Real-World Case Studies and Customer Success Stories with WalkMe Digital Adoption Platform

WalkMe helped IBM boost user retention by 6x and increase product adoption by 300%. IBM faced high user churn due... to complex B2B products and poor onboarding. WalkMe's in-app guidance improved onboarding and user engagement. Conversion rates rose 4x, and digital service revenue grew by 80%. Integration with Segment unified analytics, giving IBM deep insights into the customer journey.
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Rosnet uses WalkMe’s digital adoption platform to help restaurant managers onboard in hours instead of days. WalkMe provides in-app guidance... and analytics, making Rosnet’s platform easy to use for all skill levels. This reduces training time and support calls, freeing Rosnet’s team to focus on product improvements. Restaurants using Rosnet save an average of 2% in annual expenses. WalkMe enables faster feature deployment and a better user experience for Rosnet’s clients.
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WalkMe helped Fujitsu drive a global business transformation with its OneERP+ program. The company used WalkMe for workflow automation and... in-app guidance across SAP S/4HANA and other systems. After launch, monthly support inquiries dropped from 15,000 to 3,000 in three months. WalkMe's analytics and multilingual support improved user experience and sped up adoption. Fujitsu continues to expand WalkMe use to boost productivity and standardize operations worldwide.
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Visma used WalkMe to help customers self-serve and finish tasks faster. WalkMe guides users through workflows in the tools they... already use. This reduces support tickets and increases self-service completions. Visma saw 30% fewer support tickets and 150% more self-service completions. WalkMe also returned 1.5 million hours of productivity to Visma.
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Sprinklr used WalkMe to improve employee onboarding and customer experience. WalkMe reduced employee support tickets by 85% on travel management... tools. Customer time on the Sprinklr platform increased by 30%. Adoption of new features by customers rose 330% in two weeks. WalkMe helped Sprinklr deliver in-app guidance and personalized onboarding for both employees and clients. This led to higher productivity, better user satisfaction, and faster integration for new hires and customers.
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WalkMe helped NECネッツエスアイ株式会社 improve Salesforce adoption for about 1,100 sales staff. Before WalkMe, some users used the system often, while... others did not. WalkMe made it easier for everyone to use the sales support system. The company could track usage and quickly onboard new sales staff. WalkMe also helped users keep up with updates and new features, even when working remotely.
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WalkMe helped NEC improve employee digital experience by guiding users through SAP Ariba and Salesforce. NEC saw a 75% drop... in support inquiries and a 70% reduction in application rejections. Employees finished tasks 20% faster in Salesforce. WalkMe's in-app guidance and automation reduced manual errors and training needs. NEC now uses WalkMe to support its internal digital transformation goals.
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WalkMe helped Fujitsu speed up SAP S/4HANA adoption and cut support tickets by 80%. Fujitsu used in-app guidance and workflow... analytics to help users learn new systems fast. Over 290 guided experiences were created for SAP S/4HANA, ServiceNow, and QlikSense. Employees now onboard faster and work more accurately. WalkMe’s insights let Fujitsu find and fix user pain points quickly.
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WalkMe helped Triangel Solutions AS cut support requests and lower onboarding costs. Triangel used WalkMe’s interactive self-service help system to... guide users through complex business processes. The company saw a big drop in support calls and faster onboarding for new users. WalkMe’s contextual support improved product demos and boosted product sales. Triangel found WalkMe easy to set up and maintain, making it a key part of their digital adoption strategy.
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WalkMe helped Tyler Technologies cut how-to support requests by 31% in just five months. Tyler used WalkMe’s in-app guidance and... workflow analytics to guide 550,000 clients with step-by-step tutorials. This digital adoption platform improved user experience and increased self-service adoption. The support team now spends less time on basic calls and more on value-driven tasks. WalkMe Insights gave Tyler better analytics to target client needs and boost satisfaction.
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WalkMe helped Playlist automate workflows and guide agents in Salesforce. Agents now complete tasks in minutes instead of an hour.... WalkMe's in-app guidance improved onboarding and reduced manual errors. Playlist achieved a 90%+ employee satisfaction rating for automated processes. Data accuracy improved, and support scaled globally without adding staff. Playlist uses analytics to keep automations aligned with user needs.
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WalkMe helped Sprinklr cut employee support tickets by 85% on a travel management tool. Sprinklr used WalkMe's in-app guidance and... workflow analytics for both employee and customer onboarding. The platform saw a 30% increase in customer time spent and a 330% rise in new feature adoption within two weeks. WalkMe enabled faster onboarding, improved productivity, and reduced support needs. Sprinklr now delivers better customer experience and higher employee satisfaction.
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WalkMe helped JobAdder cut support tickets by 24% year-over-year. JobAdder used WalkMe’s in-app guidance and Workflow Analytics to improve onboarding... and customer education. The company launched a self-paced training program, issuing over 7,000 certifications in 12 months. WalkMe’s tools reduced onboarding time and improved user experience. JobAdder also saw a 53% increase in tickets solved with the first reply.
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WalkMe helped Fujitsu standardize global business operations and improve user experience. Fujitsu used WalkMe's workflow analytics and in-app guidance across... 10 systems for about 80,000 users. Support inquiries dropped by over 60% in some cases. WalkMe enabled Fujitsu to eliminate manual training materials and save costs. The platform's analytics let Fujitsu measure and improve usability for digital transformation.
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WalkMe helped Kaseya save over $1M each year by automating Salesforce workflows. Sales reps now save 22,000 hours annually and... spend 45% less time on early-stage opportunities. WalkMe's in-app guidance and workflow automation improved data integrity and onboarding. Engagement with sales content increased 30x, making sales processes faster and more consistent.
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WalkMe helped Splunk save over 26,800 hours each year by automating deal support and reducing manual work. Splunk used WalkMe... for real-time guidance and automation across 18+ enterprise systems, including Salesforce and SAP Ariba. The solution prevented 3,000+ support article errors in three months and achieved 75% automation adoption. Employees now complete tasks faster and with fewer mistakes, boosting productivity and confidence. WalkMe analytics and in-app guidance drive ongoing improvements and digital adoption.
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WalkMe helped Visma reduce phone support inquiries by 15%. The digital adoption platform increased event attendance by 150% and improved... self-service help search results by 28%. Visma used WalkMe to guide customers through cloud migration and provide 24/7 in-app support. The solution enabled proactive customer support, streamlined onboarding, and promoted new product features. Visma continues to expand WalkMe to more products for better customer experience.
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WalkMe helped IBM boost product adoption by 300% and achieve 6X higher retention rates. IBM used WalkMe's digital adoption platform... to improve onboarding and in-app support for over 25 products. The integration with Segment centralized user data and analytics, giving IBM better insights into customer journeys. IBM saw 80% revenue growth in digital offerings and a 4X increase in conversion rates. WalkMe enabled faster onboarding, reduced support tickets, and improved development efficiency by 96%.
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WalkMe helped NEC cut SAP Ariba support tickets by 75%. NEC also saw a 20% drop in time spent entering... Salesforce data. WalkMe's in-app guidance and automation improved employee satisfaction and efficiency. NEC no longer needs lengthy training manuals. Employees now complete tasks faster and with fewer errors.
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WalkMe Digital Adoption Platform helped FMC Technologies cut support requests by 60%. FMC used WalkMe to train users on its... InterServ platform. The solution reduced formal training needs and made onboarding faster. Over 3,000 Walk-Thrus showed strong user adoption. WalkMe's in-app guidance improved user engagement and time-to-competency.
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WalkMe helped Playlist automate Salesforce workflows and guide agents with in-app instructions. Agents now complete tasks that once took an... hour in just minutes. The team uses real-time validation to ensure accurate data flows into executive dashboards. WalkMe automation led to a 90%+ employee satisfaction rating. Playlist scaled global support and improved customer experience without adding more staff.
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WalkMe helped Sprinklr cut employee support tickets for a travel management tool by 85%. Sprinklr used WalkMe's in-app guidance and... workflow analytics for both staff and customers. Employee productivity improved and customer time on the platform rose by 30%. In just two weeks, 330% more customers used new top features. WalkMe enabled fast onboarding and better customer experience management.
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WalkMe helped NEC cut SAP Ariba support tickets by 75%. NEC also reduced Salesforce data entry time by 20%. WalkMe's... digital adoption platform improved employee experience and efficiency. NEC used WalkMe to guide users through complex processes. The company saw a 70% drop in SAP Ariba submission errors. Employee satisfaction and productivity increased with WalkMe's automation and guidance.
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WalkMe helped Cisco save over $450,000 per year by optimizing software license use. Cisco doubled completion of required sales workflow... training from 50% to 99.8%. WalkMe Discovery gave Cisco insights into system usage, enabling targeted interventions. The platform increased enterprise AI adoption by 30%, boosting compliance. Cisco now uses WalkMe on more than 30 sales applications to support change management and efficiency. WalkMe's digital adoption tools improved onboarding, productivity, and data integrity.
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WalkMe Digital Adoption Platform helped IBM boost product adoption by 300%. IBM saw a 6X increase in user retention and... 4X higher conversion rates. The platform improved onboarding and in-app support for over 25 IBM products. IBM achieved 80% revenue growth in its digital offerings. WalkMe’s integration with Segment gave IBM better user insights and faster product updates.
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Visma used WalkMe to help move customers from on-premises software to cloud-based apps. WalkMe gave users real-time help and in-app... guidance. Visma saw a 15% drop in phone support calls and a 28% rise in successful self-service searches. Event attendance for product updates grew by 150%. WalkMe let Visma guide users, promote new features, and collect feedback to improve the customer experience.
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Cisco used WalkMe to double sales workflow training completion from 50% to 99. 8%. The company deployed WalkMe across 30+...sales applications to guide sellers and boost compliance. WalkMe analytics helped Cisco target interventions and improve adoption of new tools, including AI platforms. Cisco reduced solution deployment time by three times and increased compliant AI usage by 30%. WalkMe enabled fast, data-driven change management and supported Cisco’s shift from hardware to software.
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WalkMe helped TUI Group roll out SAP SuccessFactors to 35,000 employees. TUI used WalkMe to cut training time, resources, and... costs by 70%. Employee self-sufficiency rose by 80%. Support calls and tickets dropped by 50%. WalkMe's in-app guidance and analytics improved onboarding, data quality, and HR process adoption. TUI now uses WalkMe for all new HR projects, boosting productivity and user satisfaction.
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WalkMe helped TUI manage change on a lean team with strict deadlines and budget. The platform automated change management tasks,... reducing manual effort. TUI saw faster onboarding and improved project delivery. WalkMe enabled TUI to meet tight project goals without extra resources. The solution supported digital adoption and streamlined workflows.
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WalkMe helped TUI move 35,000 employees to SAP SuccessFactors. TUI cut training time, resources, and costs by 70%. Employee autonomy... rose by 80%. Support tickets dropped by 50%. WalkMe gave TUI real-time data to improve HR processes. TUI now uses WalkMe for onboarding, performance reviews, and change management.
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WalkMe helped JTBビジネストラベルソリューションズ improve the user experience for its cloud-based expense management system. The company faced challenges meeting unique customer... UX requests and handling complex travel expense rules. WalkMe enabled quick customization and reduced the need for costly product changes. Customers now get easier data entry and fewer errors. JTB-CWT can respond to requests in days, not weeks, and keeps customers satisfied with stable operations.
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WalkMe helped Fairfield Residential automate HR processes in Workday, saving 1,080 hours and $27,000 in administrative time. 69% of employees... engaged with WalkMe, and 95% of those used it more than once. Smart Walk-Thrus and in-app guidance reduced HR support calls and improved onboarding. Automation made tasks easier for employees with different digital skills. WalkMe increased efficiency and accuracy across HR workflows.
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WalkMe helped Flight Centre cut process completion times by 30%. The company automated 80% of key workflows and returned 4,000... productivity hours to the business. WalkMe's digital adoption platform improved data quality and reduced support tickets by 8%. Consultants now spend less time on systems and more time with customers. WalkMe enabled better employee onboarding, change management, and workflow automation.
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WalkMe helped TUI Group enable 35,000 employees to use SAP SuccessFactors. TUI saw a 70% reduction in training time, resources,... and costs. Employee self-sufficiency increased by 80%. Support calls and tickets dropped by 50%. WalkMe's digital adoption platform improved onboarding, data integrity, and change management for TUI's HR systems.
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WalkMe helped Fairfield Residential automate HR processes in Workday. 69% of employees interacted with WalkMe. The company saved 1,080 hours... and $27,000 in admin time. WalkMe reduced HR support calls and made onboarding easier. Employees used self-service tools and needed less help from HR. The digital adoption platform improved efficiency for the large hospitality company.
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WalkMe helped 株式会社リコー drive process DX and support digital transformation. Ricoh used WalkMe for workflow analysis, in-app guidance, and application... usage tracking. The company expanded WalkMe to 9 systems, reaching 35,000 users. WalkMe reduced operation times by over half and cut both internal and external support costs. Ricoh now plans to embed WalkMe in all new systems from the start.
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WalkMe helped W. L. Gore Associates cut over 400 hours of meetings and reduce training time by 75%. The company...doubled user satisfaction scores and saw a 154% increase in Salesforce sessions. WalkMe’s digital adoption platform enabled personalized, in-app training and communication for over 2,200 global users. Sales teams now onboard faster and spend less time away from customers. Managers use analytics to track adoption and improve sales enablement.
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WalkMe helped W. L. Gore & Associates cut meeting time by over 400 hours and reduce training time by 83%.... The company used WalkMe’s digital adoption platform to boost Salesforce user engagement and satisfaction by 50%. Over 2,200 global users now get just-in-time training and in-app guidance. Salesforce sessions increased 154% year-over-year. Sales teams adopted new features faster, leading to higher productivity and streamlined onboarding.
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WalkMe helped Ricoh support 19,000 users in adopting a new SaaS-based indirect materials purchasing system. Ricoh faced challenges with system... usability and high support inquiries. WalkMe's in-app guidance and workflow automation reduced inquiry volume by about 30%. Users now complete tasks faster without relying on manuals. Ricoh continues to expand WalkMe's use to maximize system value and improve employee productivity.
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WalkMe helped Nitto, a global materials manufacturer, reduce help desk inquiries by 30–40% after SAP Ariba rollout. Nitto used WalkMe... to guide users and enforce input rules without changing the core system. This made it easier to standardize procurement processes across 41 sites. WalkMe enabled quick workflow changes, improved compliance, and supported flexible operations for each location. Nitto now balances local needs with global governance in procurement.
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Ricoh used WalkMe to drive its Process DX initiative, focusing on data-driven process improvement. The company implemented WalkMe across nine... systems, supporting 35,000 employees. Operation time was reduced by more than half in some cases. WalkMe helped Ricoh cut support costs and improve usability for front line teams. The digital adoption strategy is now central to Ricoh’s ongoing transformation.
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WalkMe Digital Adoption Platform helped Arla Foods reduce data entry errors in SuccessFactors®. Employees now engage more and are more... productive. The support team spends less time on back-office tasks. WalkMe's in-app guidance and Smart Walk-Thrus made HR processes easier. User frustration dropped and hiring managers complete tasks faster.
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WalkMe helped W. L. Gore & Associates cut over 400 meeting hours and reduce training time by 83%. The company...saw a 75% drop in enablement time for new features. Salesforce user sessions jumped 154% year over year. User satisfaction NPS scores rose by 50%. WalkMe's digital adoption platform enabled just-in-time training, streamlined onboarding, and improved data integrity for over 2,200 global Salesforce users.
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Overstock used WalkMe to improve supplier engagement and streamline onboarding. Before WalkMe, suppliers had to leave their tasks to access... training, causing delays and frustration. WalkMe integrated training and updates directly into the supplier portal. This reduced support requests by 20% and increased data accuracy by 30%. Overstock achieved full ROI in 12 months with WalkMe's digital adoption tools.
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WalkMe helped Federated Co-operatives Limited speed up order management by 70%. The company deployed WalkMe on 12 applications, saving an... estimated 80,000 hours each year. WalkMe reduced support tickets by 58% in one case. Employees now get real-time, in-app guidance and automation for onboarding, order management, and goal setting. WalkMe improved data accuracy and made digital adoption easier across the organization.
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WalkMe’s Digital Adoption Platform helped Ulta Beauty cut training costs by 40%. The platform improved onboarding and inventory management for... over 25,000 products. Ulta Beauty saw 96.4% user engagement and a projected 114% annual ROI. WalkMe’s in-app guidance and workflow automation reduced errors and support requests. Employees now trust the technology and work more efficiently.
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WalkMe helped Overstock cut supplier support requests by 20%. The digital adoption platform delivered 100% ROI in 12 months. Data... accuracy for suppliers improved by 30%. Overstock replaced static email and external training with in-app guidance and workflows. Suppliers now get real-time help and updates inside the portal. WalkMe made supplier onboarding and change management faster and easier.
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WalkMe helped Overstock cut support volume by 20%. Overstock used WalkMe's digital adoption platform to give suppliers in-app guidance and... training. This replaced a separate knowledge base that slowed down users. Overstock saw 100% ROI in 12 months. Data accuracy improved by 30%. WalkMe made supplier onboarding and communication easier for this large online retailer.
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WalkMe helped Ulta Beauty cut training costs by 40%. The company used WalkMe's digital adoption platform to improve inventory management... and employee onboarding. Ulta Beauty saw a 96.4% user adoption rate and expects a 114% annual ROI. In-app guidance reduced support requests and built trust in new technology. Productivity and employee satisfaction increased.
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WalkMe helped EDF Renewables North America cut support tickets by over 90%. The company saved an estimated $1.5 million in... one year. Employees now get real-time guidance across ten applications in three languages. WalkMe made it five times faster to create enablement solutions. EDF improved compliance and employee experience with digital adoption tools. Insights from WalkMe let the team build support based on real user data.
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WalkMe helped Origin cut support tickets by 70%. The HR team used WalkMe to automate HR processes and make SuccessFactors... easier for staff. Tasks that took two days now take just 20 seconds with self-service. Employees upload documents and find answers without waiting for help. WalkMe analytics and automation let Origin focus on high-impact work and improve user experience.
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WalkMe helped Origin cut support tickets by 70%. Employees now self-serve HR tasks, reducing process times from two days to... 20 seconds. WalkMe's automation and analytics tools improved onboarding, compliance, and employee productivity. The HR team spends less time on manual work and more on high-value tasks. Visits to self-help articles increased 30x. Origin uses WalkMe to connect workflows across SuccessFactors and ServiceNow, making software easier for 5,000 employees.
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WalkMe helped Salt River Project cut enablement content creation time by 85%. SRP used WalkMe for HR and finance workflows,... supporting 5,500 employees. The solution delivered real-time, in-app guidance and automation for tasks like expense reporting and onboarding. SRP reduced retraining, improved self-service, and streamlined change management. WalkMe analytics enabled continuous improvement and targeted communication.
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WalkMe helped EDF Renewables North America cut support tickets by over 90%, saving $1. 5 million in one year. Employees...now create enablement solutions five times faster. WalkMe's digital adoption platform improved compliance and employee experience. EDF uses in-app guidance, workflow automation, and analytics across ten systems. The solution supports 1,500 employees in three languages, streamlining processes and reducing risk.
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WalkMe helped Origin cut support tickets by 70%. The HR team used WalkMe to automate SuccessFactors processes and guide employees.... Tasks that took two days now take 20 seconds. Visits to self-help articles increased 30x. Employees upload documents themselves, saving time for HR. WalkMe analytics and automation improved efficiency and compliance.
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KPMG UK used WalkMe to support a digital transformation for 16,000 employees across 10 applications. The firm reclaimed over 116,000... hours of productivity in one year by providing in-app guidance and proactive support. WalkMe enabled rapid deployment of system updates and alerts, reducing help desk calls and improving data integrity. The solution helped new hires and existing staff adapt quickly to new workflows. KPMG UK now uses WalkMe as a core part of its change management and employee onboarding strategy.
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WalkMe helped Robert Half cut support tickets by over 90%. The company saved more than 3,200 hours each year by... automating HR workflows. WalkMe's digital adoption platform made the switch to Salesforce Lightning easy and improved data integrity. Employees now get real-time, in-app guidance and personalized coaching. This boosted compliance and let staff focus on key tasks.
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WalkMe helped Accenture cut selected support tickets by 40% using in-process interventions. The company sped up custom development cycles by... 80% for user guidance. WalkMe unlocked 25,000 productivity hours per month and improved data accuracy by 54%. Accenture used WalkMe for change management, employee onboarding, and data integrity across 60+ applications. The digital adoption platform enabled faster onboarding, better analytics, and higher technology ROI.
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WalkMe helped Accenture cut selected support tickets by 40% with in-process interventions. The company sped up custom development cycles by... 80% for user guidance. Accenture unlocked 25,000 productivity hours per month. WalkMe improved data accuracy by 54% through workflow automation and analytics. Accenture used WalkMe for employee onboarding, change management, and data integrity across 60+ applications.
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WalkMe helped Robert Half move from Salesforce Classic to Lightning. The company used WalkMe to automate HR workflows and centralize... tasks in one HCM. WalkMe cut support tickets by over 90%. It saved more than 3,200 hours per year with workflow automation. Data integrity and compliance improved. Employees learned new processes quickly with in-app guidance.
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WalkMe helped Accenture cut support tickets by 40%. The company used workflow analytics, automation, and in-app guidance. Accenture deployed WalkMe... on over 60 applications. They unlocked 25,000 hours of productivity each month. Data accuracy improved by 54%. Some user guide development cycles became 80% faster. WalkMe drove better change management and ROI for Accenture's digital adoption.
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WalkMe helped Nestlé boost productivity by over $30M in 12 months and return 1. 5 million hours to the business....The company used WalkMe to guide 270,000 employees across 200+ apps, improving digital adoption and simplifying workflows. Task completion rates on critical apps rose by 250%, while support calls dropped by 93%. WalkMe enabled faster onboarding, reduced training needs by 50%, and improved data accuracy across HR and procurement processes.
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WalkMe helped Nestlé return 1. 5 million productivity hours and achieve $30M+ in financial productivity gains in one year. Task...completion rates for business-critical apps rose by over 250%. Nestlé used WalkMe to simplify onboarding, cut support tickets by 70%, and reduce training needs by 50%. The digital adoption platform improved employee experience and enabled safe AI adoption across 200 apps for 270,000 team members. WalkMe analytics and automation drove measurable change management and digital transformation at scale.
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WalkMe helped Nestlé drive digital adoption for over 270,000 employees across 200+ apps. Nestlé used WalkMe's digital adoption platform to... improve app usage, reduce user fatigue, and simplify complex systems. In three years, Nestlé gained 1.5 million hours in efficiency and $30 million in value, with over 250% higher completion rates in key apps. WalkMe analytics enabled continuous improvement and measurable business results. Nestlé expanded WalkMe from SuccessFactors to more than 140 systems, supporting global digital transformation.
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WalkMe helped Nestlé drive digital adoption for 270,000 employees across 200 apps. Nestlé faced low adoption rates and user fatigue... with critical systems. WalkMe's platform improved employee experience and support. In three years, Nestlé gained 1.5 million hours of productivity and over $30 million in financial productivity. Task completion rates in key apps rose by more than 250%.
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WalkMe helped Arla Foods, a global dairy company with 18,000 employees, improve SuccessFactors® adoption. Employees faced frustration and errors with... the HR software. WalkMe's digital adoption platform reduced data entry mistakes and improved employee engagement. The company saw higher productivity and less time spent on administrative tasks. Support requests also decreased.
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WalkMe helped 日清食品ホールディングス株式会社 reduce manual work and user stress in finance operations. The company used WalkMe with SAP Concur to... guide employees through expense and invoice processes. WalkMe's in-app guidance and workflow automation replaced paper-based tasks and cut down on support inquiries. Over 70% of users completed key processes successfully with WalkMe. Inquiry volume dropped, and employees found it easier to finish tasks without searching for manuals.
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WalkMe helped 日清食品ホールディングス株式会社 cut inquiries by about 30%. The finance team used WalkMe with SAP Concur to guide users and... reduce time spent on support. They added pop-ups, FAQ prompts, and linked WalkMe to their in-house AI chat. This made it easier for employees to find answers without reading long manuals. The company now plans to expand WalkMe to more systems.
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WalkMe helped Rich Products streamline SAP Ariba procurement workflows. The company used in-app guidance and workflow analytics to reduce errors... and delays by 65%. First-time submission accuracy is expected to rise by 70%. Training time is projected to drop by 35%. Fewer support tickets mean teams focus on high-impact work. WalkMe improved onboarding, compliance, and employee experience across 100 global locations.
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WalkMe helped Christus Health train 45,000+ associates and 15,000 physicians with in-app guidance. The platform enabled real-time learning for busy... healthcare professionals, reducing training time and errors. Christus Health saw $1 million per month in improved payment outcomes and 200–300 fewer support calls monthly. WalkMe was layered across 20+ applications, including Infor ERP, SAP Concur, and Kronos. Custom branding and automation features increased user engagement and billing accuracy.
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WalkMe helped Smith+Nephew improve SAP Ariba user satisfaction by 50 points. The digital adoption platform reduced errors by 70% and... saved 2.5 hours per week in support time. Smith+Nephew used WalkMe for workflow automation, in-app guidance, and conversational interfaces. Employees now complete procurement tasks faster and with fewer mistakes. The solution boosted compliance and made onboarding easier for staff.
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WalkMe helped Christus Health save $1 million per month in payment outcomes. The digital adoption platform reduced support calls by... 200 to 300 each month. WalkMe was deployed across more than 20 applications. The ActionBot, branded as "Noah," increased user engagement. Real-time, in-app guidance let busy healthcare staff learn while working. Christus Health improved training and billing accuracy with WalkMe.
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WalkMe helped 農林中央金庫 (The Norinchukin Bank) reduce annual ServiceNow-related work by 4,409 hours. The bank used WalkMe to guide employees... through new systems like ServiceNow, Box, SharePoint, and SAP Concur. Manual-based operations were replaced, cutting inquiries by two-thirds during peak periods. Over 7,000 employees now use WalkMe, improving productivity and supporting change management. WalkMe also enabled faster communication and fostered a digital culture across the organization.
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WalkMe helped ABN AMRO improve SAP SuccessFactors processes for 22,000 employees. The bank used workflow automation, in-app guidance, and workflow... accelerators to simplify HR tasks and boost data integrity. ABN AMRO saw an 86% increase in first-time submission accuracy and reduced support tickets. Over 2,500 manager hours were returned each year. Managers now complete HR tasks faster and with fewer errors, supporting digital transformation and compliance.
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WalkMe helped BMO Financial Group cut customer support requests by 50%. BMO used WalkMe’s in-app guidance to lead customers through... new banking features. This reduced confusion and support calls. WalkMe’s analytics let BMO adjust support without extra development work. BMO also saw a significant drop in development costs and improved customer adoption of new features.
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WalkMe Discovery helped Mitsui Fudosan Realty cut IT costs by visualizing system usage. The company found and eliminated 7 underused... or misused systems. This let them focus investment on valuable IT assets. WalkMe Discovery also improved governance and revealed security risks. The tool enabled data-driven decisions for sustainable growth.
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WalkMe helped Tokyu Fudosan Holdings Corporation cut support tickets by 30%. The platform guided employees through workflows, boosting self-service completion... rates by over 150%. WalkMe enabled the company to reclaim 1.5 million hours of productive time. Managers could now prove the impact of AI investments with clear data. Employees learned tasks quickly and reduced help desk queries. WalkMe worked across all apps and devices, making work easier and faster.
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WalkMe Discovery helped Mitsui Fudosan Realty cut ¥200 million in annual IT spend. The company used WalkMe to track usage... of over 130 internal systems. They found and retired seven underused or costly systems. WalkMe gave clear data on who used each system and how. This improved IT governance and security. Now, Mitsui Fudosan Realty invests only in systems that create value.
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WalkMe helped Thermo Fisher Scientific support users in 10 languages and automate key HR workflows during their Workday migration. Over 70% of... new Workday users engaged with personalized onboarding, and 83% continued using WalkMe for training and support. WalkMe automation reduced support tickets by 10% and sped up process completion by 5%. The company saved thousands of hours by eliminating manual updates and repetitive support. WalkMe enabled scalable change management and improved employee productivity across global teams.
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WalkMe helped Thermo Fisher Scientific onboard 70,000 employees to Workday in 10 languages. 70% of new users completed onboarding with... WalkMe, and 83% rely on it for ongoing training and support. WalkMe automated HR workflows, reduced support tickets by 10%, and cut process completion time by 5%. The platform enabled scalable change management and saved thousands of hours in support and productivity losses. WalkMe's analytics and automation improved user engagement and streamlined updates after Workday releases.
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WalkMe helped Robert Half move from Salesforce Classic to Lightning. The company automated HR workflows and saved over 3,200 hours... per year. Support tickets dropped by more than 90%. Data integrity and compliance improved. Employees learned new systems faster with in-app guidance. WalkMe enabled real-time coaching for over 10,000 staff in 18 countries.
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WalkMe helped Thermo Fisher Scientific streamline its global Workday rollout. 70% of new users engaged with WalkMe onboarding, and 83%... relied on it for ongoing training. WalkMe automated HR workflows in 10 languages, reducing support tickets by 10% and saving thousands of hours. The solution enabled faster process completion and easier updates after Workday releases. Thermo Fisher now guides employees through change with real-time, in-app support.
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WalkMe helped Robert Half migrate to Salesforce Lightning and automate HR workflows. The company reduced support tickets by over 90%.... WalkMe saved more than 3,200 hours each year through automation. Data integrity and compliance improved across HR processes. Employees now get real-time, in-app guidance and coaching. WalkMe enabled faster onboarding and better user engagement.
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WalkMe's digital adoption platform helped Thermo Fisher Scientific cut Salesforce support tickets by 20%. 70% of employees engaged with Workday... onboarding. 83% rely on WalkMe for ongoing training. The solution improved data accuracy by 2000% and eliminated monthly live training. Employees save 2–3 hours daily using in-app guidance. WalkMe enabled fast deployment of process changes and improved productivity across global teams.
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