Zoho Survey: Zoho Survey allows users to create free online surveys and questionnaires. It is used for collecting data on customer satisfaction, feedback, business, research, HR, and more.
BirdEye: Birdeye is the leading review and messaging platform for multi-location businesses. Reviews are managed, leads converted, surveys conducted, and referrals obtained.
This comparison report of Zoho Survey vs. BirdEye is based on a specific set of business needs and context. The comparison uses 11298 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Zoho Survey and BirdEye
Zoho Survey, SurveyLegend, SmartSurvey, etc., belong to a category of solutions that help Customer Feedback Management, whereas BirdEye, Podium, ReviewTrackers, etc., belong to a category of solutions that help Reviews and Reputation. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Zoho Survey covers Collecting Feedback, Engaging Conversational Surveys, Communication Management with E-Mail, Social Media Management with Social Media, etc.
BirdEye focuses on Rating And Review Management, Customer Feedback Management, Engagement Management with Social Media, Reputation Management, etc.
"We are very pleased with the Survey product from Zoho. Simple to use with excellent support. " - Alun Rafique.
"BirdEye is a game changer!! We had been in business for about 15 years when we started using BirdEye. We had hard copies of reviews but mainly had a few select people hitting review sites to complain. Our reputation was not accurately reflected onli...ne. When we started using BirdEye we immediately started see all of our positive reviews being posted online. We could also have the opportunity to fix problems with unhappy customers before they became a problem. I couldn't be happier with this product! So Easy to Use! Immediate Results! Quality Control at its finest! " - Heidi Morrison
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Zoho Survey and BirdEye: Best activities based on customer satisfaction
Zoho Survey in Action: Unique Activities
How does Zoho Survey address your Collecting Feedback Challenges?
"...so I use this software to take surveys of our customers and this help us to improve our mistake and serve better to our customer...." Peer review by Riya C, Sales Manager, Automotive
How can Zoho Survey optimize your Engaging Conversational Surveys Workflow?
"...The design also very engaging and our customers loves it...." Peer review by Kaisara A, Program Assistant
What benefits does Zoho Survey offer for Communication Management?
"...Is a very complete platform, its acquisition prices are competitive to those of other platforms, offers solutions to companies and people in terms of creating surveys, and can reach even more people by being able to send them by email and upload them to the cloud...." Peer review by ferd p, Community Manager , Real Estate
What solutions does Zoho Survey provide for Market Research?
"...I'm using this website to conduct some market research for my startup and this allows me to gather info across several cities in Canada just by sharing the survey's link to my Facebook/Instagram/Snapchat friends...." Peer review by User
BirdEye in Action: Unique Activities
Why is BirdEye the best choice for Rating And Review Management?
"...The platform very easily helps my clients get more reviews, consistently, with higher star ratings on Google, Facebook and trip advisor...." Peer review by Lynn H, President/Owner, Marketing and Advertising
What solutions does BirdEye provide for Reputation Management?
"...BirdEye is changing the game with reputation management...." Peer review by Aaron Metzger, Founder, CATAPULT.digital
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Enter new markets internationally or locally
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Improve efficiency
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Improve internal communications
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Launch new products
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Grow market share
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Improve brand engagement
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Improve digital and social presence
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Manage risk
- See 8 more
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Acquire customers
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Improve digital and social presence
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Enhance customer relationships
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Increase sales & revenue
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Build brand awareness
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Scale best practices
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Establish thought leadership
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Improve ROI
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Improve efficiency
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Improve internal communications
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Grow market share
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Enter new markets internationally or locally
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Improve brand engagement
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Improve consistency
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Launch new products
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Increase customer life time value
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Improve visibility
- See 14 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
| Zoho Survey | BirdEye | |
|---|---|---|
| Peer score | 4.4 | 4.8 |
| Peer insights | 4546 | 6752 |
| Top industries |
Information Technology And Services 13.0%
Education 11.0%
Marketing And Advertising 6.0%
|
Hospital & Health Care 16.0%
Consumer Services 10.0%
Medical Practice 10.0%
|
| SMB and Mid-Market | 68.0% | 88.0% |
| Enterprise | 32.0% | 12.0% |
| Pricing | Zoho Survey | BirdEye |
Integrations
Ecosystem partners each product commonly connects with.
Zoho Survey
News
Latest Zoho Survey news
WhatsApp messages for events: Zoho Backstage enhancements
Zoho has enhanced its Zoho Backstage platform with new WhatsApp integration features. These include delivery reports for message tracking, scheduled notifications, expanded automation triggers for various stakeholders, and improved account management. These updates aim to streamline event communication, offering organizers greater visibility and flexibility in managing WhatsApp messaging.
Latest BirdEye news
Upgraded Birdeye AI Insights Closes the CX Loop for Multi-Location ...
Birdeye has launched an upgraded version of its AI-powered customer experience product, Birdeye Insights. The new features include prioritized recommendations, action tracking, and outcome dashboards, which help multi-location brands manage customer data effectively. The product integrates customer sentiment, reputation, and listings health into a single view, enhancing decision-making and accountability.
How does Zoho Survey facilitate Social Media Management?