Real-World Case Studies and Customer Success Stories with Gong

Gong helped Culture Amp improve coaching and deal management. The platform enabled Culture Amp to stay ahead of market trends... by using real-time customer insights. Gong's recordings and coaching features made it easier to align teams and adjust messaging quickly. Automation with Gong saved hours of manual work. Culture Amp used Gong to support company values and drive growth.
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Gong Forecast helped Crayon cut forecasting call time by 66%. Before Gong, Crayon tracked deals in Google Sheets and lacked... confidence in their forecasts. With Gong Forecast, they now use one dashboard for all forecasting calls. The platform gives them data-driven insights and transparency. Crayon's team now bases forecasts on real data, not opinions, leading to more accurate predictions and higher confidence.
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Gong helped Cognism gain visibility into customer conversations. Before Gong, Cognism missed insights that could improve onboarding, coaching, and close... rates. Gong's platform gave them data to improve product, messaging, and customer success. The team uses Gong to review calls, coach reps, and track key deals. Gong helps select important calls for feedback and training. This improved sales techniques and knowledge sharing across the company.
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Gong helps Clearbit listen to customers and use real data to make better decisions. Clearbit uses Gong to understand what... works for their customers and where they can improve. The team shares Gong conversation snippets so everyone hears the real customer voice. This helps Clearbit act faster and be more proactive about customer needs. Gong makes it easier for all teams to work together and focus on customer success.
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Gong helped Canva’s EMEA sales team boost revenue by 6%. The team used Gong’s AI platform to get better insights... from customer interactions. This led to a 60% increase in rep capacity. Gong improved forecasting accuracy and made sales processes more efficient. Managers used Gong’s data for targeted coaching and smarter decisions.
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Gong helped Auvik improve sales coaching and team performance. As Auvik grew, sales leaders struggled to scale coaching and track... results. Gong gave managers data and insights to measure coaching quality and spot key deals. Managers now use scorecards and feedback to turn more reps into top performers. The product marketing and technology teams also use Gong to better understand customers and improve messaging and product fit.
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Gong helped SurveyMonkey improve customer success coaching. SurveyMonkey used Gong to understand what happens in customer success manager calls. They... set clear benchmarks and trained for better customer conversations. Managers and CSMs both improved with Gong’s scorecards and account visibility. The team now has better insight into churn and works together more closely. Using Gong changed how SurveyMonkey’s team talks to customers.
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Gong helped Virgin Pulse boost top-of-funnel conversions by 4x during economic uncertainty. The sales team used Gong to understand real... customer needs and improve coaching. Onboarding time dropped by 33%. Sellers learned from each other by listening to top calls. Employees using Gong drove 30% more revenue year-over-year. Virgin Pulse saw a double-digit lift across the sales pipeline.
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Gong helped Piano reach 90% forecast accuracy. Before Gong, Piano struggled with fragmented data and unreliable revenue predictions. Gong's Revenue... Intelligence platform unified their sales data and improved pipeline management. The team now saves hours each week on reporting and pipeline inspection. They can confidently present forecasts to leadership and make better business decisions. Piano's sales reps and managers use Gong daily to track deals and improve win rates.
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Gong’s revenue intelligence platform helped Paycor’s client sales team manage a large pipeline and improve forecasting. The team used Gong’s... AI to identify priority deals and track progress. This led to a 141% increase in upsell deal wins per seller. Sales leaders gained better visibility and made more accurate forecasts. Productivity and focus improved across the team.
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Gong helped Docebo improve their revenue team efficiency. Docebo first used Gong for call recording and reporting. They soon expanded... to use Gong for coaching, enablement, pipeline reviews, and voice of the customer. As Docebo grew, more teams started using Gong. Leaders use Gong to track KPIs and build coaching programs. Docebo credits Gong with helping them onboard, coach, and develop their customer-facing teams.
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Gong helped Diligent improve sales performance. Diligent used Gong to boost sales skills and coaching. The company saw a 7.4%... increase in close rates for Gong-influenced calls. Reps reached quota 3 weeks faster, adding $45k per new rep. Gong became a core part of Diligent’s sales enablement and team culture.
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Gong's Revenue AI Platform helped Showpad boost quota attainment and forecast accuracy. Showpad used Gong to gain real-time insights into... seller behavior and pipeline health. The integration enabled data-driven coaching and improved adoption of new sales initiatives. Showpad saw more sellers hit quota and improved revenue predictability. Gong's AI features provided better risk assessment and pipeline visibility for Showpad's sales team.
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Gong Revenue AI Platform helped Pigment flag $4M in at-risk pipeline and achieve its highest win rates since 2023. Pigment struggled with... fragmented sales data, weak messaging, and limited coaching. Gong unified their sales enablement, pipeline management, and messaging rollout. The platform improved forecasting, enabled targeted coaching, and drove measurable win rate increases. Pigment now has a robust sales process and stronger deal outcomes.
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Gong Revenue AI Platform helped Ironclad increase win rates by 21%. Ironclad used Gong to improve deal visibility, forecast accuracy,... and customer handoffs. The platform's Deal Boards and AI features flagged at-risk deals and supported new product launches. Ironclad saw better customer retention and smoother sales processes. Leaders at Ironclad trust Gong for real-time insights and team enablement.
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Gong helped Google's sales team save time and boost revenue. Managers used Gong Scorecards and Smart Trackers to rate and... identify effective sales calls. This led to a weekly revenue increase in one segment. New hires ramped up faster with Gong's onboarding tools. Automation in Gong gave thousands of sellers back about 12% of their time each year. The team unified sales data and improved efficiency with AI-powered insights.
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Gong helped Workato move from anecdotal to data-driven sales and marketing. Before Gong, Workato struggled to track demand generation and... see the full sales funnel. With Gong, they gained clear insights into sales activities and customer reactions. This allowed Workato to make strategic decisions and quickly adjust their outreach during COVID-19. As a result, Workato achieved 102% of their pre-COVID plan and 152% of their COVID-adjusted plan.
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Gong helped WalkMe gain deal visibility during the shift to remote work in 2020. WalkMe used Gong's Deals feature to... track sales activity and ensure account executives followed best practices. The platform gave leadership confidence in their team's actions. WalkMe's VP of sales used Gong daily to monitor pipeline and deals. This increased transparency and comfort for the sales team.
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Gong helped Uberflip boost their win rate by 20% and increase average contract value by 13%. Uberflip used Gong to... get data-driven insights and align their teams. The platform let them spot risks early and share insights across the company. Deal Boards and Deal Insights helped Uberflip forecast better and keep their pipeline healthy. Uberflip’s sales team now works together to win more deals and grow revenue.
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Gong helped simPRO improve its remote sales process during COVID-19. simPRO used Gong’s deal dashboard and call library to track... customer journeys and boost collaboration across global teams. The platform made onboarding easier and supported a new, functionally structured sales team. simPRO gained better insight into sales performance and customer needs, leading to a stronger culture of accountability.
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Gong helped Sendoso's Customer Success team understand why customers leave or stay. The team used Gong to search conversations and... track key topics like ROI and fees. This let them find real reasons for churn and retention, not just guesses. Gong improved the sales-to-customer success handoff. The team now personalizes onboarding and success plans for each customer. Sendoso says Gong has "forever changed" how their team works.
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Gong helped Rootly boost rep productivity by 67%. Rootly used Gong to onboard new reps faster and share information across... teams. The platform improved knowledge sharing and reduced errors. Rootly saw a 13% increase in competitive win rates. Gong's insights helped Rootly create better go-to-market strategies and close more deals.
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Gong helped Pendo improve sales win rates and average selling price. Pendo used Gong to see if sales reps applied... training and new messaging. Gong gave Pendo data and insights to adjust their sales strategy. Managers saw new reps deliver product knowledge and demos within a month. Pendo moved up market, launched new products, and saw better results from their sales team.
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Gong's Revenue Intelligence platform helped LogicMonitor increase customer success manager (CSM) capacity by 20% in just three months. LogicMonitor used Gong... and its Gainsight integration to automate workflows, simplify playbooks, and provide proactive account guidance. CSMs saved at least 30 minutes per meeting, reducing follow-up time by 50%. The platform gave CSMs better insight into customer lifecycles and improved productivity. LogicMonitor achieved a 95% customer satisfaction score and the highest net promoter score among IT infrastructure management providers.
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Gong Engage helped Hive transform its sales strategy. Hive replaced outdated sales processes and a legacy platform with Gong's AI-driven... tools. This led to a 44% increase in meetings and a 30% growth in pipeline opportunities. Hive also saved 20-30% on technology spending by consolidating sales tools. Gong's AI provided 99% accuracy in predictions and recommendations, making sales decisions faster and more effective.
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Gong helped Highspot adopt a new sales methodology. Highspot used Gong snippets and Gong Academy rubrics to train sales reps... on new messaging. They started with beta testing to refine the training. Real-world examples from Gong built confidence in the team. The integration made it easy to track what worked and share best practices. Sales reps quickly learned and used the new approach in real calls.
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Gong helped Handshake cut forecasting time by 66%. Before Gong, Handshake's sales team managed forecasts across many systems and reviewed... each deal one by one. With Gong Forecast and Deal Insights, the team now gets a full view in just 15 minutes. This saves time and brings more alignment to their sales process. Gong also helps new reps learn faster with curated call libraries and gives managers early warnings about deal risks.
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Gong helped Greenhouse boost new product ARR by 281%. Greenhouse used Gong's AI platform to track and reinforce sales training... and improve visibility into customer interactions. The platform gave insights that increased rep productivity and revenue growth. Greenhouse also saw a 456% increase in attachment rate. Gong's AI helped the remote sales team improve discovery, objection handling, and next steps. This led to better upsell numbers and stronger client relationships.
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Gong helps Gainsight's CEO and team understand real customer needs and market trends. Gainsight uses Gong trackers to find key... words and phrases in calls. Teams across Gainsight use Gong for coaching, onboarding, and market insights. The platform gives leaders a clear view of customer feedback and sales conversations. Gong recordings help Gainsight act on real customer voices, not just notes.
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Gong Revenue Intelligence Platform helped Frontify align its revenue operations and sales teams. Frontify replaced error-prone spreadsheets and multiple tools... with Gong Engage and Gong Forecast. This change gave the team better insights into customer interactions and deal health. As a result, Frontify increased lead conversion rates by 30%. Forecast accuracy improved by 20%. The sales team now spends less time on admin and more time selling.
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Gong helped ComplyAdvantage cut new hire ramp time by 50%. The company needed to train new sales hires faster as... it grew quickly. With Gong, they used data and insights to get account executives and business development reps up to speed. Gong adoption grew by 20% across six teams. ComplyAdvantage also saw reps' use of qualification-specific wording rise from 2% to 17% after launching a new sales initiative.
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Gong helped BlueCat improve pipeline management and sales forecasting. Before Gong, BlueCat struggled to understand why forecasts were not accurate.... With Gong, they gained visibility into customer sentiment and engagement. The platform made it easier to see if the right people were involved in deals. BlueCat also improved coaching and cross-department communication. They now use customer feedback to guide product development.
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Gong helped Elsevier's North American sales team close deals 35% faster. Managers used Gong's Revenue Intelligence Platform to access deal... data and coach reps. This led to a 45% increase in average deal size when managers were involved. The team saved time by using AI-generated summaries and workflow insights. Elsevier's sales managers now have a 95% engagement rate with Gong.
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Gong helped Verse. ai boost revenue by 76%. The company also saw a 25% improvement in forecast accuracy. Before Gong,...Verse.ai struggled with pipeline visibility and sales data accuracy. Gong's Revenue Intelligence Platform gave them better insights and automation. The sales team now closes deals faster and handles more interactions. Gong Engage made it easy to send personalized emails at scale, increasing sales velocity.
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Gong helped TIBCO build a more efficient and coachable sales team. TIBCO wanted better pipeline predictability and data-driven insights. Gong... gave TIBCO fast visibility into sales challenges. Managers used Gong to coach reps and improve deal execution. In 3 months, TIBCO closed an 8-figure, 6-year deal in 90 days instead of 9 months. The team credits Gong for faster deal cycles and better sales alignment.
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Gong helped SoftServe improve team alignment and productivity. SoftServe used Gong to find gaps in their sales and delivery process.... The platform gave them real-time data to support decisions. This led to new roles, better coaching, and smarter hiring. Teams in Ukraine used Gong to boost productivity and adapt quickly. Leaders gained insights into customer needs and team performance.
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Gong Revenue AI Platform helped Rippling boost win rates by 13% and increase customer lifetime value by 15%. Rippling used Gong... to shorten deal cycles by 10% and speed up customer onboarding by 20%. The platform's AI features, like AI Briefer and Call Snippets, let teams spot gaps, share best practices, and catch churn signals. Sales enablement improved, and managers gave feedback faster. Rippling now delivers smoother onboarding and better retention with Gong's revenue intelligence tools.
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Gong Revenue AI Platform helped F12 unify sales after five acquisitions. F12 saw a 53% increase in qualified pipeline and... 34% YoY ARR growth. The platform cut new-hire ramp times from eight months to three. Automated workflows and AI insights reduced sales cycles by 23 days. F12 also achieved 28% larger deal sizes and consistent sales execution.
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Gong helped ADP boost enterprise win rates and increase annual client value. ADP used Gong’s Revenue Intelligence Platform to streamline... sales workflows and empower sales leaders. Sales reps used AI-powered call summaries and prioritized to-do lists to focus on high-impact actions. Collaboration across revenue teams improved deal value and client continuity. ADP’s sales culture shifted to a data-driven approach, making teams more efficient and effective.
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Gong helps Isos Technology focus on what matters. The sales team used to juggle too many tools and tasks. With... Gong, they now have one platform for onboarding, coaching, and feedback. Lia Wood, digital sales director, says Gong lets her be more present with her team. Gong automates the hard work so leaders can spend more time with people.
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Gong Forecast helped Upwork’s RevOps team reach 95% sales forecast accuracy. Upwork needed better sales forecasting and real-time data to... manage growth and new GTM initiatives. Before Gong, their forecasts were unpredictable and based on outdated data. With Gong, the team uses AI-driven insights and deal health data to make accurate forecasts. They now run a predictable revenue operation, even while scaling, and rely on Gong for daily pipeline inspection and risk alerts.
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Gong helped Sprout Social improve its sales process. Sprout Social wanted more insight into sales team adoption of new training... and better deal execution. With Gong, they tracked sales methodology adoption and improved cross-team communication. Gong's reporting enabled real-time coaching and identified low adoption. Sprout Social saw a 40% increase in sales methodology adoption and a 51% average gain in closed-won percentage.
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Gong helped Shopify Plus create a better learning environment for their sales team. Shopify Plus struggled with onboarding and sharing... knowledge among reps. Gong made it easier for sales coaches to support reps and build their skills. The platform improved how the team learns and works together. Shopify Plus now empowers their sales team to deliver a great customer experience.
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Gong helped Momentive's customer success team improve customer conversations. The team needed better visibility into calls and a way to... score performance. Gong provided tools for call review and coaching. Managers used Gong to set clear standards for high-quality calls. This led to more consistent customer experiences and stronger client relationships. The team now uses real data to guide every conversation.
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Gong helped LinkedIn improve sales rep skills and customer conversations. LinkedIn used Gong to bridge sales skill gaps with better... coaching. The platform gave reps more insight into market needs and helped refine deal strategies. LinkedIn built stronger customer relationships and advanced their vision of economic opportunity. David Ellis from LinkedIn said Gong aligns with their people, results, and strategy.
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Gong helps Webflow's Director of Sales, Maggie Hott, balance work and family. She uses Gong to manage her sales team... and deals from anywhere. The Gong Mobile App lets her listen to customer calls without being present. This gives her a flexible schedule to spend more time with her children. Maggie says Gong helps her go deeper with her reps and achieve work-life balance.
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Gong helps Sparrow save time and improve sales and marketing workflows. Before Gong, Sparrow spent too much time recapping and... rescheduling meetings. Gong gives automated insights and records calls, making training and onboarding easier. Sparrow uses features like call libraries and snippets to share knowledge quickly. The team works smarter and more effectively with Gong.
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Gong helped Nasdaq improve sales forecasting and coaching. Before Gong, Nasdaq struggled with limited business visibility and inconsistent feedback for... sales reps. With Gong, Nasdaq uses AI to capture customer insights, make data-driven decisions, and forecast accurately. Teams now share real customer feedback, leading to better business results and higher productivity. Leaders use real-time alerts to track strategic initiatives and give consistent coaching to reps.
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Gong helped Funding Circle improve customer interactions and compliance. Funding Circle used Gong’s AI platform to coach employees and monitor... customer calls. The platform’s keyword and Smart Trackers let managers spot trends and update coaching in real time. Funding Circle made message testing faster and more effective with Gong’s automated tools. The company saw better quality assurance and more agile frontline teams.
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Gong helps Nasdaq make better business decisions with AI-driven sales insights. Before Gong, Nasdaq struggled with forecasting and team alignment.... Now, Nasdaq uses Gong to capture customer interactions, improve coaching, and create reliable forecasts. Teams share real-time data, leading to faster deal cycles and stronger revenue growth. Leaders say Gong makes the customer voice central and boosts productivity across global teams.
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Gong Revenue AI Platform helped MANTL improve forecast efficiency by 30% and save 30 hours per week on deal reviews. MANTL used Gong... to make customer call data accessible across teams, boosting collaboration and pipeline growth. Managers spent less time on call reviews, and sales reps increased their pipelines. AI-powered features like call summaries and deal boards improved deal management and forecasting accuracy. The platform enabled better cross-team insights and streamlined sales processes.
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Gong Forecast helped Brex eliminate manual forecasting and improve accuracy. Sales leaders no longer spend hours updating spreadsheets. The platform... gives real-time deal insights and a single source of truth for data. Forecasting is now faster and more accurate. Brex reclaimed valuable time and unified its sales teams with Gong.
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Gong helped Mintel boost their win rates by 34%. Mintel struggled to spot patterns in client calls and needed a... single tool for data-driven guidance. Gong enabled a coaching culture, letting employees track progress and share feedback. Teams used Gong to identify areas for improvement and close knowledge gaps. This led to smoother customer care and higher efficiency for Mintel.
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Gong helped HubSpot scale its coaching culture as the company grew fast. HubSpot used Gong to reduce new sales rep... ramp time and boost rep productivity. Gong also gave teams rich customer insights. Sales managers could see what top reps did and coach others better. HubSpot's pilot group loved Gong so much they threatened to quit if it was not adopted. The tool quickly spread across teams, becoming a key part of HubSpot's sales and coaching process.
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Gong helped Demandbase find new market opportunities and improve sales performance. Demandbase used Gong to get full visibility into team... performance and market trends. They increased annual contract value by 25% in some segments and boosted competitive win rates by 11%. Onboarding time dropped by 15%. Demandbase also used Gong to share best practices and clone top performers across the team.
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Gong helped Tinuiti find more cross-selling opportunities using Gong Trackers. Tinuiti used keywords from sales and client talks to spot... new growth chances. This led to a 50% increase in recurring revenue from cross-selling compared to last year. Gong made sales coaching easier and faster. Teams used call recordings and analytics to improve performance and save time.
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Gong helped Vercara’s sales managers save over 190 hours per year by automating manual tasks. Before Gong, the team struggled... with outdated spreadsheets and lost time logging customer conversations. Gong provided a unified platform for deal visibility and AI-driven insights. Managers now use the extra time for coaching and closing deals. Forecast accuracy improved, and teams stay aligned with a 360-degree view of every opportunity.
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Gong helped Rapid7 improve win rates and sales productivity. Rapid7 wanted to better understand customer needs but struggled with scattered... feedback and anecdotal data. After using Gong, they saw higher BDR/SDR productivity, more qualified pipeline, and an increase in overall win rates. The company achieved a 99% global adoption rate for Gong. Sales and development teams quickly embraced the platform, leading to better coaching and more efficient selling.
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Gong Revenue AI Platform helped Stream Security achieve a 114% net renewal rate and a 96. 5% CSAT score. The...customer success team used Gong to get real-time deal risk alerts and actionable insights from customer interactions. This proactive approach let them protect revenue and improve customer relationships. AI-powered features like call summaries and snippet sharing made workflows faster and more efficient. Stream Security scaled their CS operations without adding headcount, delivering a high-quality experience every time.
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Gong helped Babbel's multilingual sales team get better pipeline visibility and improve forecasting. Babbel used Gong to create consistent onboarding... and coaching based on top performers' call recordings. Language barriers became less of a problem because Gong made calls transparent and enabled real-time coaching. Deal boards in Gong gave leaders a clear view of risks and opportunities across countries. Babbel's sales team scaled faster and kept high quality as they grew.
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Gong's gen AI platform helped Absorb Software boost revenue by 30%. Before Gong, Absorb's leaders struggled with limited visibility and... slow decision-making based on incomplete Salesforce data. With Gong, the sales team halved the time from hire to first sale and improved training using AI-powered insights. The Call Spotlight feature let leaders review calls faster and coach reps more effectively. Meeting prep time dropped by 80%, and sales reps used AI to craft better follow-up emails, leading to more closed deals.
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Gong helped TouchBistro improve their sales process. TouchBistro used Gong’s AI-driven insights to coach sales reps and find trends in... calls. They saw a dramatic lift in lead-to-opportunity conversion rate. Close rates increased by 10%. Reps also improved their attainment rate. Gong’s Deal Intelligence gave sales leaders a clear view of pipeline and activities.
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Gong helped Plate IQ cut sales rep ramp-up time from 6-12 months to just a few weeks. Plate IQ used... Gong to make onboarding faster and easier for new sales hires. Sales managers now review calls in 10-20 minutes instead of hours. Two new reps closed mid-market deals after only one month. The product and engineering teams also use Gong to find customer feedback. Plate IQ changed its product roadmap after seeing 'expense reporting' mentioned in over 80% of calls.
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Gong helped Udemy make better revenue decisions. Before Gong, Udemy struggled to track and measure strategic initiatives. The team could... not see if their projects drove business results. With Gong, Udemy linked enablement projects to business goals. New sales reps learned faster and leaders saw which deals and reps needed attention. Gong’s AI gave insights from customer conversations. Udemy used these insights to improve pipeline management and drive revenue growth.
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Gong Revenue AI Operating System helped Element451 boost ARR by 131%. The company faced long sales cycles and inconsistent discovery... calls. Gong AI automated handoffs and improved pipeline visibility. Element451 used AI Briefer, Scorecards, and Deal Boards to standardize sales and customer success. Demo completion rose by 64% and deal velocity improved by 29%. The team now has a unified, AI-driven process for every customer stage.
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Gong helped Zappi improve sales forecasting and focus during the 2020 pandemic. Zappi used Gong's Deal Intelligence to quickly assess... pipeline health and prioritize important deals. The platform made it easier to identify which deals mattered most. Zappi's Chief Revenue Officer said Gong saved time and gave clear context on what matters to customers. This helped Zappi adapt fast in an uncertain market.
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Gong helped Hear. com improve sales call effectiveness. Hear.com wanted to better understand and analyze their sales team’s conversations. With...Gong, they improved coaching and got smarter about sales calls. Hear.com saw a 45% increase in its close ratio after using Gong. The sales leadership used Gong to listen and analyze calls for better coaching and market approach.
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Gong helped Aircall's EMEA team boost their qualified pipeline by 35%. Before Gong, the team relied on opinions and role-play... calls, not real data. After using Gong, they gained instant access to real call data. This improved onboarding and coaching for the team. Managers used Gong's features like patience metrics to track and improve call effectiveness. Aircall now uses Gong for coaching, onboarding, and guiding strategic initiatives.
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Gong helped Glacier Media move their sales team to a digital process during a time of change. The platform gave... managers new ways to train, coach, and retain sales reps using real customer data. Glacier Media used Gong's insights to compare rep performance and improve coaching. The company gained better visibility into sales activities after shifting to virtual work. Gong supported Glacier Media's transition from traditional to digital sales methods.
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Gong’s Revenue AI Platform helped Easyship boost forecast accuracy from 68% to over 90%. The platform unified sales data, enabling... real-time insights and data-driven coaching. Easyship saw a 15% increase in win rates and 25% faster rep ramp times. Managers now use Gong to analyze calls and improve onboarding. The solution replaced guesswork with objective pipeline management and board-ready forecasts.
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Gong helped Stansberry Research get the right data at the right time. The team used Gong to see what makes... a successful call and spot patterns in sales interactions. Reps tracked their own performance and learned from top performers. Leaders used Gong data to quickly fix problems and improve campaigns. Since using Gong, Stansberry’s success rates have skyrocketed.
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Gong helped Forcura unify customer insights and improve collaboration across sales, marketing, and product teams. Forcura used Gong’s AI-powered transcription... and analytics to boost sales performance and refine product development. The company achieved a 55% win rate for deals closing within 90 days. Integration with HubSpot streamlined onboarding and compliance. Forcura accelerated growth and expanded into new healthcare markets using Gong’s AI insights.
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Gong helped ADP improve its enterprise win rate and increase annual client value (ACLV). ADP used Gong’s AI-powered revenue intelligence... platform to streamline sales workflows and boost sales team efficiency. Sales reps and leaders who used Gong saw higher win rates than those who did not. Gong’s features, like AI-generated call briefs and prioritized to-do lists, helped ADP focus on the right deals and coach more effectively. These changes led to more wins and higher deal values for ADP.
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Gong helped Zillow's Premier Agent Sales team adapt to remote work during the global pandemic. The team used Gong's revenue... intelligence platform to get real data from sales interactions. This let them see what was really happening in the business. Zillow improved a key revenue metric and had its best year ever. The team also launched a major relief initiative for partners using insights from Gong.
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Gong helped Apptio keep their field sales team engaged during the 2020 global pandemic. Apptio used Gong's features like comments,... snippets, and the activity tab to support remote work. The platform made it easier to coach teams and share best practices. Apptio's sales enablement improved, helping reps adjust to a new inside sales structure. Mitchell Matsuo from Apptio called Gong a quantum leap in sales enablement.
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Gong helped Appen onboard new customer success managers (CSMs) 4 months faster. Before Gong, onboarding a CSM took 6 months.... With Gong, the process now takes just over 2 months. Appen's CS team can now access all calls and emails for each account. This reduced customer churn and improved onboarding efficiency. Gong eliminated communication gaps and made training easier for new hires.
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Gong helps Addepar onboard new hires and manage internal transitions 60% faster. Addepar's sales leaders struggled to create action plans... and needed more coaching time. Gong provides insights and context, making it easy to find the right information. Sales leaders now make faster, better decisions. Meetings are shorter and more strategic. Addepar uses Gong’s data and Deal Insights to improve coaching and sales processes.
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Gong helped the Google sales team manage and unify large amounts of sales data. The team used Gong’s Scorecards and... Smart Trackers to evaluate calls and build a call library for training. This led to a weekly revenue increase in one sales segment. New hires now ramp up faster with Gong’s onboarding tools. Google aims to further reduce onboarding times by the end of 2024 using Gong.
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Gong helped SpotOn boost win rates by 16%. SpotOn used Gong to improve sales engagement and pipeline management. The sales... team saw a 30% increase in revenue per rep and reached 95% forecast accuracy. Onboarding time for new hires dropped by 60%. Gong’s AI features saved reps hours each week and improved follow-up quality. SpotOn’s team now creates 30% more opportunities and converts 20% more at the top of the funnel.
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Gong helped ServiceTitan improve sales close rates and speed up new rep productivity. ServiceTitan used Gong's Deal Intelligence and scorecards... to coach sales teams and gain better deal visibility. Managers and reps enhanced their messaging and mapped solutions to customer pain points. ServiceTitan saw better team development and higher win rates after using Gong.
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Gong helps Quotient Technology hear real-time customer feedback. Quotient needed to understand customer needs in a changing market. Gong's platform... gave them better insight into customer sentiment. This improved visibility for revenue strategy and decision-making. The team uses features like Points of Interest to track objections and align insights with company goals. Gong helps Quotient connect customer insights across the organization for better results.
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Gong helps PitchBook make its sales process 10x more efficient. PitchBook used Gong to improve onboarding, training, and gain real-time... insights into team performance. Gong’s AI and Trackers save hundreds or thousands of hours for managers and reps. Managers find coachable moments quickly and provide better feedback. PitchBook’s teams use Gong to access customer insights and speed up onboarding for new hires.
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Gong helped Kelly Services improve sales coaching and pipeline management. The company used Gong’s AI-powered insights to upskill sales teams... and connect better with buyers. Kelly Services saw a 50% decrease in ramp time for new reps. Placement rates increased by 36%. The team used real sales conversations for coaching, leading to more high-margin deals and better customer experiences.
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Gong helped Iron Mountain cut new-hire ramp time by 3 months. The company needed to onboard and coach sales reps... remotely after moving to a work-from-home model. Gong gave them visibility into sales calls and actionable insights. As a result, 60% of new reps now hit key metrics within five months, up from 9% before Gong. This is a 148% improvement in metric achievement.
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Gong helps GoTo's sales leaders coach their teams at scale. Before Gong, GoTo struggled to meet company goals quickly and... efficiently. With Gong, leaders and sales teams spend less time on manual work and more time on training and building connections. Jill Harris, VP of RSG Sales at GoTo, uses Gong to create a coaching culture. Gong provides an efficient framework for coaching across the sales organization.
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Gong helped Corporate Traveler improve their customer journey. Before Gong, customers had to repeat information during handovers, and agents lost... time for up-selling. Gong gave reps access to all recorded calls, making handovers smooth and letting teams spot pain points fast. Sales workflow efficiency increased by 20%. The onboarding process became more transparent, and CSMs could focus on listening instead of note-taking. Corporate Traveler doubled the number of calls reviewed and improved customer satisfaction.
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Gong Engage helped BlueGrace Logistics boost reply rates by 88%. The company needed to improve pipeline and conversion rates in... a tough market. Before using Gong Engage, reps struggled with low-quality outreach and poor response rates. With Gong Engage, reps now use AI-powered workflows and personalized templates. This led to 52% more calls and emails, and 49% more accounts touched. BlueGrace now manages all sales activities in one platform, improving efficiency and results.
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Gong helped BairesDev become 7x more productive at strategic decision-making. Before Gong, BairesDev struggled with manual, disconnected data and slow... reporting. Gong automated insights from sales and client calls, letting teams spot trends and respond to market changes fast. BairesDev improved onboarding, training, and sales processes. The company now uses Gong for new areas like talent acquisition and sourcing venture capital partners.
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Gong Engage helped Jane Technologies cut new rep onboarding time by 50%. The sales team saw a 79% increase in... outbound activities and a 125% boost in pipeline. Gong Engage automated data capture and integrated with Salesforce and Google Calendar. Sales leaders gained real-time visibility into pipeline and deal progression. The platform made workflows faster and improved sales team efficiency.
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Gong helped ThoughtSpot make sales note-taking faster and easier. Before Gong, sales reps had to record calls manually in conference... rooms. Gong automated this process and made it more efficient. Sales reps can now listen to top performers and learn faster. This helped new reps ramp up more quickly.
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Gong helped Pigment bring all departments together on one platform. After rapid growth, Pigment needed better ways to share information... and align teams. Gong made it easy to share customer insights across sales, marketing, and product. Teams could onboard faster and make better business decisions. Transparency improved, and non-customer-facing teams gained direct access to customer feedback. Pigment now plans more accurately and keeps everyone focused on customer needs.
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Gong helped Kustomer regain visibility and insight as they scaled. Kustomer used Gong to spot gaps and vulnerabilities in their... sales process. The platform gave managers access to valuable data and helped them replicate top performers. Kustomer improved cross-team collaboration and made better business decisions. Gong supported Kustomer's growth and ongoing success.
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Gong helped Khoros improve coaching for their customer success team. Before Gong, coaching was inconsistent and feedback did not lead... to real change. With Gong’s scorecards and trackers, Khoros set clear goals and gave focused feedback. Managers and CSMs became more accountable and improved their skills. The team now uses a shared rubric for coaching across all regions, making feedback more regular and effective.
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Gong helped Jellyvision keep its team engaged after moving to remote work in 2020. The platform supported a fun and... interactive culture, even outside the office. Jellyvision used Gong to improve new hire onboarding and run monthly competitions for account executives. The company saw positive results and maintained its vibrant atmosphere. Gong added gamification and made remote work more enjoyable for everyone.
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Gong Engage helped Jane Technologies cut rep onboarding time in half. The sales team saw a 79% increase in outbound... activity and a 125% boost in pipeline. Gong Engage automated data capture from CRM, calls, and emails, removing manual tasks. Sales leaders gained real-time visibility into pipeline activities. Jane Technologies used Gong Engage to streamline workflows and focus reps on strategic engagement.
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Gong helped Intelex improve their sales onboarding and employee retention. The platform made it easier for new sales reps to... learn by providing a library of calls. Intelex expanded Gong's use to coaching, helping salespeople build skills. Deal Intelligence gave teams a full view of account activity. Collaboration between teams improved with better access to information.
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Gong helped Influitive improve sales, growth, and retention. After switching to a competitor, Influitive lost key insights and productivity. Sales... reps missed Gong's analytics and deal management features. Returning to Gong brought back efficiency and engagement. Enhanced analytics and deal tracking now help optimize new initiatives and goals. Gong supports training and adoption for new products, making it easier for reps to succeed.
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Gong helped Impact improve sales call transparency and coaching. Impact wanted better onboarding and faster ramp-up for new sales reps.... With Gong, salespeople see client needs more clearly and reflect on their performance. Coaching improved with feedback and call libraries. Gong data and analytics informed coaching priorities and highlighted areas for improvement.
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Gong Engage helped Exterro double its BDR-sourced sales pipeline year-over-year. The platform cut lead research time by 50%. Exterro used... AI-driven insights to ramp new hires faster and personalize outreach. Gong’s integration with Salesforce and ZoomInfo streamlined workflows. The team focused more on high-value activities and less on admin tasks. Exterro’s customer success managers used Gong to find new cross-sell and upsell opportunities.
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Gong helped Egnyte make its customer success team more efficient. Egnyte used Gong to improve customer engagement after business reviews... and calls. The team could better understand customer needs and follow up faster. Gong provided alerts for churn risks and helped find upsell opportunities. Egnyte saw better retention and happier customers with Gong.
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