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Information Technology and Services Case Studies and Customer Success Stories with Gong

Anthropic - Information Technology And Services - Medium

San Francisco, USA

Gong Revenue AI OS helped Anthropic boost sales productivity by 64%. The sales team reduced manual tasks and focused more... on customers. Ramp-up times improved by 46% with automated onboarding and training. Centralized customer insights let teams respond faster to client needs. Anthropic now delivers better service and builds stronger customer relationships.

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monday.com - Information Technology And Services - Large

Tel Aviv, Israel

Gong helped monday. com align its sales and go-to-market teams with new brand messaging. The platform enabled sales enablement to...track adoption and identify where reps needed support. Sales managers improved pipeline reviews and one-on-ones, while customer success teams delivered more effective executive business reviews. Peer-to-peer coaching increased, and cross-functional collaboration improved. monday.com completed over 100 executive business reviews in one quarter using Gong's insights.

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Workato - Information Technology And Services - Medium

Mountain View, USA

Gong helped Workato shift from anecdotal to data-driven sales and marketing. Using Gong insights, Workato tracked demand generation more accurately... and adjusted sales outreach during COVID-19. The team pivoted outbound strategies, increasing phone calls and leveraging Gong data to optimize messaging. As a result, Workato achieved 102% of its pre-COVID plan and 152% of its COVID-adjusted plan. Gong's integration with Salesforce improved funnel reporting and win rates.

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Docebo - Information Technology And Services - Medium

Toronto, Canada

Gong helped Docebo streamline sales processes and boost team efficiency. Docebo first used Gong for call recording and reporting. They... expanded to use Gong for coaching, enablement, pipeline reviews, and voice of the customer. Gong's Deal Boards improved pipeline accuracy and forecasting. Coaching with Gong became part of Docebo's culture, driving better performance across teams.

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Tackle.io - Information Technology And Services - Medium

Boise, USA

Gong Forecast helped Tackle. io cut forecasting time by 40%. Before using Gong, sales leaders spent over 10 hours a...week on forecasting, often using spreadsheets and one-on-one meetings. The tool made forecasting faster and more accurate, freeing up leadership time for coaching and growth. Tackle.io saw quick adoption, improved data quality, and better team alignment. Real-time Salesforce integration and simple workflows made the process easy for everyone.

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Pigment - Information Technology And Services - Medium

Paris, France

Gong helped Pigment unify all departments after a period of rapid growth. Teams now share information easily and have direct... access to customer insights. This improved onboarding, forecasting, and internal communication. Pigment saw faster learning for new hires and better alignment on business goals. Gong enabled every team to understand customer needs and make smarter decisions.

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Clearbit - Information Technology And Services - Medium

San Francisco, USA

Gong helps Clearbit listen to the voice of the customer. Clearbit uses Gong to align teams and make better decisions.... The platform lets everyone hear real customer conversations. This helps Clearbit spot trends and act on customer needs. Gong gives Clearbit data to improve retention and find new opportunities. Teams use Gong snippets to share key insights across the company.

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Exterro - Information Technology And Services - Medium

Portland, USA

Gong Engage helped Exterro double its BDR-sourced pipeline year-over-year. The platform cut lead research time by 50% for the global... BDR team. Exterro used AI-driven insights to ramp new hires faster and personalize outreach at scale. Integration with Salesforce and ZoomInfo streamlined workflows and reduced manual tasks. Account managers used Gong’s insights to identify cross-sell and upsell opportunities. Exterro unified sales and customer success teams, driving measurable growth and efficiency.

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Andela - Information Technology And Services - Large

New York, USA

Gong helped Andela's enablement team cut sales cycles by 33%. The team used Gong to gain visibility into customer interactions... and identify training gaps. They improved agenda setting on calls by 188% and raised certification standards. Onboarding ramp time for SDRs dropped by 50%. Time to ROI for AEs was reduced to 12 weeks. Gong's data-driven insights improved coaching, decision-making, and sales performance.

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WalkMe - Information Technology And Services - Large

San Francisco, USA

Gong helped WalkMe gain better deal visibility during the shift to remote work in 2020. WalkMe's sales leaders used Gong's... Deals feature to track pipeline activity and ensure account executives followed best practices. The platform gave leadership confidence that sales teams were transparent and aligned. This improved decision-making and supported sales success in a remote-first environment. WalkMe relied on Gong daily to monitor deals and maintain high standards for customer engagement.

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Jellyvision - Information Technology And Services - Medium

Chicago, USA

Gong helped Jellyvision keep its team engaged after moving to remote work in 2020. The platform supported a fun, interactive... culture and improved new hire onboarding. Jellyvision used Gong to add gamification and run monthly competitions for account executives. Leaders saw strong results in team enablement and engagement. Gong played a key role in maintaining team spirit and sales performance.

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Apptio - Information Technology And Services - Large

Bellevue, USA

Gong helped Apptio keep their field sales team engaged during the 2020 pandemic. The platform enabled remote coaching and sharing... of best practices. Apptio used features like comments, snippets, and the activity tab to support their sales reps. Gong made it easier for managers to coach teams and circulate effective sales strategies. This helped Apptio adjust to a fully remote sales environment.

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Quotient Technology - Information Technology And Services - Large

Salt Lake City, USA

Gong helped Quotient Technology hear real-time customer feedback. This let them understand customer needs and spot trends fast. The team... used Gong to track objections and connect insights across sales, support, and leadership. New hires ramped up faster with access to real customer stories. Quotient saw revenue growth in key areas by using Gong for coaching and strategy.

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Appen - Information Technology And Services - Large

Chatswood, Australia

Gong helped Appen's customer success team onboard new CSMs four months faster. Before Gong, onboarding took six months and was... inefficient. With Gong, all calls and emails are recorded, making it easy to access account history and reduce customer churn. The team built a customer success library and used Gong to coach CSMs and share customer insights across departments. Appen now identifies churn risks early and drives upsell opportunities by sharing call data between teams.

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Drip - Information Technology And Services - Small

Minneapolis, USA

Gong helped Drip improve sales forecast accuracy and deal visibility. Before Gong, Drip struggled to understand which deals were at... risk. Gong's Deal Intelligence gave Drip a clear view of all sales interactions. Sales leaders can now coach reps better and spot problems early. Drip uses Gong to train new reps and replicate top performers. The platform is now mission-critical for Drip's sales team.

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Rootly - Information Technology And Services - Small

San Francisco, USA

Gong Revenue Intelligence Platform helped Rootly boost rep productivity by 67%. The team saw a 13% increase in competitive win... rates. Gong enabled faster onboarding, with reps ramping up 3x quicker. Rootly used Gong to break down silos and share information across teams. Competitive insights from Gong led to more closed deals and higher revenue.

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Egnyte - Information Technology And Services - Medium

Mountain View, USA

Gong helped Egnyte improve its customer success management. Egnyte used Gong to make its customer success team more efficient. The... team could better follow up after business reviews and calls. Gong let them listen to customer needs and spot churn risks. Egnyte also found new upsell opportunities using Gong. The platform helped boost customer loyalty and retention.

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ComplyAdvantage - Information Technology And Services - Medium

London, UK

Gong helped ComplyAdvantage cut new hire ramp time by 50%. The company used Gong to align sales, customer success, and... product teams. Gong's data and insights made onboarding faster and improved sales productivity. Adoption of Gong grew by 20% across the company. The team also increased use of qualification-specific wording from 2% to 17%. ComplyAdvantage now uses Gong for coaching, deal execution, and tracking sales initiatives.

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BairesDev - Information Technology And Services - Large

San Francisco, USA

Gong helped BairesDev become 7x more efficient at reporting and strategic decision-making. Before Gong, BairesDev struggled with manual, slow analysis... of sales and client data. Gong automated insights from calls, letting teams spot trends and act fast. Sales and client services now work together better, improving client retention and growth. BairesDev also uses Gong for talent acquisition and venture capital, finding new value across the business.

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BlueCat - Information Technology And Services - Medium

Toronto, Canada

Gong helped BlueCat improve pipeline management and sales forecasting. Before Gong, BlueCat struggled to understand why forecasts were inaccurate. With... Gong, they gained insight into customer sentiment and engagement. The tool made it easier to see if the right people were involved in deals. BlueCat also improved coaching and cross-department communication.

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Iron Mountain - Information Technology And Services - Very Large

Boston, USA

Gong helped Iron Mountain onboard new sales reps faster during a shift to remote work. Before Gong, only 9% of... new reps hit key metrics in five months. After using Gong, 60% reached these targets, a 566% improvement. New hires also ramped up three months faster. Gong's call insights and coaching tools let managers give targeted feedback and support. The sales team now uses data to improve skills and align across departments.

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Filtered - Information Technology And Services - Small

London, UK

Gong helped Filtered increase its flagship product's ACV by 62%. The sales team used Gong to focus on top accounts... and improve coaching. Gong's insights led to a new product launch, which made up 20% of Filtered's revenue in its first year. The sales cycle for this product was reduced by two months. Filtered used Gong to qualify better-fit customers and improve deal execution.

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Pigment - Information Technology And Services - Medium

Paris, France

Pigment used the Gong Revenue AI Platform to fix fragmented sales data and improve deal management. Gong helped Pigment spot... $4 million in at-risk pipeline and boosted closing rates to their highest since 2023. The platform made sales messaging stronger and enabled targeted coaching for new and experienced reps. Pigment now has more accurate forecasting and a unified sales process. This led to better team collaboration and measurable gains in sales performance.

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Filtered - Information Technology And Services - Small

London, UK

Gong helped Filtered, a London-based digital learning startup, boost its flagship product's value by 62%. The sales team used Gong... for coaching, deal execution, and market feedback. Gong insights enabled Filtered to launch a new product that generated 20% of annual revenue in its first year. The platform also shortened the sales cycle for this product by two months. Filtered's team now relies on Gong for data-driven sales and product decisions.

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Personio - Information Technology And Services - Large

Munich, Germany

Gong Revenue AI Operating System helped Personio reach nearly 99% forecasting accuracy. The HR tech company automated workflows and improved... pipeline management. Post-sales teams saved up to 30% of their time for high-value client engagement. Real-time insights and AI tools enabled better decision-making and collaboration. Personio now drives growth with data-driven revenue operations.

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Pigment - Information Technology And Services - Medium

Paris, France

Gong helped Pigment unify its teams after a period of rapid growth. The platform made it easy for different departments... to share information and access customer insights. Teams that do not interact with customers now understand their needs better. Pigment improved onboarding, forecasting, and internal communication. New hires learn faster and perform better by using Gong's call and demo library.

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Pigment - Information Technology And Services - Medium

Paris, France

Gong helped Pigment unify its teams after rapid growth. All departments now share information easily and make decisions based on... customer insights. Onboarding new hires is faster, as they learn from real conversations and product demos. Teams without direct customer contact can access valuable customer data. Pigment improved forecasting and coaching for deal success. The company relies on Gong for better collaboration and customer focus.

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AppsFlyer - Information Technology And Services - Large

San Francisco, USA

Gong Revenue AI OS helped AppsFlyer cut meeting prep time by 50% for 120 customer success managers. The company unified... its briefing process and improved real-time transparency across global teams. AppsFlyer reduced manual email work and enabled faster access to customer insights. The solution expanded from customer success to marketing, product, and partnerships. Demand for Gong data rose 30% as more teams used it for voice-of-customer insights.

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Kustomer - Information Technology And Services - Small

New York, USA

Gong helped Kustomer regain visibility as they scaled their sales and customer experience teams. Kustomer used Gong to spot gaps... in their sales process and identify top performer behaviors. The platform enabled data-driven coaching, improved deal execution, and streamlined cross-functional collaboration. During the pandemic, Gong allowed Kustomer to quickly adapt messaging and address customer concerns. Kustomer credits Gong with supporting their growth and successful acquisition.

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Verse.ai - Information Technology And Services - Small

San Diego, USA

Gong’s Revenue Intelligence Platform helped Verse. ai boost revenue by 76%. Before Gong, Verse.ai struggled with limited pipeline visibility and...inaccurate forecasting. Gong gave them better insights into sales activity and customer engagement. Forecast accuracy improved by 25%. Sales cycles became faster and teams worked together better. The sales and marketing teams now use data to make decisions and grow the business.

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TIBCO - Information Technology And Services - Large

Palo Alto, USA

Gong helped TIBCO close an 8-figure, 6-year deal in just 90 days, down from the usual 9 months. TIBCO used Gong... to coach sales reps, improve deal execution, and gain fast insights into pipeline health. The platform enabled TIBCO to shift 60% of revenue to close in the first month of the quarter, instead of 90% in the last month. Sales managers quickly identified coaching opportunities and improved forecast accuracy. TIBCO's team adopted Gong for better collaboration and faster onboarding of new reps.

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ThoughtSpot - Information Technology And Services - Medium

Sunnyvale, USA

ThoughtSpot used Gong to improve sales collaboration and deal management. Before Gong, reps struggled with inefficient note-taking and slow onboarding.... With Gong, new sales reps ramp up faster by learning from top performers. The platform helps teams avoid miscommunication and work together better. Gong makes it easier for reps to manage deals and share knowledge.

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LabWare - Information Technology And Services - Large

Wilmington, USA

LabWare used Gong to transform its sales strategy and onboarding. With Gong, LabWare cut new sales rep onboarding time by... over 80%, reducing the ramp from months to weeks. Gong’s call library and analytics helped LabWare improve sales training and customer understanding. The platform enabled seamless sharing of demo videos, reducing duplicate demos by 20%. LabWare now delivers more personalized customer experiences and has improved collaboration across sales and service teams.

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Khoros - Information Technology And Services - Medium

Austin, USA

Gong helped Khoros' customer success team improve coaching and accountability. Before Gong, coaching was inconsistent and feedback did not lead... to change. With Gong's scorecards and trackers, managers gave more focused feedback and set clear goals. CSMs could share call snippets for targeted coaching. The team became more aligned and improved skills faster. Regular feedback and clear metrics made career growth easier for CSMs.

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Impact - Information Technology And Services - Medium

Santa Barbara, USA

Gong helped Impact give its sales team a clear view of client and prospect needs. The company wanted better onboarding... and faster ramp-up for new hires. Gong provided transparency into sales calls and improved coaching. Salespeople now use call data and analytics to self-reflect and boost performance. Impact built a culture of collaboration and ongoing improvement with Gong.

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Isos Technology - Information Technology And Services - Medium

Tempe, USA

Gong helps Isos Technology's Digital Sales Director, Lia Wood, focus on her top priorities. She no longer needs to multitask... during sales activities. Gong provides a single platform for onboarding, coaching, and giving data-driven feedback. The tool works autonomously, reducing manual effort. Lia and her team are now more present and effective in their roles.

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Intelex - Information Technology And Services - Medium

Toronto, Canada

Gong helped Intelex improve sales onboarding and employee retention. The platform made it easier for new sales reps to learn... by providing access to key call recordings. Intelex expanded Gong’s use to coaching, helping salespeople build skills. Deal Intelligence features gave teams a full view of account activity. Collaboration increased across internal teams, strengthening sales strategy.

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Computer Software Case Studies and Customer Success Stories with Gong

Frontify - Computer Software - Medium

St.Gallen, Switzerland

Frontify replaced multiple sales tools with the Gong Revenue Intelligence Platform. The sales team used Gong Engage to refine messaging... and saw a 30% increase in lead conversion. Gong Forecast gave real-time deal insights, boosting forecast accuracy by 20%. Centralized workflows reduced errors and improved productivity. Reps now spend more time selling and less time searching for information.

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Hive - Computer Software - Small

New York, USA

Gong Engage helped Hive boost meetings booked by 44% and pipeline opportunities by 30%. Hive replaced outdated sales processes and... legacy tools with Gong’s AI-driven insights. The sales team now spends less time on manual tasks and more on strategic work. Personalized outreach and smarter workflows led to higher conversions. Hive also cut sales tech costs by up to 30% by consolidating with Gong.

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Highspot - Computer Software - Large

Seattle, USA

Highspot used Gong to roll out a new sales methodology. They combined Gong with their own platform to train sales... reps using real-world call snippets and rubrics. Beta testing helped refine the training before a full rollout. Gong's trackers let them monitor adoption and measure success. This approach built confidence, improved onboarding, and ensured consistent messaging across teams.

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Greenhouse - Computer Software - Medium

New York, USA

Gong helped Greenhouse boost new product ARR by 281%. Greenhouse used Gong's AI-backed revenue intelligence to track training and improve... sales team performance. The platform gave visibility into customer interactions and deals. Greenhouse saw a 456% increase in attachment rate and 312% more new product attached to renewals. Account managers became more confident and effective at upselling after adopting Gong.

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Crayon - Computer Software - Medium

Boston, USA

Gong Forecast helped Crayon cut forecasting call time by 66%. Before Gong, Crayon tracked deals in Google Sheets and lacked... confidence in their forecasts. With Gong, they now use real-time data and historical trends for more accurate sales forecasting. The team feels more confident and makes decisions based on facts, not opinions. Gong also supports coaching and competitive selling for Crayon.

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Diligent - Computer Software - Large

New York, USA

Gong helped Diligent boost close rates by 7. 4% on calls influenced by the platform. Sales reps reached quota 3...weeks faster after using Gong. Diligent rolled out Gong across sales, marketing, product, and customer success teams. The platform became a core part of onboarding and coaching. Diligent saw a 10x increase in Gong licenses since adoption.

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Gainsight - Computer Software - Large

San Francisco, USA

Gong helps Gainsight's CEO, Nick Mehta, hear the real voice of customers and prospects. Gainsight uses Gong to track market... trends and surface insights from calls. Teams across Gainsight use Gong for coaching, onboarding, and understanding buyer personas. The Gong-Gainsight integration brings call recordings into Gainsight's platform, saving time and improving visibility. Nick says Gong has completely changed how Gainsight connects with customers.

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Canva - Computer Software - Very Large

Surry Hills, Australia

Gong helped Canva’s EMEA sales team boost rep capacity by 60%. The team used Gong’s AI insights to improve sales... messaging and forecasting. This led to a 6% increase in revenue. Managers now coach more effectively and manage more deals at once. Gong’s platform supports data-driven decisions and innovation across sales and product teams.

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Frontify - Computer Software - Medium

St.Gallen, Switzerland

Gong helped Frontify boost lead conversion rates by 30%. The sales team switched from Outreach to Gong Engage for better... customer interaction insights. Gong Forecast improved forecast accuracy by 20%. Frontify unified its revenue operations on the Gong Revenue Intelligence Platform. Teams now have real-time deal health data and streamlined workflows. Reps spend less time searching for insights and more time selling.

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Piano - Computer Software - Medium

Amsterdam, Netherlands

Gong helped Piano reach 90% forecast accuracy. Before Gong, Piano struggled with fragmented data and unreliable revenue predictions. Gong's platform... unified sales data and improved decision-making. The team now saves hours each week on reporting and pipeline reviews. Gong's AI-driven insights let Piano focus on closing deals and strategic planning. Piano's revenue forecasting is now clear and trusted by leadership.

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Piano - Computer Software - Medium

Amsterdam, Netherlands

Gong helped Piano boost its forecast accuracy to 90%. Before Gong, Piano struggled with fragmented data and unreliable revenue predictions.... Gong unified sales data and automated reporting, saving the team hours each week. The platform enabled strategic decision-making and improved transparency. Piano now uses AI-driven insights to manage risk and allocate resources more effectively.

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Cognism - Computer Software - Medium

London, UK

Gong helped Cognism improve visibility and decision-making across the company. The sales team used Gong to analyze real customer calls... and identify coaching opportunities. Managers tracked key calls to improve win rates and onboard new reps faster. Marketing and customer success teams accessed sales conversations to better understand customer needs. This led to better alignment, improved messaging, and a stronger customer experience.

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SurveyMonkey - Computer Software - Medium

San Mateo, USA

Gong helped SurveyMonkey improve their customer success team's coaching. SurveyMonkey used Gong to analyze customer success manager calls and identify... what made conversations effective. The team set clear benchmarks and trained for better customer interactions. Managers and CSMs both benefited from new insights and scorecards. SurveyMonkey saw better engagement and improved coaching culture with Gong.

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simPRO - Computer Software - Medium

Eight Mile Plains, Australia

Gong helped simPRO move to a hybrid sales model during the COVID-19 pandemic. The platform gave simPRO insight into the... customer journey and improved collaboration across global teams. Sales leaders used Gong’s deal dashboard to track pipeline and improve forecasts. The US sales team doubled its sales figures in one quarter. New hires met sales targets faster with streamlined onboarding and coaching through Gong.

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ServiceTitan - Computer Software - Large

Glendale, USA

Gong's Deal Intelligence helped ServiceTitan boost sales close rates. The platform improved new sales reps' time to productivity. Managers used... Gong to coach reps and gain deal insights. Scorecards helped map solutions to customer pain points. ServiceTitan saw better sales team performance with Gong. The company is a leading software provider for field service businesses.

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Pendo - Computer Software - Medium

Raleigh, USA

Pendo used Gong to improve sales training and gain insight into how reps applied new messaging. Before Gong, Pendo struggled... to see if training was effective or if the market responded well. Gong gave them data to validate training and adjust sales strategies. After using Gong, Pendo increased win rates and average selling price. New hires now ramp up faster, delivering product knowledge within a month.

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Piano - Computer Software - Medium

Amsterdam, Netherlands

Gong Forecast helped Piano reach 90% forecast accuracy after struggling with fragmented data and unpredictable revenue. The RevOps team now... saves five hours each week on reporting and pipeline inspection. Gong unified Piano’s global revenue operations and improved collaboration across teams. Sales leaders use AI-driven insights to identify deal risks and present clear forecasts to the CEO and board. Piano’s business decisions are now more strategic and data-driven.

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Marketing and Advertising Case Studies and Customer Success Stories with Gong

 

Funnel - Marketing And Advertising - Medium

Stockholm, Sweden

Gong helped Funnel boost new messaging adoption by 76% in just one month. Funnel used Gong’s Revenue Intelligence Platform to... align global sales teams and track strategic initiatives. The Initiatives board and Smart Trackers let managers monitor adoption rates and pivot quickly. Gamification encouraged sales reps to use new messaging, with over 1,000 customer interactions tracked. Funnel’s sales enablement team now relies on Gong for planning and executing global rollouts.

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HubSpot - Marketing And Advertising - Large

Cambridge, USA

Gong helped HubSpot reduce new sales rep ramp time and boost rep productivity. Sales managers used Gong to quickly identify... coaching opportunities and track adoption of new sales playbooks. HubSpot saw high adoption rates, with new reps reaching 100% quota within months. Gong also gave the UX team direct customer insights to improve product design. HubSpot now uses Gong data to guide coaching and product strategy.

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Reachdesk - Marketing And Advertising - Medium

New York, USA

Gong’s Revenue Intelligence Platform helped Reachdesk align global sales and customer teams during rapid growth. The platform enabled teams to... share best practices, spot risky deals, and improve sales training. Managers used Gong to analyze customer interactions and update messaging based on real customer needs. Gong’s Deal Boards and Insights saved time on forecasting and pipeline activities. Reachdesk embedded Gong across its revenue organization to drive efficient processes and consistent messaging.

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Sendoso - Marketing And Advertising - Medium

San Francisco, USA

Gong helped Sendoso's Customer Experience team understand why customers stay or leave. The team used Gong to analyze sales and... customer success conversations. This eliminated recency bias and improved retention tracking. Gong made onboarding new customer success reps easier. The platform also helped Sendoso respond to COVID-19 challenges by tracking customer needs and feedback. Sendoso now uses Gong to coach teams and improve customer relationships.

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Influitive - Marketing And Advertising - Small

Toronto, Canada

Gong helped Influitive regain sales productivity after switching back from a competitor. Sales reps felt less efficient and missed key... analytics without Gong. With Gong, teams now access enhanced analytics and real-time deal insights. This supports new product launches and improves sales training adoption. Gong enables fast feedback, better retention, and stronger sales cycles for Influitive.

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Demandbase - Marketing And Advertising - Medium

San Francisco, USA

Gong helped Demandbase boost annual contract value by 25% in some segments. The company increased competitive win rates by 11%... and reduced onboarding time by 15%. Demandbase used Gong to spot coaching opportunities and share best practices across teams. They launched an internal program to highlight top sales calls and improve training. Gong's data-driven insights made sales processes more predictable and scalable.

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Mintel - Marketing And Advertising - Large

London, UK

Gong helped Mintel increase win rates by 34%. Mintel used Gong to analyze client calls and spot trends. The platform... enabled a coaching culture and improved team efficiency. Sales and client success teams shared feedback and tracked progress. Gong's insights led to new sales policies and smoother customer care. Mintel now closes more deals and delivers better service.

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HubSpot - Marketing And Advertising - Large

Cambridge, USA

Gong helped HubSpot gain visibility into sales conversations. Before Gong, HubSpot's sales team lacked insight into deal discussions and missed... opportunities. Gong's recording and filtering tools let managers and reps review calls, improving onboarding and coaching. The team used call libraries and filters to spot trends and coach new hires. Gong's integration with Zoom ensured global compliance and easy adoption. HubSpot now uses Gong to drive sales team performance and transparency.

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Internet Case Studies and Customer Success Stories with Gong

 

Webflow - Internet - Medium

San Francisco, USA

Gong helps Maggie Hott, Director of Sales at Webflow, balance her work and family life. She uses Gong to manage... sales teams and deals remotely. The Gong Mobile App lets her listen to customer calls without being present. This flexibility allows her to spend more time with her children. Gong also helps her team go deeper in coaching and deal execution.

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Proposify - Internet - Small

Halifax, Canada

Gong helped Proposify cut its sales cycle in half and reduce forecasting time by 25%. Before Gong, Proposify's sales team... struggled with scattered deal data and inaccurate forecasts. Gong provided a single dashboard view, making it easy to track opportunities and align the team. Close rates increased by 7% after switching from Chorus to Gong. Proposify now has better revenue alignment and faster, more accurate forecasting.

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Upwork - Internet - Very Large

San Francisco, USA

Upwork used Gong Forecast to reach 95% sales forecast accuracy. The RevOps team needed better visibility into sales pipeline and... GTM initiatives. Gong provided real-time deal data and AI-driven risk alerts. Forecasting now takes half the time, with every rep submitting on time. Upwork can now make confident, data-driven decisions as it scales enterprise sales.

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Sprout Social - Internet - Medium

Chicago, USA

Gong helped Sprout Social boost sales methodology adoption by 40% in five months. The platform enabled real-time tracking of sales... training and improved deal execution. Sprout saw a 51% average gain in closed-won percentage after using Gong. Teams now align better on customer accounts and share insights across sales, product, and customer success. Gong's analytics support faster feedback and a more customer-centric culture.

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Shopify Plus - Internet - Large

Ottawa, Canada

Gong helped Shopify Plus improve how their sales team learns and shares knowledge. The platform made onboarding new sales reps... easier and more efficient. Sales coaches now spend more time building skills and supporting reps. Shopify Plus saw a stronger learning environment and better sales team development. The company values listening and empathy in sales, and Gong supports these goals.

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Handshake - Internet - Medium

San Francisco, USA

Gong Forecast and Deal Insights helped Handshake cut forecasting time by 66%. Before Gong, sales data was scattered and each... deal had to be checked one by one. Now, the team gets a full view of their pipeline in just 15 minutes. Managers and reps spend less time on low-value tasks and more on strategy. Handshake's sales process is now faster, more transparent, and better aligned across teams.

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LinkedIn - Internet - Very Large

San Francisco, USA

LinkedIn used Gong to improve sales rep skills and customer conversations. The platform helped LinkedIn bridge sales skill gaps with... better coaching. Sales teams refined their deal strategies and gained deeper market insights. LinkedIn built stronger customer relationships and advanced their vision of economic opportunity. Gong supported multiple business units to boost sales success.

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Sparrow - Internet - Small

San Francisco, USA

Gong helped Sparrow save time by automating meeting recaps and insights. Before Gong, Sparrow's sales team spent hours on manual... note-taking and rescheduling. With Gong, they quickly share and review sales calls, making onboarding and training faster. Sales and marketing teams now use call libraries and snippets to learn and collaborate. Sparrow saw higher win rates and improved recruiting after just six months. Gong made knowledge sharing easy and boosted team performance.

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Education Case Studies and Customer Success Stories with Gong

Udemy - Education - Large

San Francisco, USA

Gong helped Udemy make better revenue decisions fast. Before Gong, Udemy struggled to track and measure strategic initiatives. With Gong,... the team linked enablement projects to business goals and gained confidence in their actions. Gong’s AI gave instant insights into sales rep performance and customer needs. Udemy improved deal execution, sales productivity, and business alignment. Managers now coach more efficiently and spot trends quickly, leading to stronger revenue growth.

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Absorb Software - Education - Medium

Calgary, Canada

Gong helped Absorb Software boost revenue by 30%. Before Gong, Absorb's sales team struggled with limited pipeline visibility and slow... decision-making using Salesforce. Gong's gen AI features, like Call Spotlight, improved sales training and reduced onboarding time by half. Sales leaders now review more calls faster and deliver timely coaching. The team spends less time on manual tasks and closes more deals, improving the buyer experience.

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Babbel - Education - Large

Berlin, Germany

Gong helped Babbel's multilingual sales team improve pipeline visibility and forecasting. Babbel used Gong to create a consistent onboarding program... based on top performers' call recordings. The platform broke down language barriers, enabling real-time coaching and targeted one-on-ones. Sales leaders gained a clear view of deals and risks worldwide. Babbel's team now learns and collaborates more effectively across countries and languages.

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Babbel - Education - Medium

Berlin, Germany

Gong helped Babbel's multilingual sales team improve deal transparency and coaching. Babbel needed better pipeline insights and tools for onboarding... and supporting a remote, international team. Gong enabled unified onboarding with top-performer recordings and made ad-hoc coaching possible across language barriers. Deal-Boards gave Babbel a clear view of global opportunities and risks. Sales leaders used Gong daily to track deals and coach team members, regardless of language.

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Financial Services Case Studies and Customer Success Stories with Gong

 

Funding Circle - Financial Services - Large

London, UK

Gong’s Revenue Intelligence Platform helped Funding Circle improve customer call quality and compliance. The team used AI-powered tools to monitor... customer interactions and coach agents. Funding Circle quickly tested new messaging and tracked market trends in real time. Automated monitoring saved time and resources. Managers gained insights to respond faster to customer needs and market changes.

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Addepar - Financial Services - Medium

Mountain View, USA

Gong helped Addepar onboard new hires and manage internal transitions 60% faster. Sales leaders now use data-driven insights to make... quick, informed decisions. Gong’s platform replaced manual searching with clear, actionable plans. Coaching is more targeted, and onboarding is streamlined. Teams use real sales call data to improve messaging and unify strategy.

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Hospitality Case Studies and Customer Success Stories with Gong

 

Corporate Traveler - Hospitality - Medium

New York, USA

Gong helped Corporate Traveler improve their customer journey by making handovers seamless. Before Gong, customers had to repeat their stories... and agents lost time. With Gong, reps can access all past calls and quickly find pain points. This led to a 20% increase in sales efficiency. The CS team now shares knowledge easily and builds better customer relationships.

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Consumer Services Case Studies and Customer Success Stories with Gong

 

Zappi - Consumer Services - Medium

London, UK

Gong helped Zappi improve sales forecasting during the pandemic. Zappi used Gong to quickly identify which deals to prioritize. The... sales team focused on the most impactful opportunities. Deal Intelligence from Gong gave clear insight into pipeline health. Zappi’s leaders saved time on deal management and coaching. The company gained better context on customer needs and market changes.

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Oil & Energy Case Studies and Customer Success Stories with Gong

 

EdgePetrol - Oil & Energy - Small

London, UK

Gong helped EdgePetrol increase its sales pipeline by 300%. The platform enabled the team to qualify more deals and improve... lead quality. EdgePetrol reduced new employee ramp time by 66%, from 18 to 6 months. Coaching and self-coaching improved, leading to a 10% higher close rate and larger deal sizes. Gong's insights also helped EdgePetrol adjust its pricing strategy and retain more customers.

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Telecommunications Case Studies and Customer Success Stories with Gong

 

Aircall - Telecommunications - Medium

New York, USA

Gong helped Aircall's EMEA team boost their qualified pipeline by 35%. Before Gong, the team relied on opinions and role-play... calls, lacking real data. With Gong, they gained instant access to real call insights. This improved onboarding and coaching for business development reps. Managers used Gong's data to track and coach reps, leading to measurable skill improvements. Gong also enabled strategic decisions and better onboarding with curated call libraries.

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Information Services Case Studies and Customer Success Stories with Gong

 

PitchBook - Information Services - Large

Seattle, USA

Gong helped PitchBook make its global sales team 10x more efficient. PitchBook used Gong to streamline onboarding, training, and coaching... for nearly 1,000 reps. Managers now find coachable moments in minutes, saving hundreds of hours. Over 90% of the revenue team uses Gong to share best practices and improve workflows. Gong’s AI insights help PitchBook understand customer needs and scale globally.

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Restaurants Case Studies and Customer Success Stories with Gong

 

TouchBistro - Restaurants - Medium

Toronto, Canada

Gong helped TouchBistro improve their sales process. The team used Gong’s deal intelligence to get better insights into their pipeline.... TouchBistro saw a 10% lift in close rates and higher lead-to-opportunity conversion. Sales managers used Gong to coach reps and spot trends in calls. The company also improved attainment rates for their sales team.

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Media Production Case Studies and Customer Success Stories with Gong

 

Glacier Media - Media Production - Large

Vancouver, Canada

Gong helped Glacier Media move to a digital sales process during a time of change. The platform gave managers visibility... into remote sales activities and improved coaching with real call data. New sales reps now access over 2,000 call recordings and training materials, speeding up onboarding. Managers use Gong’s scorecards and feedback tools to coach reps more effectively. Glacier Media saw faster ramp-up for new hires and better retention of sales staff.

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Transportation/Trucking/Railroad Case Studies and Customer Success Stories with Gong

 

BlueGrace Logistics - Transportation/Trucking/Railroad - Large

Riverview, USA

Gong Engage helped BlueGrace Logistics boost reply rates by 88%. Sellers now use AI-powered workflows and prioritized to-do lists to... send more personalized outreach. They execute 52% more calls and emails and touch 49% more accounts. Sales leaders use Gong for coaching and performance management. BlueGrace unified its sales data and teams on one platform, improving pipeline visibility and collaboration.

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Publishing Case Studies and Customer Success Stories with Gong

 

Elsevier - Publishing - Very Large

Amsterdam, Netherlands

Gong’s Revenue Intelligence Platform helped Elsevier’s North American sales team close deals 35% faster. Managers using Gong saw a 45%... increase in deal size. Sales reps used Gong’s insights to clarify pain points and move deals forward. Managers accessed real-time deal data and coached reps more effectively. Elsevier also used Gong to share customer feedback across teams, improving product decisions and account handoffs.

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Health, Wellness and Fitness Case Studies and Customer Success Stories with Gong

 

Virgin Pulse - Health, Wellness And Fitness - Large

Providence, USA

Gong helped Virgin Pulse achieve a 4x increase in top-of-funnel conversions during economic uncertainty. The sales team used Gong to... understand real customer needs and improve coaching. This led to a double-digit lift across the sales pipeline. Onboarding time for new hires dropped by 33%. Teams across sales, customer success, and product used Gong to make better decisions and boost revenue by 30% year-over-year.

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Computer & Network Security Case Studies and Customer Success Stories with Gong

 

Mimecast - Computer & Network Security - Large

London, UK

Mimecast used Gong to roll out new global messaging across nine countries. Gong helped ensure consistent branding and messaging in... every region. The platform's AI and analytics let Mimecast track how reps used new messaging and spot areas for coaching. Managers used Gong to set up alerts and analyze calls, improving collaboration and training. Mimecast saw better alignment and more effective sales strategies worldwide.

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Real Estate Case Studies and Customer Success Stories with Gong

 

Zillow - Real Estate - Large

Seattle, USA

Gong's Revenue Intelligence Platform helped Zillow's Premier Agent Sales team adapt to remote work during the pandemic. The team used... Gong to analyze sales calls, gain real-time insights, and make data-driven decisions. Gong enabled Zillow to launch aggressive partner relief initiatives and optimize sales strategies. As a result, Zillow improved a key revenue metric and had its best year ever. The platform also helped scale coaching and measure training effectiveness across the sales organization.

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Other Industry Case Studies and Success Stories with Gong

GHX - Healthcare - Large

Louisville, USA

Gong helped GHX cut new sales rep ramp time from three months to just two weeks. GHX unified its sales... data and coaching with Gong, replacing manual notes and scattered tools. Sales rep talk time dropped by 25%, giving customers more space to share their needs. Managers now use Gong insights for targeted coaching and deal risk identification. GHX scaled its SMB sales team and improved collaboration across a distributed workforce.

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Mirakl - E Commerce - Medium

Paris, France

Gong Revenue AI Operating System helped Mirakl reduce onboarding time and speed up first deals. Mirakl used Gong AI to... identify market gaps and launch new revenue streams in the US. The platform enabled data-driven coaching and improved global team alignment. New hires learned faster by listening to real sales calls and objection handling. Gong AI became central to Mirakl’s enablement strategy and global expansion.

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Babbel - E Learning - Medium

Berlin, Germany

Gong helped Babbel's multilingual sales team overcome language barriers and improve deal visibility. Babbel used Gong to onboard new sales... reps and coach teams across Europe and the US. Sales leaders gained insights into their pipeline and could coach reps in real time, regardless of language. One-on-ones became more focused, and onboarding was based on top performers' recordings. Babbel tracked risks and opportunities globally with Gong's deal boards.

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Culture Amp - Software Development - Medium

Melbourne, Australia

Gong helped Culture Amp improve coaching and deal management. The platform enabled teams to align quickly and work cross-functionally. Real-time... feedback from Gong let Culture Amp adjust sales talk tracks to match changing market trends. Automation features saved hours by making call analysis fast and easy. Gong analytics tracked improvements in deal velocity and coaching activity. Culture Amp used Gong to stay ahead of market shifts and deliver better customer experiences.

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GoTo - Software Development - Large

Boston, USA

Gong helped GoTo's sales leaders coach their teams more efficiently. Before Gong, GoTo struggled to meet company goals due to... a lack of the right tools. With Gong, sales leaders spend less time on manual tasks and more time on training and building connections. Jill Harris, VP of RSG Sales, uses Gong to create a coaching culture. Gong gives her a framework to coach at scale.

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Auvik - Computer Networking - Medium

Waterloo, Canada

Gong helped Auvik scale its sales coaching as the company grew fast. Sales leaders used Gong to track and improve... manager coaching and deal execution. Gong's data and alerts let managers coach reps in real time and spot risky deals. The sales team now closes more deals and has more top performers. Product marketing and tech teams also use Gong insights to improve messaging and product fit.

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Demandbase - Marketing Technology - Large

San Francisco, USA

Gong helped Demandbase boost annual contract value by 45%. The sales enablement team used Gong to run live virtual sessions,... giving reps feedback on real calls. These sessions increased productivity and helped share best practices across teams. Managers and reps used Gong to review opportunities, raising deal values by up to 111%. Gong’s AI and Smart Trackers supported leadership decisions and improved sales coaching.

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Hear.com - Medical Technology - Large

Coral Gables, USA

Gong helped Hear. com boost its close ratio by 45%. The sales team used Gong to analyze high-volume sales calls....Leaders gained insights into what reps said on calls. This led to better coaching and smarter sales conversations. Hear.com improved how it approaches the market and increased pipeline opportunities.

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Paycor - Software Development - Large

Cincinnati, USA

Gong’s AI-powered platform helped Paycor’s client sales team achieve a 141% increase in deal wins. The team used Gong to... manage a pipeline of over 3,000 deals and identify priority upsell opportunities. Gong’s insights improved forecast accuracy by combining CRM, email, and call data. Sales reps became more productive with AI-generated call summaries and next-step recommendations. Paycor’s leaders and sellers now focus on winnable deals and operate at higher efficiency.

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Eftsure - Software - Small

Sydney, Australia

Gong helped Eftsure speed up new hire onboarding and boost sales results. New business development managers closed deals in their... first month, with an average deal size of $10,000. Half of all deals now close within 30 days. Gong Forecast gave leaders better pipeline visibility, supporting a 20% price increase and helping Eftsure exceed revenue targets by 35%. Eftsure reached 135% of its forecast using Gong’s sales insights.

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Personio - Software Development - Large

Munich, Germany

Personio used the Gong Revenue AI operating system to boost forecast accuracy to 99%. The company automated manual tasks, giving... post-sales teams 30% more time for customer interactions. Gong's dashboards and real-time insights helped Personio build a culture of pipeline generation. Team leaders tracked KPIs and addressed pipeline issues quickly. Personio now predicts revenue with less than 1% deviation, supporting strong growth in HR tech.

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Plate IQ - Restaurant Software - Small

Emeryville, USA

Gong helped Plate IQ cut sales rep ramp-up time from up to a year to just a few weeks. Before Gong, new... salespeople needed six to twelve months to reach full productivity. With Gong, reps closed mid-market deals within their first month. Sales managers now review calls in 10-20 minutes instead of hours. Product and engineering teams also use Gong data to guide new feature development. Plate IQ is building an expense reporting product after seeing buyer demand in Gong insights.

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Customer Success Stories of Gong

 

Gong surpasses $500 million in annual recurring revenue on 55% ...

Gong has surpassed $500 million in annual recurring revenue, driven by a 55% year-over-year growth. The company is seeing strong... adoption of its AI-powered sales platform, with half of the Fortune 10 companies, including Anthropic and Google, using Gong. The platform's consolidation of sales tools is enhancing productivity and automating revenue workflows for enterprise customers.

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Gong Growth Accelerates Past 55% YoY as Enterprises Adopt Revenue AI ...

Gong reports over 55% year-over-year growth, driven by enterprises adopting its Revenue AI Operating System. The platform's AI capabilities, including... Engage, Forecast, and Enable, are replacing legacy CRM systems, leading to increased sales productivity and efficiency. Gong's ARR has surpassed $500 million, with significant adoption by large enterprises, including half of the Fortune 10.

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Docusign Selects Gong Revenue AI Operating System to Accelerate Sales Productivity and Drive Strategic Growth

Docusign has chosen Gong's Revenue AI Operating System to enhance sales productivity and drive strategic growth. This collaboration aims to... improve Docusign's sales effectiveness by leveraging Gong's AI insights, including Gong Forecast and Conversational Intelligence, to streamline sales enablement. The integration will help Docusign connect technology investments to measurable outcomes while maintaining data privacy and security standards.

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Zendesk Selects Gong Revenue AI Platform to Accelerate its Go-to-Market Transformation ...

Zendesk Selects Gong Revenue AI Platform to Accelerate its Go-to-Market Transformation ...

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Zendesk Selects Gong Revenue AI Platform to Accelerate its Go-to-Market Transformation as it Introduces New AI Offerings

Gong.io has been selected by Zendesk to accelerate the launch and sales of its new suite of next-generation AI products.

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Exclaimer announces it will use Gong company-wide

Exclaimer has adopted Gong's revenue intelligence platform to enhance its sales processes and decision-making. This move aligns with Gong's strategy... to solidify its presence in the revenue tech stack, particularly in the EMEA region. Exclaimer's integration of Gong marks a significant customer win for Gong, which continues to expand its influence in the revenue AI space.

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