Overview: Viber and Social+ (formerly Amity Social Cloud) as Community Management Category solutions.
Viber is ideal for companies needing robust internal communication tools, with strong features like security, data export, and 24/7 support, making it preferable for large enterprises. In contrast, Social+ focuses on customer engagement and loyalty through social media, tailored for businesses aiming to enhance digital presence and sales growth. Both products serve community management but cater to different business needs and sizes.
Viber: Viber is a secure messaging and calling app that offers free international calls, text messaging, and media sharing. Features include voice and video calls, group chats, communities, stickers, and disappearing messages.
Social+ (formerly Amity Social Cloud): Amity-social-cloud enables the addition of pre-built social features to apps. First-party data can be analyzed to boost engagement and revenue with AI insights and monetization capabilities.
Viber and Social+ (formerly Amity Social Cloud): Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Viber excels in communication management, streamlining internal communication and collaboration for seamless operations. read more →
Social+ supports engagement and follow-up activities, focusing on building customer loyalty and personalized marketing. read more →
Business Goals
Viber facilitates improving internal communications, enhancing customer relationships, and acquiring customers. read more →
Social+ helps enhance customer relationships, boost sales revenue, and improve digital presence. read more →
Core Features
Viber offers robust analytics, custom reporting, and high-level security features that cater to enterprises. read more →
Social+ provides AI-powered capabilities, integrations, and customization for loyalty programs. read more →
Vendor Support
Viber delivers strong vendor support with 24/7 support, phone, chat and email options available. read more →
Social+ offers 24/7 support, mainly through chat, with limited options for phone and email. read more →
Segments and Industries
Viber serves large enterprises, educational institutions, and IT services, ensuring broad applicability. read more →
Social+ primarily targets undefined customer segments but emphasizes social media engagement. read more →
Operational Alignment
Viber integrates into large enterprise workflows, enhancing internal communication and collaboration processes. read more →
Social+ aligns with businesses seeking to leverage social media for increased customer engagement. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Viber in Action: Unique Use Cases
How can Viber enhance your Communication Management process?
How efficiently Does Viber manage your Collaboration?
What makes Viber ideal for Conference Call Management?
How efficiently Does Viber manage your Contact List Management?
Social+ (formerly Amity Social Cloud) in Action: Unique Use Cases
How efficiently Does Social+ (formerly Amity Social Cloud) manage your Engagement Management?
Why is Social+ (formerly Amity Social Cloud) the best choice for Content Management?
Alternatives
Integrations
Few Viber Integrations
Few Social+ (formerly Amity Social Cloud) Integrations
News
Latest Viber News
Calls from foreign numbers on Viber, the Information and Privacy Agency reacts - gives some recommendations - Telegrafi
The Information and Privacy Agency gives advice on receiving calls from foreign numbers on Viber.
Latest Social+ (formerly Amity Social Cloud) News
Amity Solutions Acquires Leading Call Analytics Provider , Tollring
Amity Solutions acquires UK-based call analytics leader Tollring to enhance their GenAI capabilities and expand global reach.
