Real-World Case Studies and Customer Success Stories with WalkMe Digital Adoption Platform

WalkMe helped NEC cut SAP Ariba support tickets by 75%. NEC also reduced Salesforce data entry time by 20%. WalkMe's digital adoption platform gave employees step-by-step guidance. NEC improved emplo...yee satisfaction and business process accuracy. The company used WalkMe for SAP Ariba and Salesforce to drive digital transformation and productivity.
Show More..

WalkMe helped Splunk automate workflows and guide employees across 18+ enterprise systems. Splunk saved over 26,800 hours per year with automated deal support. Real-time validation prevented 3,000+ s...upport article errors in three months. 75% of users adopted automation, leading to fewer errors and more time saved. Splunk used WalkMe for sales reporting, onboarding, and knowledge management. The solution improved change management and employee productivity.
Show More..

WalkMe helped Kaseya save over $1M each year by automating sales workflows in Salesforce. The platform cut time spent on early-stage opportunities by 45%. Kaseya's sales team saved 22,000 hours annua...lly using WalkMe's in-app guidance and workflow automation. Engagement with sales content increased 30 times. WalkMe made sales processes faster and more consistent, improving data quality and onboarding speed.
Show More..

WalkMe helped Triangel Solutions AS improve its self-service help system. Triangel needed better support for users handling complex business processes. WalkMe's contextual guidance made onboarding fa...ster and reduced support requests. Triangel saw a big drop in onboarding costs and more product sales. WalkMe was easy to set up and update, making it a good fit for Triangel's evolving technology.
Show More..

WalkMe helped NEC improve digital adoption for SAP Ariba and Salesforce. NEC faced challenges with complex processes that slowed employees and increased support tickets. WalkMe provided in-app guidan...ce and automation to help employees complete tasks faster and more accurately. NEC saw a 75% drop in SAP Ariba support tickets and a 20% reduction in time spent entering Salesforce data. Employee satisfaction and efficiency increased, and support staff had less work.
Show More..

WalkMe helped Fujitsu standardize core systems in their digital transformation project. Fujitsu used WalkMe's workflow analytics and in-app guidance to improve ease of use and measure user experience.... The company formed a DAP Center of Excellence to drive adoption. WalkMe was implemented on 10 systems in just over a year. Support inquiries dropped by more than 60% in some cases.
Show More..

WalkMe helped Fairfield Residential automate and simplify HR processes in Workday. The company replaced 12 HR systems with one platform. WalkMe provided in-app guidance, workflow analytics, and autom...ation. 69% of employees used WalkMe, and 95% of those used it more than once. The solution saved 1,080 hours and $27,000 in administrative time. HR support calls dropped, and employees completed tasks with less effort and frustration.
Show More..

WalkMe helped TUI Group move 35,000 employees to SAP SuccessFactors. TUI used WalkMe for workflow analytics, form analytics, workflow automation, and in-app guidance. The company saw a 70% reduction ...in training time, resources, and costs. Employee self-sufficiency increased by 80%. Support calls and tickets dropped by 50%. TUI improved SAP SuccessFactors adoption and task completion.
Show More..

WalkMe helped Flight Centre cut process completion times by 30%. The company automated 80% of key workflows and returned 4,000 productivity hours to the business. WalkMe's digital adoption platform i...mproved process adherence and data quality. Nearly 3,000 consultants adopted new systems without losing customer focus. Employee experience and customer satisfaction both improved.
Show More..

WalkMe helped Overstock improve supplier engagement with its Digital Adoption Platform. Overstock wanted a better way to share updates and training with over 3,000 suppliers. The old system was slow ...and took suppliers away from their work. WalkMe provided in-app guidance and workflows. Overstock saw a 20% drop in support volume, 100% ROI in 12 months, and a 30% increase in data accuracy.
Show More..

WalkMe Digital Adoption Platform helped Ulta Beauty improve inventory management and employee onboarding. Ulta Beauty used workflow analytics, automation, and in-app guidance to support users in thei...r warehouse replenishment system. The solution reduced training costs by 40% and achieved a projected 114% annual ROI. 96.4% of users engaged with WalkMe, leading to fewer errors and higher productivity. Employees gained trust in the technology, making the workplace more efficient.
Show More..

WalkMe helped Federated Co-operatives Limited move from old systems to cloud apps. FCL used WalkMe for workflow analytics, automation, and in-app guidance. The company rolled out WalkMe on 12 applica...tions. Order management is now 70% faster. FCL saved about 80,000 hours each year. Support tickets dropped by 58% in one area. WalkMe became a key part of FCL’s digital adoption strategy.
Show More..

WalkMe helped Origin, a leading Australian energy company, cut support tickets by 70%. The HR team used WalkMe to automate workflows and guide employees in SuccessFactors. Tasks that took two days no...w take just 20 seconds with self-service. Traffic to help articles increased over 30 times. WalkMe's automation and analytics tools saved time and reduced manual work for HR and staff.
Show More..

WalkMe helped EDF Renewables North America improve digital adoption. Employees struggled with complex processes and filed many support tickets. WalkMe provided in-app guidance, workflow analytics, an...d automation. Support tickets dropped by over 90%, from 104 to 4 in one quarter. EDF avoided $1.5 million in costs in one year. Enablement solutions are now created five times faster.
Show More..

WalkMe helped Salt River Project improve HR and finance workflows. SRP used WalkMe for workflow analytics, automation, and in-app guidance. Employees now get real-time help for complex tasks. The sol...ution made content creation 85% faster. It supports 5,500 employees and reduces the need for retraining. SRP can now update processes quickly and boost self-service rates.
Show More..

WalkMe helped Blackwoods improve staff training and digital adoption. Blackwoods used WalkMe for workflow automation and in-app guidance during a Microsoft Dynamics rollout. The company increased tim...e-to-proficiency for new team members by 50%. Quote generation time dropped by 15%. Automation saves hundreds of staff hours each month. WalkMe also improved knowledge retention and data integrity.
Show More..

WalkMe Digital Adoption Platform helped Arla Foods improve SuccessFactors® engagement. Employees made fewer data entry errors. Productivity and engagement increased. The support burden and time spent... on back-office tasks went down. WalkMe provided in-app guidance for HR processes. This made it easier for hiring managers to use the system.
Show More..

WalkMe helped W.L. Gore & Associates improve Salesforce adoption. The company used WalkMe's workflow analytics, automation, and in-app guidance. They cut enablement time for new features by 75%. They... eliminated over 400 meeting hours for sales leaders and teams. Training time dropped by more than 83%. Salesforce user sessions rose by 154% year over year. User satisfaction NPS scores increased by 50%. Sales teams now prefer the digital training approach.
Show More..

WalkMe helped ABN AMRO improve SAP SuccessFactors processes for 22,000 employees. The bank used workflow automation, in-app guidance, and workflow accelerators to simplify HR tasks. ABN AMRO saw an 8...6% increase in first-time submission accuracy and a big drop in support tickets. Managers saved over 2,500 hours each year. WalkMe made HR tasks easier and more accurate, supporting change management and data integrity.
Show More..

WalkMe helped BMO Financial Group guide customers through new online banking features. BMO used WalkMe’s in-app guidance to reduce confusion and support calls. The platform’s analytics let BMO track ...customer interactions and make changes without extra development work. After using WalkMe, BMO saw a 50% drop in customer support requests and lower development costs. Customer adoption of new features improved. WalkMe made digital transformation easier for BMO.
Show More..

WalkMe helped Robert Half move from Salesforce Classic to Lightning. The platform automated up to 90% of core HR tasks and improved data integrity. Robert Half reduced support tickets by over 90%. Au...tomated HR workflows saved more than 3,200 hours each year. WalkMe's in-app guidance made onboarding and daily work easier for 19,000 employees.
Show More..

WalkMe helped Accenture manage change, improve data, and boost technology ROI. Accenture used WalkMe for workflow analytics, automation, and in-app guidance across 60+ apps. The company saw a 40% dro...p in selected support tickets and 80% faster custom development cycles. WalkMe returned 25,000 productivity hours per month. Data accuracy improved by 54% with WalkMe interventions.
Show More..

WalkMe helped KeyBank improve client experience and operational efficiency. KeyBank used WalkMe's workflow analytics, automation, and in-app guidance to digitize banking workflows. The solution led t...o an 80% drop in support requests for common workflows. Self-service task completion increased by over 150%. KeyBank also achieved a 90% self-service adoption rate among targeted clients. WalkMe enabled faster updates, better data validation, and improved fraud prevention.
Show More..

WalkMe helped Rich Products Corporation improve SAP Ariba adoption for procurement. The company used in-app guidance and workflow analytics to reduce errors and delays by 65%. Training time dropped b...y 35%. First-time submission accuracy increased by 70%. Employees now complete tasks faster and need less support. Rich Products plans to expand WalkMe to more teams and locations.
Show More..

WalkMe helped Species360 support users of its ZIMS platform. The nonprofit needed a scalable, multilingual solution for global users. WalkMe provided in-app guidance, real-time AI help, and workflow ...analytics. Species360 saw 100% product adoption. Onboarding time dropped by 60%. Support requests fell by 35%. AI Answers now help 75% of users find answers in their language. Species360 scaled support without adding staff.
Show More..

WalkMe Digital Adoption Platform helped Christus Health train 45,000+ associates, including 15,000 physicians, without disrupting their work. The platform provided real-time, in-app guidance across 2...0+ applications. Christus Health saw $1 million per month in improved payment outcomes. Support calls dropped by 200–300 each month. WalkMe enabled accurate billing and faster technology rollouts for healthcare professionals.
Show More..

WalkMe helped DB Schenker improve onboarding and training for Oracle Sales Cloud CRM. The company replaced many training tools with WalkMe’s platform. Employees now get consistent training across glo...bal offices. WalkMe cut upfront training time by 6-8 hours for all employees. Productivity increased for 6,000 global users. User experience improved and onboarding became faster.
Show More..

WalkMe helped the City of Chandler improve employee experience and change management. The city used WalkMe’s workflow analytics and in-app guidance for timekeeping, pay, and expense reporting. WalkMe... reduced expense report submission time by 25–30 minutes. Over 50% of users enrolled for critical system notifications. More than 1,800 employees now get real-time support. Staff complete tasks faster and with fewer errors.
Show More..

WalkMe helped Deloitte speed up digital adoption across nearly 100 internal applications. Deloitte used WalkMe to guide employees inside apps, cutting onboarding time and reducing support tickets by ...30%. The WalkMe Digital Adoption Platform gave just-in-time help, boosting self-service and adoption. Deloitte set up a 14+ member Center of Excellence to drive change at scale. This let Deloitte professionals spend more time serving clients and less time learning new tools.
Show More..

WalkMe helped Nestlé drive digital adoption for 270,000 employees across 200 apps. Nestlé used WalkMe for application usage, workflow analytics, form analytics, workflow automation, and in-app guidan...ce. The company returned 1.5 million productivity hours and gained over $30 million in financial productivity in 12 months. Task completion rates in business-critical apps increased by more than 250%. WalkMe analytics let Nestlé improve employee experience and business results.
Show More..

WalkMe helped STADA Arzneimittel AG roll out SAP SuccessFactors to 12,000 employees in 40 countries. The company used WalkMe for workflow automation and in-app guidance. This made onboarding and HR p...rocesses easier. STADA supported over 50 workflows with WalkMe. The solution boosted self-service and cut task time. STADA reduced support tickets and improved business process analytics.
Show More..

WalkMe helped JobAdder improve user experience and reduce costs. JobAdder used WalkMe’s in-app guidance and workflow analytics to support customer onboarding and education. The company saw a 24% year...-over-year drop in support tickets. Onboarding time decreased. JobAdder also lowered costs and improved customer satisfaction. WalkMe’s customer success team provided strong support.
Show More..

WalkMe helped Tyler Technologies improve user adoption and self-service support. Tyler Technologies used WalkMe’s Digital Adoption Platform, including workflow analytics and in-app guidance. The comp...any saw a 31% drop in how-to support requests. Self-service became easier for 550,000 clients. Employees spent less time on basic support and more on valuable work. Customer satisfaction and feature adoption increased in just five months.
Show More..

WalkMe Digital Adoption Platform helped FMC Technologies improve user engagement on its InterServ platform. FMC wanted to reduce support requests and make training easier for users. WalkMe provided i...n-app guidance and instant support tools. Support requests are forecasted to drop by 60%. The need for formal training decreased. Users learned faster and adopted new features more quickly.
Show More..

WalkMe helped LeaseAccelerator cut customer onboarding costs by 75%. The company replaced its old LMS with WalkMe and TeachMe. Now, training happens in-app and in real time for over 6,000 users. Leas...eAccelerator saw its NPS score rise by 53 points. Customer retention reached 99.4%. WalkMe also created a new revenue stream through LeaseAccelerator University.
Show More..

WalkMe helped Sprinklr improve employee and customer experiences. Sprinklr used WalkMe for in-app guidance and workflow analytics. The company saw an 85% drop in employee support tickets for travel m...anagement. Customers spent 30% more time on the platform. There was a 330% increase in customers using new features within two weeks. WalkMe delivered value in 90 days for both employee and customer use cases.
Show More..

WalkMe helped Thermo Fisher Scientific improve employee onboarding and training for Salesforce and Workday. The company saw a 20% drop in Salesforce support tickets. 70% of employees engaged with Wor...kday onboarding. 83% of users rely on WalkMe for ongoing training and support. Thermo Fisher eliminated monthly live training sessions and improved data accuracy by 2000%. WalkMe's in-app guidance and automation made onboarding faster and boosted productivity.
Show More..

WalkMe helped Smith+Nephew with their SAP Ariba rollout. The company used WalkMe's workflow analytics, automation, in-app guidance, and conversational interface. This made procurement easier and impr...oved employee experience. Smith+Nephew saw a 50-point increase in SAP Ariba end user satisfaction. Data accuracy improved by 70% and errors dropped. Employees saved 2.5 hours per week with just one solution.
Show More..