Wonderflow Overview
This is a summary of the comprehensive capabilities and benefits of Wonderflow based on over 751 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Wonderflow, Voxco, fishbowl, Thematic, SurveyCTO, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Wonderflow is right for your needs? Our Cuspera AI engine can evaluate how Wonderflow fits your specific business needs, industry, and context. Get your personalized assessment report today.
Wonderflow supports business activities such as:
- Helpdesk Management
- Customer Feedback Management
- Call Analytics
- Call Transcription
- Rating And Review Management
Wonderflow can help you with many business goals, such as Enhance Customer Relationships, Launch New Products, Enter New Markets Internationally Or Locally, Grow Market Share, Increase Sales & Revenue, etc. It can help manage these activities if you use Phone Calls and E-Mail for these needs. As a solution, Wonderflow's capabilities include Voice Transcription, Personalization, Dashboard, etc.
Wonderflow Consumer Electronics Vertical is its biggest customer base.
Reviews
"At DHL Express, we take customer feedback very seriously. Wonderflow helps us gather all these types of customer feedback in one place. Through the state-of-the art NLP engine they offer, all our data is analyzed, categorized and presented in an eas...y to understand online dashboard. With Wonderflow, we at DHL Express Netherlands are taking the next step towards becoming truly customer-centric. " - Cyrella Hofman
Cuspera Reviews
46 buyers and buying teams have used Cuspera to assess how well Wonderflow solved their Customer Feedback Management needs. Cuspera uses 751 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Business Priorities
Enhance Customer Relationships and Launch New Products are the most popular business priorities peers achieved using Wonderflow.
Use Cases
Peers recommend Helpdesk Management , Customer Feedback Management , Call Analytics , as the business use cases that they have been most satisfied while using Wonderflow.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management with Phone Calls and E-Mail |
4.39/5 ★ |
"...The system sources relevant private and public consumer feedback from over 200 channels, including emails, forums, call center logs, chat rooms, social media, and e-commerce. ..." Case Study Consumer electronics |
| Customer Feedback Management |
4.80/5 ★ |
"...What struck me about Wonderflow is how it removes two barriers to successfully determining the real reasons behind customer opinion and does much more than come up with an unactionable NPS number...." Testimonial by Jeremy Cox, Principal Analyst, Ovum |
| measuring net promoter score |
4.33/5 ★ |
"...B2C companies extract value from consumer feedback like online reviews, support center records, and NPS. ..." Unified Voice of the Customer Analytics |
| measuring customer satisfaction |
3.98/5 ★ |
"...Emma, Customer Service Manager at an Italian Insurance Company Increased overall insurance agent satisfaction and customer experience...." Case Study Insurance industry |
| Call Analytics with Phone Calls and E-Mail |
4.49/5 ★ |
"...How an insurance brand improved CX with call center analytics, reducing emails by 50% Insurance...." Case Study Insurance industry |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management with Phone Calls and E-Mail |
4.39/5 ★ |
"...The system sources relevant private and public consumer feedback from over 200 channels, including emails, forums, call center logs, chat rooms, social media, and e-commerce. ..." Case Study Consumer electronics |
|
| Customer Feedback Management |
4.80/5 ★ |
"...What struck me about Wonderflow is how it removes two barriers to successfully determining the real reasons behind customer opinion and does much more than come up with an unactionable NPS number...." Testimonial by Jeremy Cox, Principal Analyst, Ovum |
|
| measuring net promoter score |
4.80/5 ★ |
| measuring customer satisfaction |
4.80/5 ★ |
| Call Analytics with Phone Calls and E-Mail |
4.49/5 ★ |
"...How an insurance brand improved CX with call center analytics, reducing emails by 50% Insurance...." Case Study Insurance industry |
|
20+ more Business Use Cases
Our AI advisor, Wyz, harnessed 751 insights from peers and experts to help you assess how these Wonderflow use cases fit your Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
At DHL Express, we take customer feedback very seriously. Wonderflow helps us gather all these types of customer feedback in one place. Through the state-of-the art NLP engine they offer, all our data is analyzed, categorized and presented in an easy to understand online dashboard. With Wonderflow,... we at DHL Express Netherlands are taking the next step towards becoming truly customer-centric. |
|
|
Any business in the consumer products market that wants to differentiate its products and create a positive customer experience with minimal development costs should take a look at Wonderflow.This firm has challenged the often long-winded process of product comparisons to identify opportunities to ...differentiate. It puts the power of analysis in the hands of business people, who need to make the many trade-off decisions that go into product development. It helps them identify what really matters to customers, sometimes the little things that are entirely overlooked |
|
|
Wonderflow has made our life so much easier here at TomTom. Before, we spent hours analyzing customer reviews. This was taking us a lot of time. With Wonderflow, we can analyze a plethora of reviews for more than 20 countries. Their we think with you mentality is really unique. They actively help u...s find insights and new ways to support our needs. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Cyrella Hofman CX Program Manager, Quality & Strategic Programs DHL Express |
At DHL Express, we take customer feedback very seriously. Wonderflow helps us gather all these types of customer feedback in one place. Through the state-of-the art NLP engine they offer, all our data is analyzed, categorized and presented in an easy to understand online dashboard. With Wonderflow,... we at DHL Express Netherlands are taking the next step towards becoming truly customer-centric. |
|
Jeremy Cox Principal Analyst, Customer Engagement Strategy & Platforms Ovum |
Any business in the consumer products market that wants to differentiate its products and create a positive customer experience with minimal development costs should take a look at Wonderflow.This firm has challenged the often long-winded process of product comparisons to identify opportunities to ...differentiate. It puts the power of analysis in the hands of business people, who need to make the many trade-off decisions that go into product development. It helps them identify what really matters to customers, sometimes the little things that are entirely overlooked |
|
Dominique Rolink Product Marketing Manager TomTom |
Wonderflow has made our life so much easier here at TomTom. Before, we spent hours analyzing customer reviews. This was taking us a lot of time. With Wonderflow, we can analyze a plethora of reviews for more than 20 countries. Their we think with you mentality is really unique. They actively help u...s find insights and new ways to support our needs. |
Frequently Asked Questions(FAQ)
for Wonderflow
What is Wonderflow?
What is Wonderflow used for?
What are the top features of Wonderflow?
What are Wonderflow alternatives?
Where is Wonderflow located?
Popular Business Setting
for Wonderflow
Top Industries
- Consumer Electronics
Popular in
Peers used Wonderflow to Enhance customer relationships and Launch new products
Wonderflow Alternatives
Peer and Expert Opinion on Features
for Wonderflow
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Voice transcription | Read Reviews (20) |
| Personalization | Read Reviews (9) |
| Dashboard | Read Reviews (5) |
| Recording | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Voice transcription | Read Reviews (20) |
| Personalization | Read Reviews (9) |
| Dashboard | Read Reviews (5) |
| Recording | Read Reviews (5) |
IT and Other Capabilities
for Wonderflow
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (37) |
| Data Export | Read Reviews (9) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (37) |
| Data Export | Read Reviews (9) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (70) |
| Chat Support | Read Reviews (12) |
| Email Support | Read Reviews (3) |
| Phone Support | Read Reviews (1) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (70) |
| Chat Support | Read Reviews (12) |
| Email Support | Read Reviews (3) |
| Phone Support | Read Reviews (1) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (81) |
| Custom Reports | Read Reviews (128) |
| Analytics | Read Reviews (169) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (81) |
| Custom Reports | Read Reviews (128) |
| Analytics | Read Reviews (169) |
Software Failure Risk Guidance
?for Wonderflow
Overall Risk Meter
Top Failure Risks for Wonderflow
Vendor Profile Details
Company Name
Wonderflow BV
Company Website
https://www.wonderflow.ai/HQ Location
Panamalaan 6h 1019AZ Amsterdam – Netherlands
Employees
11-50
Social
Financials
SEED
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