Real-World Case Studies and Customer Success Stories with PharmaWorx

Pharmaworx helped Alphamed Group move from paper-based sales order management to a mobile solution. The pharmaceutical division saw sales and... delivery times drop from 24-48 hours to just 6-8 hours. Sales teams used mobile apps for route planning, order management, and customer service. The system expanded to FMCG and skincare divisions after initial success. Alphamed improved field sales processes and customer satisfaction with Pharmaworx.
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Unique Computer Systems built custom mobile apps for Brands for Less to boost customer engagement and mobile commerce. The apps let... users shop, redeem loyalty points, and get real-time product updates. BFL can now send push notifications, track customer behavior, and manage content easily. Real-time analytics help BFL plan offers and product releases. The mobile app also integrates with the loyalty program for seamless rewards redemption.
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Place Vendome in Qatar used CampaignHub to launch the "Shop. Save.Fly" campaign quickly. They needed a fast solution for targeted...communication and real-time insights. CampaignHub helped them reduce launch time and engage customers effectively. The campaign increased customer traffic and sales, showing the power of CampaignHub in driving successful outcomes.
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Reson8 WhatsApp chatbots helped THE One Total Home Experience boost customer satisfaction by 30%. The chatbot gave 24/7 support, answered... questions, and sent personalized offers. It increased average order value by 25% and cut cart abandonment by 20%. The chatbot handled 60% of inquiries, making operations more efficient. THE One saw a 15% rise in customer retention with this digital solution.
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Reson8 Conversations and WhatsApp Business API helped a UAE home furnishing retailer automate delivery planning. The chatbot handled nearly 100%... of delivery scheduling and solved 85% of customer issues without live agents. This reduced workload for the support team and improved customer satisfaction. The solution also provided instant support and general information to customers. The retailer saw positive feedback and plans to expand automation.
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Alphamed Group wanted to improve its sales order management by moving away from paper-based processes. They implemented a mobile field... sales solution with UCS, starting with their Pharmaceutical division. The solution included route management, product organization, and fast order taking. Sales and delivery times were reduced from 24-48 hours to 6-8 hours. The success led to implementation in other divisions.
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Brands for Less wanted to enhance their mobile shopping experience. They needed a mobile app to engage customers with new... product releases and offers. Unique Computer Systems developed native mobile apps for iOS and Android. The apps provided real-time stock updates, wish lists, and easy checkout. Customers could track shipments and access loyalty data. The app allowed BFL to update content and send push notifications. Real-time analytics helped BFL assess customer engagement and plan promotions.
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A home furnishing retailer in the Middle East used WhatsApp Business API and Reson8 Conversations to improve delivery processes. They automated customer... engagement with a chatbot, reducing strain on human support. The chatbot solved 85% of customer issues, increasing first response resolution rate. Nearly 100% of delivery planning is now handled by the chatbot, improving customer satisfaction.
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THE One Total Home Experience, a UAE lifestyle brand, faced challenges in customer engagement and service. They used Reson8's WhatsApp... chatbot to improve their operations. The chatbot provided 24/7 support, personalized recommendations, and streamlined purchases. This led to a 30% increase in customer satisfaction, a 25% rise in average order value, and a 20% reduction in cart abandonment. The chatbot also handled 60% of inquiries, boosting efficiency.
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DigIsal by Unique Computer Systems helped Ebn Sina Pharmaceutical Co. fix last-mile delivery problems. The company used DigIsal to cut... delivery errors and improve route planning. Real-time tracking made it easier to talk to pharmacies and spot delays. Ebn Sina now delivers medicine faster and with fewer mistakes. This means better care for patients and stronger pharmacy relationships.
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SalesWorx CRM helped Triangle Medical Pharmaceutical Trading Company fix field marketing problems. Before, their medical reps had trouble with inconsistent... messaging and slow, manual workflows. SalesWorx gave them a single place to manage brand assets and track meetings with healthcare professionals. Now, reps spend less time on paperwork and more time building relationships. Triangle Medical can see campaign results and adjust fast, making their marketing stronger.
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Unique Computer Systems built a . NET Core web application for Ebn Sina Medical. The new system replaced an outdated...MS Access tool, fixing data silos and scaling issues. It added shipment tracking, invoicing, and advanced demand planning. Integration with Oracle EBS improved data accuracy. Ebn Sina Medical now has better efficiency, demand forecasting, and decision-making for logistics and inventory.
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SalesWorx by Unique Computer Systems helped Ebn Sina Medical Est. transform B2B sales. The new self-service portal lets customers place... orders online, track status, and access order history. Integration with Oracle automates order processing and inventory management. Customers get real-time pricing, promotions, and order notifications. Sales reps now focus on high-value tasks, and customer satisfaction has improved.
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Reson8 SMS helped a global biopharmaceutical company boost HCP engagement. The company needed better digital communication and product knowledge sharing.... Unique Computer Systems designed a multi-channel marketing strategy using Reson8 SMS and CRM integration. Sales reps sent personalized, consent-based SMS with trackable links after meetings. The new approach led to higher response rates than email and improved campaign analytics. Automated reports and opt-in processes streamlined follow-ups and compliance.
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MediClass Global, a new pharmaceutical marketing company, faced challenges in building brand awareness and effective eDetailing strategies. They needed to... engage healthcare professionals (HCPs) in a competitive market. Unique Computer Systems provided a solution with SalesWorx - Field Marketing. This tool offered targeted content management, interactive eDetailing tools, and comprehensive analytics. As a result, MediClass Global improved brand visibility, increased HCP engagement, and optimized their strategies with data-driven insights.
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Ebn Sina Medical faced challenges in last-mile delivery, including inaccurate deliveries, inefficient routes, and poor visibility. They implemented DigIsal by... Unique Computer Systems to address these issues. DigIsal improved delivery accuracy with barcode scanning and electronic proof of delivery, optimized routes, and provided real-time tracking. As a result, Ebn Sina Medical saw improved delivery accuracy, reduced delivery times, and enhanced communication with pharmacies, leading to better patient care.
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A global biopharmaceutical company wanted to improve digital communication with healthcare professionals. Unique Computer Systems helped design a digital marketing... strategy using Reson8. This tool sent personalized SMS messages to doctors, improving engagement and information sharing.
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Triangle Medical faced challenges in field marketing operations, including inconsistent messaging, limited data, and inefficient workflows. They used SalesWorx by... Unique Computer Systems to manage brand assets, track interactions, and optimize workflows. This solution helped medical representatives deliver consistent messaging, build stronger relationships, and track progress. As a result, Triangle Medical improved its field marketing operations, leading to increased sales and market share.
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SalesWorx helped Al Seer Trading Agencies automate field sales for van and pre-sales teams. Integration with SAP improved sales order... management and product distribution. The solution replaced paper tasks, gave real-time sales data, and enabled route planning. Managers gained dashboards for team and individual performance. Al Seer saw better sales coverage, improved customer satisfaction, and more efficient order processing.
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SalesWorx helped Mena Gulf Trading Company fix slow sales and supply chain problems. The CRM tool made order entry and... reporting faster. Sales reps now see real-time inventory and work better with other teams. This led to higher sales productivity and better customer satisfaction. The company now manages inventory better and has fewer stockouts.
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DigIsal by Unique Computer Systems improved last-mile delivery for a leading UAE FMCG distributor. The solution automated route planning and... integrated with SAP HANA for real-time updates. Drivers used a mobile app with GPS tracking and offline features. The distributor saw reduced travel time, lower fuel costs, and better delivery visibility. Customer satisfaction improved with on-time deliveries and streamlined driver performance.
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Al Seer Trading Agencies needed to automate its field sales operations to improve efficiency and visibility. They wanted to eliminate... paper-based tasks and provide real-time information to management. UCS implemented SalesWorx, integrating it with SAP for seamless data transactions. This solution improved route management, sales performance, and customer satisfaction. Sales reps used mobile apps to track sales and plan visits, while managers accessed detailed reports to monitor performance. The implementation led to enhanced team performance and customer happiness in the UAE and Oman.
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Sirocco, a joint venture between Emirates and Heineken International, needed a better way to survey hotels and outlets. Their paper-based methods... were ineffective. They hired Unique Computer Systems to create a handheld solution using the TouchPoint Mobile Survey application. This allowed real-time data collection and task management for key account managers. The solution enabled quick survey creation and task assignment. Although device choice limited some functionality, the system improved data reporting and management.
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Unique Computer Systems helped a leading FMCG distributor in the UAE with last-mile delivery. They used DigIsal, an Android app,... to improve delivery. It automated route planning and reduced travel time. Real-time GPS tracking improved communication. The app worked offline too. This made deliveries faster and more efficient.
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TouchPoint Mobile Survey helped Sirocco, Dubai move from paper-based surveys to real-time data collection. The solution improved survey creation, task... management, and reporting for key account managers. Sirocco could now assign and complete tasks quickly and plan visits better. Supervisors built and modified surveys easily, boosting efficiency in outlet data assessment. The system enabled fast data transfer and better business metrics reporting.
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Reson 8 Email to SMS helped TCL improve food safety alerts. TCL used the Monika Food Safety System to monitor... food temperatures. Only email alerts were sent before, which could be missed. Unique Computer Systems added SMS alerts using Reson 8 Email to SMS. Now, alerts reach staff quickly so they can act fast and prevent food spoilage. TCL offers better value to its customers with this upgrade.
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Reson8 automated delivery notifications for a leading coffee distributor. The company integrated Reson8 APIs with Microsoft Dynamics 365 and their... online portal. This let them send SMS updates and let customers schedule or reschedule deliveries. The new system saved time and reduced manual errors. Customer experience improved with easy tracking and personalized service.
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A leading coffee distributor in the Middle East wanted to automate delivery confirmations and notifications. They used Reson8 to send... automated SMS notifications, integrating it with their ERP system and online shopping portal. This allowed customers to easily schedule or reschedule deliveries. The integration saved time, simplified the delivery process, and improved customer experience.
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TCL wanted to improve the alerting capability of their Monika Food Safety System. The system monitored food temperatures but only... sent email alerts, which were often missed. Unique Computer Systems helped by integrating their Reson 8 Email to SMS service. This allowed alerts to be sent as SMS messages, ensuring timely delivery. As a result, TCL's customers could take quick action to prevent food spoilage, enhancing the system's value and ROI.
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UCS developed a robotic process automation solution for a leading mall properties owner in the Middle East. The challenge was... to handle hundreds of purchase receipt images for promotional campaigns and improve customer participation. UCS used AI, machine learning, and OCR to automate data validation and entry, achieving 73% accuracy for half of the required details. The solution reduced human intervention by 43% and enabled self-service receipt uploads. The system was designed and configured in just 90 days.
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CampaignHub helped Aldar properties speed up campaign launches and improve teamwork. The platform gave a single dashboard for tracking all... marketing campaigns. Automation tools cut down on manual work and errors. Advanced analytics let Aldar measure and improve campaign results. The team created more targeted campaigns and saw better results. Collaboration features boosted productivity and efficiency.
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Aldar's marketing team faced challenges in managing campaigns effectively. They needed a solution to streamline workflows and improve collaboration. UCS... implemented CampaignHub, a platform that centralized campaign management, offered automation tools, and provided advanced analytics. This helped Aldar launch campaigns faster, improve performance, and enhance team collaboration. The solution led to more targeted campaigns and better results, transforming Aldar's marketing operations.
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A leading mall properties owner in the Middle East faced challenges with processing customer participation in promotional campaigns. Unique Computer Systems... developed a custom process automation using machine learning and AI to improve the process. The solution included a robust invoice validation and data submission process, reducing human intervention by 43%. The automated system allowed customers to use mobile devices to submit entries, improving customer satisfaction and speeding up data entry.
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Reson8 SMS helped Samsung Gulf run a DSF 2010 promotion. Customers bought Samsung products and sent coupon serial numbers via... SMS to a short code. Unique Computer Systems set up 2-way messaging and validated entries on the Reson8 SMS server. The solution also integrated with Samsung Fun Club, letting members send SMS and validate vouchers. This improved campaign management and customer engagement for Samsung Gulf.
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Unique Computer Systems built a mobile planning tool for Nokia Training Academy. Nokia trainers needed to update schedules while traveling,... but the old web tool required internet and was hard to use on mobile. UCS created new mobile apps for Symbian and Windows Phone, plus a better web app. Trainers could now plan and update training offline and sync later. This made scheduling easier and reduced stress for Nokia's training staff.
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Samsung Gulf used Reson8 SMS by Unique Computer Systems for a promotion during DSF 2010. The promotion allowed customers to... buy Samsung products and receive coupons. Customers then sent the coupon serial number via SMS to participate. Unique Computer Systems set up a 2-way messaging system to validate and respond to these messages. This helped Samsung manage the promotion effectively.
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Reson8 Enterprise helped Le Meridien, Abu Dhabi improve customer communication with an in-house SMS marketing system. The hotel used a... web-based platform and API to send marketing messages and collect visitor data. Unique Computer Systems built a custom web app to validate and organize customer information. The solution made data management easier and improved marketing outreach. Le Meridien built stronger customer relationships using SMS technology.
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Le Meridien, Abu Dhabi needed a faster way to communicate with customers and improve data collection. Unique Computer Systems provided... an in-house SMS marketing system using Reson8 Enterprise. They also created a custom web application to collect and validate customer data. This system helped Le Meridien manage marketing data and communicate offers more effectively, strengthening customer relationships.
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Reson8 helped Visa Middle East send 1,647,253 SMS and 1,765,000 emails during the Dubai Shopping Festival. The campaign used personalized... messages with unique links for each participant. Visa Middle East wanted to grow its brand and reach more people in the region. Reson8 delivered daily deal notifications, boosting engagement and brand presence. The solution enabled Visa to connect with a large audience quickly and effectively.
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Visa Middle East wanted to expand their market presence during the Dubai Shopping Festival. They faced a challenge in personalizing... communication for their 'Visa Deals' campaign. They used UCS's Reson8 to send personalized emails and SMS to participants. This allowed them to send 1,647,253 SMS and 1,765,000 emails, with 40,000 sent daily. The campaign increased Visa's footprint in the region.
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Unique Computer Systems developed a mobile banking app for a leading Saudi bank. The project involved porting an existing J2ME... app to BlackBerry and iPhone. The new apps used the same web service as the original. Both English and Arabic UIs were included. Rigorous testing ensured the apps were ready for market.
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Samba Bank needed to port its J2ME mobile banking app to BlackBerry and iPhone. They hired Unique Computer Systems for... this task. UCS studied the existing app and created a blueprint for the new platforms. They developed prototypes and made UI changes for BlackBerry OS 4.5. The apps supported English and Arabic. After testing, the apps were ready for market.
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AssetTrax helped Emirates LNG move from manual to digital asset management. The solution tracked IT assets across their lifecycle and... improved visibility. Emirates LNG used dashboards to manage, recycle, and dispose of assets quickly. AssetTrax made asset management faster and more cost-effective. Custom reports and Android support added flexibility for the team.
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Emirates LNG needed to improve their manual asset management process. They wanted to track asset lifecycles, costs, and improve visibility.... Unique Computer Systems deployed AssetTrax for Windows to help them. The solution included asset management, dashboards, and user management. Custom features like a report builder were added. After implementation, Emirates LNG could easily manage and recycle IT assets, saving time and costs. AssetTrax was later ported to Android for wider use.
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Unique Computer Systems helped Dr. Nicolas & ASP Centre upgrade their Kodak R4 Dental Management System with a two-way SMS... response system. Patients now get appointment reminders and can confirm or change appointments by replying to SMS. This reduced staff follow-up calls and workload. The solution increased client responsiveness and customer satisfaction. The brand gained more value from its existing systems.
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Dr. Nicolas & ASP Centre wanted to improve their appointment system. They worked with Unique Computer Systems to add a... two-way SMS communication to their Kodak R4 Dental Management System. This allowed patients to confirm appointments via SMS. The new system reduced staff workload and increased customer satisfaction. It also improved the value and responsiveness of their appointment system.
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Unique Computer Systems deployed a digital points and draw automation system for Tamkeen during Shop Bahrain 2016. The system automated... customer engagement and rewards, serving over 20,000 shoppers with instant prizes and major rewards. Tamkeen saw more than 11 million Bahraini Dinars generated during the 30-day event. Daily sales increased by 30% compared to the previous year. The festival created over 175 temporary jobs and supported 160 local businesses.
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Tamkeen organized the Bahrain Shopping Festival, aiming to boost customer interaction. They needed a solution to enhance engagement post-purchase. Unique... Computer Systems implemented a digital points and draw automation system. This system allowed shoppers to earn points and participate in raffles. Over 20,000 shoppers were engaged, and the festival generated over 11 million Bahraini Dinars. Daily sales increased by 30% compared to the previous year.
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StockTake, a custom mobile app by Unique Computer Systems, helped Dolphin Radiators fix inventory errors and speed up order processing. The app connects... with Epicor Kinetic ERP and uses barcode scanning for real-time tracking. Warehouse staff now update inventory on the go. Dolphin Radiators saw faster order processing and better inventory control. They can spot shortages early and make smarter reorder decisions.
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Dolphin Radiators faced challenges with inventory management due to manual data entry errors and slow processing times. Unique Computer Systems... developed a custom mobile app, StockTake, to integrate with their ERP system. This app improved traceability, accuracy, and flexibility in inventory management. As a result, Dolphin Radiators experienced faster order processing, superior inventory control, and proactive shortage management, gaining a competitive edge in the market.
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Nokia needed a mobile solution for their training staff who faced challenges with an existing web-based planning tool. The tool required... internet connectivity and was not optimized for mobile devices. Unique Computer Systems developed a mobile app for Nokia's Symbian and Windows Phone 7 devices. This app allowed trainers to plan and update schedules offline. The solution reduced stress and improved flexibility for trainers, enabling them to update schedules easily. The app worked well on both Symbian and Nokia Lumia 710 devices.
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UCS developed an iPad app for AW Rostamani to automate candidate registration at a career fair. The solution enabled real-time... data validation, SMS and email confirmations, and streamlined applicant tracking. Over 1200 candidate submissions were processed without manual data entry. The automation improved candidate satisfaction and sped up data review. AW Rostamani reduced the workload on customer service officers and enhanced operational efficiency.
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DigIsal helped Al Khayyat Investments (AKI) improve B2B logistics. AKI used DigIsal for route optimization and real-time delivery updates. The... solution automated document processing and reduced manual work. AKI saw efficiency gains and lower costs. Customer satisfaction increased with more reliable deliveries. Documentation became faster and more accurate.
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SalesWorx - Field Marketing helped MediClass Global launch a strong pharmaceutical marketing strategy. The company faced low brand awareness and... weak eDetailing tools. SalesWorx gave them targeted content, interactive presentations, and analytics. MediClass Global improved brand visibility and HCP engagement. They now use data to refine campaigns and build better relationships with healthcare professionals.
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Al Khayyat Investments (AKI) wanted to improve its B2B logistics processes. They faced challenges with route planning and document processing.... AKI used DigIsal to optimize routes and automate documents. This led to better delivery plans, reduced costs, and increased customer satisfaction. Real-time updates helped track shipments and improve communication. The changes made AKI a leader in efficient logistics.
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AW Rostamani, a leading UAE conglomerate, wanted to engage visitors at their career fair. They needed a tool to help... candidates sign up for career opportunities. UCS developed an iPad app for registering applicants and validating data. The app sent data to a web application for review. It also sent SMS and email confirmations to applicants. This automation reduced the load on customer service officers and improved candidate satisfaction. Over 1200 submissions were processed successfully at the fair.
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Ebn Sina Medical, a leading pharmaceutical distributor in Qatar, faced challenges with their outdated logistics and demand planning system. Their existing MS... Access application lacked scalability and integration, hindering growth. Unique Computer Systems developed a .NET Core web application to address these issues. The new system improved functionality, integrated with Oracle EBS, and enhanced demand planning. As a result, Ebn Sina Medical achieved increased efficiency, better demand forecasting, and future-proof scalability.
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Ebn Sina Medical, a leading pharmaceutical distributor in Qatar, wanted to improve their B2B sales operations. They needed a self-service... portal for customers to place orders directly. Unique Computer Systems created a custom SalesWorx solution for them. This included a secure portal for order placement and tracking, integrated with Oracle for real-time inventory management. The solution increased sales efficiency and improved customer satisfaction by providing a user-friendly platform with real-time order tracking.
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Mena Gulf Trading Company faced challenges in sales and distribution due to inefficient processes and limited inventory visibility. They implemented SalesWorx... by Unique Computer Systems to streamline sales activities, provide real-time inventory data, and enhance collaboration. This solution increased sales productivity, improved customer satisfaction, and optimized supply chain efficiency, helping them maintain their leadership in Saudi Arabia's distribution market.
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StockTrax is a mobile solution that automates warehouse management. It addresses inefficiencies in receiving, labeling, put-away, picking, returns, and inventory... checks. The system reduces manual labor by 50% and improves stock visibility and availability. It enhances operational efficiency by providing real-time stock tracking and reducing errors and shortages.
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