Second CRM Overview

This is a summary of the comprehensive capabilities and benefits of Second CRM based on over 1234 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Second CRM, Vtiger Sales CRM, SalesNOW, Oracle CRM On Demand, Vtiger all-in-one CRM, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Second CRM is right for your needs? Our Cuspera AI engine can evaluate how Second CRM fits your specific business needs, industry, and context. Get your personalized assessment report today.

Second CRM supports business activities such as:

  • Sales Document Management
  • Workflow Management
  • Engagement Management
  • Communication Management
  • Lead Management

Second CRM can help you with many business goals, such as Increase Sales & Revenue, Enhance Customer Relationships, Acquire Customers, Scale Best Practices, Improve Efficiency, etc. It can help manage these activities if you use E-Mail and Text SMS for these needs. As a solution, Second CRM's capabilities include Alerts: Popups & Notifications, Recording, Personalization, etc.

Reviews

"...Efficiently record and get the complete picture of each customer, access all information including contacts, communication history, activities, shared documents, notes for phone calls and much more...." Second CRM Malaysia Singapore

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well Second CRM solved their CRM needs. Cuspera uses 1234 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities peers achieved using Second CRM.

Other priorities:

  • Acquire Customers
  • Scale Best Practices
  • Improve Efficiency
  • Launch New Products
  • Improve Brand Engagement
  • Build Brand Awareness
  • Improve ROI
See all business priorities See less business priorities

Use Cases

Peers recommend Sales Document Management , Workflow Management , Engagement Management , as the business use cases that they have been most satisfied while using Second CRM.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Sales Document Management

4.71/5 ★

Read Reviews (76)

"...Efficiently record and get the complete picture of each customer, access all information including contacts, communication history, activities, shared documents, notes for phone calls and much more...." Second CRM Malaysia Singapore
contract management

4.68/5 ★

Read Reviews (43)

"...Being able to meet and exceed the standard are managed by defining the SLA s (or service level agreements) for the different type of issues and ensure everybody is aware by email or SMS alerts. ..."
proposal & quote management

4.63/5 ★

Read Reviews (25)

"...Easily create quotes and invoices with the predefined templates and send directly to customers directly from the system, ready with online payment...."
document sharing

4.10/5 ★

Read Reviews (4)

"...Efficiently record and get the complete picture of each customer, access all information including contacts, communication history, activities, shared documents, notes for phone calls and much more...."
digital signature

3.59/5 ★

Read Reviews (1)

"...They can also log their hours and update job status and customer sign off. ..."
Workflow Management with E-Mail and Text SMS

4.76/5 ★

Read Reviews (57)

"...The workflows can be configured to send notifications to managers for all new claim submissions and also to team members upon approval or rejection, making the whole process smooth and fast moving. ..." CRM Claims Management Software
Engagement Management

4.87/5 ★

Read Reviews (35)

"...Follow up on customer email based on their preference using the conditions that you have pre-defined. ..." Email & Bulk SMS Marketing Software
engaging and following up

4.83/5 ★

Read Reviews (24)

"...At the time of the callback, a call back reminder window will pop up on the call center agent s CRM so that timely follow-ups can be done. ..."
PEER EXPERIENCES
Sales Document Management

4.71/5 ★

Read Reviews (76)

"...Efficiently record and get the complete picture of each customer, access all information including contacts, communication history, activities, shared documents, notes for phone calls and much more...." Second CRM Malaysia Singapore
contract management

4.71/5 ★

Read Reviews (43)

proposal & quote management

4.71/5 ★

Read Reviews (25)

document sharing

4.71/5 ★

Read Reviews (4)

digital signature

4.71/5 ★

Read Reviews (1)

Workflow Management with E-Mail and Text SMS

4.76/5 ★

Read Reviews (57)

"...The workflows can be configured to send notifications to managers for all new claim submissions and also to team members upon approval or rejection, making the whole process smooth and fast moving. ..." CRM Claims Management Software
Engagement Management

4.87/5 ★

Read Reviews (35)

"...Follow up on customer email based on their preference using the conditions that you have pre-defined. ..." Email & Bulk SMS Marketing Software
engaging and following up

4.87/5 ★

Read Reviews (24)

44+ more Business Use Cases

Our AI advisor, Wyz, harnessed 1234 insights from peers and experts to help you assess how these Second CRM use cases fit your CRM needs.

Frequently Asked Questions(FAQ)

for Second CRM

What is Second CRM used for?

Second CRM is a CRM Software mainly used by its customers to Increase Sales & Revenue and Enhance Customer Relationships by Sales Document Management, Workflow Management and Engagement Management .

What are the top features of Second CRM?

Alerts: popups & Notifications, Recording and Personalization are some of the top features of Second CRM.

What are Second CRM alternatives?

Vtiger Sales CRM, SalesNOW, Oracle CRM On Demand and Vtiger All-In-One CRM are popular alternatives for Second CRM.

Where is Second CRM located?

Second CRM is headquartered at Cyberjaya, Selangor.

Peers used Second CRM to Increase sales & revenue and Enhance customer relationships

Peer and Expert Opinion on Features

for Second CRM

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Alerts: popups & Notifications

4.81/5 ★

Read Reviews (64)
Recording

4.75/5 ★

Read Reviews (26)
Personalization

4.66/5 ★

Read Reviews (20)
Ticketing

4.51/5 ★

Read Reviews (18)
Live monitoring

4.74/5 ★

Read Reviews (18)
FEATURES RATINGS AND REVIEWS
Alerts: popups & Notifications

4.81/5 ★

Read Reviews (64)
Recording

4.75/5 ★

Read Reviews (26)
Personalization

4.66/5 ★

Read Reviews (20)
Ticketing

4.51/5 ★

Read Reviews (18)
Live monitoring

4.74/5 ★

Read Reviews (18)

IT and Other Capabilities

for Second CRM

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.83/5 ★

Read Reviews (94)
Data Export

4.83/5 ★

Read Reviews (53)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.83/5 ★

Read Reviews (94)
Data Export

4.83/5 ★

Read Reviews (53)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.78/5 ★

Read Reviews (251)
Phone Support

4.56/5 ★

Read Reviews (23)
Email Support

4.45/5 ★

Read Reviews (12)
Chat Support

4.42/5 ★

Read Reviews (11)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.78/5 ★

Read Reviews (251)
Phone Support

4.56/5 ★

Read Reviews (23)
Email Support

4.45/5 ★

Read Reviews (12)
Chat Support

4.42/5 ★

Read Reviews (11)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

4.84/5 ★

Read Reviews (101)
Analytics

4.72/5 ★

Read Reviews (36)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

4.84/5 ★

Read Reviews (101)
Analytics

4.72/5 ★

Read Reviews (36)

Software Failure Risk Guidance

?

for Second CRM

Overall Risk Meter

Low Medium High

Top Failure Risks for Second CRM

Vendor Profile Details

Company Name

Soft Solvers Solutions

Company Website

https://www.secondcrm.com/

HQ Location

Cyberjaya, Selangor

Employees

11-50

Social

Financials

PRIVATE