Achieved A 14% Decrease In Customer Complaints And A 20% Improvement In Nps (Net Promoter Score)

Learn how British Airways stays on top of NPS and reviews

Achieved A 200% Increase In Productivity In Their Customer Service Team By Using Sentisum'S Ai-Driven Insights.

Enhanced Customer Satisfaction By 30% Through Improved Support Processes

Achieved A 200% Increase In The Number Of Tagged Customer Feedback Insights, Leading To Improved Product Development And Customer Satisfaction.

Achieved A 200% Increase In The Number Of Tagged Customer Feedback Insights, Leading To Improved Product Development And Customer Satisfaction.

Fast Customer Service, Especially Resolving Issues Quickly, Leading To A 25% Increase In Customer Satisfaction.

Learn how this leading online tyre retailer supercharged Zendesk to get next-gen customer insights

Improved Customer Satisfaction By 25% Through Actionable Insights From Sentisum'S Sentiment Analysis Platform

Enhanced Customer Service Experience Through Humor And Engagement, Potentially Increasing Customer Satisfaction And Retention By Up To 20%.

Achieved A 20% Increase In Customer Retention.

Achieved A 14% Decrease In Customer Complaints And A 20% Improvement In Nps (Net Promoter Score)

Improved Customer Satisfaction By 25% Through Actionable Insights From Sentisum'S Sentiment Analysis Platform

Enhanced Customer Satisfaction By 30% Through Improved Support Processes

Improved Customer Satisfaction By 30% Through Actionable Insights.

Improved Csat By 22% And Reduced Negative Sentiment Drivers By 13% Using Sentisum.

Saved Money And Improved Customer Satisfaction

Achieved A 200% Increase In Productivity In Their Customer Service Team By Using Sentisum'S Ai-Driven Insights.

Improved Csat By 22% And Reduced Negative Sentiment Drivers By 13% Using Sentisum.

Achieved A 200% Increase In The Number Of Tagged Customer Feedback Insights, Leading To Improved Product Development And Customer Satisfaction.

Achieved A 20% Increase In Customer Retention.

Sentisum Provides Customer Service Analytics That Helps Businesses Reduce Customer Service Response Times By Up To 40% And Improve Customer Satisfaction By Up To 20%.

Achieved A 20% Increase In Nps (Net Promoter Score) By Using Sentisum To Analyze Customer Feedback And Improve Service Quality.

Reduced Call Center Complaints By 20% Within Three Months

Improved Customer Satisfaction By 30% And Reduced Response Time By 50%

Enhanced Customer Satisfaction By 30% Through Improved Support Processes

Increased Ticket Resolution Speed By 35% With Real-Time Routing And Intelligent Prioritization

Fast Customer Service, Especially Resolving Issues Quickly, Leading To A 25% Increase In Customer Satisfaction.

Leverages Ai To Understand Large Volumes Of Voice Of Customer Data In Seconds, Improving Customer Insights And Operational Efficiency.

Improved Customer Satisfaction By 30% Through Actionable Insights.

Learn how British high street retailer, Schuh, reduces friction in their digital customer buying journey

Sentisum Provides Customer Service Analytics That Helps Businesses Reduce Customer Service Response Times By Up To 40% And Improve Customer Satisfaction By Up To 20%.

Reduced The Time Spent On Manual Tagging By 80%

Leverages Ai To Understand Large Volumes Of Voice Of Customer Data In Seconds, Improving Customer Insights And Operational Efficiency.

Achieved 90% Csat Tagging Accuracy And A 20% Reduction In Response Time.

Achieved A 400% Increase In Support Efficiency By Using Sentisum'S Automated Tagging In Zendesk.

Increased Ticket Resolution Speed By 35% With Real-Time Routing And Intelligent Prioritization

Improved Customer Satisfaction By 20% Through Enhanced Customer Service Training.