Real-World Case Studies and Customer Success Stories with WalkMe Digital Adoption Platform

WalkMe helped Triangel Solutions AS cut support requests and lower onboarding costs. Triangel used WalkMe’s interactive self-service help system to... guide users through complex business processes. The company saw a big drop in support calls and faster onboarding for new users. WalkMe’s contextual support improved product demos and boosted product sales. Triangel found WalkMe easy to set up and maintain, making it a key part of their digital adoption strategy.
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WalkMe helped Tyler Technologies cut how-to support requests by 31% in just five months. Tyler used WalkMe’s in-app guidance and... workflow analytics to guide 550,000 clients with step-by-step tutorials. This digital adoption platform improved user experience and increased self-service adoption. The support team now spends less time on basic calls and more on value-driven tasks. WalkMe Insights gave Tyler better analytics to target client needs and boost satisfaction.
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WalkMe helped JobAdder cut support tickets by 24% year-over-year. JobAdder used WalkMe’s in-app guidance and Workflow Analytics to improve onboarding... and customer education. The company launched a self-paced training program, issuing over 7,000 certifications in 12 months. WalkMe’s tools reduced onboarding time and improved user experience. JobAdder also saw a 53% increase in tickets solved with the first reply.
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WalkMe helped Sprinklr cut employee support tickets by 85% on a travel management tool. Sprinklr used WalkMe's in-app guidance and... workflow analytics for both employee and customer onboarding. The platform saw a 30% increase in customer time spent and a 330% rise in new feature adoption within two weeks. WalkMe enabled faster onboarding, improved productivity, and reduced support needs. Sprinklr now delivers better customer experience and higher employee satisfaction.
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WalkMe helped Playlist automate workflows and guide agents in Salesforce. Agents now complete tasks in minutes instead of an hour.... WalkMe's in-app guidance improved onboarding and reduced manual errors. Playlist achieved a 90%+ employee satisfaction rating for automated processes. Data accuracy improved, and support scaled globally without adding staff. Playlist uses analytics to keep automations aligned with user needs.
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WalkMe helped Fujitsu standardize global business operations and improve user experience. Fujitsu used WalkMe's workflow analytics and in-app guidance across... 10 systems for about 80,000 users. Support inquiries dropped by over 60% in some cases. WalkMe enabled Fujitsu to eliminate manual training materials and save costs. The platform's analytics let Fujitsu measure and improve usability for digital transformation.
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WalkMe helped Kaseya save over $1M each year by automating Salesforce workflows. Sales reps now save 22,000 hours annually and... spend 45% less time on early-stage opportunities. WalkMe's in-app guidance and workflow automation improved data integrity and onboarding. Engagement with sales content increased 30x, making sales processes faster and more consistent.
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WalkMe helped Splunk save over 26,800 hours each year by automating deal support and reducing manual work. Splunk used WalkMe... for real-time guidance and automation across 18+ enterprise systems, including Salesforce and SAP Ariba. The solution prevented 3,000+ support article errors in three months and achieved 75% automation adoption. Employees now complete tasks faster and with fewer mistakes, boosting productivity and confidence. WalkMe analytics and in-app guidance drive ongoing improvements and digital adoption.
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WalkMe helped Visma reduce phone support inquiries by 15%. The digital adoption platform increased event attendance by 150% and improved... self-service help search results by 28%. Visma used WalkMe to guide customers through cloud migration and provide 24/7 in-app support. The solution enabled proactive customer support, streamlined onboarding, and promoted new product features. Visma continues to expand WalkMe to more products for better customer experience.
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WalkMe Digital Adoption Platform helped FMC Technologies cut support requests by 60%. FMC used WalkMe to train users on its... InterServ platform. The solution reduced formal training needs and made onboarding faster. Over 3,000 Walk-Thrus showed strong user adoption. WalkMe's in-app guidance improved user engagement and time-to-competency.
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WalkMe helped NEC cut SAP Ariba support tickets by 75%. NEC also saw a 20% drop in time spent entering... Salesforce data. WalkMe's in-app guidance and automation improved employee satisfaction and efficiency. NEC no longer needs lengthy training manuals. Employees now complete tasks faster and with fewer errors.
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WalkMe helped IBM boost product adoption by 300% and achieve 6X higher retention rates. IBM used WalkMe's digital adoption platform... to improve onboarding and in-app support for over 25 products. The integration with Segment centralized user data and analytics, giving IBM better insights into customer journeys. IBM saw 80% revenue growth in digital offerings and a 4X increase in conversion rates. WalkMe enabled faster onboarding, reduced support tickets, and improved development efficiency by 96%.
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WalkMe helped Playlist automate Salesforce workflows and guide agents with in-app instructions. Agents now complete tasks that once took an... hour in just minutes. The team uses real-time validation to ensure accurate data flows into executive dashboards. WalkMe automation led to a 90%+ employee satisfaction rating. Playlist scaled global support and improved customer experience without adding more staff.
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WalkMe helped Sprinklr cut employee support tickets for a travel management tool by 85%. Sprinklr used WalkMe's in-app guidance and... workflow analytics for both staff and customers. Employee productivity improved and customer time on the platform rose by 30%. In just two weeks, 330% more customers used new top features. WalkMe enabled fast onboarding and better customer experience management.
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WalkMe helped NEC cut SAP Ariba support tickets by 75%. NEC also reduced Salesforce data entry time by 20%. WalkMe's... digital adoption platform improved employee experience and efficiency. NEC used WalkMe to guide users through complex processes. The company saw a 70% drop in SAP Ariba submission errors. Employee satisfaction and productivity increased with WalkMe's automation and guidance.
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WalkMe helped Cisco save over $450,000 per year by optimizing software license use. Cisco doubled completion of required sales workflow... training from 50% to 99.8%. WalkMe Discovery gave Cisco insights into system usage, enabling targeted interventions. The platform increased enterprise AI adoption by 30%, boosting compliance. Cisco now uses WalkMe on more than 30 sales applications to support change management and efficiency. WalkMe's digital adoption tools improved onboarding, productivity, and data integrity.
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WalkMe Digital Adoption Platform helped IBM boost product adoption by 300%. IBM saw a 6X increase in user retention and... 4X higher conversion rates. The platform improved onboarding and in-app support for over 25 IBM products. IBM achieved 80% revenue growth in its digital offerings. WalkMe’s integration with Segment gave IBM better user insights and faster product updates.
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Cisco used WalkMe to double sales workflow training completion from 50% to 99. 8%. The company deployed WalkMe across 30+...sales applications to guide sellers and boost compliance. WalkMe analytics helped Cisco target interventions and improve adoption of new tools, including AI platforms. Cisco reduced solution deployment time by three times and increased compliant AI usage by 30%. WalkMe enabled fast, data-driven change management and supported Cisco’s shift from hardware to software.
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Visma used WalkMe to help move customers from on-premises software to cloud-based apps. WalkMe gave users real-time help and in-app... guidance. Visma saw a 15% drop in phone support calls and a 28% rise in successful self-service searches. Event attendance for product updates grew by 150%. WalkMe let Visma guide users, promote new features, and collect feedback to improve the customer experience.
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WalkMe helped IBM boost product adoption by 300%. IBM used WalkMe's digital adoption platform to improve onboarding and support. This... led to a 6x increase in product adoption and a 4x higher conversion rate. IBM saw an 80% growth in digital offering revenue. User retention rates rose from 50% to over 70%.
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WalkMe helped NEC cut SAP Ariba support tickets by 75%. NEC also reduced Salesforce data entry time by 20%. WalkMe's... digital adoption platform gave employees step-by-step guidance. NEC improved employee satisfaction and business process accuracy. The company used WalkMe for SAP Ariba and Salesforce to drive digital transformation and productivity.
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WalkMe helped Splunk save over 26,800 hours each year by automating deal support and guiding employees across 18+ enterprise systems. Splunk used WalkMe... to prevent 3,000+ support article errors in just three months with real-time validation. Automation adoption reached 75%, driving big time savings and fewer mistakes. Employees now get in-app help for sales, finance, and onboarding tasks. Splunk plans to expand WalkMe automation to more teams for even greater productivity.
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WalkMe helped Kaseya save over $1M each year by automating Salesforce workflows. Sales reps now spend 45% less time on... early-stage opportunities. WalkMe's in-app guidance and automation tools made onboarding faster and improved data accuracy. Kaseya saved 22,000 hours annually and saw a 30x increase in sales content engagement. Sales managers now have better pipeline data and can coach teams more effectively.
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WalkMe helped Triangel Solutions AS cut support requests and lower onboarding costs. Triangel used WalkMe’s contextual guidance to help users... with complex processes. The company found WalkMe easy to set up and maintain. Users liked the interactive help, which improved demos and boosted product sales. WalkMe also gave Triangel useful stats to improve help content.
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WalkMe helped Tyler Technologies cut how-to support requests by 31% in just five months. Tyler used WalkMe’s in-app guidance and... analytics to create step-by-step tutorials for their 550,000 clients. This made self-service easier and improved user experience. The support team spent less time on basic questions and more on value-added work. WalkMe’s analytics let Tyler target support and boost client satisfaction.
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WalkMe helped JobAdder cut support tickets by 24% and reduce onboarding time. JobAdder used WalkMe’s in-app guidance and analytics to... improve user experience and lower costs. The platform enabled self-service onboarding and customer education, with over 31,000 courses completed and 7,000 certifications issued in the first year. WalkMe’s tools also boosted first-reply ticket resolution by 53%. JobAdder now delivers proactive support and better communication to its users.
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Fujitsu used WalkMe to support its global digital transformation project. The company implemented WalkMe across 10 core systems, reaching about... 80,000 users. WalkMe helped Fujitsu reduce support inquiries by over 60% and eliminate the need for manual training materials. WalkMe analytics allowed Fujitsu to measure and improve system usability. The platform enabled business teams to create solutions quickly, speeding up digital adoption.
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WalkMe helped Sprinklr cut employee support tickets by 85% on its travel management tool. Sprinklr used WalkMe to guide both... employees and customers, boosting productivity and user experience. Customer time spent on the platform rose by 30%. Adoption of new features increased by 330% within two weeks. WalkMe enabled faster onboarding, reduced support needs, and improved training compliance for Sprinklr’s global workforce.
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WalkMe helped Federated Co-operatives Limited speed up order management by 70%. The company deployed WalkMe on 12 applications, saving an... estimated 80,000 hours each year. WalkMe reduced support tickets by 58% in one case. Employees now get real-time, in-app guidance and automation for onboarding, order management, and goal setting. WalkMe improved data accuracy and made digital adoption easier across the organization.
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WalkMe’s Digital Adoption Platform helped Ulta Beauty cut training costs by 40%. The platform improved onboarding and inventory management for... over 25,000 products. Ulta Beauty saw 96.4% user engagement and a projected 114% annual ROI. WalkMe’s in-app guidance and workflow automation reduced errors and support requests. Employees now trust the technology and work more efficiently.
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WalkMe helped Overstock cut supplier support requests by 20%. The digital adoption platform delivered 100% ROI in 12 months. Data... accuracy for suppliers improved by 30%. Overstock replaced static email and external training with in-app guidance and workflows. Suppliers now get real-time help and updates inside the portal. WalkMe made supplier onboarding and change management faster and easier.
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WalkMe helped Overstock cut support volume by 20%. Overstock used WalkMe's digital adoption platform to give suppliers in-app guidance and... training. This replaced a separate knowledge base that slowed down users. Overstock saw 100% ROI in 12 months. Data accuracy improved by 30%. WalkMe made supplier onboarding and communication easier for this large online retailer.
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WalkMe helped Ulta Beauty cut training costs by 40%. The company used WalkMe's digital adoption platform to improve inventory management... and employee onboarding. Ulta Beauty saw a 96.4% user adoption rate and expects a 114% annual ROI. In-app guidance reduced support requests and built trust in new technology. Productivity and employee satisfaction increased.
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WalkMe’s Digital Adoption Platform helped Ulta Beauty cut training costs by 40%. The platform guided employees through complex inventory management... tasks. 96.4% of users engaged with WalkMe, boosting productivity and trust in the system. Support requests dropped as in-app help replaced lengthy manuals and support tickets. Ulta Beauty projects a 114% annual ROI from increased efficiency and reduced third-party training.
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WalkMe helped Overstock cut supplier support requests by 20%. Overstock used WalkMe to deliver in-app guidance and real-time updates to... over 3,000 suppliers. This replaced a slow, email-based process and a separate knowledge base. The new system boosted data accuracy by 30% and paid for itself in 12 months. Overstock now delivers supplier training and communications directly in their portal, improving supplier experience and reducing internal workload.
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WalkMe helped Federated Co-operatives Limited save an estimated 80,000 hours each year. The company used WalkMe to support digital transformation... across 12 systems, including sales, HR, and finance. WalkMe automation and in-app guidance reduced support tickets by 58% and sped up order management by 70%. Employees now get real-time help, which improved data accuracy and onboarding. WalkMe became a core part of FCL’s change management and employee support strategy.
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WalkMe helped Fairfield Residential automate HR processes in Workday, saving 1,080 hours and $27,000 in administrative time. 69% of employees... engaged with WalkMe, and 95% of those used it more than once. Smart Walk-Thrus and in-app guidance reduced HR support calls and improved onboarding. Automation made tasks easier for employees with different digital skills. WalkMe increased efficiency and accuracy across HR workflows.
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WalkMe helped Flight Centre cut process completion times by 30%. The company automated 80% of key workflows and returned 4,000... productivity hours to the business. WalkMe's digital adoption platform improved data quality and reduced support tickets by 8%. Consultants now spend less time on systems and more time with customers. WalkMe enabled better employee onboarding, change management, and workflow automation.
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WalkMe helped TUI Group enable 35,000 employees to use SAP SuccessFactors. TUI saw a 70% reduction in training time, resources,... and costs. Employee self-sufficiency increased by 80%. Support calls and tickets dropped by 50%. WalkMe's digital adoption platform improved onboarding, data integrity, and change management for TUI's HR systems.
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WalkMe helped Fairfield Residential automate HR processes in Workday. 69% of employees interacted with WalkMe. The company saved 1,080 hours... and $27,000 in admin time. WalkMe reduced HR support calls and made onboarding easier. Employees used self-service tools and needed less help from HR. The digital adoption platform improved efficiency for the large hospitality company.
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WalkMe helped Flight Centre cut process completion times by 30%. The company automated 80% of core workflows and returned 4,000... productivity hours to the business. WalkMe's digital adoption platform improved data quality and reduced support tickets by 8%. Consultants now spend less time on training and more time with customers. This led to better customer experiences and higher employee productivity.
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WalkMe helped TUI Group transition 35,000 employees to SAP SuccessFactors. TUI cut training time, resources, and costs by 70%. Employee... self-sufficiency rose by 80%. Support calls and tickets dropped by 50%. WalkMe’s digital adoption platform enabled data-driven decisions and improved employee experience. TUI now uses WalkMe for onboarding, performance reviews, and ongoing HR process improvements.
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WalkMe helped Fairfield Residential automate and simplify HR processes in Workday. The company replaced 12 HR systems with one platform.... WalkMe provided in-app guidance, workflow analytics, and automation. 69% of employees used WalkMe, and 95% of those used it more than once. The solution saved 1,080 hours and $27,000 in administrative time. HR support calls dropped, and employees completed tasks with less effort and frustration.
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WalkMe helped Origin cut support tickets by 70%. Employees now self-serve HR tasks, reducing process times from two days to... 20 seconds. WalkMe's automation and analytics tools improved onboarding, compliance, and employee productivity. The HR team spends less time on manual work and more on high-value tasks. Visits to self-help articles increased 30x. Origin uses WalkMe to connect workflows across SuccessFactors and ServiceNow, making software easier for 5,000 employees.
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WalkMe helped Salt River Project cut enablement content creation time by 85%. SRP used WalkMe for HR and finance workflows,... supporting 5,500 employees. The solution delivered real-time, in-app guidance and automation for tasks like expense reporting and onboarding. SRP reduced retraining, improved self-service, and streamlined change management. WalkMe analytics enabled continuous improvement and targeted communication.
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WalkMe helped EDF Renewables North America cut support tickets by over 90%, saving $1. 5 million in one year. Employees...now create enablement solutions five times faster. WalkMe's digital adoption platform improved compliance and employee experience. EDF uses in-app guidance, workflow automation, and analytics across ten systems. The solution supports 1,500 employees in three languages, streamlining processes and reducing risk.
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WalkMe helped Origin cut support tickets by 70%. The HR team used WalkMe to automate SuccessFactors processes and guide employees.... Tasks that took two days now take 20 seconds. Visits to self-help articles increased 30x. Employees upload documents themselves, saving time for HR. WalkMe analytics and automation improved efficiency and compliance.
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WalkMe helped Origin, a leading Australian energy company, cut support tickets by 70%. The HR team used WalkMe to automate... workflows and guide employees in SuccessFactors. Tasks that took two days now take just 20 seconds with self-service. Traffic to help articles increased over 30 times. WalkMe's automation and analytics tools saved time and reduced manual work for HR and staff.
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WalkMe helped Salt River Project support 5,500 employees with real-time, in-app guidance for HR and finance tasks. Employees now complete... both routine and complex processes without needing retraining or support. WalkMe automation reduced errors and sped up expense reporting and onboarding. SRP cut enablement content creation time by 85%. Targeted communication and analytics improved adoption and user experience across SAP SuccessFactors, Concur, and Workforce Software.
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WalkMe helped EDF Renewables North America cut support tickets by over 90%. The company avoided $1.5 million in costs in... one year. Employees now get just-in-time guidance for SAP, HR, and other systems. WalkMe sped up training content creation from 25 days to 5 days. EDF improved compliance and employee experience across 10 applications. The digital adoption strategy lets staff focus on their renewable energy mission.
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WalkMe helped Robert Half cut support tickets by over 90%. The company saved more than 3,200 hours each year by... automating HR workflows. WalkMe's digital adoption platform made the switch to Salesforce Lightning easy and improved data integrity. Employees now get real-time, in-app guidance and personalized coaching. This boosted compliance and let staff focus on key tasks.
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WalkMe helped Accenture cut selected support tickets by 40% using in-process interventions. The company sped up custom development cycles by... 80% for user guidance. WalkMe unlocked 25,000 productivity hours per month and improved data accuracy by 54%. Accenture used WalkMe for change management, employee onboarding, and data integrity across 60+ applications. The digital adoption platform enabled faster onboarding, better analytics, and higher technology ROI.
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WalkMe helped Accenture cut selected support tickets by 40% with in-process interventions. The company sped up custom development cycles by... 80% for user guidance. Accenture unlocked 25,000 productivity hours per month. WalkMe improved data accuracy by 54% through workflow automation and analytics. Accenture used WalkMe for employee onboarding, change management, and data integrity across 60+ applications.
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WalkMe helped Robert Half move from Salesforce Classic to Lightning. The company used WalkMe to automate HR workflows and centralize... tasks in one HCM. WalkMe cut support tickets by over 90%. It saved more than 3,200 hours per year with workflow automation. Data integrity and compliance improved. Employees learned new processes quickly with in-app guidance.
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WalkMe helped Accenture cut support tickets by 40%. The company used workflow analytics, automation, and in-app guidance. Accenture deployed WalkMe... on over 60 applications. They unlocked 25,000 hours of productivity each month. Data accuracy improved by 54%. Some user guide development cycles became 80% faster. WalkMe drove better change management and ROI for Accenture's digital adoption.
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WalkMe helped Robert Half move 19,000 employees to Salesforce Lightning. The platform automated over 90% of core HR tasks and... reduced support tickets by more than 90%. Robert Half saved 3,200+ hours each year with automated workflows. WalkMe improved data integrity and compliance across HR and finance. Employees now get real-time, in-app guidance and personalized coaching.
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Accenture used WalkMe to improve digital adoption across 60+ applications. The company saw a 40% drop in selected support tickets... and a 54% boost in data accuracy. WalkMe helped Accenture return 25,000 productivity hours per month. The team built custom support solutions 80% faster. WalkMe analytics guided targeted interventions and improved employee onboarding and change management.
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WalkMe helped Nestlé return 1. 5 million productivity hours and achieve $30M+ in financial productivity gains in one year. Task...completion rates for business-critical apps rose by over 250%. Nestlé used WalkMe to simplify onboarding, cut support tickets by 70%, and reduce training needs by 50%. The digital adoption platform improved employee experience and enabled safe AI adoption across 200 apps for 270,000 team members. WalkMe analytics and automation drove measurable change management and digital transformation at scale.
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WalkMe helped Nestlé drive digital adoption for over 270,000 employees across 200+ apps. Nestlé used WalkMe's digital adoption platform to... improve app usage, reduce user fatigue, and simplify complex systems. In three years, Nestlé gained 1.5 million hours in efficiency and $30 million in value, with over 250% higher completion rates in key apps. WalkMe analytics enabled continuous improvement and measurable business results. Nestlé expanded WalkMe from SuccessFactors to more than 140 systems, supporting global digital transformation.
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WalkMe helped Nestlé drive digital adoption for 270,000 employees across 200 apps. Nestlé faced low adoption rates and user fatigue... with critical systems. WalkMe's platform improved employee experience and support. In three years, Nestlé gained 1.5 million hours of productivity and over $30 million in financial productivity. Task completion rates in key apps rose by more than 250%.
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WalkMe helped Arla Foods, a global dairy company with 18,000 employees, improve SuccessFactors® adoption. Employees faced frustration and errors with... the HR software. WalkMe's digital adoption platform reduced data entry mistakes and improved employee engagement. The company saw higher productivity and less time spent on administrative tasks. Support requests also decreased.
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WalkMe Digital Adoption Platform helped Arla Foods reduce data entry errors in SuccessFactors®. The company improved employee engagement and productivity.... WalkMe's in-app guidance made HR processes easier for hiring managers. Support calls dropped as users navigated tasks with less confusion. Arla Foods now plans to expand WalkMe use beyond HR teams.
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Nestlé used WalkMe to support a global HR system migration, impacting 270,000 employees. WalkMe enabled a 250%+ increase in task... completion rates and returned 1.5 million productivity hours to the business. The company saw $30M+ in financial productivity gains and a 93% drop in support calls for ServiceNow. WalkMe analytics helped Nestlé identify friction points, improve onboarding, and drive safe AI adoption. The solution simplified workflows across 200+ apps, boosting employee experience and data integrity.
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WalkMe helped ABN AMRO improve SAP SuccessFactors processes for 22,000 employees. The bank used workflow automation, in-app guidance, and workflow... accelerators to simplify HR tasks and boost data integrity. ABN AMRO saw an 86% increase in first-time submission accuracy and reduced support tickets. Over 2,500 manager hours were returned each year. Managers now complete HR tasks faster and with fewer errors, supporting digital transformation and compliance.
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WalkMe helped BMO Financial Group cut customer support requests by 50%. BMO used WalkMe’s in-app guidance to lead customers through... new banking features. This reduced confusion and support calls. WalkMe’s analytics let BMO adjust support without extra development work. BMO also saw a significant drop in development costs and improved customer adoption of new features.
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WalkMe helped ABN AMRO improve HR task accuracy in SAP SuccessFactors. The bank saw an 86% increase in first-time submission... accuracy and reduced support tickets. Managers saved over 2,500 hours annually. WalkMe provided in-app guidance, automation, and analytics. This made HR processes faster, easier, and more consistent for 22,000 employees.
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WalkMe helped KeyBank cut support requests for common workflows by 80%. The bank used WalkMe to guide clients through complex... online banking tasks and boost self-service rates. Self-serve task completion increased by over 150% for key workflows. WalkMe's automation and analytics let KeyBank quickly address client needs and prevent data errors. The digital adoption strategy improved client experience, team productivity, and risk management.
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WalkMe helped BMO Financial Group cut customer support requests by 50%. BMO used WalkMe’s in-app guidance to lead customers through... new banking features. This reduced confusion and made onboarding easier. WalkMe’s analytics let BMO adjust support without extra development work. BMO also saw a big drop in development costs. Customers adopted new features faster and needed less help.
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WalkMe helped Christus Health train 45,000+ associates and 15,000 physicians with in-app guidance. The platform enabled real-time learning for busy... healthcare professionals, reducing training time and errors. Christus Health saw $1 million per month in improved payment outcomes and 200–300 fewer support calls monthly. WalkMe was layered across 20+ applications, including Infor ERP, SAP Concur, and Kronos. Custom branding and automation features increased user engagement and billing accuracy.
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WalkMe helped Smith+Nephew improve SAP Ariba user satisfaction by 50 points. The digital adoption platform reduced errors by 70% and... saved 2.5 hours per week in support time. Smith+Nephew used WalkMe for workflow automation, in-app guidance, and conversational interfaces. Employees now complete procurement tasks faster and with fewer mistakes. The solution boosted compliance and made onboarding easier for staff.
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WalkMe helped Christus Health save $1 million per month in payment outcomes. The digital adoption platform reduced support calls by... 200 to 300 each month. WalkMe was deployed across more than 20 applications. The ActionBot, branded as "Noah," increased user engagement. Real-time, in-app guidance let busy healthcare staff learn while working. Christus Health improved training and billing accuracy with WalkMe.
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WalkMe helped Christus Health train 45,000+ associates and 15,000 physicians with in-app guidance. The digital adoption platform was layered across... 20+ applications, including Infor ERP, SAP Concur, and Kronos. Christus Health saw $1 million per month in improved payment outcomes and 200–300 fewer support calls each month. WalkMe enabled faster onboarding, reduced billing errors, and improved user engagement with a branded ActionBot. Staff learned new systems while working, saving time and boosting revenue.
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WalkMe Digital Adoption Platform helped Arla Foods reduce data entry errors in SuccessFactors®. Employees now engage more and are more... productive. The support team spends less time on back-office tasks. WalkMe's in-app guidance and Smart Walk-Thrus made HR processes easier. User frustration dropped and hiring managers complete tasks faster.
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WalkMe helped W. L. Gore & Associates cut over 400 meeting hours and reduce training time by 83%. The company...saw a 75% drop in enablement time for new features. Salesforce user sessions jumped 154% year over year. User satisfaction NPS scores rose by 50%. WalkMe's digital adoption platform enabled just-in-time training, streamlined onboarding, and improved data integrity for over 2,200 global Salesforce users.
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WalkMe helped W. L. Gore & Associates cut over 400 meeting hours and reduce training time by 83%. The company...saw a 75% drop in enablement time for new features. Salesforce user sessions jumped 154% year over year. User satisfaction NPS scores rose by 50%. WalkMe enabled just-in-time, in-app training and analytics, driving higher adoption and productivity for global sales teams.
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WalkMe helped Blackwoods improve staff training and digital adoption. Blackwoods used WalkMe for workflow automation and in-app guidance during a... Microsoft Dynamics rollout. The company increased time-to-proficiency for new team members by 50%. Quote generation time dropped by 15%. Automation saves hundreds of staff hours each month. WalkMe also improved knowledge retention and data integrity.
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WalkMe's digital adoption platform helped Thermo Fisher Scientific cut Salesforce support tickets by 20%. 70% of employees engaged with Workday... onboarding. 83% rely on WalkMe for ongoing training. The solution improved data accuracy by 2000% and eliminated monthly live training. Employees save 2–3 hours daily using in-app guidance. WalkMe enabled fast deployment of process changes and improved productivity across global teams.
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WalkMe helped Thermo Fisher Scientific onboard 70,000 employees to Workday in 10 languages. 70% of new users engaged with WalkMe... onboarding, and 83% used it for ongoing training. WalkMe automation increased process completion rates to 100% and cut support tickets by 10%. The HR team saved thousands of hours by automating workflows and reducing documentation updates. WalkMe enabled scalable change management and improved employee productivity.
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WalkMe helped LeaseAccelerator cut customer onboarding costs by 75%. The company replaced its old LMS with WalkMe and TeachMe. Now,... training happens in-app and in real time for over 6,000 users. LeaseAccelerator saw its NPS score rise by 53 points. Customer retention reached 99.4%. WalkMe also created a new revenue stream through LeaseAccelerator University.
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