Other Industry Case Studies and Success Stories with Zapier
CASE STUDY Smith.ai
Zapier helps Smith.ai save over 250 hours each week by automating call analysis. One Zap reviews 5,000 calls weekly, removing 10 days of manual work. Smith.ai uses more than 1,000 Zaps to streamline ...internal and client workflows. This supports fast growth without hiring more staff. Zapier ensures quality across over a million client conversations, giving customers fast and personal service.
Zapier helps Orchard automate lead management. Orchard had trouble updating customer profiles and keeping lead data accurate. With Zapier, they automated lead data entry and updates. This saves Orcha...rd more than three hours each week. Zapier also keeps customer data current in real time. This lets Orchard give a personal experience to customers and share information across teams.
Zapier helped Arden Insurance automate key workflows. The company wanted to save time on manual tasks like sending past-due notices. With Zapier, Arden automated these processes. They expect to recla...im over 34,000 work hours this year. Automation saves them more than $500,000 each year. Zapier also helps Arden collect over $150 million in payments annually.
Smart Charge America scaled operations using automation, avoiding the need for over 100 employees, which helped them stay in business and combat climate change.
Zapier helps Poka automate their SOC 2 compliance process. Poka used to spend a lot of time managing and tracking security training for the whole company. With Zapier, they save 3-5 hours of work per... week for just one employee. Poka can design their own workflows and connect tools like Jira, GitHub, and Intercom. The security team now has seamless workflows and fewer human errors.
Zapier helps Wellness Coach automate repetitive admin tasks. The team saves over 10 hours each week, freeing time for strategic work. Automation replaced manual processes, saving $27,500 a year and a...voiding extra hires. In one month, a client success rep automated 158 tasks. This improved consistency, reduced burnout, and boosted client satisfaction.
Gold Rush Vinyl improved indie musicians' revenue through automation, efficiently producing vinyl records. This business innovation supports sustainable musician incomes and addresses production chal...lenges.
Zapier helps Contractor Appointments automate lead flows with AI. The company handles 90% of top-of-funnel leads automatically. This boosts the number of booked appointments. Clients attribute $134 m...illion in revenue to these automated processes. Automated follow-ups turn cold leads into $300,000 in extra yearly revenue. Contractor Appointments can test and launch new ideas in a single day.
Zapier helps Remote automate IT support with AI. The small IT team faced too many tickets and untracked Slack requests. They used Zapier to build an AI-powered help desk that automates ticket intake,... triage, and resolution. Remote now solves 27.5% of IT tickets automatically. The company saves over 2,200 workdays each month and avoids $500,000 in hiring costs every year.
CoverDoc uses Zapier and OpenAI to help job seekers create cover letters fast. Writing a cover letter can take up to two hours. With CoverDoc, users get a draft in just two minutes. Over 55% of users... are outside the U.S. and use the tool to improve English writing. CoverDoc grew its user base by 220% in two months without paid marketing.
Zapier automation helped JBGoodwin REALTORS scale recruiting and content creation. Recruiters used to spend up to 25% of their time entering applicant data. Automated workflows now enrich every lead ...and help recruiters focus on top candidates. JBGoodwin REALTORS saw a 37% increase in recruiting and reduced manual workload by 25%. Zapier Chatbots handle over 1,000 conversations, giving real estate agents 24/7 AI support.
Zapier helped Vendavo speed up sales with AI and automation. Manual lead handling caused long delays and lost sales. Zapier automated lead response, cutting response time by 90%. Now, leads get repli...es in minutes, not hours. Vendavo's chatbot handles 120 conversations each month. The team grew efficiency without hiring more people.
Zapier helped Laudable automate every part of their company, reaching over 240 active Zaps. Laudable used no-code automation to prototype features and automate full processes. This saved them over $2...40,000 each year in engineering salaries. They automated 100% of customer onboarding follow-ups using AI and automation. This created a personalized and memorable experience for their customers. Zapier let their four-person team work like a much larger company.
Zapier Tables and ChatGPT helped Results Grow boost revenue by over $134,000 in one year. The agency used an AI-powered chatbot to answer leads instantly on their client’s website. The chatbot booked... 30% of all consultations in the first year. Response times dropped from days to seconds. This led to more closed deals and fewer missed sales opportunities.
Zapier Chatbots helped Learn It Live cut support tickets by 40%. The team built a custom AI chatbot in just one hour using Zapier Chatbots and Tables. The chatbot gives instructors and users instant ...help, reducing the need for support tickets. Over 300 users gave real-time feedback, helping the team improve answers. The VP praised the easy-to-use chatbot builder.
Zapier Tables helped Vector Media automate its employee onboarding. The PeopleOps team used to spend one hour per new employee on manual tasks. Now, a 29-step onboarding process runs automatically. A... dashboard in Zapier Tables lets the team track progress. The new system reduces confusion and makes employees happier.
Zapier and OpenAI helped SisterLove automate content creation for their blog, social media, email, and text messages. The nonprofit saved over 24 business days, or 192 hours, in nine months. This fre...ed up time for the team to focus on new projects. SisterLove now publishes more high-quality content and ranks higher for important SEO keywords. More people are discovering the nonprofit each day.
Zapier helped Premiere Property Group automate key business processes. They replaced expensive HR software with Zapier Interfaces and Tables, saving $115,000 each year. Automation cut 100 hours from ...each onboarding cycle by streamlining CRM updates and email routing. Over 1,300 agents now get faster onboarding and consistent support without extra staff. The company uses Zapier to scale operations and focus on strategic growth.
Zapier helped Great Day Improvements automate over 500 daily SMS messages. The company used Zapier to send personalized texts, which improved customer experience and reduced reschedules. Automated SM...S reminders increased appointments by 41% and cut manual SMS outreach by 100%. Agents now focus on high-value work, saving time and boosting efficiency. Great Day Improvements saw more revenue per lead and better operational performance.
Zapier helps SmartClick Systems automate key business tasks for founders and operators. SmartClick Systems used Zapier to save clients tens of millions of dollars in revenue, time, and headcount. One... client increased content output by 1150%, going from two to 25 weekly posts and gaining millions of views and more qualified leads. An e-commerce client doubled production in a month by automating orders, returns, and support, turning viral demand into steady growth.
Vocal uses Zapier to automate their business intelligence and marketing workflows. The team sends over 20 types of emails to their audience using automation. With Zapier, Vocal automates one million ...tasks each month. This lets their small team work as if they had three times more staff. Without automation, they would need at least 10 more team members to keep up with demand.
Zapier helps Gold Rush Vinyl automate over 2,200 hours of work each year. The company uses 76 active Zaps to handle customer service and sales tasks. Automation lets them run with 50% fewer staff tha...n similar companies. Gold Rush Vinyl completes 18,000 tasks per year using Zapier. This saves them more than a year of manual work. The founder says they could not do their work without Zapier.
Zapier helps Synthesia automate Facebook Conversions. Synthesia had trouble tracking conversions and targeting ads because many leads were unqualified. With Zapier, Synthesia sends CRM events to Face...book’s Conversions API. This improves ad performance and tracking. Automation lets Synthesia test campaigns weekly, cutting testing time by 75%. They save 10 hours each week and use 43 active Zaps to keep Meta updated on key funnel events.
Zapier helps Lucidchart automate reporting and lead management. Lucidchart uses Zapier to collect data from many sources and build quality assurance dashboards. This automation cut quality assurance ...time by 30%. Lucidchart grew by 48% in one year with Zapier's help. Teams now communicate better and spend more time on strategic work.
Zapier helps Calendly save over 10 hours every week. Calendly uses Zapier to centralize customer messages and respond faster. The support team routes feedback to the product team by connecting Zendes...k to Airtable. This saves the support team 4+ hours per week. The product team also saves 4+ hours per week by getting feedback automatically. No leads get missed, and teams focus more on customers.
Zapier helped Veo automate lead generation and sales workflows. Veo used automation to cut its social media cost per lead by 20%, from $15 to $12. The company increased its lead conversion rate to 7....5% by following up with leads faster. Automation also helped Veo double its employee headcount in 1.5 years. Veo now accelerates its sales cycle and saves thousands of hours and costs.
Zapier helped One More Day on the Appalachian Trail automate their application process. The nonprofit needed a low-cost way to build a custom app. Using Zapier, they created the app in five hours and... saved thousands of dollars. The new process made application reviews four times faster. The team also saved over 150 hours of manual work each year.
Zapier helped Lasagna Love automate their volunteer onboarding process. Before automation, sending welcome emails took a lot of time and slowed growth. With Zapier, they saved over 200 hours in seven... months. The nonprofit grew from 70 to 35,000 volunteers since March 2020. Automation let the team focus on their mission and deliver over 250,000 lasagnas to families in need.
Zapier helps Pretto automate workflows and drive 10% of its annual revenue. Pretto uses Zapier to automate consultancy contracts and feedback management, saving over $10,000 each year. A 63-step Zap ...automates complex bank data transfers, saving more than 2,000 hours and reducing errors. Every employee at Pretto uses Zapier, making the company more efficient and resilient during market shifts.
Zapier helps Fellow automate key business processes. Fellow uses Zapier to run their wholesale onboarding flow. This cut manual onboarding time to 8-10 hours per week, making the process about 75% mo...re efficient. Automation lets the team adjust orders easily, improving customer and employee experience. Since 2019, Fellow grew from 20 to 80 people, with automation driving their growth strategy.
Zapier helped Brightspot cut integration build time by 99%. Before, integrations took two to three months. Now, Brightspot can build integrations in just an hour. Zapier manages authentication, autho...rization, and API management for thousands of apps. This saves Brightspot hundreds of hours and tens of thousands of dollars each year. Updates to integrations now take only five minutes, improving customer experience.
Zapier Agents helped Slate generate over 2,000 leads in one month. The AI-powered prospecting agent quickly found thousands of qualified leads, boosting the sales pipeline. Slate saved more than 100 ...hours by automating content optimization, data wrangling, and research. Content enrichment and formatting now run automatically, saving 40+ hours and speeding up campaign delivery. The team can now focus more on strategy and less on manual tasks.
ServiceTitan used Zapier to automate customer data enrichment, enhancing data accuracy and insights, which improved team collaboration and customer support effectiveness.
Zapier helped Otter.ai auto-resolve over 1,000 support tickets. The team used Zapier and ChatGPT to tag and triage more than 10,000 tickets by urgency and sentiment. Automation closed repetitive tick...ets like 'thank you' replies, saving agents hours each week. The customer experience team doubled its efficiency. Otter.ai scaled customer support while keeping manual work low.
Zapier helped Vendasta recover $1 million in lost revenue by automating sales tasks with AI. The sales team used Zapier to automate lead enrichment and follow-ups. This saved over 1,200 minutes every... day. Vendasta also saved 282+ workdays each year. Automation reduced manual errors and delays, helping the team close more deals.
Zapier helped IPSY double their ticket alerts using automation. IPSY used Zapier to scan Zendesk daily for urgent tickets like allergies, so the team could act fast and protect their brand. Zapier au...tomation also captured all actionable Reddit mentions in real time, so no issues were missed. AI-generated drafts sped up emergency responses, even on weekends. IPSY improved customer empathy and stayed ready to respond at any time.
Zapier helps Toyota of Orlando use AI and automation to manage sales leads. The dealership automates the intake and routing of 4,000 to 5,000 leads each month. This saves over 20 hours every week by ...removing repetitive tasks. Zapier Tables manages more than 30,000 lead records, giving teams a single source of truth. Even during a major system outage, Toyota of Orlando kept sales running smoothly with Zapier.
Zapier and GPT-3 helped Richman SEO Training support a contractor with dyslexia. The contractor used AI-generated emails to reply to clients quickly and professionally. This led to signing the larges...t contract to date, worth $200,000. Over time, the contractor improved his own writing skills and needed the bot less. The solution boosted business and confidence.
Zapier helped Hudl automate their support handoff process. Before, Hudl's team had to move support requests by hand, which caused mistakes and slow replies. With Zapier, Hudl removed over 10,000 manu...al tasks in two months. The automation saves Hudl up to $15,000 a year. Hudl's response time dropped by 21.5%, so customers get help much faster.
Zapier builds an AI-first remote culture with Claude for Enterprise - Anthropic
Zapier has integrated Claude for Enterprise to enhance its AI-first remote culture, achieving 89% AI adoption and deploying over 800 AI agents internally. This integration has significantly boosted p...roductivity across various departments, including marketing, engineering, and design. Zapier's strategic use of Claude has transformed operations, enabling rapid content creation, code generation, and strategic planning, while fostering an AI-driven culture that accelerates decision-making and innovation.
