Second CRM: Use-Cases, Insights and Reviews | 2025 Cuspera

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CRM Solutions & Tools for Business Productivity. | SecondCRM

Second CRM Overview

SecondCRM delivers a cost-effective cloud-based customer relationship management solution tailored for businesses in Malaysia and Singapore. It offers a unique proposition with a free lifetime subscription for up to five users, making it accessible for small to medium enterprises. The platform is designed to support business growth by integrating seamlessly with existing systems, thereby eliminating the inefficiencies of manual operations and isolated applications. Trusted by numerous clients across Asia, SecondCRM provides a secure environment for managing customer data. Its award-winning status underscores its reliability and effectiveness in enhancing customer engagement and streamlining business processes.

Use Cases

Customers recommend Sales Document Management, Workflow Management, Engagement Management, as the business use cases that they have been most satisfied with while using Second CRM.

Other use cases:

Communication Management
Lead Management
Lead Tracking
Helpdesk Management
Conversion Management
Training & Onboarding
Capturing Leads

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Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Second CRM.

Other priorities:

Acquire Customers
Scale Best Practices
Improve Efficiency
Launch New Products
Improve Brand Engagement
Build Brand Awareness
Improve ROI

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Second CRM Use-Cases and Business Priorities: Customer Satisfaction Data

Second CRM works with different mediums / channels such as E-Mail. and Text SMS.

Second CRM's features include Alerts: Popups & Notifications, Recording, Personalization, etc. and Second CRM support capabilities include 24/7 Support, Phone Support, Email Support, etc. also Second CRM analytics capabilities include Custom Reports, and Analytics.

Reviews

"We had three requirements for the selection of a CRM system. Firstly, a Malaysian CRM company with a good track record, trusted hosting service for data security and lastly, local support that could be reached anytime. Second CRM has met all three r...equirements and surpassed our expectations." - Christopher P

Second CRM, Less Annoying CRM, HoneyBook, Sign In Enterprise, Teamgate CRM, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

SecondCRM is an affordable cloud-based CRM software in Malaysia & Singapore. Five users can start for free for life.

Comprehensive Insights on Second CRM Use Cases

How can Second CRM enhance your Sales Document Management process?

How does Second CRM facilitate Workflow Management?

What solutions does Second CRM provide for Engagement Management?

How efficiently Does Second CRM manage your Communication Management?

How does Second CRM address your Lead Management Challenges?

44+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Second CRM solved their CRM needs. Cuspera uses 1234 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Christopher P Pyrogen Manufacturing Sdn Bhd	We had three requirements for the selection of a CRM system. Firstly, a Malaysian CRM company with a good track record, trusted hosting service for data security and lastly, local support that could be reached anytime. Second CRM has met all three requirements and surpassed our expectations. Testimonial By Christopher P
Jessica T MedKlinn International Sdn Bhd	It’s been a pleasant journey with Second CRM for the past few years. The team is extremely helpful, especially providing customization, support and advice to meet our requirements. Big thumbs up to the team for the great service! Testimonial By Jessica T
Irine L MYOB South Asia	This On Demand Customer Relationship management tool has over the last 5 years been a reliable tool to our business, durable and a success to the customer support abss provide to her clients. Second CRM has also the advantage of being a user-friendly tool where users in the contact center can quick...ly get trained within a day or two on how to use it comfortably. Testimonial By Irine L

CUSTOMERS	TESTIMONIALS
Christopher P Pyrogen Manufacturing Sdn Bhd	We had three requirements for the selection of a CRM system. Firstly, a Malaysian CRM company with a good track record, trusted hosting service for data security and lastly, local support that could be reached anytime. Second CRM has met all three requirements and surpassed our expectations. Testimonial By Christopher P
Jessica T MedKlinn International Sdn Bhd	It’s been a pleasant journey with Second CRM for the past few years. The team is extremely helpful, especially providing customization, support and advice to meet our requirements. Big thumbs up to the team for the great service! Testimonial By Jessica T
Irine L MYOB South Asia	This On Demand Customer Relationship management tool has over the last 5 years been a reliable tool to our business, durable and a success to the customer support abss provide to her clients. Second CRM has also the advantage of being a user-friendly tool where users in the contact center can quick...ly get trained within a day or two on how to use it comfortably. Testimonial By Irine L

Case Studies

CASE STUDY Good Meal Hunting

Good Meal Hunting needed a system to manage their food business. They chose Second CRM for its scalability and integration capabilities. Second CRM replaced multiple vendors, saving costs and simplif...ying management. The first phase of implementation was successful, and Good Meal Hunting was happy with the results.

Events Services

CASE STUDY Venuescape

Venuescape, an event management company, needed a system to manage their growing databases and activities. They chose Second CRM for their digital transformation. Second CRM quickly identified their ...pain points and implemented a scalable solution. The project was completed in six weeks, including user training. Venuescape was impressed with the results and the automation provided by Second CRM.

CASE STUDY The Launchpad

The Launchpad, a co-working space in Cyberjaya, Selangor, started in January 2017 and experienced rapid growth. They needed a technology partner to manage this growth efficiently. After evaluating op...tions, they chose Second CRM for its user-friendly system that could scale with their growth. The mobile enablement feature allowed access to their database from anywhere, reducing work duplication and increasing efficiency. The project was implemented in phases, enhancing The Launchpad's digital transformation.

CASE STUDY MedKlinn International Sdn Bhd

Second CRM helped MedKlinn International Sdn Bhd manage their customer database and sales process. The team at Second CRM provided helpful customization, support, and advice. MedKlinn found the servi...ce reliable and appreciated the great support. The solution improved their ability to track customer interactions and sales activities. This made their operations smoother and more efficient.

Financial Services

CASE STUDY Fullrich Malaysia

Fullrich Malaysia, a financial solution provider, needed a CRM to manage their growing customer, partner, and merchant database. They wanted to streamline processes for Sales, Marketing, and Customer... Support. Second CRM impressed them with a demo and was chosen for implementation. The CRM solution covered all their complex requirements. Fullrich Malaysia was happy with the phased implementation, which improved efficiency and productivity.

CASE STUDY 2FootPrint DotCom

2FootPrint DotCom is growing fast in the managed print services industry. They faced challenges in managing growth and needed to redefine their operations. They chose Second CRM to help with digital ...transformation. The project was broken into phases to manage the transformation effectively. Second CRM supported 2FootPrint DotCom in their journey to streamline operations and manage growth.

Frequently Asked Questions(FAQ)

for Second CRM

What is Second CRM used for?

Second CRM is a CRM Software mainly used by its customers to Increase Sales & Revenue and Enhance Customer Relationships by Sales Document Management, Workflow Management and Engagement Management .

What are the top features of Second CRM?

Alerts: popups & Notifications, Recording and Personalization are some of the top features of Second CRM.

What are Second CRM alternatives?

Less Annoying CRM, HoneyBook, Sign In Enterprise and Teamgate CRM are popular alternatives for Second CRM.

Where is Second CRM located?

Second CRM is headquartered at Cyberjaya, Selangor.

Peers used Second CRM for sales document management and workflow management

Second CRM Competitors

More Second CRM Alternatives...

Second CRM Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
Custom Reports	4.84/5 ★ Read Reviews (101)
Analytics	4.72/5 ★ Read Reviews (36)

CAPABILITIES	RATINGS AND REVIEWS
Custom Reports	4.84/5 ★ Read Reviews (101)
Analytics	4.72/5 ★ Read Reviews (36)

Software Failure Risk Guidance

for Second CRM

Overall Risk Meter

Low Medium High

Top Failure Risks for Second CRM

Second CRM Sdn Bhd Profile

Company Name

Second CRM Sdn Bhd

Company Website

https://www.secondcrm.com/

HQ Location

Cyberjaya, Selangor

Employees

11-50

Social

Financials

PRIVATE