Real-World Case Studies and Customer Success Stories with Bloomfire

A trillion-dollar technology company needed to give its global partners fast and easy access to current information. They used Bloomfire... to improve how they manage and share knowledge. The solution helped partners find answers quickly. This made it easier for partners to stay updated and work better together. The company improved its partner knowledge management with Bloomfire.
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A leading cloud data services company wanted to improve how they managed knowledge. They used Bloomfire to help their teams... find and share information more easily. The platform made it easier for employees to work together and access important data. As a result, the company saw better teamwork and faster access to knowledge. This helped them support their customers more effectively.
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Bloomfire helped MuleSoft boost platform engagement to 90%. MuleSoft used Bloomfire to share sales and marketing materials with channel partners... worldwide. Before Bloomfire, reps struggled to find information and sent many repetitive emails. With Bloomfire, MuleSoft cut sales time to revenue by 16%. Sales partners now find answers themselves, making the process simple and efficient.
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Jackson Hewitt needed to onboard thousands of employees each year. They wanted to make sure tax preparers had the right... resources. They used Bloomfire to help with this process. Bloomfire made it easier for employees to find the information they needed. This improved the onboarding experience for new hires.
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A global financial technology company serves over 50 million users and 1 million businesses. They needed a better way to... manage their knowledge and content. They used Bloomfire to improve how they organize and share information. This helped their teams work together more easily. The company made their content management process simpler and more efficient.
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Dime Community Bank wanted to improve knowledge management and security. They used Bloomfire to help employees find information quickly. Employee... engagement increased a lot. Staff could get what they needed without using many channels. The solution made work easier for everyone.
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Top Credit Unions wanted to improve how their teams searched for information. They used Bloomfire to make it easier to... find and share knowledge. Users found the platform easy to use and navigate. The feedback from users was very positive. Bloomfire helped fill knowledge gaps and made search functions better.
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UT Health Science Center in Houston wanted to improve the experience for its employees. They used Bloomfire to help with... this goal. The platform helped employees find and share knowledge more easily. This made it easier for teams to work together. As a result, the employee experience at UT Health improved.
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Bloomfire helped Oak Street Health cut search time from nearly two minutes to just 25 seconds per answer. Search accuracy improved... from 43% to almost 100%. Internal NPS jumped by 116 points, showing a big boost in employee satisfaction. The platform made onboarding faster and more consistent. Bloomfire's AI-powered search and governance features kept knowledge fresh and easy to find during rapid growth.
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A global logistics company wanted to improve how it managed knowledge. The company used Bloomfire to help teams find and... share information more easily. Bloomfire made it easier for employees to access important documents and answers. This helped teams work together better. The company now shares knowledge faster and more efficiently.
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Giltner Logistics wanted to improve how they managed change and trained new employees. They used Bloomfire to help with these... challenges. With Bloomfire, they made their onboarding process much faster. They reduced onboarding time to one-third of what it was before. The quality of training stayed the same even though it was faster.
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Bloomfire helped VRBO cut onboarding ramp-up time for new support staff. Before, finding support documents was slow and chaotic, with... information scattered across Skype, Google Apps, and personal computers. After switching to Bloomfire, all knowledge is in one place, making it easy to find answers and share expertise. The team now onboards faster and answers customer questions more quickly. Reporting features give leaders clear insight into team engagement and accountability.
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Bloomfire helped Bord Bia connect insights across 15 global offices. The platform reduced duplicated research and knowledge loss from staff... turnover. Employees now find and share insights in real time, improving decision-making. Bord Bia saw up to 3.9 hours saved per week per employee and an 80% improvement in decision accuracy. Bloomfire drove a cultural shift, making knowledge sharing a core behavior.
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DraftKings used Bloomfire to centralize research and insights. The company wanted to improve how teams share and access knowledge. Bloomfire's... platform helped DraftKings organize information and make it easy to find. This led to better collaboration and faster decision-making. The solution supports enterprise intelligence and knowledge management.
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MLA Global wanted to improve how they manage knowledge. They used the Bloomfire platform to help with this. Chris Gunkel,... Executive Director at MLA Global, said that using a knowledge management platform like Bloomfire is important for serious knowledge management. The case highlights the value of using Bloomfire for better knowledge sharing and efficiency.
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Bloomfire helped Olive cut new hire onboarding time by one week. Employees now spend 75% less time searching for information.... 83% of team members use Bloomfire monthly. Olive uses Bloomfire to centralize knowledge and streamline onboarding. The platform's search and Slack integration improved internal communication. Bloomfire supports Olive's rapid growth and remote work needs.
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A leading telecommunications company wanted to improve how they managed knowledge. They needed to make it easier for employees to... find and share information. They used Bloomfire to centralize their knowledge and boost team efficiency. The new system helped employees work together better. It made it easier to find important information quickly.
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Parts Town used Bloomfire to manage technical support and training as they grew as a global leader in OEM restaurant equipment parts distribution. The company faced... challenges with a growing repository of technical knowledge. Bloomfire helped them organize and share information more efficiently. This improved team collaboration and made it easier to find answers. As a result, Parts Town increased efficiency in technical support and training.
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Bloomfire helped Orvis improve its customer service team. Orvis used Bloomfire's knowledge management platform to make information easy to find.... This helped their team answer customer questions faster. The platform made sharing knowledge simple. Orvis saw better customer service results with Bloomfire.
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Bloomfire helped Topline Strategy Group save an average of 10 minutes per user per search. The platform improved knowledge sharing... and team collaboration. Topline Strategy Group achieved a 14:1 ROI from time savings alone. Bloomfire made it easier for teams to work together and find information quickly.
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Lessen used Bloomfire to improve knowledge management. The company connects property owners and managers with a large network of service... affiliates. Bloomfire helped Lessen organize and share information across teams. This made it easier for employees to find answers and work together. Lessen streamlined their processes and improved team collaboration with Bloomfire.
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A leading home warranty company wanted to improve how it managed knowledge. The company needed better access to information and... a more efficient way to share knowledge. They used Bloomfire to help with these needs. The solution made it easier for employees to find and use important information. This helped the company work better and faster.
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A leading luxury accessories brand wanted to improve how it managed knowledge. The brand used Bloomfire to make sharing and... finding information easier. The solution helped teams work together better. The brand became more efficient in handling knowledge. This led to smoother operations and better results for the company.
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Bloomfire helped Washington State Department of Retirement Systems centralize knowledge for over 950,000 public employees and retirees. DRS replaced fragmented... tools like SharePoint and binders with a secure, scalable knowledge hub. AI-powered search and analytics improved onboarding, cut time to proficiency by 3 months, and reduced operational risk. Employees now access accurate answers quickly, supporting a major pension system overhaul. Bloomfire enabled a culture shift to daily, consistent knowledge sharing.
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Bloomfire helped Alphabroder improve their average handle times. Alphabroder used Bloomfire's knowledge management platform to make information easy to find.... This led to faster responses for their team. The solution improved efficiency in customer support. Alphabroder saw better results in their operations.
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Parts Town used Bloomfire to improve training and technical support. The company needed a better way to share knowledge with... its team. Bloomfire's platform made it easy to find and use important information. This helped Parts Town train employees faster and support customers better. The solution made work more efficient for everyone.
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Bloomfire helped Metagenics cut internal conference calls by 70%. The sales team of 150 reps now uses Bloomfire twice daily... to find information fast. Before, reps struggled to locate up-to-date documents in email. Bloomfire made onboarding easier and improved knowledge sharing. The platform expanded to customer service, saving time and standardizing answers. Metagenics plans to roll out Bloomfire to more departments.
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PennyMac wanted to make customer service knowledge easy to find and use. They used Bloomfire to help their team access... and learn important information. Now, 500 employees use Bloomfire for knowledge access and learning. 86% of users actively browse and review content. There have been over 10,000 contributions on the platform.
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ICF is a global professional services company with over 5,000 employees. They needed a way to answer questions in real... time for their teams around the world. ICF used Bloomfire to help with real-time Q&A. This helped their teams get answers quickly. It made it easier for people to share and find information.
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Dexcom wanted to better understand their customers and work more efficiently. They used Bloomfire to help manage and share knowledge.... After using Bloomfire, 90% of Dexcom employees who used the platform said they were satisfied or very satisfied. This helped Dexcom improve how they work and learn from customer insights.
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Aite Group is a research and advisory firm in Boston. They wanted to make employee onboarding faster and better. They... used Bloomfire to help train new hires. Bloomfire also helped them share best practices more easily. As a result, new hire training improved. Communication of best practices also got better.
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Asure Software wanted to help their sales, services, and support teams work better together. They used Bloomfire to make it... easier for teams to share and find information. This helped teams work faster and more smoothly. The company saw better teamwork and improved results after using Bloomfire.
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MGM Resorts International is a global leader in hospitality and entertainment. They wanted to improve how their teams find and... use information. MGM used Bloomfire’s Enterprise Search to help employees quickly find what they need. This made their operations more efficient. The new system helped teams work better together.
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