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Zoho CRM vs Second CRM: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Zoho CRM vs. Second CRM is based on a specific set of business needs and context. The comparison uses 24297 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Zoho CRM and Second CRM

Zoho CRM, Second CRM, HubSpot CRM, Hubspot Sales Hub, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Zoho CRM covers Engagement Management, Contact List Management with E-Mail, Lead Management, Communication Management with E-Mail, etc.

Second CRM focuses on Sales Document Management, Workflow Management with E-Mail, Engagement Management, Communication Management with E-Mail, etc.

"Zoho CRM is a very comprehensive suite of software products that you can integrate to help you handle all the operations of your company. And the support is excellent. The response time when I call in is excellent. Very impressed. I have used other ...CRM packages and never have I been so satisfied with a solution. " - Brent Faas

"It’s been a pleasant journey with Second CRM for the past few years. The team is extremely helpful, especially providing customization, support and advice to meet our requirements. Big thumbs up to the team for the great service! " - Jessica T

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Zoho CRM

Focus area

Zoho CRM is better than Second CRM for

Software Failure Risk

  • medium

logo Second CRM

Focus area

Second CRM is better than Zoho CRM for

Software Failure Risk

  • low

About

Zoho CRM | Trust your sales to the CRM trusted by the world, Connect with your customers wherever they are

CRM Solutions & Tools for Business Productivity. | SecondCRM

Age

1996

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

130

63

Total Goals
(we found evidences for)

19

9

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up

engaging with scheduling & cadence


contact list management

creating contact list


communication management

sending & publishing communications

tracking & monitoring communications





sales document management

proposal & quote management



social media management

social media analytics

managing social media account

scheduling post to social media

engaging on social media

monitoring social media



generation of new leads


campaign management

campaign analytics

campaign monitoring


relationship management


sales call management

meeting management

call transcription



conversion management




pipeline management


products & pricelist management


training & onboarding



opportunity management


account management



business development


lead qualification

lead qualification: technographic

lead qualification: demographic

lead qualification: firmographic


customer feedback management

measuring customer satisfaction


subscription management


follower management



social media marketing


content management



competitive intelligence




rating and review management


billing and invoice management


promotion management




discount management


trade show marketing


loyalty management

identify target customers

customise loyalty program


performance management





customer case management


sales review & feedback



conference call management



channel management


touchpoint management


knowledge management


personalized marketing



segmentation and targeting


calendar management


revenue cycle management


sales commission management


relationship marketing





database marketing



lifetime value management



advocacy management


payment management




courses & assessment

create learning path




Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve ROI

  • Improve internal communications

  • Grow market share

  • Scale best practices

  • Enter new markets internationally or locally

  • Improve efficiency

  • Launch new products

  • Improve stakeholder relations

  • Improve digital and social presence

  • Improve consistency

  • Build brand awareness

  • Improve brand engagement

  • Shorten ramp up time

  • Improve visibility

  • Establish thought leadership

  • Increase customer life time value

  • See 16 more
  • Increase sales & revenue

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve efficiency

  • Launch new products

  • Improve brand engagement

  • Build brand awareness

  • Improve ROI

  • See 6 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • text SMS

  • offline

  • social media

  • point of sale

  • website

  • omnichannel

  • on premises

  • chat

  • promotions

  • mobile

  • mobile app

  • events

  • See 11 more
  • e-mail

  • phone calls

  • text SMS

  • offline

  • social media

  • point of sale

  • website

  • omnichannel

  • on premises

  • chat

  • promotions

  • mobile

  • mobile app

  • events

  • See 11 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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Business Setting