Second CRM Overview
This is a summary of the comprehensive capabilities and benefits of Second CRM based on over 1234 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Second CRM, Vtiger Sales CRM, SalesNOW, Oracle CRM On Demand, Vtiger all-in-one CRM, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Second CRM is right for your needs? Our Cuspera AI engine can evaluate how Second CRM fits your specific business needs, industry, and context. Get your personalized assessment report today.
Second CRM supports business activities such as:
- Sales Document Management
- Workflow Management
- Engagement Management
- Communication Management
- Lead Management
Second CRM can help you with many business goals, such as Increase Sales & Revenue, Enhance Customer Relationships, Acquire Customers, Scale Best Practices, Improve Efficiency, etc. It can help manage these activities if you use E-Mail and Text SMS for these needs. As a solution, Second CRM's capabilities include Alerts: Popups & Notifications, Recording, Personalization, etc.
Reviews
"...Efficiently record and get the complete picture of each customer, access all information including contacts, communication history, activities, shared documents, notes for phone calls and much more...." Second CRM Malaysia Singapore
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Second CRM solved their CRM needs. Cuspera uses 1234 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities peers achieved using Second CRM.
Use Cases
Peers recommend Sales Document Management , Workflow Management , Engagement Management , as the business use cases that they have been most satisfied while using Second CRM.
Read Peer Reviews and Expert Experience for Business Use Cases
BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
---|---|---|
Sales Document Management |
4.71/5 ★ |
"...Efficiently record and get the complete picture of each customer, access all information including contacts, communication history, activities, shared documents, notes for phone calls and much more...." Second CRM Malaysia Singapore |
contract management |
4.68/5 ★ |
"...Being able to meet and exceed the standard are managed by defining the SLA s (or service level agreements) for the different type of issues and ensure everybody is aware by email or SMS alerts. ..." Helpdesk Ticketing System Software |
proposal & quote management |
4.63/5 ★ |
"...Easily create quotes and invoices with the predefined templates and send directly to customers directly from the system, ready with online payment...." Second CRM Malaysia Singapore |
document sharing |
4.10/5 ★ |
"...Efficiently record and get the complete picture of each customer, access all information including contacts, communication history, activities, shared documents, notes for phone calls and much more...." Second CRM Malaysia Singapore |
digital signature |
3.59/5 ★ |
"...They can also log their hours and update job status and customer sign off. ..." Second CRM Malaysia Singapore |
Workflow Management with E-Mail and Text SMS |
4.76/5 ★ |
"...The workflows can be configured to send notifications to managers for all new claim submissions and also to team members upon approval or rejection, making the whole process smooth and fast moving. ..." CRM Claims Management Software |
Engagement Management |
4.87/5 ★ |
"...Follow up on customer email based on their preference using the conditions that you have pre-defined. ..." Email & Bulk SMS Marketing Software |
engaging and following up |
4.83/5 ★ |
"...At the time of the callback, a call back reminder window will pop up on the call center agent s CRM so that timely follow-ups can be done. ..." Call Center Management Software |
PEER EXPERIENCES | |
---|---|
Sales Document Management |
4.71/5 ★ |
"...Efficiently record and get the complete picture of each customer, access all information including contacts, communication history, activities, shared documents, notes for phone calls and much more...." Second CRM Malaysia Singapore |
|
contract management |
4.71/5 ★ |
proposal & quote management |
4.71/5 ★ |
document sharing |
4.71/5 ★ |
digital signature |
4.71/5 ★ |
Workflow Management with E-Mail and Text SMS |
4.76/5 ★ |
"...The workflows can be configured to send notifications to managers for all new claim submissions and also to team members upon approval or rejection, making the whole process smooth and fast moving. ..." CRM Claims Management Software |
|
Engagement Management |
4.87/5 ★ |
"...Follow up on customer email based on their preference using the conditions that you have pre-defined. ..." Email & Bulk SMS Marketing Software |
|
engaging and following up |
4.87/5 ★ |
44+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1234 insights from peers and experts to help you assess how these Second CRM use cases fit your CRM needs.
Frequently Asked Questions(FAQ)
for Second CRM
What is Second CRM used for?
What are the top features of Second CRM?
What are Second CRM alternatives?
Where is Second CRM located?
Second CRM Alternatives
Peer and Expert Opinion on Features
for Second CRM
- Low
- Medium
- High
FEATURES | RATINGS AND REVIEWS |
---|---|
Alerts: popups & Notifications | Read Reviews (64) |
Recording | Read Reviews (26) |
Personalization | Read Reviews (20) |
Ticketing | Read Reviews (18) |
Live monitoring | Read Reviews (18) |
FEATURES | RATINGS AND REVIEWS |
---|---|
Alerts: popups & Notifications | Read Reviews (64) |
Recording | Read Reviews (26) |
Personalization | Read Reviews (20) |
Ticketing | Read Reviews (18) |
Live monitoring | Read Reviews (18) |
IT and Other Capabilities
for Second CRM
- Low
- Medium
- High
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Import | Read Reviews (94) |
Data Export | Read Reviews (53) |
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Import | Read Reviews (94) |
Data Export | Read Reviews (53) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
24/7 Support | Read Reviews (251) |
Phone Support | Read Reviews (23) |
Email Support | Read Reviews (12) |
Chat Support | Read Reviews (11) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
24/7 Support | Read Reviews (251) |
Phone Support | Read Reviews (23) |
Email Support | Read Reviews (12) |
Chat Support | Read Reviews (11) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
Custom Reports | Read Reviews (101) |
Analytics | Read Reviews (36) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
Custom Reports | Read Reviews (101) |
Analytics | Read Reviews (36) |
Software Failure Risk Guidance
?for Second CRM
Overall Risk Meter
Top Failure Risks for Second CRM
Vendor Profile Details
Company Name
Soft Solvers Solutions
Company Website
https://www.secondcrm.com/HQ Location
Cyberjaya, Selangor
Employees
11-50
Social
Financials
PRIVATE