Overview: Viber and Social+ (formerly Amity Social Cloud) as Community Management Category solutions.
Viber is ideal for companies needing robust internal communication tools, with strong features like security, data export, and 24/7 support, making it preferable for large enterprises. In contrast, Social+ focuses on customer engagement and loyalty through social media, tailored for businesses aiming to enhance digital presence and sales growth. Both products serve community management but cater to different business needs and sizes.
Viber: Viber is a secure messaging and calling app that offers free international calls, text messaging, and media sharing. Features include voice and video calls, group chats, communities, stickers, and disappearing messages.
Social+ (formerly Amity Social Cloud): Amity-social-cloud enables the addition of pre-built social features to apps. First-party data can be analyzed to boost engagement and revenue with AI insights and monetization capabilities.
Viber and Social+ (formerly Amity Social Cloud): Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Viber excels in communication management, streamlining internal communication and collaboration for seamless operations. read more →
Social+ supports engagement and follow-up activities, focusing on building customer loyalty and personalized marketing. read more →
Business Goals
Viber facilitates improving internal communications, enhancing customer relationships, and acquiring customers. read more →
Social+ helps enhance customer relationships, boost sales revenue, and improve digital presence. read more →
Core Features
Viber offers robust analytics, custom reporting, and high-level security features that cater to enterprises. read more →
Social+ provides AI-powered capabilities, integrations, and customization for loyalty programs. read more →
Vendor Support
Viber delivers strong vendor support with 24/7 support, phone, chat and email options available. read more →
Social+ offers 24/7 support, mainly through chat, with limited options for phone and email. read more →
Segments and Industries
Viber serves large enterprises, educational institutions, and IT services, ensuring broad applicability. read more →
Social+ primarily targets undefined customer segments but emphasizes social media engagement. read more →
Operational Alignment
Viber integrates into large enterprise workflows, enhancing internal communication and collaboration processes. read more →
Social+ aligns with businesses seeking to leverage social media for increased customer engagement. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Viber in Action: Unique Use Cases
How can Viber enhance your Communication Management process?
How efficiently Does Viber manage your Collaboration?
How can Viber optimize your Conference Call Management Workflow?
Why is Viber the best choice for Contact List Management?
Social+ (formerly Amity Social Cloud) in Action: Unique Use Cases
How can Social+ (formerly Amity Social Cloud) enhance your Engagement Management process?
How does Social+ (formerly Amity Social Cloud) facilitate Content Management?
Integrations
Few Viber Integrations
Few Social+ (formerly Amity Social Cloud) Integrations
News
Latest Viber News
ChatGPT has arrived on Viber: as a separate chat and a tab that cannot ...
Viber has integrated ChatGPT into its messenger app, allowing users to communicate with ChatGPT in a separate chat and tab. This update enhances Viber's AI features, including instant chat translation and AI summaries for long messages. The feature is available to all users, with usage limits for unregistered users.
Latest Social+ (formerly Amity Social Cloud) News
Meet social.plus Redesigned Sentiment Analysis Dashboard
Social.plus has launched a redesigned Sentiment Analysis Dashboard with enhanced features. The update includes a new layout for improved navigation, full comment coverage, customizable sentiment categories, keyword-level sentiment overrides, user tag filtering, and better multilingual support. These enhancements allow teams to tailor sentiment analysis to their specific business needs and improve community engagement insights.
