Financial Services Case Studies and Success Stories with Genesys Cloud
CASE STUDY Edenred Brazil
Genesys Cloud CX helped Edenred Brazil improve agent productivity and customer satisfaction. The company used the platform to deliver better contact center experiences. Edenred Brazil saw positive ch...anges in how agents worked. Customers reported higher satisfaction. The solution made it easier to manage customer interactions. Edenred Brazil benefited from using Genesys Cloud CX in their operations.
Genesys Cloud CX helped La Bolsa de Valores de Colombia create a premium customer experience. The company used omnichannel integration to connect with customers on many channels. This improved how th...ey serve clients. The solution made customer interactions smoother and more personal. La Bolsa de Valores de Colombia now delivers better service with Genesys technology.
Genesys Cloud CX helped Humm Group scale its customer experience operations. Humm Group used one consolidated solution to manage customer interactions. The platform enabled personalized experiences a...nd improved efficiency. The case highlights the benefits of using Genesys for contact center operations. No specific numbers or metrics are mentioned in the content.
Newcastle Greater Mutual Group faced challenges with a complicated post-merger IT landscape. They used dense manuals and mechanical workflows. To address this, they standardized their contact center ...operations on the Genesys Cloud platform. AI-powered innovations like Agent Copilot and auto summarization helped reduce average handle time by 50 seconds and hold time by 30 seconds per call. This led to 50% faster agent competency.
Siam Commercial Bank used the Genesys Cloud platform to improve customer service. They needed a modern solution to manage interactions across channels. The bank cut repeat calls by 50%, reduced avera...ge wait time by 25%, and decreased handle time by 3%. The new system replaced costly, inflexible on-premises solutions, allowing for seamless updates and better customer experience.
Food & Beverages Case Studies and Success Stories with Genesys Cloud
CASE STUDY Fonterra
Genesys Cloud helped Fonterra move to the cloud for better innovation and agility. Fonterra used Genesys Cloud CX to improve their contact center. The solution made it easier for Fonterra to deliver ...personalized customer experiences. Fonterra gained more flexibility and speed in their operations. The move to the cloud helped Fonterra stay competitive in the food and beverages industry.
Genesys Cloud CX helped Robinhood improve its food delivery customer experience. The platform enabled personalized and seamless support for users. Robinhood used AI-powered tools to manage customer j...ourneys. The solution made it easier for Robinhood to connect with customers on different channels. This led to better service and higher satisfaction for food delivery customers.
Genesys Cloud CX helped Heineken Mexico modernize its contact center. The company moved its contact center to the cloud. This improved customer experience and made operations more efficient. Heineken... Mexico can now deliver better service at scale. The solution supports digital engagement and automation. The company benefits from a modern, flexible contact center platform.
Consumer Services Case Studies and Success Stories with Genesys Cloud
CASE STUDY Stanley Steemer
Stanley Steemer uses Genesys solutions to protect revenue and improve customer, worker, and franchisee satisfaction. The company wanted to deliver better experiences for everyone involved. Genesys pr...ovided tools for customer experience and workforce engagement. Stanley Steemer now delights customers and supports its team. The solution helps keep revenue safe while making service better.
Non-Profit Organization Management Case Studies and Success Stories with Genesys Cloud
CASE STUDY Canadian Red Cross
Genesys helped Canadian Red Cross increase donations using journey analytics. The organization used Genesys solutions to improve donor engagement. They connected data and optimized donor experiences.... This led to more donations. The case shows how Genesys supports non-profits in reaching fundraising goals.
Genesys Cloud CX helped The Salvation Army Australia improve their contact center. The solution enabled personalized experiences at scale. The organization used AI-powered tools to connect with peopl...e across channels. The case highlights how Genesys supports non-profits in delivering better service. No specific numbers or metrics are mentioned in the content.
The National Domestic Violence Hotline needed to transition to remote work while maintaining 24/7 service and confidentiality. They used the Genesys Cloud platform to achieve this in three days. The ...solution improved shift coverage, reduced IT management time, and enhanced service with voicebots and chatbots. Results included a 10% improvement in occupancy, 100% availability, and a reduction in handle time by over 1.5 minutes.
Banking Case Studies and Success Stories with Genesys Cloud
CASE STUDY Banco Solidario
Genesys Cloud helped Banco Solidario move its customer service to the cloud. The bank wanted to digitalize its customer support. With Genesys Cloud, Banco Solidario improved its service and embraced ...digital channels. The solution made customer interactions easier and more efficient. The bank now delivers better experiences for its customers.
Genesys Cloud CX helped Westpac NZ build a top service organization. The bank used Genesys to deliver better customer experiences. The solution improved service across channels. Westpac NZ now provid...es more seamless support for its customers. The bank strengthened trust and loyalty with Genesys technology.
Genesys Cloud CX helped BancoEstado modernize its contact center. The bank wanted to improve customer service and support the local economy. With Genesys, BancoEstado delivered better customer experi...ences. The new system made service faster and more reliable. This change helped revitalize the city's economy.
Genesys Cloud CX helped PagBank improve customer experience in banking. PagBank used Genesys to deliver seamless service across channels. The solution enabled better customer engagement and support. ...PagBank built trust and loyalty with their customers using Genesys technology. The case highlights the impact of AI-powered experience orchestration in banking.
Genesys Cloud CX helped Oldenburgische Landesbank (OLB) improve customer experience in banking. OLB used Genesys to deliver personalized service across channels. The solution enabled better customer ...engagement and streamlined operations. OLB built trust and loyalty with seamless banking experiences. The case highlights the impact of AI-powered contact center technology in the banking sector.
Genesys Cloud CX helped DenizBank combine live agents with a virtual assistant. This improved how DenizBank meets customer needs. The solution uses AI-powered experience orchestration. DenizBank can ...now deliver better customer service at scale. The bank uses automation and digital engagement to connect with customers. This approach helps DenizBank build trust and loyalty in banking.
Genesys Cloud CX helped Emirates NBD deliver better customer experiences at scale. The bank used Genesys to connect with customers across channels. The solution improved efficiency in their contact c...enter. Emirates NBD built trust and loyalty with seamless banking support. The platform enabled personalized service for their clients.
Genesys Cloud CX helped Valley Strong Credit Union improve their contact center. The solution enabled personalized experiences for their members. Valley Strong Credit Union used AI-powered tools to c...onnect with customers on any channel. The platform supported better customer engagement and streamlined operations. The case highlights how Genesys Cloud CX supports the banking industry with scalable, secure solutions.
Genesys Cloud CX helped Cathay improve their contact center. Cathay used AI-powered experience orchestration to deliver better customer service. The solution enabled personalized experiences at scale.... Cathay operates in the banking industry. The case highlights the use of Genesys for seamless banking experiences.
Bank Millennium used Genesys to update its old contact center system. The bank wanted to improve customer service and efficiency. Genesys Cloud CX helped them deliver better experiences at scale. The... new solution made it easier for agents to help customers. Bank Millennium now has a modern, AI-powered contact center.
Genesys Cloud CX helped Affin Bank Berhad increase sales productivity. The bank used Genesys to deliver better customer experiences. The solution improved efficiency in their contact center. Affin Ba...nk Berhad saw a boost in sales productivity after using Genesys.
Genesys Cloud AI orchestration helps HSBC improve customer experience. HSBC predicts $60 million in three-year value from using Genesys Cloud. The solution uses AI to personalize and automate custome...r interactions. HSBC benefits from better customer engagement and efficiency. The platform supports large-scale banking operations. HSBC trusts Genesys for digital transformation in banking.
Genesys Cloud and RPA helped Woolworths Finance Shared Services transform their operations. They used AI-powered experience orchestration to improve their contact center. The solution blended cloud t...echnology with robotic process automation. This change aimed to deliver better customer and employee experiences. The case highlights the use of automation and cloud for banking support.
Genesys Cloud helped Bankaya improve its contact rate and account recovery. The solution provided a comprehensive contact center platform. Bankaya used AI-powered experience orchestration to deliver ...better customer service. The results included higher contact rates and improved account recovery. This shows how Genesys Cloud supports banking organizations in customer engagement.
Genesys Cloud CX helped Oney Bank improve customer experience in banking. The solution enabled seamless, personalized interactions across channels. Oney Bank used AI-powered tools to manage customer ...journeys and automate tasks. The platform supported secure and scalable operations. Oney Bank built trust and loyalty with better service. The case highlights the impact of Genesys Cloud CX in the banking industry.
Genesys Cloud helped Bitkub Exchange scale its operations using cloud technology. The platform gave Bitkub Exchange a 360-degree view of its customers. This improved customer experience and efficienc...y. Bitkub Exchange used Genesys Cloud CX for contact center management. The solution enabled better customer engagement and support. The case highlights the benefits of cloud-based customer experience solutions in the banking sector.
Genesys Cloud CX helped Langley Federal Credit Union improve their contact center. The solution enabled personalized experiences at scale. Langley Federal Credit Union used AI-powered tools to optimi...ze customer engagement. The platform supported seamless banking experiences across channels. The case highlights the benefits of cloud-based contact center software for the banking industry.
Tonik uses Genesys Cloud CX to offer digital-only banking in the Philippines. The bank wanted to deliver seamless customer experiences online. Genesys Cloud CX helped Tonik manage customer interactio...ns across channels. This solution supports Tonik's goal to build trust and loyalty with digital banking customers. The case highlights how Genesys Cloud CX enables personalized and efficient service for banking.
Genesys Cloud CX helped SBI Securities improve their contact center. The platform enabled personalized customer experiences at scale. SBI Securities used AI-powered tools to optimize customer engagem...ent. The solution supported seamless banking interactions across channels. The case highlights the benefits of cloud-based contact center software for the banking industry.
Genesys Cloud CX helps BNP Paribas deliver better customer experiences. The platform supports personalized service at scale. BNP Paribas uses Genesys for seamless banking across channels. The solutio...n enables efficient contact center operations. The bank builds trust and loyalty with improved customer engagement.
Genesys Cloud CX helped Security Bank improve its contact center. The bank moved its customer service to the cloud. This change made customer experience better. Security Bank can now deliver seamless... support across channels. The solution supports banking needs and builds trust with customers.
ValCredit was having trouble meeting customer needs with multiple technology platforms. They used Genesys Cloud CX to manage all interactions on one platform. This improved service with fewer agents ...and real-time monitoring. The business is now ready for expansion.
M&T Bank wanted to improve its customer service but faced challenges with outdated technology. They decided to modernize their customer experience platform with Genesys. After implementation, they sa...w a 100% increase in banker productivity, an 11% reduction in cost per call, and an 80% decrease in dropped calls.
Telecommunications Case Studies and Success Stories with Genesys Cloud
CASE STUDY Sales-Hub
Sales-Hub faced challenges with outdated contact center technology, which limited sales potential. They implemented the Genesys Cloud platform to improve their operations. As a result, staff producti...vity increased by 25%, and revenues grew by 20%. The company also saw a 20% increase in operational efficiency. Sales-Hub now uses AI tools to offer personalized service and speed up the sales process.
Genesys Cloud CX helped Vodafone Germany unify AI-based digital messaging. Vodafone wanted to improve customer experience. They used Genesys to connect channels and automate messaging. The solution m...ade customer service faster and more personal. Vodafone Germany amplified the customer experience with AI-powered tools.
Genesys helped Entel use AI-powered bots for customer service. Entel used proactive responses to answer customer questions. This strategy increased revenue. The solution gave precise answers to custo...mers. Entel improved customer experience with Genesys Cloud CX.
Genesys Cloud CX helped 3 Denmark bring together their sales and service teams. The platform enabled personalized customer experiences at scale. 3 Denmark used AI-powered automation to improve effici...ency. The solution connected data and channels for better customer journeys. The company saw improved teamwork and customer satisfaction.
Hospital & Health Care Case Studies and Success Stories with Genesys Cloud
CASE STUDY RedSalud
Genesys Cloud CX helped RedSalud build better digital patient journeys. RedSalud used Genesys to connect patient experiences across channels. The solution improved how patients interact with the heal...thcare system. RedSalud now delivers more seamless and connected care. The case highlights the value of AI-powered experience orchestration in healthcare.
Genesys Cloud CX helped Grupo Sabin improve medical services efficiency. The solution enhanced the human warmth in patient interactions. Grupo Sabin used Genesys to deliver better patient experiences.... The platform supported more efficient operations in healthcare. The case highlights the impact of Genesys on service quality and patient care.
Genesys Cloud CX helped Narayana Health improve patient care and boost operational efficiency. The hospital used the platform to deliver better experiences for patients. Genesys enabled Narayana Heal...th to connect data and automate tasks. This led to smoother operations and more satisfied patients. The solution supported the hospital’s goal to provide high-quality care at scale.
Genesys Cloud CX helped Presbyterian Healthcare Services solve hybrid working challenges. The solution improved performance and productivity. The healthcare provider used Genesys to manage contact ce...nter operations. The results included better employee efficiency and streamlined workflows. The case highlights the benefits of AI-powered experience orchestration in healthcare.
Automotive Case Studies and Success Stories with Genesys Cloud
CASE STUDY Carglass®
Genesys Cloud CX helped Carglass® improve customer service. The company used AI-powered experience orchestration to deliver better support. Carglass® proved it is always there for customers. The solu...tion made service faster and more reliable. Customers now get help when they need it. Carglass® saw major improvements in service quality.
Genesys Cloud CX helped Auto Trader transform its contact center. Auto Trader is the UK’s largest digital automotive marketplace. They used Genesys to improve customer experience and efficiency. The ...cloud contact center solution enabled better support at scale. This transformation boosted their digital marketplace operations.
Transportation/Trucking/Railroad Case Studies and Success Stories with Genesys Cloud
CASE STUDY Ethiopian Airlines
Genesys Cloud CX helped Ethiopian Airlines improve service delivery. The airline used the platform to engage website visitors and turn window shoppers into paying customers. The solution enabled bett...er customer experiences at scale. Ethiopian Airlines increased monetization of their website traffic. The company enhanced its digital engagement and service efficiency.
Consumer Electronics Case Studies and Success Stories with Genesys Cloud
CASE STUDY Xiaomi
Genesys helped Xiaomi improve compliance and reduce agent handle time. Xiaomi used Genesys Cloud CX to manage their contact center. The solution made it easier for agents to follow rules. It also hel...ped agents work faster. Xiaomi saw better results in their customer service operations.
Retail Case Studies and Success Stories with Genesys Cloud
CASE STUDY Grands Moulins de Paris
Grands Moulins de Paris needed a simple and flexible customer experience technology. They chose Genesys Cloud for its ease of use and ability to meet current and future customer needs. The solution s...implified call flows and improved agent support. It also allowed for easy addition of new functionalities without disrupting the business.
Genesys Cloud helped Woolworths New Zealand grow their business. They used the platform to improve customer experiences. The solution offered AI-powered orchestration and automation. Woolworths New Z...ealand unlocked new growth with cloud technology. The company operates in the retail industry. The case highlights the benefits of using Genesys Cloud for large retailers.
Genesys Cloud CX helped Majid al Futtaim deliver better customer experiences at scale. The company used AI-powered experience orchestration to connect with customers across channels. Genesys solution...s enabled more personalized and efficient service. Majid al Futtaim improved customer engagement and streamlined operations with Genesys technology.
Genesys Cloud CX helped Dolfi1920 transform its contact center. The company used AI-powered experience orchestration to deliver better customer service. Dolfi1920 now delights its customers with more... personalized support. The solution improved customer experiences at scale. The case highlights how retail businesses can use Genesys to enhance contact center operations.
Genesys Cloud CX helped Conrad Electronic move to the cloud for better customer service. The company wanted to give each customer a more personal experience. Genesys Cloud CX made it easy to connect ...with customers on many channels. Conrad Electronic can now deliver personalized support at scale. The solution helps them serve customers faster and more efficiently.
Utilities Case Studies and Success Stories with Genesys Cloud
CASE STUDY Northumbrian Water
Genesys Cloud CX helped Northumbrian Water improve employee experience and boost operational efficiency. The company used the platform to deliver better contact center performance. The solution focus...ed on workforce engagement and automation. Northumbrian Water saw positive changes in employee satisfaction and business operations. The case highlights the impact of AI-powered experience orchestration in the utilities sector.
Health, Wellness and Fitness Case Studies and Success Stories with Genesys Cloud
CASE STUDY PureGym
Genesys Cloud CX helped PureGym improve customer satisfaction and agent experience. PureGym used Genesys to deliver better contact center support. The solution enabled personalized experiences at sca...le. PureGym saw significant improvements in both customer and employee outcomes. The platform supported seamless digital engagement and workforce management.
Genesys Cloud EX helped Carestream Dental improve workforce engagement. The company used the solution to drive employee efficiency in their contact center. Genesys Cloud EX provided tools to manage a...nd motivate staff. This led to better employee experiences. The platform made it easier for Carestream Dental to support their team and improve service quality.
Genesys Cloud CX helped Dental Axess improve employee collaboration and customer engagement. The company gained better control of business-impacting metrics. The solution enabled more efficient teamw...ork. Customer interactions became more effective. Dental Axess now manages key metrics with greater ease.
Paul Hartmann used the Genesys Cloud platform to support their IT strategies. They wanted to improve customer experience and efficiency. Genesys Cloud helped them deliver better service at scale. The... platform offered AI-powered tools and automation. This made their contact center more effective. Paul Hartmann now meets their IT goals with Genesys Cloud.
Education Case Studies and Success Stories with Genesys Cloud
CASE STUDY The University of Texas Rio Grande Valley
Genesys helped The University of Texas Rio Grande Valley improve student enrollment and retention. The university used personalized and empathetic services powered by Genesys solutions. These service...s made student interactions better. As a result, both enrollment and retention rates increased. The university saw positive changes from using Genesys technology.
Genesys Cloud CX helped Western Governors University improve the student experience. The university used Genesys to deliver better contact center support. The solution enabled more personalized and e...fficient service for students. This led to a richer and more engaging student journey. The case highlights the impact of AI-powered experience orchestration in education.
Genesys Cloud helped Western Sydney University improve communication in the cloud. The university used Genesys Cloud CX to deliver better contact center experiences. The solution made it easier for s...taff and students to connect. The university transformed its communication process. The new system supports personalized and efficient service. This change improved the overall experience for everyone involved.
Insurance Case Studies and Success Stories with Genesys Cloud
CASE STUDY Tokio Marine Management Australasia
Genesys Cloud CX helped Tokio Marine Management Australasia improve customer experience. The company used leading cloud technology to deliver better service. The solution enabled seamless and persona...lized support for their customers. This led to a superior customer experience. The case highlights the benefits of using Genesys for insurance companies.
Genesys helped eFinancial redesign the life insurance experience. eFinancial used Genesys solutions to improve customer engagement. The new system made it easier for customers to get life insurance. ...Genesys provided AI-powered tools and automation. eFinancial improved the insurance process for their customers. The case highlights better customer experiences in the insurance industry.
CASE STUDY Aioi Nissay Dowa Insurance Company Australia
Genesys Cloud CX helped Aioi Nissay Dowa Insurance Company Australia treat customers as valued guests. The company used an end-to-end cloud solution to improve customer experience. The solution enabl...ed personalized service at scale. The company streamlined operations and enhanced engagement. The focus was on delivering seamless support across channels. The result was better customer satisfaction and loyalty.
Genesys Cloud helped AIA New Zealand improve their contact center. They cut handle time by 20%. Customer satisfaction went up by 7%. The solution used AI-powered experience orchestration. AIA New Zea...land now delivers better service to their customers.
Genesys Cloud CX helped King Price Insurance improve customer experience with AI-powered orchestration. The company used Genesys to deliver seamless, personalized service at scale. AI and automation ...made it easier to manage customer journeys. King Price Insurance exceeded expectations by using advanced contact center technology. The solution supported better engagement across channels.
Genesys Cloud CX helped Blue Cross Quebec improve their contact center. The solution enabled personalized customer experiences at scale. Blue Cross Quebec used AI-powered automation to optimize servi...ce. The company streamlined operations and improved customer engagement. The case highlights the benefits of Genesys for the insurance industry.
Amica, an insurance company, improved its customer and employee experience by using Genesys Cloud and its Workforce Engagement Management (WEM) solution. Agents can now view their stats, audits, and ...schedules in one place. This led to a 12% increase in service levels. Stacy Darling, AVP of Contact Center at Amica, praised the impact of Genesys workforce management on their company.
Genesys helped BARMER create a user-friendly digital front door. BARMER used Genesys solutions to improve customer experience. The new system made it easier for users to access services. The case hig...hlights digital transformation in the insurance sector.
Real Estate Case Studies and Success Stories with Genesys Cloud
CASE STUDY German housing leader
Genesys Cloud CX helped a German housing leader improve reliability and scalability in their contact center. The company needed a solution that could handle growth and deliver consistent service. Gen...esys Cloud CX provided a scalable cloud platform. The result was much-needed reliability and the ability to scale operations as needed.
Government Administration Case Studies and Success Stories with Genesys Cloud
CASE STUDY Somerset Council
Genesys Cloud CX helped Somerset Council bring together five separate service organizations. The council wanted to put customers first and make things easier for their teams. Genesys Cloud CX unified... their services and empowered frontline staff. This made it easier for the council to serve people. The solution improved customer experience and team efficiency.
Genesys Cloud CX helped Missouri Department of Social Services improve its customer experience. The department used digital engagement tools to connect with people. The solution made it easier for cu...stomers to get help. The department now delivers better service with less effort. The experience is more seamless and efficient for everyone.
CASE STUDY NSW Department of Communities and Justice
Genesys Cloud CX helped NSW Department of Communities and Justice transform its contact center. The solution enabled personalized experiences at scale. The department improved efficiency and customer... engagement. Genesys provided AI-powered automation and digital customer engagement tools. The contact center now delivers better service to the community.
Consumer Goods Case Studies and Success Stories with Genesys Cloud
CASE STUDY Nespresso
Genesys Cloud CX helped Nespresso deliver better customer experiences at scale. Nespresso used AI-powered experience orchestration to connect with customers across channels. The solution improved con...tact center operations and employee efficiency. Nespresso now provides more personalized and seamless support for its customers.
Information Technology and Services Case Studies and Success Stories with Genesys Cloud
CASE STUDY Sage France
Genesys Cloud CX helped Sage France improve customer experience. They used workforce engagement and journey orchestration tools. The solution made it easier to manage employees and connect with custo...mers. Sage France now delivers more personalized service. The company saw better results in customer support and engagement.
Genesys Cloud helped Arvato move to a cloud-first strategy. Arvato used Genesys Cloud CX to deliver better contact center experiences. The solution enabled Arvato to scale and personalize customer su...pport. This cloud approach gave Arvato a competitive edge. The case highlights the benefits of cloud architecture for customer experience.
Internet Case Studies and Success Stories with Genesys Cloud
CASE STUDY Tokopedia
Genesys Cloud helped Tokopedia improve customer engagement by moving to the cloud. Tokopedia used Genesys Cloud CX to deliver better contact center experiences. The migration enabled Tokopedia to sca...le and personalize customer support. The solution helped Tokopedia take engagement to the next level. The case highlights the benefits of cloud migration for large internet companies.
Sports Case Studies and Success Stories with Genesys Cloud
CASE STUDY Brighton and Hove Albion Football Club
Genesys Cloud helped Brighton and Hove Albion Football Club build closer bonds with their fans. The club used Genesys Cloud to deliver personalized experiences at scale. This solution improved their ...contact center operations. The club now connects better with supporters. They use AI-powered tools for customer engagement. The result is stronger relationships with their community.
Other Industry Case Studies and Success Stories with Genesys Cloud
CASE STUDY City of Clearwater
The City of Clearwater wanted to improve employee morale and service delivery. They upgraded to the Genesys Cloud platform. This led to a 108% improvement in call answer rates and a 16X reduction in ...call abandonment. Employee turnover dropped from 40% to zero. The average speed of answer was 82% faster than neighboring providers. Customer complaints and escalations decreased significantly.
Genesys Cloud platform helped UNITEC get the reliability and flexibility it needed. The platform supports contact center operations. UNITEC uses Genesys Cloud to deliver better customer experiences. ...The solution offers cloud architecture and AI-powered features. The case highlights improved reliability and flexibility for UNITEC.
Genesys Cloud CX helped Naturgy improve their contact center. Naturgy used Genesys to deliver better customer experiences. The solution included AI-powered experience orchestration. Naturgy aimed to ...personalize interactions and drive efficiency. The case highlights how Genesys supports customer engagement at scale.
Genesys Cloud CX helped Eesti Energia improve customer and employee experience. The company used a green service model to deliver better service. The solution made it easier for employees to work and... for customers to get help. Eesti Energia now provides more efficient and personalized support. The new system supports their focus on sustainability and innovation.
Genesys Cloud CX helped AdaptHealth redesign its contact center experience. The solution enabled AdaptHealth to deliver more personalized and efficient customer service. Employees became more engaged... in the new contact center environment. The company improved its customer experience using AI-powered orchestration and automation. AdaptHealth now provides better support at scale with Genesys technology.
Genesys Cloud CX helped DAMAC improve customer experience. DAMAC used Genesys to deliver better contact center service. The solution enabled more personalized and efficient support. DAMAC benefited f...rom AI-powered tools and automation. The case highlights DAMAC's journey to better customer engagement with Genesys.
Telefoonaanname.nl moved to Genesys Cloud in one afternoon. The company used Genesys Cloud CX to improve their contact center. The migration was fast and smooth. The solution helped them deliver bett...er customer experiences. The case shows how Genesys Cloud can be deployed quickly for immediate impact.
The UK Home Office faced challenges with outdated technology and inefficiency. They aimed to transform citizen services using a cloud-based model. By implementing Genesys Cloud CX, they reduced call ...handle time by 15%. AI self-service is expected to bring $13–$14 million in annual benefits. Satisfaction scores improved, positioning the Home Office as a leader in empathetic services.
Almosafer faced growth challenges due to siloed channels. They implemented the Genesys Cloud platform to provide an omnichannel experience. This allowed customers to book seamlessly and agents to acc...ess customer insights. As a result, Almosafer improved cross-selling, operational efficiency, and scalability.
Genesys helped Universal Assistance improve how it helps travelers. The company used Genesys solutions to make customer interactions better. This change made it easier for travelers to get help when ...they needed it most. Universal Assistance now gives faster and more personal support to its customers.
Genesys Cloud CX helped Etraveli Group bring together its global contact centers. The company improved customer experience and made agents more efficient. Etraveli Group used AI-powered tools to conn...ect data and automate tasks. The solution made it easier for agents to help customers. The company unified its service across different countries.
Genesys Cloud CX helped Tuhu improve its contact center. Tuhu used AI-powered experience orchestration to deliver better customer service. The solution increased innovation and customer satisfaction.... Tuhu enhanced its contact center operations with Genesys technology. The case highlights the benefits of using Genesys for contact center transformation.
Genesys Cloud CX helped Lighthouse Works support blind and low-vision agents. The platform enabled personalized customer experiences at scale. Lighthouse Works used AI-powered tools to improve contac...t center operations. The solution made it easier for agents to work efficiently. The case highlights how Genesys technology supports accessibility in customer service.
Genesys Cloud helped O.phon GmbH improve both customer and employee experience. The all-in-one platform provided tools for better contact center management. O.phon GmbH used Genesys Cloud to deliver ...more personalized service. The solution made it easier for employees to work efficiently. The company saw improvements in customer and employee satisfaction.
Genesys Cloud helped Schneider Electric improve customer experience and boost operational efficiency worldwide. The company used Genesys Cloud to deliver better service at scale. The solution enabled... Schneider Electric to connect with customers on many channels. This led to smoother operations and more satisfied customers. The case shows how Genesys Cloud supports global businesses in customer service.
Genesys Cloud CX helped CarTrawler move to remote work. CarTrawler improved customer experience and made business gains. The transition was seamless. The company used Genesys Cloud CX to deliver bett...er service. CarTrawler saw positive changes after using the platform.
Genesys Cloud CX helped Bright Horizons improve their contact center. The platform enabled personalized customer experiences at scale. Bright Horizons used AI-powered automation and digital engagemen...t tools. The solution aimed to boost efficiency and customer satisfaction. No specific numbers or metrics are mentioned in the content.
Genesys Cloud CX helped Global Payments improve customer experience. The solution uses AI-powered experience orchestration and contact center software. Global Payments can now deliver personalized ex...periences at scale. The platform supports digital customer engagement and workforce management. The case highlights the benefits of cloud architecture and automation for better service.
Genesys Cloud helped Anglicare Sydney improve staff and client experience. The solution focused on delivering better contact center operations. Anglicare Sydney used Genesys Cloud to enhance both emp...loyee and client interactions. The case highlights improvements in experience for both groups. No specific numbers or metrics are mentioned in the content.
Genesys Cloud helped Pihlajalinna put patient needs first. The solution enabled personalized patient experiences at scale. Pihlajalinna used Genesys Cloud to improve contact center operations. The pl...atform supported secure and connected care for patients. The focus was on better patient engagement and service delivery.
Genesys Cloud CX helped Pluxee transform customer experience across more than 30 countries. Pluxee used Genesys to deliver personalized experiences at scale. The solution included AI-powered orchestr...ation and automation. Pluxee improved customer engagement and streamlined operations. The case highlights global impact and advanced contact center technology.
Genesys helped SV Gruppe transform its business. SV Gruppe used Genesys solutions to improve customer experience. The case highlights the use of Genesys Cloud CX and AI-powered orchestration. The con...tent does not mention specific results or numbers. SV Gruppe aimed to deliver better service and efficiency with Genesys.
COOntacto was struggling with a customer service platform that didn't meet its KPIs. They switched to the Genesys Cloud CX solution. This change improved their service levels from 27% to 89%. Their s...ervice-level compliance rates increased from 73% to 96%. They also saw a 15% reduction in abandonment rate.
Arkan Powers DHLs Genesys Cloud CX Rollout Across the Middle East in Collaboration with British Telecom
DHL Express has expanded its deployment of the Genesys Cloud CX platform across Kuwait, Qatar, and Jordan, integrating local PSTN lines using Arkan Genesys Cloud Connect. Managed globally by British ...Telecom, this rollout supports DHLs regional digital transformation. The solution leverages Arkans SBCaaS for secure, compliant, high-quality voice integration with Genesys Cloud CX in complex Middle Eastern markets.
Genesys Cloud integration enhances guest experiences at IHG
IHG Hotels & Resorts has selected Genesys Cloud to enhance its global guest booking experience. By deploying the Genesys Cloud platform, IHG aims to deliver more personalized, AI-powered customer int...eractions across its contact centers. This move supports IHGs digital transformation and commitment to improving customer service in the hospitality sector.
Redefining Hospitality through Innovation: Genesys Cloud Elevates the IHG Guest Experience
Genesys announced that IHG Hotels & Resorts has unified its global call center operations on the Genesys Cloud platform. This deployment leverages AI-powered experience orchestration to enhance guest... services and deliver more personalized hospitality. The solution aims to modernize IHGs customer interactions and elevate the overall guest experience in the hospitality sector.
