Second CRM Overview

SecondCRM delivers a cost-effective cloud-based customer relationship management solution tailored for businesses in Malaysia and Singapore. It offers a unique proposition with a free lifetime subscription for up to five users, making it accessible for small to medium enterprises. The platform is designed to support business growth by integrating seamlessly with existing systems, thereby eliminating the inefficiencies of manual operations and isolated applications. Trusted by numerous clients across Asia, SecondCRM provides a secure environment for managing customer data. Its award-winning status underscores its reliability and effectiveness in enhancing customer engagement and streamlining business processes.

Use Cases

Customers recommend Sales Document Management, Workflow Management, Engagement Management, as the business use cases that they have been most satisfied with while using Second CRM.

Other use cases:

  • Communication Management
  • Lead Management
  • Lead Tracking
  • Helpdesk Management
  • Conversion Management
  • Training & Onboarding
  • Capturing Leads
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Second CRM.

Other priorities:

  • Acquire Customers
  • Scale Best Practices
  • Improve Efficiency
  • Launch New Products
  • Improve Brand Engagement
  • Build Brand Awareness
  • Improve ROI
See all business priorities See less business priorities

Second CRM Use-Cases and Business Priorities: Customer Satisfaction Data

Second CRM works with different mediums / channels such as E-Mail. and Text SMS.

Second CRM's features include Alerts: Popups & Notifications, Recording, Personalization, etc. and Second CRM support capabilities include 24/7 Support, Phone Support, Email Support, etc. also Second CRM analytics capabilities include Custom Reports, and Analytics.

Reviews

"It’s been a pleasant journey with Second CRM for the past few years. The team is extremely helpful, especially providing customization, support and advice to meet our requirements. Big thumbs up to the team for the great service!" - Jessica T

Peer review evidence (same sources as the product rating summary)

"...Vital contracts details can be kept as meta data for easy search and also ability to trigger if needed. ..." Contract Management Software
"...Here are some examples of how you can use CRM software to do this: Automation Use workflows and roles to automate repetitive tasks that are nevertheless important to running a successful business...." What Is CRM Database Software System Definition
"...Streamline entire investment process from organising events, booking fees, contract generation, auto-calculate payouts and engage clients with timely reminders. ..." Second CRM Malaysia Singapore

Second CRM, Less Annoying CRM, HoneyBook, Sign In Solutions, Teamgate CRM, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

SecondCRM is an affordable cloud-based CRM software in Malaysia & Singapore. Five users can start for free for life.

Second CRM Customer wins, Customer success stories, Case studies

What benefits does Second CRM offer for Sales Document Management?

How does Second CRM address your Workflow Management Challenges?

What solutions does Second CRM provide for Engagement Management?

How does Second CRM address your Communication Management Challenges?

How does Second CRM facilitate Lead Management?

11 buyers and buying teams have used Cuspera to assess how well Second CRM solved their CRM needs. Cuspera uses 1234 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

CUSTOMERS TESTIMONIALS
Second CRM testimonial

Jessica T

MedKlinn International Sdn Bhd
It’s been a pleasant journey with Second CRM for the past few years. The team is extremely helpful, especially providing customization, support and advice to meet our requirements. Big thumbs up to the team for the great service! Testimonial By Jessica T
Second CRM testimonial

Irine L

MYOB South Asia
This On Demand Customer Relationship management tool has over the last 5 years been a reliable tool to our business, durable and a success to the customer support abss provide to her clients. Second CRM has also the advantage of being a user-friendly tool where users in the contact center can quick...ly get trained within a day or two on how to use it comfortably.

Testimonial By Irine L
Second CRM testimonial

Christopher P

Pyrogen Manufacturing Sdn Bhd
We had three requirements for the selection of a CRM system. Firstly, a Malaysian CRM company with a good track record, trusted hosting service for data security and lastly, local support that could be reached anytime. Second CRM has met all three requirements and surpassed our expectations. Testimonial By Christopher P
CUSTOMERS TESTIMONIALS
Second CRM testimonial

Jessica T

MedKlinn International Sdn Bhd
It’s been a pleasant journey with Second CRM for the past few years. The team is extremely helpful, especially providing customization, support and advice to meet our requirements. Big thumbs up to the team for the great service! Testimonial By Jessica T
Second CRM testimonial

Irine L

MYOB South Asia
This On Demand Customer Relationship management tool has over the last 5 years been a reliable tool to our business, durable and a success to the customer support abss provide to her clients. Second CRM has also the advantage of being a user-friendly tool where users in the contact center can quick...ly get trained within a day or two on how to use it comfortably.

Testimonial By Irine L
Second CRM testimonial

Christopher P

Pyrogen Manufacturing Sdn Bhd
We had three requirements for the selection of a CRM system. Firstly, a Malaysian CRM company with a good track record, trusted hosting service for data security and lastly, local support that could be reached anytime. Second CRM has met all three requirements and surpassed our expectations. Testimonial By Christopher P
 

The Launchpad - Real Estate - Small

Cyberjaya, Malaysia

Second CRM helped The Launchpad organize its growing member database and manage leads from many sources. The team moved from Excel to a central CRM, making it easier to track members and sales leads.... Automated workflows and office automation modules improved transparency and task management. Service requests are now tracked digitally, reducing manual work. The Launchpad saw better efficiency, higher customer satisfaction, and improved retention.

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Technology Park Malaysia - Real Estate - Medium

Kuala Lumpur, Malaysia

Second CRM helped Technology Park Malaysia manage a growing number of tenants. The system replaced manual processes with a digital tenant database and custom modules for buildings and units. Automate...d contract management and alerts reduced operational workload. The sales team could now track unit availability and details easily. Reporting tools empowered staff to generate their own reports. The solution improved efficiency and satisfaction across property management operations.

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REDmoney Group - Media Production - Small

Kuala Lumpur, Malaysia

Second CRM helped REDmoney Group move from an on-premise CRM to a web-based system. The sales team can now access data from anywhere, solving issues with global access and data redundancy. Automated ...notifications and customizable templates improved subscription management and marketing. Sales and event planning became easier with new modules for activities, proposals, and invoicing. Dynamic dashboards and reporting tools gave management real-time visibility. The result was better efficiency and productivity across all offices.

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Pyrogen Manufacturing Sdn Bhd - Manufacturing - Small

Kuala Lumpur, Malaysia

Second CRM helped Pyrogen Manufacturing manage a growing network of international resellers. Pyrogen needed a single system for sales, marketing, and regulatory compliance as they expanded globally. ...Second CRM unified their customer and distributor data, automated lead management, and streamlined marketing campaigns. The solution enabled multi-currency quoting, document management, and detailed reporting. Pyrogen now handles compliance and sales operations more efficiently with all data in one place.

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AmTrust Mobile Solutions - Insurance - Very Large

Second CRM helped AmTrust Mobile Solutions transform their global operations. AmTrust Mobile Solutions, a provider of warranty and protection programs, needed automation across multiple countries. Se...cond CRM worked closely with their management and operations teams to ensure a smooth rollout. Now, AmTrust Mobile Solutions completes tasks much faster than before. The digital transformation improved efficiency and supports their growth.

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Optima Innovations - Information Technology And Services - Medium

Second CRM helped Optima Innovations automate their sales force. The company needed to manage rapid growth and improve sales processes. Second CRM acted as both technology partner and process consult...ant. The project rolled out in under six weeks. Optima Innovations now completes tasks much faster than before. The digital transformation improved efficiency for their sales department.

Read more →

Frequently Asked Questions (FAQ)

What buyers ask before choosing Second CRM

What is Second CRM used for?

Second CRM is a CRM Software mainly used by its customers to Increase Sales & Revenue and Enhance Customer Relationships by Sales Document Management, Workflow Management and Engagement Management .

What are the top features of Second CRM?

Alerts: popups & Notifications, Recording and Personalization are some of the top features of Second CRM.

What are Second CRM alternatives?

Less Annoying CRM, HoneyBook, Sign In Solutions and Teamgate CRM are popular alternatives for Second CRM.

Where is Second CRM located?

Second CRM is headquartered at Cyberjaya, Selangor.
lightning

Peers used Second CRM for sales document management and workflow management

Second CRM Competitors

Second CRM Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.84/5 ★

Read Reviews (101)
Analytics

4.72/5 ★

Read Reviews (36)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.84/5 ★

Read Reviews (101)
Analytics

4.72/5 ★

Read Reviews (36)

Software Failure Risk Guidance

?

for Second CRM

Overall Risk Meter

Low Medium High

Top Failure Risks for Second CRM

Second CRM Sdn Bhd Profile

Company Name

Second CRM Sdn Bhd

Company Website

https://www.secondcrm.com/

HQ Location

Cyberjaya, Selangor

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE