Zoho Survey: Zoho Survey allows users to create free online surveys and questionnaires. It is used for collecting data on customer satisfaction, feedback, business, research, HR, and more.
Retently: Recently, B2B companies have been sending NPS, CSAT, and CES surveys to clients. Feedback is gathered, analyzed, and acted upon for improved customer experience management.
This comparison report of Zoho Survey vs. Retently is based on a specific set of business needs and context. The comparison uses 5596 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Zoho Survey and Retently
Zoho Survey, SurveyLegend, SmartSurvey, etc., belong to a category of solutions that help Customer Feedback Management, whereas Retently, Customer Radar, Ushur, etc., belong to a category of solutions that help Customer Experience Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Zoho Survey covers Collecting Feedback, Engaging Conversational Surveys, Communication Management with E-Mail, Social Media Management with Social Media, etc.
Retently focuses on Customer Feedback Management with Promotions, Social Media Management, Engagement Management with Promotions, Communication Management with E-Mail, etc.
"ZOHO Survey is a godsend! Surveys are easy to make. It's seamless for respondents, and reports are easy to generate. We could not be more pleased. Thank you ZOHO! " - Dr. Gregory Brock
"Retently helps us to easily measure our customer experience and identify key drivers behind customer satisfaction! " - Henrik Eriksson
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Zoho Survey and Retently: Best activities based on customer satisfaction
Zoho Survey in Action: Unique Activities
How does Zoho Survey address your Collecting Feedback Challenges?
"...I use the survey for client assessments and likeability of my business...." Peer review by Krystina P, Manager of Revenue, Financial Planning & Analysis, Computer Software
How efficiently Does Zoho Survey manage your Engaging Conversational Surveys?
"...I am looking to not only engage in real time but also send reports back to the individual...." Peer review by Terry W., Education
How efficiently Does Zoho Survey manage your Communication Management?
"...Helps me manage social media interactions...." Peer review by User
How does Zoho Survey address your Market Research Challenges?
"...It provides a lot of functionalities to collect information through a simple process by creating online surveys for companies and different areas of work such as marketing research, human resources among many others that need to get a great data for research and commercial purposes...." Peer review by Ahmad B, Human Resources Generalist, Management Consulting
Retently in Action: Unique Activities
What makes Retently ideal for Workflow Management?
"...This allows you to configure the platform according to your current workflows and the changing requirements of your company...." Peer review from Featured Customers
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Enter new markets internationally or locally
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Improve efficiency
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Improve internal communications
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Launch new products
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Grow market share
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Improve brand engagement
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Improve digital and social presence
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Manage risk
- See 8 more
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Increase sales & revenue
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Enter new markets internationally or locally
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Build brand awareness
- See 3 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
| Zoho Survey | Retently | |
|---|---|---|
| Peer score | 4.4 | 4.7 |
| Peer insights | 4546 | 1050 |
| Top industries |
Information Technology And Services 13.0%
Education 11.0%
Marketing And Advertising 6.0%
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Information Technology And Services 67.0%
Marketing And Advertising 28.0%
Banking 2.0%
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| SMB and Mid-Market | 68.0% | 71.0% |
| Enterprise | 32.0% | 29.0% |
| Pricing | Zoho Survey | Retently |
Integrations
Ecosystem partners each product commonly connects with.
Zoho Survey
News
Latest Zoho Survey news
Zoho Launches Nigeria Edition of Zoho Books for VAT, E-Invoicing Compliance
Zoho launched the Nigeria edition of Zoho Books, a cloud-based accounting solution, to aid businesses in VAT and e-invoicing compliance. This edition includes AI-native financial tools for managing finances, offering features like VAT rate automation, e-invoice submission, and anomaly detection. The launch is part of Zoho's finance suite, which includes various applications tailored for local tax needs in multiple countries.
How efficiently Does Zoho Survey manage your Social Media Management?