Second CRM: Product updates, Customer stories, and Insights | 2026 Cuspera

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Customer stories

Second CRM gives All Measure Technology a web-based platform for sales and marketing teams. Teams in different countries use it to manage work. The support team answers questions fast. The platform helps organize sales and marketing tasks. All Measure Technology finds the service professional and reliable.
iKargo is a technology company that connects shippers and transporters. They needed a technology partner to automate their e-commerce business. With a limited budget, they sought a one-stop solution provider. After evaluating options, they chose Second CRM. Second CRM implemented the solution in six weeks. iKargo was impressed with the speed and flexibility of the solution, allowing future scalability.
Second CRM helped MedKlinn International Sdn Bhd manage their customer database and sales process. The team at Second CRM provided helpful customization, support, and advice. MedKlinn found the service reliable and appreciated the great support. The solution improved their ability to track customer interactions and sales activities. This made their operations smoother and more efficient.
2FootPrint DotCom is growing fast in the managed print services industry. They faced challenges in managing growth and needed to redefine their operations. They chose Second CRM to help with digital transformation. The project was broken into phases to manage the transformation effectively. Second CRM supported 2FootPrint DotCom in their journey to streamline operations and manage growth.
Second CRM helped REDmoney Group move from an on-premise CRM to a web-based solution. The sales team now accesses data from anywhere, improving efficiency and productivity. Second CRM automated sales, marketing, and reporting processes. The system supports media subscriptions, targeted email campaigns, and dynamic dashboards. REDmoney Group saw better data consistency and easier project management across global offices.
Second CRM helped WWF-Malaysia manage donations for their DRTV campaign. The CRM integrated with SMS and call centre solutions, letting donors pledge by SMS and automating donor data collection. WWF-Malaysia could confirm pledges, issue receipts, and generate custom reports. The system reduced manual work and improved campaign organization. Integration with iSentric enabled bulk SMS handling for all service providers.

Second CRM Product Overview

SecondCRM delivers a cost-effective cloud-based customer relationship management solution tailored for businesses in Malaysia and Singapore. It offers a unique proposition with a free lifetime subscription for up to five users, making it accessible for small to medium enterprises. The platform is designed to support business growth by integrating seamlessly with existing systems, thereby eliminating the inefficiencies of manual operations and isolated applications. Trusted by numerous clients across Asia, SecondCRM provides a secure environment for managing customer data. Its award-winning status underscores its reliability and effectiveness in enhancing customer engagement and streamlining business processes.

How satisfied the customers are with Second CRM use-cases

Reviews

"We had three requirements for the selection of a CRM system. Firstly, a Malaysian CRM company with a good track record, trusted hosting service for data security and lastly, local support that could be reached anytime. Second CRM has met all three r...equirements and surpassed our expectations." - Christopher P

"This On Demand Customer Relationship management tool has over the last 5 years been a reliable tool to our business, durable and a success to the customer support abss provide to her clients. Second CRM has also the advantage of being a user-friendl...y tool where users in the contact center can quickly get trained within a day or two on how to use it comfortably." - Irine L

Second CRM Customer Insights, Testimonials and Case Studies

How can Second CRM enhance your Sales Document Management process?

Why is Second CRM the best choice for Workflow Management?

How can Second CRM enhance your Engagement Management process?

How does Second CRM address your Communication Management Challenges?

What solutions does Second CRM provide for Lead Management?

What is Second CRM used for?

Second CRM is a CRM Software mainly used by its customers to Increase Sales & Revenue and Enhance Customer Relationships by Sales Document Management, Workflow Management and Engagement Management .

What are the top features of Second CRM?

Alerts: popups & Notifications, Recording and Personalization are some of the top features of Second CRM.

What are Second CRM alternatives?

Less Annoying CRM, HoneyBook, Sign In Solutions and Teamgate CRM are popular alternatives for Second CRM.

Where is Second CRM located?

Second CRM is headquartered at Cyberjaya, Selangor.

11 buyers and buying teams have used Cuspera to assess how well Second CRM solved their CRM needs. Cuspera uses 1234 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

CUSTOMERS	TESTIMONIALS
Christopher P Pyrogen Manufacturing Sdn Bhd	We had three requirements for the selection of a CRM system. Firstly, a Malaysian CRM company with a good track record, trusted hosting service for data security and lastly, local support that could be reached anytime. Second CRM has met all three requirements and surpassed our expectations. Testimonial By Christopher P
Irine L MYOB South Asia	This On Demand Customer Relationship management tool has over the last 5 years been a reliable tool to our business, durable and a success to the customer support abss provide to her clients. Second CRM has also the advantage of being a user-friendly tool where users in the contact center can quick...ly get trained within a day or two on how to use it comfortably. Testimonial By Irine L
Jessica T MedKlinn International Sdn Bhd	It’s been a pleasant journey with Second CRM for the past few years. The team is extremely helpful, especially providing customization, support and advice to meet our requirements. Big thumbs up to the team for the great service! Testimonial By Jessica T

CUSTOMERS	TESTIMONIALS
Christopher P Pyrogen Manufacturing Sdn Bhd	We had three requirements for the selection of a CRM system. Firstly, a Malaysian CRM company with a good track record, trusted hosting service for data security and lastly, local support that could be reached anytime. Second CRM has met all three requirements and surpassed our expectations. Testimonial By Christopher P
Irine L MYOB South Asia	This On Demand Customer Relationship management tool has over the last 5 years been a reliable tool to our business, durable and a success to the customer support abss provide to her clients. Second CRM has also the advantage of being a user-friendly tool where users in the contact center can quick...ly get trained within a day or two on how to use it comfortably. Testimonial By Irine L
Jessica T MedKlinn International Sdn Bhd	It’s been a pleasant journey with Second CRM for the past few years. The team is extremely helpful, especially providing customization, support and advice to meet our requirements. Big thumbs up to the team for the great service! Testimonial By Jessica T

Peers used Second CRM for sales document management and workflow management

Second CRM Competitors

More Second CRM Alternatives...

Second CRM Features

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FEATURE	RATINGS AND REVIEWS
Custom Reports	4.84/5 ★ Read Reviews (101)
Analytics	4.72/5 ★ Read Reviews (36)

CAPABILITIES	RATINGS AND REVIEWS
Custom Reports	4.84/5 ★ Read Reviews (101)
Analytics	4.72/5 ★ Read Reviews (36)

Software Failure Risk Guidance

for Second CRM

Overall Risk Meter

Low Medium High

Top Failure Risks for Second CRM

Second CRM Sdn Bhd Profile

Company Name

Second CRM Sdn Bhd

Company Website

https://www.secondcrm.com/

HQ Location

Cyberjaya, Selangor

Employees

11-50

Social

Financials

PRIVATE