Real-World Case Studies and Customer Success Stories with Gong

Gong helped Kustomer increase visibility into their sales and customer experience processes. The platform provided valuable insights, allowing Kustomer to... spot gaps and replicate top performers. During the pandemic, Gong enabled the team to quickly adapt messaging and address customer concerns. Kustomer used Gong data to improve collaboration and coaching across teams. Win rates rose fivefold when deals involved three or more stakeholders, and onboarding improved with data-driven coaching.
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Gong helped Workato become a data-driven sales and marketing organization. Before Gong, Workato struggled to track demand generation and relied... on anecdotal data. With Gong, they used real-time insights to adjust sales outreach and messaging. During COVID-19, Workato pivoted their outbound strategy based on Gong data, increasing phone calls and changing first-call topics. These changes led to Workato achieving 102% of their pre-COVID plan and 152% of their COVID-adjusted plan. Gong's integration with Salesforce improved funnel reporting and win rates.
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Gong helped SoftServe find gaps in their sales and delivery process. The team used Gong's data to justify new roles... and improve team alignment. Real-time insights enabled better coaching and faster decision-making. SoftServe increased productivity by analyzing sales performance trends. Leadership gained a clear view of deals and customer needs. Gong let SoftServe adapt quickly and optimize operations.
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Gong helped LearnUpon improve sales forecast accuracy by 75%. Before Gong, LearnUpon relied on manual spreadsheets, leading to 20-25% forecast... error. With Gong's Revenue AI OS, error margins dropped to 5-10%. Sales reps now spend less time on manual tasks and more time engaging customers. Data-driven coaching and streamlined workflows boosted rep productivity and enabled predictable revenue growth.
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Gong Engage helped Jane Technologies cut new sales rep onboarding time by 50%. The sales team saw a 79% increase... in outbound activities and a 125% boost in pipeline within two weeks. Automated data capture and seamless integration with Salesforce freed reps from manual tasks. Leadership gained real-time visibility into pipeline and deal progression. Jane Technologies scaled faster and improved sales efficiency with Gong Engage.
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Gong Engage helped Exterro double its BDR-sourced pipeline year-over-year. The platform cut lead research time by 50% with AI-driven insights... and streamlined workflows. Exterro ramped new hires faster using call recordings and AI-generated email templates. Salesforce and ZoomInfo integrations unified outreach, calls, and emails in one place. Gong’s contextual insights enabled timely customer engagement and improved account expansion.
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Gong helped ComplyAdvantage cut new hire ramp time by 50%. The company used Gong to give sales and customer success... teams access to real call data and insights. This made onboarding faster and improved coaching. Gong adoption grew by 20% across the company. Use of qualification-specific wording in calls jumped from 2% to 17%. ComplyAdvantage now uses Gong as a core part of its revenue operations and sales enablement stack.
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Gong helped Culture Amp improve coaching and deal management. The platform enabled the team to align quickly and work cross-functionally.... Real-time feedback from Gong let them adjust messaging to meet changing market trends. Automated call analysis saved hours and made coaching more effective. Tracking 'next steps' in sales calls led to better deal velocity. Gong became essential for Culture Amp’s growth and customer focus.
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Gong helped ADP boost its enterprise win rate and increase annual client value. ADP used Gong’s AI-powered insights to modernize... sales workflows and improve sales team efficiency. Sales leaders used Gong to coach reps and focus on high-potential deals. The platform enabled better collaboration across revenue teams, leading to smoother client handoffs. ADP’s sales culture shifted to a data-driven approach, driving measurable improvements in sales outcomes.
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Gong helped Andela cut sales cycle times by 33%. The enablement team used Gong to gain visibility into customer interactions... and improve rep training. They increased agenda setting on calls by 188% and cut SDR ramp time by 50%. Call Libraries and data-driven coaching raised certification scores from 3/5 to 4/5. Gong's insights let Andela adapt sales messaging and track training success with clear metrics.
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Gong helped Iron Mountain onboard new sales reps remotely. Before Gong, only 9% of new hires hit key metrics in... five months. After using Gong, 60% reached their targets, a 566% improvement. Ramp time for new reps dropped by three months. Managers used Gong to coach, review calls, and align teams. Sales, marketing, and enablement teams now collaborate using Gong data.
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Gong helped BlueCat improve pipeline management and sales forecasting. Before Gong, BlueCat struggled to understand why forecasts were not accurate.... With Gong, they gained insight into customer sentiment and engagement. The tool showed if the right people were involved in deals. BlueCat also improved cross-department communication and product feedback collection.
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Gong Revenue AI OS helped MANTL improve sales forecasting accuracy by 30%. The platform cut 30 hours per week from... deal reviews. Managers and reps now access customer call data across teams. Collaboration increased, and pipeline growth followed. AI-powered insights and Slack integration made deal management easier for all departments. MANTL now drives more pipeline and supports cross-functional teamwork.
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Gong helped BairesDev become 7x more efficient in reporting and strategic decision-making. Before Gong, BairesDev struggled with manual, slow processes... to find insights from customer interactions. With Gong, teams now see trends and outliers daily in one place. Sales and client services work together better, improving client retention and growth. BairesDev also uses Gong for talent acquisition and venture capital insights.
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Gong’s AI-powered platform helped Paycor’s client sales team achieve a 141% increase in deal wins. The team used Gong to... manage a pipeline of over 3,000 deals and identify priority upsell opportunities. Gong’s insights improved forecast accuracy by aggregating data from CRM, email, and calls. Sales reps became more productive with AI-generated call summaries and next-step recommendations. Paycor’s leaders and reps now focus on winnable deals and operate at higher efficiency.
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Element451 used Gong AI to fix long sales cycles and inconsistent discovery calls. They integrated Gong with Zoom and HubSpot... for better pipeline visibility and forecasting. Using AI Briefer and call scoring, they improved demo completion by 64%. Deal Boards helped them spot risks and speed up deals by 29%. Their ARR grew by 131% after using Gong across sales and customer success.
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Gong helped monday. com align its sales, sales enablement, and customer success teams around new go-to-market messaging. The platform enabled...tracking of internal adoption, improved pipeline reviews, and more effective one-on-ones. Sales managers used Gong to identify coaching needs and drive behavioral change. Customer success teams leveraged Gong for data-driven Executive Business Reviews, completing over 100 EBRs in one quarter. Peer-to-peer coaching and cross-team collaboration increased, accelerating growth and team alignment.
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Gong helped SoftServe improve team alignment and productivity. SoftServe used Gong to find gaps in their sales and delivery process.... The platform gave them real-time data to support decisions. This led to new roles, better coaching, and smarter hiring. Teams in Ukraine used Gong to boost productivity and adapt quickly. Leaders gained insights into customer needs and team performance.
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Gong helped Plate IQ cut sales rep ramp-up time from up to a year to just a few weeks. Before Gong, new... salespeople needed six to twelve months to reach full productivity. With Gong, reps closed mid-market deals within their first month. Sales managers now review calls in 10-20 minutes instead of hours. Plate IQ’s product and engineering teams also use Gong data to guide product planning. Insights from Gong led Plate IQ to develop a new expense reporting feature.
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Gong helped Verse. ai boost revenue by 76%. The company also saw a 25% improvement in forecast accuracy. Before Gong,...Verse.ai struggled with pipeline visibility and sales data accuracy. Gong's Revenue Intelligence Platform gave them better insights and automation. The sales team now closes deals faster and handles more interactions. Gong Engage made it easy to send personalized emails at scale, increasing sales velocity.
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Gong’s Revenue Intelligence Platform helped Verse. ai boost revenue by 76%. The platform improved forecast accuracy by 25%. Before Gong,...Verse.ai struggled with pipeline visibility and sales predictability. Gong gave their sales team better insights and automated recommendations. Sales cycles became shorter and sales velocity increased. Marketing and sales teams now align better and make data-driven decisions.
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Gong Revenue AI OS helped AppsFlyer cut meeting prep time by 50% for its 120 global CSMs. The platform unified... data, improved real-time account visibility, and standardized communication. AppsFlyer used AI Briefer, Ask Anything, and AI Tracker to streamline workflows and reduce manual tasks. Teams now spend less time on prep and more time driving retention and growth. Demand for Gong data rose 30% across departments, fueling cross-team collaboration.
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Jellyvision used Gong to keep its team engaged after moving to remote work in 2020. The company added gamification and... fun elements to onboarding and sales competitions using Gong. This helped maintain Jellyvision's vibrant culture and improved new hire experiences. Monthly competitions for account executives boosted engagement and team performance. Gong supported Jellyvision in adapting to an asynchronous, remote work environment.
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Gong’s Revenue AI Platform helped Easyship boost forecast accuracy from 68% to over 90%. The platform unified sales data, enabling... real-time insights and objective forecasting. Managers doubled their coaching impact, reducing rep ramp time by 25%. Win rates increased by 15% quarter-over-quarter. Easyship now uses Gong across onboarding, pipeline reviews, and product feedback, making it the backbone of their revenue operations.
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Personio used the Gong Revenue AI Operating System to improve forecast accuracy to within 1%. The platform unified sales and... post-sales workflows and automated manual tasks. Post-sales teams gained up to 30% more time for customer engagement. Real-time insights helped leaders track pipeline health and performance. Personio built a data-driven culture for revenue operations and growth.
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Gong helped Khoros' customer success team improve coaching and accountability. Before Gong, coaching was inconsistent and feedback did not lead... to real change. With Gong's scorecards and trackers, managers and CSMs set clear goals and gave focused feedback. This led to more regular coaching, better alignment, and skill improvement. Team members now track progress and plan for career growth using shared rubrics.
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ThoughtSpot used Gong to improve sales collaboration and deal management. Before Gong, reps struggled with inefficient note-taking and slow onboarding.... With Gong, new sales reps ramp up faster by learning from top performers. The tool helps teams avoid miscommunication and manage deals better. Gong made sales processes clearer and more efficient for ThoughtSpot.
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Gong helped Impact give sales reps a clear view of client and prospect needs. The company wanted better onboarding and... faster ramp-up for new hires. Gong improved call coaching and made feedback easier. Salespeople now use data and call libraries to find ways to improve. The team is more self-reflective and keeps getting better at sales.
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Gong helps Isos Technology's Digital Sales Director, Lia Wood, focus on her top priorities. She no longer needs to multitask... during sales activities. Gong provides a single platform for onboarding, coaching, and giving data-driven feedback. The tool works in the background, letting Lia and her team be more present. This leads to better leadership and improved team engagement.
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Gong helped Vercara’s sales managers save over 190 hours per year by automating manual tasks. Before Gong, the team lost... time logging conversations and struggled with outdated forecasting. Gong unified their data, giving managers a 360-degree view of deals and surfacing hidden risks. AI-driven insights improved coaching, deal outcomes, and forecast accuracy. The sales team now spends more time on strategic conversations and less on spreadsheets.
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Gong helped SpotOn's inside sales team boost win rates by 16% and revenue per rep by 30%. The team achieved... 95% forecast accuracy after using Gong to improve sales engagement workflows and pipeline management. Onboarding time for new hires dropped by 60%. Gong's AI features enabled faster, more personalized follow-ups and better pipeline prioritization. SpotOn saw 30% more opportunities created and 20% higher conversion at the top of the funnel.
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Gong Revenue AI Operating System helped Hivebrite move from opinion-based to data-driven sales management. Hivebrite improved forecast accuracy and identified... at-risk deals weeks earlier. Managers saved several hours each week on forecast preparation. Sales cycles became shorter and win rates increased across global markets. Consistent, evidence-based coaching and analytics led to better funnel conversion and reduced deal slippage.
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Stream Security used the Gong Revenue AI Platform to improve customer retention and satisfaction. Their customer success team moved from... a manual, reactive process to a proactive, data-driven approach. Gong's platform flagged at-risk accounts and shared real customer feedback with product teams. This led to a 114% net renewal rate and a 96.5% customer satisfaction score. The team now spends less time on admin tasks and more time building customer relationships.
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Gong Revenue AI Platform helped F12 unify its sales teams after five acquisitions. F12 automated workflows and used AI insights... to boost pipeline by 53% and cut sales cycles by 23 days. The company saw 34% year-over-year ARR growth and 28% larger deal sizes. Sales coaching improved, reducing new-hire ramp times from eight months to three. F12 replaced scattered selling with data-driven precision and achieved consistent revenue growth.
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Gong helped EdgePetrol grow its sales pipeline by 300%. The platform enabled the team to qualify more deals and improve... lead quality. EdgePetrol reduced new employee ramp time by 66%, from 18 to 6 months. The company also increased its close rate by 10% and shortened its sales cycle. Gong's insights led to better coaching, more qualified opportunities, and a stronger pricing strategy.
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Gong Engage helped Jane Technologies cut new sales rep onboarding time by 50%. The sales team saw a 79% increase... in outbound activities and a 125% boost in pipeline within two weeks. Automated data capture and seamless integration with Salesforce and Google Calendar eliminated manual tasks. Sales leaders gained real-time visibility into pipeline and deal progression. The team now ramps up new hires faster and focuses more on strategic engagement.
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Gong helped Docebo improve sales team efficiency and coaching. Docebo first used Gong for call recording and reporting. They expanded... to use Gong for coaching, enablement, pipeline reviews, and voice of the customer. Gong's Deal Boards made pipeline reviews easier than using their CRM. Coaching with Gong became part of Docebo's culture. Leaders use Gong to track KPIs and improve onboarding and rep ramp time.
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Gong helped Diligent improve sales performance. Diligent used Gong to boost sales skills and coaching. The company saw a 7.4%... increase in close rates for Gong-influenced calls. Reps reached quota 3 weeks faster, adding $45k per new rep. Gong became a core part of Diligent’s sales enablement and team culture.
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Gong helped Docebo improve their revenue team efficiency. Docebo first used Gong for call recording and reporting. They soon expanded... to use Gong for coaching, enablement, pipeline reviews, and voice of the customer. As Docebo grew, more teams started using Gong. Leaders use Gong to track KPIs and build coaching programs. Docebo credits Gong with helping them onboard, coach, and develop their customer-facing teams.
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Gong’s revenue intelligence platform helped Paycor’s client sales team manage a large pipeline and improve forecasting. The team used Gong’s... AI to identify priority deals and track progress. This led to a 141% increase in upsell deal wins per seller. Sales leaders gained better visibility and made more accurate forecasts. Productivity and focus improved across the team.
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Gong helped Intelex improve sales onboarding and employee retention. The platform made it easier for new sales reps to learn... by providing a library of real calls. Intelex expanded Gong’s use to coaching, helping salespeople build skills. Deal Intelligence gave teams a full view of account activity, boosting collaboration. Employees now work better together on sales strategy.
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Gong helped Virgin Pulse boost top-of-funnel conversions by 4x during economic uncertainty. The sales team used Gong to understand real... customer needs and improve coaching. Onboarding time dropped by 33%. Sellers learned from each other by listening to top calls. Employees using Gong drove 30% more revenue year-over-year. Virgin Pulse saw a double-digit lift across the sales pipeline.
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Frontify used Gong's Revenue Intelligence Platform to fix errors from using multiple sales tools. The team switched from Outreach to... Gong Engage, giving sales reps better insights into customer interactions. This change led to a 30% increase in lead conversion rates. Gong Forecast improved real-time deal tracking, raising forecast accuracy by 20%. Sales teams now spend less time searching for data and more time selling.
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Gong helped SurveyMonkey improve customer success coaching. SurveyMonkey used Gong to understand what happens in customer success manager calls. They... set clear benchmarks and trained for better customer conversations. Managers and CSMs both improved with Gong’s scorecards and account visibility. The team now has better insight into churn and works together more closely. Using Gong changed how SurveyMonkey’s team talks to customers.
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Gong's Revenue AI Platform helped Showpad boost quota attainment and forecast accuracy. Showpad used Gong to gain real-time insights into... seller behavior and pipeline health. The integration enabled data-driven coaching and improved adoption of new sales initiatives. Showpad saw more sellers hit quota and improved revenue predictability. Gong's AI features provided better risk assessment and pipeline visibility for Showpad's sales team.
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Gong Revenue AI OS helped RTA: The Fleet Success Company double sales and triple forecast accuracy. RTA Fleet faced inconsistent... sales processes and limited pipeline visibility. They used Gong Forecast and Deal Boards for real-time insights and accurate forecasting. AI Tracker and Scorecards improved coaching and standardized sales talk tracks. Product insights from Gong influenced the roadmap, aligning sales and product teams. Close rates for new deals improved from 19% to 35%.
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Gong Revenue AI OS helped Anthropic boost seller productivity by 64%. The team used AI-powered call analysis and automation to... cut manual work. Ramp times improved by 46%. Sellers now focus more on customers, not admin tasks. Adoption grew from 91 to 243 users. Gong enabled a customer-centric go-to-market strategy for Anthropic.
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Gong Revenue AI Operating System helped Personio reach forecast accuracy within 1%. Personio used Gong Forecast for real-time sales funnel... analysis and improved pipeline management. Post-sales teams saved up to 30% of their time for customer engagement. The solution fostered a data-driven culture and streamlined workflows. Personio now aligns teams and hits growth targets with confidence.
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Gong helped simPRO move to a hybrid sales model during the COVID-19 pandemic. The platform gave simPRO insight into the... customer journey and improved collaboration across global teams. Sales leaders used Gong’s deal dashboard to track pipeline and improve forecasts. The US sales team doubled its sales figures in one quarter. New hires met sales targets faster with streamlined onboarding through Gong.
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Gong helped Proposify cut its sales cycle by 2. 5 weeks and increase close rates from 23% to 30%. Proposify's...sales team struggled with scattered deal data and inaccurate forecasting. By switching from Chorus to Gong, they unified all deal information in one dashboard. This made forecasting faster and more accurate. Proposify reduced time spent on forecasting by 25% and improved executive alignment across the company.
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Highspot used Gong to roll out a new sales methodology. They combined Gong with their own platform to train sales... reps using real-world call snippets and rubrics. Beta testing helped refine the training before a full rollout. Gong's trackers let Highspot monitor adoption and adjust content quickly. This approach built confidence and sped up onboarding for new hires.
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Gong’s Revenue Intelligence Platform helped Funding Circle improve customer call quality and compliance. The platform enabled real-time keyword tracking and... AI-powered insights for coaching and quality assurance. Funding Circle used Gong to test new messaging faster and monitor regulatory compliance. Managers gained visibility into market trends and customer needs. The company now responds quickly to market changes and ensures high-quality customer interactions.
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Morningstar used the Gong Revenue AI Platform to align its sales, SDR, implementation, and customer success teams. The platform gave... managers data-driven insights and replaced subjective assessments with clear metrics. Morningstar set KPIs and tracked training effectiveness across the revenue lifecycle. This led to better accountability, improved training results, and more consistent customer interactions. The company now has full visibility and measurable impact at every stage of the customer journey.
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Gong helped Funding Circle improve customer interactions and compliance. Funding Circle used Gong’s AI platform to coach employees and monitor... customer calls. The platform’s keyword and Smart Trackers let managers spot trends and update coaching in real time. Funding Circle made message testing faster and more effective with Gong’s automated tools. The company saw better quality assurance and more agile frontline teams.
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Gong helped Nasdaq improve sales forecasting and coaching. Before Gong, Nasdaq struggled with limited business visibility and inconsistent feedback for... sales reps. With Gong, Nasdaq uses AI to capture customer insights, make data-driven decisions, and forecast accurately. Teams now share real customer feedback, leading to better business results and higher productivity. Leaders use real-time alerts to track strategic initiatives and give consistent coaching to reps.
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Gong helped Nasdaq improve forecasting and team alignment. Before Gong, Nasdaq struggled with limited visibility and inconsistent coaching. With Gong's... AI, Nasdaq now uses real customer data to make better decisions and forecast accurately. Teams share insights, coach reps, and focus on customer needs. This led to stronger revenue growth and better business results for Nasdaq and its global clients.
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Gong Forecast helped Brex eliminate manual forecasting and improve accuracy. Sales leaders no longer spend hours updating spreadsheets. The platform... gives real-time deal insights and a single source of truth for forecasts. Brex unified its sales team and finance with accurate, actionable data. The company reclaimed valuable time and made better decisions using Gong.
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Gong helped Nasdaq improve forecasting and team alignment. Before Gong, Nasdaq struggled with limited visibility and inconsistent coaching. With Gong’s... AI, teams now use real customer data to make decisions and share insights. Managers give better feedback and forecasts are more accurate. Nasdaq’s teams work together better and deliver more value to clients.
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Gong helped Addepar onboard new hires and manage internal transitions 60% faster. Sales leaders now use data-driven insights to make... quick, informed decisions. Gong’s platform replaced manual searching with clear, actionable plans. Coaching is easier, and teams align on messaging using real sales call data. Addepar’s sales enablement team saves time and boosts productivity with Gong’s Deal Insights and Trackers.
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Gong helps Maggie Hott, Director of Sales at Webflow, balance work and family. She uses Gong to manage her sales... team and deals from anywhere. The Gong Mobile App lets her listen to customer calls without being in the office. This flexibility allows her to be present for her children. Gong also helps her team go deeper in coaching and deal execution.
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Upwork used Gong Forecast to reach 95% sales forecast accuracy. The RevOps team needed better visibility and faster forecasting as... they scaled into enterprise sales. Gong provided real-time deal data and AI-driven risk alerts, helping the team make quick, confident decisions. Forecasting time was cut in half, and now every sales rep submits forecasts on time. Upwork trusts Gong for reliable numbers, even in uncertain markets.
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Gong helped LinkedIn improve sales rep skills and customer conversations. LinkedIn used Gong to bridge sales skill gaps with better... coaching. The platform gave reps more insight into market needs and helped refine deal strategies. LinkedIn built stronger customer relationships and advanced their vision of economic opportunity. David Ellis from LinkedIn said Gong aligns with their people, results, and strategy.
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Gong helped Momentive's customer success team improve customer conversations. The team needed better visibility into calls and a way to... score performance. Gong provided tools for call review and coaching. Managers used Gong to set clear standards for high-quality calls. This led to more consistent customer experiences and stronger client relationships. The team now uses real data to guide every conversation.
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Gong helped Shopify Plus create a better learning environment for their sales team. Shopify Plus struggled with onboarding and sharing... knowledge among reps. Gong made it easier for sales coaches to support reps and build their skills. The platform improved how the team learns and works together. Shopify Plus now empowers their sales team to deliver a great customer experience.
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Gong helped Canva's EMEA sales team boost rep capacity by 60%. The team used Gong to get insights from customer... interactions and improve sales messaging. This led to a 6% increase in revenue and more accurate forecasting. Managers now coach more effectively using Gong's AI insights. The product team also uses Gong to understand customer needs and shape new features. Canva now makes better data-driven decisions across sales and product teams.
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Gong Forecast helped Upwork’s RevOps team reach 95% sales forecast accuracy. Upwork needed better sales forecasting and real-time data to... manage growth and new GTM initiatives. Before Gong, their forecasts were unpredictable and based on outdated data. With Gong, the team uses AI-driven insights and deal health data to make accurate forecasts. They now run a predictable revenue operation, even while scaling, and rely on Gong for daily pipeline inspection and risk alerts.
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Gong helped Shopify Plus build a strong learning environment for their sales team. The sales team struggled with sharing knowledge... and onboarding new reps. Gong made it easier for coaches to support reps and improve their skills. This led to better development and teamwork. Shopify Plus now empowers sales coaches and reps to work together and grow.
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Gong helped Funnel boost new messaging adoption by 76% in just one month. Funnel used Gong’s Revenue Intelligence Platform to... align global sales teams and track adoption of new messaging. The Initiatives board and Smart Trackers let managers see adoption rates and pivot quickly. Gamification with scorecards encouraged team participation. Over 1,000 customer interactions showed improved message consistency across the organization.
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Gong helped Zappi improve sales forecasting during the 2020 pandemic. Zappi used Gong to quickly identify which deals to prioritize.... The sales team saved time by avoiding manual CRM exports and direct messaging. Gong's Deal Intelligence gave Zappi clear insight into pipeline health. This allowed Zappi to focus on impactful deals and respond fast to market changes.
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Gong helped Influitive regain sales productivity after switching back from a competitor. Without Gong, sales reps struggled to find insights... and lost a key productivity tool. After returning, Influitive saw improved engagement and easier optimization of new sales initiatives. Gong's analytics and deal management features now support cross-sell goals and team training. The platform enables fast feedback, better retention, and direct insight into team performance.
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Gong helped Quotient hear real-time customer feedback. This let them understand customer needs and improve revenue strategy. Teams used Gong... to track objections and connect insights across departments. New hires ramped up faster with shared customer stories. Quotient saw revenue growth in key areas by using Gong for coaching and decision-making.
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Gong helped Mintel boost their win rates by 34%. Mintel struggled to spot patterns in client calls and needed a... single tool for data-driven guidance. Gong enabled a coaching culture, letting employees track progress and share feedback. Teams used Gong to identify areas for improvement and close knowledge gaps. This led to smoother customer care and higher efficiency for Mintel.
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Gong helped Tinuiti find more cross-selling opportunities using Gong Trackers. The team tracked keywords in sales and client calls to... spot new growth chances. This led to a 50% increase in recurring revenue from cross-selling compared to last year. Managers used Gong Analytics to compare account managers and coach teams better. Client Strategy used Gong to improve handoffs and spot at-risk clients. Tinuiti found Gong easy to use and quick to adopt.
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Gong helped Sendoso's Customer Experience team understand why customers stay or leave. The team used Gong to analyze customer conversations... and track retention data. Gong improved the sales-to-customer success handoff, saving hours each week. New reps learned faster by listening to real customer calls. Sendoso used Gong to respond to COVID-19 challenges and launch new features. The team now makes decisions based on facts, not opinions.
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Gong helped Udemy make better revenue decisions fast. Before Gong, Udemy struggled to track and measure strategic initiatives. With Gong,... the team linked enablement projects to business goals and gained confidence in their actions. Gong’s AI gave instant visibility into sales performance and customer conversations. Udemy improved deal execution, sales productivity, and business alignment. Managers now coach more reps and spot trends quickly, leading to stronger revenue growth.
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Gong helped Udemy make better revenue decisions fast. Before Gong, Udemy struggled to track and measure strategic initiatives. With Gong,... the team linked enablement projects to business goals and gained instant clarity. Managers used Gong’s AI to spot deal risks, coach reps, and align sales and marketing. Udemy improved pipeline management and sales productivity. The platform gave leaders confidence in their decisions and helped new hires ramp up quickly.
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Gong Revenue AI OS helped VenturEd Solutions unify its sales stack and improve coaching. The company replaced fragmented tools with... one platform, making sales outreach, deal management, and coaching easier. Team engagement rose, and pipeline insights improved. Talk ratios increased from 34% to 52%, and reps asked more questions. Leadership gained better forecasting and deal visibility, supporting a people-first sales culture.
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Gong helped Udemy make better revenue decisions. Before Gong, Udemy struggled to track and measure strategic initiatives. The team could... not see if their projects drove business results. With Gong, Udemy linked enablement projects to business goals. New sales reps learned faster and leaders saw which deals and reps needed attention. Gong’s AI gave insights from customer conversations. Udemy used these insights to improve pipeline management and drive revenue growth.
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Gong's Revenue AI OS helped LearnUpon boost forecast accuracy by 75%. Before Gong, LearnUpon relied on manual spreadsheets, leading to... 20-25% forecast error. With Gong Forecast, error margins dropped to 5-10%. Sales reps now spend less time on admin and more time engaging customers. Data-driven coaching and streamlined workflows improved rep productivity and revenue growth.
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Gong helped PitchBook make its sales process 10x more efficient. PitchBook used Gong to align its global sales team and... speed up onboarding by 3-5 hours per new hire. Managers now find coachable moments in minutes, saving hundreds of hours. Over 90% of PitchBook’s revenue team uses Gong for real-time insights and training. Gong’s AI powers critical workflows and supports global scaling with multilingual capabilities.
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Gong Revenue AI Operating System helped YouGov improve sales forecasting accuracy. The platform unified deal health tracking and automated reminders... for long sales cycles. Sales leaders saved hours each week on forecasting and follow-up. SDRs used Gong Engage to secure more meetings with global CMOs and boost pipeline conversion. The system provided a single source of truth, enabling data-driven decisions and sustained growth.
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Gong Revenue AI Operating System helped Experian move from manual, static forecasting to real-time, AI-driven insights. Experian improved risk identification... and gave sellers more time for high-value work. Win rates increased by 25% and sales volume grew by 10%. Gong unified customer data, ensured compliance, and enabled dynamic deal prioritization. Experian now uses predictive insights to drive sustainable growth in a regulated, data-heavy industry.
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Gong helped Rapid7 improve win rates and sales productivity. Rapid7 wanted to better understand customer needs but struggled with scattered... feedback and anecdotal data. After using Gong, they saw higher BDR/SDR productivity, more qualified pipeline, and an increase in overall win rates. The company achieved a 99% global adoption rate for Gong. Sales and development teams quickly embraced the platform, leading to better coaching and more efficient selling.
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Gong helped Vercara’s sales managers save over 190 hours per year by automating manual tasks. Before Gong, the team struggled... with outdated spreadsheets and lost time logging customer conversations. Gong provided a unified platform for deal visibility and AI-driven insights. Managers now use the extra time for coaching and closing deals. Forecast accuracy improved, and teams stay aligned with a 360-degree view of every opportunity.
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Mimecast used Gong to roll out new global messaging across nine countries. The company needed to keep sales reps consistent... with new branding in every region. Gong helped Mimecast track messaging use, coach reps, and adapt training to real customer calls. The platform's AI surfaced trends, enabling better collaboration and faster pivots in strategy. Mimecast now aligns its sales messaging worldwide and supports teams with data-driven insights.
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Gong helped Sparrow save time by automating meeting recaps and insights. Before Gong, Sparrow's team spent too much time on... manual note-taking and rescheduling meetings. With Gong, sales and marketing teams now use call recordings and keyword search to train, onboard, and share knowledge. The platform made onboarding faster and improved collaboration. Sparrow saw higher win rates and better recruiting after just six months of using Gong.
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Gong’s Revenue Intelligence Platform helped Kelly Services boost placement rates by 36%. The company cut new rep ramp time by... 50%. Kelly Services used Gong to improve coaching and unify sales insights. Sales teams gained real-time visibility into deals and pipeline. Recruiters saved hours on intake and wrote better job descriptions. The platform helped Kelly Services stand out in a competitive staffing market.
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Gong Engage helped BlueGrace Logistics boost reply rates by 88%. Sellers now use AI-powered workflows and prioritized to-do lists to... execute 52% more calls and emails. They touch 49% more accounts and manage their full sales process in one platform. Sales leaders gain full visibility for coaching and pipeline management. BlueGrace now grows its team and uses Gong as a recruiting incentive.
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Gong Revenue AI OS helped Uber Freight standardize MEDDPICC adoption. The sales team gained real-time deal visibility and improved qualification... rigor. Managers used Gong Engage for better coaching and pipeline accuracy. Reps delivered consistent outreach, driving stronger buyer engagement and faster sales cycles. Uber Freight saw more pipeline, higher response rates, and improved deal outcomes.
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Gong helped Virgin Pulse achieve a 4x increase in top-of-funnel conversions during economic uncertainty. The sales team used Gong to... understand real customer needs and improve coaching. This led to a double-digit lift across the sales pipeline and a 30% year-over-year revenue boost for Gong users. Onboarding time for new hires dropped by 33%, from 6 months to 4. Teams across sales, customer success, and product now use Gong to capture the true voice of the customer.
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Gong helped Hear. com boost its close ratio by 45%. The sales team used Gong to analyze high-volume sales calls....Leaders gained insights into what reps said on calls. This led to better coaching and smarter sales conversations. Hear.com improved how it approaches the market and increased pipeline opportunities.
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Gong's Revenue Intelligence Platform helped Zillow's Premier Agent Sales team adapt to remote work during the pandemic. The team used... Gong to analyze sales calls, gain real-time insights, and make data-driven decisions. Gong enabled the launch of the "Better Together Billing Relief" initiative, supporting partners and reducing churn. Zillow improved a key revenue metric and ended Q3 with increased MRR. The team had its best year ever, growing revenue despite market uncertainty.
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Gong helped Zillow's Premier Agent Sales team adapt to remote work during the global pandemic. The team used Gong's revenue... intelligence platform to get real data from sales interactions. This let them see what was really happening in the business. Zillow improved a key revenue metric and had its best year ever. The team also launched a major relief initiative for partners using insights from Gong.
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Gong helped TouchBistro improve their sales process. The company used Gong’s deal intelligence to get better insights into their pipeline... and sales activities. TouchBistro saw a 10% increase in close rates and a big lift in lead-to-opportunity conversion. Sales reps also improved their attainment rate. The AI-driven solution made it easier to coach reps and spot trends in calls.
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Ironclad used the Gong Revenue AI Platform to improve sales win rates by 21%. They needed better deal visibility, accurate... forecasting, and smoother customer handoffs. Gong gave them real-time insights, helping teams spot at-risk deals and support new product launches. Forecasts became more accurate and customer retention improved. Team handoffs are now seamless, and customer engagement is stronger as Ironclad grows.
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Gong helped Hear. com improve sales call effectiveness. Hear.com wanted to better understand and analyze their sales team’s conversations. With...Gong, they improved coaching and got smarter about sales calls. Hear.com saw a 45% increase in its close ratio after using Gong. The sales leadership used Gong to listen and analyze calls for better coaching and market approach.
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Gong helped BairesDev become 7x more productive at strategic decision-making. Before Gong, BairesDev struggled with manual, disconnected data and slow... reporting. Gong automated insights from sales and client calls, letting teams spot trends and respond to market changes fast. BairesDev improved onboarding, training, and sales processes. The company now uses Gong for new areas like talent acquisition and sourcing venture capital partners.
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Gong helps GoTo's sales leaders coach their teams at scale. Before Gong, GoTo struggled to meet company goals quickly and... efficiently. With Gong, leaders and sales teams spend less time on manual work and more time on training and building connections. Jill Harris, VP of RSG Sales at GoTo, uses Gong to create a coaching culture. Gong provides an efficient framework for coaching across the sales organization.
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Gong helped ServiceTitan improve sales close rates and speed up new rep productivity. ServiceTitan used Gong's Deal Intelligence and scorecards... to coach sales teams and gain better deal visibility. Managers and reps enhanced their messaging and mapped solutions to customer pain points. ServiceTitan saw better team development and higher win rates after using Gong.
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Gong helped SpotOn boost win rates by 16%. SpotOn used Gong to improve sales engagement and pipeline management. The sales... team saw a 30% increase in revenue per rep and reached 95% forecast accuracy. Onboarding time for new hires dropped by 60%. Gong’s AI features saved reps hours each week and improved follow-up quality. SpotOn’s team now creates 30% more opportunities and converts 20% more at the top of the funnel.
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