Hospitality Case Studies and Success Stories with Cognigy.AI
CASE STUDY Direct Travel
Cognigy.AI helped Direct Travel improve customer experience with a virtual assistant. Direct Travel added the assistant to MS Teams, Slack, and other platforms. The company wanted more self-service a...nd automation for customers. Cognigy.AI increased automation, self-service, and productivity. Direct Travel saw better customer experiences with this solution.
Cognigy.AI helped Direct Travel improve customer experience with a virtual assistant. Direct Travel wanted more automation and better service for travelers. They needed a solution that worked with MS... Teams, Slack, and their CRM. Cognigy.AI let them launch a virtual agent called Simon on these platforms. The results were more automation, more self-service, and higher productivity.
Cognigy.AI helped Humm Group launch a virtual assistant called Emm. Humm Group needed to support more customers as their business grew. Emm now gives 24/7 support and helps customers self-serve. The ...virtual assistant resolves over 50% of requests. It recognizes 94% of customer intents. Average handling time dropped by 15%. Both customers and agents are happier with the support experience.
Cognigy.AI helped Humm Group launch a virtual assistant called Emm. Humm Group needed to support more customers as demand grew. Emm gives 24/7 support and helps customers with tasks like opening acco...unts and explaining fees. The virtual assistant understands 94% of customer requests. It resolves over 50% of cases and cut average handling time by 15%. Both customers and agents are happier with the new system.
Banking Case Studies and Success Stories with Cognigy.AI
CASE STUDY Rentenbank
Cognigy.AI helped Rentenbank improve customer service with conversational AI. Rentenbank needed to guide clients through complex services and ensure smooth handover to live agents. They used Cognigy....AI’s low-code platform to quickly launch a phone bot and webchat. The solution covered over 500 subject areas and understood 90% of user intents. Customer ratings improved and service agents received better support.
Cognigy.AI helped Rentenbank improve customer service with conversational AI. The bank wanted clients to easily navigate complex services and get quick handover to live agents. They used a webchat to... answer questions about federal programs and a phone bot to support service agents. The solution covered over 500 subject areas and understood 90% of user intents. Rentenbank saw excellent customer ratings and faster service for their clients.
Computer Software Case Studies and Success Stories with Cognigy.AI
CASE STUDY Kofax
Cognigy.AI helped Kofax improve its customer and partner support with an AI-powered chatbot. Kofax needed a scalable solution to help users find the right resources for complex enterprise software. C...ognigy.AI delivered an omnichannel experience and enhanced knowledge base search. The solution used intent recognition and natural language understanding. As a result, 80% of queries are now handled without Kofax team intervention, boosting productivity and reducing costs.
Cognigy.AI helped Kofax launch an AI-powered chatbot called Kofax Support KoBot. Kofax needed a better way for users to find resources across complex enterprise software solutions. Cognigy.AI provide...d omnichannel support and improved knowledge base search. The chatbot uses natural language understanding to match user intent with information. As a result, 80% of queries are now handled without Kofax team intervention, boosting productivity and cutting costs.
Cognigy.AI helped BICS launch a WeChat AI Agent for Chinese customers. The solution translates Chinese inquiries into English for support teams. BICS overcame WeChat's strict privacy and API challeng...es by using an intermediary layer. The new channel increased customer satisfaction and extended support options. BICS now offers real-time translation and better service for its Chinese users.
Cognigy.AI helped BICS launch a WeChat AI Agent for Chinese customers. BICS faced challenges with WeChat's API and strict privacy rules. They used an intermediary layer to connect WeChat, Cognigy, an...d Salesforce. BICS added secure SMS/OTP for identity checks. The solution enabled real-time English-Chinese translation and improved customer satisfaction.
Cognigy helped Mobily cut response times at its contact centers from 20 minutes to just 6 seconds. Mobily used Cognigy’s conversational AI to build one unified system linked to eight channels. This r...educed development work and improved time to market. Mobily saw higher customer satisfaction and enabled automated self-service and payments through social channels. Employee bots were also integrated into MS Teams and internal systems.
Cognigy.AI helped Mobily cut response times at its contact centers from 20 minutes to just 6 seconds. Mobily used Cognigy to build one unified conversational AI linked to eight channels. This reduced... development work and improved time to market. Customer satisfaction increased after the switch. Automated self-service and payments are now available through social channels.
Automotive Case Studies and Success Stories with Cognigy.AI
CASE STUDY Toyota
Cognigy.AI helped Toyota improve customer support with AI agents for chat and phone. Toyota used over 25 AI agents to handle daily inquiries and reduce the workload on service agents. The solution en...abled 95% of users to book directly with the AI agent and achieved a 98% user satisfaction rate. Waiting times dropped, and live agents could focus on complex issues. The AI voicebot 'E-Care' proactively called vehicle owners about warning lights, making sure safety alerts were never missed.
Cognigy.AI helps Toyota deliver better customer service with AI agents for chat and phone. Toyota uses over 25 AI agents to handle daily customer questions and reduce the workload for live agents. 95...% of users book directly with the AI agent, and 98% love the AI service. The solution cuts phone wait times and lets live agents focus on complex issues. Toyota's voicebot 'E-Care' calls owners when a warning light appears, making sure safety warnings are never missed.
Transportation/Trucking/Railroad Case Studies and Success Stories with Cognigy.AI
CASE STUDY DHL
Cognigy.AI helped DHL improve customer service in their contact center. DHL manages over 15 billion letters and parcels each year and handles about 30 million customer service inquiries. The company ...faced challenges in keeping service quality high at this scale. By using the AI Agent Paula, DHL made its customer service operations better. The solution shows how conversational AI can change customer support for large logistics companies.
Cognigy.AI helped BVG, Berlin's largest public transportation company, manage rising customer inquiries. BVG used Cognigy’s AI Agents for phone and chat to automate customer service. The solution ach...ieved an 80% automation rate for voice-based route planning. BVG now handles over a million conversations per year with GDPR-compliant AI. This improved service quality and efficiency for passengers.
Cognigy.AI helped DHL manage over 30 million customer service inquiries each year. DHL used the AI Agent, Paula, to improve customer service in their contact center. The solution made it easier to ke...ep service quality high at a large scale. DHL now delivers better customer service with the help of conversational AI. The platform supports 24/7 service for customers and employees on any channel.
Cognigy.AI helped BVG, Berlin's largest public transportation company, manage rising customer inquiries. BVG used AI Agents across phone, app, and chat to automate customer service. The solution focu...sed on route planning, travel times, and ticket information. BVG achieved an 80% automation rate for voice AI in route planning. The AI Agents now handle over a million conversations per year, meeting GDPR standards and improving service quality.
Retail Case Studies and Success Stories with Cognigy.AI
CASE STUDY Mister Spex
Cognigy.AI helped Mister Spex, a leading online optician, improve customer service by automating phone interactions with an AI Phone Agent. The solution automated 88% of return label requests and ach...ieved a 70% caller verification rate. Mister Spex saved 30 seconds per call and increased intelligent routing accuracy to 96%. The AI Agent also automated 52% of 'Where is My Order' inquiries. These results were achieved within three months of implementation.
Cognigy.AI powers the Lidl Instore Voice Assistant (LIVA) for Schwarz IT. Lidl employees use headsets to talk to a digital voice agent. They get product details and stock levels fast. The AI agent he...lps open or close tills and reduces walking time in stores. Schwarz IT, Lidl Stiftung, and Cognigy won a RETA Award for this solution.
Cognigy.AI powers the Lidl Instore Voice Assistant (LIVA) for Schwarz IT. Lidl employees use headsets to talk to a digital voice agent. They get product details, check stock, and manage tills with vo...ice commands. The AI agent connects to store systems and gives fast answers. This helps employees move less and work faster. The solution won a RETA Award for retail technology innovation.
Cognigy AI Phone Agent helped Mister Spex, a leading online optician, improve customer service. The AI agent automated phone tasks like caller verification and parcel tracking. 88% of return label re...quests are now fully automated. 70% of callers are verified by AI. Each call is 30 seconds shorter. Intelligent routing accuracy rose to 96%. These results came just three months after launch.
Utilities Case Studies and Success Stories with Cognigy.AI
CASE STUDY E.ON
Cognigy.AI helps E.ON scale customer service with AI-powered agents for phone and chat. E.ON uses over 30 AI agents to automate 70% of customer interactions. The platform handles more than 2 million ...AI conversations each year. E.ON reduces customer service workload and costs. Cognigy.AI fits into E.ON’s IT systems and supports global rollouts.
Cognigy Knowledge AI helped Salzburg AG launch a multimodal digital chat AI agent called LEA. LEA supports energy, telecom, water, e-mobility, and public transport services. The AI agent saves 2,500 ...calls to the contact center each month and handles 160,000 customer interactions yearly. User satisfaction with the AI service is 89%. Over 4,000 purchases have been made via the AI agent. Salzburg AG saw more than 58% user growth after using Cognigy Knowledge AI.
Cognigy.AI helped Essent, the largest energy company in the Netherlands, automate customer support. Essent used Agent Copilot, Chat, and Voice AI to handle all incoming chat conversations with AI fir...st. The solution automated 55% of live chat conversations. Essent saved 2 million euros annually. Customer satisfaction improved and the support team gained real-time knowledge.
Cognigy.AI helped AEGEA, a major sanitation company in Brazil, improve customer service on WhatsApp. AEGEA used Cognigy.AI to automate first-level support and connect with existing systems like Zende...sk and CRM. The AI Agent enabled self-service for bill payments and water supply inquiries. AEGEA achieved an 87% WhatsApp AI retention rate, 1.1 million AI conversations per month, and reduced customer service representative escalations by 80%. This led to faster service and less workload for support staff.
Cognigy.AI helped Essent, the largest energy company in the Netherlands, automate customer service. Essent used Agent Copilot, Chat, and Voice AI to handle 3 million calls and 900,000 chats each year.... The solution automated 55% of live chat conversations. Essent saved 2 million euros annually. Customer satisfaction improved and support teams got real-time knowledge.
Cognigy.AI helped AEGEA, a leading sanitation company in Brazil, improve customer service on WhatsApp. AEGEA used Cognigy.AI to automate first-level support and connect with existing systems like Zen...desk and CRM. The AI Agent handled 1.1 million conversations per month and achieved an 87% retention rate on WhatsApp. Customer service escalations dropped by 80%. AEGEA now delivers faster, more efficient service to over 31 million people.
Cognigy.AI helps E.ON scale customer service with AI-powered agents for phone and chat. E.ON automates 70% of customer interactions using Cognigy.AI. The platform supports over 2 million AI conversat...ions each year and runs more than 30 live AI agents. E.ON chose Cognigy.AI for its modularity, easy integration, and user-friendly interface. This solution reduces workload and costs for E.ON's customer service teams.
Cognigy Knowledge AI helped Salzburg AG improve customer and staff satisfaction with its digital chat AI agent, LEA. The AI agent supports services like energy, telecommunications, water, e-mobility,... and public transport. Salzburg AG saved 30,000 calls annually in its contact center and achieved 89% user satisfaction. The AI agent handled 160,000 customer interactions each year and processed over 4,000 purchases. The solution allowed human agents to focus on complex issues while the AI managed routine tasks.
Health, Wellness and Fitness Case Studies and Success Stories with Cognigy.AI
CASE STUDY Personify Health
Cognigy.AI helped Personify Health improve member support with a fully trained AI Agent. The team integrated the AI Agent with Zendesk LiveChat and deployed it across four service points. The solutio...n focused on seamless user experience and multi-platform access. Within one month, Personify Health saw a 20x increase in containment and reached a 40% containment rate. The AI Agent achieved a 97% intent score, transforming customer support.
Cognigy.AI helped Personify Health improve member support with a fully trained AI Agent. The team integrated the AI Agent with Zendesk LiveChat and focused on user experience and multi-site deploymen...t. Before, their bot had a 3% containment rate. After launching Cognigy.AI, they reached a 40% containment rate and a 97% intent score in just one month. The solution changed how Personify Health delivers support to its members.
Insurance Case Studies and Success Stories with Cognigy.AI
CASE STUDY An insurance company
Cognigy.AI helps insurance companies automate minor car accident claims using WhatsApp. Manual claim handling increases contact center costs and frustrates customers. With Cognigy.AI, claims are proc...essed automatically through a secure and friendly chat. This reduces contact center volume and speeds up the process. Customers get faster service and higher satisfaction.
Government Administration Case Studies and Success Stories with Cognigy.AI
CASE STUDY Smart City Duisburg Innovation Center
Cognigy.AI helped the Smart City Duisburg Innovation Center improve public service. The city faced high volumes of calls and emails and struggled to hire enough support staff. In the first year, they... launched 6 bots, including digital assistants for HR and IT and a voice bot for metering services. The solution covered over 1,000 subject areas. Employees felt empowered, and services became more efficient and accessible.
Cognigy.AI helped the Smart City Duisburg Innovation Center improve public service. The city faced many emails and calls about services. It was hard to find enough skilled staff. Cognigy.AI deployed ...6 bots in the first year. The bots covered over 1000 subject areas. Voice bots handled power metering and e-government self-service. Employees felt empowered and transactions became smooth. Citizens got better access to information and support.
Consumer Goods Case Studies and Success Stories with Cognigy.AI
CASE STUDY Henkel Consumer Brands (HCB)
Cognigy.AI helped Henkel Consumer Brands improve customer engagement. Henkel used over 25 AI agents in more than 11 countries. The solution worked across 7 channels, including Instagram and Facebook ...Messenger. Henkel handled 5 million AI conversations and gained deeper consumer insights. The platform let Henkel scale support and connect with customers faster. Henkel saw better brand experiences and stronger relationships with consumers.
Cognigy.AI Agents helped Henkel Consumer Brands improve customer relationships. Henkel needed faster, smarter support across many digital channels. They used over 25 AI agents in more than 11 countri...es and 7 channels, including Instagram and Facebook Messenger. The solution enabled 5 million AI conversations and gave Henkel deeper consumer insights. Henkel now delivers quick, direct help and builds stronger connections with consumers.
Manufacturing Case Studies and Success Stories with Cognigy.AI
CASE STUDY Lippert
Cognigy.AI helped Lippert manage complex customer support. Lippert used AI agents for chat to answer questions about part pricing, availability, and order status. The solution cut customer support co...sts by 80%. Lippert saw a 37% containment rate and handled over 178,000 automated conversations per year. Store conversions increased through self-service AI.
Cognigy.AI helped Bosch automate tasks and improve workforce efficiency. Bosch used Cognigy.AI to build over 90 AI agents for internal and external use. The solution increased first resolution rate t...o 76% in sales chat for drive and control technology. Bosch also launched a global HR AI agent for employees. The platform delivered robust self-service, streamlined processes, and significant cost savings.
Cognigy.AI helped Lippert manage complex customer support. Lippert used AI agents for chat to answer questions about part pricing, availability, and order status. The solution cut customer support co...sts by 80%. Lippert saw a 37% containment rate and more than 178,000 automated conversations per year. Store conversions increased with self-service AI.
Information Technology and Services Case Studies and Success Stories with Cognigy.AI
CASE STUDY DATEV
Cognigy Voice AI Agent helped DATEV, a top German IT service provider, handle over 1.5 million support calls each year. The AI Agent managed phone authentication with over 99.9% success. It reduced a...verage handling time for routine questions. The solution improved user experience for both business users and legal experts. DATEV kept high data protection standards while easing pressure on service teams.
Cognigy.AI helped Calen.ai launch a virtual agent for appointment booking by voice and chat. The solution integrates with calendars and sends confirmations, making the process easy and personal. Cale...n.ai’s digital assistant now covers over 8,000 responses and saves each agent more than 200 hours per year. The platform improved customer service, made booking smoother, and increased customer loyalty. Calen.ai chose Cognigy.AI for its strong integrations, flexibility, and ease of use.
Cognigy Voice AI Agent helped DATEV handle over 1.5 million support calls each year. The AI Agent improved phone authentication with a success rate of over 99.9%. It reduced average handling time for... routine questions. The solution used large language models to understand callers and guide them. DATEV saw better customer service and less pressure on support teams.
Cognigy.AI helped Calen.ai launch a virtual agent for appointment booking using voice and chat. The solution automates the entire scheduling process and updates calendars with smart integrations. Cal...en.ai's digital assistant now covers over 8,000 responses and saves each agent more than 200 hours per year. Customers find the system easy and intuitive, leading to higher acceptance and loyalty. The platform's flexibility and integrations make it a top choice for voice interfaces.
Pharmaceuticals Case Studies and Success Stories with Cognigy.AI
CASE STUDY A leading pharmaceutical company
Cognigy.AI helped a leading pharmaceutical company speed up the launch of a new drug. The sales team needed to meet pharmacists quickly and manage sales tasks while on the road. The company used Cogn...igy.AI to create a voice-based virtual assistant that connects with Salesforce. Sellers could access customer data and manage meetings hands-free. This solution made the sales process faster and easier for the team.
Cognigy.AI helped Bayer launch an AI Agent called DSO Go. Bayer needed a better way for employees to find information during a big company reorganization. The AI Agent, powered by Cognigy.AI and Gene...rative AI, gave fast answers about the new operating model. It worked in 9 languages and was available in chat. In the first two months, 19,000 unique users used it. The satisfaction rate was over 80%. The AI Agent became a key part of meetings and daily work.
Cognigy.AI helped Bayer launch DSO Go, an AI Agent that supports employees during major organizational change. The tool uses generative AI to answer questions and provide information about Bayer's ne...w operating model. DSO Go was deployed in just 4 months. It supports 9 languages and reached 19,000 unique users in the first two months. The solution achieved an 80% satisfaction rate among employees.
Cognigy’s AI Agent helped Frontier Airlines move all customer service to chat, ending phone support. The AI Agent now handles 800,000 conversations each month. Frontier saw higher NPS scores and a hi...storic low in average handle time. The solution improved cost efficiency and increased contact resolution. Frontier managed 15% to 30% annual growth while keeping customer service strong.
Cognigy.AI helped Lufthansa Group manage a surge in customer inquiries during the Covid-19 pandemic. Lufthansa used Cognigy.AI to build over 16 AI-powered virtual agents for customer service. These a...gents handled 16 million customer interactions per year, with peaks up to 375,000 per day. The solution enabled multi-lingual support and integrated with Facebook Messenger and live chat. Lufthansa reduced costs and improved customer service without increasing headcount.
Cognigy.AI helped Lufthansa handle high customer demand during COVID-19. Lufthansa used Cognigy to build self-service AI agents for rebooking, travel info, and refunds. The solution replaced an infle...xible in-house chatbot. Lufthansa now runs over 16 customer service AI agents. These agents manage more than 16 million conversations yearly and 375,000 daily at peak times. Lufthansa says Cognigy.AI is user-friendly and lets them build advanced, multi-lingual AI agents at scale.
Cognigy.AI helped a leading pharmaceutical company speed up the launch of a new drug. The sales team used a voice-based virtual assistant that worked with Salesforce. This let sellers access customer... info and manage sales while driving. The solution made it easier for sellers to prepare for meetings and record notes on the go. The company reduced time to market and increased productive time for sales.
Cognigy’s AI Agent helped Frontier Airlines move all customer service to chat, turning off phone support. The AI Agent now handles 800,000 conversations each month. Frontier saw a 15% to 30% annual g...rowth while keeping costs low. Customer satisfaction improved, with a higher NPS and faster response times. The AI Agent manages bookings, baggage, refunds, and hands off to live agents when needed.
Cognigy.AI helps Robert Bosch, a global engineering and technology company, use AI agents to improve self-service and streamline processes. Bosch achieved a 76% first resolution rate by AI agent on c...hat in sales for drive and control technology. Over 90 AI agents are available internally and externally. Bosch uses a GenAI-powered HR agent for employees worldwide. The solution led to accelerated automation, a future-proof workforce, and significant cost savings.
Cognigy.AI helped Lufthansa manage high customer demand during the Covid-19 pandemic. Lufthansa used Cognigy.AI to build scalable self-service AI agents for customer support. These AI agents handled ...rebookings, travel info, flight alternatives, and refunds. Lufthansa deployed over 16 customer service AI agents. The solution managed more than 16 million conversations yearly and up to 375,000 daily during peak times. This reduced pressure on call centers and improved customer service without extra cost or staff.
Careington Implements Cognigy's Voice AI Solution to Boost Customer Service
Careington has deployed Cognigys voice AI solution to enhance its customer service operations. The implementation leverages conversational AI to automate and streamline customer interactions, aiming ...to improve response times and overall service quality. This adoption demonstrates Careingtons investment in advanced AI-driven customer engagement technologies.
Careington Implements Cognigy's Voice AI Solution to Elevate Customer Service Capabilities - PR Newswire
Careington has implemented Cognigy's voice AI solution to enhance its customer service operations. By deploying Cognigy's conversational AI platform, Careington aims to automate and improve customer ...interactions, driving efficiency and elevating service quality in the insurance and healthcare benefits sector.
